ENTERPRISE IRELAND Car Rental Reviews

DUBLIN, IE - Reviewed by EUGENE - 17 November 2024

" Above "

" 1/ Vehicle had to be exchanged due to vibration in the steering > 80 Km/h 2/ Having to return a vehicle with "an empty gas / diesel tank is a con. 3/ Staff ( 3 persons ) were unable to open the glove compartment where my Wife had placed my spectacles. In the dark at night, I had to phone her to instruct me on the opening. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GALWAY, IE - Reviewed by ANNE - 21 July 2024

" Really nice car great experience "

" They were very helpful at pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CAROLINE - 03 January 2022

" I have no issue with Auto Europe, I have used Auto Europe many times due to you efficiency ease of your website and am happy to continue to do so. "

" I had reserved & paid for an Intermediate SUV. I was provided with a Compact SUV 19th Dec. I felt the Girl at the desk in Dublin was aware of this down grade and rushed me from the desk before I could make comment. I called Enterprise (General Number) the following day who told me a Nissan Juke was not an intermediate SUV (thinking this was a general enquiry). I contacted Enterprise Dublin Airport (Finally got through after a few days of trying), initially they tried to convince me that an Nissan Juke was an intermediate until I advised them of my phone call with Enterprise office), they subsequently apologies and changed my car on the 23rd of Dec. Which I had to pickup in Limerick, Enterprise offered €50 credit for this inconvenience which I have yet to see. I dropped off the Juke with 15/16 of a tank of Fuel, was provided an empty tank on the Peugeot 3008, I requested it similarly fueled and was advised that they would provide a fuel credit of €50 as they had no one to release to fill the tank, again I have not seen this. The car was returned early on the 27th December with half a tank of fuel, Enterprise returned the €178 unused full Insurance I had paid. Though I was happy with the quality of the cars provided, I had to drive for 5 days with a car less than what I had paid for, this was disappointing. I feel Enterprise capitalize and take full advantage on the travel weary passenger who arrives at their desk. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by DARA - 24 June 2021

" I always use AutoEurope because the website interface is very user friendly, I can easily see all the available options & modify search until I find the best option. "

" Mostly excellent, the paperwork at pick up seemed to take a little longer than usual, but the agent was very polite, courteous & friendly. Everything else was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by TONY - 03 September 2020

" Auto Europe is always my first choice for car rental. "

" Friendly and efficient staff, convenient City Centre location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DONEGAL, IE - Reviewed by ALISHA - 16 July 2020

" Pathetic Customer service, car hire was paid for fully and requested at the Donegal Airport. Nowhere there was a mention of having a credit card in person, even after requesting them to keep a credit card number and block amount on my card(since I wasn't carrying it on my vacation); I was denied the car hire. I understand if it is a company policy, but; the crowning glory was the lowly customer service which told they would not refund my 100 euros and they can do nothing to help me. Atrocious rental, I do not recommend it. "

" Pathetic Customer service, car hire was paid for fully and requested at the Donegal Airport. Nowhere there was a mention of having a credit card in person, even after requesting them to keep a credit card number and block amount on my card(since I wasn't carrying it on my vacation); I was denied the car hire. I understand if it is a company policy, but; the crowning glory was the lowly customer service which told they would not refund my 100 euros and they can do nothing to help me. Atrocious rental, I do not recommend it. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by OLIVIA - 12 November 2019

" This is a very unsatisfying means to communicate my frustration in seeking a refund of €65.36 which I paid to rent a car in an emergency situation. Please phone me to discuss. "

" I have just sent an email requesting a refund of my €65.36 paid in full only half an hour after my own car was back on the road. My decision to rent a car was an emergency decision based on information provided by Cornmarket (my motor insurer) to say my own car would not be insured to drive for 3 days. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WATERFORD, IE - Reviewed by NARCIS - 05 November 2019

" Was handy to me "

" Great service and definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by RORY - 19 September 2019

" AT THE MOMENT IM NOT HAPPY WITH ENTERRPRISE "

" ALL WENT WEEL EXCEPT I LEFT MY DRIVING LICENCE IN THE CAR I HAVE BEEN TRYING TO GET IT BACK SINCE TUESDAY IT IS VERY DIFFICULT TO CONTACT LOCAL OFFICE AT KERRY AIRPORT I DID SPEAK WITH 2 MEMBERS OF STAFF BUT I STILL DONTKNOW WHERE MY LICENSE IS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ANNA MARIE - 19 August 2019

" I am unhappy with my overall experience with Enterprise rental car. The 1st car they provided me a Nissan Micra broke down on the motorway outside Tuam the evening of July 19th at 7:45pm. I called Enterprise and was directed to roadside assistance through their telephone service. Roadside Assistance advised that they would send someone out to me, but that in the meantime that I still needed to call Enterprise. I called Enterprise again and again, no response, no return call for my voicemail message either. Tow truck arrived 2 hours later and towed me to the Enterprise car center outside of Galway City which was closed for the evening. This Enterprise office/center was in the back of an Industrial Estate. The tow truck driver advised me to wait in the car until a Security Guard came to pick up the key. I still had not heard back from Enterprise. The tow truck driver advised Roadside Assistance of this situation and called Enterprise as well. This was 10pm at night, the tow truck driver took off, no security guard came and nobody from Enterprise had yet called me. I called again. I finally received a call from Katie who was located somewhere in Galway, but didn't come to help, she advised that the Dublin office had to take care of the situation as I picked up the car in Dublin. Michael from the Dublin office finally called me back – again nice person but was totally unhelpful. Told me to get a Taxi – I had to remind him several times that I didn't know where I was – I didn't have an address for my location and did not have the number of a Taxi. Asked him to call me a taxi – he did not. At this point I was extremely concerned for my safety – I was in a back lot of an Industrial Estate with nothing only closed businesses around me. I was scared. This was approaching 11pm at night. This should never happen!!! Michael finally told me that nobody would be out to collect the key and again told me to get a Taxi. Again, I had to remind him that I did not know where I was. At this point I had also missed my evening events and my friends were extremely concerned for me. Finally, a friend left the event that I was scheduled to attend and came and rescued me. Not alone was I impacted by Enterprise's lack of customer support and concern; it impacted my friends evening as well. Michael from the Dublin office said he would follow up to ensure that I got to a hotel safely- I'm still waiting for that call! Furthermore, he told me that he would arrange to have a vehicle ready for me when the office opened at 8am the next day. He did not! I waited at my hotel the morning of July 20th in case I would miss a call from Enterprise. I waited from 8am – 11am and never received any updates or even a call. I missed another event as a result. Finally at 11am I called them and I was told to go back out to the Enterprise Center to pick up a car. I asked to be picked up. They told me to take a Taxi that I would be reimbursed. I asked that the office pay the Taxi when I got there, they said they couldn't do that as I had picked up the car in Dublin. Enterprise should never advertise that they pick you up – It's not true. Finally at 12:3pm on the 20th I'm given a replacement car. I finally got a call from Aishling a supervisor in the Dublin Office at approximately 4:30pm to apologize. I told her that all staff were very pleasant but not one person really helped me or showed any consideration for the situation. In order to make things right she said that she would reimburse me 2 days rental and that it would be processed in 7-10 days. I have not yet received that reimbursement. In addition, she told me to keep the receipt for my Taxi and that it would be reimbursed to me when I returned the car to Dublin. I returned the car to Dublin last Monday (August 12th). I told the young man who greeted me that I was due a reimbursement for both the 2 days rental and the taxi fare. He didn't know anything about it, said he couldn't do it there and would email the Accounts department re: both items. I asked to be copied on that email request. He verified my email address and assured me that I would receive a copy of that email – I did not! To date I have not received any follow up from Enterprise and have not received my reimbursement for the 2 missed days, or the taxi fare of 18Euro. I am really upset with the whole situation and how I was treated. I'm always an understanding and patient person, but this situation has tested my limits. I hope that AutoEurope can help me get a resolution. I also wanted to share my experience in the hope that others are not subjected to awful treatment. "

" I am unhappy with my overall experience with Enterprise rental car. The 1st car they provided me a Nissan Micra broke down on the motorway outside Tuam the evening of July 19th at 7:45pm. I called Enterprise and was directed to roadside assistance through their telephone service. Roadside Assistance advised that they would send someone out to me, but that in the meantime that I still needed to call Enterprise. I called Enterprise again and again, no response, no return call for my voicemail message either. Tow truck arrived 2 hours later and towed me to the Enterprise car center outside of Galway City which was closed for the evening. This Enterprise office/center was in the back of an Industrial Estate. The tow truck driver advised me to wait in the car until a Security Guard came to pick up the key. I still had not heard back from Enterprise. The tow truck driver advised Roadside Assistance of this situation and called Enterprise as well. This was 10pm at night, the tow truck driver took off, no security guard came and nobody from Enterprise had yet called me. I called again. I finally received a call from Katie who was located somewhere in Galway, but didn't come to help, she advised that the Dublin office had to take care of the situation as I picked up the car in Dublin. Michael from the Dublin office finally called me back – again nice person but was totally unhelpful. Told me to get a Taxi – I had to remind him several times that I didn't know where I was – I didn't have an address for my location and did not have the number of a Taxi. Asked him to call me a taxi – he did not. At this point I was extremely concerned for my safety – I was in a back lot of an Industrial Estate with nothing only closed businesses around me. I was scared. This was approaching 11pm at night. This should never happen!!! Michael finally told me that nobody would be out to collect the key and again told me to get a Taxi. Again, I had to remind him that I did not know where I was. At this point I had also missed my evening events and my friends were extremely concerned for me. Finally, a friend left the event that I was scheduled to attend and came and rescued me. Not alone was I impacted by Enterprise's lack of customer support and concern; it impacted my friends evening as well. Michael from the Dublin office said he would follow up to ensure that I got to a hotel safely- I'm still waiting for that call! Furthermore, he told me that he would arrange to have a vehicle ready for me when the office opened at 8am the next day. He did not! I waited at my hotel the morning of July 20th in case I would miss a call from Enterprise. I waited from 8am – 11am and never received any updates or even a call. I missed another event as a result. Finally at 11am I called them and I was told to go back out to the Enterprise Center to pick up a car. I asked to be picked up. They told me to take a Taxi that I would be reimbursed. I asked that the office pay the Taxi when I got there, they said they couldn't do that as I had picked up the car in Dublin. Enterprise should never advertise that they pick you up – It's not true. Finally at 12:3pm on the 20th I'm given a replacement car. I finally got a call from Aishling a supervisor in the Dublin Office at approximately 4:30pm to apologize. I told her that all staff were very pleasant but not one person really helped me or showed any consideration for the situation. In order to make things right she said that she would reimburse me 2 days rental and that it would be processed in 7-10 days. I have not yet received that reimbursement. In addition, she told me to keep the receipt for my Taxi and that it would be reimbursed to me when I returned the car to Dublin. I returned the car to Dublin last Monday (August 12th). I told the young man who greeted me that I was due a reimbursement for both the 2 days rental and the taxi fare. He didn't know anything about it, said he couldn't do it there and would email the Accounts department re: both items. I asked to be copied on that email request. He verified my email address and assured me that I would receive a copy of that email – I did not! To date I have not received any follow up from Enterprise and have not received my reimbursement for the 2 missed days, or the taxi fare of 18Euro. I am really upset with the whole situation and how I was treated. I'm always an understanding and patient person, but this situation has tested my limits. I hope that AutoEurope can help me get a resolution. I also wanted to share my experience in the hope that others are not subjected to awful treatment. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by MARGARET - 17 August 2019

" As above "

" Ciara was very helpful when I went to pick up the car from Enterprise I am used to driving an automatic car and when she heard it was for my daughters wedding she upgraded me to an automatic. I love the location as It is only 10 minutes drive from where I live. All the staff there are so friendly and helpful. Thanks again Ciara "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by ANNE MARIE - 12 July 2019

" I found the whole experience to be very satisfing "

" I have to say that from the beginning to the end I found everyone at enterprise to be really good to work with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by MICHAEL - 01 July 2019

" Great "

" Best Customer Service oriented rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by JOSEPH - 31 December 2018

" Friendly staff fast and efficient "

" Friendly staff fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CAMILO - 05 November 2018

" . "

" I been charged twice , from auto Europe and for the interprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KERRY, IE - Reviewed by KERRY KHENG YANG - 02 November 2018

" It was alright but the car could have been better "

" The car's clutch was abit worn already. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by GREG - 29 October 2018

" CAR WAS IN PRETTY GOOD SHAPE. PRICE WAS COMPETATIVE. "

" EARLY MORNING GETTING CAR AND ON THE ROAD WAS QUICK AND EASY. THE RETURN WAS QUICK AND SLICK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by RICHARD - 10 September 2018

" No problem useing you again "

" Fast and easy very happy with experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ADRIANUS - 06 September 2018

" Very efficient service "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SAMY - 24 August 2018

" Voucher refused (debit card not accepted) and no solution found by autoeurope, almost 100€ lost. "

" Debit card not accepted, contrary at what is written on their website. No solution found. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by LENARD - 30 July 2018

" I arrived much earlier to the car rental office but they where very accommodating and had my car ready in a minute. Many thanks to all. "

" I got a great car deal and I was very satisfying with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SIMON - 29 June 2018

" See the same comment as the one about my experience with enterprise "

" It's not fully enterprise their fault but when I booked it trough autoeurope it stated "full to full" for the fuel. When I came there the fuel was empty. We had to return it with the same amount and obviously couldn't return it with the same amount so we lost money on that. It also stated in the terms and conditions that the deposit is €500. When I came there the deposit was €1650 and unfortunately that would've been over my limit so I had to purchase an insurance of €52 so that the deposit dropped down to €250. I already had a third party insurance so this was again an absolute waste of money due to misinforming. The car itself was from 2016 with 80.000km. The suspension or shock absorber were extremely bad as there were loud bangs throughout the entire drive. It was very unpleasant. Overall I absolutely didn't like the rental experience which is a shame. I have rented a lot of times with a bunch of different companies but this one is far out the worst. Which I find a shame. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

DUBLIN, IE - Reviewed by AVRIL - 23 June 2018

" nerver trust enterprise "

" when i brought the car back i was told there were two pieces of damage to the car which enterprise claim i caused. in the 2 days i had the car i drove on the motorway and parked in open spaces so could not have caused damage below the drivers door and near rear wheel as i wasn't near any kerbs. the damage was obviously there when i took the car but i didn't notice as it was low down and not visible when standing close to the car. i feel very ripped off. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

GALWAY, IE - Reviewed by WILLIAM - 22 June 2018

" Very accommdating. "

" Very easy & friendly rental experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by MICHAEL - 17 June 2018

" Good experience "

" Very courteous, helpful and knowledgeable staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KERRY, IE - Reviewed by ANETTE - 14 May 2018

" all good "

" the car could have been a little cleaner inside but apart from that all was perfect! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CORK, IE - Reviewed by PETER - 15 April 2018

" Auto Europe booking process was slick as ever. I have never had any problems booking through them. "

" Enterprise continue to offer the best service of all the major hire companies. The counter staff in Cork were particularly friendly and attentive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by WILLIAM - 16 January 2018

" Waited for over 1 your at Enterprise desk and no staff present. Therefore was unable to hire car. Please arrange an immediate refund. "

" Desk closed during opening hours "

CORK, IE - Reviewed by STEPHEN - 27 October 2017

" Amazing staff at the airport. "

" Staff made life so easy. "

GALWAY, IE - Reviewed by FIONA - 11 October 2017

" Found the booking experience easy to use. Would have been helpful to know about the 24 hour thing when booking the vehicle. There is another site that flags a potential saving if you can adjust times within a 24 hour slot. "

" These guys were excellent. I almost did not book with them because they were a little out of town but figured I could get the bus. No need - they came and collected us at the hotel, gave very clear tour of car and how they assess damage and also dropped us back into Galway when we returned the car. Very good. "

DUBLIN, IE - Reviewed by JAN - 29 September 2017

" Cheap and clear. "

" Quick and easy. No problems at all. "

DUBLIN, IE - Reviewed by SHANI - 18 September 2017

DUBLIN, IE - Reviewed by GEOFFREY - 14 September 2017

" No problems with arrangements. "

" The people on Dublin office were extremely kind and helpful. The car was good, and economical, and we had no problems with it. Very impressed with the staff there. "

CORK, IE - Reviewed by ROBERT - 20 August 2017

GALWAY, IE - Reviewed by MICHAEL - 12 August 2017

" After my pre-paid credit card was declined by the rental agency, Auto Europe refused to refund my rental cost even though their information did not indicate that this card would be invalid. I went straight to Budget and rented a car at a higher cost due to late notice but had no problems. When I contacted them to organise a refund their communication was rude and unhelpful. I am now being forced to take legal action to recover my money. The singular worst car rental experience I have ever had. "

CORK, IE - Reviewed by YANN - 24 July 2017

" The wait for the car pick up was long as the car wasn't cleaned yet. The shuttle service was excellent however. I had the feeling that the team was understaffed, so I suggest hiring one or two more people for the team in Cork "

DUBLIN, IE - Reviewed by RACHEL - 19 July 2017

DUBLIN, IE - Reviewed by KATHLEEN - 08 July 2017

" I requested a car with AC and was told upon arrival that the car did not have AC but did have a "cold air" option. Not the same thing, Auto Europe. It was frustrating having paid for the vehicle already and feeling like I didn't receive what I paid for. "

" The service at enterprise was fine. Upon arrival we were told the car requested/paid for wasn't available. They didn't have any other options in the right class to give nor did they offer to upgrade me. Although I'm not sure they had any upgrades available. They didn't seem to have any cars and myself and others were stuck waiting for longer than our appointment times to receive a car lesser than we requested. The added on costs were lessened by the manager and I was happy with the alternative and deductions but would have preferred an upgrade with no additional costs. The smaller car did make for a more uncomfortable 10 day road trip. The enterprise professionals were very good though. "

CORK, IE - Reviewed by DEIRDRE - 07 June 2017

" Really great service and a very kind upgrade from Enterprise . Certainly would recommend them as a car hire company. "

DUBLIN, IE - Reviewed by MARIUS - 30 May 2017

DUBLIN, IE - Reviewed by DEMIAN - 20 April 2017

DUBLIN, IE - Reviewed by SARA - 14 March 2017

" Very professional and helpful staff. "

DUBLIN, IE - Reviewed by DERMOTT - 08 March 2017

GALWAY, IE - Reviewed by VALERIE - 17 February 2017

" No comment easy to use. "

" The office filled out a form stating car in perfect condition. However the day after i noticed scotch on the taillight and traces of former panel beating done.I was worried the whole week about the return .IT should have been mentioned on the car rental form. Theyalso asked for 1800? deposit and only for i had your reservation i insisted it was only 500?. Spoiled my xmas. Couldn t understand why 6days and 7day rental is the same price. "

DUBLIN, IE - Reviewed by LIAM - 01 February 2017

CORK, IE - Reviewed by MARTIN - 08 January 2017

" All went smoothly and as expected. "

" Nice friendly people and service with a smile. "

DUBLIN, IE - Reviewed by JAMSHID - 02 January 2017

DUBLIN, IE - Reviewed by BRIAN - 16 November 2016

DONEGAL, IE - Reviewed by JORGE - 01 November 2016

DUBLIN, IE - Reviewed by ALICE - 01 November 2016

DUBLIN, IE - Reviewed by MARCIN - 30 October 2016

" It wasn't mentioned clear enough that I need to have credit card on my name at time of car collection ( I payed via debit card) "

" nice staff but:1)when I arrived to collect the car I couldn't do it as I didn't have credit card. I had to comeback home and waisted around 1.5 hrs from my trip.2)when I cameback with credit card car wasn't ready at the location, was waiting another 15-20 min. 3)than they realized the car which arrived wasn't automatic as requested and they couldn't organise one when I told them I prefer automatic. 4)finally I was given diesel for free which would be more less difference between manual and automatic and they tryed to spin it like I'm making great deal.5)the tank was filled to about 3/4 (not full), so probably previous costumer payed for it.6)when I returned the car they gave me 15% voucher as VIP compentetion for next hire (really?) "

GALWAY, IE - Reviewed by ELLEN - 02 October 2016

" Auto Europe Website was easy to use. No issues with Payment or Car Rental process. "

" Nice new car, exactly as ordered, ready to go. Personnel were friendly and efficient. "

GALWAY, IE - Reviewed by PETER - 21 September 2016

DUBLIN, IE - Reviewed by JOHN - 28 August 2016

" Car rental was fast and efficient would highly recommend "

" Polite, fast friendly service just great "

DUBLIN, IE - Reviewed by SUNEET - 24 August 2016

" very helpful staff, would highly recommend Enterprise for car rental. "

DUBLIN, IE - Reviewed by LIAM - 19 August 2016

" We arrived at the counter before 23:14 for a 23:00 booking, i.e. 14 minutes late, and the desk was closed (in both terminals). The rental company has since confirmed that they were not provided with the flight details by autoeurope and would have waited had they been aware of our flight status - every other rental company desk was open. "

DUBLIN, IE - Reviewed by VALENTINA - 12 July 2016

" Once I got there I couldn't get the car because they didn't accept my credit car, which I used several times for renting cars. They asked for a mastercard, and my card is a Mastercard. I called the customer care number and they told me I could have got a refund only if I canceled the booking 48 hours in advance. My question is: how could I know that my Mastercard credit card wouldn't have been accepted by ENTERPRISE 48 hours before the moment I got there? "

" didn't accept my credit card (MASTERCARD!!!) and couldn't get any kind of refund!!!! "

DUBLIN, IE - Reviewed by BERNARD - 01 June 2016

" Good value. Nice car but not being able to use a visadebit card made it very awkward for me. "

" Waiting a long time to get service when returning with the car. "

DUBLIN, IE - Reviewed by KENNETH - 29 May 2016

" Easy, professional "

" Excellent customer experience! "

CORK, IE - Reviewed by GERALD - 09 March 2016

" On line booking was very good and uncomplicated. Very pleased. "

" Sarah and Jason were excellent, polite, professional and a pleasure to deal with. The collection and drop-off service is superb. "

GALWAY, IE - Reviewed by ITA - 16 February 2016

" Extremely friendly, polite and personable service, even kept the office open a few minutes extra for me as I was running late to collect my car. I would not hesitate to use Enterprise again in the future. "

DUBLIN, IE - Reviewed by SAMANTHA - 07 February 2016

" Great thank you "

" They were nice enough apart from trying to upswell my various insurance and not knowing what they were doing with regard to my card deposit etc. they said I should have book directly because you didn't pass my details and they couldn't get in contact with me re my car hire, for what I do not know "

CORK, IE - Reviewed by SHANNON - 11 January 2016

DUBLIN, IE - Reviewed by KARL - 06 January 2016

" Awful customer service,ignorant and no interest in helping me out in a situation where I was unable to hire the car due to not having a credit card. I was left stranded without a car and unable to attend a wedding in cork, yet auto Europe still took the money and refused to refund it. They also provided a fake contact phone number to enterprise who I was hiring the car from. Enterprise were trying to contact me to inform me that a credit card was needed to hire car but were unable to,until I turned up and was told this at the last minute. Avoid auto europe, they are gangsters "

" Could not really do anything to help me as the booking was handled by autoeurope "

DUBLIN, IE - Reviewed by ANDERSON - 31 December 2015

" Great service ! "

DONEGAL, IE - Reviewed by ELAINE - 23 November 2015

" The volkswagon up we got is not suitable for steep hill areas very little luggage space "

" The staff were very friendly and very helpful would definatley use your company again and reccommend to family and friends "

DUBLIN, IE - Reviewed by DESMOND - 29 October 2015

" Excellent. Efficient and friendly, no fuss, no mess, rapid turnover both ends. "

DUBLIN, IE - Reviewed by JOHN - 16 October 2015

" enterprise were very helpful and thorough. I would definitely rent with them again. Very nice car, service and very accommodating "

DUBLIN, IE - Reviewed by KEVIN - 29 September 2015

" I was unable to rent the car I paid for because I used a Visa Debit card to pay online for the vehicle, but was only told when i went to collect the car that I needed a credit card for the security deposit. It should be prominently stated on your website that Debit Cards are not acceptable payment. I will be bringing this issue to consumer affairs authorities in Ireland and Europe, including the Ombudsman's offices in Dublin and Brussels. I am also contacting the media to pursue an investigation of your company/s business practices in Ireland and other European countries. I am sure I am not the only victim from the hidden cost of using your website. "

" I was thoroughly disgusted with the treatment I received by this company. I offered to pay the !,200 euro security deposit in cash, which they refused. Therefore your company and Enterprise have profited from my use of your website and I did not even receive a car, which has been paid for and was necessary for me to attend an important family event which I was unable to be present at. i will be seeking legal advice regarding Enterprises's business practices, and the lack of warnings on your booking website that Debit Cards are not accepted. My treatment by your customers services phone operator was also disgraceful, who told me the loss of my money was my own fault for reading the "fine print" in the booking form. "

DUBLIN, IE - Reviewed by KATHERINE - 17 September 2015

" Enterprise is an excellent company to get a car from. "

CORK, IE - Reviewed by BRIAN - 08 September 2015

" Accepted debit card for payment but required visa card for rental.took my money ,got no car. Same company renting cars on debit card in other location two miles away.would not transfer rental to other pickup spot paid twice for one car required for a funeral "

" Same as above, called another rental firm. "

DUBLIN, IE - Reviewed by SURENDHRAN - 03 August 2015

DUBLIN, IE - Reviewed by DANIEL - 29 July 2015

DONEGAL, IE - Reviewed by IVAN - 28 July 2015

" On arrival at collection desk in Donegal discovered that a credit card was required. Result...no car hire and outrageous taxi charges. Apparently credit card is mentioned on booking documentation, but I would suggest that it needs to be highlited better. Cannot complain about chap behind counter as he was as helpful as the rules allowed. "

" Cannot complain about chap behind counter as he was as helpful as the rules allowed. "

DUBLIN, IE - Reviewed by RAJESH - 16 July 2015

" Nice website and its easy to book "

" I was given a citreon C4 instead of a ford galaxy which is a not a full size. I had to return C4 because its too small for 7 people and they gave me a bigger size as the one I booked. wasted an hour because ofthat. Also the one I booked was automatic and the one I got was manual. "

DUBLIN, IE - Reviewed by GAURAV - 11 July 2015

" great team..the best out there...i have rent few times with nearly everyone in past 14 years in Ireland but they r the best. "

CORK, IE - Reviewed by RONAN - 13 June 2015

" Very good service, great price. I did need to buy extra CDW insurance online from a different site because of the attitude of the car rental company (see below). "

" It may have just been this particular Enterprise office but they seemed to treat me as a lower class of customer because I had booked through a broker. They made it awkward for me to collect the car at a time that suited me due to, they said, needing to get cars out to other customers (presumably Enterprise customers). They then gave me the hard sell on CDW insurance costing more than the rental price or else, and I quote "if there's even a scratch on the car we will have to charge you €1,600 on your card". "

DUBLIN, IE - Reviewed by ANNE - 01 June 2015

DUBLIN, IE - Reviewed by BRENDA JANE - 26 May 2015

" Extremely friendly and helpful...I would only suggest to keep the office going 24/7, it IS an international airport, or at least until the last plane lands, had to wait 4.30 hours to pick up the car "

DUBLIN, IE - Reviewed by ALDAS - 17 May 2015

DUBLIN, IE - Reviewed by ERIN - 06 May 2015

DUBLIN, IE - Reviewed by ERIN - 06 May 2015

DUBLIN, IE - Reviewed by ENDA - 02 February 2015

" clear info, easy to book "

" very good customer service "

DUBLIN, IE - Reviewed by CARMEL - 18 January 2015

" Excellent as usual. "

" They were excellent, could not fault them. "

DUBLIN, IE - Reviewed by CARMEL - 18 January 2015

" Excellent as usual. "

" They were excellent, could not fault them. "

CORK, IE - Reviewed by JOHN - 10 December 2014

" WEbsite easy to use & car was perfect "

" Superb customer service at check in desk "

DUBLIN, IE - Reviewed by NACIME - 29 October 2014

" Great service !!! you call a rental agency, they give you a huge pricing then when you check on Auto Europe the same car is much much cheaper !! good, excellent service ! "

" when I rent a car via Auto Europe with Budget, I pay only the cost of the car and a very cheap insurance with Budget. With Enterprise, I paid more than 240e extra for insurance and fuel - Iwill definitely use Auto Europe to book cars with Budget but not with Enterprise anymore "

DUBLIN, IE - Reviewed by HILARY - 14 June 2014

" excellent service "

" higly recommended "

DUBLIN, IE - Reviewed by NOEL - 27 May 2014

" Great service. "

" Great service. "

DUBLIN, IE - Reviewed by TONY - 04 February 2014

" Why does renting with auto europe feel sooo right. "

DONEGAL, IE - Reviewed by BRIAN - 30 October 2013

" This was a hassle free experiance. "

" Best ever car rental transaction. "

DUBLIN, IE - Reviewed by GUSTAVO - 14 December 2012

" Nothing. I had one but was changed. Was about names of the company providers tahn you didnt find out until you paid for the booking. "

" Very good services, quick and very good customer services. Great "

DUBLIN, IE - Reviewed by GUSTAVO - 25 November 2012

" I will recomend it beacause its easy to book, to look for the type of car you are looking for, good prices and something new that i like and its diferente from other websites you know the company which you are renting from "

" I got very good service. "

DUBLIN, IE - Reviewed by DEBORAH - 30 September 2012

" Best price for cars in Europe "

" Only company that allows you to use Visa Debit, takes a €250 deposit and does not look to block off+€1,000 on you card "

DUBLIN, IE - Reviewed by NIALL - 05 September 2012

" I travel to Dublin, Ireland, a few times a year. For the last two years I have used Auto Europe for my car rental and I have been very satisfied with the value for money and service provided. "

" All the staff that I dealt with in Enterprise @ Dublin Airport were very friendly and helpful. The Opel Insignia I had was new and in great condition. It was an enjoyable experience. "

DUBLIN, IE - Reviewed by EDWARD - 27 August 2012

DUBLIN, IE - Reviewed by DAVIDE - 24 August 2012

" I'd like to always have the option to have the full insurance to have excess refound covering screen and tyres too "

" They require two proff of address and passport which I think it's just bullshit as I rented cars in most europea countries with autoeurope and other companies and in other continents too and never had to bring all that papaer work. "

DUBLIN, IE - Reviewed by SEBASTIAN - 19 July 2012

DUBLIN, IE - Reviewed by BRENDAN - 05 July 2012

" excellent car hire business, brilliant staff and a decent car "