PAYLESS ROMANIA Car Rental Reviews

BUCHAREST, RO - Reviewed by ZEEV - 20 April 2025

" Auto europe should provider a better disclaimer on the type of companies you are working with "

" They gave us a Renault traffic when the payment was for a mercedes Vito without a working usb or navigation. No reverse sensor which is a must in such large vehicle. The car had smelled and was dirty. Upon return they asked for 60 euro cleaning fee although we paid an additional 300 euro fee upon pick up to avoid any additional fees. They tried to claim some belt was damaged and tried to charge more money for it but gave up. It felt like they were trying to scam us to get as much more money. I would never rent from Payless and would prefer to deal with real rental agencies "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by ADRIAN - 26 October 2024

" Autoeurope was, as always, brilliant; compared to other service providers that collapsed in quality during/after the lab engineered covid pandemic. Keep going Autoeurope. "

" One notable issue. Although PAYLESS paid the motorway/road tax (Ro-vineta) for the full year they still charge us 10E (>20% of the rental in this case) each time we rent the same car. It's nothing more than legalized theft. Otherwise the staff + car cannot be faulted. So avoid if you have better options. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by TRUTA - 25 May 2023

" My plane had a big delay, they asked me to pay 130 euros for the AU-FE reservation code for a Ford Focus, given that I only had a maximum of 100 km to go. I called to ask for a refund of the reservation, but I was treated at a distance, telling me that it is not possible......as I am a serious customer who uses your service quite often.... ..I am very disappointed with autoeurope :( "

" My plane had a big delay, they asked me to pay 130 euros for the AU-FE reservation code for a Ford Focus, given that I only had a maximum of 100 km to go. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CLUJ NAPOCA, RO - Reviewed by SIMION - 08 August 2021

" This experience was an unpleasant one, swapping 3 vehicles and remained on the road several times. I hope that this will improve in the future.... "

" Booked an automatic estate vehicle for 30 days, received a 8+1 van, replaced with an defect ford focus estate after 4 days (known issues with the gearbox, specified only after I've called them back when the problems started to be visible) and replaced again in 10 days with a smaller hatchback, without any refund for the difference... I want to thanks to Ioana, the representative from Cluj that she tried to fix the situation as goo as she can, and I don't recommend the Timișoara location at all, the owner was very rude and unpleasant... "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CLUJ NAPOCA, RO - Reviewed by ALEXANDRU - 25 July 2019

" Scam "

" Scam "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

CLUJ NAPOCA, RO - Reviewed by BOGDAN - 25 May 2019

" Not a good one "

" Not nice,I arrive at the airport nobody was there,I called the company they said that I was supposed to collect the car one day early,+I had to pay road tax what was written on my voucher that I don't have to pay , plus not include in my voucher vas full to empty what I had to pay "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SIBIU, RO - Reviewed by MICHEL - 17 September 2018

" I enjoy using Payless, we own a travel agency, and we always book our clients with autoeurope. "

" I got charged on my CC two days after I picked up my rental, this charge has no explanation, and I am still trying to figure out what it is for. Picking up the car in Sibiu was awkward, Payless had no counter, it was done at the airport coffee shop. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by FLORIN OVIDIU - 14 September 2018

" very helpfull staff "

" Fast, efficient, very clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by PASCHALIS - 19 November 2017

BUCHAREST, RO - Reviewed by BOSTJAN - 16 October 2017

" Very proactive and friendly staff. Meet-and-greet and shuttle services excellently organised and the location really close to the terminal building. "

BUCHAREST, RO - Reviewed by SERGEJS - 02 June 2017

" I have requested cross border documentation however Rent a Car company advised that they never received request from AutoEurope this time. "

" They are ok, only strange charge of 10 euro for motorway however I did not use motorway in Romania "

BUCHAREST, RO - Reviewed by EFSTATHIOS - 10 October 2016

" Competitive price - efficient service "

" Prompt and friendly service. Good and clean car condition "

BUCHAREST, RO - Reviewed by EFSTATHIOS - 17 September 2016

" Quick efficient service, very polite and friendly staff The cat was new clean and comfortable. "

BUCHAREST, RO - Reviewed by EFSTATHIOS - 31 August 2016