Auto Europe
- North America
- Central America
SIXT PORTUGAL CUSTOMER REVIEWS
- 7.9
- 7.9
- 8.3
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT PORTUGAL Car Rental Reviews
Average Rating for Sixt :
FARO, PT - Reviewed by LUKE - 08 August 2025
" Refer to email correspondence "4451785 Re: Cancellation of reservation 22276868e no" "
" no problem with sixt - auto europe are the problem - you won't answer my emails - this reservation was cancelled due to medical emergency "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RAYMOND - 19 March 2025
" Always find Autoeurope to be an excellent company to deal with "
" Very smooth process from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NORMUNDS - 03 February 2025
" In general satisfied "
" A little bit of waiting too much to receive the car. There was only one person at the desk out of 4 desks in total at the office. But as soon as we got the attention everything went smooth)) P.S. The car was smelling a little bit of cigarettes. Seams that previous user where smoking in the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by KEVIN - 30 January 2025
" Auto europe has always been a great service for getting good value car rental - however in the last few occasions I have noticed that when comparing prices the way the prices are presented is not as transparent as it used to be... The table with the cheapest prices ... when you go to book the extras bring up the price very substantially which used not be the case. Also no included in the highest level of extra insurance is ROADSIDE ASSISTANCE - That should be a basic - the car is afterall a rental - it is the company's car and if it breaksdown it really is down to them to get their car back and provide an alternative to the customer. Having to pay €7+ per day to cover such a basic requirement for a rental car is a BIG NEGATIVE "
" we arrived at the Sixt drop off location where we were supposed to return the car to be told by two sixt workers that the people who checked back in the car were not there and we could just leave the keys without getting the car checked and signed off. When we said this was not acceptable they suggested that we drive to the Sixt office in Faro Airport which we did in the lashing rain - to find the same attitude - just leave the keys when I asked for the car to be checked and signed back - it was done reluctantly and we had to wait for another customer who arrived after us to be dealt with. The car was checked and damage on a wheel was identified - we showed fotos of the damage ( taken at SIXT Pick Up ) - which proved that this predated our rental of the vehicle - we were told that the supervisor was not present and the worker did not have the authority to sign back the vehicle as "undamaged" and he said the only way was to check it back and take up the query about the damage with Sixt Online afterwards. When we insisted that this was not acceptable - he eventually phoned the supervisor and after some toing and froing ( all in portuguese - the worker's english like his authority to check back the vehicle was not operable ) The vehicle was checked back with "undamaged" certified. The ease at which both offices of Sixt wanted the vehicle handed back with no sign off from them on the spot made me feel that this was a systematic scheme to push customers towards a protracted online dispute resolution system. From experience this is a nightmare and luckily we had fotos of the car at pick up ( which was communicated by the worker to his supervisor on the phone with a degree of regret !! ) It all left a very bad taste and if a customer was under time pressure to catch a flight - you would give in and face inevitable loss of excess fees etc. I "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by PANAGIOTIS - 01 July 2024
" Very satisfied with autoeurope. "
" Too much pressure on the counter to upgrade the booking (car and service). Not very collaborative in the car's drop-off (although they were open -we arrived at 08:05 in the morning) they practically denied to check the car and told us to drop the kyes at the key-box. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PORTO, PT - Reviewed by DAMIAN - 13 June 2024
" This is the second time I have rented from Sixt, both times it has been an excellent experience. "
" This is the second time I have rented from Sixt, both times it has been an excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NIALL - 08 June 2024
" The size car I booked and paid for was not available on collection. We were given a smaller car with no refund or difference in price. The car did not meet our needs or expectations. "
" The size car I booked and paid for was not available on collection. We were given a smaller car with no refund or difference in price. The car did not meet our needs or expectations. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DENIS - 07 June 2024
" Very disappointed that your staff members tried to charge us double with a different car "
" When checking in to get my car, staff members tried to double the price with a different car, and said our car was unsuitable When we complained he backed down, we were really disappointed with a clear intention to get us a much more expensive car. When it was not needed "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by CAITRIONA - 05 October 2023
" Sixt faro airport are fraudulent scammers. They gave us an old car full off marks & scuffs and told us we did the damage on its return. They spent abnormal amount of time looking for damage on its return. It was obvious it was a set up. I will never ever book with Sixt again. "
" Sixt faro airport are fraudulent scammers. They gave us an old car full off marks & scuffs and told us we did the damage on its return. They spent abnormal amount of time looking for damage on its return. It was obvious it was a set up. I will never ever book with Sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CONOR - 18 July 2023
" Very happy customer "
" Very good experience overall. Had to wait about 30minutes to collect the car but the staff were friendly and helpful and the car was exactly as ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 12 June 2023
" All good, but was not so happy as did not have a spare wheel, if got a puncture we had a kit that worked for 200km, and would have had to go back to the airport. If this had happened it would have wasted a whole day of our holiday. For another time how do I ensure that I would not have to make a long journey to get tyre fixed? I look forward to heaing from you. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by BARBARA - 05 May 2023
" Overall, very good experience and good value for money. "
" Quick check-in and SIXT staff extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRENDAN - 09 January 2023
" Usually very competitive. No hidden pitfalls. Easy to cancel. Easy to deal with if an issue. "
" No queue, car was immediately available. Staff very courteous and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY - 25 October 2022
" Big huge scratches and dents on the car. Should not have been rented out "
" Very pushy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by EAMON - 03 April 2020
" See above! "
" Reservation cancelled due corona virus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILHELMUS - 19 March 2020
" We will come back to Auto Europe and to Sixt. "
" Friendly and efficient service staff and -process. The only remark: we received a Mitsubishi Space Star, indeed EDMR-category, but this is a very small car (especially for the luggage there is almost no space). The car is a lot smaller than eg. Renault Clio or VW Polo. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOSE - 05 February 2020
" Ok, but stressed on condition car received with multiple dents and scratches.. not a problem when it was returned.. "
" Too many car sratches and knocks to record properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by MARCIN - 16 January 2020
" Hassle free as always. I'm very satisfied. "
" Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 27 November 2019
" Felt like I was being set up for a claim for damage to the car. Ultimately it did not result in one but the experience felt like that "
" Hire car had several scratches. I pointed out some that had not been listed and was told that they were too small to note. When returning car it was checked like a fine tooth comb "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by BRIAN - 09 November 2019
" Was really happy with the overall service "
" Good quality vehicle with effeciant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JURE - 05 November 2019
" Very satisfied! "
" Counter staff ... extremely long waiting time and fact that they want you to sell hundreds of extra options... Everything else was just perfect! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIKE - 05 November 2019
" Excellent "
" Excellent experience. No hassle or hard sell. Will definitely book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PHILIP - 06 September 2019
" As per above comments. "
" As of 6th September we still have not had an email confirming close out of our booking and any charges for the toll tag. We had an issue with filling the petrol, which we did every day due to fuel strike but for a number of days prior to returning car, the fuel gauge would not bread as full. When we returned car, the Sixt member of staff pulled a fuse or similar plug from the engine bay which fixed the fault and showed the tank to be full. Simply concerned 3 weeks later that we have not received any correspondence to close out our booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EVAN - 31 August 2019
" Drop off was very simple. A car check and a sign off and it was very hassle free. Staff were very helpful. "
" We arrived of a late flight and the staff at the counter were very helpful in explaining options and upgrade and getting us on the road. Five star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 29 August 2019
" a little slow at pick up but otherwise very good. "
" paid for a full tank of fuel (which I forgot about) and then handed back with a full tank, so a refund is due. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 24 August 2019
" Ok "
" Na wstepie chce powiedziec ze korzystam z wypozyczalni samochodow kilka razy w roku i nie jestem niedzielnym kierowca. Do rzeczy: Przy drop-offie chciano mi mowic ze uszkodzilem od dolu przedni zderzak. Przy odbiorze pojazdu zglosilem na samochodzie mnostwo rys, ale przedstawiciel powiedzial ze te rysy mozna przepastowac i bedzie ok. Drobne rysy byly wszedzie. Ale przy oddawaniu samochodu juz bylo nie wazne czy mozna je przepastowac czy nie, rysa to rysa. Przestrzegam klientow zeby dokladnie sprawdzali samochod przy odbiorze, nawet od dolu i zadali wpisania tego do protokolu. Zawodowo zajmuje sie samochodami a dokladnie jestem mechanikiem. Faktem jest ze nie da sie wszystkiego sprawdzic w ciagu kilku minut przy odbiorze tymbardziej na lotnisku w godzinach wieczornych, ale badzcie czujni. Zalozenie wypozyczalni jest takie ze wypozyczy wam samochod prawie za darmo byle byscie oddali im samochod uszkodzony. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
FARO, PT - Reviewed by DARREN - 16 July 2019
" Very happy with the whole experience. I will use Auto Europe again for my future trips "
" Excellent staff, very helpful and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 10 July 2019
" Everything worked out. "
" We found the Sixt staff very pleasant and professional both at pickup and drop off. There was no hard up -sell and despite a crowded return, it was dealt with efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by COLETTE - 25 June 2019
" Overall very professional and efficient service "
" Really helpful desk staff. Got a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOEL - 04 March 2019
" Overall good but the car hire company trying to oversell products thus delaying the collecting time needed to get out of the airport. "
" While the overall experience was good, I find that they were trying to sell more of their products that we don't want or need. They gave no copy of any damage when we got the car, it was dark and we were unable to see the marks on the car. When we brought it back in daylight they inspected the car with great intensity as if looking to find something to charge for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 31 January 2019
" When i dropped the car off in Sixt, the man who checked the car went straight to the scratches in a few seconds , witch suggests that he knew the damaged before he gave me the car. And know they want 500 euros from my credit card . Very rude people . "
" I was given a car that was scratched , and know Sixt want 500 euros from my credit card . When i "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by IVOR - 26 December 2018
" Sixt is a dependable company which offers excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by IHOR - 13 December 2018
" Very bad "
" First of all, very bad service staff prices are completely different when you go to the company upon arrival to take the car. Immediately, another sums for child seats for the navigator and even extra money for using the credit card's wife. and the most important staff at Sixt Faro surprised them with their indifference and helpless clients with simple words. If you are not satisfied, we will easily cancel your order, please contact another company. what we did and listened to us attentively and understood what we want. Guerin is the best soul and very attentive thing that we cannot say about SIXT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEX - 11 October 2018
" Depends on if i get response to this? "
" Been too busy to chase it up since our return but i think sixt have deducted €50 from my card. No contact from them with details! There was some small issue on return when they found small scratches not on original defects sheet but i am fairly sure it wasnt me. Problem was i had to inspect car in dark multi story parked in very tight spot, easy to miss very small scratches, on return we in big yard in daylight. If they going to deduct money off my card i would of liked some contact to explain. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 25 September 2018
" Had no problems with the booking. Everything was ready for me. "
" I think they laid on the extras a bit. May have bought things I didn't need. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9