Auto Europe
- North America
- Central America
BUDGET UNITED STATES CUSTOMER REVIEWS
- 7.7
- 7.2
- 7.8
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET UNITED STATES Car Rental Reviews
Average Rating for Budget :
LOS ANGELES, US - Reviewed by KEVIN - 21 September 2025
" No problem with auto Europe my issue was with budget "
" I was charged for fuel even though i had the gold package. I was also charged 9.95 a day for roadside assistance which i had declined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 13 August 2025
" Autoeurpoe was good value and provided a good rental package at a good price. "
" The car had a slow puncture from the day we picked it up, we had to fill the tire with air three times during the rental. It was not cleaned well on pick up. And every time we started the car a waning light came on saying "Oil change required" "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by MAUREEN - 23 July 2025
" No issues. All went fine. Would recommend. "
" No issues but had to wait in line for over an hour and then another 1/2 hour for the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MAUREEN - 17 July 2025
" No issues. All went fine. Would recommend. "
" No issues but had to wait in line for over an hour and then another 1/2 hour for the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DONAL - 15 July 2025
" Aaa "
" Aaa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JADE - 24 June 2025
" As above. The whole rental experience was a disaster! I have rented numerous cars in the states and have never had issues like this. I'm not sure if this is due to Auto Europe of if the provided Budget seriously let the whole thing down. "
" I will never rent from Budget again. When booking I was notified that additional drivers were included, this was not the case, when I arrived I was charged. My party and I were waiting 2 hours on the car to be ready as Budget had ran out of cars! We then did not fit all of our luggage in the car so back to the desk we went only to be told there was no other cars available and there was nothing they could do. I was advised I should call tomorrow. I did indeed call tomorrow and was informed a new car had arrived and with an additional charge of almost $600 i could upgrade, when I agreed I was told I had to collect the cat immediately as it couldn't be held for any amount of time and even if I did arrive within the hour, it wouldn't be guaranteed for me as other people also wanted it. I had never heard anything more ridiculous! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by GREG - 05 June 2025
" Shocked over this charge. Can auto europe ask what the charges are for as I have not had any correspondence from budget "
" I have just seen my bank account and was surprised to see budget have taken €349 from my account and I haven't a clue why "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DEREK - 27 May 2025
" Got to rental desk earlier than expected (rental was from 5pm). Paperwork done by 4:13pm (time on rental docket) - though it took another 20 minutes to get the car and leave. Car returned at 4:08pm on final day (rental was to 5pm). HOWEVER, I was charged for an additional day by Budget ($28.09). Obviously I was early on the return - so it must be for the 'early' pick-up. That was never mentioned to me when I picked up the car (otherwise I would have waited the extra few minutes. "
" Got to rental desk earlier than expected (rental was from 5pm). Paperwork done by 4:13pm (time on rental docket) - though it took another 20 minutes to get the car and leave. Car returned at 4:08pm on final day (rental was to 5pm). HOWEVER, I was charged for an additional day by Budget ($28.09). Obviously I was early on the return - so it must be for the 'early' pick-up. That was never mentioned to me when I picked up the car (otherwise I would have waited the extra few minutes. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by FRANCIS - 22 April 2025
" All good "
" N A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ELEANOR - 28 March 2025
" Tank only 3/4 full on collection of vehicle. Proof with photo sent to budget no response "
" Tank was not full when I got the car . Emailed budget no response. Their computer was down when I highlighted it on collectio "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by TERESA - 14 March 2025
" Friendly and helpful service, I hope you can figure this out with me. "
" The counter agent was super nice and helpful and we were happy with the experience. But it turns out he told us information that was not true and had us agree with extra charges we specifically said we did not want. He promised those were already paid for with the reservation and then Budget charged us for it. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
SARASOTA, US - Reviewed by SARAH - 12 March 2025
" love Autoeurope! "
" Nice car, great drop off. Waited 2 hours at the Sarasota airport to pick the car up. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEVELAND, US - Reviewed by AMY - 27 February 2025
" It have had better experience with other rental sites "
" Car was not very clean when collected and I was charged for additional time for car without an explanation of how time was calculated "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANHATTAN, US - Reviewed by PATRICK - 24 February 2025
" Easy "
" Budget staff were rude and unhelpful. First car we were offered had an empty tank. We were supposed to be getting a full tank. The next car they gave us had a full tank but during the holiday I noticed the front tyres were bald - not legal! And dangerous for me and my family. I was disgusted! Upon returning the car a staff member was trying to move a car and we were in his way.. the staff was shouting at us in a threatening way and revving his car in a threatening manner. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OKLAHOMA CITY, US - Reviewed by KENNETH - 14 November 2024
" Happy with everything . The car was an upgrade on the booked size and in excellent condition. "
" The tire pressure warning light was on when I rented the car. This probably should have been noted in service check but pressure was not significantly low. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAMELA - 06 November 2024
" I would definitely recommend, value for money, easy pick-up and drop off. "
" Easy pickup and drop off. No pushy upselling at collection. Car was perfect with no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by EAMONN - 26 October 2024
" easy to book. Good value deals "
" Very friendly customer sales agent pushed to add supplementary extras that I didn't require to the sum of $730 extra .I normally a deposit of €1500 plus as I have my own rental car excess insurance .My son who was more alert than me challenged the costs & got it back to $230 "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT WALTON, US - Reviewed by GREGORY - 26 October 2024
" Auto Europe provides the best choice and value "
" No complaints this time but my previous experience was disappointing "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by LIAM - 03 October 2024
" Competitive prices, easy to book. "
" No issues. No attempt, so far, to extract extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by WILLIAM - 01 October 2024
" Totally disgusted, they charged us for a tank of petrol, we took the car back with a full tank of fuel. They charged us for a toll pass, we told them we did not require this as we were staying in the disney bubble and our sat nav was set to avoid tolls. The agent explained to my wife that he would take it off but how much we would be charged if we used any toll roads. We did not pass through any toll roads and they still charged us 145 dollars. "
" For the second time Budget charged me for extras I did not ask for and in fact I had confirmed a few times with the agent at pick up that there were no extras added, and my wife also asked as I have hearing difficulties and am dislexic, however they still charged an extra 209 euros after the car was dropped off. This seems to be a practice that Budget encourages their agents to do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GREGORY - 22 September 2024
" No difficulty with AutoEurope but I will not be renting with Budget/Avis again due to the failure of their counter staff to explain daily charges. "
" We had paid for an all inclusive package. When I received an e receipt from Budget I discovered an additional charge of $182. When I queried it I was told that they could not account for €49 dollars and that would be refunded but the rest related to a daily charge for prepaid tolls. We used the toll bridge into San Francisco on 4 occasions which would have been a total of $28 not $140. I stated that the daily charge irrespective of use was never explained at the time of rental. I was told it was in the contract. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NASHVILLE, US - Reviewed by SINEAD - 14 August 2024
" No issues with AutoEurope. "
" There were no cars available when I went to collect my car although I had a prepaid, prebooked car.I was told they were not sure if they would get any cars in that day do I may not get a car.Eventually they were able to offer me an EV although I had booked petrol. There was a total lack of chargers in the area I was driving through and it made the whole experience very stressful.A whole day of my holiday was wasted trying to charge the car. I fail to u detstand how a rental company doesn't have a car when you have pre-booked it well in advance. The whole experience caused me a great deal of stress and negatively impacted on my holiday. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by JEANNE - 07 August 2024
" As always, car hire is a price based decision (between major providers), price was good "
" Long delay at counter to collect car in Boston. More staff required. Car has a lot of damage (including a bumper held on with sellotape!) This should have been addressed before re-hiring the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by JAN - 31 July 2024
" good "
" overal a good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by DOMINIC - 22 May 2024
" Overall we would use them again. "
" Overall good, however the car we booked was not available. A free upgrade was given but it did have a dent in it. Would have preferred the car option we had booked. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PHILADELPHIA, US - Reviewed by ANTHONY - 19 April 2024
" Very easy and cost efficient with autoeurope "
" Picking up the car was very slow. Everything else went very well "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CIARAN - 26 February 2024
" This was one of the smoothest experiences we have had with a rental car company. We will book again through you. "
" From the time we went into the office to get our vehicle to the time returned the vehicle, the service we received was excellent. The gentleman who check us in to get our car, extremely friendly and helpful. The car park attendant, efficient and helpful. When we returned the car, smooth transition, car park attendant, took the keys, very friendly. All around an excellent experience. The convenience of the Air train was very helpful as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by TERI - 03 February 2024
" I would use this company again. "
" Very efficient process, friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BREDA - 11 November 2023
" Hi when we first arrived we originally booked a 12 seater van the van was then unavailable and we had to change vehicle the vehicle we received was dirty and had an empty tank yet we were charged for a vehicle with a full tank and still have not received our deposit back I have photo evidence to back this up of the dates and times we arrived and got the car I'm very displeased with budget for this experience and will not recommend it to anyone unless it's resolved it delayed our holiday in the airport waiting around for hours for a car ! "
" Hi when we first arrived we originally booked a 12 seater van the van was then unavailable and we had to change vehicle the vehicle we received was dirty and had an empty tank yet we were charged for a vehicle with a full tank and still have not received our deposit back I have photo evidence to back this up of the dates and times we arrived and got the car I'm very displeased with budget for this experience and will not recommend it to anyone unless it's resolved it delayed our holiday in the airport waiting around for hours for a car ! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TAMPA, US - Reviewed by PETER - 27 October 2023
" All considered, a very good experience. No issues. "
" Good value and great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DENNIS - 10 August 2023
" Good service good car and easy drop off "
" All round good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KENNETH - 09 August 2023
" I am very dissapointed that I would pay extra to Auto Europe for a full tank of gas but somehow the poor communication between Auto Europe and Budget means that I still paid $181 to Budget for returning the car fuel empty. "
" I paid for a full tank of gas as part of my prepaid rate. When collecting the car from Budget I told the agent several times to ensure this was correctly noted on my rental. When I returned the car I told the agent that I had prepaid for a full tank of gas. Despite this, I was still charged $181 for a tank of gas. I would like Auto Europe's help in recovering this amount. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by JOHN - 09 July 2023
" Overall happy "
" Pick up at LaGuardia was slow, queue about 30-40 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 09 September 2022
" I think I can state completely unsatisfactory "
" I can honestly say with over 25 years of renting cars at Boston's airport this was the worst experience of my life over 2 hours of waiting terrible staff member, terrible customer service and the car definitely the worst we ever received not really fit for driving lucky enough when we get to my brothers house we do very little driving so the only long drive was getting to and coming from the airport, I can honestly say will never hire anything from budget/Avis again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KATHERINE - 02 September 2022
" I am already looking to book again for next year. "
" Great price and easy hire with nice car. No complaints despite the negative reviews I have read. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by IMRE - 04 August 2022
" Correct "
" Correct "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 29 July 2022
" Return wasted the whole experience. "
" Pick-up very good, efficient and no hard sell. Choice of vehicles. Vehicle was a little tired and worn out but was functional and ok given the present difficulties. Would have happily recommended if not for the return procedures which was dreadful, told leave car running and receipt would be emailed imminently. Basically no proof of return, fuel level or condition. Email took 4 days to arrive. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TAMPA, US - Reviewed by DARREN - 26 July 2022
" AutoEurope were fine. Budget are a disgrace. "
" The car was very old with 42000 miles on it, had damage to virtually every panel and was frankly an embarassment to be seen in. I returned the car full of fuel from a petrol station less than a mile from the airport. I have a witness and the receipt for this. Budget have charged me $46 for not returning the car full which I now have to waste time disputing. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by WILLIAM - 17 July 2022
" Why am I being charged an extra £187.78 on my credit card?? "
" Why am I being charged an extra £187.78 on my credit card?? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PADRAIC - 18 June 2022
" Excellent service in every respect. "
" I was very pleasantly surprised and delighted with the overall service I received in every sense. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ADRIAN - 17 June 2022
" Apart from a rude counter sales member of staff, the experience was an enjoyable one "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUTH - 10 June 2022
" I have used AutoEurope a number of times now and always got great value on booking and a very easy process to collect the cars "
" The process was very simple, counter staff pleasant and efficient and we got offered an amazing upgrade when I mentioned we were on honeymoon "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RODDY - 07 June 2022
" Given the crazy cost of car hire this was a reasonably good quote. Booking process is straightforward. "
" Excellent at check in, with an upgrade which was welcomed. Had a small issue which was quickly and efficiently dealt with and the drop off was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by THOMAS - 09 May 2022
" All good "
" Everything went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BILL GERARD - 06 April 2022
" Would like an explanation for the additional charge "
" Subsequent to the car return my credit card was charged an additional €12 and no explanation provided ? Having paid €750 for the car hire, I thought this a bit rich. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by THOMAS - 27 March 2022
" Used many times never had any issues. "
" Slow queue at pick up. Not enough staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 15 March 2022
" I emailed Budget customer service and after three days and several more emails it got sorted out. "
" The que at Tampa was over two and a half hours waiting. The agent then tried selling "tow truck insurance" for and extra 200 Dollars, I asked it to be removed, but he had put on a 200 Dollar "extra fee". I asked it to be removed but he said he didn't know what it was. I then asked about fuel and he said we needed to bring it back full. I explained we had prepaid fuel ," I can't see it " was his reply. I thought this type of snake oil salesman had died out, evidently not for Budget. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by RODDY - 01 February 2022
" Reasonably good value given overall higher costs in sector. Easy to book. "
" Car hire is presently very expensive due to vehicle shortages. This is also reflected in the quality of vehicles - dated, higher mileage and in poor condition. Not a great experience though Budget staff at pick up and drop off were very good. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by JOSEPH - 27 November 2021
" I was disappointed that there was zero choice in vehicle pick up area. Having to return the car to the airport was disruptive to my vacation schedule. The first car had a definite problem with the steering and could have posed very serious problems for a less experienced driver. "
" First car was not satisfactory. There was no choice of vehicles. The first car was a little shabby .I discovered that there was a steering problem after a number of days. I had to return the vehicle to the airport to exchange it. The second car was fine. Ythe staff were very helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PAT - 22 November 2021
" Vaery happy with the whole experience. "
" Very efficient service , will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEFANO - 12 August 2021
" Good value and excellent service "
" Good value and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KLARA - 08 August 2021
" very happy with the service, no problems at all. "
" very good experience. initial car assignment was not available so was provided with free upgrade to car of higher class. staff all very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by ELAINE - 08 June 2021
" Autoeurope makes it very easy to find then best price. "
" The inside of the car was not clean when I picked it up. There was stains from a drink which had splashed on the interior and the cup holders were filthy. The wait in Fort Lauderdale airport at the pick up desk was 1 hour as there were only 3 attendants working at the desk and over 30 customers in line. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MAURICE - 02 May 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by HENRY - 10 April 2021
" I was not permitted to Use the voucher because I did not have an international driver'a license. Auto Europe refused to provide a refund. I used an American address and credit card to rent the vehicle. "
" Budget charged over double what Auto Europe charged. They quoted us $500 but then charged us over $700. Car was dirty and counter person was rude. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by RYAN - 06 March 2020
" If auto Europe knowingly allow this to happen then I will stop using them after many years of being a loyal customer and will ensure everyone I know knows not to come here "
" Budget are currently trying to rip me off. I have contested charges with my credit card company. It's shocking that they are doing this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
BOCA RATON, US - Reviewed by PATRICK - 05 March 2020
" I find Auto Europe helpful when booking a car and I have used them for about 15 years now. "
" Had a car booked for 11 am, when I arrived no car available and was told I'd have to wait until a car was brought back, was delayed for more than one hour. I was upgraded but only as that was the next car that came in, other than that no problems . "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by EUGENE - 08 January 2020
" Excellent "
" i was very happy overall "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DENIS - 07 January 2020
" Very good overall experience "
" Very good customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 06 January 2020
" As above "
" We waited a 100 minutes in queue at Orlando airport . I know it was a busy day but it's not good enough after my long flight . They should have had extra staff on . "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOUISVILLE, US - Reviewed by TARA - 06 January 2020
" Auto Europe always has good pricing and I like that rates already include all necessary insurance etc... "
" The line for the rental took some time. The car was not in the parking spot that they identified and I had to locate an employee to help me find the car. The car had damage to the rear bumper and smelled of smoke on the inside. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DECLAN - 02 January 2020
" excellent "
" speedy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by CLAIRE - 16 December 2019
" no issues, car was great and was told my husband could also drive for no extra charge. "
" no issues, car was great and was told my husband could also drive for no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT WAYNE, US - Reviewed by JIM - 02 October 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RUTH - 09 September 2019
" As above "
" Counter staff at pick up were very friendly and welcoming. Would book with budget again without hesitation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TOM - 26 August 2019
" Issue free booking "
" No issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by LORNA - 08 August 2019
" Was a bit stressful with 3 children having to wait so long in queue and having to queue again to on return when they gave me the bill. "
" Long queue,nearly 2 hrs to reach desk. When you got to desk had to wait to see if they had a car like what was booked to give us, total chaos . We had no excess package booked,when at desk he said you have complete cover so your fine,cr card details taken for toll charges,but when printed off clerk had added a load of other insurance to nearlly $400 without offering them first. Just said sign here,here and here,print so small on a screen,you could hardly read it. In fairness we did get it sorted on our return. First tank of fuel was suppose to be included,we brought back car full as requested,but thought we should have been refunded didnt push the issue as they had sorted the extra insurance problem. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by NIALL - 31 July 2019
" I would never recommend a company that don't reorganize their customer. "
" When we arrived at the airport to collect the car staff very unorganized waiting time approximately 1. Hours 30minutes staff unfriendly, got to area to pick up car the car was filthy inside two seats unusable in the back took photos highlight this to the staff totally dismissed me was told that's all they had. Car smelled of vomit. Extremely disappointed it was case of we had to take it or leave attitude. Is a shame as I've used this service serval times of the years. It was disappointing as using this car for two weeks was most unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by GERARD - 28 July 2019
" No problems encountered, very happy and will use Auto Europe and Budget again next year. "
" They didn't have the car I ordered but gave a free upgrade to an SUV so this actually worked out better space wise for our 3 week trip. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DENVER, US - Reviewed by JENNIFER - 25 July 2019
" Staff were efficient and friendly - vehicle was not great - dirty, bit at back was broken and tank was only on 1/4 when I picked it up. "
" Car was dirty. Tanks was 1/4 full and there was a plastic flap at back of vehicle that kept opening and making noise below the boot. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PROVIDENCE, US - Reviewed by CONOR - 24 July 2019
" Second time using Autoeurope to rent in US. Found it really good on both occasions "
" Fast pass toll tags could not be set to not sense at tolls. As there is an "optional " charge for using the tag it was annoying to not be able to prevent it working, even when we wished to pay by cash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by GERARD - 17 July 2019
" I have used your website on two previous occasions and have found it very good to use. However, your statement in the voucher you sent me on this occasion that "Rental includes additional driver fees (for drivers over 25) & first tank of fuel." was very misleading in that the Budget agent I dealt with made it very clear that I would be billed for fuel unless I returned the car fully fuelled, which meant that my rental did not cover the "first tank of fuel". You really need to rectify this misleading statement. "
" I had booked a Ford Explorer or equivalent, which Budget classify as a "Standard Elite SUV" but was instead given a Mazda CX-9, which I discovered later Budget class as a "Standard SUV, Ford Edge or equivalent", which is a drop down in class. The Budget agent did not indicate that he was doing this. When I rang Budget customer service about this, they told me that I could either change the car at any of their locations (providing the location had a Ford Explorer or equivalent available) or they would refund the difference in cost if I did not do this during the rental period. I did not change the car since it would have taken time out of my vacation to call to one of their locations (and there was no guarantee given that they would have a Ford Explorer or equivalent available to give me). While the car provided proved adequate and comfortable to drive, I feel that not informing me of the downgrade was akin to sharp practice. I also note that there was an additional $0.26 charged to my credit card by Budget on Sunday, the day on which I returned the car, without any indication for the reason for this charge and although I returned the car fully fuelled. While it is a very small charge, I would be grateful for an indication of why it was levied. Given that I paid for the car through you, I would also be grateful if you would pass on to me any refund that Budget return to you regarding their provision of a cheaper car than I paid for. Immediately after picking up the car, I also have to point out to the Budget representative on their Exit gate in Phoenix that the well in the driver's door had not been cleaned properly and there appeared to be some toffee in it. Later, I also found cocktail sticks in the well in the front passenger door, indicating that the cleaning of the car had not been carefully checked out before it was given to me. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by GERARD - 11 July 2019
" Please see 3 above "
" Having paid $232 for 6 days rental I was charged an additional $51.25 on returning the car. I have no idea what this charge is for as it was almost full of petrol on return. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MARK - 08 July 2019
" I found the Auto-Europe website easy to navigate and to be offering the most competitive rates available, with clear comparisons between rental companies. A good all round experience and I would be happy to recommend the service. "
" This was my second experience of Budget at Orlando International Airport. On both occasions, I experienced a very slow counter service with a questionably low number of staff covering busy periods. I was very happy with the vehicle and the overall value but unnecessary delays at rental desks after long flights can be very frustrating for people looking to get started on their holiday. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GEORGE - 23 June 2019
" No issues with auto Europe and have used them in the past- they are one of the best and most reliable on the market - highly recommended "
" Hi we drove from the airport out towards our destination and realised we had a flat tyre almost immediately- we rang roadside assist and after €70 credit used on phone got cut off - tried a few times on other phones and only for State Farm we were stranded. We ended up having to return the car at 5am the following morning to the airport and to be fair it was replaced after explaining the situation- as we then had no spare tyre if we continued with the origins hire. Other than this the car was fine and served us well for two weeks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SEATTLE, US - Reviewed by JOHN - 13 June 2019
" I have always used Hertz , but i will use Auto Europe in future. "
" Budget staff were excellent , The lady who processed our booking at Seattle airport was brilliant and the drop off was smooth and quick . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by MARIUS - 12 June 2019
" :( "
" At the start counter staff member was talking nonsense like he was high about something that we need to open and close , open and close apparently we was talking about the tool roads tag, that later when we left we noticed that there was no such a thing in the car, so why did he even spoke about it. GPS was completely out of date, made 2014, maps not updated, and buttons wouldn't press. After we returned the car I was extra charged for something I don't even know. Very disappointed, and looking for a refunds for the overcharge immediately!!!! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MICHAEL - 09 May 2019
" Over all good, once we got out on to the road, though the man at the counter was a bit pushy about extras. I had done my homework and new what I wanted.... "
" The car had damage and I had to go back into the counter to let them know. Then when I was leaving the lady at the exit wanted my details which I did not know and was not told at the counter. She was not very nice about it and when I tried to show her the damage on the car she did not want to look at it. So I was happy I had gone back to the counter to tell them. A bad start to my holiday.... "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by DERMOT - 08 January 2019
" See point 3 "
" Pleasant and helpful staff. Vehicle however was not valeted properly - rear of car was not too clean and there was a bad smell of smoke, so much so that we had to purchase air freshener for vehicle. Also tyres were borderline needing replacement - very low grip in cold conditions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MAURICE - 27 November 2018
" The car drove well but was late on delivery and badly prepared for rental. "
" On arrival in SFO Budget did not have a car available for us. We had to wait almost 1 hour before a car became available. Having driven the car a short distance I noticed the pressure in the tyres was way off. Two of the tyres had 40 psi , one had 34 psi and one had 26 psi. A potentially dangerous mixture. The tyre with 26 psi I had to re inflate 4 times . I suspect it was leaking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEITH - 04 November 2018
" The delay at the airport rental counter dropped my satisfaction with the rental, but once we got the car we had no problems and drop off was quick "
" The efficiency of the counter staff was very poor. We had to wait almost 45 minutes in a queue of only 10 people. The counter staff were extremely slow in getting people their cars which delayed everyone in the queue "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by VAN - 04 November 2018
" Very unhappy with the surprise/scam overage charges at drop off "
" I was overcharged by almost $300, the staff was not helpful or professional at all. AWFUL experience at drop off "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MICHAEL - 15 October 2018
" Overall a very positive experience but the time it took to eventually get a vehicle, which must have been well in excess of one hour, took some of the gloss off of it. "
" There was a long queue to collect the vehicle. When I was eventually allocated one I went immediately to the pickup location which was empty. I had to return to the Budget desk,wait while another customer was being dealt with, wait while an alternative vehicle was identified and redo much of the paperwork. That said, the staff member I dealt with was very pleasant and attempted to be helpful. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by ANNE MARIE - 14 October 2018
" Excellent service easy collection and return "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by RITA - 14 October 2018
" good quality car for the purpose of our visit-family wedding in Nashville. parking charges were very expensive in multi-storey parks but i felt we needed security ,which street parking could not provide, as the crowds for Columbus holiday were hectic and rowdy which i did not expect. police very casual about our concerns for security which did not impress me, but we used taxis while in city centre [twice] as wedding was some ten miles outside [thankfully]. "
" original booking quoted three drivers but had to pay extra on arrival. our group had two cars booked and the model 'Dodge' was not as roomy as the 'Chrysler' car but quite good in all other aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SCOTT - 11 October 2018
" No problems with Auto Europe. Not sure I would use Budget again though. "
" No cars of correct size available for collection when we arrived in Miami. Had to wait for nearly an hour until a suitable car became available. Not ideal after a 9 hour flight. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
RALEIGH, US - Reviewed by JOHN - 11 October 2018
" When initially booking the vehicle i was under the impression that the rental cost included a tank of fuel and i could bring it back empty. However the voucher did not reflect this and Budget expected the car to be returned with a full tank of fuel. "
" They did have some IT issues on the day we were picking up the car, so it took a little time to process and add additional drivers. Also unlike some rental companies who provide an outline drawing of the car to mark scratches & dents etc, there was nothing provided by Budget, and i had to return to the desk to enquire as there were some scratches on the car. In the end i had to write a description of each scratch & bump, which was a bit of a pain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by GERARD - 02 October 2018
" I love Auto Europe and use it every time I can when I travel . . . but this time Budget was not a good experience "
" I had booked a package with Gas included and also with a full insurance package, yet the assistant still tried to sell me more insurance and also was not aware of the Tank of Gas that was included. Also the car was not in great condition, there was a bad rattle in the front whenever we went over bumps "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by EUGENE - 18 September 2018
" First time with Auto Europe and quite impressed. "
" No problems and apart from delay at check in desk everything else went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICK - 21 July 2018
" 12345 "
" 12345 "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by OWEN - 08 July 2018
" Everything went smoothly and budget were helpful "
" No issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 29 June 2018
" A very good experience with no complaints whatsoever "
" Very efficient, courteous and prompt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GARY - 23 June 2018
" Easy, affordable and would definitely use again "
" No hitches all went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JENNIFER - 20 June 2018
" Auto Europe is great - first time I have had bad service and dirty car. Will not select Budget again. "
" Car was filthy inside and also very banged up with a cracked windscreen. When we returned it, we could not get a printed receipt because the machine was broken. Bus driver was not friendly and did not wear his seat belt. Did not offer to help anyone including a woman with a baby, suit case, bag and car seat. All other car hires I have use through Auto Europe have been great - much better than budget. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 3
TAMPA, US - Reviewed by WILLIAM - 16 June 2018
" Lovely and trouble free experience and friendly and very helpful staff "
" We had to return first car we got because of windscreen damage and the counter person was so nice and helpful to us it was a pleasure to deal with him and he sorted everything for us with a smile and efficiency thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10