Auto Europe
- North America
- Central America
AVIS UNITED STATES CUSTOMER REVIEWS
- 7.6
- 7.4
- 8.2
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS UNITED STATES Car Rental Reviews
Average Rating for Avis :
ORLANDO, US - Reviewed by DEREK - 12 May 2025
" Vehicle interior was a bit dusty, but otherwise the experience was excellent. I will definitely use Auto Europe again "
" The guy that served me at the Avis Desk at Orlando Airport was very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by EAMONN - 29 April 2025
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GREG - 14 November 2023
" 3 "
" Car wasn't the cleanest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PHILADELPHIA, US - Reviewed by JASON - 09 August 2023
" I need to know what the charges are for.. and I didnt agree to the extra 133 upgrade fee "
" Was given a jeep as they had no car in my class... but was then charged and extra 133 dollars upgrade fee.. plus another 70 dollars I have not figured out yet "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by DAVID - 01 August 2023
" All booking details transferred reliably to Avis in JFK without a glitch, so reservation was very reliable. "
" Very efficient car collection & returns process plus vehicle quality was very high. One point is that physical maps would have been useful to include in documentation pack, since to find Avis rental location on return, as JFK is a vast area & satnav didn't have enough detail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 26 July 2023
" I found Auto Europe great, they were clear and transparent in their fees, and were able to get me a brilliant price for the car. I will be back. "
" My experience with Avis was positive. I found the rental car desk difficult to find, and there were long queues to get the car. That being said, the staff member I dealt with was helpful and the car was in excellent condition. Overall I would use Avis agian. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SAMANTHA - 25 July 2023
" The car was used as a toilet before we got it and the smell was absolutely awful.. rang and asked for it to be changed then was told to go to a Avis centre to have it changed.. they knew nothing and had no cars.. wasted days of our holiday... "
" Not good "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by SARAH - 12 July 2023
" I would never rent with Avis again. The experience with the agent at the airport after a very long day of travelling was very upsetting and completely unacceptable. "
" I had an awful experience with the agent at Orlando airport. She rude, obnoxious and patronising. She told me I had to sign up for extras and when I refused she mocked me. She also lied saying that Florida toll lanes do not accept cash, which they do, and said I needed to sign up for a toll pass with them for $65 a week. I refused this and she sneered. When I got the car, it was dirty and had stains all over the front seats. I ended up going to another location the next day to exchange it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CHICAGO, US - Reviewed by PETRA - 11 July 2023
" AVIS does not explain all charges properly, and charging for to bridge 3 weeks after we are back from holiday despite we DID PAY all toll bridges at the time of our holiday in the USA "
" AVIS did not explain all fees charges and I'm being charged for toll Bridge fees 3 weeks AFTER the car was dropped off !!!! Unbelievable, I'm going to get my money back and definitely not recommending AVIS to anyone!!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT WAYNE, US - Reviewed by JIM - 05 July 2023
" Excellent "
" Good service value and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 25 June 2023
" Just disappointed with the extra charges that were charged at the desk. I wasn't expecting it so it would be good to have these possible extra charges and what they're for listed somewhere depending on the hire company. "
" The toll tag being "switched on" was not explained clearly at the pickup desk. I was led to believe this was just more convenient and the cost was not clear at the desk. I did not realise I was going to be charged $130 for the privilege when I used virtually no tolls throughout the trip. I signed for it ultimately but I was being rushed through the charges and told to click yes through each so was never clear on the charge. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by DAVID - 24 May 2023
" I received an almost new car without a mark on it and returned it in the same condition so none of the usual worries about whether a mark was there before I picked it up or while it was in my care. "
" The AVIS counter was the busiest in the car rental center so a bit of a wait in line to be served. Not a major problem really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DONAL - 30 April 2023
" Very pleasant on collection but staff far too slow at desk "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by RICHARD - 25 January 2023
" Auto Europe service is very useful as you always include all costs upfront "
" Car wasn't ready at collection time and a lower category car was provided which wasn't properly cleaned. When returning the car I was charged an extra $150 with no explanation of what the extra cost was, I'm following up with Avis for a refund, very poor service throughout "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by TOM - 06 January 2023
" Happy "
" Very professional & helpful personnal "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
RENO, US - Reviewed by ROY - 23 June 2022
" Good experience with Autoeurope who I have used for years "
" I paid in full for the rental through AutoEurope. When i was at the Avis desk I was offered additional insurance to cover tyres and towing at a cost of approximately €45. I declined. I then advised that due to change of flight i would be leaving the car back 12 hours early (it was actually turned out to be 19 hours early). The girl at the desk said that they charge on an hourly basis and that I would be due a refund of approximately €95. On this basis I said I would accept the additional insurance and expected a credit of approximately €50. This was not forth coming and the girl made no sense in her explanation. I eventually gave up as she was wasting my time and I was getting nowhere. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ELEANOR - 27 March 2022
" Why such a delay when you have a voucher in your hand and they know what you booked. "
" When I got to the counter there was only one customer service agent on duty, one customer was at the counter for 35 minutes and the three other customers in the queue were waiting. It took a full hour from the time I got my bags to get the paperwork at the counter for the car I booked. Delay was just taking too long after a 9.5-hour flight "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MARY - 28 February 2020
" As above. Not sure whether the unclarity rests with Avis or Auto Europe ??? "
" Overall I was delighted with my Avis experience My car rental was handled with efficiency and courtesy. However, the insurance cover which I took out before I left was not at a comprehensive level in the US, it was the equivalent of third-party. This was unclear on the website, and I had to pay extra at the Avis desk in San Francisco Airport to ensure adequate cover. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 14 January 2020
" The car was dirty when I picked it up. The interior was dirty and full of trash from last occupant. For the price I paid on rental I was not happy about picking up a dirty car. "
" The car was not clean when I picked it up from the airport. I had to buy cleaning products and clean the car interior because of stale smell and stains on the seats. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SAN DIEGO, US - Reviewed by CHRISTIAN - 14 January 2020
" Having had varied experience with AVIS in the past, I had mixed feelings about returning to AVIS for this rental. However this time AVIS did a good job and I was fully satisfied with the service and the quality of car. "
" The car was in good condition and fully corresponded to what was agreed "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by JOHN - 08 January 2020
" Very simple and efficient process "
" Very convenient pickup and return service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 03 January 2020
" Good as always. "
" Our flight arrived early, so arrived at Avis almost two hours before the time I had booked for. They were short of cars and had no Tahoe available. They keep us waiting for over an hour, it seemed almost deliberate, before giving us a larger car than the one we had booked. While ultimately satisfied, that car had been parked in the lot throughout the almost 99 minutes they made us wait. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 16 November 2019
" Easy to use website, good choice, good value "
" Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MUHAMMAD ARFHAN - 11 November 2019
" superb "
" staff are not helpful "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BILL - 31 October 2019
" None "
" Asked whether would like to return car full or empty. Impossible to return empty. No credit for any fuel left in tank. Voucher stipulated return full. After 9 hour flight selected return empty in error. Also advised at desk, there would be a circa 16 dollar charge if I exceeded 77 miles on my 18 day rental. Agreed to such a crazy charge as too exhausted to argue. Offered a 2 door even though 4 door stipulated on voucher. External of car dirty. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by HUGH - 06 October 2019
" Very easy to navigate website and select appropriate vehicles. "
" Great value. No extra charge for spouse. Seamless pick up and drop off. Car was ideal and no trouble encountered at any stage of the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CIAN - 08 September 2019
" Can you please contact them as they have double debited tolling charges. I paid 35.92 on the 02 of September. and 35.57 on the 19 of august. I will have to cancel my credit card and this will cost me a new card issue. Can you email when you have investigated this.. please The service over all was very goog "
" See note below... getting charged for tolls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TANYA - 30 August 2019
" Auto Europe, hopefully, will be able to sort this. See above comment. Whether or not we recommend Auto Europe will depend on the outcome of this. "
" You people shouldn't be in the car rental business. Firstly, the initial car I picked up at city plaza wasn't registered, which I didn't discover until we were well out of the city. Secondly, when I tried to trade it at Waltham, the kid running the counter didn't switch it to the right car. When I returned the vehicle, your system thought I had a different vehicle that I never had, and still hasn't marked the vehicle I returned as being returned. We are currently dealing with both Avis and Auto Europe, and extremely unhappy with this inconvenience. We will be requesting a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KONA, US - Reviewed by KEVIN - 22 October 2018
" Everything went smoothly with my reservation from the time of booking all the way though to car drop off. I will certainly use this service again. "
" I found my experience with Avis in Kona Hawaii to be very friendly, simple and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JOHN - 01 October 2018
" It was a lovely experience I got a great car and a very Good deal "
" I taught it was very professional and really Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 23 August 2018
" Good price, good selection... shame about Avis "
" Completed long haul flight from Ireland to Los Angeles only to wait in a queue at Avis LAX for almost 2 hours to collect car!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALBUQUERQUE, US - Reviewed by GEAROID - 20 August 2018
" Good service "
" Avis rent a car took €48.48, Avis airport representative did not know what the extra charge was for as the car was checked off & returned with full fuel tank. Can you please advise what the extra charge was for. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOSEPH - 21 July 2018
" Always found Auto Europe a very competitive rental portal "
" Fantastic price and service. Some unrecorded damage noted on pick up. Luckily spotted before we left and reported. Even then,all a bit casual. Would rather a comprehensive report on present damage while handing over keys. Also....was offered GPS at counter. Hefty extra cost. Declined only to find it was in vehicle as standard.... this is a bit slick, extracting cash for something that was free!!! Otherwise.....great 10 days "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8