FIREFLY PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by LIAM - 19 August 2024

" Great website. `Easy to use and understand. A lot of cars came up in search and the information re each car and price was really helpful to me making a decision. "

" The car was great with only 11000KM . The pick up location was in the airport which is great. Staff very pleasant and efficient. I would definitely use Firefly again, as long as they were competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EDMUND - 19 July 2024

" Overall very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 04 March 2024

" When the car is delivered, someone should be there to deliver it and check, together with the customer, any damage to the vehicle. "

" When the car is delivered, someone should be there to deliver it and check, together with the customer, any damage to the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by GREGORY - 14 June 2023

" Seem less. "

" Great experience. Great rates. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAMIAN - 21 May 2023

" Excellent service "

" We picked up our car as planned in Faro Airport on 11/5/23 but the car developed a problem, we were unable to start it on many occasions. We contacted Firefly and they told us to come to the Hertz station at Faro Airport. We brought the car back there as requested, we were met by an extremely efficient Hertz agent who replaced our car immediately and could not have been more helpful. The whole transaction took no more than 15 minutes. Thank you Firefly/ Hertz . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 19 June 2022

" Everything else was very efficient "

" The Price was very high this time "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 30 March 2022

" Overall the experience of dealing with (1) A non-existent Firefly (2) A Hertz rep who believes in a Car Hire "Class System" and (3) A suspicious "Damages Claiming" Europcar has been very disappointing for me and my travelling companion. It caused unnecessary delays and inconvenience at both the point of collecting the car and returning the car with the added aggravation of arguing with the Europcar supervisor as to whether the so called damages was pre-existing or not. I have no doubt that the wheel trim damage in this case was there before I collected the car but there is no way for me to prove this. I don't believe that I could have taken enough photos in advance of taking delivery of the car as there were so many small scuffs and scratches, some too difficult to see, especially in the poor lighting conditions. So to conclude, I am very dissatisfied with the Car Rental Industry but not surprised! James Cotter. "

" Firefly did not have a desk at the Airport but was represented by Hertz which in itself was very difficult to discover - An A4 sheet on a small stand almost behind a ticketing machine was the only sign. There was a queue ticketing system in place which gave priority to Hertz Customers even if they joined the queue later than a Firefly customer. When I spoke about this to the Hertz representative the answer was "Well what do you expect for booking the cheapest company" - Not very customer friendly! And, keeping the best (or worst) for last, Hertz only had Electric Cars available when I eventually got to the desk (even though I had specifically not included same in the booking) and the attitude from the Hertz rep was a "Shrug of the shoulders" and "Tough luck, there's nothing I can do" Barbara I believe was the ladies name. I had to call Autoeurope Portugal and ask for assistance, the Autoeurope rep that I spoke to (unfortunately I cannot remember his name) was extremely helpful and did arrange an alternative booking with Europcar in a very short time. Unfortunately, the Europecar experience turned out to be not that good either - The car already had a lot of scuffs and scratches on it when collected (which were not recorded on the paperwork) - I had to ask the Europcar rep to record some of these on the paperwork before I took the car but she seemed not to be interested in doing so saying that it was "OK / OK" but I insisted - I took some photos of the unrecorded scuffs but I expect that I didn't see them all and the lighting was poor in the parking area where I collected the car. On returning the car I was asked to "Just leave the paperwork in the car" but I said that I preferred to stay with it until the inspection was completed - The rep "Found" additional scuff marks, one on the drivers door mirror and another on the front left wheel trim, both of which I refused to accept responsibility for as I definitely had not caused the so called damage. I spoke to the rep who had rented the car to me and asked to see the report of the previous hire and return but was told that "They were filed away" and could not be accessed - I then asked to speak with a supervisor, who when I went into the office, started to tell me that I was responsible for these "New" scuffs and would have to pay for the damages but I maintained that I had not caused them and insisted that he review any records that he had and would you believe it, he found that the scuff on the drivers door mirror was actually "An old damage" recorded on a previous hire. The scuff mark on the wheel trim remained in contention, but as I was returning the car earlier than expected and so effectively had a shorter hire, he offered this saving as a portion of the damage to the wheel trim so in order to bring the matter to a conclusion I agreed to pay the balance and continue to check in for my flight. During this conversation, with both the supervisor and the rep who had hired the car to me, I asked on several occasion why it was that the damages / scuff marks had not been recorded correctly on the paperwork before the car was released on hire but I failed to receive an answer, and when I asked the rep why she, at the point of releasing the car to me, had not seen the damage to the drivers door mirror the answer was that "It is very dark in the car park upstairs" and my response was that "It is nice and bright here in the rental returns car park so that all these "New" damages can be seen". I am aware that the Car Hire industry is notorious for this kind of behavior but this was my first time encountering it to this extent. I am very dissatisfied with the inaccurate recording of previous damage / scuff marks on the paperwork before offering the car for rental and for the "couldn't be bothered" attitude of the rep when I pointed out the unrecorded damage / scuff marks in this case before I took the car. As an aside, but worth noting, as I was leaving the supervisors office an American gentleman was approaching the desk saying that "I am being told that I damaged the car but the car was so dirty when I collected it I could not see if it was damaged at the time" I wonder how much he paid? One comment regarding Autoeurope customer support, very difficult to get to speak with somebody in English. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANGUS - 08 March 2020

" Good booking experience "

" Good experience and excellent vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 17 February 2020

" This is the 2nd time I have used Auto Europe and it is a very easy to use website and process. It is clear from all communication what is required. I have found Auto Europe to consistently provide the best rates, and as a result have stopped using my previously preferred car rental aggregator. "

" Firefly has always provided me with great service and cars at very reasonable rates. Their staff are always friendly and professional. This time was no exception. The Firefly location in Faro airport is very convenient when compared to other budget operators - hence it is my preferred choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 27 October 2019

" Autoeurope provided the best selection and best value over other car rental aggregators. This is why I chose them. The booking experience was very good. I will continue to consult Autoeurope should those two conditions continue to be met. "

" They are very good value, frequently supply an upgraded car. Staff are always very pleasant. Speed of pick up and drop off was excellent - no queues. When renting I actively search for Firefly in the results, and if they offer a competitive rate, I will select them over other rental operators. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VIDETTE - 29 August 2019

" Good except for the car "

" We ordered a Nissan Juke but got a BMW estate. Sounds great but 2 of the party have disabilities and found it nearly impossible to get in out of the car due to its sports style. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 18 August 2019

" Firefly Faro gets my recommendation "

" Firefly staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 28 October 2018

" The staff were very pleasant and helpful. Second time I have used Firefly in two weeks; previosly Nice, great value and great service. "

" Excellent value. It was a little walk to the pick-up but the staff were exceptionally friendly and obliging. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MAIREAD - 04 August 2017

" We found them good but the track over to Firefly was not so nice and especially after leaving the car back it was a longer track "

" as above "

FARO, PT - Reviewed by NOEL - 24 July 2017

" Service when we arrived was excellent, but took too long, was not the employees fault as he was only one person, should have been more staff. On return of the car, excellent service. "

FARO, PT - Reviewed by ELAINE - 27 March 2017

FARO, PT - Reviewed by ALAN - 01 August 2016

" the limited kms is far too low "

FARO, PT - Reviewed by DAMIEN - 23 July 2016

" Highlight limitations to be applied by the rental company "

" Applying a daily milage limit, as low as 39km is a sneaky method of getting more money from your customer's. Really what is the point of renting a car if you can't drive it? "

FARO, PT - Reviewed by ALAN - 09 January 2016

" Should have made it clearer the limited kms were so small , 35km a day is too little "

FARO, PT - Reviewed by JOHN - 08 June 2015

FARO, PT - Reviewed by MICHAEL - 18 May 2015

" very dissatisfied with the companies that you use firefly are a sham and only interested in putting extra charges onto their bill we paid to hire a car and pick it up at the airport but never even collected it when we were told we dident have the right insurance and we had to pay an extra 64 euro , im sorry but i thought i paid for insurance when i hired the car from you i had third party it should be stated that i needed more not tell me my car is waiting i will never use this service again as i am dowm my rental fee for a car i never used and i would not recomend this service or firefly "

" they would not give me the car without agreeing to pay up to 188 euro on return, they said i had no insurance cover and wanted me to give them my visa details , i will never use this service again as i have rented cars many times in the past and never had this type of con tried to be played on me , i left the car with firefly and had to take taxis both from and to the airport very dissatisfied with auto europe for this farce i thought they were a good company and diddent deal with people loke firefly who it seems are just out to fleece the renter of cars "