KLASS WAGEN ROMANIA Car Rental Reviews

BUCHAREST, RO - Reviewed by SERGIU LUCIAN - 02 September 2025

" Xxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ADRIAN - 22 May 2023

" 1. The sales agent was trying hard to convince me to take their insurance because the Romanian Police would not issue a report in case of a small damage (scratches, dents, etc). I had the refundable excess with super cover already but it was conditional upon the Police report being issued. This detail should be included bu Autoeurope in the voucher for future reference (i.e. that the Romanian police do not issue reports for small incidents, if this is the case). The only issue is the requirement for a credit card which I find too restrictive. Debitcards and cash/transfers should be also allowed as this is legal tender. There were people present that were unable to secure a car because they had not credit cards. I find this disturbing. This should change. I've been renting with Autoeurope for many many years and never had a serious issue. "

" 1. The sales agent was trying hard to convince me to take their insurance because the Romanian Police would not issue a report in case of a small damage (scratches, dents, etc). I had the refundable excess with super cover already but it was conditional upon the Police report being issued. This detail should be included in the voucher for future reference (i.e. that the Romanian police do not issue reports for small incidents, if this is the case). 2. The Credit Card Block (for 1800EUR) was done in RON (Romanian currency) and not Euro as it is normally the case. This incurred additional (unjustified) credit card charges. 3. A wheel had a puncture but I couldn't use the sealant kit provided because the compressor was missing. Obviously there was no half/full spare tire present. So I had to drive for miles to find a repairs shop and get it fixed. Otherwise the Ford Fiesta was in good condition and clean. Overall I would rate my experience a solid 7/10. But I would consider alternatives. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by EUGEN - 05 December 2020

" KLASSwagen is a Horrible Horrible company, using AutoEurope only for clickbait, then blatantly ignoring the prepaid rental contract, and asking for a much higher price approx 15 times more money to release a car. Horrible bullying customer manners, trying to push and scare the customer into buying their extra insurance (even if I had a prepurchased full excess CDW). At car inspection they are counting even 0.5mm black point in the paint as a car damage scratch. At car return, they force you to leave a 5 star customer rating on Google reviews. Ludicrous company. "

" KlassWagen didn't honour their contract and refused to rent me the car that I have prepaid for. The KlassWagen desk staff insisted that my contract was not valid, because AutoEurope didn't pay them. But immediately after refusing to honour my rental contract, the KlassWagen guy offered me a car rental, on a new contract directly with them at a new price: 170€, a lot higher than I originally paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1