ALAMO BY ENT IRELAND Car Rental Reviews

DUBLIN, IE - Reviewed by JAMES - 05 October 2024

" Everything went very Smoothly "

" Great service. Best experience in quite a while "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by DAN - 20 July 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ADITYA - 27 June 2024

" Na "

" The car I booked was supposed to be comparable to a particular car but what we were assigned was below our expectation. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

DUBLIN, IE - Reviewed by BRIAN - 17 January 2024

" Happy "

" Exceptionally good. Being Christmas it was very busy. One or two customers before me had some minor issues but the staff were impeccably patient and professional. On the car return I mistakenly left a small garment in the vehicle - Alamo called and asked could I pick it up or would they post it on. The garment was not valuable so it was not necessary but I was very impressed with the customer service to call and offer "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by TONY - 16 November 2022

" Friendly, helpful, staff, good prices. "

" Friendly, helpful, staff, good prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ZUBAIR - 11 October 2022

" As above "

" Experience was very good. I was only disappointed that the vehicle had a missing air vent on the back roof. Also the vehicle required ad blue to be topped up which the rental company should have done before giving me the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by RONAN - 07 June 2021

" Usually the best price car hire available. "

" No difficulties, everything worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by NURIA - 10 September 2020

" I always use autoeurope cause it gives me the best rates across many companies "

" I rented a diesel car and instead I got a Hybrid, I wasn't told but I really enjoyed the experience of a Hybrid car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by CHANDRAMAH - 24 January 2020

" So far one of the best experience with Alamo. Friendly staff and very helpful. "

" Very good service and affordable price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by NAZIA - 15 January 2020

" I was lucky enough to get an excellent rate. Alamo/enterprise, everything was smooth from pick up to drop off. The staff was very professional and I was given a free upgrade as well. Was definitely happy with the service and the policy of the company! "

" I was lucky enough to get an excellent rate. Alamo/enterprise, everything was smooth from pick up to drop off. The staff was very professional and I was given a free upgrade as well. Was definitely happy with the service and the policy of the company! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by BRANISLAV - 19 December 2019

" Just one word.Perfect.I will choose them again. "

" Very good service.Fast & all as described. Probably Cheapest on the market. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LOUISE - 12 December 2019

" Booked a car online and paid in full got to the counter and was not allowed rent the car as I didnt have a credit card even though I had a debit card and offered the assistant that she could put a hold on any amount. She advised this was not possible but it wouldnt be a problem for me to get a refund which I have not got. Every other car rental company in the airport were able to rent us a car except for you. "

" Booked a car online and paid in full got to the counter and was not allowed rent the car as I didnt have a credit card even though I had a debit card and offered the assistant that she could put a hold on any amount. She advised this was not possible but it wouldnt be a problem for me to get a refund which I have not got. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by KELLY - 06 December 2019

" Excellent service "

" The staff at Dublin airport we're brilliant. So nice and helpful.a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GERÔNIMO - 16 October 2019

" I was at the airport looking for an agency when I went to the Alamo and they were very polite to me, especially a girl from the balcony her name might be catarine! thanks for everything! "

" I was at the airport looking for an agency when I went to the Alamo and they were very polite to me, especially a girl from the balcony her name might be catarine! thanks for everything! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by NICOLA - 31 August 2019

" Was a wonderful experience, great selection of cars, staff very friendly and very efficient "

" Very quick and accommodating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GUILLERMO - 17 August 2019

" Especially in dublin, it seems complicated to find other pick up or drop off locations after 5 pm apart from the airport. Would b nice to have some in the city center, maybe smaller agencies "

" The car was ready and clean when i picked it up and the check out was really fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GRAHAM - 08 August 2019

" Good to find a cheap price quickly, but I was not happy that Alamo did not get the prepaid details correctly. "

" Alamo did not have the Auto Europe prepaid details when I picked up the car and tried to bill me for a standard contract at twice the price. It was sorted out quickly but the Alamo supervisors were useless. ( The Alamo main computer system had the full contract details including prepayment, but the shortened version on the agent's mobile device did not). The Alamo agent who booked me in was very helpful and I am grateful to her for picking up and resolving the issue. The vehicle was clean and was reliable, but the engine vibrated badly when idling and the bodywork had many small damages (which the rep recorded conscientiously at collection) "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUBLIN, IE - Reviewed by BRENDAN - 21 July 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by STEPHEN - 13 July 2019

" AutoEurope is one of the most unhelpful companies to deal with and rude employees with no costumer service skills at all and will never Recommend them to anybody "

" N/a "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBLIN, IE - Reviewed by KEVIN - 09 July 2019

" Thank you Alamo "

" Alamo staff were amazing, had to do a rapid fly back to uk then back to Dublin for the funeral of my father-in-law. Young staff were so considerate and helpful and picked a suitable car for the occasion. Can't rate them highly enough "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JAMES - 27 June 2019

" The service was excellent and they offered me a skoda superb when the mid range economy car was not available . This car was a bonus to drive . "

" Good car hire service and helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by KARL - 26 June 2019

" Fast and very friendly "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by ROBERT - 03 June 2019

" Working with Auto Europe is always easy and I have never had a problem. "

" Every staff member we interacted with was efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by KARL - 25 December 2018

" Always a pleasure to deal with Auto Europe. "

" Very friendly and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by CHRISTOPHER - 13 December 2018

" I have already referred people to Auto Europr "

" The entire process was very easy with no delays and no hassle . The standard of the vehicle was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by MEGAN - 15 October 2018

" Horrible. "

" Horrible. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

CORK, IE - Reviewed by PATRICK - 07 October 2018

" Nice company too deal with and value for money "

" Rent from Alamo regular lads on the counter was always very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by PATRICIA - 02 October 2018

" Overall I was very impressed with the staff and their service at Enterprise at Dublin Airport. They were more than happy to help. The shuttle bus service was smooth and welcome. "

" Although the vehicle was an upgrade it hadn't been cleaned properly. The tyre caps were all missing, hence the 'tyre pressure' warning lights failed to go out even though I bought some myself and put them on. The Seat Alhambra otherwise was a very good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBLIN, IE - Reviewed by ALLAN - 02 September 2018

" Veryefficent "

" Great to deal wirh "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHANNON, IE - Reviewed by JILLIAN - 26 August 2018

" I have used autoeurope for 25 years. I've always found them best on price. "

" Car was great. Drop off was confusing where to park car in airport. I drove around three times and ended up parking in airport cab area. I also would have liked a receipt but didn't get one "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by GORAN - 10 July 2018

" Good service, good car "

" Good service, good cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by JOHN MICHAEL - 08 July 2018

" Alamo staff were charming, helpful and very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by SIMON - 25 June 2018

" good overall, but one staff member did not correct my email address which was spelt incorrectly on your system. "

" when dropping off the car, I noticed that my the counter staff had an incorrect email address for me and he said he would change this to the correct address to enable a receipt/invoice to be emailed to me. I have not received any invoice or receipt and can only assume that the staff member did not do what was agreed. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBLIN, IE - Reviewed by LUIS - 18 May 2018

" Nice as usual. "

" They don't work with paper receipts, and they lied to me on some pricing I had to pay in the end. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by JEROME - 26 April 2018

" Total RIP OFF. It's all about the money. Over priced and Extremely unhelpful. Had a last minute change of plans and I called them to explain. FLAT REFUSED to work with me on a refund. And Expressly referred to the fine print. NO ROOM FOR DISCUSSION. RIPED OFF. "

" Alemo was great. Auto Europe is a DISASTER. WHST A RIP OFF. WILL NEVER REMT WITH THEM AGAIN. !! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBLIN, IE - Reviewed by CHRISTOPHER - 22 April 2018

" Very efficient rental experience "

" Great staff for finding the right car and getting insurance sorted. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORK, IE - Reviewed by TAKAAKI - 20 March 2018

CORK, IE - Reviewed by TAKAAKI - 14 March 2018

CORK, IE - Reviewed by SIOBHAN - 16 October 2017

" I feel that the insurance was not explained adequately online so when booking I wAsn?t comparing like with like, I didn?t plan for extra 60 euro on picking up the car "

" As above "

DUBLIN, IE - Reviewed by LIAM - 25 September 2017

DUBLIN, IE - Reviewed by NIAMH - 03 September 2017

" Great rates "

" Friendly staff "

SHANNON, IE - Reviewed by PAT - 28 August 2017

" I will never ever book through you again...You took my money, yet I was refused the car at the desk.My trip to Dublin had to be cancelled because of it and you would not return my money.Big mistake!!! I work through several different companies.We will never advise anyone book through Auto Europe again. "

" As explained above.. "

CORK, IE - Reviewed by EDWARD - 19 August 2017

" very easy, friendly, perfect. no hassles. "

DUBLIN, IE - Reviewed by CECILE - 13 August 2017

DUBLIN, IE - Reviewed by JOHN - 02 August 2017

" Good "

" Good "

DUBLIN, IE - Reviewed by CORMAC - 18 July 2017

" I never actually used the car in the end, although it was too late to obtain a refund. You should know that the freefone number you give for Ireland does not work - I had to call Germany to cancel. That's not very satisfactory. "

" At least they were available to speak to, but they couldn't handle the cancellation, that's why I had to call Germany. "

CORK, IE - Reviewed by ANDRAS - 17 July 2017

CORK, IE - Reviewed by MARTIN - 12 July 2017

DUBLIN, IE - Reviewed by EMIL - 01 July 2017

" I am not impressed with the fact that your company would not return the cost of the 1 day rental. This only amounted to the sum of $32.14. I am waiting until you make this correction before I comment here and on Trip Advisor. You might have a policy and put this in your fine print but you are not helping yourself as a company! Please do the right thing and refund the amount for 1 day early. We had extenuating circumstances that made it necessary to return the car. Sometimes things happen that are unforseen. It is of little or no cost to transfer these funds back to my MasterCard. It Will benefit you in the end! Sincerely, Emil D. Kohuch "

DUBLIN, IE - Reviewed by DAN - 23 June 2017

" The actual cost of the rental almost doubled compared to the initial cost on the web site!! "

SHANNON, IE - Reviewed by GREGORY - 20 June 2017

" The entire staff was very friendly and courteous! Thank you! "

" More than satisfied "

DUBLIN, IE - Reviewed by ROBERT - 16 June 2017

" I want to commend the initiative that your Dublin employees demonstrated. I had requested a small van because I wanted to make sure that I would have enough trunk space for the two large suit cases and three carryons that we would be traveling with. I wanted to be sure that all luggage would be hidden from view as stopped off at various sites. They saw that my request was for only two people. Anticipating my needs, they made sure to have on hand a car (Skoda SuperB) with a huge trunk. That was exactly what I wanted. It was a beautiful ride. "

DUBLIN, IE - Reviewed by KAUKAB - 12 May 2017

" There is a need to putt conspicuous sign posts from the point where you pick up customers to the point of your office, for unfamiliar persons to drop back vehicles without problem. I had to ask and follow a Hartz van to drop the vehicle. "

DUBLIN, IE - Reviewed by ADEWALE - 01 February 2017

" Very reasonable price for the service. "

" Should continue with this third-party online marketing opportunities. "

CORK, IE - Reviewed by DAVID - 03 November 2016

" Terms and conditions not clear at all. Horrendous customer service when I rang up. Truly awful experience. Will never be using the service again "

DUBLIN, IE - Reviewed by JAMES JOSEPH - 26 October 2016

DUBLIN, IE - Reviewed by LIAM - 21 October 2016

DUBLIN, IE - Reviewed by FRANCISCO - 27 September 2016

" ALAMO BY ENT is not very helpful to figure out that you must get your car from Enterprise instead of Alamo... "

" ALAMO BY ENT is not very helpful to figure out that you must get your car from Enterprise instead of Alamo... "

DUBLIN, IE - Reviewed by LABIB - 22 September 2016

" Charged me for 10 days rent and refused to give me a car because I don't have a credit card. The charged my debit card and refused to refund the money. So why should I charged for 10 days rent, where they could've charged my debit card for the guarantee amount they want!! "

DUBLIN, IE - Reviewed by PAULINA - 20 September 2016

DUBLIN, IE - Reviewed by KIRK BRYAN - 15 September 2016

" Easy to book. Quick confirmation and very reasonable prices "

" Polite and efficient staff. "

DUBLIN, IE - Reviewed by NIALL - 14 September 2016

DUBLIN, IE - Reviewed by MARIE - 05 September 2016

" More help with setting sat Nav would have saved me some grief, as a person not used to using one. "

DUBLIN, IE - Reviewed by EDUARDO - 01 September 2016

" A complete dissatisfaction. I was not allowed to pick up the car, for the reason I was not carrying an international driver. It's very disappointing because I've being renting cars in Dublin (and Europe) for the last 6-7 months using different rental companies and no one has ever asked that. Recently I rented another car in Germany (using Enterprise/Alamo) and that was not required as well. I would kindly request to have my money back, because it was a 2-week rental agreement and no reimbursement so far. Waiting for a feedback. "

" The feedback above, mainly applies to Alamo, but I expect Auto-Europe to fix this situation, so I feel confident to continue using Auto-Europe services. "

DUBLIN, IE - Reviewed by RAJA AMIR - 27 August 2016

CORK, IE - Reviewed by ARTIS - 21 August 2016

" Sorry, but it wasn't enjoyable. I forgot my credit card and I didn't get that car. That girl in reception was very unkind. Even ,didn't offer any solution about it. Also I didn't get back my money. "

DUBLIN, IE - Reviewed by CHRISTOPHER - 18 August 2016

DUBLIN, IE - Reviewed by ANTHONY - 09 August 2016

SHANNON, IE - Reviewed by NICHOLAS - 12 June 2016

" Folks at Shannon airport were unbelievably kind and helpful. The car rental experiment was so cheap, so easy, and so convenient. "

DUBLIN, IE - Reviewed by DANA - 11 June 2016

" Very nice, professional employees when I picked up the car as well as when I brought it back. "

DUBLIN, IE - Reviewed by FIONA - 01 June 2016

" Quick and Excellent service both at pick up and return. "

DUBLIN, IE - Reviewed by ALINE - 25 May 2016

" I didn't have many informations at store, so I couldn't take the car. When I called auto Europe they didn't help me and the details wasn't good. I hate this experience and I'm very disappointed with this company. "

DUBLIN, IE - Reviewed by DAMIR - 09 May 2016

" Alamo wanted to block 500€ on my credit card although I wanted to get their full assurance for the car. They say that their company do that (Enterprise, Alamo,etc). If so why this is not mentioned before. At the end I didn't rent the car. In last fifteen years (except the last two) I rented cars 12 month per year and this is the first time that something similar happened to me. "

" When the company hides important elements of its offer it means that something is wrong. If you want to block 500€ (with no reason since full assurance is agreed) then put that down transparently in your offer and wait to see if clients will come to you or to your concurrency. "

CORK, IE - Reviewed by RONAN - 18 April 2016

" Price was higher than normal for Auto Europe but I was a little late booking "

" Worked well. No issues "

CORK, IE - Reviewed by MICHAEL - 22 March 2016

" Not helpful "

" Use visa debit "

DUBLIN, IE - Reviewed by CAROL - 11 March 2016

" Excellent customer service from everyone I met, especially Paul Power Who delivered the car keys to me and his female colleague. I would also like to compliment the guy at the car hire desk in Terminal 1 whom also was so helpful and nice to me. As an Irish citizen coming on a visit home it's so nice to get the genuine Irish excellent customer service. It makes you proud to be Irish. All of the people I dealt with on the Alamo/ Enterprise desks are a credit to you and Ireland. Thank you. "

DUBLIN, IE - Reviewed by MARIA BEGONA - 20 February 2016

" Second time booking with Auto Europe, it is simple, clear and without any trouble. I will book again through them "

" We were pleasantly surprised when a brand new clio keys were given to us, with navigator included, it was excellent service and car! It saved our journey through rural Donegal! "

CORK, IE - Reviewed by ANITA - 22 November 2015

DUBLIN, IE - Reviewed by DAVID - 17 November 2015

" A car was booked and within 6 hours of booking the car was not picked up as the charges was not taken from my visa debit even though I presented my credit card for certain amount to be taken from both cards in my name and was refused. Hence, I requested for the booking refund. Only to be told that refund cannot be made. Really bad policy not minding the stress I went through taken a taxi to the airport for collection of the car the customer service declined. David Moyosola "

DUBLIN, IE - Reviewed by CAROLINA - 02 November 2015

DUBLIN, IE - Reviewed by VALERIA - 27 October 2015

DUBLIN, IE - Reviewed by SANDRA - 14 October 2015

" Enterpreise rent a car charged in our credit card incorrect charges, that we paid before, the incorrect amount is 45,44€, we want our money back as soon as possible. "

" Enterpreise rent a car charged in our credit card incorrect charges, that we paid before, the incorrect amount is 45,44€, we want our money back as soon as possible. "

DUBLIN, IE - Reviewed by CHRISTOPHE - 29 September 2015

" Please be explicit about the different full-coverage options and how to REALLY reduce the excess. Your insurance (that I didn't take) is useless and so is Alamo's "

" Couldn't take the car even with the full insurance coverage because of the excess?! "

DUBLIN, IE - Reviewed by DAVID - 22 September 2015

" Fantastic. I always use Auto Europe for car booking wherever I travel to. No complications what-so-ever. "

" Very good. I would like to see better signage at Dublin Airport to make it easier to find the office of Enterprise. I had to ask Hertz which office it was. "

DUBLIN, IE - Reviewed by SILKE - 24 August 2015

DUBLIN, IE - Reviewed by PAULINE - 23 July 2015

DUBLIN, IE - Reviewed by NOELLE - 11 July 2015

" Thank you for asking for my feedback! When I arrived at the Enterprise desk in Dublin airport I was told that as I don't use (this is deliberate!) a creditcard, I couldn't rent the car even though Auto Europe had already taken the car rental fee off my visa debit card! A colleague of mine ended up having to drive out to Dublin airport, putting €350 authorisation on his creditcard and having to put the car rental under his name! A very embarrassing experience. If you only accept creditcards, why do you take the money off debit cards ? I would welcome answers to my query before I take this further. Thank you "

CORK, IE - Reviewed by ALBA - 10 July 2015

" I took the car back and nobody called me to tell me anything about this and my diposit (1950€) it hasn't returned in my account yet "

" the same as last paragraph "

DUBLIN, IE - Reviewed by WILLIAM - 07 July 2015

" Autoeurope should offer (in Spain), Goldcars "Return Full" option called Classic service (or similar). This would obviate all the hassle about fuel costs. Goldcar offer it as an option on their own website "

" Car and service were excellent. It was Enterprise not Alamo. There was quite a lot of "upselling" by Enterprise staff but not intrusive "

DUBLIN, IE - Reviewed by ALAN - 30 June 2015

" Enterprise/Alamo have the best customer service at Dublin Airport. The reps are engaging, come to the outside of the counter to walk you through the sign up and walk you out to the car. Their tolerance for car damage (anything smaller than a certain size or depth is ignored) makes driving their cars a bit more relaxing, therefore enjoyable. "

DUBLIN, IE - Reviewed by OLIVER - 29 June 2015

" I could not take the car I had paid €146 as I was using a visa debt and not a visa credit & could not have any refund "

CORK, IE - Reviewed by RUTH - 28 June 2015

" The staff were fantastic, but the company's rules on not being able to pay for insurance and other extras with cash or a debit card are ridiculous. You must remember that not everyone has a credit card, and enforcing that customers must use one to pay for the insurance, and not by other means was extremely frustrating. I needed a car asap as mine was being repaired, it is such a shame that the process isn't as easy as booking and paying online, which I had done. i wont be using Alamo again for this reason. The only reason I am not extremely dissatisfied is that the staff were polite and helpful. "

DUBLIN, IE - Reviewed by PAWEL - 26 May 2015

DUBLIN, IE - Reviewed by PAWEL - 19 May 2015

DUBLIN, IE - Reviewed by LEANDRO - 06 May 2015

" I'm completely dissatisfied with costumer service, because in your website had an information and your store another information. I hired a car in morning Monday, however I couldn't finish this transaction, because I didn't have credit card and I knew that information time to go pick up the car. In store I was told that I couldn't cancel it since it had made the booking on the website, however may request cancellation the next day and get the money back with no problems. On Tuesday when I called to cancel, simply they asked me apology and informed me that it should have canceled in advance. But I wonder, how would cancel in advance sé only learned that could not use the car when I pull it off? Anyway, I will no more use their services or recommending to my acquaintances and divulge what happened so no one else is deceiving by their website and the Alamo. "

" I'm completely dissatisfied with costumer service, because in your website had an information and your store another information. I hired a car in morning Monday, however I couldn't finish this transaction, because I didn't have credit card and I knew that information time to go pick up the car. In store I was told that I couldn't cancel it since it had made the booking on the website, however may request cancellation the next day and get the money back with no problems. On Tuesday when I called to cancel, simply they asked me apology and informed me that it should have canceled in advance. But I wonder, how would cancel in advance sé only learned that could not use the car when I pull it off? Anyway, I will no more use their services or recommending to my acquaintances and divulge what happened so no one else is deceiving by their website and the Alamo. "

DUBLIN, IE - Reviewed by MARTIN - 06 May 2015

" Great service! Also, I was very happy that when they told me upfront that they are not too fussy about small scratches and things like that. "

DUBLIN, IE - Reviewed by MARTIN - 06 May 2015

" Great service! Also, I was very happy that when they told me upfront that they are not too fussy about small scratches and things like that. "

DUBLIN, IE - Reviewed by ANDRE - 06 May 2015

" He left explicit on the site all fees. When I called I was told that all fees were included. When I arrived at the rental company I had to pay additional insurance. We booked 2 cars, but my friends the other car could not pay the additional insurance and lost the reservation. They lost money. "

" As my friends failed to pay the additional insurance to stay with the car, ALAMO said he was not the problem, it was easy to ask for the money back from the cancellation. But we try it with AuroEurope and we could not. We lost our money booking without using the car. "

DUBLIN, IE - Reviewed by ANDRE - 06 May 2015

" He left explicit on the site all fees. When I called I was told that all fees were included. When I arrived at the rental company I had to pay additional insurance. We booked 2 cars, but my friends the other car could not pay the additional insurance and lost the reservation. They lost money. "

" As my friends failed to pay the additional insurance to stay with the car, ALAMO said he was not the problem, it was easy to ask for the money back from the cancellation. But we try it with AuroEurope and we could not. We lost our money booking without using the car. "

DUBLIN, IE - Reviewed by SEBASTIANO - 05 May 2015

" It's completely a shame the fact you send me a survey to fill in while there is an escalation in process due to the poor customer experience you are offering. I'm still waiting for a call from your manager since yesterday but nothing happened. You have no idea on how to manage escalation and I'm completely shocked of your bagaviour as a company. "

DUBLIN, IE - Reviewed by SEBASTIANO - 05 May 2015

" It's completely a shame the fact you send me a survey to fill in while there is an escalation in process due to the poor customer experience you are offering. I'm still waiting for a call from your manager since yesterday but nothing happened. You have no idea on how to manage escalation and I'm completely shocked of your bagaviour as a company. "

DUBLIN, IE - Reviewed by DAVID - 03 May 2015

" First class service. Staff very helpful and friendly. "

" First class service. Staff very helpful and friendly. "