ALAMO BY ENT PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by PADRAIC - 19 April 2024

" Very efficient as always. However, please tell me what this €121.16 charge is about? I took no extras from Alamo. "

" My pick-up and return went very well. The car was also good. However, please tell me what this €121.16 charge is about? I took no extras from Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by SIOBHAN - 24 June 2021

" No problems "

" Excellent service from guerin as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 20 July 2020

" Dependable "

" Good experience as always provided by Guerin Staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by HELEN - 20 October 2019

" New car supplied everything was perfect "

" Quick efficient friendly service no problems encountered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BARBARA - 14 October 2019

" All good "

" Renting and returning experience was very smooth. Counter staff well trained and personable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VICTORIA - 24 October 2018

" Good and efficient. Staff very helpful and friendly. "

" Good and efficient. Staff very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NOEL - 09 October 2018

" Overall very positive "

" Only negative related to Toll Road charges. When picking up car I was asked if I planned to travel to Spain or do any Motorway driving, I checked and was told I didn't need to drive on M-Way so I did not get a prepaid Tag and now I have an issue that i could not pay Toll Charges when I return the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DERMOT - 26 July 2018

" Good car rental company. "

" Efficient friendly staff. Not trying to scam you like Gold car . I do not now rent based on price only. I will go first to the companies where i have had a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by PETER - 20 February 2018

" I had to change cars due to dissatisfaction with full beams on Volkswagen. I have an insurance claim in with Insurance4carhire too, but nothing to do with Auto Europe. "

FARO, PT - Reviewed by KARL - 17 July 2017

" The man taking my booking was the nicest I ever came across "

LISBON, PT - Reviewed by AKVILE - 15 May 2017

" I got Fiat Punto instead of Renault Clio. Punto equipped ridiculously weak petrol engine that had no torque whatsoever at any given rpm. Next to super short 5 speed manual gearbox it ran better downhill on neutral in a highway at 100km/h :) Pretty much every time going uphill I had to shut down air conditioning. Good there were just 2 of us in the car with a single piece of hand luggage :)) Till this car I thought technology of pre 2000 in gone for good. Switching the models is quite common for rentals. But renting a car with engine this weak is a joke. Although customer service is friendly and helpful. "

FARO, PT - Reviewed by ROBERT - 02 December 2016

" The staff were efficient at pick up and return. The car was spotless and almost new. Having been directly with Goldcar over 18 rentals we decided to move to Alamo by enterprise. We will return. We rent 4 to 5 times a year. Robert "

FARO, PT - Reviewed by JOHN - 27 October 2016

FARO, PT - Reviewed by GARRETT - 27 September 2016

" Hi, very pleased with car hire. Only issue was that my booking indicated Alamo as the hire company, and when I exited arrivals there was a signpost for all the major Hire Companies including Enterprise & Guerin, but not Alamo. It took me a few minutes to realise that Alamo is now linked to Enterprise. Might be useful to change the signage in the airport. "

" See above "

FARO, PT - Reviewed by NOEL - 14 May 2016

" I hired the car full of fuel, and leave it back full of fuel. I hired the car for one day drove 35 km on my way back to the car hire, I went to fill the car,I stopped filling at €8.73 the gauge was still showing three quarters full. I brought this to the attention of Almo. Their view was that This can happen as it was the previous customer must not have filled it up. No refund? "

FARO, PT - Reviewed by BRENDAN - 25 November 2015

" I find the system of prepaying autoroute tolls in Portugal distasteful! "

FARO, PT - Reviewed by THOMAS - 02 November 2015

" Fast service in faro, although it's Guerin on the sign outside and Alamo is only on a tiny sign inside so it's hard to find the desk! Friendly staff, nice clean car with only 5000 km on the clock. Very satisfied, have used before and will use again "

LISBON, PT - Reviewed by SEAMUS - 19 October 2015

" In total three and a half hour at Lisbon airport & car collection area....disgraceful....who on earth could be happy with that on the first day of their holidays!!! Never again will we use your company or reccomend to anyone...I fact I will be reccomending to "avoid" 😡 "

FARO, PT - Reviewed by JOHN - 18 October 2015

FARO, PT - Reviewed by JONATHAN - 05 October 2015

" Queue was long when i was collecting the car, there should be more people working there. "

LISBON, PT - Reviewed by ANDREA - 30 September 2015

" Alamo by enterprise was actually provided by Guerin. Appalling service; the worst car hire experience that I have ever encountered. Two and half hours to collect the car most of that time in a queue. Forty minutes to return it. I would never hire from this company again but I would be happy to provide them with consultancy as to how they could improve their operation. Also the car ran out of oil after a few days on the road. I would love to speak to someone about this. "

PORTO, PT - Reviewed by LLOYD - 25 September 2015

" Do not partner up with a alamo . Oversubscribed resulting in poor service.. Had to wait half an hour for transport to rank and then another hour standing in queue waiting for vehicle. On return a similar situation. . "

" See comment above. Car was excellent but to start off a holiday waiting in queue is not ideal and not good advertising for returning customer service. I have used autoeurope on many an occasion and can not fault them. "

FARO, PT - Reviewed by JOHN - 24 June 2015

" trades under the name of Guerin so not easy to find. They are very particular about mapping every mark on the car before you take it and your deposit is clearly at risk if a minor scratch or dent is caused . One such mark was missed when we took our car . We drove on the motorway to our destination and back without incident . There was a mark on the boot which was not visible ordinarily but they marked it against us on return. In fairness after an argument no charge was made but this company clearly has a policy of forfeiting deposits where a car is marked. I would not use it again . "