HERTZ UNITED STATES Car Rental Reviews

ORLANDO, US - Reviewed by STEPHEN - 16 September 2025

" If my issue is resolved I would use your again, but I don't think I will even get a response "

" When I got to the counter to get my car I was asked for my credit card. This I provided and was told it was rejected, itried a few times with no success. I was told by counter staff that they would ot accept any other form of security payment and would not give me a car. I contacted my credit card provider who informed me that there had been no attempts on my card. I returned to the counter and informed them and was still refused. I contacted auto Europe and was in the process of trying g to book another car with my son in laws credit card when a supervisor arrived on scene, he called me over and talked the counter agent I to manually inserting the card, which worked. I was two hours trying g to get my car. When I tried to co plain there is no outlet to do so. Therefore I eould be grateful if you could please raise this issue on my behalf..but never again will I use hertz "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by IOANNIS - 08 September 2025

" Are you guys joking? I have contacted you about this booking, Hertz was unable to get any of my 3 cards working. All 3 banks never received the requests for the charges, and I had to abandon the booking. On top of all that, you said the amount is NOT refundable. Ridiculous. "

" Are you guys joking? I have contacted you about this booking, Hertz was unable to get any of my 3 cards working. All 3 banks never received the requests for the charges, and I had to abandon the booking. On top of all that, you said the amount is NOT refundable. Ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by MICHAEL - 16 August 2025

" I rented 4 cars over the course of the summer and all of them went well! "

" All went well! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by ADRIAN - 11 August 2025

" I'd be very slow to hire a car from Hertz in the future. "

" Girl at the counter extremely unhelpful. Car was filthy inside, looked like someone had spilled coffee or something sticky. Smelled awful. Engine warning light on. Had to return the car and have it swapped out. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by MICHAEL - 08 August 2025

" Would be nice to have a train to cars but once at the Hertz desk everything was great! "

" The process in Seattle was especially smooth and quick. Nice staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by PATRICK - 19 July 2025

" I don't have a problem with Auto Europe but I do with Hertz. "

" The worst in my life "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 10 July 2025

" Hertz didn't switch off their transponder so I was unable to add my own which left enormous charges for tolls. Be very wary of this practice. "

" I had an issue with the transponder that was not resolved after 4 hrs on a phone talking to 6 different agents and no one could help. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by COLM - 03 July 2025

" As I didn't have the physical credit card used in the booking when I arrived to collect the car at Orlando airport, the rental was refused despite having the same card and other cards on Apple Pay and I had no option other than take an Uber from the airport. No support was offered at the rental desk. My wife took out a new booking with Hertz the following day with her credit card and was promised a refund on my failed rental within 7 -10 days but despite numerous calls, a refund has not been received . Lots of hours have been spent on the phone to Hertz in the US but they have not proven successful with the refund. Even when returning the car and raising the refund issue, the Hertz office at the airport had no interest and told me to contact customer support. My calls to Auto Europe were also unhelpful with the possibility of a refund or partial refund were out of the question. Very unhappy having to pay twice for a car rental and now with a phone bill four times my normal costs. Will never use Auto Europe or Hertz again. Dreadful Experience. "

" As I didn't have a physical credit card when I arrived to collect the car at Orlando airport, the rental was refused despite having the same card and other cards on Apple Pay and I had no option other than take an Uber from the airport. My wife took out a new booking with Hertz the following day with her credit card and was promised a refund on my failed rental within 7 -10 days but despite numerous calls a refund has not been received . Lots of hours have been spent on the phone to Hertz in the US but they have not proven successful with the refund. My calls to Auto Europe were also unhelpful with the possibility of a refund or partial refund were out of the question. Very unhappy having to pay twice for a car rental and with a phone bill four times my normal costs. Will never use Auto Europe or Hertz again. Dreadful Experience. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ABHINAV - 18 June 2025

" The return time of drop off was recorded wrong and I was charged extra. When tried to call customer care to get it fixed, i was placed on hold for 30 mins before i could even talk to an agent "

" The return time of drop off was recorded wrong and I was charged extra. When tried to call customer care to get it fixed, i was placed on hold for 30 mins before i could even talk to an agent "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by JUDITH - 13 May 2025

" Car was clean but constant warning lights were concerning. "

" There was an indicator light warning about entry system which we pointed out at checkout. It was disregarded as unimportant but it gave us a level of concern. Then oil and service indicator lights came on during rental which increased our concern. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOSTON, US - Reviewed by BRENDAN - 08 May 2025

" Efficient and very satisfactory experience with good value for money "

" Pickup and drop off were very easy. Positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by CONCEPTA - 29 April 2025

" Not at all happy "

" I booked my car online and paid upfront., when I went to pick up the car the girl on the desk was not very helpful and I ended up having to pay nearly the same amount again . I enquired as to why but did not get a satisfactory response. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by PAUL - 28 April 2025

" Got good prompt backup support from Auto Europe regarding query about Hertz late return fee and when having difficulty contacting Hertz about vehicle fuel type "

" Hertz charged me a penalty fee of $32.94 for returning car 49 minutes late "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

WASHINGTON DC, US - Reviewed by AIDAN - 26 April 2025

" The whole process was so easy. I appreciated the clear communication in regards to what was included in the price, particularly the one way rental charge and the extra insurance. "

" I usually don't go with Hertz - this time round it was fine an straight forward, though we still haven't received the bill for the toll charges for motorway. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HARTFORD, US - Reviewed by JOHN - 09 April 2025

" Not very happy not to receive what we booked "

" The first car we got the drivers seat could not be moved into position so back in again to get a second car which was not in great condition "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MIAMI, US - Reviewed by ANDREI - 31 March 2025

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRENDAN - 13 February 2025

" I had no issue with the booking procedure with Autoeurope and everything went smoothly but I cannot say the same for Hertz. "

" On my original voucher, I had taken the Full to Full fuel option with Autoeurope. On arrival at the Hertz desk in Orlando, I was informed that what was included in my rental agreement was that I had taken the pre-paid full tank option which was included in my agreement and they advised me to bring the car back empty. In other words, I didn't have to replace the fuel that was used. They also tried to sell me additional cover for wheels, glass, tyres, roof and undercarriage insurance, which was included in my agreement with Autoeurope. Very underhanded in my opinion to extract further costs. After returning the car, I noticed there was an added charge to my final receipt of $63 for a full tank of gas. So, instead of owing nothing at the end of my rental, $63 was taken from my credit card. I was not happy, to say the least! I felt I had been ripped off. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by CORMAC - 02 January 2025

" The booking process with AutoEurope was excellent and I have recommended AutoEurope. "

" The pick up process is very slow, considering all documentation was provided prior to pick up. They really need to make this process more efficient. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by NICHOLAS - 20 November 2024

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PAUL - 16 October 2024

" Terrible experience with Hertz "

" Pick up was a joke, went to counter to be told we were to go downstairs to Hertz Awards and 'choose car' - I had specifically chosen car when booking (standard size SUV). Went downstairs to where the cars were supposedly - long queue and no cars available, We queued for an hour, we were asked would we taken sedan as no SUVs. Couple in front said they'd take sedan - it appeared and they were given keys - only problem it had a flat tyre! We eventuality took an SUV but it was a small SUV with a small boot so we had to sit with a suitcase in the back between us and rucksacks on floor so no leg room (for a 3 hr drive). It was 1 hour 40 before we left the car rental. I've never seen anything like it, what's the point in booking at all if there are no cars. We had used Hertz the previous year in Baltimore and it was great but after this will not use them again. There was no explanation or apology offered. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LOS ANGELES, US - Reviewed by DAVID - 03 October 2024

" Overall experience with Auto Europe. Experience with Hertz chaotic. "

" Long queue at check in desk. Was just sent out into carpark (after counter staff got the extra insurance) and was told staff outside would look after us.....No staff outside to help....just pick out any car....chaotic arrangement. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ANTHONY - 29 September 2024

" Bit of a trek with overseas suitcases from airport but amazing new facility "

" A bit of a wait initially but very efficient once served "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by COLM - 24 September 2024

" See above "

" Drop off signage could be improved. Staff in drop off were very helpful. I presumed GPS would be standard or at least available for hire. This should be clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DENVER, US - Reviewed by JUSTIN - 16 September 2024

" all good, happy to recommend and will use again "

" excellent set up in Denver airport, choice of cars offered very pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 10 September 2024

" It was quite difficult to access the vehicles booked or to change to another vehicle if required. I tried to upgrade my vehicle half way through the booking and I was told that I would be charged additional costs, not only for the remainder of the booking, but from the start date of the booking, even though I did not have that vehicle from the start. This glitch could be looked at to ensure better customer support and service "

" Queue upon pick-up was very slow to move. If there are many expected/ scheduled pick-ups, an extra assistant on the desk would be helpful "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW ORLEANS, US - Reviewed by EDWARD PAUL - 09 August 2024

" Excellent "

" Excellent overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by EDWARD PAUL - 30 July 2024

" Alll good with everything! "

" Good... only issue was key fob running out of battery "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by VALERIE - 12 July 2024

" Is very clear on what's covered. Easy to understand. "

" The car wasn't available at the time arranged to collect it. Had to wait an hour. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by RACHAEL - 13 April 2024

" I love using Auto Europe as a car booking agency - but will NEVER use HERTZ again. "

" As a frequent traveler I normally don't feel uncomfortable travelling alone in the UK or USA - but this experience with my hire car at Hertz left me feeling insecure and taken advantage of. At the pick up desk in Boston Airport I was told by the agent that my electric car would available upstairs - and when I said I had not booked an electric vehicle the agent then said there were not many cars left in the economy section and so there were only electric cars left - or "99% electric so no choice". He explained I could get an upgrade to a larger vehicle and class, and that he could discount the daily rate but I was unhappy at the extra costs and said but that was not what I had budgeted for or booked, and the agent said I had booked a class of vehicle but not whether it was electric or gas powered. I disagreed, but was left with the feeling that I had been targeted as a lone female traveller in a foreign country who would not want the uncertainty of driving an electric vehicle and dealing with unfamiliar charging station locations and procedures. I was left feeling that I had no option other than to take the upgrade and substantial increase payment to get a vehicle close to what I had ordered. In hindsight I should have challenged the agent by sticking with the economy class I had booked and going ahead upstairs into the car garage to see if it was indeed true that there were no gas cars left - but I had waited in line for the ONE and ONLY Hertz agent at the desks and did not want to add any more delay time to my journey. So I very reluctantly paid the extra $20 per day rate (an extra $244 total) and proceeded to pick up a car. I was left with a bad feeling of being taken advantage of by the male agent - and had the distinct impression that this was 'normal practice' and he had used this scenario of '99%only electric vehicles left in the economy range' before to get more money for the bookings. No doubt he gets some sort of additional commission. I love using Auto Europe as a car booking agency - but will NEVER use HERTZ again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by NOEL - 22 March 2024

" Seamless pick up and drop off "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BARRY - 05 January 2024

" see above "

" The collection point was in a hotel and not very clear to locate. Staff were poor and unaware of a lot of things and not that helpful on the Saturday morning. Took me 20 mins to get a staff member at the desk, it was unattended "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by AIDAN - 15 December 2023

" Very pleased "

" pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by ORLA - 09 November 2023

" Horrendous...I specifically looked for a large SUV...it was named as a Chevy Tahoe on the AutoEurope website. I payed for a vehicle like that. I arrived in Washington to be told that I had paid for an L4 class vehicle which was a mid-sized suv which was not at all suitable for my needs. I showed them my voucher where it stated a Chevy Tahoe...the Hertz lady showed me her screen where it stated L4 class. I tried ringing AutoEurope for assistance, got no response as it was middle of night in Europe. We rang a hertz customer care - they also said the rental was for an L4 class. I therefore had to pay to upgrade the vehicle to the class I had been led to believe I had booked. The following morning I emailed auto Europe, they said they'd look into it and then in subsequent emails I was told they couldn't because hertz had L4 class on their system. I am so annoyed and frustrated not to mention cross as I feel I was duped by AutoEurope and they perpetrated fraud by selling me a vehicle that wasn't the vehicle I got!! "

" Hertz were fantastic. My issues revolved around AutoEurope and their lack of assistance to me regarding and issue around my rental agreement. I was in touch with them several times during the rental period and I kept getting the run around from them...I am out over €200 and there has been no viable engagement from them. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by ROSS - 03 October 2023

" Great deal once again on hire car. "

" Extremely long queues when picking up the hire car. Car worked flawlessly. Simple, easy drop off. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PHILADELPHIA, US - Reviewed by JOHN - 20 September 2023

" The Auto Europe experience was uneventful which was good "

" Long queue at the counter due to many customers and few counter staff. They need more counter staff at high traffic times. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by DAMIAN - 06 August 2023

" Terrible initial experience with hertz. No issue with auto europe but you need to have more influence in the companies u represent. Staff with hertz unhelpful, and at times rude. They are providing the service we shouldnt have to go searching for a vehicle in an unairconditioned car park. "

" Checked in at counter and was told to go to a specific lot of cars. Arrived at collections car park to find NO cars. Went to collection desk and was advised to check if cars were open and take what ever was open. Nothing was open. Bear in mind its 40 degrees c in carpark. Then told would be at least 30 mins before a car could be brought up. Staff on collections desk were not helpful in any way. We had at that stage been awake for over 26 hours. Cars were available but locked and were premium cars. We were not offered any of these or given an upgrade. Eventually after an hour a car was brought up and had to argue with attendant that we were first as there was others waiting. Hertz las vegas airport unprofessional and unhelpfull and would nevet hire from them again. Please pass on my dissappointment to hertz. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by NOEL - 29 July 2023

" Auto Europe have always been good for me in over 15 years of car hire "

" My pick up was in Stanford Air. Got given a 3yr old Kia Sorrento with between 59-60K miles. Drew the age and mileage to the Hertz agent who told that's all she had. But she would be happily upgrade me to an Ford Expedition for for the 'bargain' 450+ dollars I declined. Given inaccurate directions to the cars location When I saw the car I was shocked- it was to my eyes a banger- I videoed the car from record purposes. The smell inside the car was bad. I drove off and could instantly tell that the cars shocks we shot. My daughter in the back was getting shaken up. When I applied the brakes the grinding was very bad and it really scared me. This car was unroadworthy and if I had been stopped by a policeman-I would have been open to being prosecuted for driving a dangerously defective vehicle . I drove very carefully to MCO and returned the car. I was given a Chevy Transverse a car that I had previously driven. It was a car in much better shape and condition but again it could have been newer and fresher. But having started at such a low point in Stanford, I decided against wasting anymore of my vacation on dealing with Hertz "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOSTON, US - Reviewed by JAMES - 27 July 2023

" Different city drop off fee is a drag but it is well flagged when booking "

" Different city drop off fee is a drag but it is well flagged when booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MYLES - 14 July 2023

" Very positive experience. "

" Very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by GUY - 22 June 2023

" Good but despite having a comprehensive insurance policy already, including a zero excess damage waiver and third party, the staff very aggressively sold the addition of road side assistance and personal cover, which we caved to under the pressure and in a rush to just get the car. For a weeks hire it was an extra $144. "

" Good but despite having a comprehensive insurance policy already, including a zero excess damage waiver and third party, the staff very aggressively sold the addition of road side assistance and personal cover, which we caved to under the pressure and in a rush to just get the car. For a weeks hire it was an extra $144. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by RICHARD - 14 June 2023

" Disappointed with Hertz service at the airport and the additional charges "

" Pick up at Orlando International terminal was awful, only 1 person working so there was a huge queue which took well over an hour. I was also forced to pay Hertz upfront an additional $190 for tolls as apparently there is no other way for me to personally electronically pay for tolls in Florida without a penalty, it must be done by the rental company at a hugh cost of $190 for my rental which I find suspicious but had no choice "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NASHVILLE, US - Reviewed by BRADEN - 05 June 2023

" A breeze on Auto Europe "

" We had to join an incredibly long queue at Nashville Airport which had 3 people serving 3 different companies under the one umbrella. Then the car had crisps (potato chips) under the seats that weren't cleaned up. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by GYTIS - 13 April 2023

" Excellent. "

" Flawless. No surprises. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by GYTIS - 22 February 2023

" Flawless and super convenient experience. Easy cancelation when plans change makes your planning way easier. "

" I'e got a bit smaller vehicle compared to the one advertised. Apart from that everything went smooth. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SAN FRANCISCO, US - Reviewed by PAUL - 21 February 2023

" Great value. Hertz did try to upsell me on the insurance,but I declined ed as I had purchased full insurance from Autoeurope "

" Went very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOUISVILLE, US - Reviewed by TARA - 06 January 2022

" The vehicle was a couple of years old and had stains on the back seat. Otherwise is was clean and suited our needs. I do feel the cost of hiring cars has increased in the last year ridiculously "

" The check in process was a bit lengthy with only one person helping customers initially before someone else finally came from the back office. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FORT LAUDERDALE, US - Reviewed by PETER - 18 December 2021

" Nil "

" Nil "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOSTON, US - Reviewed by JOHN - 24 November 2021

" Good value. Efficient. "

" Efficient. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by PETER - 25 March 2020

" Hertz are excellent "

" Hertz were excellent bro deal with , I had to cut short my rental because of coronavirus , Hertz provided me with the paper work , but unfortunately Auto Europe denied me a rebate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PHILIPPE - 11 January 2020

" No problems = no comments "

" Not enough cars to choose ( 3 ) ! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by KAREN - 02 January 2020

" Not great "

" We hired a car from 18-30 Dec 2019 at Orlando Airport . There were a few dents and bumps visible reported these at the time, we didn't mind this too much as we only wanted something to get from Ato B and weren't too bothered about the appearance. However when we hi 70 miles per hour the whole steering wheel shook badly and wasn't a pleasant experience at all. We reported this on our return to Hertz and the guy said I would receive an email with some sort of discount, I have received nothing so far . "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by BRENDAN - 25 October 2019

" Excellent company "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WEST PALM BEACH, US - Reviewed by MICHAEL - 20 October 2019

" Great job "

" All went very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DANIEL - 10 October 2019

" I have been charged twice and I'm in the process of recovering my money. "

" Everything went as planned "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by MICHAEL - 06 September 2019

" Overall, very good experience, with the sin :/ let exception of the issue I referred to with Hertz attempting to sell me additional insurance. "

" Very happy, with the exception of the attempt by counter staff to sell me additional insurance. I purchased the best available package at the outset through Auto Europe in order to avoid this type of decision but nonetheless I was left feeling I was KIngman unnecessary risk by not purchasing this add-on. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by MICHAEL - 02 September 2019

" Overall, a good vehicle. Apart from the issue mentioned above, the collection was satisfactory. The return was very pleasant. "

" Everything went as planned with the collection of the vehicle, with the exception of the very strong effort made by the representative to sell me additional breakdown insurance. I declined.. I had booked and paid for the highest level of package but the sales pitch created a doubt in my mind as to whether I should have taken up the offer or not and this doubt lingered throughout the period of the hire. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HARTFORD, US - Reviewed by DAMIEN - 22 July 2019

" Fast easy booking system. Clear instructions. Seamless pickup from Hertz "

" I chose Auto Europe as I got a better rate for hertz rather than going direct even though I am a Hertz member "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by ASSAF - 24 June 2019

" Auto Europe is the best, but don't use hertz "

" Hi, I waited almost 2 hours from the moment I reach the Hertz counter, there was only one employee that handled check in, and than he gave us the wrong parking number so we had to wait another 20 min. Also at the exit, there was only one employee to open the gate and there was a huje line, waited around 20 min more. Terrible customer support. The car was on very good condition all the rest was terrible. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SAN FRANCISCO, US - Reviewed by RICHARD - 16 August 2018

" Good with auto Europe but the mason street office of Hertz needs more staff and better opening hours to allow later drop-off "

" When picking up the car the q was big and took over 30 minuets to get seen and when dropping off the car at 8.30pm the office was closed and I had to pay $35 to park it overnight and come back in the morning to drop it back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by JASON - 16 July 2018

" Not happy with what happened at all "

" We had a grand cheerakee jeep booked . Didn't receive this car was given a smaller one and asked to pay to upgrade to what I thought I had already booked "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LEBANON NH, US - Reviewed by BARRY - 10 July 2012

" All staff excellent and very helpful at all stages of our trip. "

NEW YORK, US - Reviewed by DAVID - 02 July 2012

" I rang Hertz pick up point to advise I would be a couple of hours late collecting car. They told me they no longer had my car as it was more than 30 min after the pick up time even though it was prepaid but to 'come down and see what they could do'. When I got there they gave me another similar car. A warning should be given at booking time about giving exact pick up times in central New York. Difficult to do when you are traveling a distance and booking in advance. "