HERTZ IRELAND Car Rental Reviews

DUBLIN, IE - Reviewed by NOTAR - 20 July 2025

" All things super "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by RICHARD - 12 May 2025

" Easy booking process with excellent value for money. "

" Good service with competent staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by CRAIG - 14 March 2025

" Auto Europe makes the rental experience fast and easy by defining exactly what I want from the list of extras and insurance prior to going to the rental car desk. "

" Excellent experience with check in and drop off of vehicle. Staff was friendly and informative. Would definitely rent from this facility again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CORK, IE - Reviewed by LIANNE - 21 February 2025

" Great people great deal thank you AUTO EUROPE "

" Great people great deal thank you AUTO EUROPE and Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by DAIRIN - 03 September 2024

" See above "

" I was told if I didn't take their insurance they would put a 2,000 Euro hold on my cc. I had already taken insurance through Auto Europe so ended up paying for insurance twice. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUN LAOGHAIRE, IE - Reviewed by RICHARD - 29 July 2024

" A peasant stress free experience where everything went smoothly due to the efficiency of the counter staff "

" Extremely competent and helpful staff. Nice car in excellent condition at a reasonable price for the time of year "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JOHN - 16 June 2024

" The was positive, no surprises, everything was clear and efficient "

" Pick was straight forward and drop off was very efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by NORMAN - 23 April 2024

" Excellent in every way. "

" Top class service. Staff were very efficient and nice to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by MARK - 04 November 2023

" The only issue arose when making the booking for the vehicle. I reserved on-line but when checking again 20 mins later the same vehicle was 40 euro cheaper. This meant cancelling the original booking and booking again. "

" No offer was made to inspect vehicle before signing paperwork. One of my pet hates with car hire companies! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by EARL - 30 September 2022

" awesome experience with Auto Europe "

" two thumbs up! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GREGORY - 04 June 2022

" Auto Europe has the best prices and very easy to deal with "

" Service was excellent. They gave us an upgrade without asking and they were upfront with everything including the gasoline (there price per litre was much lower). Everyone we dealt with was friendly and very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by KARL - 18 March 2022

" Rental was as expected. No surprise charges. Pickup was at the airport counter. Drop-off was at a separate location that required a shuttle bus back. "

" Rental was as expected. Pickup was easy at the airport counter. Drop-off however was at a separate location that required a shuttle bus back, adding time to wait for the bus. It all worked out, but I wish I knew beforehand that the locations were different, so I could have left earlier. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by YANNICK - 18 October 2021

" None "

" Self pre inspection of the vehicle not a great idea leaving a grey area on existing damage. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PAULO - 14 June 2021

" Not good "

" I have to wait more than one hour to get the car in the airport. And why i was descounted with others values more than i have paid? I have paid more than 118 euros per one day only and was descounted with more 30 euros?? Why??? "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by OTAVIO - 26 January 2021

" Auto Europe could create a membership program "

" Hertz it's always excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by TONY - 19 August 2020

" Great value and excellent selection "

" Got a excellent quality car ,great service from staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by KEVIN - 24 February 2020

" Very good experience overall. "

" Good efficient service from staff, frequent shuttles to/from airport, car in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by VIOREL - 06 January 2020

" I use Auto Europe for long time now and they provide best value for money deals. "

" I had a flat tire and I wasn't able to change the tire using the tools provided in the car. The car didn't had the proper tooling to change that tire and the emergency number Hertz provided didn't answer. I give 5 to the condition of the vehicle because not having the changing tire tools appropriate can in some cases(slim) lead to very bad outcome but other than that the car was in a very good shape. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by NIALL - 05 January 2020

" Auto Europe are generally hassle free but need more additional driver packages included "

" Hertz were very efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CORK, IE - Reviewed by PATRICK J - 22 October 2019

" Very good service. "

" Efficient, good quality cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by UMBERTO - 04 September 2019

" I use autoeurope everywhere "

" everything is fine, just I don't like the position of the office in Dublin airport, the shuttle system to go there and to return the car is not good, then the airport area is complicated to drive through and this creates more problem to refil the car and delivery it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DEIRDRE - 23 July 2019

" overall really good "

" Susan at counter was fab "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by HELEN - 02 February 2019

" When I lived in Ireland, Auto Europe was my preferred holiday rental company for European trips, due to competitive rates and especially the excellent additional insurance cover provided, however we usually opted for other Auto Europe partners than Hertz. I rarely opted for renting with Hertz, as they seemed to be consistently more expensive, with more restrictive rental conditions. In this case, we were happy to rent with Hertz through Auto Europe because of the competitive deal offered. Certainly it was a very positive counter experience when picking up the van, the official looking after us was extremely professional and helpful. As mentioned above, we were very happy to be allowed to add a third driver for a couple of days without additional charge. In the end the only negative note was when we returned the van - due to not being informed by the Hertz staff member about the additional charges levied -while the charges are legitimately within the terms and conditions of rental, the 'exit' experience could definitely have been better simply by being reminded or informed that the charges would be levied. In summary - very happy as previously with Auto Europe - and more impressed than previously with Hertz, except for the end-of-rental experience. "

" Counter staff on pick-up - excellent - and very helpful with enquiries re additional drivers - very impressed to be allowed a third driver for a couple of days without charge. This rental was a 9-seater for four weeks so understandably quite expensive, but we were happy with the deal we purchased. However, due to attending a family funeral at the end of our trip we ended up returning the van a couple of hours late - the late charge was extremely expensive. Although I accept the charge was within the terms and conditions, I was disappointed the Hertz official receiving the car didn't mention that this very significant charge was being levied-being informed of it would at least have reduced the shock factor when the credit card bill arrived. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by WAQAR - 07 January 2019

" Excellent experience "

" Excellent Experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by DONALD - 17 December 2018

" As usual, autoeurope.ie provides great variety and pricing. We had one glitch, the display console died while we were away and we took the car to a Hertz rental location at Shannon Airport. The tech there instantly fixed the problem, a loose connection, and we were back on the road in minutes! "

" Hertz is great! Pricing, quality and service are tops! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PARAIC - 12 December 2018

" . "

" While the car was a very nice one and booking it does advise it will be a compatible, it would be nice to either A) be notified precollection that it won't be the model you sign up to being advertised, or B) have an option to tick that you only want that car. This is a couple of times I've tried to get a BMW and been given a different model. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by ANNA - 11 December 2018

" Using the voucher was easy and I really liked the affordable insurance coverage. "

" It took a long time for the shuttle to pick us up from the airport, but other than that it went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ANDREW - 29 November 2018

" Best deals on rentals "

" Great service, staff and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRENDAN - 26 November 2018

" Drop off was very simple "

" Long line but it was because some customers asked loads of questions "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MANUEL - 22 November 2018

" Shady "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CORK, IE - Reviewed by LUC - 13 November 2018

" Your market is quickly commoditizing.... "

" I don't understand why I have to wait for my final invoice such a long time, approaching 3 weeks now "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KNOCK, IE - Reviewed by FRIEDRICH - 10 November 2018

" I did get in contact with auto europe after the above mentioned phone call and must say that I did get reconfirmation that all insurance cover applies. Given previous experience I did believe that everything is in order and appreciated the offer that if any hassle at pick up to let the rental company call auto europe to discuss/clarify the insurance cover. This was offered to the lady when she first did not 'see' the insurance package on her screen at pickup, but was then quickly resolved. So very happy with auto europe services, will use them again and recommend. "

" Only one thing caused confusion when calling pre-pick up to reconfirm the pick up time I was told by the lady (Knock) that the car had no basic insurance cover. Given the fact that my father is 79 years that did put myself and him at unease especially as we did every upgrade (super cover) available to put him at ease. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by DAVID - 07 November 2018

" All went well. Given the different prices for different cars, I would have expected to get the car I reserved. "

" Vehicle was not the one ordered. Vehicle provided did not start, but another was provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by SCOTT - 11 September 2018

" Pretty painless all the way around. "

" The Sportage is a nice vehicle, albeit a little wide for some roads in Ireland. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by WAQAR - 10 September 2018

" very good service, better value for money "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JOSEPHINE - 04 September 2018

" I would recommend Hertz to everyone. "

" Very friendly staff. Was nice dealing with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by ELEANOR - 09 August 2018

" Easy booking process. "

" Easy process, convenient location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by ASHUTOSH - 08 August 2018

" Hi AutoEurope Reservations Team, You have deducted 75.59 EURO for booking voucher number EU14926167 on 6th Aug. But you have not refunded 102.76 EURO of booking voucher number EU14913476. On my recent transactions list - it shows you have refunded 102.76 EURO on 3rd Aug and deducted again 102.76 EURO on 3rd August. Attached screenshot of recent transactions, table and transaction exported excel file and other relevant pdf files. Please process the refund of 102.76 EURO asap. Also, I have attached "old mail" for reference. Masked Card Number Posted Transactions Date Description Debit Amount Credit Amount Balance Transaction Type 5425 **** **** 5218 6/8/2018 autoeurope.de 75.59 Debit 5425 **** **** 5218 3/8/2018 autoeurope.de 102.76 Debit 5425 **** **** 5218 3/8/2018 Transport 85.1 Credit 5425 **** **** 5218 3/8/2018 THE COOP 0.87 Debit 5425 **** **** 5218 3/8/2018 BUS EIREANN 10.64 Debit 5425 **** **** 5218 3/8/2018 AUTO EUROPE 102.76 Credit Below is the "OLD MAIL" sent on 5th Aug: Hi AutoEurope Reservations Team, 1. I have made a car rental booking on 30 July 2018. Booking voucher number EU14913476. I have cancelled this booking on 31st July well before 48 hrs pickup time. Can you please refund the amount asap? Rental Period: 3 Aug 2018 Until 6 Aug 2018 Pickup Location: Shannon Airport. 2. Also, I have made another booking on 1st August 2018. Booking voucher number EU14926167. AutoEurope has charged 102.76 EURO for this booking instead of charging correct bill amount of 75.59 EURO. Rental Period: 2 Aug 2018 Until 5 Aug 2018 Pickup Location: Shannon Airport. Please refund the amount 102.76 EURO of booking number EU14913476. Please charge correct bill amount of 75.59 EURO of booking number EU14926167. I have attached all documents. Thanks, Kind Regards, "

" Hi AutoEurope Reservations Team, You have deducted 75.59 EURO for booking voucher number EU14926167 on 6th Aug. But you have not refunded 102.76 EURO of booking voucher number EU14913476. On my recent transactions list - it shows you have refunded 102.76 EURO on 3rd Aug and deducted again 102.76 EURO on 3rd August. Attached screenshot of recent transactions, table and transaction exported excel file and other relevant pdf files. Please process the refund of 102.76 EURO asap. Also, I have attached "old mail" for reference. Masked Card Number Posted Transactions Date Description Debit Amount Credit Amount Balance Transaction Type 5425 **** **** 5218 6/8/2018 autoeurope.de 75.59 Debit 5425 **** **** 5218 3/8/2018 autoeurope.de 102.76 Debit 5425 **** **** 5218 3/8/2018 Transport 85.1 Credit 5425 **** **** 5218 3/8/2018 THE COOP 0.87 Debit 5425 **** **** 5218 3/8/2018 BUS EIREANN 10.64 Debit 5425 **** **** 5218 3/8/2018 AUTO EUROPE 102.76 Credit Below is the "OLD MAIL" sent on 5th Aug: Hi AutoEurope Reservations Team, 1. I have made a car rental booking on 30 July 2018. Booking voucher number EU14913476. I have cancelled this booking on 31st July well before 48 hrs pickup time. Can you please refund the amount asap? Rental Period: 3 Aug 2018 Until 6 Aug 2018 Pickup Location: Shannon Airport. 2. Also, I have made another booking on 1st August 2018. Booking voucher number EU14926167. AutoEurope has charged 102.76 EURO for this booking instead of charging correct bill amount of 75.59 EURO. Rental Period: 2 Aug 2018 Until 5 Aug 2018 Pickup Location: Shannon Airport. Please refund the amount 102.76 EURO of booking number EU14913476. Please charge correct bill amount of 75.59 EURO of booking number EU14926167. I have attached all documents. Thanks, Kind Regards, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by LIZ - 09 May 2018

" Very nice experience "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by PATRICK - 12 April 2018

" Overall good rates and good service "

" Staff very friendly and a brand new golf so was pleased with that also "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by KEITH - 23 March 2018

CORK, IE - Reviewed by JOHN ANTHONY - 06 March 2018

" Our flight to Cork was cancelled due to weather event so we were unable to use the booking "

DUBLIN, IE - Reviewed by JEFFREY - 21 February 2018

DUBLIN, IE - Reviewed by VALERIE - 07 January 2018

" Good value, easy to navigate website "

" The van I rented had a service light on at rental They looked at it and said no problem.On the 3jan a service message was displayed saying ADBluelow level. We called their emergency road assistance who Told us to stop at a gas station and buy the fluid and We would be reimbursed. We bought the fluid but were not reimbursed. After that fright we had to cut our trip short and return home earlier- we had old people and kids in the van and were now concerned with the van condition. I returned the van on the 4 th instead of the. 5th for the above reasons and asked for a credit they said it?s not with them but that I have to submit a claim to you. This is not fair tome as a client "

DUBLIN, IE - Reviewed by DEBORAH - 18 September 2017

DUBLIN, IE - Reviewed by MARCOS - 17 September 2017

" I was not allowed to cancel my rental one day before of the rental start date and due to that I paid for the full period without even using the car. My understanding was that in such situtions there would be a fee for cancelling it but not refusing to cancel it and charging the full price. Next time I would prefer renting direct from the rental company as the offer better conditions for such unexpected situations. "

CORK, IE - Reviewed by VICTORIA - 30 August 2017

" It's very handy they have an office in Cork city centre unlike many other car rental companies, but it's often very inconvenient that you cannot drop off a car on Sundays, as they are closed, and therefore have to pay for an extra day if you're going away for the weekend. "

DUBLIN, IE - Reviewed by KIERAN - 12 July 2017

SHANNON, IE - Reviewed by KARL - 19 April 2017

" very smooth with no hassles whatsoever collecting or dropping off the car and the car was perfectly presented and very economical for its size. I would recommend they again and will definitely use they myself again. "

DUBLIN, IE - Reviewed by CHRISTOPHER - 17 April 2017

DUBLIN, IE - Reviewed by ALIX - 15 October 2016

DUBLIN, IE - Reviewed by WILLIAM - 16 September 2016

DUBLIN, IE - Reviewed by JIRI - 07 September 2016

CORK, IE - Reviewed by WILLIAM - 05 August 2016

" No complaints "

" Queue a bit slow on arrival, but the vehicle was excellent. "

DUBLIN, IE - Reviewed by HEINZ - 25 June 2016

" Everything went smoot. "

" Good service, keep it up "

DUBLIN, IE - Reviewed by EDUARDO - 25 June 2016

" Overall is was a very good experience. Could improve the search engine to focus on what the cursomer needs, as it is not all about low prices. "

" Pick up service was reasonable. It is a bit boureucratic, as much of the information was or can be managed on-line. They have movements and hurried up to get away without taking the time to "understand" and "set the car" the car for the drive. The dropp off service was excellent, fast and efficient. The car itself was ok but the gear box has probably suffered from other drivers lacking knowlwedge about manual systems. It did not allow me to naturally place the stick in the right position, not even after 5 days driving. "

DUBLIN, IE - Reviewed by BRIDGET - 27 May 2016

" I'm disappointed that upon purchasing insurance with autoeurope, it was not accepted by Hertz who went and blocked my credit card. Very disappointing. "

" I'm disappointed that purchasing insurance with autoeurope was deemed insufficient and felt I was further penalised with my credit card being blocked by Hertz.This technically is paying twice for car insurance. I'm extremely disappointed and don't understand why Hertz have an agreement with autoeurope if they don't accept their car insurance conditions. So what's the point? "

DUBLIN, IE - Reviewed by JAMES - 17 April 2014

" Excellent service...cheap and cheerful. "

" Hassle free on the day of hire and the return was effortless...really impressed. "

DUBLIN, IE - Reviewed by MICHEL - 02 April 2014

" Fast and clear, and cheap "

" I was waiting 40 minutes but after everything were easy even the return "

DUBLIN, IE - Reviewed by MARJE - 30 March 2014

" I recommend you to everyone I meet. "

" Very happy with the car and desk service. Not so happy with the system in place for checking the car pre acceptance. I was shown photographs of it on the computer showing the marks already recognized by them and without seeing the car I was expected to accept it. As it happened I had no difficulty and no incident. The images were sent to my email address -as I do not have a smart phone I had to accept the car then check it later when I could access my email. Not a good feeling about that. otherwise very satisfied. "

DUBLIN, IE - Reviewed by SAM - 25 June 2013

" Good value with all inclusive prices. I have just booked another car in Boston, USA. "

DUBLIN, IE - Reviewed by GUSTAVO - 01 May 2013

" great value, good seleccion of cars and companies "

" great value and great car "

CORK, IE - Reviewed by DARREN - 02 April 2013

" when I picked up the car I noticed that there were some extra dents and scratches on the car that were not highlighted on the paperwork. I immediately notified the Hertz person in charge with No Problems. "

DUBLIN, IE - Reviewed by GUSTAVO - 19 March 2013

" easy and great prices "

" the bus driver from the airport to the hertz pick up not really nice. The girl who gave me the car average, she left the counter for 5 minutes without saying she was going to get the car ready or what she was doing. "

DUBLIN, IE - Reviewed by MOOSA - 22 February 2013

" Good service,some of hire cars companies trying to sell a high insurence related to hire period. "

" they asking for aland line telfone other wise ,no care "

DUBLIN, IE - Reviewed by THERESA - 28 December 2012

" To explain the insurance clearly "

" First car the gear stick was broken second car Smelt like vomit and wet dog Third car was perfect just big inconvenience on me having to returne back to the office on 3 occasions Very very surprised at hertz as in my experience I would of classed them as premium car hire! Big let down. "

CORK, IE - Reviewed by PAWEL - 11 December 2012

" very easy to book and good rates "

" our flight was dalay but I don't have any problems, even I got bigger car than I booked -very nice !!! "

DUBLIN, IE - Reviewed by PEARSE - 02 July 2012