AUTO EUROPE UNITED STATES Car Rental Reviews

MINNEAPOLIS, US - Reviewed by NIALL - 21 September 2025

" Good service "

" Good to deal with and good cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by KEVIN - 21 September 2025

" No problem with auto Europe my issue was with budget "

" I was charged for fuel even though i had the gold package. I was also charged 9.95 a day for roadside assistance which i had declined. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 16 September 2025

" If my issue is resolved I would use your again, but I don't think I will even get a response "

" When I got to the counter to get my car I was asked for my credit card. This I provided and was told it was rejected, itried a few times with no success. I was told by counter staff that they would ot accept any other form of security payment and would not give me a car. I contacted my credit card provider who informed me that there had been no attempts on my card. I returned to the counter and informed them and was still refused. I contacted auto Europe and was in the process of trying g to book another car with my son in laws credit card when a supervisor arrived on scene, he called me over and talked the counter agent I to manually inserting the card, which worked. I was two hours trying g to get my car. When I tried to co plain there is no outlet to do so. Therefore I eould be grateful if you could please raise this issue on my behalf..but never again will I use hertz "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by IOANNIS - 08 September 2025

" Are you guys joking? I have contacted you about this booking, Hertz was unable to get any of my 3 cards working. All 3 banks never received the requests for the charges, and I had to abandon the booking. On top of all that, you said the amount is NOT refundable. Ridiculous. "

" Are you guys joking? I have contacted you about this booking, Hertz was unable to get any of my 3 cards working. All 3 banks never received the requests for the charges, and I had to abandon the booking. On top of all that, you said the amount is NOT refundable. Ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by PAUL - 27 August 2025

" Great price and flexibility from auto Europe. "

" I provided three different credit cards and were told all were declined. Knowing my cards had sufficient funds I suggested the issue was Dollar's terminal and asked the agent to try another machine. This one worked. The agent then, without asking or advising, upgraded me to a different class of vehicle. I only realised this when I attempted to drive out of the premises and the agent on the gate advised me of the additional charge. I then had to return to the desk to change cars. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by DAVY - 21 August 2025

" Always good value, professional service and no hassle cancellation or modification should the need arise. "

" Enterprise one of the better operators we've experienced on our travels to the USA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MICHAEL - 16 August 2025

" I rented 4 cars over the course of the summer and all of them went well! "

" All went well! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PETER - 15 August 2025

" Always very happy to book cars through auto Europe excellent service "

" Excellent service from alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 13 August 2025

" Autoeurpoe was good value and provided a good rental package at a good price. "

" The car had a slow puncture from the day we picked it up, we had to fill the tire with air three times during the rental. It was not cleaned well on pick up. And every time we started the car a waning light came on saying "Oil change required" "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by ADRIAN - 11 August 2025

" I'd be very slow to hire a car from Hertz in the future. "

" Girl at the counter extremely unhelpful. Car was filthy inside, looked like someone had spilled coffee or something sticky. Smelled awful. Engine warning light on. Had to return the car and have it swapped out. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 1

LOS ANGELES, US - Reviewed by MICHAEL - 08 August 2025

" Would be nice to have a train to cars but once at the Hertz desk everything was great! "

" The process in Seattle was especially smooth and quick. Nice staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHELLE - 07 August 2025

" Easy. Friendly. Manageable. "

" Very happy with car and staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by COLIN - 07 August 2025

" Everything with Autoeurope was seamless but the problem was with Alamo. Taking advantage of tired travellers "

" Reserved a Full size elite suv. On arrival was told none available. The girl advised she was providing us with an upgrade. The luggage could barely fit so I asked to downgrade to regular full size suv. She then advised that this would come at a cost???. I reluctantly accepted as we were weary after 14 hours of travel. On receipt of my final invoice I realised I was downgraded to a Midsize luxury elite suv. Totally unacceptable behaviour from alamo with whom I have also expressed my grievance to. Preying on tired tourists after long travel days. Never again "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWARK NJ, US - Reviewed by THOMAS - 04 August 2025

" Good selection of options have used in the past and happy to continue in the future. "

" Fast and efficeint at both pick up and drop off at the airport "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MINNEAPOLIS, US - Reviewed by PATRICK - 03 August 2025

" No "

" It has been more than 7 days since I returned the car and I still have not received a receipt. As there is a $20 and some cents charged to my card I need my receipt. I have tried using Dollars get my receipt facility with no success Kind Regards Patrick "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by MAUREEN - 23 July 2025

" No issues. All went fine. Would recommend. "

" No issues but had to wait in line for over an hour and then another 1/2 hour for the car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by PATRICK - 19 July 2025

" I don't have a problem with Auto Europe but I do with Hertz. "

" The worst in my life "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MAUREEN - 17 July 2025

" No issues. All went fine. Would recommend. "

" No issues but had to wait in line for over an hour and then another 1/2 hour for the car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by DONAL - 15 July 2025

" Aaa "

" Aaa "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JOSEPH - 12 July 2025

" Very efficient experience and staff very helpful and friendly "

" Very efficient experience and staff very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DEREK - 10 July 2025

" The price is always the cheapest compared to other sites and it is hassle free to book a car "

" We had a warning light come on in the car we got before we left the garage and the staff gave me a free upgrade to a suv . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 10 July 2025

" Hertz didn't switch off their transponder so I was unable to add my own which left enormous charges for tolls. Be very wary of this practice. "

" I had an issue with the transponder that was not resolved after 4 hrs on a phone talking to 6 different agents and no one could help. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by LEIGH - 08 July 2025

" Stress free....it's nice when it happens coz sometimes it doesn't!!!! "

" All good, competitively priced, possibly even an upgraded 7 seater than we booked,ease of pickup,checkin all stress free thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by COLM - 03 July 2025

" As I didn't have the physical credit card used in the booking when I arrived to collect the car at Orlando airport, the rental was refused despite having the same card and other cards on Apple Pay and I had no option other than take an Uber from the airport. No support was offered at the rental desk. My wife took out a new booking with Hertz the following day with her credit card and was promised a refund on my failed rental within 7 -10 days but despite numerous calls, a refund has not been received . Lots of hours have been spent on the phone to Hertz in the US but they have not proven successful with the refund. Even when returning the car and raising the refund issue, the Hertz office at the airport had no interest and told me to contact customer support. My calls to Auto Europe were also unhelpful with the possibility of a refund or partial refund were out of the question. Very unhappy having to pay twice for a car rental and now with a phone bill four times my normal costs. Will never use Auto Europe or Hertz again. Dreadful Experience. "

" As I didn't have a physical credit card when I arrived to collect the car at Orlando airport, the rental was refused despite having the same card and other cards on Apple Pay and I had no option other than take an Uber from the airport. My wife took out a new booking with Hertz the following day with her credit card and was promised a refund on my failed rental within 7 -10 days but despite numerous calls a refund has not been received . Lots of hours have been spent on the phone to Hertz in the US but they have not proven successful with the refund. My calls to Auto Europe were also unhelpful with the possibility of a refund or partial refund were out of the question. Very unhappy having to pay twice for a car rental and with a phone bill four times my normal costs. Will never use Auto Europe or Hertz again. Dreadful Experience. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by JADE - 24 June 2025

" As above. The whole rental experience was a disaster! I have rented numerous cars in the states and have never had issues like this. I'm not sure if this is due to Auto Europe of if the provided Budget seriously let the whole thing down. "

" I will never rent from Budget again. When booking I was notified that additional drivers were included, this was not the case, when I arrived I was charged. My party and I were waiting 2 hours on the car to be ready as Budget had ran out of cars! We then did not fit all of our luggage in the car so back to the desk we went only to be told there was no other cars available and there was nothing they could do. I was advised I should call tomorrow. I did indeed call tomorrow and was informed a new car had arrived and with an additional charge of almost $600 i could upgrade, when I agreed I was told I had to collect the cat immediately as it couldn't be held for any amount of time and even if I did arrive within the hour, it wouldn't be guaranteed for me as other people also wanted it. I had never heard anything more ridiculous! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CHICAGO, US - Reviewed by ABHINAV - 18 June 2025

" The return time of drop off was recorded wrong and I was charged extra. When tried to call customer care to get it fixed, i was placed on hold for 30 mins before i could even talk to an agent "

" The return time of drop off was recorded wrong and I was charged extra. When tried to call customer care to get it fixed, i was placed on hold for 30 mins before i could even talk to an agent "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by GREG - 17 June 2025

" Service at pickup was extremely slow. Many customers I spoke with were frustrated with the service. "

" Unfortunately took over an hour to reach service counter. Only two staff servicing a long line of people. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLEVELAND, US - Reviewed by ARTHUR - 13 June 2025

" An excellent platform to search for and book a car. The coupon was fully honoured by Alamo. "

" All very smooth at the desk. We had the car within 15 minutes of our arrival at the desk. Staff were prompt and helpful. Car was clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INDIANAPOLIS, US - Reviewed by TARA - 10 June 2025

" Auto Europe is always our go to for renting cars in the US. Insurance is taken care of and payment is always already done. "

" There was no one at the counter inside of Indianapolis airport on pickup and it took a while to find someone at the outside counter (had to go to national outside kiosk for service). The cars information screen kept going black while we were driving. Difficult when needing navigation on the screen. There was no one at drop off to relay this information to. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by GREG - 05 June 2025

" Shocked over this charge. Can auto europe ask what the charges are for as I have not had any correspondence from budget "

" I have just seen my bank account and was surprised to see budget have taken €349 from my account and I haven't a clue why "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DONAL - 05 June 2025

" As above "

" Normally no problem but this time we had a problem with our card in regards to the security deposit. It was declined a few times. The staff member looking after us told us to ring our bank but that was not feasible as they were closed for the day. Eventually he got the card to work. Make sure you bank is notified about you traveling outside your country of resident. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by DEREK - 27 May 2025

" Got to rental desk earlier than expected (rental was from 5pm). Paperwork done by 4:13pm (time on rental docket) - though it took another 20 minutes to get the car and leave. Car returned at 4:08pm on final day (rental was to 5pm). HOWEVER, I was charged for an additional day by Budget ($28.09). Obviously I was early on the return - so it must be for the 'early' pick-up. That was never mentioned to me when I picked up the car (otherwise I would have waited the extra few minutes. "

" Got to rental desk earlier than expected (rental was from 5pm). Paperwork done by 4:13pm (time on rental docket) - though it took another 20 minutes to get the car and leave. Car returned at 4:08pm on final day (rental was to 5pm). HOWEVER, I was charged for an additional day by Budget ($28.09). Obviously I was early on the return - so it must be for the 'early' pick-up. That was never mentioned to me when I picked up the car (otherwise I would have waited the extra few minutes. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

HOUSTON, US - Reviewed by SHAFIQ AHMED - 26 May 2025

" AutoEurope is a great website and always beats others on price. I have been using it for two years now and I don't even check other websites for my car rental needs. "

" I think I was short changed for the prepaid fuel option. I didn't know that I was being offered to prepay for the fuel as it was extremely hard to understand the assistant who handled my rental. I only found this out when she gave me the documents on which I saw that my card was being charged for $44.03 for the fuel. This I guess was a flat charge without considering the fuel tank capacity of the car. I rented a car that had a fuel capacity of only 12.5 gallons for which the fuel price (if I refuelled it) would have been $30, so I was charged a whopping 50% more, which I believe wasn't fair. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by JOSEPH - 16 May 2025

" Please see above "

" Camry not compitable with phone for google maps so had to wait 2 hours to get other car & get that sorted. Also, we mislaid our phone in 1st car. Despite several phone calls, emails & endless time wasting no phone was found "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

NASHVILLE, US - Reviewed by RICHARD - 15 May 2025

" No other comments. "

" I thought I'd bought all of the insurance, etc. I needed vai Autoeurope. But, when I was at the counter there as another $160 in coverage that I was sold in such a way that implied it wasn't optional. I don't like hidden fees like that, so I'm not sure I would go with Thrifty in the future. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRIAN - 13 May 2025

" Extremely positive experience- love being able to pick our own choice of car and the Alamo customer service in Orlando both at McCoy and Disney Car Care Centre was excellent. Out next car hire will be with Alamo! "

" Alamo always a pleasure to deal with. Our preferred choice for car hire. Slight issue with car after pick up - resolved without hesitation by Alamo staff the following day. Customer service excellent as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by JUDITH - 13 May 2025

" Car was clean but constant warning lights were concerning. "

" There was an indicator light warning about entry system which we pointed out at checkout. It was disregarded as unimportant but it gave us a level of concern. Then oil and service indicator lights came on during rental which increased our concern. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by DEREK - 12 May 2025

" Vehicle interior was a bit dusty, but otherwise the experience was excellent. I will definitely use Auto Europe again "

" The guy that served me at the Avis Desk at Orlando Airport was very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOSTON, US - Reviewed by BRENDAN - 08 May 2025

" Efficient and very satisfactory experience with good value for money "

" Pickup and drop off were very easy. Positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLOTTE, US - Reviewed by EAMONN - 29 April 2025

" Very good experience "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOSEPH - 29 April 2025

" Completely hassle free experience with Auto Europe and Thrifty. Fully recommended. "

" A completely hassle free experience with Thrifty. Fully recommended. Paid for a few extras as we were travelling with a senior, all was explained, no hard sell. Guy on desk very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by CONCEPTA - 29 April 2025

" Not at all happy "

" I booked my car online and paid upfront., when I went to pick up the car the girl on the desk was not very helpful and I ended up having to pay nearly the same amount again . I enquired as to why but did not get a satisfactory response. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by PAUL - 28 April 2025

" Got good prompt backup support from Auto Europe regarding query about Hertz late return fee and when having difficulty contacting Hertz about vehicle fuel type "

" Hertz charged me a penalty fee of $32.94 for returning car 49 minutes late "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

WASHINGTON DC, US - Reviewed by AIDAN - 26 April 2025

" The whole process was so easy. I appreciated the clear communication in regards to what was included in the price, particularly the one way rental charge and the extra insurance. "

" I usually don't go with Hertz - this time round it was fine an straight forward, though we still haven't received the bill for the toll charges for motorway. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAT - 24 April 2025

" Great value and range, efficient pick-up and drop-off. "

" Delighted with everything, have used before and will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by FRANCIS - 22 April 2025

" All good "

" N A "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HARTFORD, US - Reviewed by JOHN - 09 April 2025

" Not very happy not to receive what we booked "

" The first car we got the drivers seat could not be moved into position so back in again to get a second car which was not in great condition "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by KEN - 02 April 2025

" If the car companies were made aware of the extra insurance taken out i would have no issue with recommending or using auto Europe's again. "

" Initially all was very cordial however the atmosphere changed when I was asked about adding extra insurance for windscreen etc and roadside assistance. I had chosen the extra insurance option at €4.45 a day when booking but according to the person I was dealing with this was not on their system and she allowed pressure for me to take out the extra premium. She also tried to get me to sign up for their toll tag at $14 a day. It may well be that she was working on commission but the whole tone of the conversation changed when I was unwilling to pay the extras. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by ANDREI - 31 March 2025

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ELEANOR - 28 March 2025

" Tank only 3/4 full on collection of vehicle. Proof with photo sent to budget no response "

" Tank was not full when I got the car . Emailed budget no response. Their computer was down when I highlighted it on collectio "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHICAGO, US - Reviewed by THOMAS - 26 March 2025

" Agent was so friendly and gave us helpful advice about our destination "

" everything went well. Agent was so friendly and gave us helpful advice about our destination "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JANET - 22 March 2025

" Customer service at drop off was exceptional! "

" Great counter staff. Especially when I had to collect the car later than planned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by TERESA - 14 March 2025

" Friendly and helpful service, I hope you can figure this out with me. "

" The counter agent was super nice and helpful and we were happy with the experience. But it turns out he told us information that was not true and had us agree with extra charges we specifically said we did not want. He promised those were already paid for with the reservation and then Budget charged us for it. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MIAMI, US - Reviewed by TERESA - 14 March 2025

" Helpful and friendly customer service. "

" Overcharged me, counter agent was rude and unknowledgeable, when I contacted Thrifty customer service they told me to talk to counter agent and counter agent sent me away saying she could not help. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

SARASOTA, US - Reviewed by SARAH - 12 March 2025

" love Autoeurope! "

" Nice car, great drop off. Waited 2 hours at the Sarasota airport to pick the car up. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLEVELAND, US - Reviewed by AMY - 27 February 2025

" It have had better experience with other rental sites "

" Car was not very clean when collected and I was charged for additional time for car without an explanation of how time was calculated "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MANHATTAN, US - Reviewed by PATRICK - 24 February 2025

" Easy "

" Budget staff were rude and unhelpful. First car we were offered had an empty tank. We were supposed to be getting a full tank. The next car they gave us had a full tank but during the holiday I noticed the front tyres were bald - not legal! And dangerous for me and my family. I was disgusted! Upon returning the car a staff member was trying to move a car and we were in his way.. the staff was shouting at us in a threatening way and revving his car in a threatening manner. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by BRENDAN - 13 February 2025

" I had no issue with the booking procedure with Autoeurope and everything went smoothly but I cannot say the same for Hertz. "

" On my original voucher, I had taken the Full to Full fuel option with Autoeurope. On arrival at the Hertz desk in Orlando, I was informed that what was included in my rental agreement was that I had taken the pre-paid full tank option which was included in my agreement and they advised me to bring the car back empty. In other words, I didn't have to replace the fuel that was used. They also tried to sell me additional cover for wheels, glass, tyres, roof and undercarriage insurance, which was included in my agreement with Autoeurope. Very underhanded in my opinion to extract further costs. After returning the car, I noticed there was an added charge to my final receipt of $63 for a full tank of gas. So, instead of owing nothing at the end of my rental, $63 was taken from my credit card. I was not happy, to say the least! I felt I had been ripped off. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by DENIS - 07 February 2025

" first class - would recommend the service to my friends and will use again "

" first class service from pick up to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PATRICK - 01 February 2025

" Auto Europe is my go to for all my car hire needs - always come up with range of options and more often than not at the best rates. Issue of credit/debit cards for holding payments is a little grey, could be updated and clarified. Excellent overall "

" Overall Dollar at MCO were great, very satisfied. Only quibbles are they have very few counter staff on duty and long lines (should know when passengers/customers are arriving and match supply and demand better) and distance to walk to collect car from parking garage. When I did get to the front of the line the lady who dealt with me was efficient and professional and processed me speedily and in a friendly manner - top marks. Drop off was quick & easy and again the team member was efficient, friendly and professional - no issues whatsoever. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 24 January 2025

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by CIAN - 20 January 2025

" Highly recommended as all insurance included in my voucher etc "

" Pain free rental, car was clean and new. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by CORMAC - 02 January 2025

" The booking process with AutoEurope was excellent and I have recommended AutoEurope. "

" The pick up process is very slow, considering all documentation was provided prior to pick up. They really need to make this process more efficient. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by CATHERINE - 10 December 2024

" Very pleasant experience over all "

" Very pleasant experience over all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by JOAN - 08 December 2024

" I'm a recurring customer on the basis I have found rental reasonable vs competitors and quality of cars. This time car was disappointing for reasons above. "

" Excellent shuttle service, efficient counter service (excluding efforts to sell additional insurance). This time car was disappointing; manual key operation to open and start car and open boot in my mind doesn't add up to 'automatic'. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

WASHINGTON DC, US - Reviewed by ALEC ROY - 07 December 2024

" Handy getting different quotes in the on place. "

" Bearing in mind we had already checked in on line, the check in procedure was slow and cumbersome. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOSTON, US - Reviewed by ALISON - 06 December 2024

" Based on my experience I would not recommend, I chose to pay for refuelling etc so that I was fully aware of my outlay in advance. The additional charges when not explained to me at all, and have come as a complete shock to me "

" On arrival the customer service agent was very polite and helpful. However I am deeply disappointed to discover that additional charges that I was not made aware of have been applied to my card post rental $360. For the duration of the rental I had problems with tyre pressure, I made the attendant aware of this on return of the car, but he was completely disinterested "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

WASHINGTON DC, US - Reviewed by JOAN - 26 November 2024

" Excellent through from shuttle bus to car collection. Thank hou "

" Excellent service and car experience. Today I collected another car from thrifty for 10 days. Am disappointed a manual key required to open and lock car. Also no fob to use in car parks which I find very useful to sometimes locate car I'm not familiar with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PATRICK - 21 November 2024

" Couldn't be happier, have used several times before, and will use again. "

" Excellent service, great value for money, and great to be able to check in without having to wait in the queue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by NICHOLAS - 20 November 2024

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OKLAHOMA CITY, US - Reviewed by KENNETH - 14 November 2024

" Happy with everything . The car was an upgrade on the booked size and in excellent condition. "

" The tire pressure warning light was on when I rented the car. This probably should have been noted in service check but pressure was not significantly low. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by PAMELA - 06 November 2024

" I would definitely recommend, value for money, easy pick-up and drop off. "

" Easy pickup and drop off. No pushy upselling at collection. Car was perfect with no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by GERARD - 06 November 2024

" As above "

" All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by DECLAN - 05 November 2024

" Mostly good experience "

" Car suited our needs but needed a bit more cleaning "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by STEPHEN - 05 November 2024

" Auto Europe was fine but dollar was not "

" Car was not clean. Fuel tank half empty. Charged me for extras I did not want or request ($320) which I am currently contesting "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by PETER - 02 November 2024

" I regularly use autoeurope when hiring a rental car on holiday in the US because full insurance coverage is included. "

" The car allocated on collection was much smaller than expected for a mid-size car. No other alternatives were available, even for an extra fee. On the second day, this same car suffered a problem, in so much that it wouldn't unlock. A replacement car was provided promptly and happily was a mid-size car. Dollar emergency assistance was very efficient and got us on the road with only 3 hours delay. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTLAND ME, US - Reviewed by JAMES - 01 November 2024

" The worst experience I have ever encountered in my 45+ years renting a car in any country in Europe, USA or Australia. "

" I encountered an officious clerk on the customer desk who refused to accept my driving licence because there was an indent in the paper from the staple that attaches the photo to the paper. All information on the licence was clear, Number, Country of issue, date of issue, date of birth, class etc. My licence has been accepted by police and car rental companies in France, Cyprus and Italy since July. His action cost us a few hours delay, a cancellation fee, a re-rental fee for my daughter. I have reported the incident to my County Council's tourism office and my friends. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MIAMI, US - Reviewed by MIHAI - 31 October 2024

" Upon picking up the car Dollar did not have available the car that i have booked. I had to wait more than an hour for them to find a car that was also not in the best shape. "

" The car had 88.000km and was not in the best technical condition. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

NEW YORK, US - Reviewed by ELAINE - 30 October 2024

" Overall my experience was great other than the fact that the previous person had smoked in the car . Or if not someone certainly did . Been a non smoker I knew straight away it didn't seem to bother Dollar though all then done was write a note on my receipt that the car smelled of smoke was a disappointed that I still had to take the car . "

" Everything was perfect other then the car smelled of stale smoke I did bring it to there attention that someone had smoked in the car . As I myself or my sister did not smoke but got no response from them . Other than that I was very happy with Dollar . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CHICAGO, US - Reviewed by EAMONN - 26 October 2024

" easy to book. Good value deals "

" Very friendly customer sales agent pushed to add supplementary extras that I didn't require to the sum of $730 extra .I normally a deposit of €1500 plus as I have my own rental car excess insurance .My son who was more alert than me challenged the costs & got it back to $230 "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT WALTON, US - Reviewed by GREGORY - 26 October 2024

" Auto Europe provides the best choice and value "

" No complaints this time but my previous experience was disappointing "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SAN FRANCISCO, US - Reviewed by JOHN - 24 October 2024

" No interest in renting from Thrifty in the future "

" Car was dirty and had no A/C working, outside temperature was 105F. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by ANDREW - 23 October 2024

" Overall a very good rental. Would use it again and recommend Thrifty for car hire "

" Very helpful counter staff. The only issue was being charged excess when I had already paid for this extra at time of booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, US - Reviewed by JENNIE - 18 October 2024

" No problems. "

" No issues other than having to use a credit card ... not everyone has a credit card. Since I was not from USA they wouldn't accept my revolut. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOSTON, US - Reviewed by PAUL - 16 October 2024

" Terrible experience with Hertz "

" Pick up was a joke, went to counter to be told we were to go downstairs to Hertz Awards and 'choose car' - I had specifically chosen car when booking (standard size SUV). Went downstairs to where the cars were supposedly - long queue and no cars available, We queued for an hour, we were asked would we taken sedan as no SUVs. Couple in front said they'd take sedan - it appeared and they were given keys - only problem it had a flat tyre! We eventuality took an SUV but it was a small SUV with a small boot so we had to sit with a suitcase in the back between us and rucksacks on floor so no leg room (for a 3 hr drive). It was 1 hour 40 before we left the car rental. I've never seen anything like it, what's the point in booking at all if there are no cars. We had used Hertz the previous year in Baltimore and it was great but after this will not use them again. There was no explanation or apology offered. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by DANNY - 16 October 2024

" No problems with auto europe "

" 2.5 hours from arriving at the pick up counter until we were allocated a car and then had to go from terminal c to terminal A to pick the car up "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PATRICK - 11 October 2024

" On Monday 7th October our car Illinois FP 228241 showed a low oil pressure red warning light. Immediately the temperature guage shot up and I had to drive off the road. I telephoned the emergency number. They told us to wait for a tow truck to arrive which took about 2 hours. Then we had to phone the emergency number again and Alamo sent an Uber which brought us to a local office of Enterprise at 202 Dyer Boulevard where we were supposed to pick up a replacement car. The two gentlemen there were most unhelpful and told us that they had no car to give us. They told us we would have to go to Alamo at the International Airport. It became obvious that we were going to be put out on the street in the rain as the office was going to close so we arranged a taxi back to our hotel, Comfort Suites, Maingate East. At 18.12 I received an email from Frances Perkins in Alamo enquiring if we still wanted a replacement car. She was very concerned about where our broken down car had gone. I informed her that I took a photo of the tow truck licence plate which had taken it away as arranged by Alamo. In fairness, Frances Perkins was helpful and courteous but despite her efforts it was 23.45 on 7th October when a replacement car was delivered. Our day was ruined on 7th October. I delivered the care back to Alamo at Orlando Airport on 8th October ahead of our return to Dublin. I made a complaint to the staff at Alamo when we were returning the replacement car. The station manager, Emily Dang, has promised to send us 200 dollars in compensation. Emily Dang and the staff at the airport dealing with us on return were courteous and helpful. Our issue is with the poor response with the emergency service at Alamo when we reported the breakdown. I was being careful to take the car off the road and switch off the engine so that it would not be further damaged. I felt that I had acted responsibly but no goodwill was shown to me by Alamo. A very stressful and upsetting experience and one that has not happened before. The rental car was a 2023 model that appeared to be in very good condition. This was a nightmare experience. "

" On Monday 7th October our car Illinois FP 228241 showed a low oil pressure red warning light. Immediately the temperature guage shot up and I had to drive off the road. I telephoned the emergency number. They told us to wait for a tow truck to arrive which took about 2 hours. Then we had to phone the emergency number again and Alamo sent an Uber which brought us to a local office of Enterprise at 202 Dyer Boulevard where we were supposed to pick up a replacement car. The two gentlemen there were most unhelpful and told us that they had no car to give us. They told us we would have to go to Alamo at the International Airport. It became obvious that we were going to be put out on the street in the rain as the office was going to close so we arranged a taxi back to our hotel, Comfort Suites, Maingate East. At 18.12 I received an email from Frances Perkins in Alamo enquiring if we still wanted a replacement car. She was very concerned about where our broken down car had gone. I informed her that I took a photo of the tow truck licence plate which had taken it away as arranged by Alamo. In fairness, Frances Perkins was helpful and courteous but despite her efforts it was 23.45 on 7th October when a replacement car was delivered. Our day was ruined on 7th October. I delivered the care back to Alamo at Orlando Airport on 8th October ahead of our return to Dublin. I made a complaint to the staff at Alamo when we were returning the replacement car. The station manager, Emily Dang, has promised to send us 200 dollars in compensation. Emily Dang and the staff at the airport dealing with us on return were courteous and helpful. Our issue is with the poor response with the emergency service at Alamo when we reported the breakdown. I was being careful to take the car off the road and switch off the engine so that it would not be further damaged. I felt that I had acted responsibly but no goodwill was shown to me by Alamo. A very stressful and upsetting experience and one that has not happened before. The rental car was a 2023 model that appeared to be in very good condition. This was a nightmare experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DENVER, US - Reviewed by PATRICK - 07 October 2024

" Very professional service from vehicle selection, description and cost to pick up and drop off. Everything went smoothly and without a hitch. I will be using this service in future and highly recommended it to friends. "

" Great experience from start to finish. Staff were courteous and very efficient. Vehicle was top class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by LIAM - 03 October 2024

" Competitive prices, easy to book. "

" No issues. No attempt, so far, to extract extra charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by DAVID - 03 October 2024

" Overall experience with Auto Europe. Experience with Hertz chaotic. "

" Long queue at check in desk. Was just sent out into carpark (after counter staff got the extra insurance) and was told staff outside would look after us.....No staff outside to help....just pick out any car....chaotic arrangement. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by WILLIAM - 01 October 2024

" Totally disgusted, they charged us for a tank of petrol, we took the car back with a full tank of fuel. They charged us for a toll pass, we told them we did not require this as we were staying in the disney bubble and our sat nav was set to avoid tolls. The agent explained to my wife that he would take it off but how much we would be charged if we used any toll roads. We did not pass through any toll roads and they still charged us 145 dollars. "

" For the second time Budget charged me for extras I did not ask for and in fact I had confirmed a few times with the agent at pick up that there were no extras added, and my wife also asked as I have hearing difficulties and am dislexic, however they still charged an extra 209 euros after the car was dropped off. This seems to be a practice that Budget encourages their agents to do. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

DENVER, US - Reviewed by FRANCIS - 30 September 2024

" Not satisfactory "

" Filled in details on app. Had to repeat the whole process at the desk. Staff tried to get me to pay for extra insurance and breakdown assistance which I'd already paid for with auto Europe. Car was in poor condition, every alloy was scraped. Lots of dents and scrapes on car. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 2

CHICAGO, US - Reviewed by ANTHONY - 29 September 2024

" Bit of a trek with overseas suitcases from airport but amazing new facility "

" A bit of a wait initially but very efficient once served "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by COLM - 24 September 2024

" See above "

" Drop off signage could be improved. Staff in drop off were very helpful. I presumed GPS would be standard or at least available for hire. This should be clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by GREGORY - 22 September 2024

" No difficulty with AutoEurope but I will not be renting with Budget/Avis again due to the failure of their counter staff to explain daily charges. "

" We had paid for an all inclusive package. When I received an e receipt from Budget I discovered an additional charge of $182. When I queried it I was told that they could not account for €49 dollars and that would be refunded but the rest related to a daily charge for prepaid tolls. We used the toll bridge into San Francisco on 4 occasions which would have been a total of $28 not $140. I stated that the daily charge irrespective of use was never explained at the time of rental. I was told it was in the contract. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BOSTON, US - Reviewed by DAVE - 21 September 2024

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 20 September 2024

" Excellent from pickup to return, prompt refund of credit card deposit "

" Great service and value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DENVER, US - Reviewed by JUSTIN - 16 September 2024

" all good, happy to recommend and will use again "

" excellent set up in Denver airport, choice of cars offered very pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by NORA - 14 September 2024

" Excellent service "

" From picking up our car in LA to dropping it off in Las Vegas excellent service throughout. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 10 September 2024

" It was quite difficult to access the vehicles booked or to change to another vehicle if required. I tried to upgrade my vehicle half way through the booking and I was told that I would be charged additional costs, not only for the remainder of the booking, but from the start date of the booking, even though I did not have that vehicle from the start. This glitch could be looked at to ensure better customer support and service "

" Queue upon pick-up was very slow to move. If there are many expected/ scheduled pick-ups, an extra assistant on the desk would be helpful "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DENVER, US - Reviewed by PATRICIA - 09 September 2024

" Vehicle was spotless and very comfortable for 6 adults "

" First class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 01 September 2024

" Very satisfactory "

" Very satisfactory "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEWARK NJ, US - Reviewed by OIRA - 28 August 2024

" It was fine "

" The staff were pleasant but there were no cars available at the airport and I had to wait over 30 mins for A car in the garage. What I received had 62k on the clock and duct tape on the door handle! Lots of scraps and dinges too! Car was fine to drive. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CLEVELAND, US - Reviewed by GERARD - 27 August 2024

" In general a good experience. "

" Thee was a slight delay as cars were not available when we went to collect. However we had prebooked weeks in advance, and luckily did receive a vehicle without too much delay. Counter could do with more staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TAMPA, US - Reviewed by DAVY - 21 August 2024

" I have used Auto Europe for years and they will continue to be my go-to service provider. "

" Excellent service at pick up time. Far superior to any of the others I have experienced in Orlando over the years where Q times are always an issue due to lack of counter staff but not with Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by RICHARD - 19 August 2024

" Didn't reply to my email communication about breakdown cover in a timely fashion. "

" I felt a Subaru Crosstrek is NOT an intermediate SUV but a compatc SUV. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PHILADELPHIA, US - Reviewed by KEITH - 15 August 2024

" Good overall "

" Online check in / pre select car was not working. Said no cars available which caused unnecessary stress. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NASHVILLE, US - Reviewed by SINEAD - 14 August 2024

" No issues with AutoEurope. "

" There were no cars available when I went to collect my car although I had a prepaid, prebooked car.I was told they were not sure if they would get any cars in that day do I may not get a car.Eventually they were able to offer me an EV although I had booked petrol. There was a total lack of chargers in the area I was driving through and it made the whole experience very stressful.A whole day of my holiday was wasted trying to charge the car. I fail to u detstand how a rental company doesn't have a car when you have pre-booked it well in advance. The whole experience caused me a great deal of stress and negatively impacted on my holiday. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW ORLEANS, US - Reviewed by EDWARD PAUL - 09 August 2024

" Excellent "

" Excellent overall experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by EDWARD PAUL - 09 August 2024

" Exceelent experience "

" The local office had some bad reviews - I found them excellent in Houston! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by STEVE - 08 August 2024

" Nice car thrifty staff are very pleasant "

" Hassle free very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JEANNE - 07 August 2024

" As always, car hire is a price based decision (between major providers), price was good "

" Long delay at counter to collect car in Boston. More staff required. Car has a lot of damage (including a bumper held on with sellotape!) This should have been addressed before re-hiring the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by EOIN - 06 August 2024

" Auto Europe were excellent. Only issue with Alamo was around whether I needed to return vehicle full of fuel or not. "

" Top notch service.Only issue was knowing whether to return car full of gas or not.Returned empty as was charged extra. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JAN - 31 July 2024

" good "

" overal a good experience "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by EDWARD PAUL - 30 July 2024

" Alll good with everything! "

" Good... only issue was key fob running out of battery "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by JOHN PAUL - 30 July 2024

" Horrible experience, didn't get the car I booked, terms and conditions with dollar were not but made clear at time of booking. booked with them as dont have a credit card, just a debit. I booked a 7 seater and when I went to pick up they said I need a credit card for a 7 seater and they could only give me a smaller car. Disgraceful. I was left at the desk for 30 minutes. Tried every number for auto Europe, could not get anyone, dollar told me they could not refund any difference,. Horrible service. "

" Did not get the car I booked? Got a lesser car for same value, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by MICHAEL - 17 July 2024

" Auto Europe have never failed us in any car rental and we are using you over 20 years. "

" As always Alamo provided excellent service. We were surprised by the condition of the cars though, they were not as perfect as they have been on all our previous rentals. They were clean on the inside but they had scrapes and scuff marks on the outside. That was not just the car we picked, all the cars available on the row were the same. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by VALERIE - 12 July 2024

" Is very clear on what's covered. Easy to understand. "

" The car wasn't available at the time arranged to collect it. Had to wait an hour. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by FRANCIS - 09 July 2024

" . No comment "

" Okay no issues "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MIAMI, US - Reviewed by RYAN - 09 July 2024

" I only use auto Europe "

" Thrifty counter was closed and had to use dollar but was fine no probs. Guy I went to was very good and dealt with the line very well. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BOSTON, US - Reviewed by STUART - 08 July 2024

" Once I had the car I was very happy and had no issues with charging or navigation. I travelled from Boston to Lake George NY and various side trips. "

" In general an excellent experience staff very friendly and helpful. One negative comment the staff at both the desk and vehicle kiosk did there best to persuade me against having an EV. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE FL, US - Reviewed by DEREK - 05 July 2024

" The staff were extremely helpful and made the experience hassle free "

" I was given a car at pick up and I had to go back in to get a different car as the car I payed for was not the car given and I got the right class then . Usually I collect from Orlando international airport and you get to pick the car from a selection of cars. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEW YORK, US - Reviewed by VYTIS - 04 July 2024

" Autoeurope is by far my most favourite car rental partner for many years, they beat the price of other car hire brokers every time. "

" Got a really good value for money, fast and pleasant service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOSTON, US - Reviewed by EUGENE - 03 July 2024

" Great experience will definitely book again. Great service and great value "

" Great service. Easy to book online, very easy and fast pickup and drop off. Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by OONAGH - 27 June 2024

" See no 3 above "

" Once our booking was processed by the counter staff we had a significant delay waiting for our vehicle... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANTHONY - 25 June 2024

" Great tool for finding the cheapest price. "

" No issues. The process was quite simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by DAVID - 23 June 2024

" Picking up the car and returning was very straightforward. The car was perfect for our trip . Staff at the counter were helpful, professional and friendly. "

" The whole experience went off without a single issue. Very happy with the car rental, staff and vehicle. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GREG - 22 June 2024

" Overall a simple, trouble free experience with Auto Europe and Alamo. Highly recommended "

" Excellent service at Orlando MCO. No delays, new car. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by PHILIP - 19 June 2024

" As expected "

" We were very annoyed about the hidden charges only revealed after the vehicle had been returned- concession recovery fee, sales tax, etc. There was no screen washer fluid in the vehicle "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by PATRICK - 13 June 2024

" Clean car friendly staff at collection and return points "

" Easy to book online and no hardshell at the collection counter "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by DARREN - 08 June 2024

" would definitely use again "

" everything was perfect would use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by VINCENT - 06 June 2024

" The car rental was very successful, no surprises, a new car at a resonable price. "

" Great service and car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DONAL - 29 May 2024

" When we got to the desk they were busy but seemed to take care in looking after everybody that was collecting a car or other vehicle. When it was our turn the process was easy and quick. The only problem was that our car was not available but i must say that they looked after and got us and upgrade to a bigger car at the same price. Would definitely us them again without any hesitation. "

" When we got to the desk they were busy but seemed to take care in looking after everybody that was collecting a car or other vehicle. When it was our turn the process was easy and quick. The only problem was that our car was not available but i must say that they looked after and got us and upgrade to a bigger car at the same price. Would definitely us them again without any hesitation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by ANDREW - 29 May 2024

" Autoeurope excellent "

" Very helpful. However Thrifty atttempted to charge us an extra €25 a day becsuse we had chosen a non electric car!! We refused to pay as we had paid for a non electric car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DOMINIC - 22 May 2024

" Overall we would use them again. "

" Overall good, however the car we booked was not available. A free upgrade was given but it did have a dent in it. Would have preferred the car option we had booked. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOSTON, US - Reviewed by JOHN - 19 May 2024

" What can I say only no problem "

" No problem . Beautiful car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLOTTE, US - Reviewed by BRIAN - 16 May 2024

" I have had two dollar rental cars on my 2 week vacation to usa. I left a review following my appauling experience on the first rental and no customer contact made. My second rental(this review) the car was poor but also a similar attempt to hard sell upgrades. I will not use dollar car rental again. "

" The vehicle mechanically was poor. High revs in low gears, engine alarm czmee on on our last day and intermittent abs/brake alarms. High mileage on the car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BOSTON, US - Reviewed by ZITA - 15 May 2024

" Great Service "

" Good service, car as expected, clean - good, quick pick up and drop off. I will use this service again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by ANDREW - 09 May 2024

" Good service, very smooth. Lovely car. Many thanks "

" Brand new car, with excellent sat-nav. No complaints at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by JAMES - 06 May 2024

" Always happy to hire with Auto Europe "

" We received a Subaru car which in my opinion was not up to standard as it had no Sat Nav and we also had to pay extra for Electronic Tolling meter "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHILADELPHIA, US - Reviewed by ANTHONY - 19 April 2024

" Very easy and cost efficient with autoeurope "

" Picking up the car was very slow. Everything else went very well "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by RACHAEL - 13 April 2024

" I love using Auto Europe as a car booking agency - but will NEVER use HERTZ again. "

" As a frequent traveler I normally don't feel uncomfortable travelling alone in the UK or USA - but this experience with my hire car at Hertz left me feeling insecure and taken advantage of. At the pick up desk in Boston Airport I was told by the agent that my electric car would available upstairs - and when I said I had not booked an electric vehicle the agent then said there were not many cars left in the economy section and so there were only electric cars left - or "99% electric so no choice". He explained I could get an upgrade to a larger vehicle and class, and that he could discount the daily rate but I was unhappy at the extra costs and said but that was not what I had budgeted for or booked, and the agent said I had booked a class of vehicle but not whether it was electric or gas powered. I disagreed, but was left with the feeling that I had been targeted as a lone female traveller in a foreign country who would not want the uncertainty of driving an electric vehicle and dealing with unfamiliar charging station locations and procedures. I was left feeling that I had no option other than to take the upgrade and substantial increase payment to get a vehicle close to what I had ordered. In hindsight I should have challenged the agent by sticking with the economy class I had booked and going ahead upstairs into the car garage to see if it was indeed true that there were no gas cars left - but I had waited in line for the ONE and ONLY Hertz agent at the desks and did not want to add any more delay time to my journey. So I very reluctantly paid the extra $20 per day rate (an extra $244 total) and proceeded to pick up a car. I was left with a bad feeling of being taken advantage of by the male agent - and had the distinct impression that this was 'normal practice' and he had used this scenario of '99%only electric vehicles left in the economy range' before to get more money for the bookings. No doubt he gets some sort of additional commission. I love using Auto Europe as a car booking agency - but will NEVER use HERTZ again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

WASHINGTON DC, US - Reviewed by ROY - 06 April 2024

" Overall very good. "

" Best prices with friendly and efficient service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HARTFORD, US - Reviewed by JOHN - 05 April 2024

" Good value and efficient "

" Efficient and staff at returning the car were super "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by RYAN - 02 April 2024

" Auto Europe is great. However, Sixt has left a terrible terrible taste in my mouth. "

" I specifically rented a pickup truck, Toyota tundra. I know it says 'or similar'. They didn't have a pickup truck available and I ended up with an x3. I didn't know how that is a similar class. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by PAT - 28 March 2024

" Always found this company very good to deal with and will use them again. "

" Very happy with my experience, apart from the condition of the car when I picked it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by MARK - 26 March 2024

" Excellent and no hassle from the auto Europe team "

" Car could have done with a service on brakes and wipers where well over due Car was also. Of clean on inside "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOSTON, US - Reviewed by ANN - 24 March 2024

" As stated above extremely Happy throughout just the minor error of nobody informing us of the tied up exhaust but we have recommended your company and dollar and especially the Chevrolet Tahoe we had to family and friends both stateside and here in Ireland with a few people already booking cars with ye Thank you again and we will be using ye within the next year again "

" We were extremely happy with our vehicle and service all the way through. The only thing was we noticed our exhaust pipes on the passenger side of the vehicle was tied up obviously from a previous use but we were not informed of this on our cat hire so maybe just take note to inform a customer of this in the future but other than that it was amazing Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WHITE PLAINS, US - Reviewed by CATHERINE - 24 March 2024

" Excellent, easy, and value for money car rental. From the online booking process through car pick up at US airport to the drop off everything went smoothly - and no surprise charges! I will definitely book with Auto Europe again. "

" Excellent service. Check in and car pick up was fast and efficient. Car was perfect - clean and more than I hoped for. Drop off check out took a minute! Thank you Dollar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by WILLIAM - 24 March 2024

" Very "

" Jonathan very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by NOEL - 22 March 2024

" Seamless pick up and drop off "

" Very efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JULIE - 14 March 2024

" Easy pick up & drop off No hard sell to upgrade car or insurance Which made me very happy "

" Nice staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by LINDA - 07 March 2024

" Shuttle bus and driver, counter staff and car were all good. Everything went smoothly and the return process was very easy. "

" Excellent service and staff throughout rental process - before, during and after. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by WILLIAM - 07 March 2024

" Great service from AutoEurope "

" I did receive an upgrade which was gratefully accepted. However the upgrade vehicle was very dirty inside and had obviously not been cleaned. Agent had very poor English and I ended up purchasing a full tank of gas without realising it. Orlando is justifiably known as a location for hard selling extras and Thrifty are as bad as other vendors in this regard sadly. As a result, check in was ridiculously slow. I'm used to this nonsense but between tolls and gas I ended up paying an extra €190 on a €338 rental. My main issue however was the condition of the vehicle "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NEW YORK, US - Reviewed by CIARAN - 26 February 2024

" This was one of the smoothest experiences we have had with a rental car company. We will book again through you. "

" From the time we went into the office to get our vehicle to the time returned the vehicle, the service we received was excellent. The gentleman who check us in to get our car, extremely friendly and helpful. The car park attendant, efficient and helpful. When we returned the car, smooth transition, car park attendant, took the keys, very friendly. All around an excellent experience. The convenience of the Air train was very helpful as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RONAN - 25 February 2024

" It would be good to have noted on the paperwork which Terminal the car was picked up from. There are 3 terminals at Orlando international, each with the same rental companies and the same layout. We dropped the car back to a different terminal unwittingly. The signage for car rental return is unclear, as there is a facility to return at each of the terminals. This caused significant time wasting, as we had to then get the shuttle train back to the correct terminal for the flight. "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SAN FRANCISCO, US - Reviewed by PHILIP - 13 February 2024

" Great car. "

" Sixt were very friendly and efficient at both ends "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by CORMAC - 10 February 2024

" AutoEurope are a company I have already recommended and the experience was trouble free. "

" There was a 30 min wait at pickup for the rental "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by GYTIS - 08 February 2024

" Flawless experience (as always). Yet one thing to consider: while booking through Autoeurope from any vendor in USA, every time picking up the car I have to write down up all my personal details for the vendor (name / address / phone / email) as they say they do receive this data from autoeurope file with the reservation. It would be more convenient if this data could be transferred to the vendor together with the reservation. "

" Vehicle was not thoroughly washed. And had some minor mechanical issues - driver's door would not close properly, you had to apply certain force. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by CHRISTIAN - 06 February 2024

" As mentioned above, if possible my choice in the US is for Alamo "

" As usual Alamo was an excellent choice offering good value for money, a choice of clean and well maintained cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by TERI - 03 February 2024

" I would use this company again. "

" Very efficient process, friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BARRY - 05 January 2024

" see above "

" The collection point was in a hotel and not very clear to locate. Staff were poor and unaware of a lot of things and not that helpful on the Saturday morning. Took me 20 mins to get a staff member at the desk, it was unattended "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MIAMI, US - Reviewed by GYTIS - 27 December 2023

" One word - flawless. "

" By far form my experience Sixt is the best from car rental companies. Never had to wait at the pick up nor had any issue with service. And they deliver the vehicle that is advertised, which one might think should be standard in car rental industry but unfortunately it ain't. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by AIDAN - 15 December 2023

" Very pleased "

" pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 07 December 2023

" Best prices and conditions I've encountered "

" Everything very good. Just one negative... Charged daily for duration of the rental, whereas previously with other companies I was charged only for days when tolls were actually incurred. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by DEREK - 29 November 2023

" I returned to using Alamo after a poor experience with a rival car hire company. The whole experience from booking the vehicle online to collecting it at the desk was extremely friendly & stress free. The queue time was extremely quick compared to most of the rival competitors at Orlando airport. The car was very clean when I collected it & the little touch of including a sanitizer cloth in the console was a nice touch. I will be booking another car next Feb & I'll be booking it once again through AutoEurope. "

" The whole experience from booking the vehicle online "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PETER - 20 November 2023

" Got what I paid for it was a good deal "

" I had to speak with the agent in Miami airport to take the car off me he wanted me to drop the keys on the dash without going through the car on its return at the airport , I had basically to to insist on him going through the car in my present "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by GREG - 14 November 2023

" 3 "

" Car wasn't the cleanest "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by BREDA - 11 November 2023

" Hi when we first arrived we originally booked a 12 seater van the van was then unavailable and we had to change vehicle the vehicle we received was dirty and had an empty tank yet we were charged for a vehicle with a full tank and still have not received our deposit back I have photo evidence to back this up of the dates and times we arrived and got the car I'm very displeased with budget for this experience and will not recommend it to anyone unless it's resolved it delayed our holiday in the airport waiting around for hours for a car ! "

" Hi when we first arrived we originally booked a 12 seater van the van was then unavailable and we had to change vehicle the vehicle we received was dirty and had an empty tank yet we were charged for a vehicle with a full tank and still have not received our deposit back I have photo evidence to back this up of the dates and times we arrived and got the car I'm very displeased with budget for this experience and will not recommend it to anyone unless it's resolved it delayed our holiday in the airport waiting around for hours for a car ! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

WASHINGTON DC, US - Reviewed by ORLA - 09 November 2023

" Horrendous...I specifically looked for a large SUV...it was named as a Chevy Tahoe on the AutoEurope website. I payed for a vehicle like that. I arrived in Washington to be told that I had paid for an L4 class vehicle which was a mid-sized suv which was not at all suitable for my needs. I showed them my voucher where it stated a Chevy Tahoe...the Hertz lady showed me her screen where it stated L4 class. I tried ringing AutoEurope for assistance, got no response as it was middle of night in Europe. We rang a hertz customer care - they also said the rental was for an L4 class. I therefore had to pay to upgrade the vehicle to the class I had been led to believe I had booked. The following morning I emailed auto Europe, they said they'd look into it and then in subsequent emails I was told they couldn't because hertz had L4 class on their system. I am so annoyed and frustrated not to mention cross as I feel I was duped by AutoEurope and they perpetrated fraud by selling me a vehicle that wasn't the vehicle I got!! "

" Hertz were fantastic. My issues revolved around AutoEurope and their lack of assistance to me regarding and issue around my rental agreement. I was in touch with them several times during the rental period and I kept getting the run around from them...I am out over €200 and there has been no viable engagement from them. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by AIDAN - 07 November 2023

" Auto Europe is excellent. But Thrifty don't go there. "

" Very upsetting and this is the second time this has happened. Over 3 hour delay at the airport and then having to go different terminal "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW ORLEANS, US - Reviewed by COLM - 07 November 2023

" Couldn't be happier "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 06 November 2023

" I have used Auto Europe previously with no complaints, but this experience has left a very sour taste. "

" The counter wait was 45 minutes. This was followed at the car pickup by a further 45 minute wait while cars were being cleaned. This resulted in my family and I missing our restaurant reservation, due to our late arrival. I will never pick Thrifty again. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by NATHAN - 31 October 2023

" Autoeurope was a great service, no issues "

" Check in process was simple, but when we got to the car garage they only had electrical vehicles or a people carrier, as we were only a party of 2 we didn't want to take the people carrier from someone who needed. We instead had to pay $140 to upgrade to a mustang "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PETER - 27 October 2023

" All considered, a very good experience. No issues. "

" Good value and great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by EAMONN - 19 October 2023

" We were very happy with Thrifty Car rental. We were allowed to pick our own vehicle in the same class that we had reserved . Very efficient service & .We got a lovely clean car & the agents were very friendly & helpful especially on return ..we would recommend Thrifty to all "

" Very efficient service.We got a lovely clean car & the agents were very friendly & helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PETER - 19 October 2023

" Have used Auto Europe before and had/have no issues with the service. "

" Arrived into Terminal C in Orlando. QUEUE was about 20 people deep, after about 30 representative from Dollar came out from behind desk to say no more cars available had to travel over to terminal B to get car. SAT NAV did not work the whole time I had the car. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by RONAN - 19 October 2023

" If you can ensure I am not charged admin fees to pay a toll I could easily pay myself and also address how in gods name it takes 2 hours to pick up a rental car and also the car was not very clean inside and a Ford SUV was not the equivalent of a Grand Jeep Chereokoe "

" Queued an hour to fill out paperwork and then waited another hour to receive keys to car mental - was not told I could not pay road tolls myself and now will be left with a bill to pay ? Which i am also not happy about "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

WASHINGTON DC, US - Reviewed by FRANS - 18 October 2023

" X "

" We had to wait 4.5 hours before a car was released to us while Hertz customers at the same location got their cars immediately. It was very clear Hertz customers got priority. Our respect and many thanks to your local staff member Alvin who helped us and many other steanded Thrifty customers brilliantly. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by ROSS - 03 October 2023

" Great deal once again on hire car. "

" Extremely long queues when picking up the hire car. Car worked flawlessly. Simple, easy drop off. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOSTON, US - Reviewed by AUSTIN - 25 September 2023

" Very good. "

" Trouble free. GPS received was not updated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by THERESE - 25 September 2023

" Wait time at the airport was horrendous and we were not advised about the toll tag in the car "

" We waited over 1hr 30 mins for a car at the airport after arriving off a 7 hr flight We would have had to wait longer only I spoke to the supervisor on 3 occasions Disgraceful service at pick up "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by PATRICK - 24 September 2023

" Very professional staff. Car was perfect. Everything done efficiently and courteously. No problems at all. "

" Everything went exactly as I expected and there were no problems at all. Very efficient providing the car and taking it back in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by JOHN - 20 September 2023

" The Auto Europe experience was uneventful which was good "

" Long queue at the counter due to many customers and few counter staff. They need more counter staff at high traffic times. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by MARY - 18 September 2023

" The people at Thrifty Logan Airport were exceptionally helpful, and gave us an upgrade to a vehicle with inbuilt satnav as we were doing a lot of travelling. Also, no hidden charges, insurances etc. It was one of our best car hire experiences. "

" Your staff at Thrifty Logan Airport were exceptionally helpful, and gave us an upgrade to a vehicle with inbuilt satnav as we were doing a lot of travelling (and had international phones). Also, we appreciated that there were no hidden charges, insurances etc. The guy on the counter gave us good advice on our trip, and the lady and man on the floor took a lot of time to find us the upgrade, they were really nice. It was one of our best car hire experiences. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by AMRO - 13 September 2023

" Very easy, prompt and great value for money "

" One of the best experiences I had in car rent, starting from the desk (Jasmine) very friendly, helpful and professional. Also the return experience was the easiest quickest I had PERFECT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by KEVIN - 11 September 2023

" Good experience & good value "

" Everything was fine except for 30 minute queue at the collection desk in SFO & there were a lot of marks , dents & scratches on the outside of the vehicle which weren't noted on the paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SAN FRANCISCO, US - Reviewed by DEREK - 03 September 2023

" I was told at the counter that i had no breakdown , windscreen cover etc, he said i could take a chance i said i had full cover he showed me his screen where it should indicate such , but i had not a clue about his screen , i had to pay 248.00 for cover very disappointed the delay with the car on top of baggage delay i just wanted away from there, "

" We had to wait for the vehicle to come available , at least 20 mins, "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NEW YORK, US - Reviewed by JOHN - 03 September 2023

" It was good apart from the delay on arrival "

" Only issue was that I had 30 minutes to wait until the car was cleaned on my arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FORT MYERS, US - Reviewed by ANTHONY - 29 August 2023

" Our flight was delayed and even though the Dollar desk had closed we could still use the Hertz desk to pick up our car! "

" Very easy pick up and drop off process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by MICHAEL - 23 August 2023

" As above, also don't understand why there weren't separate queues for those who'd prebooked and those who hadn't, numerous people ahead of me in queue hadn't prebooked but were still given a car ahead of me, if I have a car prebooked for 12 then I should have got a car ahead of people who hadn't prebooked anything, there were numerous other car hire companies in the airport some with 3/5 in queue and some with none at all, if I hadn't prebooked and paid for my car then I would simply have gone to a different hire company. Absolutely shocking service, prebooking means absolutely nothing, I had to send my wife and children off in a taxi while I waited, total joke. "

" Car pickup booked for 12 midday, was notified to ring if I was going to be late, arrived there at 11.45am to join over 100 people in queue, was 2.10pm before I got to counter only to be told there was no car available for me at this time(so much for pre booking). It was 3.05pm before car became available. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAMIEN - 22 August 2023

" Wait time was a joke. "

" 50 minute wait to collect car. Staff left counter for breaks with long queue forming. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KONA, US - Reviewed by MICHAEL - 16 August 2023

" As always, perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JASON - 11 August 2023

" Very poor "

" The man at counter in airport was completely incompetent's, didn't care and extremely rude and unhelpful. I have now had 2 bad experiences with the same individual. On top of that it took 2 hours to pick up car, with only 10 people in queue, because only one incompetent person on the counter. The staff at car collection were not friendly and not helpful either. The guy on returning the car was very good, helpful and courteous. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOSTON, US - Reviewed by DENNIS - 10 August 2023

" Good service good car and easy drop off "

" All round good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALAN - 10 August 2023

" Excellent service, would highly recommend "

" Excellent service, would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by JASON - 09 August 2023

" I need to know what the charges are for.. and I didnt agree to the extra 133 upgrade fee "

" Was given a jeep as they had no car in my class... but was then charged and extra 133 dollars upgrade fee.. plus another 70 dollars I have not figured out yet "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BOSTON, US - Reviewed by KENNETH - 09 August 2023

" I am very dissapointed that I would pay extra to Auto Europe for a full tank of gas but somehow the poor communication between Auto Europe and Budget means that I still paid $181 to Budget for returning the car fuel empty. "

" I paid for a full tank of gas as part of my prepaid rate. When collecting the car from Budget I told the agent several times to ensure this was correctly noted on my rental. When I returned the car I told the agent that I had prepaid for a full tank of gas. Despite this, I was still charged $181 for a tank of gas. I would like Auto Europe's help in recovering this amount. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LAS VEGAS, US - Reviewed by DAMIAN - 06 August 2023

" Terrible initial experience with hertz. No issue with auto europe but you need to have more influence in the companies u represent. Staff with hertz unhelpful, and at times rude. They are providing the service we shouldnt have to go searching for a vehicle in an unairconditioned car park. "

" Checked in at counter and was told to go to a specific lot of cars. Arrived at collections car park to find NO cars. Went to collection desk and was advised to check if cars were open and take what ever was open. Nothing was open. Bear in mind its 40 degrees c in carpark. Then told would be at least 30 mins before a car could be brought up. Staff on collections desk were not helpful in any way. We had at that stage been awake for over 26 hours. Cars were available but locked and were premium cars. We were not offered any of these or given an upgrade. Eventually after an hour a car was brought up and had to argue with attendant that we were first as there was others waiting. Hertz las vegas airport unprofessional and unhelpfull and would nevet hire from them again. Please pass on my dissappointment to hertz. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NEW YORK, US - Reviewed by DAVID - 01 August 2023

" All booking details transferred reliably to Avis in JFK without a glitch, so reservation was very reliable. "

" Very efficient car collection & returns process plus vehicle quality was very high. One point is that physical maps would have been useful to include in documentation pack, since to find Avis rental location on return, as JFK is a vast area & satnav didn't have enough detail. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NOEL - 29 July 2023

" Auto Europe have always been good for me in over 15 years of car hire "

" My pick up was in Stanford Air. Got given a 3yr old Kia Sorrento with between 59-60K miles. Drew the age and mileage to the Hertz agent who told that's all she had. But she would be happily upgrade me to an Ford Expedition for for the 'bargain' 450+ dollars I declined. Given inaccurate directions to the cars location When I saw the car I was shocked- it was to my eyes a banger- I videoed the car from record purposes. The smell inside the car was bad. I drove off and could instantly tell that the cars shocks we shot. My daughter in the back was getting shaken up. When I applied the brakes the grinding was very bad and it really scared me. This car was unroadworthy and if I had been stopped by a policeman-I would have been open to being prosecuted for driving a dangerously defective vehicle . I drove very carefully to MCO and returned the car. I was given a Chevy Transverse a car that I had previously driven. It was a car in much better shape and condition but again it could have been newer and fresher. But having started at such a low point in Stanford, I decided against wasting anymore of my vacation on dealing with Hertz "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOSTON, US - Reviewed by JAMES - 27 July 2023

" Different city drop off fee is a drag but it is well flagged when booking "

" Different city drop off fee is a drag but it is well flagged when booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JAMES - 26 July 2023

" I found Auto Europe great, they were clear and transparent in their fees, and were able to get me a brilliant price for the car. I will be back. "

" My experience with Avis was positive. I found the rental car desk difficult to find, and there were long queues to get the car. That being said, the staff member I dealt with was helpful and the car was in excellent condition. Overall I would use Avis agian. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by SAMANTHA - 25 July 2023

" The car was used as a toilet before we got it and the smell was absolutely awful.. rang and asked for it to be changed then was told to go to a Avis centre to have it changed.. they knew nothing and had no cars.. wasted days of our holiday... "

" Not good "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by COLM - 24 July 2023

" Emailed auto Europe for help in my hour of need and nobody got back to me to help "

" Charged fees I was not consulted on and nobody got back to me when I needed help in my stress and confusion "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOSTON, US - Reviewed by SIMON - 18 July 2023

" Overall was fine. Just the que was too long. "

" Check in que was too long. 1hr in the que. Not enough staff on. But when dealing with staff at counter they were very helpful. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by BRENDAN - 17 July 2023

" The check in staff made it so easy and he was extremely polite and helpful. Really good service and no delays. "

" Excellent service, lovely staff and the car was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by MYLES - 14 July 2023

" Very positive experience. "

" Very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by SARAH - 12 July 2023

" I would never rent with Avis again. The experience with the agent at the airport after a very long day of travelling was very upsetting and completely unacceptable. "

" I had an awful experience with the agent at Orlando airport. She rude, obnoxious and patronising. She told me I had to sign up for extras and when I refused she mocked me. She also lied saying that Florida toll lanes do not accept cash, which they do, and said I needed to sign up for a toll pass with them for $65 a week. I refused this and she sneered. When I got the car, it was dirty and had stains all over the front seats. I ended up going to another location the next day to exchange it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 2

ORLANDO, US - Reviewed by NURUDEEN - 12 July 2023

" On point. "

" Straight forward and easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by PETRA - 11 July 2023

" AVIS does not explain all charges properly, and charging for to bridge 3 weeks after we are back from holiday despite we DID PAY all toll bridges at the time of our holiday in the USA "

" AVIS did not explain all fees charges and I'm being charged for toll Bridge fees 3 weeks AFTER the car was dropped off !!!! Unbelievable, I'm going to get my money back and definitely not recommending AVIS to anyone!!! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 10 July 2023

" No problem with Auto Europe "

" I was charged for extra insurance and this was clearly stated to me "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by BRIAN - 10 July 2023

" Alamo were great. No hassles, no overcharging or any issues at all. Definitely Alamo for my next trip. "

" So friendly and helpful staff. After a 9 and a half hour flight this was so welcome. I had a choice of cars as well. The car was spotlessly prepared and easy for us to exit the airport and get on our way. Everything was efficient and customer focused. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by MARC - 09 July 2023

" As above, some problems car size, but resolved eventually. "

" Initially I was offered a smaller vehicle than the one booked, and it took approximately an hour to change to a satisfactory vehicle. I strongly recommend the Auto Europe check the comparisons between car sizes with Thrifty, as there was some confusion at pick up. Otherwise a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEW YORK, US - Reviewed by JOHN - 09 July 2023

" Overall happy "

" Pick up at LaGuardia was slow, queue about 30-40 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHILADELPHIA, US - Reviewed by WILLIAM - 09 July 2023

" N/a "

" Was charged $115 after the rental without being provided an invoice breakdown of the chargers. Rental car was old and worn. Return was ver confusing. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by JOEL - 07 July 2023

" Average , would try other suppliers next time "

" Slow service at pock up , 40 mins with 2 people I'm front of me . No body at drop of when we got back to airport and had to wait .. car was a 2019 . "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FORT WAYNE, US - Reviewed by JIM - 05 July 2023

" Excellent "

" Good service value and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EL PASO, US - Reviewed by DEREK - 01 July 2023

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by ROBERT - 25 June 2023

" Just disappointed with the extra charges that were charged at the desk. I wasn't expecting it so it would be good to have these possible extra charges and what they're for listed somewhere depending on the hire company. "

" The toll tag being "switched on" was not explained clearly at the pickup desk. I was led to believe this was just more convenient and the cost was not clear at the desk. I did not realise I was going to be charged $130 for the privilege when I used virtually no tolls throughout the trip. I signed for it ultimately but I was being rushed through the charges and told to click yes through each so was never clear on the charge. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DONAL - 24 June 2023

" Everything went smoothly except for some scratches on the car. "

" Don't have a problem with the booking or staff. But when got to the car there was a few scratches on the passenger side, front wing. Also some marks on the boot. When said it to the staff member when leaving the airport, she just said to go ahead and did not look at any of the marks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LOS ANGELES, US - Reviewed by GUY - 22 June 2023

" Good but despite having a comprehensive insurance policy already, including a zero excess damage waiver and third party, the staff very aggressively sold the addition of road side assistance and personal cover, which we caved to under the pressure and in a rush to just get the car. For a weeks hire it was an extra $144. "

" Good but despite having a comprehensive insurance policy already, including a zero excess damage waiver and third party, the staff very aggressively sold the addition of road side assistance and personal cover, which we caved to under the pressure and in a rush to just get the car. For a weeks hire it was an extra $144. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by ALAN - 22 June 2023

" I ENJOY USING THE AUTO EUROPE WEBSITE - VERY HAND AND EASY PROCESS "

" TAKES TOO LONG TO PICK UP A CAR FROM THEM BUT THEIR CARS ARE GOOD AND CLEAN "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by BRENDAN - 17 June 2023

" Auto Europe generally have the best prices among all the aggregators. They are usually better than the airlines or travel agents' options. They are easy to search, and easy to book with. Cancellation policies are good also, and work well. "

" The genial desk agent at ATL added additional insurances despite my clear verbal decline. The rental contract cannot be inspected at the counter before signing - they email it to you. In fairness to their customer care, when I complained about the additional charges they took them off. Luckily I inspected the contract the next morning and emailed them instantly. It would, I imagine, be much more difficult to get a refund if the coverage period had elapsed. This is my second experience with Sixt desk agents pulling a fast one on me (the other was over fuel in Faro, Portugal, in January 2023), so I recommend customers exercise strict vigilance and do not trust what they say. On the other hand, the car was excellent, and great value for money otherwise. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by VINCENT - 15 June 2023

" I have been booking my rentals through auto Europe for quite a few years now and I always get a great deal & hassle free booking. Auto Europe always point out that you might not get the exact car you book but will always have a very similar car available which is great. In all my years I've booked with Auto Europe I have received the car or Jeep I booked . "

" The staff member at the counter was very prompt and helpful, my paperwork was completed in less than 10 mintues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RICHARD - 14 June 2023

" Disappointed with Hertz service at the airport and the additional charges "

" Pick up at Orlando International terminal was awful, only 1 person working so there was a huge queue which took well over an hour. I was also forced to pay Hertz upfront an additional $190 for tolls as apparently there is no other way for me to personally electronically pay for tolls in Florida without a penalty, it must be done by the rental company at a hugh cost of $190 for my rental which I find suspicious but had no choice "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NASHVILLE, US - Reviewed by BRADEN - 05 June 2023

" A breeze on Auto Europe "

" We had to join an incredibly long queue at Nashville Airport which had 3 people serving 3 different companies under the one umbrella. Then the car had crisps (potato chips) under the seats that weren't cleaned up. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOZEMAN, US - Reviewed by JOHN - 28 May 2023

" Very friendly "

" Very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALLAS, US - Reviewed by DAVID - 24 May 2023

" I received an almost new car without a mark on it and returned it in the same condition so none of the usual worries about whether a mark was there before I picked it up or while it was in my care. "

" The AVIS counter was the busiest in the car rental center so a bit of a wait in line to be served. Not a major problem really. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by SEAMUS - 14 May 2023

" As above "

" This time all went smoothly and service was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by PATRICK - 14 May 2023