DOLLAR UNITED STATES Car Rental Reviews

LOS ANGELES, US - Reviewed by PAUL - 27 August 2025

" Great price and flexibility from auto Europe. "

" I provided three different credit cards and were told all were declined. Knowing my cards had sufficient funds I suggested the issue was Dollar's terminal and asked the agent to try another machine. This one worked. The agent then, without asking or advising, upgraded me to a different class of vehicle. I only realised this when I attempted to drive out of the premises and the agent on the gate advised me of the additional charge. I then had to return to the desk to change cars. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MINNEAPOLIS, US - Reviewed by PATRICK - 03 August 2025

" No "

" It has been more than 7 days since I returned the car and I still have not received a receipt. As there is a $20 and some cents charged to my card I need my receipt. I have tried using Dollars get my receipt facility with no success Kind Regards Patrick "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by GREG - 17 June 2025

" Service at pickup was extremely slow. Many customers I spoke with were frustrated with the service. "

" Unfortunately took over an hour to reach service counter. Only two staff servicing a long line of people. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PATRICK - 01 February 2025

" Auto Europe is my go to for all my car hire needs - always come up with range of options and more often than not at the best rates. Issue of credit/debit cards for holding payments is a little grey, could be updated and clarified. Excellent overall "

" Overall Dollar at MCO were great, very satisfied. Only quibbles are they have very few counter staff on duty and long lines (should know when passengers/customers are arriving and match supply and demand better) and distance to walk to collect car from parking garage. When I did get to the front of the line the lady who dealt with me was efficient and professional and processed me speedily and in a friendly manner - top marks. Drop off was quick & easy and again the team member was efficient, friendly and professional - no issues whatsoever. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by GERARD - 06 November 2024

" As above "

" All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 05 November 2024

" Auto Europe was fine but dollar was not "

" Car was not clean. Fuel tank half empty. Charged me for extras I did not want or request ($320) which I am currently contesting "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by PETER - 02 November 2024

" I regularly use autoeurope when hiring a rental car on holiday in the US because full insurance coverage is included. "

" The car allocated on collection was much smaller than expected for a mid-size car. No other alternatives were available, even for an extra fee. On the second day, this same car suffered a problem, in so much that it wouldn't unlock. A replacement car was provided promptly and happily was a mid-size car. Dollar emergency assistance was very efficient and got us on the road with only 3 hours delay. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MIAMI, US - Reviewed by MIHAI - 31 October 2024

" Upon picking up the car Dollar did not have available the car that i have booked. I had to wait more than an hour for them to find a car that was also not in the best shape. "

" The car had 88.000km and was not in the best technical condition. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by ELAINE - 30 October 2024

" Overall my experience was great other than the fact that the previous person had smoked in the car . Or if not someone certainly did . Been a non smoker I knew straight away it didn't seem to bother Dollar though all then done was write a note on my receipt that the car smelled of smoke was a disappointed that I still had to take the car . "

" Everything was perfect other then the car smelled of stale smoke I did bring it to there attention that someone had smoked in the car . As I myself or my sister did not smoke but got no response from them . Other than that I was very happy with Dollar . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ORLANDO, US - Reviewed by DANNY - 16 October 2024

" No problems with auto europe "

" 2.5 hours from arriving at the pick up counter until we were allocated a car and then had to go from terminal c to terminal A to pick the car up "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by OIRA - 28 August 2024

" It was fine "

" The staff were pleasant but there were no cars available at the airport and I had to wait over 30 mins for A car in the garage. What I received had 62k on the clock and duct tape on the door handle! Lots of scraps and dinges too! Car was fine to drive. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by RICHARD - 19 August 2024

" Didn't reply to my email communication about breakdown cover in a timely fashion. "

" I felt a Subaru Crosstrek is NOT an intermediate SUV but a compatc SUV. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CHICAGO, US - Reviewed by JOHN PAUL - 30 July 2024

" Horrible experience, didn't get the car I booked, terms and conditions with dollar were not but made clear at time of booking. booked with them as dont have a credit card, just a debit. I booked a 7 seater and when I went to pick up they said I need a credit card for a 7 seater and they could only give me a smaller car. Disgraceful. I was left at the desk for 30 minutes. Tried every number for auto Europe, could not get anyone, dollar told me they could not refund any difference,. Horrible service. "

" Did not get the car I booked? Got a lesser car for same value, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PHILADELPHIA, US - Reviewed by FRANCIS - 09 July 2024

" . No comment "

" Okay no issues "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BOSTON, US - Reviewed by STUART - 08 July 2024

" Once I had the car I was very happy and had no issues with charging or navigation. I travelled from Boston to Lake George NY and various side trips. "

" In general an excellent experience staff very friendly and helpful. One negative comment the staff at both the desk and vehicle kiosk did there best to persuade me against having an EV. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by EUGENE - 03 July 2024

" Great experience will definitely book again. Great service and great value "

" Great service. Easy to book online, very easy and fast pickup and drop off. Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by DAVID - 23 June 2024

" Picking up the car and returning was very straightforward. The car was perfect for our trip . Staff at the counter were helpful, professional and friendly. "

" The whole experience went off without a single issue. Very happy with the car rental, staff and vehicle. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PHILIP - 19 June 2024

" As expected "

" We were very annoyed about the hidden charges only revealed after the vehicle had been returned- concession recovery fee, sales tax, etc. There was no screen washer fluid in the vehicle "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BOSTON, US - Reviewed by VINCENT - 06 June 2024

" The car rental was very successful, no surprises, a new car at a resonable price. "

" Great service and car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLOTTE, US - Reviewed by BRIAN - 16 May 2024

" I have had two dollar rental cars on my 2 week vacation to usa. I left a review following my appauling experience on the first rental and no customer contact made. My second rental(this review) the car was poor but also a similar attempt to hard sell upgrades. I will not use dollar car rental again. "

" The vehicle mechanically was poor. High revs in low gears, engine alarm czmee on on our last day and intermittent abs/brake alarms. High mileage on the car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOSTON, US - Reviewed by JAMES - 06 May 2024

" Always happy to hire with Auto Europe "

" We received a Subaru car which in my opinion was not up to standard as it had no Sat Nav and we also had to pay extra for Electronic Tolling meter "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOSTON, US - Reviewed by ANN - 24 March 2024

" As stated above extremely Happy throughout just the minor error of nobody informing us of the tied up exhaust but we have recommended your company and dollar and especially the Chevrolet Tahoe we had to family and friends both stateside and here in Ireland with a few people already booking cars with ye Thank you again and we will be using ye within the next year again "

" We were extremely happy with our vehicle and service all the way through. The only thing was we noticed our exhaust pipes on the passenger side of the vehicle was tied up obviously from a previous use but we were not informed of this on our cat hire so maybe just take note to inform a customer of this in the future but other than that it was amazing Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WHITE PLAINS, US - Reviewed by CATHERINE - 24 March 2024

" Excellent, easy, and value for money car rental. From the online booking process through car pick up at US airport to the drop off everything went smoothly - and no surprise charges! I will definitely book with Auto Europe again. "

" Excellent service. Check in and car pick up was fast and efficient. Car was perfect - clean and more than I hoped for. Drop off check out took a minute! Thank you Dollar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JULIE - 14 March 2024

" Easy pick up & drop off No hard sell to upgrade car or insurance Which made me very happy "

" Nice staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by LINDA - 07 March 2024

" Shuttle bus and driver, counter staff and car were all good. Everything went smoothly and the return process was very easy. "

" Excellent service and staff throughout rental process - before, during and after. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PETER - 19 October 2023

" Have used Auto Europe before and had/have no issues with the service. "

" Arrived into Terminal C in Orlando. QUEUE was about 20 people deep, after about 30 representative from Dollar came out from behind desk to say no more cars available had to travel over to terminal B to get car. SAT NAV did not work the whole time I had the car. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by RONAN - 19 October 2023

" If you can ensure I am not charged admin fees to pay a toll I could easily pay myself and also address how in gods name it takes 2 hours to pick up a rental car and also the car was not very clean inside and a Ford SUV was not the equivalent of a Grand Jeep Chereokoe "

" Queued an hour to fill out paperwork and then waited another hour to receive keys to car mental - was not told I could not pay road tolls myself and now will be left with a bill to pay ? Which i am also not happy about "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SAN FRANCISCO, US - Reviewed by DEREK - 03 September 2023

" I was told at the counter that i had no breakdown , windscreen cover etc, he said i could take a chance i said i had full cover he showed me his screen where it should indicate such , but i had not a clue about his screen , i had to pay 248.00 for cover very disappointed the delay with the car on top of baggage delay i just wanted away from there, "

" We had to wait for the vehicle to come available , at least 20 mins, "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by JOHN - 03 September 2023

" It was good apart from the delay on arrival "

" Only issue was that I had 30 minutes to wait until the car was cleaned on my arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ANTHONY - 29 August 2023

" Our flight was delayed and even though the Dollar desk had closed we could still use the Hertz desk to pick up our car! "

" Very easy pick up and drop off process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by MICHAEL - 23 August 2023

" As above, also don't understand why there weren't separate queues for those who'd prebooked and those who hadn't, numerous people ahead of me in queue hadn't prebooked but were still given a car ahead of me, if I have a car prebooked for 12 then I should have got a car ahead of people who hadn't prebooked anything, there were numerous other car hire companies in the airport some with 3/5 in queue and some with none at all, if I hadn't prebooked and paid for my car then I would simply have gone to a different hire company. Absolutely shocking service, prebooking means absolutely nothing, I had to send my wife and children off in a taxi while I waited, total joke. "

" Car pickup booked for 12 midday, was notified to ring if I was going to be late, arrived there at 11.45am to join over 100 people in queue, was 2.10pm before I got to counter only to be told there was no car available for me at this time(so much for pre booking). It was 3.05pm before car became available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAMIEN - 22 August 2023

" Wait time was a joke. "

" 50 minute wait to collect car. Staff left counter for breaks with long queue forming. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PHILADELPHIA, US - Reviewed by WILLIAM - 09 July 2023

" N/a "

" Was charged $115 after the rental without being provided an invoice breakdown of the chargers. Rental car was old and worn. Return was ver confusing. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by JOEL - 07 July 2023

" Average , would try other suppliers next time "

" Slow service at pock up , 40 mins with 2 people I'm front of me . No body at drop of when we got back to airport and had to wait .. car was a 2019 . "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

EL PASO, US - Reviewed by DEREK - 01 July 2023

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by SEAMUS - 14 May 2023

" As above "

" This time all went smoothly and service was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PATRICK - 14 May 2023

" Long line at counter "

" Long line at counter "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by RYAN - 09 May 2023

" Overall very good and will use again. "

" Everything was great. The only thing is that car could have been cleaner. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by NEVILLE - 08 May 2023

" On line checkin a joke "

" It took over 2 and a half hrs to collect my car counter staff garage staff were extremely slow and inefficient "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 6

LOS ANGELES, US - Reviewed by CORMAC - 30 April 2023

" As above. AutoEurope website is one of the best and I will be using them again "

" There was a delay in the pick up of the car at dollar. It took 2hours of queuing at Dollar to complete the pickup. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MIAMI, US - Reviewed by JOHN KEVIN - 04 March 2023

" Good value and very competitive. "

" A very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by LINDA - 20 December 2022

" Issue with dollar, not autoeurope "

" Policy on debit cards was not clear. They charged more for an extra driver than was advised on your site The car was disgracefully dirty, we had to clean the windows and mirrors ourselves just for safety "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 30 November 2022

" Great "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by LIDIJA - 12 November 2022

" I've been using Autoeurope for quite a numerous times across Europe and USA. They are no doubt my favourite car rental booking platform. I have no complains whatsoever about the flawless services they provide. "

" I've rented Dodge Ram but got Chevy Silverado. Which is in the same class, but cheaper pickup truck. It took quite a while for overwhelmingly relaxed lady in the car lot to finally put an effort and find the truck available. It had some decent wear and tear and lousy repairs as there was nearly 70K miles on it. Although mechanically it worked just fine. But the most ridiculous things is that my rental period was 2 weeks but Dollar gave me car with 7% oil life and empty washer fluid tank :) And it was all dusty, but that I could understand as there was a sand storm in Vegas that night. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by DESMOND - 08 November 2022

" See answer to 3. above. Also the car did not have built-in GPS which is very poor in 2022. "

" Car was dirty inside - seats stained. Also many small dents and scratches which I had to bring to attention. The car drove ok but it should not have been put out for hire without repair and thorough deep clean. Also it would be a more satisfactory if receiving staff could attend you properly on the early afternoon return rather than just asking you to leave the car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 4

LOS ANGELES, US - Reviewed by MAURICE - 07 November 2022

" Same as above "

" Nothing to add "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOSTON, US - Reviewed by JAMES - 08 September 2022

" Can you come back to me on the toll charges option "

" I usually travel with guys because you never charge extra but this time the option for road tolls was extortionate . My tolls would have been under 20 but I was charged 90 I would appreciate if you could look at this for me .Thank you "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by GEORGINA - 01 March 2022

" All good "

" Could have done with more counter staff but overall good experience "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

WASHINGTON DC, US - Reviewed by MICHAEL - 05 January 2020

" Will be using this car hire again for sure! "

" Staff went above and beyond during our return, very happy and appreciated! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRIAN - 04 January 2020

" Fine "

" Charging and options for tolls very unclear. Desk agent seemed only interested in an expensive upsell for tolls. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OAKLAND, US - Reviewed by BRENDAN - 03 January 2020

" Good for the most part. Customer service at the front desk needs a little polish though. Great location also. "

" Overall very good. The girl on the counter wasn't very helpful at all when we checked in though. I had requested a 4 wheel drive vehicle as we were going to Lake Tahoe but she told me they may not have one available. When I went outside to collect the car, it was 2 wheel drive and the staff member there went to a lot of trouble to find me something more suitable. She eventually found a Dodge Ram pickup and we decided on that for an upgrade of 25$ per day. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by DECLAN - 03 January 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SAN ANTONIO, US - Reviewed by GEOFF - 02 January 2020

" Currently reviewing hire agreement due to what should or shouldn't have been supplied under the rental agreement. This is the one area I feel Auto Europe fails in how the agreement is provided and what is understood to be provided yet finding something different upon arrival at the hire counter and collecting vehicle from selected provider. There needs to be much clearer understanding of the agreement. See your competitor e.g.Zest and response from Which.co.uk (Zest score 89% Auto Europe 75%) "

" the new pick up and return facility within San Antonio Airport is excellent "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by SHARON - 12 November 2019

" Very good value "

" Dollar were excellent. They now take debit cards and didn't try to sell us insurance we didn't need "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by MARY - 03 November 2019

" great all went perfectly "

" I always choose dollar.I find they do not put pressure on you to add extras and I have always had a good experience with them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by THOMAS - 28 October 2019

" I did not receive my first choice of car booked "

" I did not receive my first choice of car booked "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOSTON, US - Reviewed by STAN - 23 October 2019

" Only problem encountered was with the GPS - On our last day there was a problem and GPS couldn't connect to any routes. We wasted 2 hours trying to get the GPS to connect but were unable to do so. We had planned to visit Providence on way back to airport but were unable to do so as we were afraid we would get lost and not make it to the airport in time for our flight. It was only when we got to the airport and returned the car we found out there was an IT problem with all the GPS systems and that the office had been informed of this that morning. I would have thought it would have been good customer service to notify me of this - company had my cell phone number - rather than have me wasting 2 hours trying to connect a system which was down! "

" Only problem encountered was with the GPS - On our last day there was a problem and GPS couldn't connect to any routes. We wasted 2 hours trying to get the GPS to connect but were unable to do so. We had planned to visit Providence on way back to airport but were unable to do so as we were afraid we would get lost and not make it to the airport in time for our flight. It was only when we got to the airport and returned the car we found out there was an IT problem with all the GPS systems and that the office had been informed of this that morning. I would have thought it would have been good customer service to notify me of this - company had my cell phone number - rather than have me wasting 2 hours trying to connect a system which was down! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by JULIA - 22 October 2019

" Top ratings for Ease of use and clarity of the website and agreement provided. "

" Few staff on at counter- 30 minute wait for pickup but staff were courteous. The windshield wipers were dangerously bad and the front camera kept malfunctioning. Other than that the car ran fine. I wasn't much displeased. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEWARK NJ, US - Reviewed by CARL - 18 October 2019

" Really can't fault it. Excellent. "

" Agent who checked us in was an absolute pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

WASHINGTON DC, US - Reviewed by ANTHONY - 16 October 2019

" We have used Auto Europe on numerous occasions to rent cars in the USA. this was by far the worst experience. When my wife complained to the guy on returning the car he just laughed at her & walked away. On pick up I was hassled to purchase extra insurance & add ons, it didn't make it a very pleasant experience. "

" This car was very dirty on the outside at pick up. we remarked on it to the guy at the checkout. He offered to get th car cleaned but we declined not realising just how bad it really was. it wasnt until the following morning that we saw papers and uneaten food under the front seats, there was what appeared to be candy & melted chocolate in the centre console & on the back seats & doors. It appeared that there was chewing gum & food on the outside of the doors. I dont believe that this car had been valeted since the day it was purchased or else the previous customers used it as a skip..I would have returned it to dollar had we been closer. we were 4 hours away.. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by LIVIA - 14 October 2019

" All was written above "

" I was charged for Prem Rd CSC and also for FPO even I ordered a vehicle from your company on the basis "Pick up full, return full. I filled the tank 3 km from Dollar office and sent the receipt to them to prove that I fullfiled all contract conditions. I hope they will take this into consideration. This was the third time I rented a car from Dollar and never had such problems. It seems to me that it was an employee´s fault. He did not ask me if I am interested in additional insurance, neither did not point out the fuel policy.He only asked me to put down my signature without showing what I was signing. I am now in contact with Dollar and hopefully they will solve the whole problem quickly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NEWARK NJ, US - Reviewed by GEAROID - 07 October 2019

" Charged tolls a month after I returned without any documentation, correspondence or evidence. Despite me paying cash at all toll roads. If additional charges are justified then some form of correspondence /invoice should be forthcoming to justify. Auto Europe have provided no assistance at all and take weeks to respond to emails. "

" Charged tolls a month after I returned without any documentation, correspondence or evidence. Despite me paying cash at all toll roads. If additional charges are justified then some form of correspondence /invoice should be forthcoming to justify. Auto Europe have provided no assistance at all and take weeks to respond to emails. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by PATRICK - 04 October 2019

" Returned the car to dollar car rental orange county airport by mistake and needed to go to lax in a hurry so they provided me with a new rental car no charge made my flight because of them very grateful to the staff in dollar car rental in orange county airport "

" Great experience with dollar car rental staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JIM - 01 October 2019

" As above "

" They were busy at the counter and quite slow "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by TIMOTHY JOSEPH - 29 September 2019

" Booked Dollar based on price. Helpful staff, explained local toll systems well and clearly explained fees, so no surprise charges. "

" Booked Dollar based on price. Helpful staff, explained local toll systems well and clearly explained fees, so no surprise charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PEADAR - 12 September 2019

" Very competitive rates and the website is easy to use. "

" Our car was not ready and we had to wait in a cue in the garage for almost an hour before it arrived. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by KIERAN - 16 July 2019

" As above "

" Great company to deal with but unfortunately we had a second car hire for another family member but her partner couldn't make the holiday last minute family emergency and dollar couldn't help her out with changing the driver cause her partner was not in the country very poor on their side "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by JACEK - 15 July 2019

" Auto Europe website was nice and easy to work on. Didnt had any problems to browse for all options needed. Well recommended. "

" Overall it wasn't to bad. A bit complicated to find transport from the airport to the rental place. Car was in good condition however tyres didn't look fresh. Had to buy extra insurance for tyres and other damage that wasn't really stated on the web site when making the booking. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FORT MYERS, US - Reviewed by MAIRE - 12 July 2019

" It was the easiest experience I had renting a car "

" The Dollar agent was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by DAVID - 20 June 2019

" Booking experience fine I found good value rental No better/ no worse than other providers "

" Very slow collection at terminal waited 30 mins for shuttle bus Rest of experience was good "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHARLOTTE, US - Reviewed by REGINALD - 23 May 2019

" Besides the pick up of the car everything else was good "

" Picking up the car took over an hour to do. People behind the desk were very slow and didn't really know what to do. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by BRIAN - 26 April 2019

" See above "

" Booked a sat nav at time of booking the car. After an 11 hr flight got to the dollar counter there was 300dollars in extras and was then told that it was actually 900and the garmin came with a cost of 600dollars which I had never been advised of. I told the girl to cancel it - got into the car and it already had sat nav. Shocking! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 20 April 2019

" Ditto. "

" Obviously happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NOEL - 28 February 2019

" Very good experience "

" Very easy to deal with, would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by PETER - 04 February 2019

" I have used Auto Europe for many years and again found the service to be efficient and competitive. "

" Each element of the car hire with Dollar was good. Staff at reception and car collection and return were courteous, helpful and efficient. Car operated well with no issues. I have used Dollar in previous years and see improvement this year on your good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRENDA - 02 February 2019

" I found the autoeurope site easy to use. "

" The agent tried to persuade us to spend more for a larger vehicle, which would have been costly and unnecessary. He tried to persuade us by saying he couldn't guarantee we would get the 4 door car we had booked. We held our ground and when we went to pick the car, they were all 4 door! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LOS ANGELES, US - Reviewed by PIOTR - 08 January 2019

" Auto Europe- good - but I would like to finally have the option of actually reserving the car you want, rather than having a lottery of what mid-size, premium or other car you get. "

" First the positive: the vehicle we received was brand new. That was very nice. Now the bad: - there were no mid-size SUVs available, so we had to chose from several other types of vehicles. - the counter-staff misrepresented two things during pick-up. First, despite explicitly being told that we did not want additional insurance, he added a premium road assistance service. Thankfully, Dollar agreed to remove this later on, which saved the situation a bit. Second, the counter-staff did not explain properly the various fuel options - he rather suggested that Dollar has an amazing deal where we can just return the car and they will fill it up at a great rate. Reading the contract later on, it turned out that this is a standard Fuel Purchase Option which costs more for the customer than refuelling on your own. So overall, my impression was that the staff was eager to take advantage of customers arriving after very long flights and entry procedures. This of course led me to a feeling that I would not want to use that service again. "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by LISA - 07 January 2019

" Will use Dollar again "

" Pleasant staff, quick delivery of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by DEREK - 05 January 2019

" As the above box Fabulous "

" I must say it was a very easy experience the counter staff lady in San Francisco was fabulous very helpful and pleasant , and on return very good as well , overall excellent, Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by DAVID - 03 January 2019

" Reasonable service overall, but the policy on toll charges seems very unfair. "

" 1. Minor fault on the vehicle - front right indicator not working. 2. The charging for toll processing appears excessive. I was advised that I did not require an Easypass, but I then encountered some very small tolls - between $1 and $2 - and it appears that I will be charged an additional $15 for each of these. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by GRAHAM - 02 January 2019

" Over priced "

" Ended up paying the same to dollar in fees as I payed autoeurope for rental. Think overall price should be given at start of booking, was aware of one way fee but everything else! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ELAINE - 29 November 2018

" Love the car I got paid for gas up front so I could bring back empty but it was cheaper to fill yourself other then that everything was amazing "

" This year it was amazing so fast and no pushing you to buy anything extra "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT LAUDERDALE, US - Reviewed by PATRICK - 18 November 2018

" The response I got from your reservation agent was not customer friendly and the Telephone No that was given on my paperwork for the car hire could not be reached If you need to speak to me please contact me on 00353872026490 "

" I had to cancel my car hire the day after I arrived in Fort Lauderdale as I was sick on my journey there and I was put on medication that can cause drowsiness and recommends not to drive. I contacted Dollar rent a car to cancel the car hire and they told me there would be no charge and to email euroxml@autoeurope.ie and I was shocked by the response I got from Yao Mawuena Anoumou Reservation agent, about the policy of the company and I was not entitled to a refund where I was thinking of the safety of other people by not driving. When you visit America you do need a car to get around and because of my illness I had to hire a Taxi to get to places which ended up very expensive. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by TOM - 30 October 2018

" Good overall excellent insurance with car. Would like to be able to input loyalty number from car hire company in to booking form with dollar express number would cut out having to queue at arrival "

" Very happy. Only issue is the length of queue when picking up car desk very slow "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by LIAM - 27 October 2018

" See #3 above "

" Original vehicle was in very poor condition. Dirty and full of scrapes and dents. Dropped it back following phone call the following day. No apologies from counter staff. No upgrade offered. Had to refill car prior to dropping back despite its poor condition, which is when I discovered it hadn't been filled as it cost $12.50 to top it up despite driving it less than 20 miles!! Add to this the time wasted as well as $10 in tolls and you can see my dissatisfaction. I'm a frequent Autoeurope user and very surprised by the quality of the Dollar vehicle. Yes, I did choose it myself but impossible to check in dark parking garage and not informed of the poor condition of the SUV by Dollar staff once chosen. Car had obviously not been cleaned as it had petrol stains around the petrol tank where it had been overfilled previously "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LAS VEGAS, US - Reviewed by MICHELE - 17 October 2018

" Auto Europe is excellent as usual! "

" We were first given a car we arrived at the exit gate and the lady says that the car is malfunctioning so we have to go back and take another car. Since there were only Two Cars in the indicated parking area we go for the second one but there are no Keys inside. We go back again She's a suggests to take Another car. But that is a lower category car... such we eventually took. morale: plenty of time wasted and we spent More than we should have. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BOSTON, US - Reviewed by GLORIA - 17 August 2018

" as number 3 comments "

" Everything went smoothly both pick up and return. The car was very good - Nissan Rogue with no problems. We were with you last year as well and hope to be next year as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JOE - 26 July 2018

" s "

" d "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by KIM - 16 July 2018

" Terrible experience!!! "

" When we arrived they charged us an additional $400 for the rental. They said you had made mistakes and that they would not honor the booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by MICHAEL - 26 June 2018

" Great car - great price! I will ALWAYS consider Auto Europe when renting a car in America. "

" Great car - great price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by GERARD - 18 June 2018

" Good overall experience. Quick pick up and drop off. Good price. Not too much selling of additional products and services at the counter (insurance and tolls etc). "

" Very easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ELEANOR - 25 March 2018

" Not about Dollar but Florida car hire in general . The toll roads in miami are all sunpass, perhaps some method of buying that option directly before leaving should be considered as cash is now not taken at a lot of them "

CHICAGO, US - Reviewed by ANTHONY - 21 March 2018

ORLANDO, US - Reviewed by RONALD - 23 February 2018

PROVIDENCE, US - Reviewed by EILEEN - 19 January 2018

ORLANDO, US - Reviewed by MICHAEL - 11 January 2018

ORLANDO, US - Reviewed by THOMAS - 03 January 2018

" Always have great service "

LOS ANGELES, US - Reviewed by CORMAC - 02 January 2018

" great website and good value prices "

" still awaiting the final bill from Dollar regarding tolls "

ORLANDO, US - Reviewed by JOHN - 08 December 2017

" My experience with Auto Europe has always been excellent. It?s not always as smooth with the car hire company, though it is normally quite good. I had a nice car with Dollaron this trip, but it smelled. On investigation, I found that the wheel well was full of water, and I believe that is what was making the smell. I took out several buckets of water and towel dried the boot. I reported the issue, but decided it was too much hassle to change the car. Otherwise, the car was excellent "

" Their complaint handling system is not customer friendly. Their cars are generally what you expect, but if you advise them about a problem, they pretty much blank it "

LAS VEGAS, US - Reviewed by ANTOINETTE - 04 November 2017

MIAMI, US - Reviewed by WITOLD - 02 November 2017

" Couldn't pickup a car because I have only US drivers licence. Needed to pay 3x the price in the end. "

" Couldn't pickup a car because I have only US drivers licence. Needed to pay 3x the price in the end. "

ORLANDO, US - Reviewed by THOMAS - 29 October 2017

" Couldn?t find anywhere on web site to submit Dollar Express number. This makes a big difference when collecting the car in a busy airport. "

PROVIDENCE, US - Reviewed by LUKASZ - 23 October 2017

" Fantastic employees at the TF Green Airport. "

ORLANDO, US - Reviewed by RODDY - 16 October 2017

" I booked with you because the booking said "Nissan Altima or similar Standard 4 door car". I specifically wanted that size of vehicle. Turns out that with Dollar a Nissan Altima is a full-sized car so instead I received a smaller car. At best you don't know what the car hire companies offer or at worst you tried to mislead me. Either way, my first and last Florida booking with Auto Europe. I'll go back to US Rent-a-Car who I've used for 20 years (I g twice a year). "

" It went from bad to worse. I noted that the fuel gauge did not appear to suggest that the car was full of gas/petrol. The "distance to empty" stated 351 miles. The agent told me I was wrong. When I filled the car during my stay the "distance to empty" stated 457 miles. So as far as I am concerned, Dollar cheated me out of approx 100 miles of fuel. "

WASHINGTON DC, US - Reviewed by PATRICK - 12 October 2017

" Bad start as reported..selected car I wanted, loaded all suit cases but stopped at exit checkout with "can't rent this car sir, administration problem.". Had to return desk and Dollar selected next car. I brought this car back the following day because wife unable to get out of low seats. So far so good with this car returning sat due funeral. Have to see bottom line then will advise. Rgds Pat Cormican Ps Dollar staff at Dulles desk , especially Jimmy and Pakistanii man who found my phone and wallet. "

" As above, apart from the fact that desk staff were not aware that one of the fleet could not be rented. "

NEW YORK, US - Reviewed by STEPHEN - 18 September 2017

" You should emphasize that the use of the electronic toll tab has a cost attached to it. "

" Like most car rental companies they tried to sell something that was already included (roadside assistance) and then made out they would generously remove it. "

PROVIDENCE, US - Reviewed by JOHN - 13 September 2017

" I opted for a package with one additional driver and free* tank of fuel - this worked very well for us and I would opt for the same deal when next I travel *not really 'free' - the extra cost is added on !! "

" When I went to the Dollar office, there was only one agent on duty on a very busy evening, with many overseas & local customers queueing to collect cars - a lengthy delay that should have been avoided - clearly additional personnel were needed. The handover staff were very pleasant and helpful. "

RALEIGH, US - Reviewed by TARA - 12 September 2017

NEW YORK, US - Reviewed by LADISLAV - 28 August 2017

" Great experience overall, only negative is long refund processing period when tryin to change rental. "

" Long wait for pickup, booked car Toyota RAV4 was not ready even though we called few days before to make sure it's this vehicle that we get. They tried to give as a different middle class SUV. It took them 30 minutes then to get us the correct vehicle with a lot of negative comments on our behalf. "

NEW YORK, US - Reviewed by MARTIN - 28 August 2017

" Dollar had some problems providing cars on that day 18/8 in NY, which caused some delays. However, the lady we were dealing with was still very friendly and accommodating. No issues otherwise. "

PHOENIX, US - Reviewed by DAVID - 16 August 2017

" Dollar car hire charged is $8 a day in case the car broke down, this should be covered in the standard price "

" As above - Also I hired a Hyundai Santa Fe, as I have driven one in Ireland. The supplied car a Nissan Rogue was smaller in size, but ok "

ORLANDO, US - Reviewed by BERNADETTE - 11 July 2017

" When we selected our car on your website we were encouraged to upgrade our car. Even though we paid extra it did not benefit us in any way as we ended up with a Toyota Yaris! Also, before we departed for our journey I rang Auto Europe to discuss insurance and was assured we were fully covered. When we checked in at the arrival desk we were tool we would be liable for anything that happened to the car or other road users. "

" I waited for 2 hours in an extremely long queue to get our car. The customer service rep. was extremely rude, she told me that I would need a SunPass to go through some tolls and if I did not have it I would not be able to go on our journey nor could we turn back!!! Also, she never told me to keep receipts for tolls paid as I was informed later that I would be billed for tolls. Please check videos in Orlando for proof of payment. When I finally got to pick up the car there were only 2 left to choose from. I selected a Ford Focus but when we got to the exit I was informed that the car registration was only valid for a few days and we had to go back and got the only other car left. The car was full of scrapes and tiny dents . "

FORT MYERS, US - Reviewed by ANNE - 30 June 2017

" V Efficient "

" v efficient "

ORLANDO, US - Reviewed by LISA - 15 June 2017

LAS VEGAS, US - Reviewed by STEPHEN - 13 June 2017

" The car (Ford Escape or similar) we requested was not available when we arrived at the appointed time / place of pick-up and were given a family saloon instead. By way of recompense, Dollar allowed us to return the car with an empty fuel tank without a refuelling charge - we had booked Full to Full return. It was somewhat of a nuisance as I had confirmed the rental a week or so prior to the rental so I'm not sure why the car we requested was not available. The rep said the three previous customers had not got one either! The Sat Nav was not a proper sat nav - it was a GPS tablet type device licensed to Dollar with ads. It did not show alternative routes etc. Apart from the lack of chosen car it was an acceptable transaction. "

LAS VEGAS, US - Reviewed by FRANCIS - 04 June 2017

" It's the first time I've used Auto Europe....and I'm impressed. You saved me over 50% by booking with you. Fantastically easy way to book a hire car. "

" It only took 10 mins to collect car. Fair play to Dollar... best experience i've had with a rental car agency. "

ORLANDO, US - Reviewed by JOHN - 21 May 2017

" Great dollar car experience "

" Lovely car that worked well "

BOSTON, US - Reviewed by BRENDAN - 22 April 2017

ORLANDO, US - Reviewed by BERNARD - 27 March 2017

ORLANDO, US - Reviewed by TOM - 12 March 2017

" Rear ended by another car and no contact or emergency number available. Agents unable or unwittingly help. "

ORLANDO, US - Reviewed by DAVE - 26 February 2017

" Auto Europe was fine...no issues. BUT on return on the car to Dollar Orlando, they told me a ?300 clean fee would be imposed because I smoked in the car. At no stage did anyone tell me, point out a sticker or otherwise advise that smoking had this penalty. They said " It's in the contract, you should have read it!". I consider this unfair and verging on a scam and wish to contest this as an undisclosed and costly penalty. "

" See above message. I will call them and contest this unfair penalty. "

ORLANDO, US - Reviewed by ANTHONY - 24 February 2017

ORLANDO, US - Reviewed by ELAINE - 10 January 2017

ORLANDO, US - Reviewed by THOMAS - 09 January 2017

" Rental process was simple and easy to follow "

" No water in sump to clean windows, inside lights did not work also the remote did not work for the boot. When advised customer agent on return 'oh you paid in advance there is nothing I can do' The agent was very courteous and sympathetic to our problems. Lesson learned not to pay in advance. "

BOSTON, US - Reviewed by JAMIE - 09 January 2017

" Crazy amount charged for toll pass rental. Came to 130 dollars for 10 days. Was 20 dollars when rented with Alamo for same time period. Car was dirty when collected. Wing mirrors were filthy, difficult to see when sunny. Interior had white fluff all over back seat. "

ORLANDO, US - Reviewed by AIDAN - 13 December 2016

ORLANDO, US - Reviewed by DAVY - 04 December 2016

" Could do more for dollar express customers........ Just a as fast at normal counter "

ORLANDO, US - Reviewed by THOMAS - 01 December 2016

" Was not impressed at all, when we arrived they would not except debit card and charged us another 440 dollars, tank was full so we filled it up before we left it back and still charged, we got 200 and something back but still got charged over 200 on top of what we paid you, I would really appreciate if you could look into it before I rate yous "

NEW YORK, US - Reviewed by STEPHEN - 01 December 2016

" As I reviewed my final Receipt, upon return of the Car, I noticed an $85 fee for Tolls. I enquired in the office, to which I was informed the car had E-ZPass. I was not informed of this upon original pick up, and payed cash on several tolls while I had the Car on hire. I also recall checking the car upon approach to my first toll and saw that there was no E-ZPass tag present on the front of the car. When I inquired at the office, the staff in were not helpful with this issue and seemed rather careless, to be perfectly honest. I would like to have this $85 refunded to me ASAP. Your records will show that the Car did not go through any E-ZPass Tolls while I had the Car on hire. Thank You. "

ORLANDO, US - Reviewed by MARTIN - 01 December 2016

" Excellent service and great value for money "

" Why can't dollar offer the same value as autoeurope "

LAS VEGAS, US - Reviewed by WILLI - 28 November 2016

" Only 3 wickets were open and 20 people in line "

" More Staff at theFront "

BOSTON, US - Reviewed by ANNETTE - 28 November 2016

ORLANDO, US - Reviewed by JULIE - 07 November 2016

TAMPA, US - Reviewed by MARY - 06 November 2016

" I use auto europe no matter which country im travelling to "

" Found them great. They didn't push any extras. Collected the car early without a problem. It was a nice car and they were very friendly "

NEW YORK, US - Reviewed by ROSEANN - 05 November 2016

" Great car and service.no hidden extra price "

" Upgraded me and was very accessible in jfk "

ORLANDO, US - Reviewed by VINCENT - 01 November 2016

" Smooth transaction and no issues encountered at any stage of the process. thank you "

" Again no issues encountered with the rental, from the rental desk to the return lane everything went perfectly. "

LAS VEGAS, US - Reviewed by MARK - 31 October 2016

" Customer service is terrible. Premium cars are far from high spec.. pretty basic actually. Travel tab sat nav system is terrible, very unreliable and wifi on it doesnt work as informed. "

ORLANDO, US - Reviewed by TOM - 30 October 2016

" Should be able to enter dollar express number when booking "

ORLANDO, US - Reviewed by THOMAS - 29 October 2016

" We had to wait for two hours to get our mini van. There were over 50 people waiting for there cars.None available in the car park and when we got the van the inside was not very clean.I did not complain because I just wanted to get to the hotel it was a long day. "

ORLANDO, US - Reviewed by DANIELLE - 27 October 2016

" Signed up for express service to find out at the airport I can't and I'm also wondering is it proper procedure to give out cars with airbag faults? "

BOSTON, US - Reviewed by SHANE - 25 October 2016

BOSTON, US - Reviewed by BRENDAN - 19 October 2016

BOSTON, US - Reviewed by NOEL - 17 October 2016

" The should not de trying to sell you more stuff at counter "

WASHINGTON DC, US - Reviewed by KAREN - 16 October 2016

LOS ANGELES, US - Reviewed by VITALI - 14 October 2016

" Always use your website for ordering cars. It is convenient and cheap. "

" There was a big queue for cars "

COLUMBUS OH, US - Reviewed by THOMAS - 11 October 2016

" It would have been helpful to have been informed of the fuel type used by the car. In Ireland. a lot of cars use diesel and from the documentation provided I could not determine what type of fuel to use which caused me a bit of anxiety. "

HOUSTON, US - Reviewed by BRIAN - 10 October 2016

" Dollar wer not bad as such but they sold us a Toll pass which cost 125 dollars and we encountered only two tolls,one in Texas and one in Orlando.A big rip off I think! Regards Brian G Dunne "

LOS ANGELES, US - Reviewed by MARK - 10 October 2016

" At Los Angeles desk clerk stated that car had to be returned empty, which was untrue.Also made me initial for a Premium Road Service package at 7-99/day without an explanation. Fortunately the management are understanding and removed the charges on my return sfter complaints. "

ORLANDO, US - Reviewed by DENIS - 29 September 2016

" when we arrived it was late at night, 2 dollar staff were in the porta cabin, we were told the keys were in the car. i went and checked one of the cars and could not see the keys also not sure which car to take. twice i requested assistance from the staff in the porta cabin, it was like they were scared to leave the comfort and light.. at a;; times a member of staff should be present at the cars... "

NEW YORK, US - Reviewed by VITALI - 24 September 2016

NEW YORK, US - Reviewed by DECLAN - 23 September 2016

" SUV turned out to be Nissan Rogue (June 2015) - spec was not as high as expected "

" Staff member at Pick-up was tolerable courteous while staff member at JFK was indifferent to the point of rudeness "

LOS ANGELES, US - Reviewed by MARK - 18 September 2016

" Everything was as I expected it to be. No problems with billing, car being ready....just a simple and hassle-free experience. Will definitely use the next time I need a rental car. "

" Great, friendly and helpful people are Dollar. Quick process to pick-up and drop-off the car. Shuttle was readily available once we arrived at the airport and when we dropped off. Great experience. "

DAYTON, US - Reviewed by JIM - 10 September 2016

ORLANDO, US - Reviewed by PATRICK - 27 August 2016

ORLANDO, US - Reviewed by LORCAN - 26 August 2016

" some what expensive "

" helpful guy manning the desk "

NEW YORK, US - Reviewed by EDWARD - 22 August 2016

" On 8/2/2016 I was promised that $46.81 would be refunded to my credit card. 20 days later this has not been done. The reason I was to get a refund was for a full tank of gasoline to be left back empty/with any amount of gas. The promise was made to me by the forecourt manager witnessed by a Superior from Hertz who was visiting the car hire place that day.I paid for a full tank of gasoline but it was only half full.I brought this to the attention of the person at the gate on 7/19/2016.He marked my card as 3/8 full.I'm disgusted but not surprised.Trying to sell me "extra" insurance which I had already paid for...same happened in Chicago last year..You haven't enough space left for me- I could write a book.REFUND ME THE MONEY I'M OWED. "

LAS VEGAS, US - Reviewed by PATRICK - 19 August 2016

" I did not feel that I was supported in any way after the level of car I had booked and paid for was not available at Dollar in Las Vegas. They had no other cars and I had to take a car a number of levels below what I had paid for. When contacting Auto Europe, I was told it was a Dollar issue and to take it up with them. I had paid Auto Europe so would have expected some support. I would like to get a refund back on what I paid for and what I got. Please advise next steps. "

" No available cars even though I had reserved a Grand Jeep Cherokee and all they could offer me was a Ford Fusion. I had to take this car or drive around other Dollar locations to see if they had an SUV. After arriving in Santa Monica in a cramped vehicle, I had to drive to LAX to swap the car. All they would give me was a Cherokee which again was not as big as the car I ordered. I subsequently found out the car was faulty. The front passenger seat was stuck and could not be adjusted. The SAT NAV was terrible. After I swapped vehicles the device stopped working mid journey because it had not been transferred over to my new rental and I had spend time and money calling Dollar to reinstate the Sat NAV to my new vehicle. Albad experience. "

BOSTON, US - Reviewed by BIBA - 22 July 2016

" A complete nightmare I never got the car and was refused a refund "

LOS ANGELES, US - Reviewed by TERRENCE - 19 July 2016

" I am American, resident in Ireland, renting a car in America. I almost wasn't able to get my car because I presented my American driving license -- of course I saw that having a European driving license was a requirement in the fine print of the agreement, but I don't remember seeing this when I signed up. Overall though, everything was fine and the price was excellent. "

" This place is chaotic. The car we were supposed to get was somehow double-booked and taken by another customer, so we had to wait for a new car. The new car they gave us had obviously not been cleaned, but they insisted it was a "brand new" car. Aside from being dirty, the car was fine, and we eventually were helped by a very nice employee from their "Dollar Express" counter. Only rent here if price is important to you. We got an amazing weekly rate on our car that made up for the chaos at the beginning. "

ORLANDO, US - Reviewed by DEREK - 26 June 2016

" When we arrived in Orlando after a11 hour flight & 2 tired kids we were told we were getting a "SUV " ... My head was not thinking of the differences between SUV & VAN ... I now know why the guy was pushing me on the great car and when I went to collect it I then knew what was wrong ... Suv is smaller than Van. We couldn't go back so we had to settle for the smaller size car... When I looked around the parking lot for Vsns was empty ... So even if I complained there were now vans ... Which was the car we booked . Not impressed "

ORLANDO, US - Reviewed by YVONNE - 25 June 2016

" When we arrived I had to give a $250 swipe on my credit card - I hadn't been informed about this and as bill had already been paid on my credit card it wasn't as if they hadn't gotten their money. They wouldn't close my account when dropped back car in case any violations come in etc. also they told me I'd need toll pass which was over $11 a day - in fact we only encountered two tolls whole time. I argued my case but they would not let me pay tolls there and then with cash. I felt this was unfair too. The 12 days toll charge was eventually removed and I now have to wait for toll violations and be charged God knows what to my credit card. Also I felt better communication of fuel to use etc was necessary. "

NEW YORK, US - Reviewed by CAITRIONA - 24 June 2016

" The location address for the pick up from Dollar is wrong on your vouchers. this cost me a lot extra in cab fares. "

" The wrong address was on my voucher, so i ended up having to pay a $60 cab fare to get to the location, also had to call the new office twice of my international phone ot get the new address which cost me quite a bit. then when i get there they don't have any portable GPS which i had requested, so instead i had to upgrade my car to one that had one installed, which again cost me extra money. When i suggested that the address be updated to the new address to the desk clerk i got a very abrupt answer something along the lines of 'it's not my problem', not very customer friendly. "

LAS VEGAS, US - Reviewed by YANNICK - 22 June 2016

" Reliable company for booking a car at a reasonable rate. However the car category doesnt seem to match the car we were given. Not sure autoeurope is responsible about those misleading description. "

" We booked a standard SUV advertised as a Jeep Grand Cherokee on the website. We ended up with a Jeep Cherokee which is much smaller than the model published. The boot would hardly accept 2 big suit cases plus 2 smaller ones. It is no acceptable. We got a Ford Explorer a few years ago from the same category. Things have changed dramatically. In addition the staff tries to sell you many options and services like filling the tank for you when returning the car. It is a trap. They do that until you leave the car park. "

ORLANDO, US - Reviewed by LORCAN - 20 June 2016

" Dollar said that wheels, glass, roof and underside of vehicle are only cover by Auto Europe in the event of an accident. Or does Auto Europe cover these items even if its is not an accident like some breaking glass to gain entry. "

" See comment above. "

NEW YORK, US - Reviewed by MICHAEL - 20 June 2016

" Initially I was very satisfied with the booking options and the costs and cars offered. However before I could get the car out I had to pay additional fees in New York at the Dollar car rental counter, this is very frustrating after getting off a long flight. I would like those costs followed up on. Thanks and Regards, Michael. "

" Initially I was very satisfied with the booking options and the costs and cars offered. However before I could get the car out I had to pay additional fees in New York at the Dollar car rental counter, this is very frustrating after getting off a long flight. I would like those costs followed up on. Thanks and Regards, Michael. "

ORLANDO, US - Reviewed by JASON - 18 June 2016

" Should warn your customers more. Dollar are anCheating company prying on unsuspecting customers who put trust in them. Also the queues to collect car and return the car excessive. Finally had hired a cheerokee jeep but was given a Nissan Pathfinder which was not as nice "

" Very disappointed, we collected the car at 2am in the morning our time after a very long journey with 2 very tired children. Was charged for a full tank of fuel, was charged for tolls. I wasn't told about these charges.i was told that I didn't have enough insurance and again was charged. All in all I was charged $52 for tolls of which I maybe used $15 was charged $56 for roadside breakdown which I wouldn't expect a hire car to break down and was charged $80 for fuel that I maybe used $30. I had gps included but the gps given was given without holder or charger. Had to buy these myself. I am annoyed at myself as well for not noticing but all we wanted to was get the kids to the hotel and Into bed. "

TAMPA, US - Reviewed by BRENDAN - 14 June 2016

" Excellent service from Dollar. We had an issue with the car we hired a Mustang Cabriolet and returned with it. Unfortunately they did not have another one we ended up with a Focus but Dollar wavered all additional of extra driver and etoll. Very satisfied with same Brendan "

" Same as above "

TAMPA, US - Reviewed by GERARDUS - 13 June 2016

" You should deal much better with the Car Rental companies to proivide MUCH BETTER, MUCH FASTER the PICK UP PROCEDURES at Pick up locations at Airports in the USA: current Pick up times are dreadfully long due to criminal long waiting times at the counters. "

" The pick up process was more than dreadful because; no staff enough and extreme long waiting times of almost two hours. This is more than criminal service. I had same experience with Alamo a while ago in Los Angelos, so it is an illness in their services towards customers !!!! "

LOS ANGELES, US - Reviewed by JAMES - 02 June 2016

" I have been renting Cars through AutoEurope for many yearsand have used you about 7 times during the last year. My recent experience was not a happy one. I hired a Jeep Grand Cherokee and your literature said "grand Cherokee or simiiar. I was expecting that car or a one of similar calibre. When I arrived at the centre there was one SUV available which was a RAV4. Iam not satisfied that his was of the same calibre. After an hour of "discussion" I was offered a Nissan which was comparable but when we left we found it did not have any USB socket and we were hiring for 22 days and we needed to charge phones etc. we brought it back the following morning and after some more "discussion" we did not get any satisfaction. I hope to hear yourthoughts "

" To continue. We eventually settled for a dodge which still was not up to the standard of the Jeep which we had hired through you last November. It was under-powered and the windscreen washer was empty when I needed to use it. When we decided on that car and loaded our bags we found there was no key so we had to transfer to another car. This all took about 4 hours of our holiday with the trip back and the "discussion". The "similar" seems to be give him anything we want to give him not what he expects. Becasuse it was for 3 weeks we were most disappointed with our treatment and we feel that both AutoEurope and Dollar were at fault with the standards. "

PHILADELPHIA, US - Reviewed by ANTHONY - 02 June 2016

" I showed up 39 minutes early for the rental and Dollar Rent a car charged me an additional 55 USD for an additional day. I did not cop on because the lady at the desk never informed me that the additional charges were for an additional day (39 minutes). In fact the lady lied and said that the additional fees were taxes and airport charges. So essentially I was deceived by dollar. The lady could have told me to wait 30 minutes and save 55 USD but she instead decided to lie to me. "

" I showed up 39 minutes early for the rental and Dollar Rent a car charged me an additional 55 USD for an additional day. I did not cop on because the lady at the desk never informed me that the additional charges were for an additional day (39 minutes). In fact the lady lied and said that the additional fees were taxes and airport charges. So essentially I was deceived by dollar. The lady could have told me to wait 30 minutes to book and save 55 USD. The lady could have told me to wait 30 minutes and save 55 USD but she instead decided to lie to me. "

COLUMBUS OH, US - Reviewed by NOEL - 29 May 2016

" Everything went smooth, although price jumped up almost 100 euros in a couple of weeks "

" Smooth rental, very helpful staff "

PENSACOLA, US - Reviewed by SINA - 26 May 2016

" Our car needed oil change and given that we rented the car in Pensacola and return was in Miami, Dollar knew we had quite some miles to go. They didn't react to our requests if we need to get something checked which put some tension on us as we were afraid to get stuck on our trip. "

ORLANDO, US - Reviewed by LEE - 17 May 2016

" Car was nicer than expected and pick up and drop off was quick and easy. SUV we got was cheap on fuel spent 50 dollars over 2weeks amazing considering I drove to every park and some beaches too. Strongly Recommend to book your car for you full trip as adding on a day or to can be more expensive than when pre booked. "

" I'm from Ireland and found that everything in Orlando is the same price as in Ireland if not more expensive the only thing that was cheaper was the fuel. "

NEW YORK, US - Reviewed by KEVIN - 15 May 2016

" I had to wait a half hour to get from the inside of the front door of Dollar to the counter.There were three customers ahead of me. Dollar staff were taking breaks during this half hour while queues were developing behind us. At this stage there was only one member of staff working at the counter for Dollar. The staff member in question was very unhappy in her job I was reluctant to ask any questions. I was then made wait an futher hour to get a car,what a disfunctional mess.Staff from Dollar were been pulled all over the place and complaining about not getting breaks and were unable to help me with my rental. I eventually received a vehicle not the catagory I requested. I took it 'cause I did not want to wait around any longer. Dollar -no! "

BOSTON, US - Reviewed by DERMOT - 16 April 2016

" Excellent all round "

ORLANDO, US - Reviewed by PETER - 17 March 2016

" Requested suv not ready upon arrival "

SAN ANTONIO, US - Reviewed by THOMAS - 03 March 2016

NASHVILLE, US - Reviewed by PATRICK - 27 February 2016

" Always found them satisfactory especially with their inclusive package where car hire companies cannot enforce their add one. "

CAPE CANAVERAL, US - Reviewed by ALISON - 24 February 2016

" Staff weren't friendly at all. When we picked up our car which was a very small Mazda 2, I didn't even know they rented cars this small in the U.S! The car was extremely dirty both inside and out, we felt dirty just sitting on the seats and with the strong sunshine it was nearly impossible to see out the back windows. The windscreen wipers also didn't clean on the drivers side. Don't think I'd rent with Dollar again. "

LAS VEGAS, US - Reviewed by EUGENE - 16 February 2016

" Very impressed with your rates and no fuss website with the inclusive rates that people really need. Complements to your staff and agents on the ground in Las Vegas who made the rental process quick,easy and hassle free. "

" Please see text above. "

BOSTON, US - Reviewed by ROBERT - 09 February 2016

ORLANDO, US - Reviewed by PATRICK - 09 February 2016

" the selection of mid size SUV was poor, we took a VW tiguan, smaller than we were promised in your quotation "

" the selection off mid size SUV was poor when we picked up the car. we took a VW tiguan, smaller that we had expected "

ORLANDO, US - Reviewed by BRENDAN - 09 January 2016

ORLANDO, US - Reviewed by BRIDGET-TARA - 07 January 2016

" Fantastic except for long wait on line in arrivals in Orlando airport "

ORLANDO, US - Reviewed by MARK - 01 January 2016

" Absolutely no problem with auto Europe I would definitely recommend your service "

" Dollar just try to rip u off from the word go here's my points Would u like to upgrade ur car for $20 sir... To find out at the end was per day Would u like to drop back empty $60 on ask what's the cost to fill the car no answer was given.$30 was the cost to fill it. €150 for a toll pass to do me over the 16 days I was told this was the best way to do this as if I was driving around Orlando on a daily basis I would need it... I said no as was very expensive tolls cost me max $20 on a pay as u go sun pass. The customer beside me was asked for $313 for her husband to go on the 2nd driver All dollar wanted was more of ur dollars sales staff very good at selling there extras that u dont need And the extra insurance omg what a joke "

SAN DIEGO, US - Reviewed by CORMAC - 01 January 2016

" All instructions regarding the rental with Dollar were very clear. The reminder before travel was very helpful and Dollar San Diego were excellent for service and car provided. "

" Dollar were excellent with a choice of cars presented in excellent condition and very helpful and friendly staff at pickup and drop off . "

CINCINNATI, US - Reviewed by JOHN - 30 December 2015

" unhelpful customer service coupled with misinformation and a complete lack of any understanding of how travel plans can be disrupted. "

" Staff onsite were as helpful as could be under the circumstances. Phone staff were completely unhelpful. i never got any issue resolved as i was constantly put on hold and then disconnected before any help could be provided. "

WEST PALM BEACH, US - Reviewed by ELEANOR - 29 December 2015

KONA, US - Reviewed by JAN - 13 December 2015

ORLANDO, US - Reviewed by EOIN - 10 December 2015

" I thought that I had purchased a rental car with insurance, I was hit for another $300 in the airport when I landed after a transatlantic flight and facing into a 3 hour drive so I did not have the energy to argue. This was very disappointing. "

" Very poor, poor service at the desk where I was shoehorned into buying more insurance. I then had a further wait of almost an hour to get the keys of my car. "

BOSTON, US - Reviewed by LENORE - 03 December 2015

" I did not realise that i needed an international driving licence so when i went to get the car i was not allowed to use your booking because i had a US licence. So now i have paid you for nothing and had to rebook and pay again at the rental agent and i will not use your company in future. "

NEW YORK, US - Reviewed by JEAN - 02 December 2015

" No car was available, they offered the wait 4 hours to check if a car of our category will be returned or then to give us a downgrade car without any refund, they were all laughing and were very rude with us, a disaster... And they advice to see with AutoEurope for a refund of the category difference. I hope to be reached by AutoEurope to clarified the matter. Thanks and regards. "

ORLANDO, US - Reviewed by PAT - 21 November 2015

" Very good price but I'd like to see a discount for using regularly. I hire a car through Auto Europe every time I visit the US. "

" It takes a long time to go through the whole process at the airport but, other than that, it was fine. "

BOSTON, US - Reviewed by KEITH - 21 November 2015

BOSTON, US - Reviewed by ALANNA - 10 November 2015

" I've always had a great experience with Auto Europe. I use them every time I need a car. "

" The car I rented had a brake light out on the back driver's side. I was told by 4 different people during my travels. When renting a car, all safety equipment should be in working order. A bit disappointing. "

FORT MYERS, US - Reviewed by PETER - 04 November 2015

" Have used Auto Europe for a number of years and have found the service to be excellent "

" Staff very good. Did not hassle for extra sales such as insurance, toll cover etc. Have had to endure that with Alamo before "

CHICAGO, US - Reviewed by BRENDA - 25 October 2015

" I was waiting in line for about an hour before being seen. The lady behind the desk was lovely but I was hit with extra charges that weren't part of the quote I paid for for taxes $79 which should be included in the total value when making the booking. "

ORLANDO, US - Reviewed by THOMAS - 25 October 2015

" Great prices was able to use dollar express at airport resulting in not having to queue on arrival "

ORLANDO, US - Reviewed by IVAN - 16 October 2015

" When we got to the Car Rental Area there were approx 30 people ahead of us and only 2 agents dealing with all Dollar and Thrifty rentals - it took one and a half hours to get the car. The Agent asked if we wanted the Automated Toll Pass activated in the car at a flat rate of $10.49 a day. We said no but she told us that "there is a new law in Florida which means all Tolls are automated - no facility to pay by cash or card". We found this hard to believe but she said that basically the only alternative to the Eazy Pass system is to "avoid all toll roads". THIS WAS A COMPLETE LIE. We ended up being charged $73.47 for tolls and reckon at most we would have paid under $20 in tolls for the entire trip as we did not use the car every day. "

ORLANDO, US - Reviewed by JOSEPHINE - 30 September 2015

SAN FRANCISCO, US - Reviewed by AOIFE - 28 September 2015

" I think auto Europe are great and definitely provide one of the best rates. I have never had any issues with autoeurope and would highly recommend them. "

" We had to join a queue for 2 hours to get our car which is not great after a very long flight. In saying that once we were at the top the staff member we dealt with was lovely and very helpful. In general I find that all rental car company's try to charge something extra when you return the car. Dollar briefly tried to say I owed a late return fee but in fairness once I questioned it they backed down as I had actually returned the car early "

CHARLOTTE, US - Reviewed by VANESSA - 21 September 2015

" The car we rented was not the one promised via the booking engine. But otherwise it was good value for money. "

" The car we rented was not the one promised via the booking engine. It took 10 minutes to arrive and when it did, it smelled of smoke and was not properly cleaned (there was popcorn under the seat). Also, we were not informed that it would not be possible to change drivers until we arrived due to the fact that it was prepaid. "

ORLANDO, US - Reviewed by JAMES - 16 September 2015

MANHATTAN, US - Reviewed by PAUL - 11 September 2015

CHICAGO, US - Reviewed by ALVARO - 27 August 2015

" No issues or problems. "

" They didn't have energy, it was a chaos to pick up the car. The manager wasn't even helping to the employees. I returned the car in perfect conditions after a week and they have charged almost 100e with no reason at all. I have sent an email to autoeurope to find out why. "

LOS ANGELES, US - Reviewed by GEORGE - 10 August 2015

" only problem was the que it was very long,how other than that everything was fine,the car was excellent "

BOSTON, US - Reviewed by MICHAEL - 03 August 2015

" Best deal available at time of booking. "

" Very fast service on pick up and on return. "

CHICAGO, US - Reviewed by LIANE - 26 July 2015

" had to wait 3 hours to get a car in a non-airconditioned caravan, terrible customer service, would not rent from this company again. "

CHICAGO, US - Reviewed by SIARHEI - 24 July 2015

" Very good .очень хорошо "

" Very good .очень хорошо "

ORLANDO, US - Reviewed by PATRICK - 24 July 2015

" 1st car offered was dirty, 2nd car was just ok. I had to be very insistent to get full tank in and out even though it was clearly stated on my auto Europe voucher. Patrick "

ORLANDO, US - Reviewed by DAVID - 12 July 2015

" The booking experience was fine, however see related comments listed under Dollar below. "

" The Ford Escape was what we based our booking on and we received a Toyota Rav 4 (or we could have opted for a Jeep Patriot with less luggage space). We weren't happy that a comparable vehicle to the Ford was not available. "

SAN FRANCISCO, US - Reviewed by DAVE - 12 July 2015

ATLANTA, US - Reviewed by HUGH - 08 July 2015

" car was cancelled by someone in auto europe even when it was confirmed i had paid in full for this rental, after an hour they offered me a car only if i took out additional insurance which cost me an extra 132 dollars "

WEST PALM BEACH, US - Reviewed by SEAMUS G - 30 June 2015

" Service at counter not very friendly. As it was a voucher payment almost looked upon it as not his responsibility. Car not very new. Stained and dirty inside. Air conditioning not working properly. "

LAS VEGAS, US - Reviewed by JOHN - 21 June 2015

" When picking up the car I found the desk staff very friendly and helpful especially when trying to get me to buy extras. Same staff, different attitude completely when returning the car, I found them very abrupt, rude and unhelpful. "

ORLANDO, US - Reviewed by NOEL - 16 June 2015

" auto europe was no problem "

" the dollar car was not clean,coke all up the passenger front inner windscreen and pillar,you could not see the speedometer as it was sprayed with some sort of white film,the engine management light came on travelling back from cape Canaveral.. "

NEW ORLEANS, US - Reviewed by FIACHRA - 16 June 2015

" Fulfilled my needs as required and the hire car was exactly as described. Thank you. "

" Make hiring GSP units cheaper! "

DENVER, US - Reviewed by ALASTAIR - 14 June 2015

" Did book a 4door car but left with a 2door on the day.. "

" the roadway in front of Dollar needs to be repaired asap. "