WHEEGO ROMANIA Car Rental Reviews

BUCHAREST, RO - Reviewed by ADRIAN - 07 May 2024

" Autoeurope used to be brilliant (use them in the USA and throughout Europe) and needs to get back in the game. "

" Wheego Bucharest was abysmal this time: - The 550EUR credit card block advertised when booking the car turned double when picking up the car. - The full tank advertised when booking the car turned almost an empty tank when picking up the car. - 1 Agent (operation) that could not care less (e.g. the car I got was filthy and smelled bad when A/C-fan was on). - The paying terminal did not work. It took ~30 min of trying to use my creditcard and calling the banks to realize that the Wheego payment system was malfunctioning and needed a hard reboot. - Although I've booked a renault clio (present in the parking lot when collecting the car) I got a poor rusty & abused dacia. - The inside of the car was filthy when I picked it up: mud throughout the car (as seen in pics/video I took). - After removing all the chemical cocktail of air fresheners and turning on the A/C fan, the cabin started smelling like a corpse (the air filter hasn't been changed for a very long time). - New dashboard lights started coming on after ~100km. The carefree agent explained on the phone that it was the poor quality of the fuel (obviously not during the first ~100km of driving it without refueling; only after that the fuel became an issue...). Then the TPM came on (no issue with the tires though) but this was not as worrying as the engine check light. - When returning the car the carefree agent wanted me to find carwash to wash the car (I was supposed to get on a plane to get home) in order for him to inspect the car. There was none in that area. The car was actually pretty clean but I pointed out that klasswagen bucharest (used before via autoeurope) washed their cars before inspecting them. But wheego being a 1 carefree agent operation did not have this basic facility. - After returning the car the carefree agent decided that he discovered imperfections (e.g. bumps or dents or etc) on top of the boot of the car. Lucky me I took pics and a video of the car when I picked it up that showed that imperfections were there before picking up the car but only visible from specific angles (light conditions) with the naked-eye/camera (were visible in the video I took when collecting the car). - The carefree agent decided to block the money on my credit-card for another 30 days until the preexisting imperfections issue was sorted out (or until Wheego can try to get some cash out for the repairs of me I guess?). Luckily I have the video proving these were there before picking up the car. 3. Conclusion: - Autoeurope used to be brilliant (use them in the USA and throughout Europe) and needs to get back in the game. - Wheego Bucharest is abysmal and is best to stay away unless you want to complicate your life. At least get all the insurance you can and abuse your camera/phone. I hope this helps improve things. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3