THRIFTY PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by DANIEL - 13 June 2025

" Overall very happy, one thing that really disappointed me was the customer in the queue before me was also with auto Europe and had taken out your insurance. The member of staff told them that they were not insured and convinced them to pay for Thrifty's insurance stating that if they had an accident they would not be covered. I thought this was misleading and unfair. I also had your full cover and declined there insurance. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DARRA - 22 May 2025

" Great experience on this occasion. "

" Happily I had no issues. Process was very efficient. Staff were very pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by DANIELA - 13 November 2024

" Overall good, as aleays with Auto Europe. "

" I was surprised, when staff asked me for a print version of the voucher. I live green and do not print. I showed voucher in my phone, but it wanst enough and staff ask led me to forward AutoEurope email with reservation to them. The second thing -front tires for the vehicle were very worn(not safe on vet surface). Luckaly, we experienced olny very light rain. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by IRENE - 10 June 2024

" Staff excelled. "

" Staff excelled. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRENDAN - 03 April 2024

" A bad experience won't be using them again. "

" I made an error my driving license was out of date these things happen. The hertz guy told me to contact auto Europe and they offered no credit Very poor "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTHONY - 16 January 2024

" I find autoeurope generally have good prices and so far all my experiences have been positive. "

" Very straight forward and pleassnt experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by JAMES - 01 March 2023

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Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DANIEL - 29 October 2020

" Booking was very easy and prices were very good "

" The pick up was supposed to be in the terminal but there were no counter staff in the terminal and we had to get a bus to collect the car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CONOR - 02 August 2020

" All very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALBUFEIRA, PT - Reviewed by EAMON - 22 September 2019

" Definitely a positive experience, will book again "

" Very helpful and professional to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CIARAN - 16 July 2019

" Very good price and service "

" Fastest check in and return experience I ever experienced. Free upgrade when our car was delayed in car wash. Fabio and Andre both extremely helpful and friendly. Even added some humour to what can often be a tedious transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GERALDINE - 27 February 2019

" Auto Europe are very easy to deal with. Great choice of car providers and great value "

" Lovely staff at Thrifty. Great new car. Easy pickup and drop off at terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EOIN - 08 November 2018

" I have been a customer of AutoEurope for over 10 years and my experience has been 100% positive. regards Eoin "

" When we arrived at the Thrify car hire desk , there was chaos. Lots of families with young children waiting to pick up a car. Waiting times were 1 to 2 hours. They did not have enough staff and maybe this was due to the fact that Portugal were playing in the World Cup football that day. It was disappointing waiting for 1.5 hours with a 4 year old and an 8 year old after mid night. At the desk, the Thrifty rep was trying to offer me all sorts of deals - she was like a robot and I had no interest in a Mercedes upgrade with two young kids and a three hour drive to our house in Obidos. Three months after the rental , I am still getting charges to my Visa card and contacted Thrifty Ireland via email and still waiting for a response as of today. Never again. kind regards Eoin "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SHYH JIANN - 23 October 2018

" I like using Auto Europe. It always provides me with competitive pricing with options. "

" Waited almost 2 hours to pick up the car. That's unbearable. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FARO, PT - Reviewed by MICHAEL - 19 October 2018

" I expressly wanted a car at the airport. Instead I had to transport bags for a family of four including a child less than 1 year old that has Neutropenia to a secondary location some km's away from the airport. The booking form said the collection was at the airport. Complete joke. "

" See below "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by CLAUDIO - 18 September 2018

" Very satisfied "

" The staff on the ground in Faro airport were very helpful and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GERARD - 12 July 2018

" 2.5 hour wait , then offered 3 different cars "

" Bad "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by PETER - 25 June 2018

" fine "

" Efficient. good value. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10