Top 5 FAQ for Credit Cards and Car Hire Deposits

Here at Auto Europe we like to make your bookings and car hire collections as simple as possible. We asked our superb car hire reservations team what the most frequently asked questions were, and high on the list was credit cards and the car hire deposit.

To break it down we have put together our Top 5 FAQ on the subject:

1 – Do I need a Credit Card?

Yes, when you collect a vehicle from one of our suppliers they will require a credit card matching the person’s name which is displayed on the Auto Europe voucher. It must be an international credit card. Bank debit cards are not accepted, and you must have enough on the credit card to cover the Collision Damage Waiver amount.

2 – What is a deposit and why do I need to leave it?

The car rental supplier will ask that you provide a deposit to cover the Collision Damage Waiver and a tank of fuel. This amount is held on a credit card as a form of security, should the vehicle be damaged or stolen whilst in your care.

3 – What if I choose an Auto Europe Excess Package, would I still need to leave a deposit?

Yes, the deposit is for the supplier. By taking one of our excess packages, the amount of the damage is covered by us in the event of any damage. You would pay the supplier the excess amount and we would then refund this to you. This is as long as you adhere to the refund rules and you can find more information here.


4 – When do I get the deposit back?

The supplier will release the funds back onto your credit card once the vehicle has been returned and as long as no damage has been caused. This is immediate, however please do bear in mind that it will have to be also processed by your card provider so it may take up to 7-10 working days to appear back in your account.

5 – How do I find out more information?

Throughout the online booking process you will be provided with this information. We do understand that there is alot to take in which is why we do also print the information on your car hire voucher. You can view our FAQ or call our team directly on +49 89 412 09 786.

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