TURISPRIME PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by JOSEPH - 19 August 2023

" I was a little worried about Turisprime after reading some reviews but they were ok in my experience and I would likely use them again. Service was slow at pickup but it was lunchtime so only 2 of 3 desks were active. "

" I was a little worried about Turisprime after reading some reviews but they were ok in my experience and I would likely use them again. Service was slow at pickup but it was lunchtime so only 2 of 3 desks were active. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by HUGH - 13 August 2022

" Happy enough again with AutoEurope "

" No van collection at airport - waiting an hour, got taxi. No meaningful apologies. Wanted to sell extra insurance, no real interest in customer. Return to airport attempt to charge for a scratch that turned out to be bird droppings - "not my responsibility to clean car" "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SIMON - 29 June 2022

" Overall disappointing. "

" No shuttle service provided on arrival, had to walk with 4 cases and a two year old child. Reception staff unwilling to point out damage already present on vehicle...just told to check email but all damage listed in Portuguese so difficult to check. Poor customer service experience. Actual Car provided was ok. Return experience much better and shuttle provided back to airport after requesting. Overall somewhat disappointing. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LISBON, PT - Reviewed by PAUL - 25 June 2019

" Auto europe provided wrong drop off point in Faro airport. "

" I ordered a child seat for baby under 1, the car seat was broken and not fitted. They provided a replacement which was flithy, they did not care. I had to fit the seat myself and clean it before putting child into it. Also requested the drop off point in Lisbon and was given the meet and greet area. Staff try to push extras onto you , toll tag, insurance etc. Would never use them again "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 7

LISBON, PT - Reviewed by GERT-JAN - 27 September 2017

" Very agresif way to sell insurance, wat was not necessary because we already had booked the insurance with Auto Europe. "

FARO, PT - Reviewed by JAN - 16 September 2017

" As always all ok and I'm using this company for the last 12years "

" Everything ok, staff nice, car was new and in full working order. The only problem was the model of the car I rented - should be golf or similar compact class but I got smaller car-Renault Clio, but fair enough it was diesel and estate car so with even more space at the back but less inside Overall all good "

LISBON, PT - Reviewed by CRISTIAN - 06 September 2017

" Should be more aggressive towards subcontractors. The recent experience with Turisprime was different from other experiences with autoeurope in history (maybe some 10 years, maybe more) "

" Upon arrival, although we had specified the exact flight and it did not have any delays, there was nobody at the meeting point, and had to call the offices. The reserved car was 'renault megane or similar' but we received a renault clio (which is a smaller class, so had a lower price in the original quotes). We received no discount for this. We got back to drop-off later than expected, and the extra day we had to pay was priced at more than 3x the daily rate for the original rent (i am not sure where we could have found this info in advance, and the rate hike is principially bothering me) "

FARO, PT - Reviewed by MOONILAL - 03 September 2017

" Disappointed, charged extra insurance of +?280-00 "

" Charged extra insurance of ?280-00 Poor customers service "