NATIONAL UNITED STATES Car Rental Reviews

BOSTON, US - Reviewed by CORNELIUS - 03 January 2020

" Not my first time using Auto Europe, and won't be my last. Very efficient and I got a fairly good deal. "

" I was thought I was renting a Jeep Grand Cherokee, but when I went to collect it, I was told there was none available. I received a Chevrolet, which did the job , but was certainly a lower spec. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by ANNE - 19 October 2019

" relatively seamless but had yet to see how they deal with the gps outage issue "

" gps while rented for 4 days only functioned for the first so we had to resort to other methods of navigating. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DETROIT, US - Reviewed by ANN - 28 May 2017

" When I went to the National car rental officeI had asked for a compact car.I also rented a GPS system. There were 2 people behind the counter and I was the only customer. I was told to go and take a compact car from the parking lot. However the cars were locked and I had to return to the office to inform the people. When I did get into a car I found the GPS system was in German . It took one of the workers awhile to get it to english. Even the date was not correct in the car it was dated 2021..... I rent cars a few times a year and mainly in England and always with Auto Europe and I do not usually have a problem but this time I was not happy with the service. "

HOUSTON, US - Reviewed by GERARD - 14 April 2017

" Thank you again Auto Europe. I had a problem in Houston as my flight was delayed by one day and I called your USA free toll number and agent was very helpful and rearranged my booking.I had to call again to rebok as another delay occured and this agent was so helpful again and rearranged the booking again. I have used Auto Europe before and I will always use your company as I have 100 per cent confidence booking my car rentals Thanks again to Auto Europe "

" National/Alamo have been very good to deal with and again will choose them in my next booking with Auto Europe "

WASHINGTON DC, US - Reviewed by JASON - 11 November 2016

" The staff we encountered were very friendly and professional. The car we rented however had very little grip on its tyres and so became dangerous to drive. We returned the car and got a different car and were very satisfied with that one. Bald tyres on a sports car is unacceptable and especially a rear wheel drive one. There were GPS onboard both vehicles but we were told there wasn't and to rent a GPS. We used the onboard GPS on both vehicles and not the rented one. We could have saved ourselves some money and hassle. "

" The staff we encountered were very friendly and professional. The car we rented however had very little grip on its tyres and so became dangerous to drive. We returned the car and got a different car and were very satisfied with that one. Bald tyres on a sports car is unacceptable and especially a rear wheel drive one. There were GPS on-board both vehicles but we were told there wasn't and to rent a GPS. We used the on-board GPS on both vehicles and not the rented one. We could have saved ourselves some money and hassle. "

SAN FRANCISCO, US - Reviewed by PETER - 14 February 2016

" Overall, I have a very positive experience with AutoEurope. However, during this trip I was confronted by a bit of an uncertainty when approaching the National desk in SFO: Although the insurance stated "Extended Cover" on the AutoEurope page when I booked it (including CDW including damage to wheels, glass, underside, roof of vehicle with zero access), the NATIONAL agent said it was only for basic insurance and I would have to buy an extra "full coverage" if I wanted those items stated during booking). I've had concerns regarding insurance in the past as well, as there often seems to be a difference between what is shown during booking, what is stated on the voucher and what is acknowledged by the rental company. More consistency needed! "

" The National agent was quite dismissive regarding my insurance concerns and didn't seem to care at all about the issue at hand (as stated above). I ended up going with the existing "basic" coverage, in the hopes that AutoEurope would take it up with National, should there be any damage falling under the extra cover. This was quite a negative experience, but the rest of their staff's helpfulness somewhat made up for this (they accommodated my AWD request and at the end helped me locate a missing item), hence the semi-satisfied rating. "

LAS VEGAS, US - Reviewed by NOEL - 26 November 2012

" Keep up the good work "