EUROPCAR PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by KEVIN - 11 August 2025

" Really poor customer service.. The phone number for Europcar was always engaged. Staff not aware what additional charges were applied!!! "

" I was charged €11.13 on my credit card after returning the car. The assistant advised me that the car was perfect and full of fuel, therefore there were no further charges pending. When I tried to get through to customer service after numerous attempts, she told me that it was part of the price or tolls. I told her that i didn't use tolls and I paid full price when I booked th car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 05 February 2025

" EXCELLENT "

" VERY FRIENDLY & EFFICIENT SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDANA - 19 January 2025

" Absolutely horrific experience, I will not be recommending Europecar to anyone, such a disgrace. HORRIFIC. NEVER AGAIN. "

" Unfortunately the counter staff were very unhelpful, rude, very bad service overall. I was given a smaller car than I had booked. I was not allowed to go with the option that i had booked online, as sales staff at counter would not allow it. I was ONLY allowed to sign off if I accepted the highest possible EXTRA insurance option, or I was not allowed to have my booking as offered through your online website portal. Your company are liers, you have falsely advertised a product which customers are forced to change at the last minute at the desk. For an off-season booking, this has ended up costing 10 times more than high season. I hope your sakes staff are satisfied that they have lost a lot of customers due to 1 little gain fir your employee to sabotage your service. Absolutely horrific experience, I will not be recommending Europecar to anyone, such a disgrace. HORRIFIC. NEVER AGAIN. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VILAMOURA, PT - Reviewed by EDWARD - 23 August 2024

" Excellent experience although xar requested wasn't available..this appears to always be case with car rentals "

" Good service and good staff engagement "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 10 August 2024

" Definitely would recommend But the costs are very high and tolls very expensive "

" I had booked a manual car to hire We received a automatic car instead When we received the car the counter staff was a bit pushy with explaining the costs Unfortunately because of the 2/3 issues I had a accident within 5 minutes of hiring the car ( which I believe I wasn't fully at fault but definitely thought their was some issue with the car But been fully insured and collecting the new car the staff were excellent and had no issues from them on with the car hire Bringing the car back the staff were extremely friendly and helpful "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PHILIP - 02 October 2023

" Experience was fine until Europcar took money from my card with no explanation. They said everything was perfect when I returned the car so this is unacceptable and annoying having to now chase a refund. I understand the issue is with Europcar and not Auto Europe but if you want to help with this matter if would be much appreciated "

" We picked up car we booked and packed all our luggage and 2 kids in which took some time. Then when we turned on the engine ready to go I noticed a service light on the dashboard was lit up. I straight away mentioned this to Europcar staff. They were very sorry and had to give us a different car, a class up I think. This was very inconvenient with 2 small kids to unpack all and repack new car but anyway, we managed. Everything was fine with this car for duration. Returned car on time with full tank. Car was checked by Europcar member. He said everything was good and I signed out same. All good. Until 2 days later I have noticed Europcar have taken €130.99 from my credit card. No email or notice as to what this is for so I am currently trying to find this out from Europcar. I was the perfect customer so this is very frustrating. No wonder car rental companies get a bad name. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by JORDAN - 31 May 2023

" Good experience, I will use again. "

" Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEVEN - 22 May 2023

" Not great. Very confusing as to what I actually paid for "

" Took out full insurance protection. Was then told we didn't have it when we got to Europe car and they made us pay more so not sure what I paid you for "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by EAMONN - 21 October 2022

" No issues. Very straightforward "

" This was the best rental car, in this category, that I've ever had. It has 6 gears. It was diesel which made things a bit cheaper. And it was the cheapest deal on offer! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by SION - 08 October 2022

" Europcar are almost as cheap as Goldcar, without the awful reputation. "

" cheap and they don't rip you off with damage profiteering: but irritating when they try to sell you the tank of fuel for 88EUR and that is the same price as from a petrol station but if you use more than a tank you'll find out it costs less than 60EUR. Tip: don't lie to a customer because they may automatically think you are a scumbag. The car was handed over with a flat tire warning, I had wasted enough time waiting around so I drove away and filled the tyres when I first filled the tank. then as I drove away from the petrol station the less than 1000km oil service warning went off. I checked the oil level and it was OK. So I was driving past the Europcar pick up point the next day and pulled in to warn them that the car needed a service and that if they don't change the car I will be bringing it back 500km past its service interval. they told me it was OK, I thanked them and took the name of the manager that OK'd me driving away. I would still go back and use them again because they are almost as cheap as Goldcar, without the awful reputation. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FUNCHAL, PT - Reviewed by MICHAEL - 17 April 2022

" See above "

" We were very pleased with the service. Unfortunately the car broke down on the final journey to the airport, That can happen, it was a lovely car to drive. but Europcar dealt with it quickly and efficiently and offered a taxi service should we need it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 15 April 2022

" Europcar offered a very efficient and friendly service; I would wholeheartedly recommend them. "

" I found the pick-up and drop-off service very easy. Staff were friendly and efficient. Samuel, at Faro airport, was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EAMONN - 22 October 2021

" See above "

" First class. Very simple pickup. Great the way the agent checked over the car with me before driving off. Return was equally good. And great value too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 14 October 2019

" Would use again "

" Only criticism I would have that it was very dark when trying to check out the exterior of the car. Needs to be brighter area "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DEREK - 08 October 2019

" first class "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by TOMAS - 01 October 2019

" The selection and purchase procees was good but ultimately I was disappointed with the confusion at the point of pick up and the double charging. I would be reluctant to use the service again. "

" Although I had paid for the service through Auto Europe I was still charged a rental fee but it wasn't explained why. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KESTUTIS - 26 July 2019

" I would like to rent car without or with only some demages but not like after accident. "

" Car was with a lot of damages (scratches) all around. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LISBON, PT - Reviewed by BRID - 09 July 2019

" See number 3 above!! "

" The car was defective. It was due a service. I was assured on collection the the presence of an orange 'wheel' symbol on the dashboard was of no significance having been checked by the service staff!! After 26 days and a mere 719Km (looking carefully at the tyres every day), the right front tyre had a blow-our at a very dangerous point on the A8 while driving back to Lisbon Airport for my return flight. The fuel was half full but I have yet to receive confirmation that the remainder of my €300.00 deposit has been unblocked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CATHERINE - 12 July 2018

" I have always found booking through Auto Europe a good experience before. "

" I have booked with Europcar before. this time I booked a Renault megane estate. when I got to the counter the staff said they had a Kia sportage but did not think it would be big enough for our luggage and recommended a Renault Kadjar instead ( 140euro more) they also said it was automatic. I did not know then but the Kia sportage has the same size boot and would have worked for us at no extra charge. Also when we picked up the car it was not automatic but at that stage it had taken so long I did not feel able to go back to the desk. I was disappointed with this. Also there were a lot of extra scratches on the car that I had to point out to the attendant that were not listed on the paperwork. The Kia would have been fine. I have Used Europcar before and been happy with the service and am disappointed this time. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by TIMOTHY - 25 August 2014

" Easy booking system with clear concise information. very helpful staff always contactable by phone to make any changes or answer questions. Good choice of car rental companies in Faro. "

" Europcar in Faro are excellent, efficient, courteous and very helpful. We used their frequent renter service which meant our documents were ready in advance. Our car was of very good quality and we found dropping the car back to the main depot and using the courtesy bus to the airport departures area very handy. We will continue to use them in preference to any other company when in Faro. "

LISBON, PT - Reviewed by CYRIL - 05 November 2012

" suggest that car hire companies have English version handbooks avaiable "

LISBON, PT - Reviewed by OLIVE - 15 August 2012

FARO, PT - Reviewed by KARL - 16 July 2012

LISBON, PT - Reviewed by PEDRO - 15 July 2012

" I dont understand why i need to pay a full gaz tank on the renting only because i rented for more then 6 days and pay a much higher price by litter that if i have filled myself. All the rest on the renting was very good. "

FARO, PT - Reviewed by DANIEL - 13 July 2012

" Very friendly staff. Nice modern building and clean waiting area. "