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GREEN MOTION NETHERLANDS CUSTOMER REVIEWS
- 5.8
- 7
- 6.2
- 6.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GREEN MOTION NETHERLANDS Car Rental Reviews
Average Rating for Green Motion :
Showing Results 1 to 6
Page 1 of 1
AMSTERDAM, NL - Reviewed by DANIEL - 16 February 2020
" We had a car booked for 2100. We arrived to the 15A shuttle bus at 2145. The driver refused to bring us to the car hire location saying the office was already closed. We insisted as we had a booking. He radioed the office but no answer. We rang the Green Motion phone number but couldn't get through to anyone. Equally we could not get through to a human on the Autoeurope number. Stuck in the airport without a car, we had to rent another car last minute from a different operator at a cost of €160. We will never be using Auto Europe or Green Motion again. "
" We had a car booked for 2100. We arrived to the 15A shuttle bus at 2145. The driver refused to bring us to the car hire location saying the office was already closed. We insisted as we had a booking. He radioed the office but no answer. We rang the Green Motion phone number but couldn't get through to anyone. Equally we could not get through to a human on the Autoeurope number. Stuck in the airport without a car, we had to rent another car last minute from a different operator at a cost of €160. We will never be using Auto Europe or Green Motion again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by MIHAIL - 12 December 2019
" Green motion's service is at very good level. Although I should share my review regarding Autoerupe's services via which I booked the car. I am appalled by the CS desk support. I was due to be late at Amsterdam airport and rang Autoeurope 5 minutes before local desk closure as I was unable to contact them directly. The agent from Autoerope told me on the phone that he could not do anything for me as it is 5 min before closing time. he did not provide me with follow up support, neither he advised me what to do but left me hanging with no information. He simply told me I am late and hung up the phone leaving me worried all night as I thought you cancelled my rental! On the next day I had good experience with Greenmotion, they were polite and had the car ready for me. I have very bitter taste from my experience with AUTOEUROPE's CS desk, extremely unhelpful and looking down on customers, UNFAIR! Why should i booke via Autoeurope if so unhelpful? "
" Green motion's service is at very good level. Although I should share my review regarding Autoerupe's services via which I booked the car. I am appalled by the CS desk support. I was due to be late at Amsterdam airport and rang Autoeurope 5 minutes before local desk closure as I was unable to contact them directly. The agent from Autoerope told me on the phone that he could not do anything for me as it is 5 min before closing time. he did not provide me with follow up support, neither he advised me what to do but left me hanging with no information. He simply told me I am late and hung up the phone leaving me worried all night as I thought you cancelled my rental! On the next day I had good experience with Greenmotion, they were polite and had the car ready for me. I have very bitter taste from my experience with AUTOEUROPE's CS desk, extremely unhelpful and looking down on customers, UNFAIR! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANTHONY - 10 December 2019
" I have shared a number of concerns about my experience with customer service. It is my first time I have been disappointed in the many times I have used Autoeurope. "
" I have reported a number of concerns about my experience "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 15 October 2019
" Perfectly adequate with Green Motion but awful with Auto Europe. "
" No problem with Green Motion. However, the young male staff member representing Auto Europe at Schipol Airport on arrival was arrogant, rude, dismissive and unhelpful. Not only that but he then uncaringly misdirected me to Enterprise Car Hire instead of Green Motion. Lesson for you at Auto Europe...When your staff deal with your clients and your clients are what drive your company profits, try hiring staff who actually give a crap about both of theses details. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EDWARD - 28 June 2019
" We have used Europe Auto for many years and nothing like this has ever happened before. "
" We were not picked up at airport by shuttle bus. Green Motion would not answer the phone on the several occasions we rang or the numerous times that the Europe Auto agents tried to call. Eventually we were told my your agent to get a taxi to Green Motion which cost us €24. When we got there Green Motion was closed. So we had to return to the airport and hire another car from a different provider as we could not find a hotel room available that night in our price range . This cost us €206 and the delay of 2 hours meant that we did not arrive at our destination until 1..30am. This meant that we inconvenienced someone who had to wait up. We were also out of pocket significantly. The fact that we did not received any contact from Green Motion on the night or at any other time to see why we did not pick up the car is a disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by MARTINE - 27 December 2018
" The experience with good in general. "
" Picking up the car was a very slow process. Other car rental companies I have used in the past had the forms ready to sign but with Greenmotion I had to fill it all in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10