THRIFTY IRELAND Car Rental Reviews

CORK, IE - Reviewed by MARGARET - 14 July 2025

" It was all perfect , Thank you "

" Very efficient, friendly and my £2k deposit came back quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ANTONIO EDUARDO - 13 July 2025

" The car was very damaged, including when I was driving in motor way there was one piece that was loose putting me and my family in danger "

" The car was very damaged, including when I was driving in motor way there was one piece that was loose putting me and my family in danger. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by JOHN - 13 July 2025

" Great value car hire and seemless checkin "

" Easy & quick counter experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by RYTIS - 30 June 2025

" Car its ok little bit dirty samone socks left in the car. "

" I paid full insurance. But the company Thrifty demanded to take 2700€ from my credit card. My credit card limit was only 2000€. The credit card rejected it, so I had to pay another 28€ for each day.Basically I paid double for insurance bad experience. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by KHALID - 12 June 2025

" **⚠️ Beware of Misleading Car Hire Practices – Classic Bait and Switch!** I booked a 7-seater SUV online and selected a Skoda Kodiaq as the cheapest option. I then paid **€200 extra** to upgrade to a **Peugeot 5008**, which was shown as more spacious and suitable for my needs. But when I arrived to collect the car, I was handed the **same Skoda Kodiaq** I had chosen to avoid. The excuse? A hidden disclaimer saying *"Peugeot 5008 5+2 pax or similar – Intermediate SUV."* This is a **deliberate bait-and-switch**, using vague language to mislead customers and charge extra for no actual upgrade. Totally unacceptable and deeply disappointing. **Be careful – double-check everything before you pay.** I won't be using this service again. "

" **⚠️ Beware of Misleading Car Hire Practices – Classic Bait and Switch!** I booked a 7-seater SUV online and selected a Skoda Kodiaq as the cheapest option. I then paid **€200 extra** to upgrade to a **Peugeot 5008**, which was shown as more spacious and suitable for my needs. But when I arrived to collect the car, I was handed the **same Skoda Kodiaq** I had chosen to avoid. The excuse? A hidden disclaimer saying *"Peugeot 5008 5+2 pax or similar – Intermediate SUV."* This is a **deliberate bait-and-switch**, using vague language to mislead customers and charge extra for no actual upgrade. Totally unacceptable and deeply disappointing. **Be careful – double-check everything before you pay.** I won't be using this service again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by JOHN - 17 May 2025

" Good value and easy booking "

" Counter was very busy but staff were still helpful and polite "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by FRANCK - 09 May 2025

" Everything went well, no issue "

" Everything was fine. Pretty efficient. The car was really nice. Brand new SUV "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by CHRISTOPHER - 30 April 2025

" Fast & good value "

" Quick efficient & friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by ANTHONY - 27 March 2025

" The only thing is that I purchased additional insurance at the desk from Hertz and also a policy from Autoeurope to cover the $3000 deductible. It was not possible to cancel the autoeurope insurance once policy was purchased. "

" We booked with Thrifty but actually did everything with Hertz. All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LIAM - 08 March 2025

" great value "

" Consistently great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRYAN - 29 January 2025

" All went smoothly, no issues "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JOHN - 26 January 2025

" It is unfortunate that car hire limit is restricted to 24 days in most circumstances. Ireland is extremely expensive to hire a vehicle and the additional costs involved in having to return and rehire a car were disappointing "

" It is unfortunate that car hire limit is restricted to 24 days in most circumstances. A return home to Ireland with family for 5 weeks required 2 car hire contracts, a drive to Dublin from Kerry to return one car and collect another before driving back to Kerry. This was inconvenient and expensive for what is already a very costly holiday expense. However, Thrifty staff (both at call centre and Dublin airport) were extremely professional and pleasant to deal with. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUN LAOGHAIRE, IE - Reviewed by RICHARD - 28 November 2024

" Great value and efficient and competent staff "

" Great value and efficient and competent staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by GERRY - 14 November 2024

" Car was advertised as available in terminal but had to get shuttle bus to hire co. "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by JOHN - 19 October 2024

" Overall, a good experience. "

" Quick and friendly checkin . Return also very quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by KEITH - 12 October 2024

" Rental price was good but we gave poor value for money because of the excessive charge for the minor scratches. "

" Tires were overinflated badly in rear and there were 3 different brands of tire on the car leading to road noise at highway speeds. They nailed us with a 1000 dollar charge for a minor scratches on front fender. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 3

DUBLIN, IE - Reviewed by CHRIS - 03 October 2024

" Very happy with car, customer service and ease of business. "

" Everything was great, except for the cost of insurance which was very high - my fault as I should have read the details more carefully, and I'd have then been in a position to put down the excess instead of overpaying for excess insurance "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by JASON - 01 October 2024

" Very easy to rent online, collect and drop off - great experience all round "

" All good - lots of scratches and bumps on the outside of the car when it was received however these were all pointed out and no issues with the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUN LAOGHAIRE, IE - Reviewed by ALEXANDER - 05 September 2024

" Pretty messy, especially location and contact details. "

" Overall, a great experience. Repayment of deposit money is taking some time, this could be a lot faster. Also, The location of Thrifty and the telephone number of Thrifty as displayed on the booking website through AutoEurope is incorrect. Please make sure to display the correct contact and pickup/dropoff location information online. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LIAM - 31 August 2024

" xx "

" Extra charge for breakdown assistance , opted out . Included in 'CARHIRE' rate. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by RAN - 18 July 2024

" Very likely "

" Very good no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DARA - 23 June 2024

" As usual everything was perfect "

" They were very efficient, polite & professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GONCALO - 20 June 2024

" All good, complaint will follow regarding your partner. "

" Not fully satisfactory. Today is the 20th of June, the rental (for one day) took place 10 days ago and I still have 2500€ "locked" in my bank account! Smooth car return with no issues whatsoever. Unexplainable. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by VALERIE - 22 April 2024

" Efficient and good value "

" Efficient pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by KARTHIK - 10 April 2024

" At booking I was lured into buying their insurance which I did thinking I need not have to put in the high safety deposit or the need of a credit card as a must. Still don't understand why a credit card only is needed and not a debit card which makes it impossible or overhead for someone without a credit card "

" What I don't understand is the credit card / debit card dilemma in holding deposit. I had to buy their insurance to allow me use my debit card for deposit hold. Otherwise they can't hold a high amount on debit card which is ridiculous. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by GORAN - 09 April 2024

" Perfect! "

" Perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by MIGUEL ÁNGEL - 04 April 2024

" Booking process ok "

" This is the second time I rent with Thrifty and I alwasy feel mistreated by their staff. They do not acept Revolut Credit Card under the misconception that it's a pre-paid card, which is totally incorrect. When I ask for the reasons of this, they are never taking into consideration the customer situation, but just their mislead guideline. I will avoid to rent with them again in the future. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUN LAOGHAIRE, IE - Reviewed by RICHARD - 29 March 2024

" Everything went very smoothly, competent and courteous staff, nice car in good condition and good price. "

" Everything went very smoothly, competent and courteous staff, nice car in good condition and good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMERICK, IE - Reviewed by RONAN - 16 March 2024

" im missing my invoice "

" i am missing my invoice "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by FRANCIS - 07 March 2024

" Everything went well "

" Everything wentwell "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by MIGUEL ÁNGEL - 06 March 2024

" I didn't like the feeling of been treated at a lower standard than a customer that could have booked directly with Thrifty. You should do something about this. "

" The counter staff was very unhelpful, and not customer oriented at all. He basically kept stating some policies without listening to me, and trying to understand my experience at the time. He treated me at a lower standard because I had booked through a third party. He said that my Revolut Bank issued Visa credit card won't be accepted, which I found shocking and frustrating, firstly because being a Visa credit card, the issuing bank should not matter, and it was actually the first time that I got any problem with the Visa card, just because of the issuing bank. And second, because this "policy" was not advertised anywhere, not on the website where I booked the car, but also not even in the counter, where a sign with Visa card as accepted car was displayed, no mentions to banks at all. At the end, I still had, by chance an older Visa card issued by a different bank, that barely had the credit to cover the amount hold, and that I'm about to cancel. On top of the issue with the card, I had to provide in 3 different occasions my personal details, including email address. All this information was already provided in the webform when I booked the car, and it was frustrating to have to do it many more times at the counter. Again, when I mentioned this to the staff, he just said the details were not there form him, without trying to understand why I was complaining about it. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by BERARD - 24 January 2024

" AutoEurope is a great site with great prices. "

" Great to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JAMES - 01 January 2024

" Delighted with the rental "

" Everything was very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SHANE PAUL - 07 December 2023

" VERY FRIENDLY "

" CAR COULD HAVE DONE WITH BETTER CLEANING "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by MAURO - 16 November 2023

" Seamless experience, from booking, to pick-up and drop off. "

" Very friendly staff, got an upgrade on my booking with a bigger car. Quick pick-up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JEREMIAH BERARD - 09 November 2023

" AutoEurope is a great site "

" Great company to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by DARA NOEL - 09 November 2023

" Great size of car for compact class, pickup and dropoff without any issues, great value for money "

" Friendly and helpful, no hitches "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUN LAOGHAIRE, IE - Reviewed by MAUREEN - 23 October 2023

" I had no issues with renting experience. "

" Great friendly staff - I was attended straight away and had a smooth experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRUNO - 10 October 2023

" Always best option to rent cars. "

" Great service. Fast checkin and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by SENG - 24 September 2023

" Improvement in counter experience will be a good start "

" Queue for vehicle pickup was very long, probably need more counter staff "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JAMES - 23 September 2023

" The service was excellent. "

" They were quick and very helpful. Ease of pick up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by NUNO - 21 September 2023

" I didn't pick up the car. I have made a mistake on the date for renting. Two days before I try to cancel the reservation and Autoeurope told me it was not possible. For me it is not understandable and probably I will never use autoeurope again. "

" I didn't pick up the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CORK, IE - Reviewed by JOHN - 08 August 2023

" I've used Auto Europe before and the service is great. "

" Had a small issue with the petrol cap but they were great resolving it!! Definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by FELICITY - 26 April 2023

" Easy to book but some additional explanation on exactly what the additional insurance covers would be helpful. "

" We were very disappointed with the restriction on drivers over 75. In Canada, your driving licence gets invalidated if you are an older driver incapable of driving safely. So the fact that you have a valid driving licence should suffice in itself for renting a car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CORK, IE - Reviewed by JEREMIAH BERARD - 19 April 2023

" All good. "

" Friendly staff and good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by TONY - 08 April 2023

" Free Ukraine "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by TONY - 11 February 2023

" V good overall. Damage report sheets unreliable. "

" Damage report sheets. Need improvement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SHANE PAUL - 04 February 2023

" Dirty car "

" Car was dirty "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

DUBLIN, IE - Reviewed by BRIAN BRIAN - 10 January 2023

" Friendly and efficient at collection and drop-off. Good quality car, reasonable price and a minimum of fuss "

" Friendly and efficient at collection and drop-off. Good quality car, reasonable price and a minimum of fuss "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by LIAM - 21 November 2022

" Easy booking "

" Fast pick up at terminal ,drop off at depot and shuttle to terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUN LAOGHAIRE, IE - Reviewed by COLM - 19 November 2022

" Great location and great staff & prices for "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LIAM - 10 November 2022

" I have already referred a few friends "

" friendly and efficient service "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by DAVID - 09 November 2022

" Everything went very smoothly "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUN LAOGHAIRE, IE - Reviewed by COLM - 05 November 2022

" Great location, great service and great price "

" Great service from the guys at this location and it's so accessible "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JOHN - 30 October 2022

" As I found damage to the car not identified by thrufty it took me longer to get the issues recorded and later leaving the airport "

" The vehicle inspection by Thrufty was incomplete. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

DUN LAOGHAIRE, IE - Reviewed by COLM - 17 October 2022

" very happy with service and location is perfect "

" excellent personnel at office "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUN LAOGHAIRE, IE - Reviewed by COLM - 11 October 2022

" Overall great "

" Great south dublin location for pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRIAN - 07 September 2022

" Very good rental from start to finish! "

" Very good rental from start to finish! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PHILIP - 28 June 2022

" overall good "

" there was a long queue at dublin airport to pick up the keys & do the paperwork and it moved slowly. More staff would have made it much better "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by NOEL - 30 April 2022

" As above all perfect except the high daily rate "

" Everything perfect Would however wish to express the very high daily cost since I used the company many times pre pandemic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARK - 14 March 2022

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PAUL - 07 February 2022

" Quick and easy "

" Very easy and smooth Web site to work. Very courteous friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JANE - 18 November 2021

" I have been using Autorurope for many years and rely on it - and have recommended it many times! "

" The office is a small one, so service is quite personalised. Everything was simple, both collecting and returning the car. I would happily return there. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SUZANNE - 25 October 2021

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by CARL - 13 August 2021

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DARA - 15 July 2021

" Always easy to compare & select my preferred option "

" Top quality & very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LIAM - 25 June 2021

" Friendly efficient "

" Trouble free pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LIAM - 20 June 2021

" Easy check in, Staff very helpful. "

" Surprised by spec of Renault Clio. Not your basic model. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by TINO - 08 May 2021

" Best online car rental platform with exceptional customer service for Europe and the US. Their conditions and value always managed to convince myself to rent with them. "

" Very friendly staff at the rental station and a streamlined renting process makes it a pleasure to do business with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JEREMIAH BERARD - 27 January 2021

" Autoeurope - Excellent site "

" Thrifty - Excellent all over "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by GERARD - 19 January 2021

" Good overall. Auto Europe for me.os consistently good. The car provider experience is variable. A little outside of AE control. "

" Staff were helpful at desk but not overly so. At pick up garage very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

KERRY, IE - Reviewed by CHARLES - 15 December 2020

" aa "

" all very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by STEPHEN - 11 November 2020

" Easy and quick , no issues "

" No issues and car perfectly suitable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by THOMAS - 05 November 2020

" Very pleasant experience "

" Excellent service as usual at Knock airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by THOMAS - 27 October 2020

" Superb service "

" Absolutely brilliant experience Kathleen from Thrifty could not have been mor helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by THOMAS - 19 October 2020

" Very pleasant experience "

" Excellent service from staff in knock airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PATRICK - 26 August 2020

" Never again will I use you I lodged a complaint And no body has got back to me "

" My problem is I did not get what I booked And I had to pay 200 euro extra at the desk even after I paid auto europ "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by MARIO - 26 August 2020

" Fab service provided by Hertz "

" Fab service provided by Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by RICARDO - 14 August 2020

" Top notch experience easy to use and great deals "

" Very efficient, courteous and friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by PAULA - 07 August 2020

" As above. Booked online. Quick, better value than direct bookings in my experience. I am a repeat customer and have referred many a person to them. "

" Yet again, successful car rental experience via auto Europe. Lovely VW Tiguan. Was under pressure time wise re collection and rang ahead and assured I would be in/out in 5 minutes and I was. Good intro to car features and all in all good experience, decent value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ELAD MAOZ - 07 August 2020

" Perfect "

" Great customer service experience. Easy to rent and easy to return the car. The car was as expected. very clean and comfortable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 06 August 2020

" The service provided by Hertz was brilliant!!! "

" The service provided by Hertz was brilliant!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 30 July 2020

" Hertz is grear "

" Hertz is great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 16 July 2020

" Hertz is great "

" Hertz is great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 09 July 2020

" Really happy with Hertz!!! Great Service "

" Really happy with Hertz!!! Great Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 02 July 2020

" Great hertz "

" Great hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by STEPHEN - 24 June 2020

" Always simple and over several years has never disappointed "

" No delays, pleasant service, and car as described . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 18 June 2020

" Great hertz "

" Great Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 04 June 2020

" Great Hertz "

" Great Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 07 May 2020

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIO - 23 April 2020

" Great Dollar "

" Great dollar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by SLAWOMIR - 06 April 2020

" Price, service OK. "

" Without issue in general. They could (the headquarter) be releasing the deposit immediately, not after 3 days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by HENRIQUE DANIEL - 01 April 2020

" Excelent service. Customer support outdone their job. Will rent from them again "

" Excelent service. Customer support outdone their job. Will rent from them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ROGI - 27 March 2020

" Great low price, easy to use and delivered on promised. "

" Very professional and efficient, while maintaining the recommendations from HSE due to COVID-19. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SHANE - 25 March 2020

" V good "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LIAM - 23 March 2020

" Hassle free ,great rates. "

" There was a potential mechanical issue with the vehicle after a few days, exchange arranged without any quibble. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRENDAN - 21 March 2020

" Very smooth and I regularly use Thrifty in Ireland. "

" They upgraded me to a C-SUV which was nice! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by HENRIQUE DANIEL - 18 March 2020

" No issues. Good service "

" No issues. Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by OLUWATOMILOLA - 13 March 2020

" Horrible "

" Left stranded with a baby "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by FABIO - 11 March 2020

" Nothing to add... I use often AutoEurope "

" The only problem was the condition of the car, it was dirty, I think it's always important to provide a clean vehicle but in period with Corona Virus spreading a clean car is a MUST! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by RUTH - 11 March 2020

" Very easy to book, brilliant experience "

" Great value, lovely clean car, very quick service. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRENDAN - 05 March 2020

" Very fast and straightforward. "

" I use Thrifty as my first choice in Ireland. They are very good in Ireland. Note that if you have issues contact the Wexford office rather than the UK office that their website directs you to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by LENA - 03 March 2020

" amazing value - site easy to navigate. fantastic site "

" Short of cars at pick up but upgraded me to allow me to get on the road - most impressed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CATHERINE - 01 March 2020

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BARRY - 24 February 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PETER - 21 February 2020

" was great "

" great as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by RUTH - 19 February 2020

" Super easy to book, great value, very happy with the whole experience. "

" Excellent service, friendly staff, great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by CAROLINE - 12 February 2020

" Happy overall. I regularly hire a car from you, it would be nice to Recieve a loyalty discount or upgrade. "

" Good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by NUALA - 30 January 2020

" I couldn't hire the car because of the neglect to advise in advance, the extra cost the hire company would request from my card There wasn't enough funds to meet the amount requested. Therefore I couldn't fulfill the booking. I brought this to the attention of Autoeurope but did not receive any assistance, support, refund, credit or concession. I just received an email passing the book to another email address. I don't think that's good enough. "

" Unfortunately I did not envisage the extra outlay on my cr card in advance of pick up. I did not have enough money on my card, therefore I couldn't hire the car "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by CLAUDIO - 24 January 2020

" great "

" great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by OTAVIO - 23 January 2020

" Still think you guys should to a membership point in every rental "

" Always excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by MICHAEL - 23 January 2020

" Found the location very convenient and good value locally. "

" 1. Vehicle tax disk out of date. 2. Passenger side door electric mirror faulty. Closing and opening at will. Drop off personnel advised. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by NORA - 22 January 2020

" My 'check-in' or rental pick-up was processed very quickly, all explained clearly - and the drop -off was just as quick and efficient. "

" My 'check-in' or rental pick-up was processed very quickly, all explained clearly - and the drop -off was just as quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by CAROLINE - 16 January 2020

" Nice car, good price. Ps. As I hire a car monthly, could I qualify for a discount or free upgrade with you? "

" Good. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by CHAD - 15 January 2020

" Upgraded my booking to a bigger car . Very smooth process "

" Nice fella on the counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by MORTIMER - 10 January 2020

" great job "

" great job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by EMIEL - 04 January 2020

" Clear overview of all the options "

" Easy and quick pickup and dropoff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by ALISON - 30 December 2019

" Overall good. "

" They offered a Dacia Sandero as my only car option. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by MARY - 26 December 2019

" Marks on car which had not been noted. If we hadn't got the extra insurance we probably would have been charged for the damage...which is totally unfair. "

" Orange warning light on about tyre pressure when car was picked up ..didnt know what it was and caused me stress on motorway. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by NICKY - 25 December 2019

" I was very pleased with the Renault Megan I rented. I was also satisfied that I was not levied additional unexpected charges. I do think they are somewhat unhappy with autoeurope due to the discounted rates that accept. "

" There are not enough staff at the service counter at Dublin Airport car collection centre so it can take quite some time to get your car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by SEAMUS - 24 December 2019

" Overall very good- no issues "

" REally it was trouble free and hassle free - no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by ANTHONY - 23 December 2019

" Painless and reliable "

" Very good as always I am a regular and this is why "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LYNDSAY - 19 December 2019

" Unless I get a satisfactory response to my Thrifty issue, I would find it difficult to recommend auto europe. "

" Booking said that this is an on airport/in terminal collection/drop off but it was not, we had to get a bus off airport. I am pregnant and this was not suitable. This is the second booking with Thrifty at Dublin Airport where this has been the case. Do they have any cars on airport/in terminal? If not I will cancel my next booking (with Thrifty) and will not book with Thrifty again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by NOEL - 19 December 2019

" Always use Autoeurope when hiring a car. "

" Straight forward hire. No problems "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMERICK, IE - Reviewed by DEIRDRE - 17 December 2019

" excellent customer service . Staff very efficient and pleasant at airport desk and drop off office. No time wasted very quick turnover from drop off to onward journey. "

" have already recommended to a friend for excellent service and cost "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by RICHARD - 16 December 2019

" A good experience with Auto Europe and Thrifty a good car in good condition at a great price. "

" Satisfactory experience, car in good condition and clean inside. Efficient pick-up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by OTAVIO - 12 December 2019

" Auto Europe should have a system of points for loyal customers. Or vouchers. "

" Thrifty and Hertz are always great. I always make sure to hire the cars there, even if it's not the best price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CRYSTAL - 05 December 2019

" Arrived early at desk, because flight was early!!! no problem! Handed over to friendly guy in car park at end. "

" I always find the staff friendly and welcoming. I am usually heading into an intense situation, so the care at the desk is so welcoming. The care and ease of handing over the car is also so appreciated. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by RICARDO - 04 December 2019

" Quick and easy to book reliable and very competitive prices.. highly recommend "

" Quick and efficient counter service, great car selection, clean and ready to go "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GERARD - 22 November 2019

" Value for money car rental "

" I like that they pay the M50 toll on customer's behalf unlike some of their rivals who leave it to me and I always forget and thus incur a fine "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by AIDEEN - 14 November 2019

" Excellent service, friendly and helpful staff both at pick-up and drop-off. quick and easy pick-up and drop-off. "

" Excellent service, friendly and helpful staff both at pick-up and drop-off. quick and easy pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIJKE - 14 November 2019

" Ready and on time "

" Good and to the point "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by CHARLES - 08 November 2019

" always very good "

" always very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PETER - 07 November 2019

" . "

" Nice staff! Lont waiting time , even off peak "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ALAN - 06 November 2019

" Great as always, a good go-to comparison site. Been renting cars here for 17 years. "

" The car stopped working after only half a day and the repair process was not smooth. The repair service was not easy to reach and then they tried to charge me €150 for a 'call out' charge to fix their own car before they would even dispatch someone to look at it. Ultimately they did fix it, for free, but it made a stressful situation even less pleasant. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

KERRY, IE - Reviewed by SLAWOMIR - 31 October 2019

" All OK "

" Very good service, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GREGORY - 26 October 2019

" Great experience "

" They did not have the class of vehicle that we had reserved in stock. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by ANA - 22 October 2019

" Great prices "

" Very dirty the vehicle, inside and ourside. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by ANTHONY - 16 October 2019

" Great "

" Great I am a regular customer 1 rental a month or more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARTÍN - 10 October 2019

" autoeurope is always great! "

" I was told the car had no damage and not to worry about it, but then when I found that there were a few dents and scratches I was told that is my responsibility to find and document those, even under the heavy rain that day. It seems like the company is trying to trick me: if I hadn't seen the damage, I would have been liable for it! Plus it is extra time and stress put into the customer, when the company should be responsible for this. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

KERRY, IE - Reviewed by ANDRIANA - 10 October 2019

" Very happy with Auto Europe, easy to get my car and drop-off same no problem. "

" Lovely staff and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CRYSTAL - 02 October 2019

" Staff were kind, friendly. The car was clean, in perfect working order. "

" As ever, I am delighted with the stress free service at Thrifty. With such short visits home to a parent who is increasingly frail, Thrifty staff have been wonderful on every occasion. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by JAMES - 28 September 2019

" I have found Auto-Europe excellent to deal with at all times. I have used your services four times this year but following my experience with Thrifty I intend to avoid car rental completely. If I ever am forced by circumstances to rent a car I will take the full insurance package to protect myself from the rental company "

" I returned the car on Friday September 13 and heard nothing from the company until, on Thursday September 26, I noticed they had deducted €719.23 from my account. I contacted the office in Shannon and told me there was damage to the car. That was the first I heard of it. The did not have the courtesy to inform me there was a problem and secondly that they were taking money from me. I contacted my credit card company and they recalled the payment into a holding account pending resolution. I spoke to a member of the headquarters staff the following day, Friday, September 27, and he said there was damage to the underside left of the front bumper. He said he would review the issue and get back to me. On Saturday September 28 a Mr Bryan Goldsmith from Thrifty/Hertz emailed me to say they had reviewed the case and they would reduce the cost of repair to €595.32. They sent a photograph of the so-called damage which amounted to a scuff mark on the underside of the front spoiler. How that could have cost more than €5 to repair beats me. Anyway, I am handing it over to my solicitor as I regard this as nothing short of extortion. I work as a journalist writing for a national newspaper and I intend to highlight my experience and warn people about this highly questionable practice. I will be recommending to people that they get the bus, the train or a taxi but to avoid car rental "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PIOTR - 28 September 2019

" Almost always everything as expected "

" Really like renting with Thrifty in Dublin city locations, good cars and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by SLAWOMIR - 26 September 2019

" All OK with booking, very good deal, no issues. "

" Very nice personnel, friendly, open to customer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by THOMAS SUNGMIN - 23 September 2019

" The whole thing just feels like a scam in the end. I am not renting from either thrifty or auto Europe. "

" Had to pay extra 26 euros per day just because I paid with a Visa debit card. This was not notified before arriving at the counter to pick up my vehicle. I am never renting from thrifty again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

CORK, IE - Reviewed by DAVID - 22 September 2019

" Excellent all round "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ARLETTE - 14 September 2019

" Good "

" Booked a 4 door car and only got a 3 door "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LIMERICK, IE - Reviewed by LIZ - 11 September 2019

" as above no complaints! "

" As usual I had a very good experience , very efficient staff member and no fuss. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by MICHAEL - 06 September 2019

" Why is it such a stressful transaction. Why are employees of these companies allowed to tell lies to tourists. Surely it's illegal to take money from my credit card, not BLOCK it whatever that means. "

" Returned vehicle on 25th August and am still waiting for my petrol +1600Eu on credit card. I immediately on 25th took out another car at Shannon. So now I'm 1600x2 and petrolx2 in deficit on my credit card. Have been told it's the banks causing the problem! I was informed that the euros were simply blocked but in reality they were deducted. The people at the counter stated it was only a block. This is a scam! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SHANNON, IE - Reviewed by SZYMON - 01 September 2019

" Hello, the deposit taken from my card has still not been returned: Date: 07.08.2019 HERTZ RENT A CAR WEXFORD -1.695,00 EUR when can I expect it to get it back? "

" Hello, the deposit taken from my card has still not been returned: Date: 07.08.2019 HERTZ RENT A CAR WEXFORD -1.695,00 EUR when can I expect it to get it back? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GRAINNE - 01 September 2019

" I have hired a number of rental cars from Thrifty over the past few months. Great prices and service. I would recommend to others. "

" Staff in the Lotts Road branch were particularly helpful and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIA - 19 August 2019

" this was not Auto Europe's fault as such, but i still am less inclined to use the service a next time. "

" this was possibly the worst hire car I ever had. It was old, with high mileage and no mod coms, did not run well, was not very clean inside and out, And very very expensive - especially for what it was. I know i did hire an automatic, in high season, at the last minute. But this Peugeot 108 with almost 100,000km on the clock really was not acceptable -- apart from the fact there was nothing else available. So i had no choice, and feel really ripped off. The more as I was kind of cajoled to take out insurance and pre-paid petrol, which add another 50% on the already hefty fee. In short: not happy, at all! "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

DUBLIN, IE - Reviewed by CEALL - 15 August 2019

" Very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SHANNON, IE - Reviewed by JAMES - 30 July 2019

" event free experience. would recommend to anyone renting a car abroad. "

" good car and very efficient and nice counter and return staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by COLUM - 30 July 2019

" If you wish to avoid legal proceedings please refund my rental charge as soon as possible "

" I was very dissatisfied with the service. Although I was charged for the rental on my debit card, i was unable to collect my rental car for lack of a credit card. I am currently taking this matter up with the relevant consumer protection authorities but if you wish to avoid legal complications I would appreciate a refund for the 71 euro of the rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by DARRYL - 26 July 2019

" Very nice "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by DAVID - 17 July 2019

" See above "

" As a regular customer with normally good experiences, that last was not the case with the last rental. I asked for a particular model they had in the category I was renting that had a good entertainment system that was compatible with my phone and I was given a standard basic model with none of the extras like the model I rented before. I asked to change for another car and was told nothing else was available. Another customer arrived after me and recieved the high spec model I was looking for and left with the car. I asked about this to the agent that told me nothing else was available when it clearly was and his response was he was a gold member customer. I never experienced this with any other rental agency and therefore will discontinue my services with Thrifty and Hertz in the future as the agent was working with Hertz and could have better customer skills. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SHANNON, IE - Reviewed by BARRY - 04 July 2019

" Easy to book and great selection of prices "

" Excellent value and great service. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by FRANCIS - 03 July 2019

" I like AutoEurope a lot, use it exclusively to book rentals in Europe (which I do a few times a year). I feel like it's very transparent - you know what you're getting, you get what you paid for, the vouchers work every time and everywhere I've tried to use them (multiple times at several agencies in each of Ireland and France). And there's a clear financial benefit over booking directly with the agencies. "

" It was OK, but the car was a bit on the small side: the trunk only had room for two suitcases (barely - one medium, one small), and because we decided to add a third small case, ended up having to put it into the passenger seat. It felt pretty cramped. Part of the problem is that when you're choosing the size of car, it says "Like Nissan Micra". But I live in the US, where the Micra is not available. So it actually was a bit smaller than I would choose next time, and what would help is if you could give comparisons using models available where the user lives. After all, with Thrifty, I know it's not really going to be Nissan Micra or Qashqai, it's going to be a Hyundai or Dacia Duster. So I'm not hung up on getting a particular model, just want to make sure it's the right size. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JOAO - 03 July 2019

" Sorry very bad excessive charge for hetz rental cars "

" 3rd "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by CATHERINE - 29 June 2019

" Very disappointed "

" Didn't even get the car.. I had a problem with credit card.. was in touch by phone with the staff before collecting.. To ensure there would not be any problems once there. They did got back to me but not proposing any solutions really. Called and emailed few times before 7pm on Saturday last week and helpline was closed..+ no one got back to my emails sent to the staff directly as they suggested. I wasn't travelling by plane and live here in Ireland. I rent cars quite often was my first experience with you.. and very dispoointed by the whole experience. Not professional at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by VALERIA - 27 June 2019

" See above "

" The experience with Thrifty was good but I have a negative comment on your rates. I booked and paid for the super cover on your website and when i got to pick up the car this was not included. I had to pay an additional 20 euro for this. As you can imagine i was not happy. If you coulr please explain to me why i was double charged and reimburse me it would he great. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by YAN YEW - 21 June 2019

" Overall a pleasant experience. I was initially hesitant whether to take on excess cover by Autoeurope which was far cheaper or supercover with Thrifty, I chose the former and as there was no incident it was not really necessary however I felt Autoeurope's cover was probably adequate. "

" Excellent service, I arrived late at Dublin terminal 1 but was reassured by autoeurope customer service, true enough, the Thrifty counter was open and the car was ready to be picked up at the adjacent car park. The car was in excellent condition, there were cosmetic blemishes but they were all properly recorded in the Hertz web page. The M50 toll charges were automatically paid for and charged without an additional service fee and Hertz's Diesel was far cheaper than at a petrol station. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by CLAIRE - 16 June 2019

" Agent was a bit abrupt and had to wait for car to be cleaned, otherwise was ok "

" Checkin was relatively smooth other than having to wait 15 mins for car to be cleaned "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by SACHIN - 27 May 2019

" Overall experience was too satisfactory. "

" The overall experience was good. The change of vehicle should have been informed earlier. But the replacement car was good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GAVIN - 03 May 2019

" Efficient "

" Car was a bit more basic than I expected but fit for purpose. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by YASEEN - 17 April 2019

" Happy "

" They took deposit for fuel and didn't return the money it's more than 72 hours "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by JOHN - 21 March 2019

" Friendly staff Information on vechile very satisfying "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KNOCK, IE - Reviewed by PATRICK - 09 March 2019

" Very good service provided by Thrifty at Knock airport "

" I always find Kathleen & Kevin at Thrifty/hertz at Knock to be very efficient friendly and helpfull. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by ROBERTO - 07 March 2019

" Great overall experience "

" It was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PIOTR - 07 March 2019

" good price / value "

" I usually get cars I want here and even if it's not the one I want 95% of cases this would be good value for the money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DANIEL - 28 February 2019

" Staff did a great job, friendly, efficient and got me sorted quickly "

" Staff very friendly and helpful, couldn't ask for more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CHRIS - 27 February 2019

" nice car but we can't believe that we need to pay so much for the ding in the door - it's so expensive and I'm pretty mad that somebody would do that to us. Ding our door and leave us with a $1,600 bill!! "

" Everything went well BUT some idiot dinged our car door very badly and didn't leave a note so we were left to pay $1,600 :( "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by XAVIER - 18 February 2019

" Positive feedback. Good prices. Excellent rates "

" Efficient service and positive feedback to the team "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CORK, IE - Reviewed by EIMEAR - 16 February 2019

" Very satisfied with the staff in cork airport but not at all with the person I was put in touch with on the other phone line. "

" I was very happy with the rental but afterwards I discovered I was overcharged. I rang to have it resolved but was asked for my phone number and email and told they'd need to find out about it and would email me back. 2 days later I've heard nothing. I would have expected it to be sorted right away and given a phone call rather than an email. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by EVA - 13 February 2019

" Easy to use, great prices and good value. Overall a very good service. "

" I found the staff extremely friendly and helpful which made the whole experience pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PETER - 31 January 2019

" No complaints "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SHANNON, IE - Reviewed by ELIZABETH - 26 January 2019

" I have had numerous rentals recently and I have found it very satifactory. "

" I find the staff at Thrifty so friendly, they make the whole experience trouble free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by AUSTIN - 25 January 2019

" Using Autoeurope for many years. "

" Efficient. No adverse issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by CLAUDIO - 24 January 2019

" Great prices! "

" I have been renting with them for two years and everytime is Amazing to deal with them. Always transparent and honest. thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRENDAN - 24 January 2019

" Fine "

" Very straightforward. I had to extend my rental by 2 days and upon contacting them they gave a very competitive price no questions asked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by AIDAN - 23 January 2019

" Other than the non refund of the credit card charge - fine "

" Considering that it was a two day car hire, one would think that I would have received my EUR 2,000 credit card 'charge' back three days after the completion of the hire - I haven't! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

DUBLIN, IE - Reviewed by XAVIER - 21 January 2019

" No problem to mention. Fast and efficient. "

" Excellent experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by ELIZABETH - 20 January 2019

" happy "

" very happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by PATRICK - 19 January 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PETER - 17 January 2019

" service as expected "

" good car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by OTAVIO - 17 January 2019

" No problems. I just think there could be like a points membership. "

" Always great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by KENNETH - 15 January 2019

" Auto Europe - v good Thrifty - not so good "

" - Vehicle had marks on it that were not highlighted on inspection report. Had to find someone in the rental yard, no body arounsd so it took a while, to address. - When I got in the car and turned it on the car was only 3/4 full with fuel, no time left to report this as I had already lost time trying to report the undocumented marks, again no one around if I had the time, so, got caught to fill up the tank by this extra amount I did not use as car had to be returned with the tank "full". - Extra day charged to my credit card as I returned the car at 2pm, the time stated on the Rental Record. On checking I was told that, as, I'd collected the car early, ahead of my original reserve time of 2pm. I collected at 1.20pm I was charged the extra day as I'd over ran. NO ONE told me I had to return the car earlier and the rental agreement I signed at the counter has "Collection time" 13.18 "Return Time" 14.00. My receipt has return time at 13.56 and I was waiting a good while to have the car checked back in as there was no body in the returns area when I arrived. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by EAMON - 14 January 2019

" Very good "

" Thrifty added an additional Euro 34 charge at the counter to drive the car into Northern Ireland even though Northern Ireland was clearly stated on the booking as a destination. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by MICHAL - 14 January 2019

" Very satisfied, excellent customer service "

" Very professional and helpfull staff, excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by RAWLE - 13 January 2019

" Good price, Good car. No hassle to pick up or drop off. The guy at the counter was very helpful. "

" Good price, Good car. No hassle to pick up or drop off. The guy at the counter was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JANE - 11 January 2019

" See above "

" Hertz staff member checked me in when Thrifty counter was busy - very helpful and pleasant! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by BRYAN - 11 January 2019

" Good overall experience "

" Smooth service at desk..friendly, efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DENIS - 11 January 2019

" Nice price, good vehicle. "

" Nice price, good vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by SEBASTIAN - 10 January 2019

" It works "

" Didn't get the car that was advertised, but I'm happier with what they gave me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by ANNE - 10 January 2019

" Overall an exceptional level of service "

" Staff were excellent. Brought car to terminal for me as I had to wait a short time while it was valeted "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JOSE - 03 January 2019

" With the rental car company, the experience was really bad. "

" When parked at a gas station in Ireland. The car got slightly hit with a door from the car parked beside us. We called the police and got all the information from the person who hit the car. We took pictures with the rental's car company camera. We also submitted pictures and videos from our own devices. Even-though I was not at fault, a few days after the drop-off, Thrifty charged us with almost 800 Euros.(When Thrifty sent the breakdown of repairs; they repaired the whole car for other damages as well as adding towing fees; which I don't know why and where all of those came from). I contacted directly my Credit Card company to work on the insurance from their side and claimed that money back to me. 2 months later my bank and credit card could give me my money back. After-all; This was a really bad experience. If it was not thanks to my bank and credit card coverage they would have never returned that money back to me. In addition; Thrifty contacted me back 4 or 5 months after, telling me that this case had been solved and would deal directly with my Credit Card provider. I still rent cars quite often, but have always avoided renting any cars from Hertz or Thrifty. I would never recommend to anyone use this company. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

DUBLIN, IE - Reviewed by ANNE - 02 January 2019

" I will once I see how my feedback is handled "

" Really fed up that the car I was allocated on arrival was one with no seat Height adjustment effectively making it undrivable for me. The last time this happened I was immediately allocated a car with the necessary adjustment at no extra cost. On this occasion however that was just not happening and the desk clerk got into a explanation about car classes A,B,C.... and pointing to a visual vehicle selector sheet etc. ... The upshot was if I wanted a driveable car I had to upgrade at by extra daily charge of E15 to a larger car. I failed to see the relevance in the clerk telling me that he didn't have seat height adjustment in his own car except to exemplify his inability to stand inside my specific shoes and predicament. Given my previous experience of the no quibble change to a model with the necessary seat height adjustment I was left feeling exploited on this occasion. Since return I can find no Thrifty/Hertz or AutoEurope websites that gives information about which classes of cars have seat HEIGHT adjustment. I'm not a car geek and I really don't care about cars more than knowing whether it has 4 wheels and I can drive it. In my view there is a big gap in accessibility, in terms of your services, for those of us who need this type of information. I would really appreciate greater transparency and/or coherence between the car descriptors given on hire websites which all seem to use the terms mini, economy, midsize, large, estate/suv, luxury... and a car class system A,B,C..... used at the rental desks. So now, I respectfully request that you signpost me to the car models in the lower economy/ compact/ mini/ and midsize categories that have seat HEIGHT adjustment as standard. I would also appreciate if you could advise me how much autonomy desk clerks have in determining how to handle my situation should it arise again and in particular whether, in general, there is an element of 'commission payment' in how their performance is rewarded. Thank you. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by BENNY - 31 December 2018

" Quick pick up and return the car "

" Friendly staff. Good and clean condition car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SHANNON, IE - Reviewed by EVA - 28 December 2018

" Excellent value and service, will definitely recommend to friends "

" The service from staff when picking up the car and dropping off was excellent and in stark contrast to some of our previous rental experience. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by OTAVIO - 27 December 2018

" Excellent experience. Maybe a mileage program for Auto Europe... "

" Thrifty is always great. I try to always choose them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by MAURICE - 23 December 2018

" hired car bought the all inclusive insurance were not asked we required tire and wheel insurance were charged without asking us 30 euro all inclusive insurance should be all inclusive hidden rip of charges ere not except able i returned the car early with disgust i use you company and avis with good service you should offer your customers a choice cheap rates on car hire and hidden rip off charges is not cheap value car hire it made my car hire very expensive i will give youa week to respond before i give you a poor review on face book to let any one know how poor thrifty and you are by allowing hidden cost are applied all inclusive means all inclusive when i contacted the agent they said the 30euro was for damage to alloy wheel and tire the car was fitted with steel wheels i asked for a refund and was fobbed off "

" hidden charges not explained "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by CLAUDIO - 19 December 2018

" best price and experience! "

" Best customer service and desktop support! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by DUNCAN - 19 December 2018

" J "

" J "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIMERICK, IE - Reviewed by PATRICK - 18 December 2018

" Very poor "

" I didn't get a car because it never stated that a 1600 euro deposit would be required so they just took my money and never gave a refund "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by SHANE PAUL - 17 December 2018

" I left my sunglasses in the car. wrote to trifty customer service- no reply "

" I left my sunglasses in the car. wrote to trifty customer service- no reply "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by PATRICK - 16 December 2018

" i could not fill up the form on thrifty site to make my counter experience quicker at dublin....i rang but still not work...i could not find the confirmation number anywhere....then was told it was the voucher number but still no luck...but all went ok anyway... "

" thrifty is hertz in dublin.....what more can you say "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MICHAL - 14 December 2018

" Over-the-phone staff very unhelpful, terrible experience. I lost my money, never got the car. I will definitely not come back to you, and will never recommend you to a friend. "

" They didn't rent a car to me at all because the credit card wasn't in drivers name. Not at all helpful to solve that for me. I will never rent with them again!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

DUBLIN, IE - Reviewed by ANDREW - 13 December 2018

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DIANA - 13 December 2018

" I sent from thrifty for some time now and I'm very pleased with them "

" Very easy going guys and prompt in service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PETER - 13 December 2018

" Good, reliable and also very economical "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by BRIDGET - 12 December 2018

" Very efficient. "

" I always use Thrifty through AutoEurope. Excellent service and no pressure put on you on collection. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARCUS - 11 December 2018

" This was my second one in a short time frame. Very easy, straightforward, website is great, easy to book. Have made an additional 4 upcoming bookings as I was so pleased with how the first one went with thrifty. "

" Everything went very smoothly, had to wait a few minutes for the vehicle to be delivered to me, liked how the attendant went around the car with the ipad and photographed the car before i took it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by JANE - 06 December 2018

" Still my preferred provider. "

" Really happy with the great customer experience both in T2 and at the offsite location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by WAQAR - 04 December 2018

" EXCELLENT EXPERIENCE "

" LOVELY EXPERIENCE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by VILMOS - 28 November 2018

" Perfect! "

" The most important aspect for me was to pick up the car and drop the car quickly. Both process were extremely short. I do not think I have ever seen a faster process with dropping a car. I was impressed. I live in the USA, with very high level of services, but this process was even faster than here. Very well-done! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by MARY - 27 November 2018

" Always 100% "

" Brilliant customer service every time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PASCHAL - 21 November 2018

" All went smoothly from pick-up to return "

" Found no problems in my dealings with thrifty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by CLARE - 21 November 2018

" Swift, prompt service, competitively priced, no complaints "

" Excellent service, well priced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by DEREK - 13 November 2018

" Both Check In for Collection and drop off of car went very quick and smooth. "

" Both Check In for Collection and drop off of car went very quick and smooth. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CORK, IE - Reviewed by NICHOLAS - 06 November 2018

" I think that AutoEurope are provided a good service, especially for those of us who want to buy excess insurance. However, it is clear that companies like Hertz/Thrifty view AutoEurope with some hostility, as in their dealings with me, they continually tried to shift the blame for the situation onto AutoEurope, who clearly were not responsible. Yes, I had misread the AutoEurope site and thought the navigation device would be free, but no, I hadn't signed anything before actually being misled and accepting that I would pay for the device. Thrifty knows damn well that I am entitled to change my mind between the time I request the device on AutoEurope's site and the time I pick up the device, but they pretended not to know if I would be paying for the device, suggesting instead that AutoEurope may or may not be charging me for it. I told them that AutoEurope had not charged me for it, and even then, Thrifty still didn't tell me it was they themselves who would actually be making the charge. Misleading is about the nicest thing I can say about that. "

" The problem was not with the car, but with the treatment I received from Thrifty/Hertz staff at Cork Airport. I had asked for a navigation device on the AutoEurope website when making my reservation, thinking it was free. When I was at the Thrifty/Hertz desk to collect, I made it abundantly clear that I did not want a navigation device if it cost anything. Rather than supporting me, as you might expect a decent customer service person to do, the Thrifty staff misled me into thinking I wasn't paying anything and got me to sign the contract. It was only a day before returning the car that I realised I had actually been charged for the navigation device. I complained to the supervisor on returning the car, but he basically aggressively made me out to be a liar and refused to give me a refund. I eventually did get a refund, after contacting Hertz Ireland's claims department, but the whole experience had been soured by then. These two members of staff did quite the opposite of what they should have been doing - instead of listening to me and helping me, the first went out of her way to mislead me, and the second thought he could bully me into submission. I was flabbergasted at these sad people and left wondering if this could really be their company's policy and sales model. Luckily I found someone who was prepared to help me, though somewhat reluctantly, at the Hertz Ireland claims office. Also a shout out for the guy who actually handed me the car and to whom I returned it. He was perfectly pleasant. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by SIMON - 04 November 2018

" Thrifty are not very professional and the quality of vehicles is very poor. There was another gentleman there the same time as me and he had a brand new 520 BMW which had major dents all down one side. Apart from that Auto Europe carry on the great work. "

" Car had loads of dents and bumps. The rear bumper was temporary fixed on after being in a previous collision. No Vat receipt given on completion of hire "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CORK, IE - Reviewed by CORNELIUS - 04 November 2018

" Cork Airport staff are excellent "

" Excellent. Service overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MARIA FERNANDA - 02 November 2018

" All was good. "

" All was good. Only the waiting time to pick up the car was over 20min. Drop-off was quick and very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by LAMBERTO - 29 October 2018

" Smooth as always! Would recommend "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by RUTH - 24 October 2018

" I paid for insurance but i didn't have over 2,000 to hold on my credit card so I had to pay an additional 74 for insurance at the counter. I wouldn't use autoeurope again as the insurance arrangement is not practical "

" Nice car, clean, friendly and efficient staff "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by BRIDGET - 23 October 2018

" Friendly efficient service like you get photos of the vehicle to check damage on collection. "

" Excellent service always book with Thrifty. Photos of damage and no hard sell. Friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by WILLIAM - 21 October 2018

" Exceptional service. As someone who has rented here eight times in the last year avoid early morning as there are sometimes queues. "

" Exceptional service. As someone who has rented here eight times in the last year avoid early morning as there are sometimes queues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JANE - 18 October 2018

" Very satisfied "

" Pleasantly surprised, very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by BRENDAN - 18 October 2018

" Very smooth "

" Car was fairly new but previous renters had treated the car roughly. Damage was cosmetic however and car itself was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by BRIAN - 17 October 2018

" good service and notting went wrong looking forward to doing it again "