DRIVE AND GO PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by KEVIN - 03 March 2020

" Overall Good. Exceptional value. Spoiled by slow shuttle collection from airport but I suppose you get what you pay for, but the charge for repairs is excessive. "

" Charged €398.99 for malicious key scrape on drivers door and slight scrape on rear door. Seems very excessive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 01 January 2020

" Good experience "

" Everything worked out pretty well, no problems "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JORGE - 15 December 2019

" all always happy with auto europa ... but i think this drive and go company.The rules on delays should be better appropriate . "

" I want to say now that my displeasure is not with auto europe ... but I have to expose my total displeasure with the company (drive and go), my flight arrival time at 20.10 pm. because of strike at the airports in france..my plane arrived just before 22 hours, but I could only call that company at 22.02 pm, without success ... because the closing time was 22.00pm, until then unfortunately can not blame I had to book a hotel, it cost me 53 euros to stay until the next day ... when I arrived at the company offices the next day I explained the situation, they claim I have to pay 45 euros in fees to get the I said I would not pay this amount because it was not correct, because the vehicle was paid, the arrogant individual concerned, tells me that he was doing me a favor, because he had the right to cancel, because I did not do it. day that should, well disgusted with this situation. I agreed in the annulment, I asked for the following complaint book, I was intimidated after I did it, I was threatened by this person, that my luck was that he was in the workplace, because if it were elsewhere he would resolve the situation otherwise .. contact the police by phone, to attend the site..it was recorded the occurrence !! and I made another booking for auto europe to follow, no more problems "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DANIEL - 10 January 2017

" The car pick up is not in the terminal as quoted "

PORTO, PT - Reviewed by NICOLAAS - 20 October 2016

PORTO, PT - Reviewed by CAROLINE - 13 July 2016

" We inspected the car at pickup and I noticed a small ding in one of the doors. He kept saying it was a new car (it had 5670km on the clock!) so there were no issues but logged the ding with bad grace. We noticed nothing else at the time. When we returned the car we were shown 3 minor issues with the car in a v aggressive manner. There was a small scrape on the alloys, a little dent in front bumper & scuff marks on the top of rear bumper. They demanded €650 for the damage. Rear bumper needed, at most, a buff but the charge was €100 for repainting. We pointed that out they got aggressive and said we should have taken better care of the car. We'd no bumps in the car and it would seem they wanted issues to charge us. EXTORTION RACKET! "

PORTO, PT - Reviewed by JOHN - 06 June 2016

" Excellent fast and friendly service "

PORTO, PT - Reviewed by CORNELIUS - 26 May 2015