ENTERPRISE NETHERLANDS Car Rental Reviews

EINDHOVEN, NL - Reviewed by JEREMY - 29 May 2022

" All went smoothly with no surprises after car return (which I've previously experienced with other car rental companies!).. excellent experience, highly recommended "

" Great customer support & everything went as expected! Highly Recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 21 March 2022

" Very good "

" I only drove the car twice... to and from my destination which was not as intended. Car pick up and return was very easy and efficient, staff were very friendly. Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 09 December 2019

" It is not nice to be the 1st candidate for damages I did not do. The ENTERPRISE pick-up and drop off systems are not 100% waterproof / guaranteed ! Every time, I experience another system at Enterprise ( already rented cars for many Years )!!! "

" At drop off, the intake person found a few minor scratches on the outside right hand mirror. I told him, I did not do this. Then I recall that the lady who handed out the car, did not show me the registered damages either. So, why do they blame me ? The fault can be on their side as well, the more so, I did not enter any car park during the rental period. It is a very unpleasant experience during my 50 years of car rentals and perhaps at least 750 various cars without any damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 27 October 2019

" they offer an automatic gear for just 10 euro. afterwards, i got a bill for 3 times the amount plus vat. but at the moment of the offer they did not say that. it is cheaty, misleading and very much upsetting. do not rent at Enterprise at Schiphol any more because they also like you to blame for the misery ! I do not like companies offering a nice deal but do nit say the full essential terms or pretend to forget the essentials ! It is dreadful business approach ! Highly annoying !¬!-! "

" they cheat with the upgrade offer and they cheat with the communication when I dropped a complaint afterwards. I really do not trust this Enterprise company any more. I will heavily not promote this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 07 September 2019

" Everything OK "

" Yes, it went well but there was a little bit an under staff population at vehicle's pick up location and I had to wait far too long. And this is not the first time because I rented this Year already at least 20 times at Enterprise all over Europe. Quicker exit process would be welcomed ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by MIRCEA-MIHAI - 02 September 2019

" smooth rental "

" fast checkin, clear guidance from staff, easy to checkin outside office hours "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LISA - 23 August 2019

" Overall very good experience. Didn't feel like I was being ripped off and there were no hidden costs which I really liked. "

" I thought it was easy to pick up the car, no extra hidden costs I was happy and the car was lovely "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by COLIN - 22 July 2019

" Very good with clear concise communication as always "

" Very slow to process pickups. Only 4 people ahead of us in queue but took approx 30 - 40 mins to get processed. Car was very good but it was a PHEV (Plug in Hybrid) however it did not come with a lead to plug it in!!!! What should be a very effeicent vehicle suddenly became quite inefficient driving up our fuel spend as we had to run on Petrol engine only. a Diesel would have been more efficient "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANDREW - 09 July 2019

" Great car and we were given a complimentary upgrade. "

" Very good from arrival to drop off, will rent again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 30 June 2019

" I'd had a new Mercedes B class, automatic but the automatic device for putting the car either in Drive or in Arrear, did not work properly. Mercedes must improve this device for a smoother and quicker response, it's rather a poor experience of this steering wheel connected device. A very bad design so far ! "

" I really believe that during busy summer periods they should have much more intake staff, waiting times are far too long ! On April 30, 2019, I'd to wait more than 1 hour before I could start with the rental intake process. And a huge waiting queue behind me !!! Earlier this week (Tuesday June 25, 2019), it was 40 minutes !!! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by GER - 14 April 2019

" it's time for a very good incentive or discount program. I can look in my details to see how many times I've rented cars over the last few Years ! "

" I rented a lot of times during the last 10 Years and I also rented at least 20 or 25 cars via Auto Europe and Enterprise. I really believe it's time for a nice incentive program for regular customers because every time I pay the full price but I deserve a very good incentive or discount. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS - 27 January 2019

" i feel a bit undervalued with the car choices, i was expecting a but better, the more so, i rented at least 10 times in 2018 and perhaps 40 times over the last 10 years....they do not recognize regular customers ! "

" sometimes a bit over the top by handing over a rental car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS - 21 December 2018

" Please refer to my comments mentioned in sub 3 here above. "

" I thought I got a free upgrade because this was my 3rd rental within 10 days, but I had to pay extra I was not aware of. Moreover, the own excess Enterprise put on my credit card amounted to € 2031.46 which is much higher than the € 750 mentioned in Auto Europe contract. So, I'm wondering what would have happened with my excess amount in case I made a new scratch on the car ( I didn't don't worry !) ? Would they have taken than the full € 2031.46 from my card ??? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS - 15 December 2018

" refer to comments in item 3. "

" the intake process should go much quicker: i do not like to wait so long and i do not like to see that desk staff need to complete so many details where I already gave numerous details during the original booking. the process is NOT efficient at all and should go much quicker, honestly ! I'm renting cars my whole life ( i'm 70 Years of age) and I have also been working for ExxonMobil internationally. I guess I rented perhaps 1,500 cars in my activce career or even more, but the initial process is too long. Once a known customer, always a known customer but not for rental car companies: every time too many well known details have to be implemented. It is stupid and not realistic at all. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by BRIAN - 26 November 2018

" There was a tyre pressure warning with the car.. It didn't affect the drive but I would have thought that would have been rectified before renting the car "

" The car pickup was a bit long.. a bit of queue and only one person at the counter "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by RICHARD - 15 August 2018

" Overall very straight forward and pleasant experience. "

" Very friendly staff. Very efficient at their job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EHUD - 26 June 2018

" the next car rent will be with auto europe !!! "

" it was nice and easy - the all process was very good - thanks!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROBERT - 15 July 2017

AMSTERDAM, NL - Reviewed by IRMA - 02 May 2017

" great service, better car then expected, happy customer "

AMSTERDAM, NL - Reviewed by GERARDUS - 22 December 2016

" make sure that your rates remain very competitive because there is a lot of fierce competition around nowadays.... "

" car was not yet ready to pick up. I had to wait for about 10 minutes, so they do not really plan their pick ups. But the people are very nice and the car selections are OK. Overall, it's a good company at Schiphol and staff is very pleasant. "

AMSTERDAM, NL - Reviewed by GERARDUS - 03 October 2016

AMSTERDAM, NL - Reviewed by JANE - 04 September 2016

AMSTERDAM, NL - Reviewed by GERARDUS - 26 June 2016

" I'm hiring cars quite frequently both in Europe and the States via your site and so far, I am delighted with your pricing, quality and service. I have no negative comments at all, only positive ones. "

" the pick up process should be a bit more efficient. the young lady was nice but she had a problem to make the pictures of the car with her phone. Why not the old fashioned way of a drawing of the car with the established damages ?? Much quicker and less risky and less frustrating re unnecessary time waste ! This process took too much time overall: 1st in the Arrival Hall,m then an extreme long walk to the car rental company and then an extreme long take over process of a simple pick up. Please let them IMPROVE that system because it takes far too long !!!! "

AMSTERDAM, NL - Reviewed by AIDAN - 17 May 2016

" Very good. The girl in the office was clear and concise, hassle-free and the guy (think he was English) that gave us the car was very helpful and gave good advice about driving in Holland and a very friendly, sincere way about him. "

AMSTERDAM, NL - Reviewed by DAVID - 14 April 2016

" I was given a pink car. Thankfully the guy was happy to offer me 2nd car but there was only 1 car of the same size left. If it was not available, I would have had to upgrade. What car rental company is stupid enough to have a pink coloured car in their fleet? My main annoyance is that fact that when I returned my car, I parked it correctly in an Enterprise parking space. I removed my bags and waited for an official to inspect the car. This is when a female employee instructed me to get back into the car and move it to another parking space a few meters away. What the hell...? I was furious. I had a flight to catch and I was needlessly made move the car from one spot to the other. I didnt say anything at the time as I would regret it. "

AMSTERDAM, NL - Reviewed by DAVID - 04 November 2015

AMSTERDAM, NL - Reviewed by JANE - 11 February 2014

" Excellent service as always "

" The company is new to Schiphol and the check in was very slow. There was only one member of staff on duty and the couple in front of us took 15 minutes to process. It then took another 15 minutes for us. However the car was excellent with a complimentary satnav and the member of staff who gave us the car was very good. Easy to return car with quick check in but I would prefer to receive completion documents at return rather than us being invoiced later. "