TOP RENT LITHUANIA Car Rental Reviews

PALANGA, LT - Reviewed by ERKAN - 01 September 2023

" Hello, I recently rented a car, and I noticed a minor scratch on the underside of the vehicle. I'm uncertain whether this scratch existed before I rented the car or if it occurred during my rental period. Despite having insurance coverage for the vehicle, I was informed that the deposit I provided would not be refunded due to the damage. I have attached the photo they sent me for your reference. They indicated that they would deduct nearly 300 euros from my deposit to cover the cost of repairs and would not return it to me. I'm unsure why they are deducting from the deposit in a situation like this when such incidents should typically be covered by the insurance. I find this situation unacceptable. Thank you. "

" Hello, I recently rented a car, and I noticed a minor scratch on the underside of the vehicle. I'm uncertain whether this scratch existed before I rented the car or if it occurred during my rental period. Despite having insurance coverage for the vehicle, I was informed that the deposit I provided would not be refunded due to the damage. I have attached the photo they sent me for your reference. They indicated that they would deduct nearly 300 euros from my deposit to cover the cost of repairs and would not return it to me. I'm unsure why they are deducting from the deposit in a situation like this when such incidents should typically be covered by the insurance. I find this situation unacceptable. Thank you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1