INTERRENT PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by MADELEINE - 02 August 2019

" I will actively tell people not to use Interrent and to be very careful when using Auto Europe as clearly it is not a guarantee of a quality experience. "

" A very unpleasant start to our holiday where we were pressurised into spending an additional 260 euros on insurance and told that Auto Europe insurance was insufficient. We did not opt for this and were told that our car was likely to have clutch problems and we would have no options for auto recovery etc. I would never book with Interrent again and I am very unhappy that they are allowed be part of Auto Europe. Extremely unprofessional and a very stressful experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

FARO, PT - Reviewed by ANNA - 26 July 2019

" Excellent "

" Good value for money, efficient, easy and excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by BRIAN - 11 July 2019

" all was fine until four days after i dropped my car back interrent are trying to put extra payments on my credit card without explanation- this is the same as last year when i used you- i want this reversed or i will take action against autoeurope and interrent "

" you have not sent me a statement by email as you said you would when i dropped off the car- i see that you are now trying to put extra payments through on my credit card- i want athese stopped. i had the same problem with you last year- i want this sorted ouy "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by PATRICK - 08 July 2019

" Same as above "

" No problem with any aspect of the experience EXCEPT the cost of €250.00 to insure the car for 8 eight days is simply excessive. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 29 June 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by AISLINN - 26 April 2019

" See above "

" I liked the girl on the counter that I dealt with but her male colleague was rude when I complained about the high cost of petrol because I didn't take the insurance. The condition of the car was poor. Check back In was slow because of a new employee being trained. I would not use interrent again. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

FARO, PT - Reviewed by FREDA - 13 April 2019

" we had to wait for return check which was not ideal as it was raining maybe better next time "

" I had to get another car at depot as driver's seat was to far back they replaced it immediately "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by GERARD - 04 February 2019

" I would be wary about Goldcars aggressive attitude and their insurance sales pitch. Gerard Ryan "

" Didn't realise I would end up with Goldcar whose counter staff were rude and sales aggressive. Is it true you don't get roadside assistance with their rentals as standard.?.... Regards Gerard Ryan.I would be wary about Goldcars sales "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 29 January 2019

" as at 3 "

" at pick up staff in office/yard not as courteous as staff when renting previously "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 02 December 2018

" Auto Europe very good "

" Apart from Inter-rent now part of Goldcar no problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WAYNE - 23 November 2018

" I travel abroad very frequently and I used to always use Auto Europe until I had a bad experience with one of the companies you use. I decided to try auto Europe again and now i know why I stopped using you. It seems that you can't control the actual car companies from robbing your customers. It's a pity as I like your website and prices but can't use again after this experience, especially as I suspect nothing will be done about it. "

" I clearly booked the car with Zero excess as you can tell from my booking but yet interrent said that was a mistake from Auto Europe and that I had to pay an extra €20 for zero excess. I disputed it but he just laughed and said it has to be paid or else they would block my card for €300. Very frustrating! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

FARO, PT - Reviewed by PETER - 09 November 2018

" All good except extension required car return. "

" Fine.It would have been nice to extend without returning vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by CIARA - 10 October 2018

" We always use Autorent and have had largely good experiences - particularly as we can see all the options clearly and choose the insurance option that is right for us. However, there is one big issue that we have that I'd love to see Autoeurope take control of to improve the overall transparency of the entire process. It would just be great to be able to see very clearly the deposit amount that will be taken from the credit card. At the moment you need to do quite a bit of digging in the fine print - even with zero excess insurance we had to pay over 300 on our card, something that was buried in the fine print and really not very clear unless you searched for the information. If Autoeurope could have this information front and centre it would remove a lot of frustration - sentiments echoed by friends who also rent cars. "

" Booked a Fiat 500 'or similar' but got an Opel Corsa - a bigger car. Frustrating that this always seems to happen when we rent a car - we never get the car we booked despite the fact that we pay that bit extra in an attempt to get the one we wanted. In this case we really wanted a smaller car. The Car was in pretty poor shape with quite a few dents and scratches and a damaged windscreen. Overall though the experience wasn't terrible - had to wait for about 30 mins for our shuttle and while the staff tried to upsell insurance (despite the fact that we had highest cover and zero excess), it wasn't all that unpleasant. Just unfortunate that you have to be so vigilant, as with most car hire companies, with regards to the fine print, excess, deposits held on credit cards etc. Even with the zero excess cover we had a hold of 300 euro put on our credit card. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FARO, PT - Reviewed by KENNETH - 08 October 2018

" I always use auto Europe and this was my first bad experience so I would go with your company again....Just not with inter rent! "

" The queue to check the car back in at the airport was crazy! Cars were queuing back down the road along side many other car hire agencies....who didn't seem to have the same problem!. There were at least 12 cars waiting to check in and only one person doing the check in which led yo the tail back. As a check back time is given on booking surely you would have enough staff on to deal with the expected numbers expected at any given time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 08 October 2018

" Generally, I find the booking process very good. Similar to my comments above, it is frustrating to wait in line to collect a rental car. With modern technology, I would suggest that most information could be provided on-line beforehand and then take the waiting time to almost zero. This is true for all car rental companies at Faro Airport, and I suspect other holiday destinations. "

" Often, it is frustrating to wait in line to collect a rental car. With modern technology, I would suggest that most information could be provided on-line beforehand and then take the waiting time to almost zero. For drop-off, there wasn't enough parking space for the volume of cars returning. this should be looked at by Interrent to make the return process a bit easier. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KATRINA - 02 October 2018

" Sent an email twice to inter rent about lost property, still waiting to hear back.... "

" Too long waiting for collection of car. Staff at airport no real help for information. Wait to collect car was too long also. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 5

FARO, PT - Reviewed by EDWARD - 26 September 2018

" They could not do enough for us. "

" Top class every thing wen so well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LESLIE - 24 September 2018

" Nice Car No Problems "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSAN - 23 September 2018

" I would recommned your website but interrent needs to get their act together. Very bad service and a bad start to our holiday "

" We waited almost 1 hour in the queue to pick up the car. We waited with a lot of angry people. No proper signage in the airport to locate Interrent and your documentation says pick up in arrivals hall which is not accurate. When we brought back the car the lady who took the car off us never spoke and we had to follow her to see was everything ok. We told her the GPS did not work and she did not react to this and walked away, I was still charged for the GPS even though the car we rented had built in GPS but no one advised us of this. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIMOTHY - 10 September 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 25 August 2018

" The experience from booking to dropping off the vehicle was overall very pleasant. Well done "

" The overall experience was very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by RAYMOND - 18 June 2018

" Im sorry to say but my experience with your company was extremely poor. For a start it was the longest I've ever had to wait at a service desk while hiring a car. I stood for 40mins at the desk. As I waited I counted 5 people that stood there and didn't offer any hep, even as much as, "sir you will be next in line within 10mins." Eventually when I did get served and waited another 20minutes to process everything, I was told that as I booked the car under my name and had paid with my wife's credit card, which I add the booking was accepted, upon presenting my wife credit card in which to deposit 800 euro, I was told was unacceptable, and was refused the car. Eventually I had to pay a further 180 euro on top of what I had already paid, in order to hire the car still under my name but with my wife's card. We had our 4 month old daughter with us, and in total the process took 2 hours to sort out. Easy to say this was not the happiest start to our first family holiday. As started above, the chances of me booking anything through this company again is zero. "

" Im sorry to say but my experience with your company was extremely poor. For a start it was the longest I've ever had to wait at a service desk while hiring a car. I stood for 40mins at the desk. As I waited I counted 5 people that stood there and didn't offer any hep, even as much as, "sir you will be next in line within 10mins." Eventually when I did get served and waited another 20minutes to process everything, I was told that as I booked the car under my name and had paid with my wife's credit card, which I add the booking was accepted, upon presenting my wife credit card in which to deposit 800 euro, I was told was unacceptable, and was refused the car. Eventually I had to pay a further 180 euro on top of what I had already paid, in order to hire the car still under my name but with my wife's card. We had our 4 month old daughter with us, and in total the process took 2 hours to sort out. Easy to say this was not the happiest start to our first family holiday. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 6

LISBON, PT - Reviewed by JAMES - 14 June 2018

" Didnt expect the 'clean the car before return, or pay for cleaning in advance' isue, but E8 for cleaning wasnt a big amount "

" Didnt expect the 'clean the car before return, or pay for cleaning in advance' isue, but E8 for cleaning wasnt a big amount "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by JULITA - 21 July 2017

" Extra charge at the arrival so you end up paying more then advertise. Nothing explain in the email how and where collect the car. Car was dirty when collected. "

" Extra charge at the arrival so you end up paying more then advertise. Nothing explain in the email how and where collect the car. Car was dirty when collected. "

FARO, PT - Reviewed by FERGUS - 04 July 2017

" Why do you have companies like this on your list. "

" Car was dirty, no water in screen wash when hired. When returned they wanted ?15 to clean the car. I have read about this company on the net and it's true. "

FARO, PT - Reviewed by JOHN - 17 June 2017

" Interrent now have a cleaning charge which is not noted on the booking documentation. Normal cleaning should form part of the rental charge. "

" Interrent cleaning charge should form part of the rental charge. "

FARO, PT - Reviewed by MICHAEL - 12 May 2017

FARO, PT - Reviewed by WILLIAM - 08 May 2017

LISBON, PT - Reviewed by TIMOTHY - 23 April 2017

FARO, PT - Reviewed by PAUL - 19 April 2017

" Very pushy about extra insurance "

FARO, PT - Reviewed by NOEL - 11 April 2017

" I've used AutoEurope before and your service has been second to none, no problem with the booking. I will use Auto Europe again and will recommend them. "

" My experience with InterRent is like nothing I've come across before when renting a car. There was a wait at the airport for the mini bus to bring you to the pick up area. The wait then to pick up the car was over hour and 15 mins. The staff then took up to 15 mins to process your car, they had nothing ready. Then they car we had booked they didn't have (so they had to give us an upgrade). I will never recommend Inter Rent, we spoke with someone else and they had a 3 hour wait to collect their car. Their excuse was they were not expecting so many people together. "

LISBON, PT - Reviewed by RUBEN - 02 April 2017

" Transfer and checkin/out were fast. The staff was friendly. When check-in the garage was dark and the car was wet so it was impossible to see many small scratches on the body. This could be a problem when returning the car. The car is old, with a big mileage (more than 50 thousand km), large fuel consumption for a small engine (7 l/100 km), there was no USB and bluetouth (only CD), a strange noise from the car's bottom and the reverse lamp was broken. But what could you expect for 15 euros for 6 days? Quality was consistent with the price. "

FARO, PT - Reviewed by DEREK - 18 March 2017

" Long queue on the day. But that could be seen as a good thing. Popular and good value "

FARO, PT - Reviewed by CAROLINE - 01 March 2017

FARO, PT - Reviewed by KARL - 30 November 2016

" I want a full refund to my card as I did not take the car, after I had paid for the extra insurance for super cover on the autoEurope website interrent wanted an extra ?211 for their insurance and a ?300 deposit, I am so angry with both companies as I have rented a car in Portugal for 10 years and have never experienced such a scam. "

" An absolute scam of a company, I am going to take legal action if I am not reimbursed. "

FARO, PT - Reviewed by JOHN - 23 November 2016

" If there are charges for collecting the hire car OFF SITE they should be shown in the original quote before one is committed to the hire agreement. (Bus transport costs). "

FARO, PT - Reviewed by DEREK - 21 November 2016

" Good. Staff professional and courteous. The 10 euro charge for the courtesy bus seems excessive "

" Have used interrent for the last few years but will have to re think as the additional 10 euro each way for the courtesy bus means you are no longer as competitive as you once were "

LISBON, PT - Reviewed by TM - 21 October 2016

FARO, PT - Reviewed by RAIMUNDAS - 09 October 2016

" There was hidden charge for transfer from airport, 10 euros a person. "

FARO, PT - Reviewed by COLIN - 22 September 2016

" Good "

" Car I got was keyed do looked a bit shabby. There was a long delay in collection from airport and we had young kids. Drop off was very good. "

FARO, PT - Reviewed by JOHN - 22 September 2016

" As usual the booking process was very efficient,however we were presented with a payment of ?10.00 for the shuttle on this trip that was not the case before and was not highlighted in the booking process. It was however printed on the voucher. This was a surprise and was a little disappointing. "

" We were presented with a car that has a lot of minor damage including a large cut in the rear bumper and missing hub cap that was not noted on the form. The agent at the desk said it had been checked, however we spent approx. 10 min with another agent in the yard at midnight marking up the form in poor light. The yard agent joked that it would be easier to mark up the panels that had no damage. He apologised and said that a new employee had done the initial check. Had we not been so vigilant we would have had serious problems on the cars return. It was late at night, poor light, tired customers, - was this a genuine error or a case of entrapment? We are normally very pleased with Interrent, however this incident has rocked our confidence! "

FARO, PT - Reviewed by LEONEL - 14 September 2016

LISBON, PT - Reviewed by SINEAD - 10 September 2016

" Staff very nice but under pressure as understaffed. When booking wasn't specified that interrent wasn't at the airport. Sneaky charge for fuel . Address on contract with interrent was not drop off location and caused great difficulty for us to drop car off, phone numbers provided not being answered "

" See above "

LISBON, PT - Reviewed by TIMOTHY - 07 September 2016

FARO, PT - Reviewed by EDWARD - 02 September 2016

" Very efficient and reliable service. "

" very high quality of service and really good value. "

FARO, PT - Reviewed by JOHN - 26 June 2016

" Great and friendly service, keep it up "

" The staff at Faro are very helpful and efficient. "

FARO, PT - Reviewed by EDWARD - 22 June 2016

" always easy to deal with. "

" A little hard to find the pick up with the construction. Third time renting from Interrent and all three times they substituted the car for what I consider a lesser vehicle despite lots of vehicles in the back parking lot that matched my request. "

LISBON, PT - Reviewed by TIMOTHY - 14 June 2016

" VERY GOOD "

" VERY GOOD "

FARO, PT - Reviewed by BARRY - 14 June 2016

" I was told if I didnt pay for their 'toll zapper' I could not go on any toll road,I couldnt pay at the PostOffice & I would be prosecuted by Portugese Authorities even if I went by mistake! Suely this isn't standard practice or correct? "

LISBON, PT - Reviewed by RAFAEL - 09 May 2016

" Staff was friendly, but unfortunately I came across a situation where there was no cars available (second time this happens) instead of a fast and smooth experience for returning customer, so I ended up spending more than 1 hour waiting to leave in a rental car. Additionally, I believe that rental companies aiming to achieve competitive advantage can do a better job collecting and managing customer’s information for returning customers including driving licence and credit card details (always provided in advance for online booking). It shouldn't never take more than 30 minutes to leave with the rental car, but after multiple unpleasant experiences with Inter rent at LIS airport, I will give their competitors a chance. Thank you. "

FARO, PT - Reviewed by JOHNJOSEPH - 06 May 2016

FARO, PT - Reviewed by ANTHONY - 29 April 2016

FARO, PT - Reviewed by JAMES - 28 April 2016

" they had interrent stickers on the car which identified the car as a rental and in my opinion increased the risk of the car being broken into. Other than that the car was excellent. "

FARO, PT - Reviewed by TIMOTHY - 18 April 2016

" Transfer to office was fast and easy, while the office staff offered all kinds of extras and upgrades etc they were not overly pushy. The car was in very good condition and clean. Returning the car was no problem, again quick and efficient. Within a short time we got an email confirming the only extra charge was the €30 cross border fee we had agreed to. I will us Interrent in Faro again. "

FARO, PT - Reviewed by PEDRO - 15 April 2016

" Easy to use and cheap "

" All good with Interrent 5 stars "

FARO, PT - Reviewed by FREDA - 21 February 2016

" when I collected the car they asked me about extra insurance I said I has already paid it they said no so I paid the extra where dis the extra 50 EUROS GO "

" AS ABOVE "

FARO, PT - Reviewed by JOHN - 05 January 2016

LISBON, PT - Reviewed by PEDRO - 23 December 2015

FARO, PT - Reviewed by JOHN - 04 December 2015

FARO, PT - Reviewed by DEREK - 22 November 2015

" Third year running using autoeurope. Excellent service each time. No complaints "

" Great friendly no hassle service. Excellent "

FARO, PT - Reviewed by ANTHONY - 12 November 2015

LISBON, PT - Reviewed by TIMOTHY - 27 October 2015

FARO, PT - Reviewed by SEBASTIAN - 16 September 2015

" Auto Europe suggested a "super cover" insurance protection. I called your customer service to ask if that is covering the local rent agency insurance.The customer agent confirmed it does and we will not have to add any extra fee for insurance to the local rent car cpny. When we arrived, the local rent car cpny confirmed it was not covering if any accident so we had to buy a 2nd insurance from the vendor! Result, I will pursue in Court "Autorent"for selling insurance coverage that are not necessary as we re not insured to the local rent car cpny. "

FARO, PT - Reviewed by DENIS - 15 September 2015

" Their depot is off site (no problem). After returning the car we were taken by bus to the airport. Instead of being dropped off at the departures drop off, we were brought to a car park considerably removed from the terminal. It would take minimal time to drop us at the terminal instead but the driver refused. Poor show! "

FARO, PT - Reviewed by YURI ABRAAO - 09 September 2015

FARO, PT - Reviewed by PATRICK - 02 September 2015

" The male employee went straight to the driver's door when we returned the car. He put the key in the door and turned it around. Immediately he said that somebody had tried to steal the car and that we would have to pay €130 from the hold on our credit card of €950 as we did not take out additional insurance. We have checked and now see that lots of other customers have had the same type of scam done on them in Faro by Interrent. Auto Europe should not use this company again. I am very disappointed on this occasion as we have been using Auto Europe for many years in the USA and were always previously treated very well "

" The male employee went straight to the driver's door when we returned the car. He put the key in the door and turned it around. Immediately he said that somebody had tried to steal the car and that we would have to pay €130 from the hold on our credit card of €950 as we did not take out additional insurance. I spoke to the female supervisor and she refused to close our contract unless we paid €130 for the door lock. I pointed out that the employee had not put the key in the door when he gave us the car. She was really rude to my wife and informed us that she is the boss of Interrent and that her boss is in France. This is the worst and most upsetting experience we ever had in renting a car.The car was not damaged while we had it. "

FARO, PT - Reviewed by TERESA ANNA - 15 August 2015

" Insufficient customer service, queries ignored. Very unsatisfying. Will never use Interrent again! "

FARO, PT - Reviewed by LEONARD - 19 June 2015

" The attitude of the girl I met when returning the car was hostile and unfriendly regarding inspecting the car ,she was accusing and unapproachable eventhough it was determined that there was nothing out of place "

FARO, PT - Reviewed by JOHN - 27 January 2015

" Can you provide a no-smoking option. Normally we are very pleased with the service however this time we were given a car that stank of smoke and dispite driving with the windows open/fan on full for the five days it remained as stong as ever and got into our cloths/up our noses. In the US there is a large penalty from the rental company for smoking in a hired car. "

" Great service, however the smokey car this time was disappointing. Ensure all cars are free from smoke smells prior to being rented. "

FARO, PT - Reviewed by JOHN - 27 January 2015

" Can you provide a no-smoking option. Normally we are very pleased with the service however this time we were given a car that stank of smoke and dispite driving with the windows open/fan on full for the five days it remained as stong as ever and got into our cloths/up our noses. In the US there is a large penalty from the rental company for smoking in a hired car. "

" Great service, however the smokey car this time was disappointing. Ensure all cars are free from smoke smells prior to being rented. "

FARO, PT - Reviewed by CAITRIONA - 22 October 2014

" I have used Auto Europe on many occasions over the past few years and have always been happy with their service. Your agent (Flynn) with whom I spoke was particularly helpful in offering me a more attractive rental package. "

" Some of your competitors offer a fully inclusive excess package at no extra cost. This removes anxiety regarding any damage to the car however small which may occur while being driven. "

FARO, PT - Reviewed by ZORAN - 16 October 2014

" excellent service provided.very professional. "

" For car return it would be much easier to have GPS coordinates of INTERRENT.But even without that is not so difficult. "

FARO, PT - Reviewed by MARGARET - 19 March 2014

" excellent service, and great prices. "

" Interrent were very helpful, and efficient. A pleasure to deal with. I had one issue with them, They required me to return the car with an empty fuel tank and they charged 79euro to fill it. The tank of a 107 Peugot could not hold 79euros of the highest grade of petrol!!! . It is a small car. "

LISBON, PT - Reviewed by JOHN - 04 August 2013

" our dealing with auto Europe was ,as usual, efficient and trouble free. our one concern was with the full insurance which we took out with auto Europe. Interrent informed us that the insurance was not with Interrent directly and that we would have to cover damages directly to Interrent to a limit of € 1200 approx. and we would then have to claim back from Auto Europe. we were of the opinion that our cover was complete and it made us a bit wary of having to cover any small dents or marks which always occur on holidays. fortunately we did not have any ,and no costs were incurred. this was our only concern "

" no problems with Interrent. service was fast and friendly and staff were informative and clear as to our needs. full insurance dilemma was a bit of a blow but would not deter us from using Interrent again "

FARO, PT - Reviewed by JOHN - 31 May 2013

" Easy booking process, however the crazy hire full return empty fuel policy needs to be more transparent and flexible. There should be a choice option up front for those who wish to go traditional hire full return full. "

" Very friendly and efficient agent. same comment on the fuel policy, it's not customer friendly and can lead to frustration at the counter if care is not taken at the booking stage. "

FARO, PT - Reviewed by TOIMAS - 30 December 2012

" Have used auto europe several times and generally happy with service, although voucher link didn't work when sent on e-mail first time and I had to request it by e-mail "

" Highly dissatisfied. Excellent service when picking up the car, so only allowed about 2 hours 15 minutes to drop car back before return flight. What a mistake, service was terrible on return. Queue of about 7 returnees in front of me and 'manager' only one handling returns taking 10 minutes or more with each. Almost missed my flight and I'm pretty sure several german couples in front of us did miss their flights as a result of the terribly slow and incompetent service from inter-rent. Will cancel my rental if ever offered this company again "

FARO, PT - Reviewed by NIKOLAY - 26 October 2012

" Very good price, good cars! "

" I would put 5 if there are not that stupid thing about the motorway toll fee, If you make it to be more easy to pay it would be perfect. "

FARO, PT - Reviewed by ANNE - 10 September 2012

" Waited an hour before I got car. Only used quarter of a tank of petrol but had to pay for full tank. There is no way you would use a full tank of petrol in 6 days. Would nt go with them again. "

FARO, PT - Reviewed by STEPHEN - 04 July 2012

" Booking process was fine. It was the face to face experience that I have a problem with, see below. "

" I was not met with a hand-held sign-I had to look very hard to find rep.Interrent are not in the airport complex, so it takes a long time to actually take possession of the car, by the time you get a shuttle and fill in all the paperwork.The fact that you are penalised for dropping off the car early is ridiculous.The office was open, but because we were there before the time on the booking, we were going to be charged 25 euro.It is also very unfair that you have to return the car empty and don't get credit for unused fuel. One person to deal with all the drop offs wasn't satisfactory,particularly when people are rushing for flights.Shuttle bus was only 8-seater, which meant I had to leave my family behind while I went to check in. "