DOLLAR PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by TIMOTHY - 18 August 2025

" Happy with experience "

" Happy with experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIDAN - 06 July 2025

" Everything and the website is really clear. "

" It's staffed by Hertz and their customer service is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DENIS - 19 February 2025

" Auto Europe has been my go to site for renting in Faro and I always get good value, using Suppliers based in the airport with good quality cars and a really efficient process. "

" Really good Experience. No delays at Collection. The Car was a bigger car than booked , which was really nice, but there were a number of scratches around the car and it was dark when we collected so very hard to validate the damage. Return was equally efficient, met by a pleasant guy who checked the car for fuel and milage etc but no painful wait time. I would unreservedly and indeed already have booked with Dollar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOSEPH - 28 October 2024

" When you make a booking a few months before your actual trip it can be difficult to look back through your emails to double check the exact details when you arrive ,why don't Auto Europe send you a reminder with precise pick up location for your car hire stating that the company you should be looking for is actually Hertz and not Dollar . "

" Once I actually worked out that dollar was part of the Hertz group and eventually found the appropriate location which really should have been made very clear by yourselves within 24 hours prior to my pick up ,after that everything was smooth. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BERNARD - 03 July 2024

" Very Satisfied "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DENIS - 30 May 2024

" Very good Experience at the time of getting the car, thanks to a professional Staff member at check in. Also very efficient Drop off and again a friendly and capable staff member carried out the process. Car was good but there was some lingering odor from previous rentals. This lessened after a few days but maybe good to focus on the internal cleaning, especially for cars with cloth interiors. Overall a good experience and I would rent again from your Company. "

" Very good Experience at the time of getting the car, thanks to a professional Staff member at check in. Also very efficient Drop off and again a friendly and capable staff member carried out the process. Car was good but there was some lingering odor from previous rentals. This lessened after a few days but maybe good to focus on the internal cleaning, especially for cars with cloth interiors. Overall a good experience and I would rent again from your Company. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by BRENDAN - 25 March 2024

" excellent all round service "

" excellent all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PATRICK - 18 March 2022

" Top class as ever "

" No dollar at funchal airport. Run by Hertz. I paid a bit more for a splendid car a Hyundai iconic hybrid and loves it. No hard sell on extra insurance. Option to drop off in the city when our flight was delayed for 2 days was good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by CIARAN - 04 March 2020

" See above "

" Budget acted for Dollar on my rental I sought an automatic car at the budget desk and was quoted an extra 60 euro however on return the extra charge was 122 euro "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by PATRICK - 10 September 2019

" Very efficient "

" A really good experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by KEVIN - 04 September 2019

" Overall happy with experience "

" Overall happy with experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by SIMON - 22 August 2019

" Anything but good. "

" I actually felt like a criminal ,the Way I was questioned and was wondering had I paid for this car hire at all.i am sorry but I would never use this company again. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PHILIP - 15 August 2019

" Have found autoeurope easy to book through "

" Quick and efficient check out and check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BILL - 30 January 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GERARD - 06 September 2018

" Overall positive "

" Everything wend smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by OONAGH - 15 August 2018

" Not with dollar ever again "

" Dollar is part of hertz and they had a system were hertz customers went to two desks and thrify and dollar went to one. Hertz customers have that came after me were gone a hour before I was even talking to a representative. So in the end it took a hour and a half to get my car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PADRAIC - 20 July 2018

" Always find a good deal but the cheapest isn't always the best deal, as our last very good Dollar experience demonstrated! "

" The gentleman who checked out the car to us, provided the best and most efficient such experience we have had renting a car anywhere! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ROBERT - 11 June 2018

" Altogether most satisfactory "

" I was offered an upgrade to a BMW car which was brand new at a reasonable cost which I accepted and was very pleased to do so. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 13 February 2018

FARO, PT - Reviewed by NOEL - 04 February 2018

FARO, PT - Reviewed by RAYMOND - 02 February 2018

FARO, PT - Reviewed by ARLENE - 13 October 2017

" Firstly, was NOT directed to Hertz anywhere or by anyone from Auto Eur, we did not know where to go to get the car. Nothing mentioned in ALL the paperwork we had, mentioned Hertz who were acting as your agents. Then charged extra (?30 per day) for something I sorted out on the phone thru your company (in Maine USA), and we were told would be ok. Hertz said that we did not sort it with them - but Auto Eu should be acting on my behalf. Finally given a car with a FILTHY windscreen. NOT at all happy and will NOT be using your company again "

" I thought we had booked a car with DOLLAR, but they had no desk, nor any representatives at Faro, and we had to use HERTZ, which we were not expecting, nor what we wanted - nor were we told anything about this - very, very unprofessional - will not be using your 'service' again "

LISBON, PT - Reviewed by BRIAN - 28 September 2017

FARO, PT - Reviewed by JILLIAN - 18 July 2017

FARO, PT - Reviewed by BREDA - 16 April 2017

" Easy and efficient "

" Very nice new clean car "

FARO, PT - Reviewed by EAMONN - 16 January 2017

" excellent value!! "

" Very friendly staff member at pickup. I was disappointed to be charged ?6 for cleaning and a ?3.50 credit card handling fee on return. The car was spotless. We only had it for 3 days. There was no rain. We travelled on main roads at all times. So if it was deemed to be un-clean then it was un-clean when it was picked up!! Its not a huge amount but if this is a mandatory charge then it should be clear when the car is being chosen on your web-site "

LISBON, PT - Reviewed by PEDRO - 05 January 2017

" I booked a car with them for 17€ and ended up paying €100 because of obscure charges and unclear requirements. They asked me if I wanted comprehensive cover and I said I already had one with Auto Europe, then they told me that they'd block €1500 on my credit card and because I didn't have that money available, they forced me to acquire the comprehensive cover for an additional 45€, which is almost 3x the rental cost! "

FARO, PT - Reviewed by BRENDAN - 15 September 2016

" You sold me a product that did not match with the renting company dollar hertz. U said I would 60 kms per day included. Hertz insisted it was only 34kms. Cost me an extra ?75 "

" See comments above "

LISBON, PT - Reviewed by DAVID - 24 March 2016

" we fell victim to the extortionate rates for going over the rather small mileage allowance. I will leave a review on Tripadvisor, as I can't understand how you would rent a minibus with a 60km per day limit, very disingenuous altogether. The quote I received was for 388 euro , but you managed to take on 350 in hidden costs, that is not right. Regards, Davey "

" we fell victim to the extortionate rates for going over the rather small mileage allowance. I will leave a review on Tripadvisor, as I can't understand how you would rent a minibus with a 60km per day limit, very disingenuous altogether. The quote I received was for 388 euro , but you managed to take on 350 in hidden costs, that is not right. Regards, Davey "

LISBON, PT - Reviewed by NUNO - 30 December 2015

LISBON, PT - Reviewed by NIALL - 31 August 2015

" Already sent an email complaint to your department awaiting a refund and a reply. Hertz car hire was not helpful and provided terrible customer service as well as taken over €500 from my account with out my authorisation. Not good "

" Same as previous comments. awaiting a refund and reply to my complaint. "

LISBON, PT - Reviewed by CONOR - 11 July 2015

" Excellent service- extremely professional I would recommend highlighting the clause of over 840km. "

" Good service and the car I requested is the car I received. I will be traveling to portugal again next year and I would use DOLLAR again "