RENTASTAR PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by CARLOS - 01 January 2025

" Auto Europe facilitates the car rental process at a great price. "

" Friendly staff. Vehicle is very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAUL - 18 July 2023

" Brand new car A160e - amazing that the cable for hybrid charging was removed at collection, I was advised that was because they were constantly being taken or left at a charging station. Surely this could be covered by the deposit. "

" One of the easiest car hire experiences I've ever had. Be prepared for larger than standard deposit requirements €2k "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBIN - 02 May 2022

" Excellent "

" Thanks to you, we know the people at Rentastar. They were very good to us. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 15 February 2020

" See above "

" Confusion as to where to drop car back. Got 45e fine as arrived in at 830 pm on pick up date. Very disappointing and fine not representative of the 2minute drive staff needed to do. Wouldn't chose them again "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SHANE - 20 October 2019

" The AutoEurope experience we had was perfect, it was just the tent a star company that were the issue "

" The service from Rent a star at collection was not good. The staff were not up to speed with what to do and it took almost an hour to get the car. The car was perfect however and the drop off was fine. I would not use Rent a star again and wouldn't recommend them to anyone else due to the attitude of their staff at collection, where they were playing videos on their phone while we were waiting to get the car. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by JARLATH - 02 November 2018

" Same as above "

" Incorrect meeting instructions were provided This lead to a lot of anxiety during 45 minute delay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TAIG - 19 October 2018

" Hello, We were unable to find a respresentative or contact your office last week. Can you please refund me the 14 euros. See attached voucher. Confirmation # 1042317 Taig "

" Hello, We were unable to find a respresentative or contact your office last week. Can you please refund me the 14 euros. See attached voucher. Confirmation # 1042317 Taig "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by ALEXSANDER - 02 October 2018

" Recommends checking the insurance terms of each company. Recommend not to take insurance when making an order. I recommend taking insurance in the company where you actually rent a car "

" The return of a vehicle was problematic. Only two clerks worked in the office. There was a crazy load. We arrived half an hour before the scheduled time for the return of the vehicle and three hours before the flight. In the end because of the delays we missed our flight which cost us 430 euros. Note that they also found two scratches on a wheel cover. They charged us another 196 euros. To the best of my knowledge, we had insurance and I intend to examine why this damage can not be covered. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HRVOJE - 02 September 2018

" I must say the front staff is very inconsiderate of other people time, although I understand that nothing can be done in 2 minutes. There were people standing in line behind me getting very nervous just wanting to drop off the vehicle which made the whole situation uncomfortable. Also, you're a Rental Car company, please make sure your staff know at least English, cause during my booking I couldn't make conversation about my credit card rejection which caused a delay for looking a person who can clarify me whats wrong. In the end, I couldn't book the car, but just for that, I was standing 30 minutes in the queue while your staff wasn't really considerate. "

" I must say the front staff is very inconsiderate of other people time, although I understand that nothing can be done in 2 minutes. There were people standing in line behind me getting very nervous just wanting to drop off the vehicle which made the whole situation uncomfortable. Also, you're a Rental Car company, please make sure your staff know at least English, cause during my booking I couldn't make conversation about my credit card rejection which caused a delay for looking a person who can clarify me whats wrong. In the end, I couldn't book the car, but just for that, I was standing 30 minutes in the queue while your staff wasn't really considerate. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

LISBON, PT - Reviewed by BRIAN - 16 August 2018

" Always a good selection of rental options and easy to deal with . "

" Convenient location , friendly staff and no hard sell at counter . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DANIEL - 16 May 2017