AUTO EUROPE SWITZERLAND Car Rental Reviews

GENEVA, CH - Reviewed by FREDERICK - 17 August 2025

" Because of people working they take there time if you need help "

" People working for almost very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LOCARNO, CH - Reviewed by RICARDO - 08 July 2025

" Auto Europe is easy to use no hidden cost, highly recommend "

" Very efficient and friendly and helpful staff... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by RAHUL SHRIKANT - 05 July 2025

" I booked car rental with you because your website showed me low deposit amount. However while picking the key Dollar put double deposit amount on my credit card. This is misleading and deceptive conduct. "

" I booked car rental with you because your website showed me low deposit amount. However while picking the key Dollar put double deposit amount on my credit card. This is misleading and deceptive conduct. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by EILEEN - 14 June 2025

" Hertz was good but the drop off was very stressful "

" The drop off location was really inconvenient and completely unclear. Took an hour and huge stress to find the location in the car park "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by SADAN - 08 June 2025

" Very good. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by BIANCA - 16 April 2025

" Great Experience "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DAVID - 22 March 2025

" More competitive direct rates versus broker rates "

" Overall another positive experience however we did have some delays in picking car up as there was some issues with delivering the keys to the desk and this delayed a speedy counter service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by ROSS - 04 March 2025

" It was a good car drop off was easy. We got the car described. Autoeurope easy to deal with. "

" The counter staff was just 1 person the queue was 1 hour. A second counter staff just finished shift as we arrived in Queue. The person on was very friendly and professional, Europcar should have had another person on and they would have cleared the queue quickly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by BILL - 15 February 2025

" A great service start to finish! "

" A great service start to finish! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by BRENDAN - 13 February 2025

" Always my first choice for car hire for the last few years. Best prices and always a very efficient process "

" 3 good natured staff members at check in really helped shift the queue as expediently as possible. At car receipt the member of staff was available straight away to address finding queries. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by OTTO BART - 12 February 2025

" N/a "

" Would prefer to check in online prior to arrival to reduce wait time at desk "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANTHONY - 25 January 2025

" I rent a car from 4 to 6 times a year. Each time I compare with other sites. Generally autoeurope have the better package. However I have noticed 2 development. An increasing tendancy for full CDW not to be available and an increased presence of companies like Rentscape(in Nantes) which have low customer rating. When I rent a car I do not want to have difficulties with a sector in the market who rent cheaply, use older less well maintained stock and are more likely to try and impose additional charges after rental. I chose based on overall value and reputation rather than price. "

" Following on from a bad experience with Hertz in Nantes in November this was definitely a better experience, though this breakdown charge is annoying. It is obviously an EV driven charge but one would expect that rental cars being in their first year of use should not have mechanical issues and if so should be included. After all post covid car rental has increased considerably in cost, especially if like me you take full cover. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KENNETH - 14 January 2025

" Easy and simole "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by EDWARD - 14 January 2025

" All was good, and it's to the benefit of everyone if you check in before you arrive at the collection desk. "

" At collection there was a long queue due to many delayed flights all arriving at the same time because of bad weather conditions. This delay was not the fault of Alamo, but was somewhat frustrating. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by BILL - 22 December 2024

" Excellent start to finish "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PAUL - 06 November 2024

" See comments above. "

" The additional charges made by Hertz are not transparent and the rental was very expensive. We paid Auto Europe €598.81 but were only credited CHF 511.20. We were not aware that additional charges would be added for cross border fee(which we accepted), tax, vehicle licence fee, and location service charge. What is this? These hidden charges meant that the actual cost of the rental very significantly higher than we had understood in our dealing with Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by WILFREDO - 06 November 2024

" Car had mechanical problem after 5th day of driving. Warning light came up on dashboard that if it was my own car I would have get it towed directly to the mechanic. There was loss of power at high speed. It sounded like sports car but running like a turtle. I was advised by the staff over the phone to get it replaced. However upon arrival at the airport parking the Hertz staff was very dismissive. He test drive the car at the parking area only and said there was no mechanic around and the car is ok. I looked to my wife and said no point of arguing. That man sounds arrogant. We used the same car and drove off and not to ruin our holiday. "

" Car had mechanical problem after 5th day of driving. Warning light came up on dashboard that if it was my own car I would have get it towed directly to the mechanic. There was loss of power at high speed. It sounded like sports car but running like a turtle. I was advised by the staff over the phone to get it replaced. However upon arrival at the airport parking the Hertz staff was very dismissive. He test drive the car at the parking area only and said there was no mechanic around and the car is ok. I looked to my wife and said no point of arguing. That man sounds arrogant. We used the same car and drove off and not to ruin our holiday. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ZURICH, CH - Reviewed by WERNER - 18 July 2024

" After service very poor "

" Didn't hit any thing but was charged 500euro for small srab that where there before I got the Car "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 2

GENEVA, CH - Reviewed by DARA - 20 April 2024

" I would like someone from Auto Europe to review my reservation & advise why SIXT thought my reservation was for a small Peugeot, but Auto Europe stated it was for a VW Golf or similar. "

" When I arrived the agent offered me an "upgrade" to a Mini Cooper S automatic. I asked how this could be an upgrade, as my booking was for a VW Golf or similar. However, the agent told me that on the SIXT system my booking was for a smaller Peugeot & therefore the Mini Cooper S was an upgrade. When I got to the car I realised it was only a 2 door, which the agent neglected to tell me. However, it was late & I just wanted to get to my destination, so I didn't go back. I don't know how this discrepancy arose but would appreciate an answer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DARA - 24 March 2024

" Always a comprehensive choice of the best deals available. "

" Very efficient pick up & drop off. Vehicle in very good condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by DAVID - 06 March 2024

" Easy collection, drop off in Geneva Airport a bit confusing to find and then dropping the car was easy. Went to get Petrol in Airport and it was very difficult and confusing to operate the pumps etc. There was a queue at the petrol pumps with a lot of people, all trying to figure out how to use the pumps and pay. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by PHILIP - 27 January 2024

" No "

" Good customer care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KENNETH - 26 January 2024

" Besides the aforementioned "upgrade" to a commercial vehicle, it was great. "

" Booked an Magane estate or similar. When I arrived at the counter I was "upgraded" to a Renault Kangoo. On looking at image on google, it was definitely not an upgrade in my opinion, unless I was actually going to be working as a painter or delivery driver - it's a van. Went back to the counter and asked to be downgraded back to what i had booked but instead got a BMW 320d Xdrive with low mileage, delighted with that. On collection, the car was not fueled to full - showed the attendant and he allowed me to bring it back without worrying about the fuel level, and sure enough no charges arose when I did "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DESMOND - 23 January 2024

" A continuing difficulty arises due to the lack of certainty around the size, standard and specification of vehicle that will be provided. Autoeurope as a broker should do more to ensure consistency by the rental companies as to the groups within which car models are classified. A rudimentary analysis shows that in the same locations, the same models of car are variously described as standard and intermediate and sometimes large and/or compact. This is important because no guarantee is provided as to the model - only that it will be "similar". But when there is no consistency in what should be discrete rental groupings, it leaves it completely open as to what the rental company considers "similar". This is important because of the often significant price differences across groupings. It makes for a very off-putting purchase decision and one which Autoeurope should be able to address with the rental companies. "

" Car provided was of good standard. However, a significant omission was the vehicle (a hatchback) was supplied without a luggage cover leaving any objects left in the car open to view. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GENEVA, CH - Reviewed by KENNETH - 06 April 2023

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RONAN - 20 February 2023

" x "

" x "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANDREA - 17 February 2023

" I believe that Autoeurope should make sure that all car providers have the upmost level of safety. "

" The car has not enough motor oil and I had to stop in the middle of the motor way. Nevertheless the windshield liquid was very low and also not sufficient for the trip. I believe that this is really not OK in a country plenty of mountains and snow... "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GENEVA, CH - Reviewed by ANTHONY - 02 February 2023

" Good counter staff at europecar in GVA Airport. Car was newish and drove well. Pity I ended up giving back a car with an interior cleaner than I received it. "

" Unfortunately there were obvious signs that the interior of the vehicle had not been properly cleaned. Belongings of previous occupant in the central column, dirty trays, dirt around and under mats. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by FRANK - 24 January 2023

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ROBERT - 09 January 2023

" vehicle type booked "opel insignia saloon or similar". that type of car isn't available in france. some smaller suv was offered. "

" straight forward process, good vehicle in the end. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOCHEN - 17 December 2022

" Quick & easy to book. Price was good "

" Very friendly & efficient staff both at the desk & car return Car was clean & quite new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DARA - 30 November 2022

" Very convenient as always. "

" Efficient & friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DENISH - 04 September 2022

" Great service and got me a good price. "

" I ended up getting the car from Hertz, as they seemed to be looking after the booking as The Thrifty booth was closed but they were very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MARY - 07 June 2022

" Went very smoothly. "

" Car although very recent had quite bad bodywork damage. Great to drive & size very good, but poor image. (Large paintwork damage) "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

GENEVA, CH - Reviewed by NADINE - 28 April 2022

" I could not collect my rental because I lost my bank card en route to Geneva and so could not show it at rental desk. I had to forfeit the full 2 day rental payment to Auto Europe and also pay Thrifty/Hertz to rent the exact car that was booked for me already. Very dissapointing and inflexible customer service from Auto Europe when I called to explain and ask for my husband to be changed to named driver so we could show his credit card and collect the car. Also I had to pay for a phone call to Germany customer service from an Irish mobile because there is no Irish phone number provided for customers from Ireland. Very poor. I have used Auto Europe many times before but never had to contact customer service before and my experience has discouraged me from using/recommending Auto Europe again in case I end up in similar situation. "

" Thrifty/Hertz were helpful when Auto Europe refused to help me after my bank card was lost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by TANGUY - 10 April 2022

" No issues at all, happy with service from Auto Europe "

" Great experience up to the point of drop off. The "extras" charge on the bill, without a decent explanation, was a bit annoying but pre check-in at the airport, they know noone is going to stay and argue with them! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MIKE - 23 March 2022

" Very good "

" The experience was very good , time at the pick-up counter could have been better, the drop-off was excellent . The price was expensive, I would normally pay about 600 Euro. Otherwise flawless. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERN, CH - Reviewed by INGA - 10 March 2022

" No coments "

" They didn't give back deposit, and never explained why "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by GARY - 13 February 2022

" All in all, best value rental in years. "

" Excellent price for starters!! First class service and great spec car offered. Website is easy to navigate. All in all 10 out of 10. Return with ease. No issues or hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANDREW - 01 February 2022

" All worked well and as expected. Good value overall. "

" Fast pickup and drop off, friendly staff, efficient and no issues "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BASEL, CH - Reviewed by AOIFE - 20 January 2022

" I would not hire from Avis/Enterprise again "

" There was a lot of unnecessary upselling involved from staff. It felt like a con "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BASEL, CH - Reviewed by JOSY - 28 September 2021

" Great car , good service so far . "

" Good experience, i didn't realize, I had to collect the car at the Swiss side, lost some time , because I always got the auto Europe at the French side , but that was my own fault , should have checked more closely the paper work , but other than that great service , thank you . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARKUS - 19 August 2021

" Great car, very fuel efficient, lovely to drive. Didn't know that sat nav was standard "

" Great car, very fuel efficient, lovely to drive. Just didn't know that Sat Nav came as standard "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STEPHEN - 17 December 2020

" No issues as usual from the Zurich airport office. "

" car was so new the sat nav wasn't set up yet but apart from that all good . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by DERMOT - 29 July 2020

" See above "

" Excellent hassle free hire, brand new car, overall pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PATRICK - 30 June 2020

" See above "

" Sadly I had to cancel but was very pleased with your response. No fuss and sorted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANTHONY - 25 February 2020

" A bit pricy but it was half-term so probably expected. No major issues. "

" Car was a lot smaller than I had hoped but was sufficient. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by KENNETH - 25 February 2020

" No issues "

" Nice staff, easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANTHONY - 14 February 2020

" Excellent overall. "

" Only negative is that at the collection desk I was told there was no VW Golf available but I could be upgraded to a automatic 500X. If I had not known my cars I might have accepted. Upgrade? Downgrade more likely! I declined and requested a manual car. A short phonecall later I was informed a Golf was available but it would take a few minutes. Just as I arrived at the collection area my VW Golf arrived. Really, there is no comparing a Golf and a 500X!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JOHN - 09 February 2020

" Very good "

" THere was an incident with my car when parked in that the snow plough damaged the rear door considerably. I went to the Police to provide all details and Alamo were happy that all details of the responsible party were noted on the police form. There was no hold on my deposit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KENNETH - 05 February 2020

" Apart from issue with vehicle type, everything was fine. "

" Took a while to get the car type I'd booked. Tried to fob me off with a smaller vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by GAVAN - 27 January 2020

" Europcar are good, although you need to provide more information about the vehicles that are available. I would never recommend Europcar and only hire from them reluctantly, and having ensured that I have excellent insurance against their exhorbitant claims for any damage to their vehicles "

" This time my experience was fine. The staff are friendly and professional, and the car provided was good. However pst experience with Europcar indicates that they have a practice of making fraudulent or grossly inflated claims for any damage to a vehicle. I experienced this personally from Europcar Switzerland two years ago, and they have been taken to court in France by the trading standards authority because of this practice. I would rather not rent from Europcar or their subsidiary Unirent, and will always choose a similarly priced competitor if one is available "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PADRAIC - 17 December 2019

" Very easy pick up and drop off friendly and efficient Staff. "

" Very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SANDRA - 07 December 2019

" Very good. Will use it again "

" Very good and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by PAUL - 05 December 2019

" Staff were excellent on pick up, swift and polite with everything clearly explained, the car was relatively new, clean, and very comfortable. Overall very happy with my experience with Alamo "

" Staff were excellent on pick up, swift and polite with everything clearly explained, the car was relatively new, clean, and very comfortable. Overall very happy with my experience with Alamo. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PAWEL - 07 November 2019

" Great people, lots of cars "

" Everything works great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MICHAEL - 02 August 2019

" Great all round "

" No hard sell or intimidating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by GAVAN - 24 May 2019

" Autorent does a good job as an aggregator and a means to obtain competitive pricing. "

" While this experience was Ok and fairly typical of most car rentals I have experienced. I was not aware that Unirent is owned by Europcar. Given Europcar's blatantly fraudulent dealings with me in the past, I will be encouraging all of my contacts to avoid having any dealings with them or their subsidiary companies. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by MARY - 28 April 2019

" Thank you "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ITAY - 11 April 2019

" Super, everything went smooth. When returning the car, the guy looked at the car condition, next to us , and saw that everything is fine , and said that we can go. "

" Super, everything went smooth. When returning the car, the guy looked at the car condition, next to us , and saw that everything is fine , and said that we can go. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANTHONY - 09 April 2019

" A very positive experience. No hassle when I chose not to take additional insurances. Car was great and staff very efficient. "

" very efficient from start to end. Would have no hesitation in booking with them again. Got a lovely upgrade to which was nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by HUGH - 08 April 2019

" Overall quite good. "

" Overall quite good. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GENEVA, CH - Reviewed by MARTIN - 19 March 2019

" Auto Europe were fine "

" The rip off that was perpatrated by Dollar car hire upon the return of the vehicle, because of a 10 mm scratch on a wheel rim was nothing short of robbery. They charged €90 for damage assessment ( this was the returns person looking at the wheel for all of 15 seconds ) . Then he automatically assessed the damage at €350 , which would more than cover the cost of a new wheel . All the wheels on the vehicle had similar scratches of various lengths yet only one wheel was marked on the car outline form provided.I had heard of some cowboy operators ripping off customers in this manner but I did not expect a supposedly reputable company to behave in this manner. I was presented with a bill for 440 CHf for damages and I am sure that once the car was refreshed ( but unrepaired )it was given to another unsuspecting client . Also The vehicle was a four wheel drive , suitable for all terrain and weather conditions. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

GENEVA, CH - Reviewed by ANTHONY - 11 March 2019

" Good service, excellent staff, superb car. It was a pleasurable experience. "

" The whole process was easy, and the condition and specification of the vehicle was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by REGIS - 04 March 2019

" The extra insurance vs deposit of 2000.00 CHF is a rip-off! "

" For the price paid having a car without a GPS, in 2019, is unbelievable! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by JOHN - 26 February 2019

" Brill "

" Great experience great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by CATHERINE - 06 February 2019

" Very efficient . Lovely lady at airport desk and helpful agent at car depot "

" I booked a manual but was given ven an automatic. However the agent was very helpful. I wasn't comfortable with automatic so they changed it to manual . I only had to wait ten minutes . Very pleasant worker at the desk . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALEXIOS - 31 January 2019

" The car had no any major problem, just some pre-existing scratches that "Enterprise" is trying by a tricky way to make me pay. "

" The rental was made from Zurich airport. I've got a car with many scratches. At the return, the employee found a "new one" at the front bump, which was out of the pre-existing list. Basically it was a small peeling and not a scratch of no more than 2cm long. The employee said that we have to wait at least for a couple of weeks for an expertise, but just after we left the rental office, even before the departure of the flight, he send an invoice by e-mail and for just that scratch (which was not made by me- I doubt that it was made during my rental period) he charged my credit card with more than 1000 SFR! I feel deeply deceived. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

GENEVA, CH - Reviewed by GERARD - 23 January 2019

" Got a smaller car than stated in voucher. Desk staff unhelpful. Got charged for winter tyres when all hire cars have winter tyres in Switzerland during winter by law - why should I pay for this? "

" Got a smaller car than stated in voucher. Desk staff unhelpful. Got charged for winter tyres when all hire cars have winter tyres in Switzerland during winter by law - why should I pay for this? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by IAN - 15 January 2019

" Worked end to end like clockwork; couldn't be happier use Auto Europe every time never beaten on price and choice "

" friendly and efficient counter staff; couldn't have been smoother "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by LEANDRO - 15 November 2018

" Very good car, quick check in and out "

" My data plan was not working on Switzerland and the car GPS saved our lives "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GABRIELA - 02 November 2018

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DOUGLAS - 24 September 2018

" With the road works it is not easy see the drop-off point when you are not familiar but it is signposted. "

" Was dealt with promptly at the desk and all paperwork done quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOHN - 13 September 2018

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JAMES - 06 September 2018

" Got the right size car. Everything was so easy including drop off well sign posted. Thanks "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by CONOR - 03 September 2018

" The booking experience with auto europe was very good. I would not rent again with europcar because of the car size problem. "

" I booked and paid for a VW Golf or equivalent and the car we collected was an Audi A1 which was too small for 4 people plus luggage. We had to put luggage lying on top of the passengers in the rear seat. I drive a Golf normally and the size would have been perfect for our needs. Also, the car was not ready at 16.30 but rather about 45 minutes later. The time was not a major issue on it's own but with the car size problem all together it was a big disappointment. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MOHAMED - 28 August 2018

" i recommend freinds to deal with Auto Europe "

" Very cooperate and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SUSAN - 19 August 2018

" the marks say it all "

" the marks say it all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ADAM - 05 August 2018

" Ok "

" Only one thing after I booked car with manual gear box on airport staff told me that I have to drive car with automatic gear box never drove this kind of car but after a week I learn that there is nothing better thx "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by COLIN - 23 April 2018

" The Auto Europe website was easy to use, the emails are clear and concise and overall the process was pretty smooth. However, it should have been explained that another company (Hertz) was actually supplying the car. "

" Dollar don't actually have a customer desk in Zurich airport and the Thrifty / Dollar branding is a bit confusing, so it was not clear where to go to collect the car. After a few enquiries, I discovered that the actual car was being supplied by Hertz and I dealt with their staff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by MICHAEL - 15 April 2018

" V "

" V "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by MICHAEL - 14 April 2018

" Have done this above "

" When we went to pick up car they wanted a deposit with a credit card that I do not own or my wife. You ruined the start of our holiday and the person on the desk a black man was so arrogant. All I want now is my money back for the car I never got to rent. Thank you Michael Dineen "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JAMES - 10 April 2018

" Very good "

" Please pressure GVA to improve car park - tiny individual places for increasing big cars, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MICHAEL - 27 March 2018

" As above, scam in operation at car return in Geneva Airport. "

" I have been fraudulently charged €500 for damage to a different car with a different registration. I have written to Hertz with proof of this and am seeking a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by DECLAN - 19 March 2018

" Very fast efficient and helpful, would highly recommend them in the Future "

GENEVA, CH - Reviewed by BRENDAN - 16 February 2018

GENEVA, CH - Reviewed by PATRICK - 12 February 2018

" When we received our paperwork and car keys we proceeded to the pickup point.I went into the Hertz office and asked about my car,two gentlemen were there."It's in the bay with your number written on the front of your agreement"he continued to talk with his colleague!!! I asked for directions to Lausanne?"Left and left again" he said without looking at me.Such bad manners I thought.We examined the car and established it is petrol,no faults or marks.We got a good car thank you. We will never again be subjected to ill mannered Hertz staff. Our much travelled family have been updated. Pat and Anne Gallagher. "

GENEVA, CH - Reviewed by MANNIE - 12 February 2018

GENEVA, CH - Reviewed by PETER - 15 January 2018

GENEVA, CH - Reviewed by DERMOT - 24 October 2017

BASEL, CH - Reviewed by MARCIN - 25 September 2017

ZURICH, CH - Reviewed by NIKOLAOS - 14 September 2017

ZURICH, CH - Reviewed by MORRIS - 04 September 2017

" DOLLAR had a sign referring customers to HERTZ. HERTZ was OK but did not brief on features of the car. "

GENEVA, CH - Reviewed by PAUL - 26 July 2017

" I am stunned to get this survey. I received a notice on the website which said my reservation was pending. I never received an email to confirm this hire and therefore made alternative arrangments. I expect to be reimbursed. "

ZURICH, CH - Reviewed by KERSI - 10 July 2017

" Subject: CLAIM FOR DAMAGE UNDER REFUNDABLE EXCESS COVER Auto Europe voucher number EU12613123-1 Hertz Confirmation no.H 31744205F5 Dear Autoeurope I had booked a car under Auto Europe voucher number EU12613123-1 for a car from Hertz at Zurich Airport from June 20 to July 08, 2017. This booking included refundable excess cover from Auto Europe. I returned the car to Hertz on July 07th evening and was informed by Hertz that there were certain minor scratches on the front passenger right side of the vehicle. I am not aware of how or when these scratches occurred or any impact or damage occurring while driving the car. Hertz officials said that I would be informed the estimated cost of repair along with photos ..continuing below... "

" Hertz officials said that I would be informed the estimated cost of repair along with photos in due course but, upon my return home today, I find that my credit card has been charged with an amount of CHF 1,760 which I presume is the maximum deductible amount for this rental. The damage being minimal it seems unreasonable for Hertz to have debited my Credit card with this amount. Since my rental includes refundable excess cover from Autoeurope, please inform me what the procedure is in this matter and how I shall receive the claim amount from you. I would appreciate your taking up this matter with Hertz expeditiously. "

ZURICH, CH - Reviewed by MARC - 07 July 2017

GENEVA, CH - Reviewed by JENNIFER - 10 June 2017

GENEVA, CH - Reviewed by PAUL - 24 April 2017

" The site is easy to use and gives a great choice of rental options. Very happy with Auto Europe "

" Service was quick and friendly at Europcar desk. Car in excellent condition and very clean. Very satisfied. "

GENEVA, CH - Reviewed by NOEL - 14 March 2017

GENEVA, CH - Reviewed by DONALD - 13 February 2017

" Returning vehicles is a bit chaotic, but I appreciate that this is not your total responsibility. Our car was provided through Hertz, who presumably represent Dollar in Geneva? Girl on reception was friendly and helpful, evev before she knew we were her clients. Very good experience overall. "

" See above re Hertz! "

ZURICH, CH - Reviewed by MANUELA - 31 January 2017

ZURICH, CH - Reviewed by MICHAEL - 09 January 2017

" Very happy with the options proposed, and the clear distinction between prices "

" Terrific. Booked a Ford Focus or similar and got a Mazda MX3. Delighted with it. Pick-up and drop-off were incident free, and all staff helpful and polite. Many thanks "

GENEVA, CH - Reviewed by SARAH - 07 January 2017

ZURICH, CH - Reviewed by CLAUDIA - 05 December 2016

" easy to book, info online was trustworthy and correct "

" very friendly staff late at night at the airport pick up. a bit waiting time after a long day and flight due to only two person at the reception. "

GENEVA, CH - Reviewed by FRED - 16 September 2016

BASEL, CH - Reviewed by PATRICK - 08 July 2016

" Very good service "

" Representative Nadia was very pleasant and helpful "

BASEL, CH - Reviewed by RICHARD - 08 July 2016

" good service both booking process and help at airport "

" after a long flight an efficient service is very welcome. "

BASEL, CH - Reviewed by RICHARD - 11 May 2016

" It would be helpful to have some basic information about the cars you are likely to be allocated such as how to start a car without a key, this was my first time with such a car and I had to spend time working out how to start and stop the engine. "

" Good flow of information to reception staff. "

GENEVA, CH - Reviewed by FRANCIS - 27 April 2016

" Apart from initial incorrect exclusions mention on contract, which, on enquiry, were quickly resolved, I was quite satisfied. "

" Nice Car. efficient is assessing returned car. No delay "

GENEVA, CH - Reviewed by RICHARD - 21 March 2016

" I though it was misleading to charge for snow tyres out of Geneva Airport during Winter I could have got better value going through the French side of Geneva Airport. "

GENEVA, CH - Reviewed by PHILIP - 25 February 2016

" more staff required at desk at peak times. By the time you have picked up you luggage and get through security, the queue for the car rental can be long and causes delay in further travel. "

GENEVA, CH - Reviewed by WILLIAM - 22 February 2016

GENEVA, CH - Reviewed by ALAN - 19 February 2016

GENEVA, CH - Reviewed by VALERIE - 11 February 2016

GENEVA, CH - Reviewed by NICHOLA - 05 February 2016

ZURICH, CH - Reviewed by LAURENCE - 12 January 2016

GENEVA, CH - Reviewed by ANGELA - 10 January 2016

" Charged me for winterisation even though it was included but I queried it and it was resolved "

GENEVA, CH - Reviewed by WILLIAM - 06 January 2016

" We booked an SUV and were given an Audi which was a very nice car but not so good in the snow! "

BASEL, CH - Reviewed by CONOR - 25 September 2015

" Great value compared to hiring directly. "

" Child seats are too expensive. 300euro for the car and 130 euro for two baby seats. Proportionally it's all wrong, nearly half the price. "

GENEVA, CH - Reviewed by ANNE - 31 July 2015

" Friendly and efficient "

ZURICH, CH - Reviewed by PIERRE - 16 June 2015

" Boot board was missing in the car. Also, it is nowhere visible on Autoeurope, that breakdown is only covered in CH when car rented in ch. Quite anoying. "

BASEL, CH - Reviewed by MARTINA - 10 June 2015

" Car had a couple of faults. Rented with Auto Europe a few times in the past and this was the first time I got a car with minor faults. "

" Monsieur Bertschy (I hope the spelling is correct) was very helpful, funny and friendly. A great employee who made my experience with Unirent in Basel a very positive one. "

GENEVA, CH - Reviewed by CAROLINE - 23 April 2015

" Very easy to book "

" Due to circumstances beyond our control we missed our flight home from Geneva, resulting in us flying home through Lyon. Returning the car was a nightmare, we were lead to believe that there would be no charge for this but, we were then charged €600. The staff at Lyon airport dealt with the situation extremely badly and unprofessionally. We were left feeling very upset about the whole situation and ruined what was a lovely holiday. I will be making a formal complaint. "

BASEL, CH - Reviewed by GERRY - 04 March 2015

" Very efficient - picking up and dropping off the car with Enterprise was very smooth. "

" Please advise the Enterprise staff that Basel airport does provide Wi-Fi. When I asked I was told there was none available however I discovered that the airport does provide Wi-Fi. "

ZURICH, CH - Reviewed by KEITH - 16 October 2014

" This was hassle free. there were no hidden extras I needed to pay, it was as is on my booking. Very easy, cheap prices. Will use the exact same process next time I travel soon. "

" Excellent, exactly what you need when you come off a flight. Very quick, professional and courteous. There was no delays by the staff and they were organised and had me in and out in 5 mins. No issues. Brilliant service. Will highly recommend. "

ZURICH, CH - Reviewed by CAOIMHIN - 07 July 2014

" Landed at Lunchtime, and was in the car and on the road in TEN MINUTES! "

" Only problem was finding a park the Returned car. "

ZURICH, CH - Reviewed by JOHN - 17 June 2013

" Very efficent no delays, compedative price. "

" Staff friendly, car selection good and generally a good experience and I will use EUROPCAR during my next visit to Zurich (provided cost is competative). "

GENEVA, CH - Reviewed by IGOR - 03 February 2013

" Excellent service. We went to a ski trip and Auto Europe not only found us type of a car as requested but with even better specs suited much better to snowy conditions in the French Alps. "

" Excellent service. We went to a ski trip and got a car with even better specs that requested which suited much better to snowy conditions in the French Alps. The car was excellent and service very quick. Delighted! "

GENEVA, CH - Reviewed by LAURENT - 12 January 2013

" The service was excellent; nothing else to say. "

" The service was excellent; nothing else to say. "

ZURICH, CH - Reviewed by KRISTOPHER - 04 January 2013

" Excellent service, Professional & more than helpful. Will use their services on my next visit. Thank You Kris Acton "

" Excellent service, Professional & more than helpful. Will use their services on my next visit. Thank You Kris Acton "

GENEVA, CH - Reviewed by JOHN JAMES - 10 September 2012

" excellent service "

" good, but vehicle fuel tank was not full. It took 12l approx to fill after less than 60 km. This is approx one third of tank capacity? "

GENEVA, CH - Reviewed by ELIZABETH - 30 August 2012

ZURICH, CH - Reviewed by SALLY - 21 August 2012

" Very happy with service. Staff were very informative and helpful. "

" Staff at airport vary helpful and pleasant. "

GENEVA, CH - Reviewed by SEAN - 13 August 2012

" A big THANK YOU to Auto Europe. I had originally intended to fly into Zurich and made my car booking on that basis. I subsequently changed and flew into Geneva but forgot to amend my car hire arrangements. Europcar were extremely abrupt and uncompromising. However, I was put in contact with Marshall who sorted out my problem efficiently and courteously. Well done Marshall and well done AutoEurope!! Thank you, Sean McCann "

" Nice car but shame about the attitude!. I felt like Europcar thought that I had committed a crime by making a mess of my booking. Marshall dealt with my problem and I am certain that I would not have been able to sort out the issue directly with Europcar. "

GENEVA, CH - Reviewed by ADAM - 30 July 2012

" Overall - very good experience. I wish car return location was easier to find (pretty much no directions anywhere...) "

GENEVA, CH - Reviewed by MARK - 05 July 2012