HERTZ PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by MARTIN - 13 July 2025

" On arrival in Lisbon we were told thier is no car available for us and thier was nothing Hertz could do as it was Auto Europe who took the booking and it was our problem to solve. We were offered a lower size car and a take it or leave it. On speaking again to the Manger who was very rude, we got our size veichle for an additional charge of €140. Which was a 7 seat Dacia Jogger, and only hag space for bags once the back 2 seats were let down. "

" On arrival in Lisbon we were told thier is no car available for us and thier was nothing Hertz could do as it was Auto Europe who took the booking and it was our problem to solve. We were offered a lower size car and a take it or leave it. On speaking again to the Manger who was very rude, we got our size veichle for an additional charge of €140. Which was a 7 seat Dacia Jogger, and only hag space for bags once the back 2 seats were let down. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAMES - 14 February 2025

" Good "

" Did not give partner driver free as promised to gold card members "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TONY - 25 November 2024

" Great experience and great car. "

" All went so smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 20 April 2024

" all went smoothly "

" this experience was good My previous experience with hertz in Malaga was not good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALBUFEIRA, PT - Reviewed by JAMES - 29 September 2023

" Very good value otherwise "

" Car had an orange alert sign on screen which when i brought it back was only a service alert that had not been reset "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by BRENDAN - 08 August 2023

" The booking process and communication was very high standard "

" My problem is that I booked an suv and when got to counter there were none. We had 5 individuals with luggage so could not accept other cars been offered like Mercedes so had to take a corollla estate . T this car had broken air conditioner in the backseat. Given the temperatures in Portugal and because my autistic child ( 6 yrs old) required drives to regular it was very uncomfortable for her. The man at the desk did try his best but no other cars were available. I used AutoEurope last year and was delighted with experience but will avoid hertz "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

FARO, PT - Reviewed by MARK - 21 July 2022

" Good.would like if you could get a yearly excess cover policy. "

" Helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by GERALDINE - 03 August 2019

" I would have no hesitation about recommending Hertz to my friends and family. "

" I found Hertz very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TIMOTHY - 31 July 2018

" AN OVERALL GOOD EXPERIENCE. EVERYTHING WAS EXPLAINED, A GOOD DECENT CAR WAS WAITING FOR US & THE RETURN WAS SIMPLE & EFFICIENT. "

" I USUALLY BOOK THROUGH HERTZ OR SIXT DIRECTLY & THEY ALWAYS PROVIDE GOOD SERVICE, ALTHOUGH A LITTLE MORE EXPENSIVE. HOWEVER, THEIR SERVICE IS GOOD AND THE CARS BETTER. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MUIRIS - 14 September 2017

FARO, PT - Reviewed by OONAGH - 14 June 2017

" Drop back very poor note left in car to drop at office on road coming in which we went to do gate open so went in to find office closed. Drove on to airport no one on returns and huge line at desk so we just had to leave key in box without someone checking the car with us and it was only 730 pm most unusual. We had no problems with the car and left it back full I just wish someone was able to tick the box with me There "

LISBON, PT - Reviewed by TREVOR - 21 April 2017

" Auto Europe to display a tick box or sentence (in bold or larger writing) on front of voucher stating "free additional driver" so that car hire agent can see immediately and not have me (the client) to turn over the page and point it out to the car hire agent. I usually highlight this additional driver sentence to attract the agents attention and point it out to them. "

" Very fast and efficient service. Good quality car fleet. Told Hertz I had free additional driver and they took second driver details, but tried to charge additional driver on return of car. Hertz did not inform me that there would be a charge for the use of the toll road fob in the car like other car hire companies do "

FARO, PT - Reviewed by MELISSA - 20 April 2017

" The staff were very pleasant to deal with. However we had to queue for over an hour for our car on arriving in Faro. Very long for a 3year to be waiting around as you can imagine. "

PONTA DELGADA, PT - Reviewed by JEAN FRANCOIS - 20 March 2016

LISBON, PT - Reviewed by JOHN - 07 March 2016

" friendly efficient staff & excellent car "

LISBON, PT - Reviewed by BRIAN - 18 December 2013

" Excellent experience as a first time user. I will certainly book through Auto Europe again. "

" Top class service , very quick and efficient experience on collection and return. "

LISBON, PT - Reviewed by CIARA - 03 July 2012

" This was my first time to use Auto Europe. And going forward they will be the first place I search for car hire before travelling again. "

" I found the staff to be fast, effecient and friendly. Very important when travelling with 3 young children. "