KLASS WAGEN PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by FERGUS - 10 June 2025

" I felt like I was pressured to get the extra insurance. We arrived at 1.00am and were left waiting and this felt part of a strategy to get you to rake out additional insurance "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by JUSTIN - 09 October 2024

" Overall I have had good experiences using Auto Europe in the past so that is why I was so surprised that you would use a company like KLASS WAGEN. I still want a refund from Auto Europe so will have to follow up separetly I suppose. I an alos concered that KLASS WAGEN saved pictures of my passport & drivers licence - i asked them to delete but I am not sure they did . "

" When I arrived to collect my car I was given 2 option pay €350 insurance for 5 days and pay €350 deposit for tolls or they would block €3500 off my credit card and they proceeded to explain how any scratch on the car would cost me €700. So I declined as this felt like a scam to me and I had the use a taxi instead which was really inconvenient . See Tripadvisor reviews for similar stories - I called Autoeurope and explained the story and requested a refund but was told to call back . I have not been able to get throught to anyone yet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MIRIAM - 08 August 2024

" See above "

" All good. Only comment was having to wash the car before car return. We never had to do that before and it was challenging when we had flight to get. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by OISIN - 02 August 2024

" awful "

" awful. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JOHN GERARD - 10 March 2024

" Easy to use site and clearly outlines what various charges covers. "

" Very efficient service - no issues what so ever with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10