GUERIN PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by SIMON - 08 July 2025

" Happy with the experience "

" Efficient and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTINE - 24 June 2025

" I bought the top up insurance from Auto Europe but was told that was a third party insurance by Guerin and that I would have to pay for damages and then claim back from the third party - so I bought the top up insurance AGAIN from Guerin. Wasn't happy about that at all. "

" Guerin was fine to deal with and the car was fine. We were dissappointed about the insurance top up (see below). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIMON - 23 May 2025

" Overall a very satisfactory process, from booking, value for money through to the rental period "

" The pick up process was very easy with Guerin staff available to steer you through the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLM - 24 October 2024

" I always use your company & have a good experience "

" I have been charged over €170 in addition to me paying you directly so am still awaiting a refund for the overcharge! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LOUIS - 11 September 2024

" Very competitive "

" Superb, really nice car and friendly helpful staff and great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIMON - 09 July 2024

" Auto Europe experience was very efficient and good value. "

" overall a very efficient and pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 08 July 2024

" Excellent service from Guerin at Faro airport. "

" Excellent service from Guerin at Faro airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 28 May 2024

" Professional, courteous, competent service. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEVEN - 21 February 2024

" very easy pick up and drop off. Staff were a pleasure to deal with. "

" very easy pick up and drop off. Staff were a pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 18 October 2023

" Otherwise all was fine "

" The car had all its dashboard information in Portuguese it would have been helpful if it was in english and as there were no english manuals we could not change it ourselves "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NIKOLAOS - 12 June 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIALL - 04 May 2023

" No help "

" I forgot my license which is my mistake. I wasn't allowed change the booking to my wife's name which I think using "the system won't allow" is a cop out. And I even offered to cancel my booking and re book there and then for the same vehicle and pay €150 again but I was being charged €450 for the same car for the same duration. And again "the system won't allow" is nonsense. I walked 200 yards and got the same booking for €150 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by JOSE ALFONSO - 03 May 2023

" Booking is easy, changing anything after is messy and auto europe did not help resolving the issue kindly. "

" It is ridiculous that changing the name on the reservation requires re-booking with the fee at the time of change. Other rentals do it for free without additional extra fee. Also, when trying to change the name the offer was 3 times more than the original booking, which didn't even line up with the offers online at that time... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SUZANNE - 10 January 2023

" This car kept coming up with a fault of not ready to drive and would not start for me. It wasn't reliable. Rang Guerin and they gave me number for assistance but they said they couldn't speak english. "

" This car kept coming up with a fault of not ready to drive and would not start for me. It wasn't reliable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTIMAO, PT - Reviewed by PAUL - 08 July 2022

" Seamless and painless. No stress and very straight forward. "

" It was a pretty painless experience overall. Biggest stress was trying to get taxi to location. No fault of anyone in Guerin or Autoeurope. Just not enough around early in morning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by DECLAN - 01 December 2021

" see above "

" super quick automated checkin very helpful staff - definitely the best experience to date "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 06 December 2020

" Very clear and dependable "

" Very fast & friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 06 March 2020

" Very good "

" The car I'd hoped for (Fiat 500) was not available. I was offered Hyundai i10 but then also offered and I accepted an upgrade which was great. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PADDY - 27 February 2020

" Generally excellent. As stated admin pickup it's tortuous. "

" Admin at pick up takes too long. All else was excellent. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 12 January 2020

" Easy to use, clear and simple. "

" Efficiently dealt with, by courteous and professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIOBHAN - 07 November 2019

" Everything exactly as booked "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TREVOR - 24 July 2019

" The major fault with the Auto Europe website is that it not display whether the car has a petrol, diesel or hybrid engine which some clients take into consideration when making their choice of car hire. the website does not display the correct type of car being offered by the car hire company e.g. Guerin do not have Ford Focus cars in their fleet "

" On arrival at their car hire desk the waiting was too long even thought there were only 4/5 people in front (nearly an hour). Obviously this means that the paperwork and their computer system is too cumbersome as this was my third car hire with Guerin since Easter (April) this year. Guerin also have not refunded the remaining balance from the deposit for the Via Verde(electronic Toll tag) for the previous two car hire "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRIAN - 16 July 2019

" See above "

" I arrived at Guerin at 11.30pm and did not reach the counter until 1.30am !! Two staff for most of that time were incapable of dealing with the number of people with reservations. Highly unsatisfactory experience. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RORY - 20 June 2019

" Wait in airport if two hours with kids ..not cool "

" A two hour wait in the airport of Lisbon is not acceptable at all, hlthough i was informed that this is normal!!!, "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRAGA, PT - Reviewed by THOMAS - 10 June 2019

" reserve judgement until I hear back from you "

" Car broke down on first day. Full day lost from our short holiday in Portugal. we had to pay for taxi to Porto albeit they gave us a tank of diesel we only used a little over a quarter of a tank. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JOHN - 09 June 2019

" The booking procedure worked well but as I outlined above, it was my worst ever rental experience "

" I had a very unsatisfactory experience with guerin. The queue to sign in was terribly long and we were waiting over an hour to check in. It may have been a busy time so I could over look this if it was the end of my concerns. When wr got to the parking lot we were led to a car which was in tatty condition. Every panel on the car was damaged or scratched. When I got into the the car to drive it a message came on the screen to say a brake light wasn't working. I got out of the car and checked the brake lights for correct operation and saw that the driver's side light wasn't working. I told the guerin representative who replied its only supposed to have two lights. I told him that was nonsense. He got a supervisor and she proceeded to tell me the same thing. I was amazed to be told the same ridiculous lie twice. I then asked them what would happen if I was stopped by the police or was involved in a vehicle accident because of a broken brake light. She then reluctantly offered to get another car which she said might be smaller than the car I had already loaded with the luggage of my four family members. At this point I chose to drive away with the broken light and rub the risk of being stopped by the police. Having said all that, mechanically the car never gave any trouble, it just looked bad parked beside my brother's immaculate car that he rented from sixt. The drop off went well no problem "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by ANNE - 22 February 2019

" Highly recommend Guerin "

" Was one of the best experiences I ve had and I ve been renting cars in faro for years. It was very quiet both when I picked up and dropped off the car so not sure if that was why it was so efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PADDY - 08 February 2019

" Good. "

" All good except drop off, IT system failed if it had been high season it would have been chaotic. Pick up needs to be streamlined. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 13 November 2018

" Overall staff friendly & efficient. Having all damage listed on contract far more transparent "

" Always excellent although length of queues can be off putting "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROY - 28 October 2018

" No problems, could have done with 4 doors as per the booking. "

" A 2 year old car with lots of scrapes and scratches etc. Just the way I like them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SHEILA - 21 October 2018

" The guy that we met at drop off was just lovely, he made some recommendations for our next trip to Portugal and we really enjoyed meeting him. "

" The person who "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRIAN - 17 October 2018

" Excellent as always. "

" Excellent. Always welcoming , friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by PAUL - 16 October 2018

" See 3 above "

" Depot Staff were very helpful on my return while rushing for a plane "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLIN - 14 October 2018

" Efficient. Lots of options. "

" Great service. Crap car but that was my fault!!!!! ( I picked it ) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DEREK - 02 August 2018

" Very efficient and reasonably priced experience "

" Very efficient process and friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by GERALDINE - 20 July 2018

" Good! "

" My expert was pleasant friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 16 July 2018

" None "

" Guerin staff were very pleasant although I do believe we were double charged for tolls set up and the car offered was not the one we booked "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by ANDREW - 04 July 2018

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRID - 29 April 2018

" see above "

" Efficient professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by SAMUEL - 06 March 2018

" I like the choice of hire companies and range of cars available. "

" I prefer to use Guerin when in Portugal. They offer a very good service. "

LISBON, PT - Reviewed by THOMAS - 10 February 2018

" An annual excess insurance package would be a great addition "

" Queues at arrivals hall desk can be very lengthy. "

LISBON, PT - Reviewed by SAMUEL - 13 December 2017

LISBON, PT - Reviewed by THOMAS - 23 October 2017

" Queuing time to pick up the car was in excess of an hour. It always tends to be very long. "

LISBON, PT - Reviewed by THOMAS - 28 September 2017

" Queues can be extremely long. Staff are very friendly. "

LISBON, PT - Reviewed by NOEL - 20 September 2017

" Made me aware of pitfalls while driving in Portugal. "

" Only complaint is long queues to collect car, same for everybody . "

PORTO, PT - Reviewed by JOHN - 11 September 2017

" Good website..good prices "

" Slow check in I had no problems but felt that they are overly diligent about possible damage to car...money making racket Nice clean car..courteous staff "

FARO, PT - Reviewed by IVOR - 02 August 2017

FARO, PT - Reviewed by CIARAN - 29 July 2017

LISBON, PT - Reviewed by BRIAN - 07 July 2017

FARO, PT - Reviewed by JACQUELINE - 17 June 2017

FARO, PT - Reviewed by FREDERICK - 11 June 2017

FARO, PT - Reviewed by ANNE - 10 June 2017

" I have to say they were so professional snd I got a lovely car. Things went smoothly "

FARO, PT - Reviewed by EDWARD - 09 June 2017

" Good price for the car for 15 days. Child car seats too expensive though. "

" Very satisfied with Guerin. Efficient staff. Car was clean, only 3000km on the clock. The only negative was the car seats for our children. The high back boosters I ordered were not big enough, seat too narrow and back couldn't be raised high enough to clear shoulders. (and I don't have large kids !)..Maybe they are too used to the Britax ones we have in our own car. We swapped them for standard boosters which was not what I really wanted from a child safety point. Fortunately we didn't have any incidents with the car so didn't get to experience that end of the service !.. Have already recommended AuroEurope. I would use again. Good price too. "

FARO, PT - Reviewed by LORETTA - 19 May 2017

" Competitive & good price "

" Not enough staff process of getting car & leaving back car was laborious & slow - staff were lovely but clearly over stretched. "

FARO, PT - Reviewed by MARTIN - 27 April 2017

LISBON, PT - Reviewed by BRIAN - 20 April 2017

LISBON, PT - Reviewed by JAMES - 23 March 2017

" Excellent service "

FARO, PT - Reviewed by MICHAEL - 13 March 2017

COIMBRA, PT - Reviewed by BRANCA - 07 January 2017

FARO, PT - Reviewed by ALAN - 07 December 2016

LISBON, PT - Reviewed by JOSEPH FRANCIS - 28 November 2016

" Excellent desk staff,very friendly and helpful "

CASCAIS, PT - Reviewed by ANTHONY - 17 November 2016

FARO, PT - Reviewed by JOSEPH - 07 November 2016

" Good company to deal with. No problems. "

FARO, PT - Reviewed by ALAIN - 25 October 2016

" The car pick-up desk for Guerin covered a few car rental companies, as our flight came in late there were about 6 customers before us but even at that it took about half an hour for our turn. When returning the car a week later we had to queue again, luckily our line was only 7 people long but the line for car pick-up was triple that...this was the first time we used Guerin and the first time we experienced this kind of wait. On the plus side once we were allocated a car there was an assistance who drove it to us and when we dropped it back we again had an assistant check it over straight away. The problem was the queues to sort out the paperwork!! "

FARO, PT - Reviewed by DAVID - 01 October 2016

" Although I was late to collect car as I had booked it in error for 10am the office was closed when I got there and person on phone was not very helpful. Cost me ?100 taxi to Faro. "

" Isobel in office in Lagos was very good and allowed me to pick up car in Lagos rather than Faro. "

CALDAS DA RAINHA, PT - Reviewed by RAYMOND - 29 September 2016

FARO, PT - Reviewed by MAURIZIO - 25 September 2016

LISBON, PT - Reviewed by LUKAS - 25 September 2016

" Customers are being misled by hiding inportant costs and policies in the smal print. "

" 2 hours queing to get the keys and then again to get the car. When i returned the car the car company had not filled out all paperwork during the lick up propoerly so the man got extremely angry and started thrwing paper and slamming the doors. He shouted at me that he will make me lay for all damages to the car as he has no idea of the condition of the car when I took it. There was no damages and after he cooled down he just told me to leave and started screaming at the young colleague who organised the livk ups instead. "

ALBUFEIRA, PT - Reviewed by BRIAN - 24 September 2016

FARO, PT - Reviewed by SUSANNE - 13 September 2016

LISBON, PT - Reviewed by BRIAN - 02 September 2016

LISBON, PT - Reviewed by RENEE - 07 August 2016

" More staff needed on desk to avoid long delays "

FARO, PT - Reviewed by CLIVE - 28 July 2016

" Before my trip I had contacted Auto Europe on the toll free number with a query on the inclusion of a second driver. The operator was extremely rude and unhelpful. "

" I queued for one and a half hours to get the car in Faro - totally inefficient service "

FARO, PT - Reviewed by KIERAN - 26 July 2016

" The best value that I could find. All went well no issues. "

" Queue was long when arrived but when got to the desk the service was very good. I was very happy with the car I got and I will us Guerin again. "

PORTIMAO, PT - Reviewed by PAUL - 18 July 2016

" Very seamless. Absolutely no issues. Would use again. "

" Professional and friendly. Person front of office very good. Took me through the features of the car as well. Good to deal with. Would use again "

FARO, PT - Reviewed by SUSANNE - 06 July 2016

" Guerin generally provide a very efficient service - they struggle somewhat with Car Return in terms of adequate levels of staff to check cars back in on the forecourt. Overall and in comparison with other companies, I find their service very satisfactory. "

FARO, PT - Reviewed by MICHAEL - 16 June 2016

FARO, PT - Reviewed by ANDREA - 16 June 2016

LISBON, PT - Reviewed by THOMAS - 22 March 2016

" Would suggest an annual policy for Zero excess insurance. "

" Queues at reception desk & then for car collection can be excessive and certainly were tgis time "

ALBUFEIRA, PT - Reviewed by FREDERICK - 04 March 2016

FARO, PT - Reviewed by JOHN - 15 February 2016

FARO, PT - Reviewed by JAMES - 12 February 2016

" was not expecting an excess of €1950, far too high, seems to be a way of forcing client to take out the excess insurance. "

FARO, PT - Reviewed by JOHN - 11 February 2016

FARO, PT - Reviewed by BRENDAN - 10 February 2016

CASCAIS, PT - Reviewed by ANTHONY - 28 November 2015

LAGOS, PT - Reviewed by JAMES - 06 November 2015

FARO, PT - Reviewed by GERARD - 24 October 2015

LISBON, PT - Reviewed by BRIAN - 01 October 2015

FARO, PT - Reviewed by STEPHEN - 21 September 2015

" Staff always polite & helpful "

LISBON, PT - Reviewed by DESMOND - 26 August 2015

" I was due to pick up the car on the 10th of ages but due a medical problem my wife had we could not pick up the car until the 12th ages when I contacted customer service to amend the pick up date the requested that I pay a extra 460 euro hence I cancelled our holiday . The customer service person was down right rude. I have used Auto Europe on many occasions and never had a problem but this episode has ruined all that . "

LISBON, PT - Reviewed by FERGAL - 13 August 2015

" Queue time at Lisbon airport office of 2 hours. Queue time at car collection point of 30 minutes. I willnot be using this office in the future. However, the staff were polite and courteous. "

FARO, PT - Reviewed by DERMOT ALISTAIR - 13 August 2015

FARO, PT - Reviewed by ANTHONY - 07 August 2015

" all ok "

" I returned car on the rear wheel was a Scuff mark ,the lady dealing with me cgarged me €147.60 for a complete new alloy , she was to busy to inspect the damage with me I have appealed this bad service direct with Guerin & they have so far not acknowledged my complaint. "

FARO, PT - Reviewed by MICHAEL - 28 July 2015

" We were very happy with Guerin Faro. We were given a brand new Renault Captur. No problems thanks to all! "

" Very happy, were given a new Renault Captur. We had our own excess insurance policy a good idea I think. "

LISBON, PT - Reviewed by MICHAEL - 12 July 2015

" charged me for nail in tyre. This could have been in tyre from pick up, but no proof. I felt that they were looking for an issue to charge me. Pick up took a long time, with 1/2 hour to process some customers. Mu process time was 10 minutes. "

LISBON, PT - Reviewed by BRIAN - 03 July 2015

" Excellent welcoming and efficient agent greeted me when picking up the car. Drop off equally efficient and pleasant. "

FARO, PT - Reviewed by SUSANNE - 30 June 2015

FARO, PT - Reviewed by LESLIE - 19 June 2015

LISBON, PT - Reviewed by DESMOND - 17 June 2015

" ALWAYS VERY HELPFUL AND FRIENDLY "

LISBON, PT - Reviewed by JOÃO - 03 June 2015

LISBON, PT - Reviewed by DAVID - 27 May 2015

" A smooth transaction from start to finish in relation to online booking. "

" Initially a very helpful and polite agent up to the point of my refusing to take additional insurance he was trying to sell us. He was very persistent which was very unpleasant especially as we pointed out we already had the cover with Auto Europe and showed him the written conformation on our booking documents. At this point his whole attitude changed towards us whereby he became disinterested to the point of being downright rude in completing the remainder of the transaction. In addition our car was not ready when we went to the collection point and we were told in a rather offhand way to take a seat and it would be ten to fifteen minutes before the car would be ready. Overall definitely not a pleasant experience. "

LISBON, PT - Reviewed by MARTIN - 21 November 2014

" Quick and easy to understand website "

" A bit slow to get my car in Lisbon but great car and great service overall "

FARO, PT - Reviewed by PETER - 12 October 2014

" My experience was generally very good. The web site was easy to understand. The only downside was having to pay up front where other companies allow a percentage of the total price. I took out a extra insurance closer to the date of arrival. It was not on Guerins computer system. "

" Similar to above really . Convience is the key at Faro airport as the rental kiosk is very close to the arrivals.area. I find Guerin a lot more expensive than some other companies but have good cars. I have used Guerin on a number of occasions now. "

ALBUFEIRA, PT - Reviewed by MICHAEL - 19 July 2014

" The whole experience was seemless and pain free which is what you want when hiring a car abroad. I would have no hesitation using Auto Europe again. "

" Having signed up for no excess CDW Guerin when I got to their office said that this did not cover window damage. Though the cost was not large it was the principle that annoyed me as I felt that i was fully covered with no excess CDW. "

LISBON, PT - Reviewed by THOMAS - 06 June 2014

" This year I purchased and annual policy from a UK company to provide us with cover for excesses, windows, tyre's and all the item that are normally added locally. We would have been happy to have this insurance provided by Autoeurope either on a per trip basis or with a recommended annual policy. "

" They seem to take longer than other companies to get customers to their rental. Also there is a requirement to queue twice which is very tiring after a long journey. They also have all our details on their system as we have used them for many rentals. They should be able to confirm and reuse our information reducing the delay for us and making them more customer focused and operationally efficient. "

LISBON, PT - Reviewed by THOMAS - 18 March 2014

" Whereas we always use Guerin they go through full information collection on every occasion. This could be completed far quicker speeding up customer service and reducing operating costs for rental companies. "

" As per comments above. I note that they inspect cars on return and again on departure. Retaining a log of car conditions would be far more efficient for them and transparent for customers. "

FARO, PT - Reviewed by DUDLEY - 28 January 2014

" Efficient handling of booking "

" As regular customers the complimentary upgrade was appreciated. "

FARO, PT - Reviewed by MARTIN - 18 November 2013

" Quick and easy to use site "

" Great car and multi lingual staff "

FARO, PT - Reviewed by CARLO - 13 November 2013

" Fantastic service through your customer assistant Anthony in the US. Good rates and very smooth experience. "

" Very friendly and relaxed people at the counter, despite the late pick up time, accurate preparation of the agreement and car near new with low mileage. The only thing (but it is not a complaint), it would be better to clearly state that, even if a customer choose to have the excess waived, however the deposit taken would be quite high (the amount frozen on the cc has been 1280 euros, so making this card unavailable). Of course I had another CC for the holiday but this may result in strong difficulties to have money enough ! With other companies, when subscribing the Supercover, the deposit is quite low. "

FARO, PT - Reviewed by CONOR - 23 October 2012

" Really you offer an excellent service and well done to all. "

" On collecting our car we had to wait in a queue of just two people for more than 50 minutes before we were served. This was because only one person was behind the counter while another member of staff appeared to be tidying up and unavailable to receive customers. This was far too long and spoiled the start of our holiday. This was annoying as I has [INVALID]ed Guerin from previous experiences that had been ok to good (waiting time on collecting car especially). In future I am now more likely to arrange to be collected from the airport and to rent locally at my destination. My experience with Auto Europe has been excellent over the years but you are so dependent on customer service or lack of it from your suppliers at Faro airport. "

FARO, PT - Reviewed by THOMAS - 15 September 2012

LISBON, PT - Reviewed by MICHAEL - 12 August 2012

" First time there were no hidden additional costs when I arrived at the desk to colect my car ... well done I got exactly what I wanted and more! "

" Only minor complaint is queue when I went to collect car ... Major plus was upgrade and general service overall ... I would be more than happy to use Guerin again "

LISBON, PT - Reviewed by NOEL - 09 July 2012

LISBON, PT - Reviewed by JOHN - 03 July 2012

" Arrived late in the evening and had to wait 15mins in car park as Guerin did not have car ready (was still being cleaned) "