DOLLAR NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by GERARDUS - 13 November 2018

" I never had a problem with bookings through Auto Europe. It always went smoothly enough. However, the experience in Amsterdam with Hertz/Dollar was disappointing this time as they had no cars available at all and we had to arrange alternatives ourselves. "

" We booked a car but there were no cars available at the Hertz/Dollar desk in Schiphol airport. Not for us and not for any of the other 20 or so waiting customers who got the same story as we did. We were told to find a car somewhere else as it could take several hours before a car would be available. Now we're hoping that we'll get a refund for the extra money we spent to get a hire car from another company. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by CRAIG - 20 July 2018

" For some reason I couldn't access my account on your website... the rental number didn't work when I put it in. I tried it several different ways. That was frustrating. Otherwise, it was great! "

" Only challenge was that Dollar is far from the airport and this was never made clear. Nor did you explain how to get there, where to find the shuttle, how often it ran, etc... That would have helped! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS (GER) - 25 September 2017

" you follow the right process: it's easy to book although I would like to have a faster booking process if you can keep my details in your data base. "

" I'm STILL awaiting my warranty refund of EUR 723 ! Everything was OK so why they wait with the credit card refund ? They should process the refund IMMEDIATELY and they shouldn't wait 24 or 48 or 72 hours, there is NO REASON for that !!! "

AMSTERDAM, NL - Reviewed by KAREN - 20 September 2017

" Easy to use, great prices "

" Human, flexible car hire without the 'gotcha' charges "

AMSTERDAM, NL - Reviewed by GERARDUS - 14 September 2017

" Extra driver free offer was deciding factor. "

" The car was a little dirty and not washed on the outside. When mentioned, the unfriendly man at the counter dismissed our comments completely and said the car had been cleaned. This was clearly not the case. We took the car anyway. The other staff, when returning the car, were friendly. "

AMSTERDAM, NL - Reviewed by JACEK - 12 September 2017

" If my deposit is unblocked shortly, I have no claims. All was fine "

" If my deposit is unblocked shortly, I have no claims. All was fine "

AMSTERDAM, NL - Reviewed by RICHARD - 10 July 2017

" Auto Europe as always offer a great value service "

" We rented a total of 3 cars 1) we had was the pick up bus was too small for us so the driver told us that he will take the 3 drivers and that we would have to come back to the airport to collect our families. He said it wasn't possible for him to collect our families as the bus was too small. 2) Queue when we arrived, not that it was very long, the guys were eating sandwiches and were dealing with everyone very very slow 3) My car was very dirty with 40,000kms on it and registered in another country 4) None of our Visa cards worked and they told us to call our banks yet all our cards worked fine in the BP attached to the same building as we all had plenty of funds 5) They suggested a new rental instead of offering zero excess insurance "

AMSTERDAM, NL - Reviewed by CHARLES - 09 July 2017

" Not very helpfull . "

" Not helpfull "

AMSTERDAM, NL - Reviewed by GERARD - 08 July 2017

AMSTERDAM, NL - Reviewed by PHILIP - 30 June 2017

" Not friendly when picking up car. "

AMSTERDAM, NL - Reviewed by KAREN - 07 June 2017

" Would have liked to have different car options shown more clearly (esp. baggage space) so as to budget up-front. Ended up going for a better car on the day "

" Very friendly and open, easy to deal with when we found a scratch we weren't sure if pre-existing (it WAS pre-existing, and they were quick to put us at our ease). "

AMSTERDAM, NL - Reviewed by GERARDUS - 06 April 2017

" The shuttle bus did not take long and they gave us a perfect car. The Dollar guys, both on the shuttle bus and in the office, was friendly and efficient. The car was ready so happy days. "

AMSTERDAM, NL - Reviewed by DAMIEN - 31 December 2016

" easy pick up and drop off... (not at the airport itself) but was very quick.. "

" staff very helpful... "

AMSTERDAM, NL - Reviewed by STEPHEN - 12 September 2016

" Very Professional "

" Very Professional My only concern was the size of the boot as it would not fit a standard umbrella type buggy in the boot, a Kia Cee'd (which was reserved) has a boot that will accept this type of buggy. so the Opel Mokka provided even though it had a large enough boot for its size would not accommodate the buggy we brought with us. "

AMSTERDAM, NL - Reviewed by SARAH - 05 June 2016

" Not enough space in the mini bus 4 people had to sit on the floor of the bus. Sat nav stopped working 3-4 times while driving on motorways this was an additional cost "

AMSTERDAM, NL - Reviewed by ALLAN - 12 February 2016

AMSTERDAM, NL - Reviewed by GERARDUS - 11 February 2016

" Rental Company DOLLAR does not keep in stock sufficient cars. Either they give you a far too big SUV which I did not order and do not want, or they give you an upgrade for which you should be very grateful for but in fact they DO NOT GIVE a CAR that I have ORDERED. This is the second time within a few Months that I experience this repeating off spec performance of car rental company DOLLAR (=Hertz). Not building credibility here at all. They do not care enough about THEIR CUSTOMERS I guess ? "

AMSTERDAM, NL - Reviewed by KAREN - 01 September 2015

" More frequent shuttles to/from airport would help a lot. Wait time between shuttles was 30mins - this should be made clear when arranging car hire drop off times for people leaving urgently for flights "

AMSTERDAM, NL - Reviewed by JAMES - 08 May 2015

" Sat nav needs explanation for some. Language was in Dutch which required a trip back to set to English Fault light stayed on They explained after returning that it was not a Problem "

AMSTERDAM, NL - Reviewed by CORNELIUS - 07 May 2015

" No Problems "

AMSTERDAM, NL - Reviewed by KAREN - 19 February 2015

" Please can we have more transparency on different insurance options "

" Excellent value: we were upgraded to Dacia Logan. Shuttle was very prompt both to and from the airport. "