HERTZ NETHERLANDS Car Rental Reviews

EINDHOVEN, NL - Reviewed by RONALD - 05 August 2025

" Auto Europe rules "

" There was no parking card in the car, which is required on many places in the Netherlands. The screen wiper fluid was empty, which is a dangerous defect as the windows could not be cleaned when driving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AMSTERDAM, NL - Reviewed by YURY - 20 May 2024

" I value AUTO EUROPE service for its competitive pricing and the ability to compare options from multiple providers. I've rented from them multiple times without any issues. "

" Great experience with Hertz - check-in was quick, the return process was smooth, and the car was exactly as ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RICHARD - 24 August 2023

" Very good service especially with the insurance provided but prices are a bit high "

" Long queue for collection much longer than all other rental companies in the same location "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

EINDHOVEN, NL - Reviewed by ROMAS - 23 August 2023

" Paid some extra for lager car, but got smaller than expected. "

" Information where to pick up the car from the parking was not clear, ordered ford focus and got Kia Stonic which was smaller than ordered therefore had difficulties to place all the items. The car was clean, enough equipped with small milage. On pick up I was informed that should receive all car details (damages) by email, but haven't got anything. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by JAMES - 21 August 2023

" Very easy and great value "

" Great service and very efficent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YURY - 05 June 2023

" All in all, my experience with was stellar. I would highly recommend it to anyone in need of reliable, affordable, and stress-free car hire. "

" Renting a small car from Hertz in the Netherlands was a superb experience. The online booking process was a breeze, and the in-person staff were friendly and professional, making pick-up and drop-off hassle-free. The compact car was clean, comfortable and fuel-efficient, ideal for both city and countryside exploration. Highly recommend Hertz for its exceptional service and quality vehicles! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DERMOT - 28 April 2023

" The overall experience was positive. "

" Good professional service and courteous staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALLAERT - 16 November 2022

" I'm not so happy about the actual car I received based on what I selected in the autoeurope website. I selected 'van' in the autoeurope website selection. I received a Toyota C-HR which really doesn't qualify as a 'van' and they already said to me it was already an upgrade. Autoeurope needs to review what cars you are reserving given what options are selected. "

" They made a mistake on return by entering the wrong number plate and nearly charged me for different customer's rental. Also they nearly didn't record my return or my rented car. Fortunately I spotted it at the return desk and managed to have them fix this. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LEONARD - 23 July 2022

" I was a bit annoyed that I had been given a smaller class of car than what I booked, I wasn't offered any refund or even an apology. It was lucky I rang up and queried it though because any damage caused to the original car which I was supposed to have received would have been liable to me. "

" Besides been given the incorrect car, (I was emailed pictures and details for an Opel Astra with a registration number also, and was given an entirely different car, I was given an Opel Corsa, and the first they knew about it was when I rang them the next day to query why I had no contract in relation to the car I was actually driving. This was also a class below the car type I actually paid for. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by IVOR - 25 May 2022

" It's good website to cut through all the terms and conditions. It shows you what you're getting in a simple to understand format. Much easier to use than the official car rental websites which seem unnecessarily confusing. "

" I was a little wary of hiring a car, as I've heard so many terrible stories of people getting caught for the cost of repairs, despite the damage being minimal. But I have to say everyone I dealt with in Schiphol Airport were lovely and professional. The whole process of collecting the car and dropping it off couldn't be simpler. I'd be happy to use Hertz in Schiphol Airport again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PIETER - 13 May 2022

" Happy, no problems "

" Overall happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 23 November 2019

" good overall bar the smell from the car "

" Car was dirty inside the car , not clean inside and a smell of smoke from the previous user , had to stop and get whips to clean the steering wheel , my clothes very dirty from the small of the smoke had to drive with the windows open to remove it , very poor "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

AMSTERDAM, NL - Reviewed by SHEILA - 13 December 2018

" Very efficient service. "

" My car hire experience with Hertz was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SIMON - 02 November 2018

" Booking the car was the easiest part. Will recommend auto Europe, but would be wary about hertz "

" Car was not ready. It was dirty inside. Damage on the front that I had to point out to staff. Car was a focus estate when I had book a mondeo. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by SPYRIDON - 27 June 2018

" No complaints except the Hertz issue with their employee. "

" There was a long queue and I had to wait 45 minutes. The Hertz representatives tried to give me a car from a different category than the one I booked. I booked a sedan car and he was trying to pass to me an SUV. My experience with Hertz was bad. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by DAN - 13 December 2016

" I don't agree with the practice when Hertz ( and it happened to me with others as well) when showing them the Autoeurope voucher, they don't offer you more than one car - as they say...it is the only one available...in the category. I am offering you this detail not because I didn't agree with the car they offered, I think that they are not as polite to a third party voucher client as they are with their own clients and I did want you to know. "

EINDHOVEN, NL - Reviewed by EAMONN - 19 November 2016

AMSTERDAM, NL - Reviewed by TIMMY - 11 July 2016

" Hassle free and pleasant experience .I could not be happier.I have recommended Auto Europe already. "

" Hassle free and pleasant experience.Great car.I could not be happier. "

AMSTERDAM, NL - Reviewed by JAN - 12 May 2015

" please always have the extra insurance available as standard "

" dollar car hire were very good "

EINDHOVEN, NL - Reviewed by DAMIEN - 11 June 2013

" it would have been nice if the car had been clean, it was like somebody had just dropped it off. but it was just a minor point "

" every thing went very smooth. "

EINDHOVEN, NL - Reviewed by RICHARD - 08 October 2012

" Nothing to improve, I always use Auto Europe and I find them satisfactory everytime! "

" Very nice staff. "