THRIFTY CANADA Car Rental Reviews

TORONTO, CA - Reviewed by DARRIN - 17 October 2024

" I read some bad reviews but I have used Auto Europe in the past so decided to take a chance again. The experience was seamless. The booking was easy, the website was easy to navigate, any questions were asked promptly, and there were no issues with anything once I arrived at the car rental counter. The entire experience was a pleasure. I would definitely use Auto Europe again!! "

" They were very polite, fast, helpful, and professional. They made the experience very easy both at the start and at the end. No hassles at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by IAN - 20 June 2024

" We booked in advance and paid in full. This meant we were unable to make any alterations to the booking (which we wanted to extend). So, 3 out of 10 based on complete lack of flexibility - we went to Enterprise instead. "

" I would like to pay particular compliments to your representative at the counter in Vancouver airport. This gentelman was very helpful, patient and reassuring when we had a credit card issue. Unfortunately, the phone numbers to contact Thrifty went unanswered despite numerous attempts and being left on hold for over 20 minutes on 2 occasions. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by AIDAN - 10 May 2024

" excelent "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by AIDAN - 27 October 2023

" Great rental experience. Will use again "

" Very good service. Car ready when arrived "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DEREK - 28 August 2023

" Overall the experience was very positive. Our booked car was not ready and we were offered a Tesla which was very nice. It was our first experience with an electric car and I think more information should be given about charging, charging stations, fast charges (and charging prices etc). But overall we had a very positive experience "

" Excellent - more information should be given verbally about fast charging, charging stations, home charging etc No one reads the fine print. but will absorb the verbal info "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by CAROL - 23 September 2018

" Great experience "

" Pleasant staff and fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 13 May 2018

" I would like a refund for the upgrade paid for. "

" We paid for an upgrade on the auto europe website but did not get an upgrade. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VANCOUVER, CA - Reviewed by IOANNIS - 09 August 2017

VANCOUVER, CA - Reviewed by STANISLAV - 20 June 2017

TORONTO, CA - Reviewed by TROY - 12 May 2017

" Reservation made without problems. "

" Pick-up and drop-off went without problems. "

TORONTO, CA - Reviewed by DENIS - 06 September 2016

" Great rates, easy to book and good value with the extra insurance offered "

" Very nice staff helpful. The car was ready when we arrived. The whole process was very smooth. Very happy ! "

TORONTO, CA - Reviewed by MICHAEL - 11 July 2016

" While the staff was friendly, it tool very long to get the car since they had issues with their credit card system/machine and had to call a help line to get it sorted. "

TORONTO, CA - Reviewed by GIACOMO - 16 June 2016

" I actually got a cheaper price than booking directly with Thrifty. "

" Excellent staff, I haven't got any issue. Only thing is that the cars available were completely different from the advertised "Nissan Maxima or similar", the cars weren't the greatest... Other than that all good. "

CALGARY, CA - Reviewed by JAMES - 01 December 2015

" Car was booked but not ready despite the flight number had been supplied and flight was on time. Vehicle had to be brought up from yard or some such story "

TORONTO, CA - Reviewed by TERRY - 28 October 2015

" Staff at thrifty, pearson international airport, very friendly, pleasant. Gave us a good upgrade, grateful for that. Only downside, Web site insists on international driving permit when traveling from Ireland. This was not asked for by anyone. "

TORONTO, CA - Reviewed by MICHAEL - 27 August 2015

" Auto Europe charged for full tank of gas. I did not have the option to return car with full tank. The charge was mor than the cost of filling the tank "

" Car not ready when I arrived. Initially told it would be 15 minutes. 20 minutes later I was told it would be an additional 45 minutes, as the car needed an oil change,but the car would be upgraded to a higher spec Dodge Durango. 1 hour later, I was told the car was on its way. I had to redo paperwork for higher spec car and pay more for gas. I got the keyes of the car and was about to leave car park, when I was told that I would not be getting this car, but another car, which was not yet ready. After complaining about the appalling service I left with the Dodge Durango. "