AUTO EUROPE SOUTH AFRICA Car Rental Reviews

JOHANNESBURG, ZA - Reviewed by LEON - 18 July 2025

" Very happy "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RICHARD - 19 June 2025

" Very happy with the overall experience from booking with Auto Europe throught to dropping off vehicle on my return. I was lucky that I was out of rush hour for both checking in and return, so cannot comment on how well they would handle queues "

" BLUU in OT Airport is still a paper based check-in (some other hire companies are fully screen based and thus quicker). However counter staff were very efficient but slower. My hire car (Vw vivo) was brand new and went exceptionally well "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by ROBERT - 14 January 2025

" No other comments "

" I got charged R570 for the extra 1 driver, even though my contract stipulated R450 - I had to contact BLUU to get that difference refunded, as they stated their extra driver fee is R570, and NOT R450 as per Auto Europe. I also got charged for "topping off" the fuel tank with an extra 3 liters of diesel, even though I filled the tank AT the airport gas station. That too was reversed after I complained. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by RICHARD - 30 October 2024

" Excellent service. Well done First Car "

" I haven't used first car for about 10 years as I had a very poor experience with them (Very inefficient service; old, poor quality vehicle etc). Wow, what a turnaround since then! The booking in procedure at the Oliver Tambo airport office was slick and efficient; the car was nearly brand new and spotlessly clean; car returns was equally slick, as was the subsequent administration, issue and clarity of invoice etc. It was also good value for money compared to other car rental companies. Well done First Car! I would definitely use you again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by FRANCES - 15 March 2024

" A reply would be appreciated "

" Unfortunately we have not received our deposit back, also there appears to be extras which we have no reason to believe there should be, we left the car back full of fuel and we appear to have been charged. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 17 March 2023

" The above FX woes is not limited to this particular rental company. I strongly recommend that the industry work at finding a way to overcome this type of unwarranted additional costs & inconvenience "

" In spite of full insurance cover (zero excess) taken up front, I had to make a ZAR 3,000 deposit. Due to FX this was €155.63 plus €4.12 foreign currency fee on 28 Feb. On 17 Mar I noted a €154.94 pending credit (refund). No doubt a further foreign currency fee will be raised, again at my expense. Suggest you find a way to refund my shortfall. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JEFFREYS BAY, ZA - Reviewed by DAVID - 11 December 2022

" AutoEurope was not very helpful in resolving an issue I had with Budget (they charged my for fuel by "mistake"). AutoEurope seems to just believe the car hire company is right. "

" Budget in Port Elizabeth charged my credit card for fuel - I filled up the car 290m from the drop-off point. After providing AutoEurope with all the evidence (receipts, photos) I was informed I was charged by mistake, and got refunded! Nonsense. The mistake they made is to think people won't query the extra small charges. I believe this scam Avis/Budget is pulling is wide spread in SA - I would expect AutoEurope to remove them from their site. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by HENNING WILL - 19 November 2022

" Ok "

" Good enough "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GEORGE, ZA - Reviewed by HENNING WILL - 13 November 2022

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by THEODORUS - 15 August 2022

" Perfect from start to finish, than you! "

" First car were very professional and helpful, I'l be going to them again when I travel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by EWAN - 17 April 2022

" Always happy, but prices has increased drastically. "

" We booked a larger suv, but received a crossover that wasn't fit for purpose. They did replace it 5 days later with a suitable replacement. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

JOHANNESBURG, ZA - Reviewed by CHRISTIAN - 30 March 2020

" aucun commentaire "

" impossibilité d'accéder à l'enregistrement en ligne le cric était manquant si crevaison et j'ai crevé. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CAPE TOWN, ZA - Reviewed by JAMES - 25 March 2020

" Always check the small print! "

" Pick up and drop off procedures were fine. Only negative was the car itself - a VW Polo 'Vivo'. Dreadfully underpowered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by REDMOND - 21 March 2020

" Car had a good large booth. This was useful for us as we had golf clubs and baggages "

" Very good experience. A big plus for my wife and I was the porter who took our baggage when we dropped the car back "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by PHILLIP - 19 March 2020

" No problem with AUTO EUROPE. "

" The vehicle provided was not as expected. The vehicle ordered was a Toyota Carola or similar as a midsize sedan and I was given a Toyota Avanza which is a very low spec utility vehicle. Driving experience was not comfortable. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

DURBAN, ZA - Reviewed by RICHARD - 16 March 2020

" Been using them for years. Very efficient. Excellent prices when compared to going direct to actual Car Hire company. "

" Probably the quickest and best car hire experience in years. Budget staff were ultra efficient. All electronic including signature on contract. Approx 15 minutes from walking into booking office to driving off in hire care .... seamless and very impressive. The drop-off was also seamless. Drop-off staff were available immediately; they checked vehicle and signed off within 5 minutes whilst we loaded our luggage onto a trolley. Definitely use Budget (Avis) again even though they were not the cheapest. Their efficiency (in King Shaka Airport) and quality of vehicle makes up for the slight premium paid over the lowest Auto Europe quote "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GEORGE, ZA - Reviewed by DENIS - 09 March 2020

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by DR KATHLEEN - 15 December 2019

" As above, overall satisfied. "

" Efficient service at the pick up desk. Slight disappointment of the cleanliness of the vehicle on pick up. I use Budget regularly and appreciate that there is an ongoing shortage of water in South Africa there are other means of cleaning vehicles in these circumstances which are widely used. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by RHODRI - 30 November 2019

" Nothing else "

" I don't think the hire company should charge an administration fee for charging road tolls "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DURBAN, ZA - Reviewed by RICHARD - 28 October 2019

" Been using Auto europe for years. In my opinion by far the best " car hire" comparative website I have come across. I have frequently compared the Auto Europe quote with the quote directly from the "hire" company (or via a link through the airline website) and found Auto Europe nearly always equivalent to or better than going direct. Plus it gives me a wide range of options to choose from "

" Quick and efficient book-in. They had all the details ready and it was only a matter of checking through and electronically signing the contract, giving over my CC to block the required additional deposit and taking the keys "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by RICHARD - 11 October 2019

" Very happy with Auto Europe. Just hope they can help me with my dispute with Hertz (see comments in section 3 above). I will copy the email I sent to Hertz with my query. "

" 1. Poor experience in booking in. Huge delay because their system would not accept my Visa card to "block off" the excess amount. There was a glitch in the Hertz system because the operator was not using the correct method to verify my Visa (1st time ever). They would not use my wife's card either as she was not named on the voucher. I eventually had to transfer funds into my "Debit" card to cover the "excess". I was then informed by my bank that Hertz had not followed the right protocols to "block" off the funds for the excess. Hertz was required to get "pin" number verification from me to authorise the "excess" amount. 2. The car went very well and the return process was seamless and damage sheet with "zero" was signed off ... very happy with that 3. The vehicle was not returned full, so was expecting a fuel debit (and electronic toll debit). These invoices were emailed to me and automatically debited off my Visa ..... then the TROUBLE BEGAN! 4. On 7th October I received 14 x consecutive debits from HERTZ for R295 each for a total of R4130. I received NO Documentation (invoice or Statement) from Hertz giving reason or evidence for the debits. I tried to cancel the debits via my bank but was too late. I emailed Hertz customer services with details and query, but have not had an answer yet. 5. I am really concerned that HERTZ (or any car hire firm) can automatically DEBIT my Visa at any time after a car hire without evidence of me incurring the costs! How can I stop this from happening in the future. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by STEPHEN - 29 September 2019

" No complaints easy check in and check out of car hire. "

" Could not fault all went to plan "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by MICKY THEMBISILE - 04 August 2019

" I was disappointed by Auto Europe when they made me pay for a Toyota Corrolla but was given a Toyota Atios which is a cheap version of Corrolla. . I was very disappointed. "

" Very friendly and professional stuff. I have been using them for more than 15 years. Excellent service and always happy to help . Will recommend them to my European friends. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CAPE TOWN, ZA - Reviewed by FRANCES - 07 April 2019

" This is our second time to book with autoeurope and we will do so again in October 2019. "

" Exceptional service when returning vehicle, it was a very wet day and the person who checked the car very kindly drove us back to departures. Very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by WILLIAM - 07 March 2019

" I left the car back three quarters full of petrol and it was filled apparently without aNY extra refuelling charge "

" There was a computer breakdown as I collected the car which caused long queues otherwise everything was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by GEORGE - 25 February 2019

" The outstanding email confirmation PLUS the refund of my 'deposit' (please do not forget my FX & other associated charges) would be appreciated as a matter of urgency "

" Pick-up had a hitch which was outside Hertz's control (bank likes the card PIN to be entered failing which it flags a security alert and blocks the card). A rather painful and very costly experience to phone the bank to remedy this. There was no POS terminal in the branch for the card PIN to be entered. Drop-off was pretty straightforward BUT although the person accepted the returned vehicle, and was happy that the vehicle was fueled up and indicated that I would receive an email shortly confirming that vehicle was returned in good order - I am still waiting for the mentioned confirmation. Per my online card statement I also have not yet received a refund of my 'deposit' which was required even though I elected the NO EXCESS COVER option. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by ROBERT - 16 February 2019

" In this particular case the whole experience was totally satisfactory. The loss of points in 4 above are due to a previous experience with Interent in Malaga last September and which I complained about without a reply. "

" It was a pleasure to deal with a car hire firm which behaves in an exemplary manner and provides an excellent level of service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MAURICE - 20 December 2018

" We drove from North West of Pretoria to Cape Town. Very long drive, quite aan experience but all went well. "

" Friendly, welcoming staff at pick up. Very efficient drop off. No hard sell about extra insurance. Not the make of car we had chosen but similar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by FRANK - 09 December 2018

" Flawless "

" Flawless - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by PHILLIP - 07 December 2018

" Again all staff was professional and friendly at all times and the vehicles that I hired were all in good running condition. "

" All Hertz staff were very helpful and professional in the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by FRANCES - 02 December 2018

" Excellent value for money, we have already booked our Cape Town rental for January 2019 with autoeurope "

" I was a bit surprised that 17000 rand was blocked on credit card pending inspection on return and a further 21 days before it is unblocked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EAST LONDON, ZA - Reviewed by PUMEZA - 01 December 2018

" Excellent service, definitely will use their service. What I liked the most was the fact that it was clearly stipulated not to refill the car with petrol unlike other companies that still charge you even if you have refilled fuel. "

" Price qouted was the price charged, no surprises. Friendly staff at the desk in East London airport and even on returning the car, was met with friendliness of the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JOHN - 30 November 2018

" Excellent "

" Excellent service all through from booking, to pickup, to dropoff. Lovely, friendly, helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JAMES - 30 November 2018

" great service at First Car Hire "

" the whole car hire was made really easy and trouble free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by STEPHEN - 14 November 2018

" Will definitely use again "

" Wonderful from start to finish. Isaac who took my returned car was outstanding. Professional, personable, a great face for the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by JAMES - 09 November 2018

" I was very impressed with the ease of the online experience "

" Overall it was a great experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by STEPHEN - 09 November 2018

" I always use Autoeurope I find it easy to use "

" Fast & efficient. But no gps available at the hire office. Too many local add-on charges too. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAPE TOWN, ZA - Reviewed by MICHAEL - 07 November 2018

" All good thanks "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MIDRAND, ZA - Reviewed by PATRICK - 05 November 2018

" It was convenient and the interaction with staff was very easy and pleasant "

" The experience was very pleasant and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by SIOBHAN - 27 October 2018

" worst experience so far with car rentals "

" Will never deal with them again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

JOHANNESBURG, ZA - Reviewed by ROBERT - 13 October 2018

" Excellent "

" Awesome overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by COSMOS - 09 October 2018

" It was efficient "

" Budget was great, but they had missed a sent from the previous hirer "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CAPE TOWN, ZA - Reviewed by COSMOS - 07 October 2018

" I have been using AutoEurope for many years & they are very efficient "

" Budget provided us with a nearly new car & it was very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DURBAN, ZA - Reviewed by KENNETH - 02 October 2018

" Have used auto Europe before and remain happy with service. Will use again but not to book first car. "

" First car attempted to defraud us in return of the car. I signed a form indicating no issues with the car in return only for the person who had the form to edit the form indicating a valet was required. I do not agree as a standard vacuum which I expect is a minimum requirement before passing car to next customer is all that is required. On pick up the attendant had stated on inquiry that vallet requirement would be charged. As this is not something that we had encountered before, we clarified that this could occur in case of soiling. This did not happen. My deposit as still not been refunded so I may need to follow up on this further. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by MICHAEL - 20 September 2018

" Great "

" Good experience very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by BRENDAN - 21 August 2018

" I did not get the SUV that I'd paid for for several days and now the company has not released the hold on my credit card!! I have emailed customer services and Diana Lesko Internet Reservations But no help has been provided ?? "

" I did not get the SUV that I'd paid for for several days and now the company has not released the hold on my credit card!! I have emailed customer services and Diana Lesko Internet Reservations But no help has been provided ?? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MARGATE, ZA - Reviewed by MICHAEL - 21 May 2018

" General impressions re Auto Europe & Bidvest was again very good. Last thing, I would have liked a final bill with pick up details,and final charges all on the one bill. "

" We improved the quality of our holidays by picking up the car at our hotel instead of the airport. The car was excellent --automatic locking while driving--I hate to say it but a must for SA. Staff skills receiving and drop off was top class. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GEORGE, ZA - Reviewed by PETER - 06 March 2018

" Excellent service and very efficient staff "

CAPE TOWN, ZA - Reviewed by PATRICK - 01 March 2018

JOHANNESBURG, ZA - Reviewed by JOHANNES - 22 February 2018

CAPE TOWN, ZA - Reviewed by ROCCO - 14 February 2018

PORT ELIZABETH, ZA - Reviewed by EWAN - 09 January 2018

" I had a very disappointing experience with Bidvest. Something as simple as a slow puncture turned into a very unpleasant, expensive and inconvenient experience. I'm going to make official complaints with Bidvest and Auto Europe. "

CAPE TOWN, ZA - Reviewed by RALPH - 16 December 2017

" Very friendly and efficient. Changed vehical at my request with no fuss. And even provided an automatic. On return saw large load of luggage and vollenteered to drive us to drop off zone which saved 200metre walk with loaded trolley. "

CAPE TOWN, ZA - Reviewed by PETER - 16 December 2017

" As I hired the car for three months and the fact that I had to return to Ireland a week before the end of my initial hire and told that I would not be renumerated in any form and called a valued customer at the same time leaves a certain negative taste, Peter "

" Good service "

CAPE TOWN, ZA - Reviewed by MICHAEL - 12 December 2017

GEORGE, ZA - Reviewed by TORE JOHAN - 08 December 2017

CAPE TOWN, ZA - Reviewed by JOHN BARRY - 19 October 2017

" I've used your website before and find it easy to navigate and good value so I'm likely to use it again. "

" I had a problem with my bank card but with helpful staff member on hand, we got it sorted. I didn't like the Toyota Corolla they allocated me. It's a car I personally dislike. Perhaps I should have requested a different car at the desk...not to worry... next time. All good. "

CAPE TOWN, ZA - Reviewed by KATIE - 05 October 2017

" Worst customer service I have ever received. "

" I have had numerous payments taken from my account10 days after I left the car back for fuel charges. Never received an invoice and fuel was full and checked by an employee when brought back "

CAPE TOWN, ZA - Reviewed by TIMOTHY - 02 October 2017

" Am registering a formal complaint that might turn into a legal issue as have not been returned my security deposit from First Car. Whom are alleging the replacment of a windscreen.All CCTV cameras at the airport will confirm car in order as well as mobile photos I have.This is fraud. "

" Am registering a formal complaint that might turn into a legal issue as have not been returned my security deposit from First Car. Whom are alleging the replacment of a windscreen.All CCTV cameras at the airport will confirm car in order as well as mobile photos I have.This is fraud. "

JOHANNESBURG, ZA - Reviewed by DANIEL - 25 September 2017

DURBAN, ZA - Reviewed by WILLIAM - 03 May 2017

" The car provided by First Car was not pleasant. After 24 hours of travel I got to desk of First car and the paper work took for ever. On top of this they took a ZAR3000 deposit. In all my previous car rentals a pre authorization was put on my credit card but First car took the deposit from my card day 1. After a day or so while travelling in very hot weather the Aircon stopped working. My son who is three and has Down Syndrome became very agitated in the car (it was like an over) and when we arrived at our destination we had to bring him to a doctor as his temperature was 39. Eventually I got around to calling to First Car and they replaced the sub standard car with a car where the aircon worked. continued below "

" When I returned the car at the end of the holiday I returned with a full tank of petrol (I asked the receiver of the car to confirm tank was full which he duly checked.). To my shock First car have deducted Zar482.74 from my deposit for refueling. This is unacceptable and I have logged a compliant with them and tried to call on several occasions. No response from First car. If anything they should be forgoing some of the rental cost for giving me a sub standard car. I have been a customer of Auto Europe for many years and I'm very upset by the sub standard service by a suppler that your company endorses. I would hope that you would follow up this compliant with First car and maybe they will have the courtesy to respond with an explanation? "

JOHANNESBURG, ZA - Reviewed by FIOLANDA - 03 May 2017

" They did not give me the car I requested. The car they gave me did not had tie ropes on wheel caps as they knew about the high theft rate of wheel caps in South Africa,which led to the wheel caps been stolen. I've reported the incident to the police where they've opened a case. I took pictures of same model cars at 1FIRST that had the ropes on the wheels. I've requested a breakdown of the money they took from the R3000.00 holding deposit, but did not hear from them at all. There were 2 cars in the property where I stayed and those cars had rope ties on, I still think if our rental had the rope ties on that the incident would have not happened. 1FIRST should take responsibility for what happened to me, and I would not recommend them at all "

JOHANNESBURG, ZA - Reviewed by PATRICK - 05 April 2017

" The 3000 zar deposit for fuel and road tolls was in fact charged to my credit card and when refunded it was mot the full amount. I returned the car full and got no explanation as to the tolls charged. Furthermore the exchange rate when the amount was refunded left me 10% out of pocket "

" As above "

PORT ELIZABETH, ZA - Reviewed by DAVID - 01 April 2017

JOHANNESBURG, ZA - Reviewed by PHILLIP - 13 March 2017

CAPE TOWN, ZA - Reviewed by GILLIAN - 03 March 2017

NELSPRUIT, ZA - Reviewed by EITAN - 01 February 2017

" It could be a perfect rental unless the following unresloved issue: upon rental, First SA charged my credit card account with a 3,000 ZAR as a guarantee. This charge has not been yet credited to my account, even though the car has been returned with no damage ahead of time. Could you please help to resolve this issue? Thanks, "

" Not to take 3,000 ZAR from the account Return this debt immediately upon car return. "

DURBAN, ZA - Reviewed by JOHN PAUL - 09 January 2017

" Charged me for refuelling even though the car was filled before dropping off?? What's that about?? "

JOHANNESBURG, ZA - Reviewed by PHILLIP - 08 November 2016

" Had to replace the supplied vehicle twice in 4 days to get a reliable, roadworthy vehicle. "

JOHANNESBURG, ZA - Reviewed by PHILLIP - 31 October 2016

CAPE TOWN, ZA - Reviewed by JOHN BARRY - 19 June 2016

" Happy with everything really. "

" Fast efficient check in and easy return service close to the airport terminal. Second trip using this company and would have no hesitation recommending them to other travellers. "

PORT ELIZABETH, ZA - Reviewed by PETER - 30 March 2016

" Service excellent "

" Excellent "

CAPE TOWN, ZA - Reviewed by BRENDAN - 24 March 2016

" Auto Europe was easy to use, all the information was correct and the car provided was as expected. Would be happy to use again. "

" Hertz staff were courteous and helpful, pick up and return was easy, no issues. Credit card deposit was returned to my account in three days. "

JOHANNESBURG, ZA - Reviewed by PHILLIP - 21 March 2016

" The vehicle groups that are booked need to be identified better. The vehicle group expected was not the one offered in South Africa. "

" They were very helpful and even ensured that I get a very acceptable new car for the period "

GEORGE, ZA - Reviewed by DENIS - 02 March 2016

CAPE TOWN, ZA - Reviewed by TONY - 14 February 2016

GEORGE, ZA - Reviewed by DANELLE - 02 November 2015

JOHANNESBURG, ZA - Reviewed by MICHAEL - 11 October 2015

JOHANNESBURG, ZA - Reviewed by MICKY THEMBISILE - 18 September 2015

JOHANNESBURG, ZA - Reviewed by SENABA - 26 August 2015

" Fantastic no problem with first car rental and the car was clean and tidy "

" Staff very friendly "

JOHANNESBURG, ZA - Reviewed by ALEXANDER - 21 July 2015

" Dear Auto Europe Team & First Car, I was very happy with the service which was provided by Auto Europe and First Car Rental in Johannesburg airport. Even though we had a problem with our flights and arrived with 1 day delay, we were able to receive our amended rental car voucher in time and I would like to give a special praise to the manager of First Car Rental in JHB airport, who was very helpful and assisted her staff and customers with "hands on" manner. Thank you Alexander Wunderlich "

" Dear Auto Europe Team & First Car, I was very happy with the service which was provided by Auto Europe and First Car Rental in Johannesburg. Even though we had a problem with our flights and arrived with 1 day delay, we were able to receive our amended rental car voucher in time and I would like to give a special praise to the manager of First Car Rental in JHB airport, who was very helpful and assisted her staff and customers with "hands on" manner. Thank you Alexander Wunderlich "

GEORGE, ZA - Reviewed by DENIS - 09 March 2015

" Great Price "

" No hassle service! "

DURBAN, ZA - Reviewed by ANTHONY - 15 January 2015

" everything went well no problems "

" i suppose they were a little slow maybe because the time of year "

DURBAN, ZA - Reviewed by ANTHONY - 15 January 2015

" everything went well no problems "

" i suppose they were a little slow maybe because the time of year "

DURBAN, ZA - Reviewed by CLIVE - 23 September 2014

" No issues, clear information about offers "

" Fine, no problem the Supercover meant Supercover ! They did not sell tyres and windows as an extra like Cape Town did "

GEORGE, ZA - Reviewed by DENIS - 05 March 2014

" The car was as requested, but it was the most basic model. Like flying Ryanair. No hook to hang a jacket, wind up windows and no warning buzzer if the seatbelt wasn't attached. Nothing critical....just a basic car. "

CAPE TOWN, ZA - Reviewed by JOHN - 21 March 2013

" Everything worked well, Hertz provided good service and a very reliable car, no improvements necessary. "

CAPE TOWN, ZA - Reviewed by DANIEL - 10 March 2013

" It should be possible to extend a contract with Auto Europe and then telephone contact/email contact with the hire company should suffice, without the necessity to go to the Hertz office for the extension to contract to commence. I wanted to extend my hire by 2 or 3 days as i was travelling a long distance from Cape Town, but in order to extend my contract I was advised that I had to attend at the Cape Town office to sign for the extension etc. As this required a long journey back to Cape Town it then became unnecessary to extend the hire period I sent query to Hertz regarding lost sunglasses, possibly left in the car when I returned it, but Hertz advised that the query had to come through your office. I would appreciate your help Thank you "

" See comments above re extending contract period and also lost property. Dan Looney "

PORT ELIZABETH, ZA - Reviewed by PETER - 07 March 2013

" why take a deposit of €100? "

CAPE TOWN, ZA - Reviewed by FRANK - 23 August 2012

" We were delighted with the car provided to us and when the mirror got broken , the car was replaced the following day. "

" Best service we have ever had with AutoEeurope, people at the Cape Town branch were very helpful and polite. "

JOHANNESBURG, ZA - Reviewed by PATRICK - 03 July 2012

" Great price, was happy to know that I would deal with Hertz in S Africa "

" Reliable and efficient "