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    Auto Europe's Refundable Excess with Super Cover explained
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    How is my car hire protected with Refundable Excess?

    Auto Europe provides you with the option of selecting our Refundable Excess with Super Cover package during the booking process. If you opt for this coverage, you will be entitled to claim back the excess charged by the supplier for damage or theft from Auto Europe. The whole process is short and simple. Settle the invoice directly with the supplier (don’t forget to request all the mandatory damage/theft documents) and then you just contact Auto Europe to file a claim. It is important to note that you will be required to present all damage documents to Auto Europe during the claims process. The car hire Refundable Excess with Super Cover includes the following coverage:

    • Damage to vehicle bodywork, which includes locks, hubcaps, undercarriage etc.
    • Shattered and/or chipped vehicle glass, such as windscreen, rear windscreen, rear-view mirrors etc.
    • Damage to vehicle tyres and wheels.
    • Refund of administration fees.
    • Loss or damage of vehicle keys.

    What to do in case you have an accident or the vehicle is stolen?

    In the unfortunate event that you are involved in an accident, notice new damage(s) or your vehicle is stolen, then we request you to calmly follow the below process. Auto Europe are on hand to offer guidance in such cases, do not hesitate to contact us on +49 89 412 09 786.

    • Inform the police:
      It is vital that you call the local police and file a police report. Please note: You are required to inform the police in case of vehicle theft, an accident and damage to the vehicle while left unattended. A police report confirms that the incident officially took place and it was recorded. If a third party was involved then the details must be included.
    • Call the rental company:
      You are required to call the car rental supplier within 24 hours of the incident. Full contact details can be found on the rental agreement and Auto Europe voucher.
    • Take photos and/or record video footage:
      Please take as many photos as needed and if possible obtain video footage.
    • Complete the Accident Report:
      On the scheduled day of drop off, make sure you complete the accident report with the local supplier.

    How should I file my claim with Auto Europe?

    If you have purchased the Auto Europe car hire Refundable Excess coverage and wish to make a claim, please do so within 90 days of the incident date. To start the process you would need to complete the customer service form, the refund request form and you are required to provide the below documents to guarantee a quick turnaround:

    • Your original Auto Europe car hire voucher
    • A signed copy of the rental agreement
    • Accident report as provided by the supplier
    • Police Report
    • Credit card statement – showing how much the car supplier charged you.
    • Final copy of the invoice
    • Repair invoice or estimated repair cost
    • Any photographic or video evidence
    • Details of third party involved in the incident.