KEDDY PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by DAVID - 17 September 2025

" Overall I've been a customer of AutoEurope for many years and would recommend their brokerage "

" Overall not a wonderful experience in Faro. Had over an hours wait after registering as not too many staff on duty. Took upgraded car which was ok but 80k kms on clock and plenty of marks but drove ok. Return was good but I've been charged an extra surcharge (only €12) but I've written to Europcar for explanation!!!! "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by VALERIA - 17 August 2025

" All ok "

" Insurance upsell practice from all car rentals lead to bigger queues "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ANDREW - 04 July 2025

" Very disappointed with the waiting time on collection and the unknown charge. "

" Huge wait to collect the car in Lisbon airport. The counter staff said that is normal. I wasn't timing but I think closer to two hours than one. I now have a charge of 22.29 on my credit card from them and I have no idea why. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MAURICE - 01 October 2024

" Great experience in renting and dropping off Will do it again "

" Only issue was that they said they would refund the deposit that was paid on arrival I returned the car on Saturday and have not recived the deposit refund yet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POMBAL, PT - Reviewed by HILARIO - 07 January 2024

" Super, très bonne réception par le loueur. "

" Très bien! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAYMOND - 06 November 2023

" Great price from Auto Europe "

" Very smooth process of pick up and drop off. Car given was a free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by ANNE - 22 September 2021

" It was all done v professionally "

" Could nt fault them at all. Everything was peefect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAY - 15 July 2020

" n/a "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LAURA - 22 March 2020

" Very great "

" Very great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BARRY - 02 January 2020

" good "

" slow to process paper work on our arrival "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOANA - 13 December 2019

" Very professional and all good! "

" 5 stars! Nothing bad to say! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 04 October 2019

" Very pleasant and helpful staff "

" Was not aware of Auto Europe when the booking was made "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GUIMARAES, PT - Reviewed by FRANK - 08 January 2019

" just brilliant "

" outstanding "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALDAS DA RAINHA, PT - Reviewed by GUSTAVO - 02 December 2018

" It was a really good experience. The price and the cars are really good. "

" It was a really good experience. The price and the cars are really good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTIMAO, PT - Reviewed by RAFAL - 09 August 2018

" . "

" It was not fair to not put all prices on the website and we had to pay twice more at the counter. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 17 July 2018

" Excellent. "

" Very efficient, friendly service and car was very clean and in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BAS - 16 July 2018

" No issue. Clean car no hassle "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTIMAO, PT - Reviewed by VASYL - 15 July 2018

" I had a new car. It was cool)) I had not any problem with this organizations. "

" I had a new car. It was cool)) I had not any problem with this organizations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOLANTA - 25 June 2018

" All went very well. No issues whatsoever "

" Renting experience with keddy was very smooth and I had no issues at either collecting or dropping the car off. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CAMILA - 13 June 2018

" Not applicable "

" The only problem is that it is not in the airport so we have to wait for the van to pick up and drop off. I missed my plane because nobody called the van so I had to wait... "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ALBUFEIRA, PT - Reviewed by RAGNHEIDUR - 16 May 2018

" Great prices, user friendly and efficient booking system and reliable service. "

" Always quick and efficient service. Have been renting with several companies in the last few years and Keddy and Europcar really stand out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALDAS DA RAINHA, PT - Reviewed by ILYA - 03 May 2018

" very good, fast and economical "

" i like it, very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CALVIN - 28 April 2018

" Apart from the extra charges that I received , Europcar in Faro were very professional and I received my car straight away , and had no issues with the car , when I returned the car it was easy to find and was taken off me straight away and I received my deposit back within 2 working days. I would gladly deal with Europcar again directly, I will never use Auto Europe again!! "

" When I purchased my rental car from keddy I read the terms and conditions of the agreement which outlined I was not obliged to pay a young driver surcharge as I was over 22. I paid extra for excess cover which entitled me to extra cover for windscreen and tyres and waiver protection which entitled me to not have to pay an excess. However when I got to europcar in faro I was told that everything I had bought was exempt as I was classed at a young driver at age of 23 and I had to pay an extra €111 on top of already paying €150. Autoeurope states that there are no hidden fees, however I feel this is misleading as I got charged extra when i clearly read the terms of the rental! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALBUFEIRA, PT - Reviewed by RAGNHEIDUR - 16 April 2018

" Very user friendly and accessible website experience. Will use again. "

" Great services and car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRIAN - 19 October 2017

VILAMOURA, PT - Reviewed by LOUISE - 25 September 2017

" Excellent service and value for money "

" Excellent service. Efficient and extremely polite. Great to deal with. Very helpful "

FARO, PT - Reviewed by ROBERT - 23 July 2017

" The representative was very pushy trying to persuade us to upgrade the car basically telling us what we hired wasn't good enough. (Economy class) However the young man we met on returning the car was lovely. "

PORTO, PT - Reviewed by MATTHEW - 04 July 2017

" Tried to give us a mini when we had requested a medium sized car "

MONTEGORDO, PT - Reviewed by THANH-HIEN - 24 June 2017

" We rent our car for 10am and although we were a bit late, the car was not prepared there..we were Driven to a petrol station where the car was cleaned. Normally it should be ready on Time. But the staff was friendly and helpful. There is no free parking place for the car. "

LISBON, PT - Reviewed by GERARD - 16 June 2017

LAGOS, PT - Reviewed by PADRAIC - 12 June 2017

" Process was good as usual. I would be happy and have recommended Auto Europe "

" Car Hire premises and their garage were very nice. Has to wait over one hour to collect car and had to wait 30 minutes to return the car. Had to pay almost ?35 for one week's Assistance. Assistance is a chargeable extra. Assistance is not covered in the event of a normal breakdown. Assistance is covered in the event of an accident. The lady at the desk said we could be liable to ?1,000s and assistance could be hours away. I stated the was a "scam" and all cars in Europe have Assistance as standard to my knowledge (for free) . Our car was only three months old. My confidence on all the insurance was blown at this stage. We had no alternative but to pay up under protest. I as for these rule to be sent in an e-mail, naturally nothing... "

FARO, PT - Reviewed by VINNY - 17 May 2017

" Easy enough to look at various hire car companies and compare. Booking was easy, and all done in a matter of minutes. No problems when we got to the hire company, everything we needed to know was explained, ie. optional additional fees (toll), and the money blocked on the card. All simple enough and not stressful in the least. "

" Fuss free transaction from ordering to picking it up and then dropping it back off again. We picked it up from the airport and dropped it there as well. No hassles, no hidden charges, everything was explained when we picked up the car. Would highly recommend. "

LISBON, PT - Reviewed by BRIAN - 04 October 2016

FARO, PT - Reviewed by STEPHEN - 29 July 2016

" Excellent service run by Europacar. Will definitely use again "

LISBON, PT - Reviewed by STEVEN - 30 June 2016

" Collecting the car was a nightmare. Massive queue, and this after long haul flight, and poorly organised Otherwise everything else went without problem. Thank you "

FARO, PT - Reviewed by MAUREEN - 29 June 2016

" Excellent prices and service "

" agent in Faro was very pushy about upgrading chosen car.... I initially thought he was offering a free upgrade and when I declined the upgrade twice he reluctantly provided the car. His attitude was quite patronising. Once u git the car every other aspect was fine I travel to Portugal a lot and feel that a more inexperienced traveller might have purchased unnecessary upgrades "

ALBUFEIRA, PT - Reviewed by SERGEY - 29 June 2016

" very good, clear, fast and reliable service "

FARO, PT - Reviewed by JOSEPH - 20 June 2016

FARO, PT - Reviewed by ROBERT - 10 June 2016

" All was mostly satisfactory. No mention was made of Keddy in the airport as all was dealt with by Europcar.this was misleading. I foolishly allowed myself to be sold a recovery service which I already had cover for on my annual excess cover. Assurance was given at the desk to the effect that there was a spare wheel in the car but this proved to be flat upon examination when collecting the vehicle. As I did not suffer a puncture this eventually was irrelevant. Notwithstanding the above, all of the Europcar staff were very efficient and welcoming. The car was in excellent condition and performed perfectly for the duration of the hire. Return was very efficient and whilst the lady who inspected the car sai "all is OK ", no return doc was given "

LEIRIA, PT - Reviewed by JOSE - 22 May 2016

" No more FIAT Punto for me! Crap car in turning radius, ride and power... "

" Location needs to improve, parking is hard to find, once inside the Service Agent was great. FIAT Punto car choice is a negative.. "

VILAMOURA, PT - Reviewed by ANN MARIE - 08 May 2016

ALBUFEIRA, PT - Reviewed by GATIS - 22 October 2015

" Easy to navigate website, great offers available. "

" Great service, friendly staff. Car provided to me was clean and just only 3 months old! "

LISBON, PT - Reviewed by TOM - 07 October 2015

" Excellent service & very transparent "

" Very smooth pick up & drop off. Customer service girl at the Europcar desk was most helpful and friendly. "