THRIFTY GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by NIALL - 20 January 2025

" I filled the car at the nearest filling station to the airport on my way back and the staff claimed the car was not full and charged me an additional €18.50 to top up. I could get no more fuel into the car. Is this what normal happens with your company as I never had this issue before. "

" I filled the car at the nearest filling station to the airport on my way back and the staff claimed the car was not full and charged me an additional €18.50 to top up. I could get no more fuel into the car. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MATTHEW - 01 April 2024

" Really disappointed to think that people have to pay multiple the price of petrol or diesel for a car journey. Especially when the helpful assistant stated it would be less than 10€ to charge. It would put anyone off using electric cars "

" Paid a premium to have unlimited km car. When I got to the desk they only had electric cars . The nice staff member said that it would cost less than 10 euro to recharge. However I was charged over 51 euro to travel 265km I contacted the company but I am waiting for a reply . It is the bank holiday so I should get a reply tomorrow. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by LOUISE - 08 October 2023

" Auto Europe is clear and easy to use hired car provider.. I have always been successful with Auto Europe - quality to price ratio. "

" Check in and collection of car was with ease and efficiency. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LIAM - 06 July 2023

" We have no Problem with Auto Europe. We have always found the service very Satisfactory. It was always our first choice for Car Rental. I was disappointed not to have A Reply to my email from Auto Europe which was sent on 04/07/2023. I was wondering if you had contacted Hertz regarding the matter. Please let me know if you need more information. Hoping to hear back from you promptly. Regards ,Liam Brett "

" On Friday last 30/06/2023 We travelled fro Lermoos to Munich Airport.As journey took longer due to heavy traffic,we went straight to Car rental return,I needed to use the toilet badly,as I'm on medication for prostate cancer.Petrol tank was 1/4 full.I offered to take the car to Petrol Station,but inspector said this was not allowed.We were charged €421.65 for Petrol and Service,.This is totally unacceptable and extortionate.To fill the tank would cost €70 approximately.I have no problem with paying a reasonable penalty,but €421.65, is totally and utterly unacceptable. I hope this issue can be resolved in A Reasonable Manner. I emailed you with this complaint on Tuesday 04/07/2023. I also sent a copy of the Bill from Hertz. As of now I haven't had a Reply from Auto Europe. Regards, Liam Brett "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANDREW GORDON - 22 March 2023

" N/a "

" Overall a good experience, however we were not told that the car could not be dropped off at the same terminal that we picked it up. The signage in the car park was unclear. We tried to call the company but didn't get a reply. We ended up driving to terminal 1 for drop off and then had to take the shuttle bus back to terminal 2. For someone who might be in a hurry to get a flight this could be a problem. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DEBORAH - 30 January 2023

" I have rented cars from AutoEurope for years. I have rented cars from Munich airport for fifteen years and never had trouble before. I have never rented from Hertz/Thrifty and I never will again. "

" I was dismayed to receive an invoice for an additional cost of €242.51 from Hertz/Thrifty. I queried this amount and I am told it is for cross border fee and petrol. The cross border fee is €45. This means Hertz/Thrifty are charging €197.51 for less than a quarter tank of petrol used. I filled up the petrol tank the night before I returned the car. I intended to top up the petrol near the airport but I could not find a petrol station close. I have a photograph showing the petrol tank was more than three quarters full when I returned the car to Hertz/Thrifty. It is outrageous to invoice me this amount. Also they are very difficult to contact. I had to search for an email address that I could reach them at. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 25 August 2022

" apart from high price, i was surprised at good experience with thrifty. prices do not appear to be warranted as there were in fact ample supplies of cars. "

" no basic problem. no checks at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LUKAS - 07 February 2022

" The car was worth half the pictured category. "

" Jaguar or similar displayed as the category - which they were just laughing about at the counter. Could have rented the car I ended up with for half the money elsewhere. Told me there was damage to the car and they would mail me the details, which they never did. On return they found a mark smaller than a 1 Cent coin which is way below their tolerance template and are trying to charge me for it. The car was covered in scratches, this particular one apparently wasn't listed yet, which I had no way of establishing. Complete trap. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by DIANA - 29 January 2022

" Good one. "

" Very pleasant experience, car was new, people are very welcome, but still waiting for my deposit to be back in my account. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 21 January 2022

" The car hire that we thought we were getting for around €400, in the end cost us over €660. Really bad value, and a poor experience. "

" We asked for a smaller car at the desk, and have been charged €98 for this 'Upgrade' without being advised at at the time of pickup. We were also charged €125 cleaning costs (why? No explanation given!). "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NIALL - 21 March 2020

" I tried to cancel and waited 90 minutes on the phone to a call center with no response "

" Really poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by VINCENT - 12 December 2019

" easy to use "

" Efficient service, including the bus to car, the car park however could do with a surface, even some gravel, running across dirt in the rain with bags seemed crazy set up. everything else was 10/10. So gravel or tarmacadam and lighting would bring the overall service up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by GRAHAM - 20 November 2019

" Had problem when we landed in hanover , we went to the service desk to be told that we would not be able to collect rental car . the reason that they told us was that we could not use a debit visa card to rent . (But even though we told them that we had contacted Auto europe the week before and asked them to clarify that we could proceed with just a visa debit and they said no problem they would still not listen ) So after around an hour of waiting around and several phone calls to try and find a solution we got sorted , in fairness Auto europe were trying there best but it may be something that needs more attention . Regards "

" Very good after we got pick up issues sorted , Communication was an issue "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by KIERON - 18 March 2019

" Good except the cross border charge "

" The experience was good except for one item I visited Austria and was told there would be an additional charge I signed for a charge of 45 euro . I have been charge 66.14 on my VISA card -- why ???? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ANTHONY - 22 August 2018

" excellent "

" VERY STRAIGHT FORWARD EXPERIENCE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANNETTE - 10 July 2018

" Would use it again "

" Very efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 11 June 2018

" The layout of auto europe paperwork means that the real end cost of rental is invisible. Not my experience with other brokers. "

" Staff are pushy about upgrading rentals. Car collection at Munich airport always seems a rip-off experience: they keep customers waiting standing for ages without seating to soften them up before the hard sell. Will avoid Munich car rental where possible in future. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 09 October 2014

" I was happy , no comments to make. "

" Very happy no comments "

MUNICH, DE - Reviewed by JOSEPH - 19 August 2014

" Best Price on Car hire anywhere, by far. "

" Asked for a Diesel and got an instant upgrade. Very Happy. "

BERLIN, DE - Reviewed by RAFAL - 01 January 2014

" all was ok "

" all was fine "

MUNICH, DE - Reviewed by THOMAS - 19 July 2013

" I found Auto Europe staff excellent when I make a phone enquiry. "

" I had difficulty finding the car at the airport car park, the car park is huge and I got lost a few times, with my wife and 2 children and all our luggage... Perhaps this was my fault, the Thrifty rep did give me direction. I believe a map that highlights where the car is located would be excellent and a great help for an initial positive customer experience. "

FRANKFURT, DE - Reviewed by PETER - 08 June 2013

" All worked fine "

" THey did not have the sat nav for the car I booked so got a free upgrade to a much better car which was nice! Just had the usual annoying add ons for excess waiver and a charge for crossing the border to Luxembourg which I have never seen before but generally it was fine and staff were helpful - German car hire is expensive though compared to a lot of Europe "

FRANKFURT, DE - Reviewed by BRIAN - 29 April 2013

" The web site is easy to understand and gives the information needed to help me make a decision. I have not had a problem with my Autoeurope bookings with any of the rental companies selected. "

" Efficient and friendly. No large wait to get the car and the staff were helpful and friendly. "

FRANKFURT, DE - Reviewed by PENNY - 15 April 2013

" Booking with Auto Europe always gives me a sense of security....without any unknowns. "

" Easy collection and Nice to get a free upgrade "

MUNICH, DE - Reviewed by ALAN - 21 March 2013

" Another very satisfactory rental arranged through Auto Europe. "

" There was quite a long wait to complete the paperwork on collection of the car however the staff member was very courteous and Thrifty gave us a complimentary upgrade. The car was perfect and I was very satisfied with the rental. "

FRANKFURT, DE - Reviewed by ARTHUR - 18 January 2013

" always have the best deals. "

" Asking €1000 for hold before car is released is ridiculous when others are asking €250. will never advise someone to use Thrifty or their partner. "

MUNICH, DE - Reviewed by MICHEAL - 07 August 2012

" Hi, The car we were given was extremely dirty both outside and inside. We informed the Thrifty agent and he agreed and had the car cleaned. We were delayed over an hour waiting for the car to be sorted out for us. Once we did get the car everything else was fine. "

" Hi, The car we were given was extremely dirty both outside and inside. We informed the Thrifty agent and he agreed and had the car cleaned. We were delayed over an hour waiting for the car to be sorted out for us. Once we did get the car everything else was fine. "