Auto Europe
- North America
- Central America
SPAIN CAR HIRE REVIEWS
Car hire reviews in Spain
Spain is a country with a rich and varied historical past. Each region is steeped deep in culture and traditions, many of which have spanned the world. Present day Spain is modern with many cosmopolitan cities. It has beautiful beaches with warm waters along the Mediterranean coast and much colder waters along its northern coastline. Madrid is its capital city and the most influential, with Barcelona not far behind. Other interesting cities to note is Malaga, Salamanca, Zaragoza and Vigo in the north.
If you’re looking for a car hire rate to suit your budget, then Auto Europe with over 65 years of global car hire experience is sure to help. Through our long-standing local, national and international suppliers, we can offer great rates, regular promotions and discounts on your car hire in Spain. If you haven’t used our service before, have a read of the following car hire reviews in Spain to see what previous customers have thought.
AUTO EUROPE SPAIN Car Rental Reviews
Average Rating for Auto Europe :
PALMA DE MALLORCA, ES - Reviewed by PAT - 21 September 2025
" see above "
" they refused to give me the car appalling experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by DENIS - 19 September 2025
" Despite my reservations about using an off site provider and having to use a bus to get the car it was a good experience. The car was good and the drop off was painless. "
" A good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HUGH - 18 September 2025
" I use Auto Europe all the time and this was the first time I encountered an issue. "
" The deposit amount was very high (1400 Euro) I offered to pay with two credit cards which was not accepted.So I was charged €185 for what they called "Super Relaxed Insurance". Otherwise they were not going to give me the car.They did not recognise the extra insurance that I purchased from Auto Europe.I left the counter feeling that I was scammed. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 15 September 2025
" The Checkout person was very efficient and pleasant "
" The car was in good condition and had no problems. The Full/Full element is very important to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by GERARDUS - 09 September 2025
" Pick up person excellent Francisco "
" Drop off outside office hours. While phone number for taxi was provided no other info provided. Confusion on where to leave car. No dedicated area, no info on key drop. All this confusion in darkness at 6am lead to me falling and badly spraining both feet as uneven surface. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WILLIAM - 05 September 2025
" Thank you "
" The girl at reception as SO nice and helpful, she was from Mexico:) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NIALL - 05 September 2025
" I've used AE many times in the past but this latest experience was terrible. I phoned the next morning to report and told you have a no refund policy if the car isn't collected and you only give a grace period (not mandatory) of 6 hours. This must be well hidden in the T&Cs which I may take up with the Consumer Protection Agency here in Ireland or may report to my bank and Visa about the practice. "
" Didn't take debit cards, 30 day refund on the €1400 deposit they wanted, €150 fuel insurance, €350 insurance, it was basically a con job and I wouldn't take the car as was unhappy with the terms. Similar situation for my friend when he tried to hire via AutoEurope and GoldCar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by KEVIN - 03 September 2025
" I'm sure it's my own fault but I booked 1 less day. I was invoiced over €100 for the extra day and the invoice simply stated "damage" even though there was nobody there to check the car. I still don't know what the cost breakdown is. "
" Very slow check in, nobody there to check the car upon drop off "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by STUART - 31 August 2025
" Auto europe always use them "
" I'd booked a mid sized SUV. Something like the Skoda Karoq or similar it said on my booking request. But when I went to pick up my SUV, I was told that the only SUV's they had left were the VW T-Cross. It wasn't until I was actually at the car that I realised it was quite si small. I had paid for a mId sized SUV only to receive a small SUV. I Didnt feel thus was fair "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by MARK - 30 August 2025
" The staff are very nice and very informative "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JULIAN - 17 August 2025
" Very happy with the whole process from booking to pick up to return. Have used Auto Europe and Thrifty many times and it has aways been a positive experience. "
" Car was exactly as booked, in perfect condition. Staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARK - 14 August 2025
" Never dealt with such ignorant staff then the girl at the counter in office "
" Not all info supplied when booking had to pay double on insurance to pay by debit card, counter staff the worst I have ever dealt with "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by FINBAR - 06 August 2025
" Terrible experience...feel like I was the victim of a scam "
" I feel like I was ripped off and made to take additional insurance which I had bought already through auto europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARC - 02 August 2025
" Have used Auto Europe for many years without any issues and will continue to do so. "
" Overall a positive experience. The pick-up and drop off was efficient. The car did have a lot of scrapes and mileage was a bit high, but we did not have any issues with the vehicle during our stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by ROBERT - 30 July 2025
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by AMBROSE - 22 July 2025
" I am quite satisfied with my AutoEurope experience overall but have marked down from 10 due to the unacceptable actions of your partner, for which you must accept a level of guilt by association. "
" Clean car, good condition, pick up reasonably efficient, not too pushy for extra insurance sale. Drop off was another matter. During rental, I clipped a kerb whilst parking, with slightly damage to a hub cap. This was picked up on return and is undisputed. I was told I would receive drop off paperwork by email. They took €178.11 from my credit card immediately, without explanation It took me three weeks and multiple emails to get the basic information which would allow me to claim on my car hire excess insurance. At one point, Goldcar emailed to say my case had been "solved" despite there being no contact between us. Another email lectured me about my responsibility to be familiar with terms of rental - I was fully aware but Goldcar seem not to recognise their moral responsibility to explain how they use my money and to display some respect for their customer. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by HOLGER - 18 July 2025
" COUNTER STAFF asked me to take a video of the car before I left. When I returned they found a scratch underneath the bumper at an angle which can´t be seen on a video. As I could not proof that the scotch was already there They made me pay for the damage. DRIVALIA refused to proof that the damage was not there when I rented the car. "
" COUNTER STAFF asked me to take a video of the car before I left. When I returned they found a scratch underneath the bumper at an angle which can´t be seen on a video. As I could not proof that the scotch was already there They made me pay for the damage. DRIVALIA refused to proof that the damage was not there when I rented the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MATT - 15 July 2025
" I paid extra cover on autoeurope, however this is the second time of doing this and when I got to malaga I still had to pay and extra €370 to be fully covered. this is a misrepresentitation what am I paying extra for with autoeurope. You seem to be taking extra money with no benefit. Bit of a scam really. "
" although I booked an automatic when I got to rental there was no automatic. however they replaced it with a ford ranger truck. this was then recalled by Ford and vehicle was then exchanged to Range Rover. This worked well. and customer service was accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SEAN - 14 July 2025
" Auto Europe have the best prices, so happy to use them again. "
" The car was filthy when I received it. It had not been cleaned inside or out. I had to remove empty beer cans and half eaten apples from the interior. When my wife brought this to the attention of the Budget staff on site they just pointed to the bins. We did not want to waste any more time of our holiday so we took the car. I sent a complaint email to Budget, but that was almost 2 weeks ago and I have received no reply. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
REUS, ES - Reviewed by JEREMY - 14 July 2025
" Autoeurope was good, as was the agents when I collected the car. I feel like GoldCar were looking for an excuse to charge extra's. "
" I filled the car with fuel before dropping it back, and yet was still charged €12 for fuel + another €50 refuelling fee. I will NEVER again use Goldcar. I should have heeded the reviews online. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGE - 12 July 2025
" Easy "
" Both check in and return were such smooth processes. Particular mention to Cristina "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 12 July 2025
" Very efficient & friendly people "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by GERARDUS - 10 July 2025
" Excellent, great company to rent a car from "
" Very pleasant efficient staff. Smooth fast pick up @ drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALAN - 09 July 2025
" Average "
" Drop off. Vey unprofessional.no instructions where to drop car. No one to take keys. Lots of people waiting around not knowing where or what to do "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DUNCAN - 08 July 2025
" Stress free experience "
" I can not fault the experience, but I must confess it we were the first flight of the day from the UK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 24 June 2025
" As above "
" They charged me an extortionate amount for 2 car seats, which I wasn't informed of any charge "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 24 June 2025
" Easy to use website and good range of firms listed "
" The Full/Full option is very important to me. In my previous booking (April 28th to May 2nd) I feel they unfairly claimed for a damaged tyre which I had not spotted when collecting the car. The current process where the comes by email is unfair because we can't compare existing damage at collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by WILLIAM - 22 June 2025
" Would recommend Avis at GeronaAerport "
" Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GARY - 18 June 2025
" The staff kept telling me they will keep the deposit if they find a 1cm scratch on the car, trying to make me pay extra insurance, which I didn't. "
" Staff were very aggressive in selling extra insurance. I won't rent again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JAN - 17 June 2025
" nice "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by CONOR - 15 June 2025
" Long wait at the Centauro counter but other than that a really good experience. "
" Our only issue was the time taken from getting a ticket at the Centauro counter to actually being called. It took 2 hours which is by far the longest we've ever had to wait. The guy we dealt with was really good, no scare tactics to get us to opt for the excess cover and he processed everthing quickly. The car was really clean and practically brand new. Returning the car was also very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ROY - 12 June 2025
" I've used Autoeurope for years and have no reason to change. Long may it last. "
" No issues, it did as it said on the tin! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by THOMAS - 11 June 2025
" I always use autoeurope as they provide good price comparisons and have 48hr cancelation policy which I like. They are flexible when I have to change my booking. I normally rent 6 times a year with AE "
" I Sent them feedback. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by SUSANAH - 10 June 2025
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOE - 04 June 2025
" All was well except for the experience at the collection counter where there was a hard attempt to sell me extra cover which was not necessary. This should be addressed by Auto Europe with Goldcar. "
" Despite booking with the extra cover rather than the standard third party fire and theft cover from Auto Europe the staff at the Goldcar counter insisted I did not have any extra cover and tried to sell me additional cover. They claimed that there is not such thing as extra cover from Auto Europe and that I would only have third party fire and theft cover. This was not very professional! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by AUDREY - 04 June 2025
" Quick easy pick up and drop off "
" Very helpful friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by NOEL - 29 May 2025
" Will never use Goldcar again "
" 1. Left waiting over an hour for shuttle to compound. 2. Told I had no insurance cover with them. 3. Tried to charge for an Excessive Clean when I returned the car. A vacuum and a damp cloth would have cleaned the car inside in 10 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ENDA - 27 May 2025
" Overall positive "
" Good service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SHANE - 25 May 2025
" I paid Europe.car 80 euro.for.rental.but hertz only applied a 60.euro voucher to my booking "
" Found counter staff hard to understand. I thought she said I had to bring car back full.of fuel, which I did. In fact I had paid for a refuelled tank when I rented the car. I have looked for a refund but haven't had any response to my query. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JURIS - 20 May 2025
" THERE WAS NO ENGLISH LANGUAGE ON ANY COMPUTER IN THE MACHINE, ONLY SPANISH. I SPENT TWO HOURS TRYING TO FIND AN ALTERNATIVE SOLUTION "
" THERE WAS NO ENGLISH LANGUAGE ON ANY COMPUTER IN THE MACHINE, ONLY SPANISH. I SPENT TWO HOURS TRYING TO FIND AN ALTERNATIVE SOLUTION "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANKLYN - 19 May 2025
" Once again AutoEurope provided value for money and Drivalia staff were most helpful and friendly. Location of the pick-up/drop-off and fuel nearby is a little tricky to find, so when in doubt, use google maps on your mobile phones as a backup! "
" Our first time flying into Malaga airport and did not find explicit directions of precisely where to pick up the shuttle, although AutoEurope did indicate the approximate location of pick up as external to the arrivals terminal. Drivalia staff were very helpful in the main and we would definitely rent from them in the future. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 10 May 2025
" The assistant at the check in desk was totally professional and friendly, explained the process simply and had us in and out from the desk in minutes,, highly impressed with our full experience "
" It was overall a extremely quick process both picking up and dropping off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ANTHONY - 08 May 2025
" Apart from the usual discussion regards extra insurance all went well. "
" Pleasant and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ELISABETH - 07 May 2025
" Everything else was fine. And deposit refunded within 6 days "
" Everything was ok, but the pick up queues were very long, it took us over an hour to get to the top of the queue to pick up our keys, even when we had already checked in online. Similar for drop off, long queues "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KLAUS - 06 May 2025
" Not much more to add except that we have used Autoeurope for company & personal car hire all over Europe for many, many years "
" Goldcar could not find our booking. I had to book another car from Europcar for 179€. I have written to your customer support team for a refund and compensation. I have bedn using AE for over 20 yrs. This experience has really shaken my confidence. Goldcar were so rude too. A very bad exp. It was late, we are 67 yrs old and were driving to my godson's wedding in Murcia. It was a terrible start to the event. I trust you will expedite this issue and take remedial measures. Br Lynda O' Riordan & Klaus Buck "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 05 May 2025
" The experience of Auto Europe was great but bitterly disappointed at unfair practice of Centauro "
" I have rented from Centauro for more that 20 years with 5 or 6 rentals each year. My Gold Card number is 8766 On 28th April 2025 I rented from Centauro until May 2nd. When I returned the car the staff member immediately carefully examined the right front wheel and pointed out that it was badly scarred. I strongly denied that the damage had happened in the 4 days I had the car and pointed out that the scarring was old. I had examined the car when I collected it (lots of old scrapes and dents in the two front wings) but I did not examine the wheels which would have been difficult anyway because the cars were parked tightly together. The attendant noted my disagreement and committed to email a photo of the damage as I felt that this would allow me to prove that the damage was old as were the many scrapes and dents on both front wings of the car. I was relieved when I got an email as normal from Centauro on 2nd including the following: Having finished your car rental and the vehicle check in process completed, we will automatically return any pre-authorization, deposit or pending refund due to you. Depending on your bank, this refund may take a few days to show up on your account. However I then saw a debit on my credit card for €466 pending. Unless this transaction is reversed, I intend to post on Trustpilot the following Beware damage claims from Centauro Alicante Because I have annual insurance for excess insurance I always refuse the added insurance cost when renting. When I returned a car to Centauro in Alicante on May 2nd after 4 days from April 28th the staff member carefully examined one front wheel which was scarred; he largely ignored the other wheels. It was clear to me that the scarring was old and had not happened in the previous 4 days. The tyre was unmarked. Both front wings had considerable old damage. I was shocked to see a debit for €466 on my credit without any correspondence to me and without receiving the promised photo of the damage which I believe would prove my point about the age of the damage. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by MARK - 02 May 2025
" BANDIDOS Very sneaky company hit with €285 cleaning fee after I left the country "
" Got charged €285 to clean the car 85 of which was taxs not disclosed at time of purchase very sneaky also no option to drop car at any other drop off "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TERESA - 27 April 2025
" As already stated above "
" Very disappointed after requesting a manual car both at point of booking & again at the counter. When I got the car & put my luggage in only to discover it was an automatic! I then had to retuto the desk to have this changed which caused me a delay in Getty to my destination "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by RICHARD - 26 April 2025
" see comments about avis. overall a bit disappointing "
" i have used budget avis many times, mainly through munich. when i saw their offer on the Lanzarote site, i automatically booked with them. unfortunately i failed to realise that they were not in the airport. they were new to aticiffe and were remote (most unusual for budget avis) nobody seemed to know where they were situated and only after a while were we able to find a shuttle bus in a car park, very hidden away. then we had a few km drive to their new office. staff seemed untrained. car had a few dents etc but we were just shown photos and not given a damage report as is normal. would i use them again? not at this location until they get an office in the airport and have cars there "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GERONA, ES - Reviewed by JULIAN - 21 April 2025
" Great website. Easy booking process. "
" Efficient, courteous and honest service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by AYELET - 21 April 2025
" I had to pay for the vehicle twice, abominable service "
" I had to pay for the vehicle twice. Abominable service. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by ARTJOMS - 21 April 2025
" Bad "
" Has been changed for microscratch on the door handle even after paying full insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANNE - 14 April 2025
" Great rate Great car Easy drop off "
" Customer service tried to sell me more insurance but I declined. She got somewhat irritated but I stuck with my decision. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PETER - 13 April 2025
" A little vague at drop off said my deposit would be refunded in a few days but did not provide paper work to confirm. On past experience that concerns me and the reason I go with auto Europe nearly all the time. "
" Convenient and relatively smooth as car hire by nature doesn't tend to be for some reason "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 12 April 2025
" All was good with Auto Europe and the booking "
" The location of the car pick-up was up a steep hill which was difficult after a long flight and someone with mobility difficulties. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by MICHAEL - 09 April 2025
" Avoid Dollar. Avoid Hertz. "
" Dollar turned out to be Hertz, which I normally avoid having been scammed by them before on extra charges. Yet again there was upselling at the collection point - I booked an SUV and they offered me a huge van. When I said that wasn't acceptable, suddenly an SUV was available but a more expensive model requiring an upgrade charge. As if that wasn't bad enough, they tried the usual extra insurance charge hard sell. And, again, they scammed me with a damage charge for "scratches" on the car which were not there and which the returning agent did not point out at the time of return. Avoid dollar - it's Hertz and they will scam you. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LAS PALMAS, ES - Reviewed by DES - 03 April 2025
" Always an efficient process renting through AutoEurope, and generally best value. "
" Staff are always friendly and helpful. Long delay at collection this time, but given free upgrade as compensation. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JIM - 01 April 2025
" When booking car on autoeurop was not aware what the charge at the airport was "
" Ok "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JEREMIAH NOEL - 01 April 2025
" Very satisfied except for comment above "
" Difficult to find bus collection stop at airport no Avis signage within arrivals Hall ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by ANTHONY - 01 April 2025
" While the overall operation went smoothly and quite efficiently I do not like false advertising, I expect a car to be cleaned inside and my credit card to be preauthorised, not decucted immediately at pickup. "
" As a very regular user of Autoeurope there were 2 serious concerns: My credit card had the deposit take from it rather than being pre-authorised. The pick up/drop off point is not as advertised...at airport....it is in fact a shuttle bus drive outside the airport. Cars in Lanzarote are rarely in good condition but finding a very obvious food item in the car on collection and dust all over the back seat indicates the car was not cleaned before renting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by EAMONN - 31 March 2025
" Sometimes rental car desks can be a bit stressful. Not the case here. Nice and relaxed. No pressure to buy extra insurance. Also the return was fast and friendly. "
" Excellent stressless pickup and return service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SEAN - 23 March 2025
" I always book through autoeurope but the car rental companies always try to sell extra insurance - autoeurope should sell an annual excess package that covers a year an not individual car rental "
" It ended up with the Hertz desk representing Thrifty - rep was a bit pushy with trying to push extra insurance but I already had full cover with auroeurope - there is no need for that sales pitch - it's off putting - they should trust auroeurope cover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by FRANK - 10 March 2025
" Recommended ⭐ ⭐ ⭐- how a holiday hire should be "
" A wonderful experience, all round. On pick up, we noticed that not all the damage had been, tagged on our inventory. However a staff member immediately noted what we had spotted and we were on our way. Similarly on returning the car, there was no delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JONATHAN - 09 March 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PATRICK - 07 March 2025
" A good experience with Hertz. "
" Efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 05 March 2025
" Good cars and srtvice "
" Good friendly service & good vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by FREDERICK - 04 March 2025
" See above. I have found auto Europe fine in the past. They need to specify the distinction between on ans off airport parking. "
" Avis in lanzarote is off the airport. I was unaware of this. There were no signs. It was stressful to start with but eventually we found a van parked up in the parking lot. The car was fine as were the admin procedures. I had issues with the sat nav which tool me a few days to iron out. It would have been helpful if a member of staff had helped me. On returning the car I had to wait 45 minutes for the transfer to the airport. Only when I rand a taxi did they respond to my request. So in part the experience was excellent but getting to and fro from the airport is a problem. I never book off airport and I wouldn't have done it this time had I known. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DENIS - 02 March 2025
" Very friendly counter and return service. "
" Very good, car was new and unmarked and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LIAM - 23 February 2025
" Happy with everyhing "
" Happy with everything "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUENGIROLA, ES - Reviewed by DONAL - 23 February 2025
" Price with AutoEurope was excellent. The Budget CSR pleaded ignorance with the company's dealings with to quote '3rd party company'. "
" CSR not very helpful regarding the vehicle insurance, which we prepurchased. As far as he was concerned we didn't have full insurance and he was insistent we take out further cover (probably commisionable). He was very dismissive and unfriendly. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RAY - 18 February 2025
" Overall experience good apart from airport shuttle timing. "
" Avis pick up is 1 km from airport and shuttles were not very efficient ... waiting for 20 minutes. Also, Avis debit your card with €400 ... rather than block €400. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by BRIAN - 06 February 2025
" Nice car, and quick shuttle service to airport "
" Very kind and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by KENNETH - 04 February 2025
" I have no issues with Autoeurope, except that it was not clear where Avis/Budget were located. "
" The pick-up and return arrangements were unsatisfactory. The depot was not in the airport and the shuttle service was not adequate. I would not use Avis/Budget in Lanzarote again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GREGORY - 04 February 2025
" Had used Auto Europe before and had no issues with them and previous car rental, so hopefully they solve my issues "
" ClickRent absolutely ruined my trio, firstly car was three hours late and then scammed out of €672 being bullied into taking out extra insurance saying Auto Europe is a different company and nothing to do with them and car had damage before I even drove off and when pointed it out rudely said take photos and when leaving car back full said it wasn't had to go to garage and get another recipe for €4.50 couldn't get anymore info it and still wasn't showing completely full and mechanic looked at it and was full reading faulty, dreadful company and reported it to Auto Europe and to Customer service Click and Rent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LAS PALMAS, ES - Reviewed by DES - 29 January 2025
" Very satisfied with my experiences with AutoEurope. "
" Generally very satisfied, but dashboard display indicated from day 2 that car needed oil service. Also, defect in front fender on passenger side could easily have been fixed before hire. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by NORMA - 24 January 2025
" Great, no issues "
" Very efficient, polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 09 January 2025
" Overall good once at the counter. "
" Only problem was there was a lot of people waiting to collect cars waiting for 35 minutes but once at the counter we were away in 10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by THOMAS - 31 December 2024
" Avis / Budget do not have a desk in Arrecife Airport and their cars are offsite. We had to work this out and find where to get their shuttle bus to their offsite location. Renting from a company that is based in the airport is always a priority for us and based on the Auto Europe booking and reservation, it was implied that Avis / Budget were in the terminal building, as the reservation confirmation stated to go to the Avis / Budget desk. Very disappointing and frankly if we had been informed correctly that Avis / Budget were offsite, we would not have booked with them. "
" See below 5 "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRENDAN - 21 December 2024
" This is a good aggregator website and generally gives competitive prices. "
" Car had lots of scratches that were not noted on the contract. I took pictures when taking the car out, but I missed one that the return agent spotted. She was fine about it and didn't charge me. However the problem is that the pick-up point is indoors, and the light is not good enough to clearly spot every blemish. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 10 December 2024
" Site is easy to use and includes Centauro (my favourite brand) among the options. "
" The staff are great. The Check-out and Return are kept swift and efficient. The Full/Full is very important to me. The cars are good quality and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by COLM - 10 December 2024
" Thanks "
" The fact that you have to wait 25mins with around 30 other people in the sun for a bus to bring you around 3km from the airport to collect your car is not great. Once you remove your bags from the bus and you then spend at least another 40 mins in a queue (if you are lucky) with the other 30 people from the bus stop is infuriating and causes a lot of tension between customers and the rental company, I'd hate to see what its like when its the high season! They used to be just across the road from airport and worked a 100 times better. Very disappointing from a perceived premium brand "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERARD - 08 December 2024
" Consistently excellent quotes. "
" When waiting my turn to collect the car, I heard the counter staff all advising the clients that the insurance cover they had "doesn't cover the Firefly car in Spain", and urging them to purchase the additional cover. It was very hard sell, and clearly a policy as the lady I dealt with said the exact same thing to me. I hired a car again in Malaga this week, through Auto Europe, and noticed that hiring from Firefly wasn't one of the options. Good! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DERMOT - 04 December 2024
" Easy to use, excellent value and very happy with the experience "
" From my experience, I would highly recommend Wiber. Everything was so efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 20 November 2024
" I was charged twice for the car 1st by Auto Europe €82.47 and then by firefly €90.98 car was got full and left back full with a receipt from a garage 3km from the airport "
" I booked the car through auto Europe and paid €82.47 for the booking and today I noticed Firefly took €90.98 I got the car full and I left the car back full with a receipt from a garage 3km away from the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PATRICK - 12 November 2024
" Very happy with Auto Europe, use the service every time I travel. "
" Car was fine but not the VW as advertised (Seat Ateca instead). A fine car though and had Apple Car Play which is crucial for navigation. Had to queue for 1.5 hours to collect the car though. After 30 minutes waiting 2 of the staff stopped processing rentals which left a lot of us in the queue waiting even longer. There was longer queues at 2 other rental outlets which were cleared long before our queue was. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RADU - 08 November 2024
" The experience was pleasant, everything went smooth, thank you "
" Stuff was very helpful and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
REUS, ES - Reviewed by WILLIAM - 05 November 2024
" all went smoothly - however our flight was delayed and we were close to missing our rental as the office at reus airport was closing at 9PM "
" all went smoothly - however our flight was delayed and we were close to missing our rental as the office at reus airport was closing at 9PM "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANTHONY - 01 November 2024
" Excellent service, will definitely be using this company again. "
" Excellent service, and I got the car I wanted, not like other car hire providers " or something similar ". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PETER - 31 October 2024
" No issues "
" Very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GERARD - 29 October 2024
" No problems whatsoever "
" Swift and very courteous people to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 28 October 2024
" Great range of rental options. Easy to use and good value "
" Very efficient and fair. Some counter staff push the insurance a bit too much even though I have excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PAUL - 28 October 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REBECCA - 22 October 2024
" Apart from over priced the additional insurance and impatient counter staff, everything was fine. "
" Your insurance is a rip off, totally over priced "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GERONA, ES - Reviewed by JOSEPH - 16 October 2024
" Confused, wrong and contradictory information on a claimed requirement for an international driver's licence in Spain on your site!!! "
" Generally very good. Hard to locate due to lack of signage in Girona. Would have preferred a no-SUV car as selected originally. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERARDINE - 14 October 2024
" Will book again "
" Efficient. Car clean. Staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by BARRY - 13 October 2024
" You told us we had unlimited mileage and normal fuel conditions ie receiving full return full-. Not the case with Drivealia. Received half full had to return half full - very difficult! Contract limited to 2000 miles. Not what I bought or thought I bought. Been using Auto Europe for 20 years - felt let down! "
" Very good but my beef is with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARY - 13 October 2024
" Very friendly staff "
" No issues at all, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 09 October 2024
" AutoEurope always easy to use. They provide a good choice of suppliers vehicles with additional insurance/ excess cover options at reasonable prices "
" Friendly staff. Easy pick up and no hassle drop off on airport, Would use again and recommend "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PATRICK - 02 October 2024
" See above "
" Could not find a petrol station near Santander Airport so was charged 65€ for about 10 litres of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FIGUERES, ES - Reviewed by LIAM - 01 October 2024
" From above, the address for the collection point was incorrect, but everything worked out with little hassle for the collection. The car was as required, so all was good. "
" The pickup from Enterprise was hassle free, the vehicle was as required. The address provided by Auto Europe was incorrect, but the Enterprise office were very helpful. Conversely an email sent from Enterprise about the drop off provided an incorrect address, the original from Auto Europe was actually correct! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by THOMAS - 30 September 2024
" Na "
" Excellent both on pick up and drop off. No hard sell on extras which was a nice change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IAN - 29 September 2024
" Would hire with Hertz again. "
" Quick check in and return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JAMES - 28 September 2024
" All good "
" Pick up was a little slow with lots of upgrade options "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JERZY - 26 September 2024
" All good "
" The location of the shuttle minibus was not that clear. I took a while to collect the car. Friendly staff, quick drop-off - all worked well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOE - 23 September 2024
" Average "
" I was told on the phone by auto Europe I was fully covered but when I got to sixt desk they said I wasn't covered and had to pay more "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PETER - 22 September 2024
" Overall I'm pleased but things need to happen more quickly "
" Took far to long to collect the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PARAIC - 15 September 2024
" See above "
" Joined qué at airport at 10pm, did not reach top of qué to speak to an agent untill after 12 midnight and was charged e45 for late pickup up ( after 11) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARTIN - 13 September 2024
" While they were probably within their terms & Conditions, it seemed a bit harsh to give our car away within 4 hours of expectedf arrival time as we had paid in advance. We also had to pay an extra €100 for the second car. "
" Our flight in Palma at 7 but 3pm was noted on booking form. We waited for 45 minutes for pick up. i rangtheir office,. They then picked us up . I was advised were noted as a 'no show' and they rented our vehicle to someone else even though we had paid for it. They then advised no other 7 seater in stock. We have to rent a second car for 3 days, then bring them back to swap for a 7 seater. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by MIHAELA - 11 September 2024
" Excellent overall. "
" The young lady at the Europcar desk in Santander Airport was friendly and helpful. She even gave us a choice of cars when we were somewhat negatively surprised with the first offer (Mitsubishi Colt). However, the Mercedes that she suggested was automatic, so we accepted the (manual) Mitsubishi. It turned out to be a very nice car, totally redesigned, completely different from the any old versions of the Colt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRENDAN - 09 September 2024
" See above - very dissapointed and out of pocket. "
" When booking with Auto Europe I paid €50 approx for insurance however after leaving Malaga Airport I realised from an email from Goldcar that I had been charged €153.75 +VAT for "Cobertura Super Relax". I signed a document which I thought was a refundable deposit but I never asked for or agreed to this exorbitant additional insurance. I had been waiting 30 minutes for service and was in a hirry however Goldcar's sales assistant barely communicated and had little english. I have requested a refund and ask that AuroEurope support this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KENNETH - 09 September 2024
" Not a good experience at all "
" When i took out extra insurance to fully i did not expect to spend another 200 euro when i collected the car as we were told we did not book directly but with a third party very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ALEXANDRU - 08 September 2024
" Good "
" The car was dirty and old. It had 75.000 km on board. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by MICHAEL - 02 September 2024
" Simply "
" Simply. No hidden charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by DAMIEN - 31 August 2024
" A "
" A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DIANA - 26 August 2024
" I didn't realise that the pick up was with shuttle. It's a little inconvenient. "
" Fine, just the car wasn't cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by GEMMA - 25 August 2024
" As above "
" When will my eur300 deposit be refunded please? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ADRIAN - 22 August 2024
" Very good - no major issues arising "
" Pick up was a little slow and it seemed there was a shortage of vehicles "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by JOHN PAUL - 21 August 2024
" No additional comments. "
" All positive, good experience overall. Only slight surprise was the insurance arrangements and the fact that the insurance was not included with the rental company and only with Auto Europe so in the even it would have been required we would have to claim from you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHANE - 12 August 2024
" After our terrible experience with Clickrent I'm afraid I can't recommend Auto Europe. "
" Please do NOT rent with CLICKRENT. Complete setup when checking returned vehicle. They tried to blame and charge us for a tiny mark on the bonnet. The lady (Emma) checked out the car when we returned and pointed to marks on the tyre, we wiped the marks off with water which really pissed her off. I have never heard of a rental company checking scuffs on tyres. Then she went straight to a small mark on the bonnet, this was a part of the car she hadn't inspected so it was obviously marked on their system. Luckily we took detailed videos of the car when he hired so were able to show that the tiny mark was already there when we enlarged the video still. We had to fight hard not to be charged for damage but we stood our ground. They do not check the car with you when you hire initially so it is up to the customer to check and alert Clickrent of any damage before you drive the car. They do not tell you this when you hire the car. We have been hiring cars for 30+ years and this was the worst drop-off experience we have had. Please do not rent with these scam artists. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 10 August 2024
" The 100 euro hold on card was increased to 200 at the counter. This should be rectified between auto Europe and dollar "
" The 100 euro hold on card was increased to 200 at the counter. This should be rectified between auto Europe and dollar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN SEBASTIAN, ES - Reviewed by SHANE - 04 August 2024
" Site worked well for me "
" Nice car - no issues on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORENSE, ES - Reviewed by JONATHAN - 01 August 2024
" Very easy to deal with and I particularly liked the clear guidance and offerings around insurance. "
" Very pleasant experience. Helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SALAH - 29 July 2024
" Badly "
" My flight is late And they didn't have a car for me I want my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MURCIA, ES - Reviewed by MICHAEL - 28 July 2024
" I was not impressed with the counter staff member attempting to persuade me to pay an extra €200+ for full insurance protection, when I had already contacted for same at time of booking. "
" The counter staff member tried to persuade me to pay an additional €200+ for full insurance cover, stating that the full cover I paid Auto Europe was a separate transaction. She said that any damages would be changed to me by Goldstar, and that I would have to sort out any claim directly with Auto Europe. Furthermore, the car I was given had a fault with one of the tyres, I had to return to Murcia Airport the next morning. They gave me a replacement car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by CONOR - 25 July 2024
" Good from start to finish "
" Quick, friendly & not pushy on upselling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREA - 25 July 2024
" Always the best prices! "
" No issues with picking up and returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SARAH - 24 July 2024
" Staff was so lovely to deal with, the wait time to get car was crazy! "
" Everything was great apart from waiting 1.5hours in the queue to get the car! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHN - 23 July 2024
" Overall very good "
" Collecting the car was a bit chaotic. Big queue outside the building in the scorching summer sun. Separating returns and collections would have made it more efficient I think. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by JOSEPH - 19 July 2024
" Counter staff was greart - very efficient and fast. But the car itself was a piece of junk. "
" I booked a SUV for a 10-day trip from Granada, Spain to France, and I wanted an SUV. My reservation (Nr, 1177298289 / Contract Nr. 6039958530) called for a VW T-ROC or similar. Usually, I have no problem with a "similar" option, but in this case the Europcar office at Granada Airport gave me an old, beat-up Ford Kuga with 50,000 km and a long, long list of existing damages, dents, scratches and dings. The left rear tire had a slow leak, so I had to pump air in the tire every few hundred Km. The Speed limiter malfunctioned, and switched to a max speed of only 50km, and engaged the brakes while I was cruising on a very crowded motorway at 130km!! The rapid deceleration was extremely dangerous, and I was lucky that the only result was a lot of horn-blowing angry motorists. Then, when we reached the hotel, I opened the hatchback and the whole plastic fascia on the inside of the rear window crashed down. This was comprised of plastic pieces that are supposed to be snapped into place, but frankly I could not be bothered to fix it, as I am not tall enough to reach the inside of the hatchback when it is raised. The "Lane-Keeping" system also did not work right, and the Cruise Control option was unusable because it required an automatic engagement of all the "safety" features like Lane-Keeping and crash proximity, etc.. Then, 5 days into our 10-day trip, Apple Car Play stopped working. All in all, this car should have been retired from the rental fleet long ago. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN THOMAS - 09 July 2024
" Everything about the booking was straightforward and it was extremely good value especially as the car was nee "
" Everything about the booking was straightforward and it was extremely good value especially as the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 05 July 2024
" We booked a medium sized car but got a car that wouldn't hold all luggage The staff changed the car for us - no problem. Have used this company for years and never have a problem - would recommend "
" We booked a medium sized car but got a car that wouldn't hold all luggage The staff changed the car for us - no problem. Have used this company for years and never have a problem - would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 03 July 2024
" Always good "
" THis time was good - but i was very nervous return the car - and I wanted full check out receipt. It took a long time to get somebody to do this.. But it was very good value - so i guess i can't really complain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 30 June 2024
" Great experience. Will definitely use Auto Europe again "
" The only complaint I have is that we requested an automatic but got a manual gearbox. Enterprise did give us a free upgrade as compensation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
IBIZA, ES - Reviewed by PETER - 28 June 2024
" Efficient and helpful not things I generally associate with car hire including Hertz in other locations "
" Ffficient and helpful not things I generally associate with car hire including Hertz in other locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by AUDREY - 27 June 2024
" Easy booking experi "
" Friendly staff, with good local knowledge "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BILBAO, ES - Reviewed by RICHARD - 26 June 2024
" Happy "
" Generally very good. Slight delay at initial hiring counter. Car was in good condition and went very well. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 26 June 2024
" website and Auto Europe very good "
" Car was scratched and dented all over the body in approx 10 places. However car was well maintained otherwise. Efficient but overly zealous check out - not informative enough about the car model on check in. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JOE - 20 June 2024
" I'm very unhappy and have been the victim of theft by Centauro. Scummy organisation. "
" Centauro tricked me into believing I would receive a full refund of the payment made when picking up the car. They are crooks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by JAMES - 19 June 2024
" AutoEurope has always been a positive experience until this time - this particualr bad experience relates to GoldCar and why autoEur. let us book a car that they did not have. "
" Hi Auto Europe, I have used your website several times when booking car hire and i have always had a positive experience. Unfortunately on this occassion, I had a very disappointing experience with Goldcar, despite always having positive experiences previously with other AutoEurope rental agents. This time was our first using Gold Car and we faced several issues: Misleading Booking: We had specifically booked and paid extra for a convertible Fiat 500 but were given a Mitsubishi SUV, which we did not want. The staff claimed it was an upgrade and were unhelpful and rude when we expressed dissatisfaction. When I pressed about the alternative options available to find a solution that we were happy with: such as other convertible models or any Fiat 500 models/smaller cars, we were informed by the employee that Goldcar Palma does not even own a convertible Fiat 500 or any other convertible models - this comment raised a lot of questions and frustrations on my behalf as to why I was given option to book, it suggested it was a scam. Rude and Unhelpful Staff: The initial staff member and the manager were dismissive and offered no alternatives, insisting I accept the Mitsubishi or they would cancel the booking. E.g. I asked for alternative smaller cars, automatics or any other available compromises, I was dismissed and threatened that if i didn't take what I was given they could cancel my booking. Eventually I gave up in dispair and accepted what we had been given. Car Issues: The Mitsubishi's battery died on the third day, despite no apparent cause. The assistance process was poorly handled by Gold Car with the staff member struggling to understand and competently record details such as our address etc. We provided a contact number for him to share with the mechanic but I was informed by the mechanic that he unable to contact us due to incorrect information provided by Goldcar. They had given the mechanic a goldcar number that was closed for the evening/unreachable. So we were just lucky that we had been vigilant and had spotted his truck or he may have returned home unable to find us. Additional Hassle: As we had driven the car for over an hour earlier that day and no lights or things had been left on which might drain a battery, the mechanic suggested the car might have been idle for a long time or had underlying issues. He recommended we request a replacement from Gold Car. However, we chose not to deal with Goldcar again due to their previous negative interactions knowing full well we would probably not get anywhere. *It is worth noting the mechanic was a pleasure to deal with, he was patient, helpful and courtous. Overall, it was a very bad experience. We feel we got scammed, paying a premium for a convertible and given something completely different. The staff made you feel at fault and were rude and unhelpful and finally we had the inconvenience of the car's breakdown, which ruined our dinner plans for that evening. I hope this experience can be addressed by Autoeurope. Kind Regards, Jane "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by YOUSIF - 19 June 2024
" Was a good and easy "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 16 June 2024
" booking though Auto Europe was easy and very clear "
" Very quick and efficient on both arrival and departure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETER - 16 June 2024
" Ok. I've had better. "
" Only issue was that collect & drop off was not Airport. I did not see that when selecting agency. Return was fine. Locating shuttle bus was not easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TIERNAN - 14 June 2024
" Very good overall "
" Very good overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by PATRICK - 13 June 2024
" Marvellous, great staff "
" Fabulous staff, very speedy collection and drop off. Remnants of paper stuck on windscreen was very annoying. All in all great experience, we'll be back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by IAN - 09 June 2024
" N/A "
" We received the car with less than a half tank of petrol- and was not cleaned from the previous customer. I was a assured by the guy on the desk that he would mark it as empty on the contract on 2 separate occasions- however when I got the confirmation email, it was marked full but not only that they had put in a much lower mileage entry on the contract too so by the time we reached our destination in cambrils it looked like we had already completed 900+ km instead of around 100. I presume a tactic to show that the tank was full ..I emailed the office and head office and heard nothing. The 2 guys working there seemed to be arguing or "up selling" to everyone both on pick up and return. I mean every single person renting was arguing with them. Because of this I filled the car back up to full as I knew an argument would ensue otherwise. The whole rental experience with Alamo felt scammy and uncomfortable.. However thankfully I was greeted by an employee from enterprise ( who had a uniform on) who was very understanding and was sympathetic to what had happened us- I told him the whole story and he gave me a voucher for petrol on my next rental with them.. but I would be very reluctant use them again based on the experience with the Alamo staff. So essentially I paid 60€ for to fill a car that was given to me almost empty "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PJ - 08 June 2024
" Excellent experience and I will definitely use them again next year. "
" It was my first time using Winer and I have to say it was an excellent experience. Their staff are excellent and our car was lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EAMONN - 03 June 2024
" See above. We worried that we missed the interior condition in the dark and would be penalised. But the agent we returned the car to was great. "
" Generally happy... we wanted a car that had some scratches... however the interior was much more stained than we expected. We did some cleaning of a sticky mess on the handbrake etc, so wonder if the car had been cleaned. Despite this we were happy with centauro and particularly the young lady at return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by MICHAEL - 30 May 2024
" Awesome experience except for Goldcar pushing insurance even though reservation had it "
" Only issue was they ignored the auto Europe insurance and tried to push their own insurance onto my bill "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIERAN - 27 May 2024
" No problems at all. "
" Car was great and service excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CADIZ, ES - Reviewed by HUGH - 25 May 2024
" Very friendly and professional staff. Very happy with the car hire. Thanks. "
" Very friendly and professional staff at both pick up and drop off. Excellent experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by OISIN - 23 May 2024
" The experience with Dollar was good but the brokerage through AutoEurope was terrible in that the small print noted we had to pay at the counter for our 2 child seats which essentially doubled the cost of our car "
" Dollar /Hertz seem to be all the one and they did a good job "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MAURICE - 22 May 2024
" Website easy to navigate. Excellent offering and good value "
" Overall very enjoyable experience, staff very professional, transfer was efficient and prompt. Was vary of hidden charges which did not occur "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JAMES - 19 May 2024
" Generally happy except time wasted trying to find pick up point "
" One complaint I have regarding EEcars is that I had great difficulty finding the pick up point for EEcars shuttle bus in Palma AIrport as they have no signage in airport or other directions where actual pick up point is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN - 19 May 2024
" Simple "
" Rental process was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by GENE - 18 May 2024
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 16 May 2024
" I have had good experiences with Auto europe over a number of years in all aspects of car hire, but the question of insurance has caused me to consider going directly to providers where the price allows. "
" Very disappointing counter experience, where the assistant used a heavy sales pitch to add their insurance, despite my saying that I had purchased zero excess and breakdown assist insurance through Auto europe. In doing so, the assistant rubbished that insurance adding that I would have difficulties in claiming back on any claim. I felt that if Firefly are to use a third party agent, such as Auto europe, to bring them business they should embrace that custom and not insult it. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 16 May 2024
" All went well & as expected. Staff in Europcar were friendly and efficient. "
" All went well & as expected. Staff in Europcar were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PAT - 14 May 2024
" It took me an hour of walking around before I meet a police officer that told me to walk out of the airport and go to a roundabout where there were car hire companies and someone there might know where Keddy or Auto Europe are. There was only 1 car hire company open and when I went into Europcar they told me that they are Keddy and Auto Europe, they agreed the information given to me the customer was pathetic and not acceptable as there were no clear instructions as to where to go to collect the car at the airport and no mention of Europe car. "
" Nobody in the Airport could tell me where to find the Keddy or Auto Europe car collection point as nobody ever heard of both companies working out of Girona Airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MIHAILS - 09 May 2024
" Z "
" Z "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARY - 06 May 2024
" Simple process no issues pick up & drop off no issues "
" Fantastic customer care at the desk , lovely lady . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by FERGUS - 06 May 2024
" very helpful "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PHILIP - 02 May 2024
" Auto Europe experience was good. "
" Pick up was a little slow (queueing). Agent was pleasant. Drop off was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DOMINIC - 30 April 2024
" I am a regular user of Auto Europe and am usually very satisfied. "
" Our flight was about 30 minutes early. We were told we would have to wait 60 to 90 minutes for our car to be ready....unless we upgraded at an additional charge. Tired and weary, we upgraded. It felt like a scam. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by RICHARD - 16 April 2024
" The online booking experience was good and the long wait at the pick-up at the airport was not Auto Europe's fault. "
" When we were picking up the car on 6th April last at the airport, we had to queue for three hours after landing. That was because there was only one staff member in the office trying to service two queues. There was no sign of the manager to help manage the situation and get extra staff to help the staff member present. I have raised a case with Goldcar seeking compensation (Ref: #19518584) "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by PETER - 13 April 2024
" No issues. All went smoothly. "
" Good service. Car collection was delayed by an hour but there was a good will gesture provided on the car Fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by DANIEL - 10 April 2024
" Very happy "
" I often rent cars with Hertz group through Auto Europe and have been very satisfied with both service and the vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TERESA - 08 April 2024
" Just great "
" Very quick & effecient. No delay. Car was almost new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALLAERT - 06 April 2024
" When picking the car and rental company in the website it would be useful to indicate how quickly this company typically handles the car rents, i.e. the waiting time to be expected at the desk. "
" Had to wait nearly 2 hours at pickup in a massive queue at the rental desk (this was the Hertz desk who also handle Thrifty). There were more rental companies in the area and they were all quiet. I've been renting cars now on a very regular basis (multiple times per year) for the past 30 years and have never experienced such a long wait before. In fairness the 1 person at the desk was doing all he could, but there were clearly not enough people to handle to customers. Initially there were 2 agents but one of them went home at some point, which was hard to stomach with a queue that went all the way to the end of the arrivals hall and around the corner. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by IVETA - 28 March 2024
" We definitely will recommend the niza cars to our friends, but with note that they need to be very patient (persistent) if they would like that their rented car would be checked in their presence - which we recommend. "
" We returned the car and invited the staff to do the check up for it. The office wasn`t busy and 3 staff members was in office and no customers. They asked us to sit outside of office. We waited 18 minutes. Then the staff changed (it was 3pm, probably shift finished). We was still waiting again 15 minutes. No customers at that time. When we tried to remaind about us we got an answer that they didn`t know that we are waiting (they could see us through window, we was only 2-3 meters away from them, near office glass wall). We felt neglected and unwelcome. In that time the shuttle bus came and went away without us. Thankfully we wasn`t in hurry. Finaly after 33min (in total) waiting time our returned car was inspected and we went to airport with the next shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by THOMAS P - 28 March 2024
" All good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by KRASIMIR - 24 March 2024
" Great service, good car. "
" Very friendly and efficient staff, great service. We had been attended by a very competent and friendly person - Felipe (Valencia train station) who did fantastic job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DAVID - 21 March 2024
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 16 March 2024
" As above "
" Good, but need to allow plenty of time for pick ups and drop offs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANTHONY - 15 March 2024
" As anove. "
" Collection was very slow. One member of staff at the arrivals hall side. We were 2nd in the queue yet it still took nearly 20 minutes to collect the key. Then we had to bring attention to an unrecorded scratch. In total the best part of 45 minites to collect the car. Cars in Lanzarotte are very basic models, a few years old and sometimes very badly marked. Water shortages means they are rarely washed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by GUSTAVO - 13 March 2024
" Staff at dropoff was super efficient, pity for the staff at the counter and the state of the vehicle. I will try to avoid Goldcar in the future. "
" Counter staff was unfriendly and unhelping: our flight landed earlier than expected and we were at the counter at 12:35 (rental was from 13:00): we were told there was no car ready for us (a blatant lie) and they tried to upsell us to a larger one. Got back to the counter at 13:00 and the car was magically available. State of the car was appalling: dirty outside and full of dings and dents all over the body and smelly inside, had very bad shock absorbers and could definitely feel the shimmy in the front wheels. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by JOHN - 11 March 2024
" Does a good check for value and an easy site to use. "
" Very efficient and friendly on check-out and check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 08 March 2024
" Overall, very good experience "
" Pretty good and efficient, only negative was the hard-sell on the extra insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by SIOBHAN - 01 March 2024
" Will use again "
" Very efficient and helpful assistant at reception desk, even when I had a problem with my card. Very patient. Good value car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MILDA - 26 February 2024
" I feel silly for researching and paying for the most expensive rental package when half of the things I looked for originally weren't involved. It felt stressful in case something happened to the car. Thanks god nothing did. "
" I specifically booked a car with 0 excess pay, but once I picked it up, I learned I would still have to pay 1000+ Eur in case something happened to it. Europcar staff informed me there was an issue on AutoEurope's end and they do not offer such package for such price. In order to get the packaged and insurance policy I originally booked via your website, I'd have to pay additional 8Eur/day. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by DAVID - 22 February 2024
" Concerned about the difficulty of making an insurance claim. Very laborious with a website that won't accept uploads of documents. Will have to print out and send to UK address. "
" Pleasant, efficient staff. Even made the experience of charging for damage to the car pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHN - 21 February 2024
" As above "
" Very good value and service, except for the hard sell to buy insurance, which I already had cover for, but the office representative ridiculed and attempted to infer it was useless. Car was clean and as expected, I would use the company again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by LEIGHTON - 15 February 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by RORY - 09 February 2024
" They charged me for fuel although I refilled to full directly before returning the vehicle "
" They charged me for fuel although I refilled to full directly before returning the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLM - 23 January 2024
" Autoeurope website very easy to use; got an economical rate; plenty of choice; and the hire went efficiently at pick up. "
" The hire was actually subed out to Hertz, who were quite good as per scores above. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANDREW - 23 January 2024
" Great website and prompt responses to queries "
" Rapid pick up but delays at drop due to staff shortages. The car was clean and very economical but had lots of external scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by TONY - 23 January 2024
" See above "
" Very smooth with gobycar. Poor directions iat Airport pick-up and was unable to locate shuttle bus, I had to return to terminal and get a taxi to gobycar offices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIALL - 22 January 2024
" very positive experience "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DAVE - 18 January 2024
" I was told by a representative over the phone that I could drop the car back free up to 11pm. I was then contacted close to the time of return and told this was not correct. I got the vehicle back as quickly as possible which was 7pm and I have been charged additional funds and did not receive my fuel deposit back. No allowance was made for the incorrect information given to me by your representative. This is very disappointing and unsatisfactory. "
" I was told by a representative over the phone that I could drop the car back free up to 11pm. I was then contacted close to the time of return and told this was not correct. I got the vehicle back as quickly as possible which was 7pm and I have been charged additional funds and did not receive my fuel deposit back. No allowance was made for the incorrect information given to me by your representative. This is very disappointing and unsatisfactory. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 16 January 2024
" Auto Europe is my preference always. I like the brands they represent and there is generally good value among the options available. "
" Good value and didn't overly press on the extra insurance option "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TINO - 10 January 2024
" Very kind and helpful staff. Explained us where to find the different parking areas and counters. And very glad having not to queue for exceeding time "
" Although the car was not the newest we enjoyed exploring the island with it. There was no key dropbox available at the counter in the terminal on the Northside, but fortunately we could skip the queue and return the key. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by DEIRDRE - 09 January 2024
" All good "
" No issues- collection & drop-off very efficient - car in good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTANDER, ES - Reviewed by JOHN - 06 January 2024
" Great "
" It was seamless & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IULIAN GABRIEL - 07 December 2023
" it was a good experience and good price "
" it was a good colaboration with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ALASTAIR - 03 December 2023
" Brilliant. "
" Good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by CATHAL - 28 November 2023
" I'd recommend purely on basis of price but be cautious to scrutinize the damage list against the car. "
" 1) the location is via mini bus and the stand in arrivals was missing. Took a while to find the driver and the location was a good few minutes drive away from the airport. 2) the car was not full of petrol and the staff member said it was but when I refilled the dial was significantly to the right and the gauge gave an additional 50km. 3) it was dark and hard to review the damage sheet - the car had a lot of scrapes and scratches. I'm glad I took time to scrutinize as some were missing from the sheet. I took photons next day and when it was bright to avoid a dispute "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by PAUL - 23 November 2023
" Very good "
" Very good and have used them before. Only little room for improvement is making it more clear where to take the shuttle bus from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 13 November 2023
" I'm a regular user of Auto Europe and heartily recommend them. I'm happy to be quoted on my commendation and consistent scores of 10 to all questions above. "
" As usual Auto Europe did a great job in checking the market. The filters were very helpful as I am aged 70 and needed to exclude any rental company which didn't rent to, or penalised this in pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUERTOLLANO, ES - Reviewed by TIM - 13 November 2023
" Disappointed car display showed car needed oil change and battery in fob needs replacing...whether or not they did need to be done its disconcerting to think that maybe car might be problematic "
" Positive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by GERARD - 09 November 2023
" Autoeurope is a great website. Wiber: Long wait to check in (just over 1 hour) Car was dirty and damaged beyond what had been noted. Could not upload pictures on the companies website of additional car damage. A person will not examine the car on collection, you must take photos and upload your photos to their website. This did not work for me, tried several times. Also you only have 2 hours to do this uploading pictures. Additionally, the two hours started for me, at the time I booked the car initially through Autoeurope. By the time I waited and got the car, i only had 20 minutes left to upload photos. Disaster. Hard sell with additional insurance, that I totally did not need. Some might need insurance of course. "
" Long wait to check in (just over 1 hour) Car was dirty and damaged beyond what had been noted. Could not upload pictures on the companies website of additional car damage. A person will not examine the car on collection, you must take photos and upload your photos. This did not work for me. Hard sell with additional insurance that I totally did not need. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by MANFRED - 02 November 2023
" we have many many years of car hire experience and no the pitfalls. we distinctly refused extra cover = we have our own cover. however, we were still charged. it was impossible to read the printing on the receipt we signed in the dimly lit arrivals hall on badly printed paper. this should not have happened that we were charged "
" we were charged super cover at airport despite clearly refusing it = very disappointing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by DAVID - 31 October 2023
" Effortless. "
" Efficient and friendly staff that explained all the details of the booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by THOMAS - 29 October 2023
" I always use Auto Europe when I can as long as they can remain competitive "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by TOMASZ - 22 October 2023
" Satisfied with the car and the service. "
" Another hassle-free car rental from Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORREVIEJA, ES - Reviewed by PATRICK - 20 October 2023
" It use ye again "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERRY - 19 October 2023
" A totally unsatisfactory experience "
" I had booked my car for a 12.00 pick up and basically when checking in circa 12.15 I was told there would be a short delay and the car would be available in 15 mins. On going to the pick up area I had to wait for another 60 mins for my car and I eventually left the car hire area at 13.30. A totally frustrating experience as altough the desk staff in the pick up area were courteous and polite there was very little feedback to me as to what had happened or was happening. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DERMOT - 19 October 2023
" Very convenient "
" Car had a lot of damage in advance - as i rented late at night, its never nice to have to drive away and then confirm the state in the morning when everything can be seen. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by DERMOT - 19 October 2023
" Very convenient "
" Car had a lot of damage in advance - as i rented late at night, its never nice to have to drive away and then confirm the state in the morning when everything can be seen. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by OLIVER - 17 October 2023
" V good overall. "
" V. Good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JOHN - 14 October 2023
" Great deals to be had. Using autoeurope for many years and would highly recommend them. "
" Good company, very professional. Good vehicles always in good condition. I have used them many times and would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 09 October 2023
" Very pleased "
" Overall very pleased with my experience of drivalia ,everything went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by JAMES - 02 October 2023
" ---- "
" --- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KEVIN - 30 September 2023
" As above, I booked an estate car due to having 4 sets of golf clubs, getting an suv instead wasn't suitable "
" I was informed that the type of car I booked was unavailable at pickup as they sold out, the replacement, while a nice car, didn't have enough boot space which meant passengers had to travel with luggage on their laps, not ideal "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAMIEN - 29 September 2023
" 0 "
" 0 "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by AIDEN - 27 September 2023
" Overall very good "
" The rental car appeared than expected. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SANTIAGO, ES - Reviewed by KEVIN - 26 September 2023
" As above "
" This car was FILTHY inside and outside Very unusual for Avis "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MIRIAM - 23 September 2023
" The online booking process was easy to use and there were a number of options for different hire companies. "
" Unfortunately my flight was delayed and I couldn't call to inform the GoByCar office. Despite having my flight details the office closed as normal at 9pm, so I could not collect the car. Therefore, I had no dealings with GoByCar. The out of hours service was very helpful and have, hopefully, arranged a partial refund to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by AIDAN - 23 September 2023
" The worst and most expensive car hire experience I have ever had. Never again. "
" They said that the full insurance policy I had taken out with Autoeurope was not sufficient and charged me €190 for full insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by STEPHEN - 21 September 2023
" Perfect. "
" Everything was perfect, from efficient friendly staff to clean new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PJ - 21 September 2023
" I will continue to use autoeurope. "
" Very efficient and helpful. The cars are always spotless and very new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PAUL - 20 September 2023
" AutoEurope efficient as always "
" Only problem was I received no rental documentation to check damage on car. Went back to staff oat counter who had been very nice and helpful and was told it was being sent to my email. Was in a rush so headed off but didn't receive. When I brought car back explained to staff member I had received nothing and didn't expect any damage to be noted on car as any scratches were there when I got car. Staff member insisted i had received documents but I showed her my mails and she agreed I hadn't. There was no problem with car check but it could have led to a difficult situation. Sixt staff overall very pleasant "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 17 September 2023
" The Auto Europe website is easy to use and clear about the options for filtering such as fuel policy, mileage restrictions etc. It presents good value across a range of hire companies "
" The checkout and return were efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 16 September 2023
" If Auto Europe choose to do business with Dollar/Hertz then I will choose to do business elsewhere "
" Staff member at drop off went straight to the rood of the car where he immediately found a small scratch he said I was responsible for. The roof was covered in dust so it was obvious he knew this small scratch was there already. He charged €25 to my card without my authorisation. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ANTHONY - 15 September 2023
" Ease of booking. No hassles at Bilbao airport. "
" All very easy. Car provided by Hertz was high spec Renault. Very comfortable and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 15 September 2023
" The rental with Firefly was fine but I did have an issue with the faulty gauge in the fuel tank ( which the guys on the desk admitted was a issue with french cars). In good faith I filled the car tank but now have been penalized for a defective petrol gauge. "
" I had no real issues with the car rental until I returned the car. On my way back to the airport I "filled" the tank but on arrival at the rental it was 7/8 full. I mentioned this at the desk and they all confirmed that this was an issue with french cars. When car was checked the lady told me all ok but today on my visa account I was charged.an extra 66.68. I have them the receipt for the full. What can I do now. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by RAY - 12 September 2023
" As above "
" The only issue was with the long waiting time to process the admin when picking up the car. There was a queue, just 2 staff available, and each customer's admin was extremely slow to process. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OVIEDO, ES - Reviewed by COLM - 08 September 2023
" A couple of gripes: Booked online :explicit directions quoted walking 300m to Hertz office...across a busy roundabout in pouring rain...no mention of shuttle bus from terminal although there is one. Second complaint: paid €90 +vat one-way fee to drop nearer to departure airport but was not offered a choice of two other much more convenient Hertz locations in same city. Third gripe: had to insist the Hertz staff issuing the car to me actually recorded and amended the damage report to include the rwo scratch marks not attributable to me.This took 20 mins plus. "
" A couple of gripes: Booked online :explicit directions quoted walking 300m to Hertz office...across a busy roundabout in pouring rain...no mention of shuttle bus from terminal although there is one. Second complaint: paid €90 +vat one-way fee to drop nearer to departure airport but was not offered a choice of two other much more convenient Hertz locations in same city. Third gripe: had to insist the Hertz staff issuing the car to me actually recorded and amended the damage report to include the rwo scratch marks not attributable to me.This took 20 mins plus. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GERONA, ES - Reviewed by DAVID - 28 August 2023
" Easy booking process. Car as described. Facility to return car to city centre location. "
" Easy booking , excellent car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DENIS - 25 August 2023
" Only suggestion I would make is there could be more signage around to help people find the car rental area coming from Girona Airport "
" Overall it was a smooth transaction, very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KARL - 15 August 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KEVIN - 11 August 2023
" Excellent Customer experience "
" Excellent Customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VIT - 08 August 2023
" Nice new car, very good experience, any problems, I can recommend.. "
" Nice new car, very good experience, any problems, I can recommend.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by NIALL - 06 August 2023
" Continues to deliver good service "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by KEVIN - 05 August 2023
" Great experience I will be back in the future "
" Speed at which I got the car from the moment I got to the counter was excellent . Cost of the hire was second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CASTELLON, ES - Reviewed by GEORGE ROBERTINO - 05 August 2023
" Perfect "
" Everything was ok. At drop-off, IVAN was nice and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MATTEO - 04 August 2023
" Only thing is the drop off had no personnel at the car park, despite being a normal working hour: daytime on Monday. "
" Car was good, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by VITOR - 31 July 2023
" I was charged after the rental without reason, why? "
" I was charged after the rental without reason, why? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JAMES JOSEPH - 28 July 2023
" Hi everyone at Auto Europe , are very good to deal with but we had to deal with Europcar , and we got overcharged for what I don't know , I would not recommend them until we get credited first "
" I was overcharged on my credit card for what I don't know , I am trying to get the money credited back to my account patiently . "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GERONA, ES - Reviewed by MICHAEL - 28 July 2023
" As outlined above. I have no issues with what so ever with Auto Europe. Their service was a 10 out of 10 experience. "
" After returning the car to Hertz my credit card was charged €2,600 for excess mileage of 15,941 kms. I received no email or communication from Hertz in this regard. I complained by email to Hertz Europe who acknowledged receipt of my email & failed to get back to me. I spoke to a Hertz staff member in Ireland with my complaint. Three weeks later my account was refunded. During this three week period I received no email or correspondence explanation. Totally unprofessional & obviously a dissatisfied customer is treated by Hertz as a nuisance. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by PADRAIC - 23 July 2023
" I have always found auto europe to be reliable and trustworthy so will continue to use. I also liked the advice provided on what to watch out for with rental company and offer of support tohelp "
" Pick up location unclear on arrival at airport. Location remote from airport. Limited drop off times whic didn't suit my departure time "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by PATRICK - 21 July 2023
" Too much confusion about what is included etc. "
" Paid Auto Europe €339.28 and Hertz seemed to allow €286.76 so I need this sorted out. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 20 July 2023
" As outlined above. I have no issues with what so ever with Auto Europe. Their service was a 10 out of 10 experience. "
" After returning the car to Hertz my credit card was charged €2,600 for excess mileage of 15,941 kms. I received no email or communication from Hertz in this regard. I complained by email to Hertz Europe who acknowledged receipt of my email & failed to get back to me. I spoke to a Hertz staff member in Ireland with my complaint. Three weeks later my account was refunded. During this three week period I received no email or correspondence explanation. Totally unprofessional & obviously a dissatisfied customer is treated by Hertz as a nuisance. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SANTANDER, ES - Reviewed by RONAN - 17 July 2023
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 16 July 2023
" As above "
" Generally very good. We had an early morning flight which meant we had to take the fully comprehensive insurance (early morning vehicle return) which we weren't pleased about. However, the desk attendant who looked after us managed it very well and left us feeling satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICOLAS - 13 July 2023
" Really good experience "
" I didn't have any problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 13 July 2023
" your vendors are the worst money gougers I have ever experienced.. they are rude, agresgressive, and very forceful in a negative way .. if auto Europe operative with this type of vendor it reflects very poorly on the parent provider... I request a refund in full for the rental cost and the additional insurance €248+€196 "
" Additional Excess insurance not valid with firefly Fire fly charged me additional 196€ for insurance Firefly would not accept garantee credit card .. I will never use Auto Europe again ... "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADRID, ES - Reviewed by MICHAEL - 11 July 2023
" The delays in the office at pick up time were to long. I was 3 hours waiting before I got my car. There appeared to be a shortage of staff and cars. "
" The delays in the office at pick up time were to long. I was 3 hours waiting before I got my car. There appeared to be a shortage of staff and cars. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GREG - 11 July 2023
" Everything went very well, staff were efficient and helpful. Had no problems at all. "
" Efficient and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
IBIZA, ES - Reviewed by KRYSTIAN - 09 July 2023
" Not satisfied with the price "
" Lots of hidden cost. The overall price was nearly twice more than the initial. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANDREW - 09 July 2023
" When I booked the car I choice the additional insurance which I expected was with Hertz. I was shocked when the Hertz representative asked me if I'd like to upgrade my insurance. I said no that I had already upgraded it. He then had to explain that the additional insurance was with Auto Europe and not Hertz. I feel completely cheated by this as it was not what I believed I had signed up to. Due to this experience I will never use Auto Europe again. "
" We experienced extreme delays in receiving our car and ended up being the last people in the airport. It was due to an issue with one of the customers before us and the length of time it took to process each customer. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DANIEL - 07 July 2023
" Very good "
" Guy at the counter was bang on. Change the faulty car in a heart beat.well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by DANIEL - 05 July 2023
" Another excellent experience with both Autoeurope and Hertz/Dollar - definitely my choice for car hire. "
" Another excellent experience with both Autoeurope and Hertz/Dollar - definitely my choice for car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NOEL - 05 July 2023
" The entire experience was excellent "
" It was very fast check in for the car Car was in perfect condition 2 minutes walk from the terminal to the car and staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JUSTIN - 26 June 2023
" See above. Will def use both firefly and autoeurope again. "
" Car had damage on collection which was significant but not reflected on booking sheet. Was told to just take photos but did manage to get a member of counter staff to amend the form before leaving which reduced the concern about return later. Otherwise car and staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by EDWARD - 17 June 2023
" I would would not be dealing with Hertz or Dollar again. "
" We thought we would be dealing with Dollar but we were dealing with Hertz. We returned the car only to get an email to say that there was new damage done which was caused by us, which there wasn't. There were a couple of scratches at the boot door obviously made by items being placed in and removed from the boot. These marks were there when we picked it up. We took a photo of it which we have sent on to you. I think it is wrong of your company to charge us for something we have not caused. We were not told when we picked up the car to report any damage that was not on the paperwork before we left that is why we took the photo. We are very disappointed we what has happened. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MADRID, ES - Reviewed by NIKOS - 11 June 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDRZEJ - 10 June 2023
" Very good service. No problem at all. "
" All was ok. Quick service at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RAQUEL - 06 June 2023
" it was only when getting the car. The drop off was very quick. Also to notice is that the phone number to contact FireFly (the one in the voucher), does not exist or is incorrect. "
" I had to wait around 40 min to get my car as the queue to rent the car was very long. In spite of having input my data before hand so that it would be quicker the experience, I was there for 40 minutes in the heat of Madrid. Not very nice. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by WILLIAM - 05 June 2023
" There must be a way to show that extra insurance has is in place! "
" Goldcar staff member insisted that I had no insurance and my arrangement with Autoeurope was not valid. He tried to sell me extra insurance which I declined and fortunately there were no issues with the car/damage etc. There was something wrong with the steering and occasionally the wheel would steer the car left or right and I had to adjust. This was on main roads with speeds of about 80 to 100. I reported this at drop off. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by MIHAIL - 05 June 2023
" N/a "
" Same counter as Hertz and you basically get the same car fleet. I got a car with 2k mileage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by AVRAHAM - 03 June 2023
" This time very bad! The respond I get from my complant are from deth pepole that dont' understend the harm thay are doing to the company. Will never take a car at Auto Europa again after working with it for meny years. "
" I paid 118 Euro moor then I should have on this rental. Up graded a car for that price and got the car I was upgraded from for a highter price. Shame on you!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BILBAO, ES - Reviewed by RUSSELL - 01 June 2023
" See 3. above "
" The car was clean and just what we needed. The staff at both pick up and drop off were polite and efficient. However, it wasn't obvious that we needed or where to take a shuttle to the rental depot, but once we found that out it was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SEAN - 31 May 2023
" Tried to explain to AutoEurope that I was a returning customer and that I was hoping for some assistance as I have had to rent two cars and I thought it was unfair to rent people a car for collection at 11pm when it closes at 11pm, particularly when people would not think the KeynGo machine gets turned off... Really disappointed. Wont use AutoEurope again. "
" We made a booking to collect a car at 11pm and Goldcar close at 11pm... They turn off the automated KeynGo machine at 11pm also. Had to rent a 2nd car and then drive back to the Airport again the next day to try rectify. Rang AutoEurope to try get assistance the next day but they said they couldnt do anything to help "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by NIALL - 30 May 2023
" Excellent "
" Excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DES - 26 May 2023
" Overall, quite happy. "
" GoldCar are usually very reliable, but this time the car had not been cleaned before we got it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by STEPHEN - 24 May 2023
" Very good value, but I would appreciate more orientation to the car controls. "
" Volvo was not available. Instead it was a Link car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DEREK - 23 May 2023
" Great car hire experience, many could learn from Malaga airport dollar/ hertz staff Thanks Derek "
" Fantastic girl at reception desk . So professional "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by VITALIJS - 23 May 2023
" With auto Europe about 15 years, no complaints at all. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK GERARD - 21 May 2023
" Efficient "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by AVRAHAM - 14 May 2023
" I did. "
" Hi, I would like to make a complaint. I orderd a Relult Espas and got Volxvagon Cady for 7. In the canaris thy DO NOT HAVE the tipe of car I orderd at all. The price I payd was 50% moor! I had 3 cars in Gran Cnaria, Lanzerote and Tenerif all of it with the same problem with prices. I expect a refund on all 3 contracs. Please contact me. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GERONA, ES - Reviewed by PAUL - 07 May 2023
" Pointless hiring from this company. Better to hire directly "
" Very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by NOEL - 04 May 2023
" The car that I got, was not the car that I ordered! I contacted Auto Europe at time of pickup but was told that there was nothing that could be done at that point. "
" Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by AIDEN - 03 May 2023
" Book car via AutoEurope and Goldcar at Alicants Airport. Great value and a simply process at pick-up. Car was high quality and fuel full/full is the best way to go. "
" car provided was high quality , staff were very helpful and pick-up was an easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 30 April 2023
" Great service "
" Easy to navigate and to include preferences (FtoF fuel etc). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by JAMES - 29 April 2023
" went well all round "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DONAL - 29 April 2023
" Always a great experience. "
" No issues. Smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JESS - 20 April 2023
" Satisfactory booking process and prices "
" Easy pick up and drop off except for the drop off rep not being aware we had paid for the facility to allow us drop the car back without a full fuel tank. Really the staff should know what cars are coming back and I shouldnt need to explain that I dont owe for fuel. The car was fine but was 1 year old and had 60000 KM and had some rattles. Not expected for a 1 year old car but otherwise it was fine and clean and tody. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by PETER - 17 April 2023
" Top Car were very efficient "
" No issues to comment on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by OWEN - 15 April 2023
" Very straight forward & efficient "
" Very straight forward & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CRONAGH - 13 April 2023
" We were very happy with the service from the minute we reached the desk to dropping back the car . Everything was very efficient for us. Thanks "
" Excellent help at the desk and great drop off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KENNETH - 13 April 2023
" Excellent service and experience. "
" Excellent service. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLM - 08 April 2023
" Wrong address on rental agreement so spent half hour looking for the budget of8 "
" We a half hour trying to find the office as our rental agreement had wrong address and the rental agreement had an excess of 1600 euro but at the desk they said 2500 and my excess cover wouldn't cover it . Won't use them again due to dishonesty. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PATRICK - 20 March 2023
" Very poor "
" Tried to charge me €167.00 for extra cover. On returning the car the employee inspected the car with almost a magnifying glass. Looking for scratches "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by FELIM - 18 March 2023
" I don't know why I had to pay more money I understand that you pay for the petrol and you get this money back but why I had to pay another 200 euro when I collected the car was crazy "
" I was really surprised that I had to pay more money I don't mind paying for the petrol as you get it back but why I had to pay more money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by JOHN - 09 March 2023
" Well researched options and good value "
" Well researched options and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 08 March 2023
" We always use auto europe & recommend the zero excess option for a trouble free car hire. Also when returning the car you can drop the key in the keybox for quicker return of the vehicle "
" We have used firefly direct before but were charged a lot more. At least with auto europe we choose the zero excess option for trouble free hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by SIOBHAN - 01 March 2023
" No queues. Free driver "
" Great service. Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by KEVIN - 24 February 2023
" Vg "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NIKOS - 19 February 2023
" All were OK "
" All were OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JASON - 18 February 2023
" I have always booked car hire with auto europe and very happy up to now. When booking this car hire which was for a family holiday, I booked two seats for my children and it said there would be an extra cost when getting the car. The extra cost was €138 which is a complete rip off. I could have bought two new seats for that money. Hertz said that it was auto europe rate and not there rate. I will be sending an email with a complaint about the price and will then cancel my account with auto europe if nothing is done about it. "
" Hertz are a good hire company and very proffessional "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MICHEAL P - 11 February 2023
" Last year I used a different company in Alicante ( cheaper), had to wait for a shuttle at the airport and was charged €150 for a 5mm mark on a door mirror, ripped off. A terrible experience. Better to rent with reliable companies. "
" This was my second time using Centauro in Alicante. Good value, courteous and efficient service, a clear vehicle damage policy and no overt pressure to take extras. Pickup and drop off at Airport was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 09 February 2023
" Faultless experience "
" Counter guy was v helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KEVIN - 08 February 2023
" Very happy with the service, just the the issue with the car gear change as mentioned above. There were a number of scratches on the car and I was impressed with the diagram provided by Gold Car at pick up which showed where all scratches were located on the vehicle. I had no problem with the scratches as a result of this being provided as it gave me confidence that I would not be wrongly blamed for them. "
" Car (VW Polo -Manual) was clean and in good condition. However I found the gear change in it quite difficult at times to the extent that occasionally the lower gears would not engage. I am not a mechanic but I suspect the clutch shoud be checked out. This was a petrol car I normally drive a diesel car so maybe the problem was with myself but I don't think so. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by NOEL - 27 January 2023
" Very satisfying "
" Great staff No hold up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 16 January 2023
" Good car "
" Languages was the problem Also no effort made to demonstrate main features of the car....given the key and nothing more "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 12 January 2023
" Perfect "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTOINE - 02 January 2023
" Easy process "
" Car was full of dents and scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by PAUL - 02 January 2023
" X "
" Rude girl at return desk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARTIN - 31 December 2022
" Friendly staff "
" Great car pleasure to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OSKAR - 29 December 2022
" Overall it was good, but those Euro 8.40 were not "fair", but I was tired to fight to get them removed. I think Interret takes advantage of clients being tired after travelling, so Interrent can charge these extra bits without a discussion "
" I am not giving it a 10 rating because they charged me extra 8.40 Euro for Office Tax (in Spanish "Cargo Oficina Premium (Tasa Obligatoria) = 0.74+VAT and also extra Diesel Vehicle extra charge = 6.20 + VAT We never asked for a Diesel Vehicle, they gave it to us Diesel, So I do not agree with this extra charge, even if it is only 8euro "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by NIKOLAOS - 24 December 2022
" All OK "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by NIGEL - 17 December 2022
" Perfect "
" The perfect experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by HELEN - 12 December 2022
" Very easy smooth car hire "
" All great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JOHN - 11 December 2022
" It made clear comparisons across a range of rental companies. There are a number included that I don't do business with but the comparisons among the remainder was clear. Full/Full is an important aspect for me as is avoiding the excess insurance which I insure annually "
" I gave top ratings for each aspect of the vehicle hire because that is what they deserve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by ALAN - 06 December 2022
" All very straightforward and no surprises. "
" Very pleasant staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 27 November 2022
" Very good. Good car. Was caught out by need for USB type C - C in car connection. Will bring this cable type with me next time "
" All good. Busy at time of arrival but quick and efficient set-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 25 November 2022
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by FLORIAN - 16 November 2022
" Everything has worked well "
" Sixt at Tenerife South airport has been very professional, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAT - 10 November 2022
" Great experience, no complaints "
" Great experience, no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 10 November 2022
" excellent and cant think of anything to improve it "
" Staff could not have been more obliging . Check in and return were efficient and pleasant experiences .Best car rental experience in over 40 years of renting a car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DECLAN - 09 November 2022
" Overall really good. "
" Overall great, efficient. Couple of small problems - on arrival in Seville Airport, locating Firefly office was problematic - more obvious directional signs would help immensely. Second and last small problem - couple of scratches on the car were not identified on paperwork when collecting the car, had to get staff member to come out and examine and record before departure. Again small but could be avoided easily. Rest was plain sailing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN SEBASTIAN, ES - Reviewed by ANTHONY - 08 November 2022
" Simple straightforward booking online "
" Very accomodating people at budget in San Sebastian. Spoke very good English and the location was easy with the Central Station and access to parking simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEORGE - 07 November 2022
" Knowing what issurance cover you are getting is a minefield. "
" Counter staff were delayed by customers who appeared to have booking issues and an additional member of staff should have stepped in to relieve the queue. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by WILLIAM - 03 November 2022
" . "
" I wish the return was explained a little better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by AARON - 01 November 2022
" Very good "
" The only bad experience was that the girl told me my excess money would be back in my account by now and it is not. The reviews seem to say it will be a long time so I am left in limbo for now "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 30 October 2022
" Smooth, no issues "
" Smooth, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TOMASZ - 28 October 2022
" Another good and hassle-free rental from Autoeurope. Happy withe car, service and overall experience. "
" All went smooth and quick both at the rental desk as well as drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PADRAIG'S - 27 October 2022
" It's was a good experience we were pleased with everything. "
" Overall a very pleasant experience easy to collect and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by TRACY - 25 October 2022
" Everything was great "
" It was an a is counter. Staff were brilliant. Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PETER - 24 October 2022
" Having used Centauro a number of times I find it's always a hit and miss experience "
" Acceptable "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RIMA - 18 October 2022
" The main issue was outlined above. "
" Had boked a Seat Leon or similar "compact" car. Gentleman at the Budget desk "Jose" tried to give us a large van instead as it was as he said "the end of the season and we have no cars left". I declined the van is this was clearly not "similar" to a seat Leon. He then tried to make me pay 20 extra a day for a T-cross as this was the only other vehicle he had left. I took the T-cross but declined to pay extra. The car was not clean and had some scratches: Jose advised: "what do you expect, it is the end of the season", he then told me to take photos of the car rather than taking an inventory of the issues himself. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GERONA, ES - Reviewed by ALLEN - 18 October 2022
" Only one issue and not dealt with!!! "
" Car was good location good etc. Fault with the fuel gauge so when returned full it did not register. Fuel receipts present and subsequently told my fuel deposit would be returned but only 40.00 approx returned. No answers subsequently from goldcar and NO response from inter rent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by JAMES - 16 October 2022
" Very expensive rate when compared to pre Covid rates. New car. Off airport renter poses difficulties getting to / from facility. "
" Lack of flexibility in car contract time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAMES - 11 October 2022
" -- "
" -- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PATRICK TIMOTHY - 10 October 2022
" Very happy with the experience "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 10 October 2022
" Auto Europe search good Car Rental companies and make clear their fuel policies and Mileage policies "
" I have always been pleased with Auto Europe. Centauro were my first choice renter for 20 years but this yar and last they were, generally, more expensive than the competition in Spain. Centauro fuel policy of FULL/FULL is fair and transparent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARGARET - 05 October 2022
" Very pleased "
" Looked after very well by Laura "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by PETER - 03 October 2022
" Apart from the dirt of the car all was good. "
" + Good check in experience , lady tried to up sell twice the second to a car she had to give me anyway as she had not what we booked ! Car collection was very poor car had many dents and scrapes some of which were not marked on rental sheet did not like amending when i insisted as check in lady was at pains telling us anything greater than 2 cm would be a problem/cost to us. Also car was not cleaned , much of cabin not hoovered and boot had something spilled in it which had not been even attempted to clean. I pointed it out and the senior lady just shrugged, pretended she could not speak English, though she was when we returned the car ! . i noted there was no warning triangle in its slot and was told it was in spare wheel sump , but as bags in could not check. when i reached my apartment i checked and it was not instead a lot of fluid from the aforementioned spill which I had to soak up as it it was smelling. NOT major but still not good enough. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by TIM - 03 October 2022
" Under powered car and dodgy handbrake "
" N/a "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MADRID, ES - Reviewed by NOEL - 02 October 2022
" This is my third time hiring a car thru Firefly Madrid airport. Each time I had no issues. Very friendly and efficient counter staff. Highly recommended. "
" This is my third time hiring a car thru Firefly Madrid airport. Each time I had no issues. Very friendly and efficient counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by HUGH - 02 October 2022
" Use AutoEurope on a regular basis & find them very efficient & good value "
" Very efficient process & very happy with the quality of the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDRE - 01 October 2022
" Great job. Needs to be clearly with rent information. "
" Car with bad smell and dirt baby seat. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by PAULINE - 27 September 2022
" Very satisfactory "
" I had a good experience with Top Car. Top notch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NIKOS - 26 September 2022
" All good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 21 September 2022
" Very poor experience but prob this is mainly the fault of the rental company but still wait a reply from auto Europe "
" There was no one when we got there to pint out the marks on the car upon pick up I took photos on my iPhone which are dated and timed When we dropped the car back we were charged for the existing marks on the car o have emailed auto Europe and they have not yet responded to my request to be refunded "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by JOHN - 20 September 2022
" good service "
" all very smooth - pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 19 September 2022
" Very satisfied "
" Very satisfied. Efficient friendly and clear communications "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 12 September 2022
" Every aspect of the hiring was excellent. "
" The staff professionalism on pickup and return was top class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by BRIAN - 11 September 2022
" It went all very well, and I am pleased to rent again both with Auto Europe and with Hertz. "
" Kind and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PJ - 09 September 2022
" I have used you guys for five years. The service you offer is first class. Thank you "
" They were great. Their staff at Alicante are friendly and super efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DANIEL FRANCIS - 07 September 2022
" Very good man working at airport desk. The car wasn't up to the expected standard. The drop-off team showed no interest whatsoever "
" We didn't get the car that we booked. The car we got had a lot of marks on it, high mileage (77,510 km), no water in the windscreen washer and the cat was warning that battery key was low. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MADRID, ES - Reviewed by JAMES - 26 August 2022
" --- "
" --- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARY - 25 August 2022
" Nothing to say "
" At Malaga airport I experienced an unacceptable delay due to the reluctance of staff to speak with me AFTER I received the vehicle. I noticed a scratch on the vehicle which wasn't recorded on the document shared with me. I was fobbed off from one staff member to another (including one very rude and unfriendly girl) but I refused to leave until the matter was sorted. Eventually, someone accompanied me to the vehicle and agreed that the extra scratch needed to be recorded. Overall, this cost me nearly a half an hour of my time. I am also dissatisfied that there is still a block of 1400 euro on my credit card. This should be immediately lifted on satisfactory return of the vehicle. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SILE - 24 August 2022
" not happy at all "
" they charged me an additional €274 at desk and said i would be getting refund of €150 and i have yet to get this returned. and i cannot get them on the phone at all. nobody answering - very disappointed and it isnt the end of it yet. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by JAIME - 11 August 2022
" Very Good "
" Very Good, check in guy was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRENDAN - 08 August 2022
" I thought the website was easy to navigate and gave me all the options I needed "
" The queue at collection was alittle slow given with only one customers before me. But I found the staff very thorough and helpful and polite and provided me with great guidance . English perfect "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 26 July 2022
" Good Experience "
" very good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAULINE - 24 July 2022
" Staff very nice, no great pressure to take their insurance "
" Very nice staff, got free upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DEREK - 18 July 2022
" I was happy with the process but hope that car hire prices will come back down again in the future as paid almost double what I paid 3 years ago! "
" A very smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by HAARIS - 17 July 2022
" Top class service and excellent quality rental "
" Cris Martin was friendly and excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DAVID - 14 July 2022
" Autoeurope are very efficient to deal with and very helpful when I needed to change lead driver at short notice "
" Pick up and drop off went smoothly. I really dislike the hard sell to buy additional insurance to protect against the excess. The €1,400 deposit and €175 fuel deposit were refunded quickly "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DUNCAN - 11 July 2022
" Great hybrid Fiat 500 exactly what I requested exactly what I was looking for. Concern of the deposit request regarding fuel usage and extension of the insurance policy up front then returned No documentation states these facts and or guarantee of return, therefore doubt within the integrity of return. "
" Concern of the deposit request over fuel usage and insurance up front then returned. No documentation states these facts and or guarantee of return "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 27 June 2022
" Auto Europe cover a wide range of firms and the selection is quick and easy "
" Relative to other 2022 prices the cost was reasonable. The collection and return were very efficient and the staff were friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PATRICK - 18 June 2022
" When we finally reach a person in Autoeurope we were told our reservation is gone, full payment charged and no car as we were late. Reservation was for 5 days, we paid in full and could not get a car. Reason we were late was that plane got delayed. We sent an complaint email but we did not received the answer. "
" Very unhelpful. We never got the car. Our plane was late. When we arrived to Barcelona the office was closed. We stayed in the hotel and next day we went to get car but we were told they don't have reservation anymore and we need to contact Autoeurope. For 2 hours we couldn't reach anyone on the phone. Thrifty staff watched us trying to get someone and repeated that there is nothing they can do to help us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by EAMONN - 16 June 2022
" Hiring felt expensive but the experience of the car and the oh so easy drop off with Cynthia made it seem worthwhile "
" Car was great but it was the drop off that was the best. Cynthia was marvellous and calmed all our anxieties with her expertise and people skills. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARIE - 11 June 2022
" Need to answer the phone "
" I've been trying to make contact with the desk in Barcelona since I returned no one is answering phone or emails makes me think if I needed them in an emergency while in Barcelona I wouldn't get through to them "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OWEN - 08 June 2022
" Ridiculous the charges they try make ye pay "
" Ridiculous charges at car rental desk didn even take the car wanted a refund trying to contact use in order to get a refund has been ridiculous very unhelpful sent email about my experience and refund and was just blatantly ignored "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by PIOTR - 29 May 2022
" I got upgrade for free. I booked VV POLO or similar but I got C3 AIRCROSS and my friend VV T-Cross. I am very happy with experience with Interrent "
" I got upgrade for free. I booked VV POLO or similar but I got C3 AIRCROSS and my friend VV T-Cross. I am very happy with experience with Interrent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ENDA - 24 May 2022
" Great service and my go to for rentals. zero excess offering was great and worth the small extra payment for peace of mind. "
" Great experience with Europcar. Professional and helpful service. Rental car met all expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by BRIAN - 19 May 2022
" Other than additional insurance costs it was a very good rental experience "
" Additional full insurance costs very expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ANDREW - 19 May 2022
" I found the Auto Europe app to be very easy and simple to use as well as covering all the information I needed to know before making a booking. However, at the end of the day, if my experience with the car rental company (this time it was with Enterprise Rent a Car in Santiago de Compostela, Galicia, Spain) had not been good or un-satisfactory, my experience with Auto Europe would not have been good. My actual experience with Enterprise Rent a Car in Santiago de Compostela was excellent and could not have been better. Thank you Sonia at Enterprise Rent a Car in Santiago de Compostela. "
" I've rented cars all over Europe and America. My experience with Enterprise Rent a Car in Santiago de Compostela could not have been better. The location of their office was very convenient (near the Train Station). However, what impressed us most was the excellent level of customer service we received from Sonia at the counter when picking up our car and again after returning our rental car. Thank you Sonia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ROBERT - 12 May 2022
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DAVID - 07 May 2022
" Sensed that perhaps europacar had a second string of vehicles for autoeurope. "
" Disappointed to be given a Fiat 500 which was grossly underpower on the motorway and not the Peugeot 2008 as depicted. The Fiat was very well worn with scratchs on all corners and a smeared windscreen. I was offered alternatives at much higher prices. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by MICHAEL - 03 May 2022
" Very good value and excellent staff. Only issue was a 90 minute queue to pick up the car "
" Only issue was that we had to wait 90 minutes in a queue to collect the car. When we got to the checkin the woman was very polite efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PETER - 25 April 2022
" Always provide quality service "
" No issues with car hire firm "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAULINE - 21 April 2022
" No hassle "
" Quick and easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DANIEL - 22 March 2022
" I have always been happy with AutoEurope but had some misgivings about ZE Interrent due to the bad reviews. I needn't have worried, the experience was completely stress-free. Would definitely use again. "
" The experience could not have been better, despite other bad reviews you might have seen. The staff were extremely helpful for both collection and drop-off, the car was in excellent condition (I was given a choice of vehicles) and the whole experience was stress-free. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CONOR - 16 March 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by FERGUS - 07 March 2022
" Auto Europe is excellent Hertz in Barcelona airport very poor I've no way of finding out if they are charging me any extras after I handed back car. "
" No staff on duty at terminal 2 in BCN 1 hour wasted figuring out that I needed to collect car in terminal 1. No member of staff present to check car when handing back car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 04 March 2022
" Always the best price available, wouldnt use anyone else, thanks "
" We were delayed on flight arrival by 3 hrs, but that was no problem. Car was still available.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PANAGIOTIS - 26 February 2022
" I was waiting for a better car than a Fiat Tipo. "
" I was waiting for a better car than a Fiat Tipo. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by FERGAL - 22 February 2022
" Makes booking very simple while also giving a range of hire companies. "
" Friendly staff, efficient pick-up and drop-off, didn't feel pressurised to take additional cover. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by VITALIJS - 04 February 2022
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 24 January 2022
" Very good service and good prices "
" Very good service and good prices "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVE - 23 January 2022
" Will book again "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by COLM - 30 December 2021
" I have not had any explanation why CDR deposit has not been returned, i have just received my credit card bill and can see the charge, the car was returned in the same condition i received it. "
" The deposit for Collision Damage Waiver has not been returned despite returning the car in the same condition i received it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by FERDINAND - 16 December 2021
" HIGHLY RECOMMENDED CAR HIRE IN MALAGA AIRPORT, SPAIN. FAST SERVICE. NO FUSS. STRAIGHTFORWARD. HELPFUL DESK AGENT WHO ASISSTED ME WITH ALL QUESTIONS I ASKED. ALSO, GREAT STAFF WHEN I RETURNED THE CAR. TOOK ME LESS THAN 20MINS TO PICK UP THE CAR AND EVEN BETTER TOOK ME LESS THAN 5 MINUTES TO RETURN RHE CAR. OVER-ALL EXPERIENCE WITH GOLDCAR INTERENT CAR HIRE WAS A GREAT 1ST TIME EXPERIENCE. COMMENDATIONS TO ALL STAFF THERE. "
" HIGHLY RECOMMENDED CAR HIRE IN MALAGA AIRPORT, SPAIN. FAST SERVICE. NO FUSS. STRAIGHTFORWARD. HELPFUL DESK AGENT WHO ASISSTED ME WITH ALL QUESTIONS I ASKED. ALSO, GREAT STAFF WHEN I RETURNED THE CAR. TOOK ME LESS THAN 20MINS TO PICK UP THE CAR AND EVEN BETTER TOOK ME LESS THAN 5 MINUTES TO RETURN RHE CAR. OVER-ALL EXPERIENCE WITH GOLDCAR INTERENT CAR HIRE WAS A GREAT 1ST TIME EXPERIENCE. COMMENDATIONS TO ALL STAFF THERE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRENDAN - 09 December 2021
" Great car and service "
" Staff very friendly. The only small thing was the delay at pick up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EAMONN - 14 November 2021
" Re: Booking Voucher #18767823 Dear Sir or Madam, Despite what your booking website says, there is no rental desk for Enterprise car rentals at Alicante airport. Following making the booking, the voucher indicated a shuttle bus would be required to bring us to the car rental location. However, there was no shuttle bus and no attempt was made to contact me. Auto Europe and Enterprise car rentals were unreachable by telephone. My wife and I were left stranded at the airport more than one hour travel time from our accommodation. As no service was provided, please refund my payment in full. I have already provided evidence of my claim by email to you reservation support function. If I have not received confirmation within a week that I will be refunded, I will pursue a refund through my credit card company. Regards, Eamonn Rattigan. "
" Re: Booking Voucher #18767823 Dear Sir or Madam, Despite what your booking website says, there is no rental desk for Enterprise car rentals at Alicante airport. Following making the booking, the voucher indicated a shuttle bus would be required to bring us to the car rental location. However, there was no shuttle bus and no attempt was made to contact me. Auto Europe and Enterprise car rentals were unreachable by telephone. My wife and I were left stranded at the airport more than one hour travel time from our accommodation. As no service was provided, please refund my payment in full. I have already provided evidence of my claim by email to you reservation support function. If I have not received confirmation within a week that I will be refunded, I will pursue a refund through my credit card company. Regards, Eamonn Rattigan. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by RAQUEL - 11 November 2021
" you always respond. "
" 1.- The counter closed at 11. They knew my flight was delayed, and I arrived at the counter at 11:05 and they did not wait for me. As a consequence, I had to take a 25min shuttle bus to T1 to collect my car in that terminal, instead of in T4 where I had landed. 2.- They charged me for the Airport fee, even though I showed them in my booking that the Airport fee was included in my fee "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PATRICK TIMOTHY - 07 November 2021
" As above "
" Pick up of the car was difficult, we were told we would have to go to another terminal by taxi to pick up the car. We had to request the car be brought to where we were & had to wait 45 mins. The car had a lot of external damage "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MADRID, ES - Reviewed by PHILIP - 05 November 2021
" Done that "
" The cast was clean and mechanically perfect. Price was good, pickup was very slow, and with heavy outside to but unnecessary extra insurance. Online communication was good. Return was very slow, and vague. Now i know this, i would ide again, burr allow more time. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GERONA, ES - Reviewed by BARTOSZ - 02 November 2021
" No issues other than there is still a discrepancy of 275 eur on my credit card two weeks after end of rental. Could someone please follow up on this? Thank you "
" Good customer service at pick up office, some minor damages not marked/updated on file. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by LOWRY - 25 October 2021
" Just always take photos of the entire car upon collection. When returning the car the lady tried to tell us that there was a mark on back of car that wasn't there before. For luck my wife had taken really clear photos when we collected car and she pointed it out to the lady that indeed the mark was there when we collected it. "
" Collection and car great. Returning the car not so great. Lady was quiet smart and abrupt about a tiny mark on back of car that we didn't put there. We proved it with photos. Very smart "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NIKOS - 25 October 2021
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by BRITTNEY - 22 October 2021
" Easiest rental car experience I've had in a very long time. "
" The staff at the pickup and drop off locations were incredibly friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by ALBERTO - 19 October 2021
" All good, I will use autoeurope again for my next rental - it was my first time and I am totally satisfied "
" Everything went smoothly - the online booking, the pick up, the car was in great condition and was well equipped, and returning it was easy and fast - thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 08 October 2021
" Easy pickup and drop off "
" Fast and very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAMES - 06 October 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SUSANA - 05 October 2021
" Good value car hire and easy with Auto-europe "
" Everything went smoothly - first time renting an electic car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 22 September 2021
" Very good experience overall "
" Efficient and friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by HUGH - 19 September 2021
" Very happy with everything. Would love to see reduced car rental rates for people (like myself) who have used Auto Europe in the past "
" Very happy with the service from Avis. Signage when returning a rental car to Seville airport could be a lot better but this is obviously not the fault of Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PAUL - 19 September 2021
" No Issues at all "
" Easy to use, good car, no stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN P - 11 September 2021
" See three above "
" My initial booking and airport experience was excellent, and the man who served me was great. However, I phoned Inter Rent/ Goldcar to enquire about keeping my car or collecting another car, as I had to stay in Spain for an extra 6 days, due to a change in plans. The man on the phone assured me categorically, that I would get a comparable car at the same rate as applied to my initial contract, BUT that I would have to go to Alicante airport to 'sign a new contract'. A pack of blatant lies!!! The 'vultures' tried to extract €900 from me for a small manual car, at a rate which was about 3 times above what I paid initially. Disgusting!! They should be ashamed. But of course they're not. I got a taxi back to Villamartin. I would never deal with this company again, although I'm quite sure that the other rental companies would have treated me in exactly the same fashion "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALISTAIR - 06 September 2021
" The experience was poor. We are dissatisfied with the service, despite the car being adequate "
" The car was not at the airport which we had expected. My wife has had a knee operation for which we expected the car to be at the airport. This was not clear and only in the small print. Niza do not take debit cards which cost us an extra 28€ "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 02 September 2021
" All in all no issues . Always check car for Damage on collection "
" All good . Had to point out mark on car that wasn't on sheet and sure enough this mark was mentioned on drop off . Have to very careful when inspecting vehicle and it's hard when it's a night time pick up . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by FARZAD - 24 August 2021
" Easy and hassle free "
" No issues at all. Fast & reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD - 19 August 2021
" My experience was very unsatisfactory as my cars details was not in the car park system and I was unable to leave the car rental building for over 90 minutes until the issue was resolved "
" When I collected my keys and went to leave the terminal the barrier would not rise as my car had not been entered into the system. What was supposed to be a fast system turned out that I was over an hour before I left the airport "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MADRID, ES - Reviewed by FRANCIS - 25 June 2021
" As above "
" They were thorough and they didn't employ the "hard sell" intimidating tactics of their competitors especially in relation to excess cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHARLES - 19 April 2021
" Booking on auto Europe is a little misleading. I was led to believe that your supplier was Europcar not Nizacar and was only told it had been changed to Nizacar 2 days before the rental began "
" Great car. Great price. But the staff were very rude. Customer service at Niza is appalling. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JACEK - 23 January 2021
" Definitely. "
" I am delighted with the services provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DOUGLAS - 15 January 2021
" Se above "
" In response to your inquiry regarding my experience of hiring a car from u I can only say that I have been extremely disappointed with the treatment that I received I booked the car on the 26th of November to be collected from Fuerteventura Airport on the 2nd of January when I arrived I was informed that I could not take the car because I did not have a credit card only a debit card I had not been informed of this previously even though booked the car with a debit card and payment was taken out of my account As a result I had to take a taxi to my hotel costing 50 euro I then had to hire a car from the hotel the next day As I was travelling with a gentleman suffering from dementia this was all very stressful I did contact your firm while I was away but was told I should have read the small print As a result I shall not be using your company again nor recommending it to friends or business acquaintances a little more assistance and openness would have been a great help a response to this would be appreciated "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by PETER - 09 January 2021
" Overall, good! "
" Car return was a little on the slow side "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 21 November 2020
" On returning the vehicle the staff member checking the car tried to make out that there was additional damage, which there was not. It doesn't make for a pleasant experience. If Niza don't want business through Auto Europe why do they have a contract with you?? "
" Niza complain that the Booking was made through Auto Europe instead of directly with them. This has happened on several occasions. This begs the question, why do they advertise for business through Auto Europe or other third party sites? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMER - 13 November 2020
" Return of deposit "
" I have not received the €500 deposit left on my card back yet and that was 18 days ago 29/09/2020 POS26SEP FIREFLY CAR 500.00 "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by FRANK - 18 August 2020
" Great & Friendly team - no hassle pushing insurance. Very helpful & obliging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NIGEL MARY - 22 July 2020
" excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DARAGH - 07 July 2020
" Drop off was closed and it was 4 km Airport and I missed my flight home as a result I am very annoyed "
" Drop off was closed and it was 4 km Airport and I missed my flight home as a result I am very annoyed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by NIKOLAOS - 20 March 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 16 March 2020
" See number 3 "
" Professional and great value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by GERALD - 11 March 2020
" All went very well "
" I found the staff very helpful and the pickup and drop off went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ORLA - 05 March 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PATRICK - 04 March 2020
" Very happy "
" Absolutely happy the whole way. The only negative is, and it wasn't a surprise is that of course when your actually picking up the car, even after getting the top insurance package, the person at the desk is still trying to sew doubt and sell you additional insurance. Absolutely Disgraceful that you and all other car rental companies always put people on edge and give them additional stress when the client should be at his happiest moment. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GREG - 03 March 2020
" Very good, strongly recommend Dollar "
" Very good service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CELIA - 28 February 2020
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DIANA - 27 February 2020
" I will definitely rent again with interrent. And the car was perfect too. "
" The staff were really helpful and efficient. No waiting, pleasant, even brought the car over to me as I was by myself with 2 kids and luggage. Can't ask for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 27 February 2020
" Not the best A reply to these comments would oblige "
" Car very basic for price. Extra insurance very expensive. Passenger door and window only worked now and then "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SANTANDER, ES - Reviewed by PATRICK - 26 February 2020
" Overall happy and no problems "
" Staff were very helpful and friendly. Negative is their policy on scratches which they said started at a minimum e200 for a 1 cm scratch. Car did have some scratches, which I don't care about, but shows that they don't repair minor damage. So why change e200?? Would make me hesitate recommending them "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLIN - 22 February 2020
" Would use again "
" Seemed slow to get car. Wait at airport followed by wait at dollar. That said car was excellent, staff pleasant and great value for money - worth the wait !! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 21 February 2020
" as above "
" I wounder why we supply our address, phone number and email address at booking and have to again supply at collection. It makes collection inefficient and slower then it needs to be. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 21 February 2020
" Efficient, professional and good value "
" Only criticism, Washer fluid was empty, had to pull in to service station to fill in order to clean window "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ALAN - 20 February 2020
" Smooth! No delays or sales talk! "
" Excellent. Staff at the airport were very courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by SERGIY - 20 February 2020
" Little confused about insurance programs. Budget staff was trying to sell program that is 1,5 times more expensive than car rental itself. Insurance must be explained more clear "
" Little confused about insurance programs. Budget staff was trying to sell program that is 1,5 times more expensive than car rental itself "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CIAN - 19 February 2020
" ZE Interrent / Goldcar really need to improve their cistomer service department "
" This is my second time renting from ZE and while the pick up / drop off and fleet quality is very good, the aftercare service is truely awful. The first time I was charged abiove the agreed rates for extras I didnt request and the second time I left belongings in teh car and I am still waiting for an email back from the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIERAN - 17 February 2020
" Booking was easy and price was good - Very efficient service "
" Absolutely no problems whatsoever. Car was excellent and service top class. Very efficient check in and out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DENIS - 17 February 2020
" Clean and easy transaction "
" Smooth operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 12 February 2020
" Easy to use site "
" No problems no sales puch easy and relaxed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAEL - 11 February 2020
" Really very good "
" Excellent efficient collection and drop off. Very pleasant people to deal with. No scams or hard sell!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMES - 08 February 2020
" Very nice staff and i would use again. Dollar are not located ON airport but 10 mins away. However this is not a problem and the Goldcar desk had at least 10 people in the queue and I reckon i got away quicker. "
" I rent a lot and the check in and check out staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JONATHAN - 06 February 2020
" Easy and straightforward information and service "
" All fine except long line when collecting car but the staff did their best to move people along swiftly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DIDIER - 28 January 2020
" Collecting car was effortless and drop off the same "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SEAMUS - 28 January 2020
" Took too much time to get and return car "
" To far from airport, wanst aware it was so far away. Also long waiting time on return to turminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 26 January 2020
" Always happy with the service provided by agents and interaction with online facilities "
" Efficient staff - quick to point out the deficiencies in the "insurance" cover already purchased and the perils of not buying additional cover at the time of car hire. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by NIALL - 24 January 2020
" Very good "
" Very polite young man at the Herz desk. Not so polite man on drop off. Easy and efficient service for a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 23 January 2020
" All very expedient "
" Very friendly and efficient staff at Tenerife Sud airport. Especially the drop off guys "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RYAN - 15 January 2020
" Website excellent.great to see all offers on one page. "
" 1 hour waiting at counter to collect car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DECLAN - 14 January 2020
" Great "
" The office is very far from the airport. Aside from that everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 06 January 2020
" Top class "
" Very professional from start to finish "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by NOEL - 04 January 2020
" Will never use this company and will tell others never to use it also will give bad reviews when on.website "
" I was delayed a coupe.of hours only to.loose my rental and be charged full.amount. when I wanted to rent another car could not even get a discount. Shit service nobody explained late pickup conditions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by EWA - 31 December 2019
" It was Dollar carrental - excellent. "
" Car pick up, staff service was excellent! the car was brand new, no issues at all, all rental conditions clear and quick drop off.I have to say Dollar was the best rental company I have ever used, and I have used All brands. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CATHERINE - 27 December 2019
" Great value great price and I shopped around "
" No problem with the service only the conditions of the vehicle very scratched and when I asked for another one the only had a fiat 500 in automatic which was to small "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PETER T - 20 December 2019
" Auto Europe's presentation of vehicle choice is excellent. Follow-up emails are excellent. After rental support is good. "
" Interrent is inexpensive when booked through AutoEurope, but its agents at GoldCar in Malaga add unauthorised extra charges without informing clients, (Airport charges already prepaid, "smart return", unrequested diesel surcharges). Contract is not presented before signing on an electronic device. No mention that the contract is contained in the folder issued. Copy of client's signature is appended to such contracts from the above device. Car is not inspected with client present on return of car but details of subsequent inspection are emailed within a few hours. So far the information sent was accurate. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KIERAN - 19 December 2019
" Everything was perfect "
" No problems at all - Excellent car and service was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DERMOT - 12 December 2019
" A guy named Pinto on the phone to me from Portugal was very helpful "
" I had a desperate experience with the staff, wanted to charge me €27 extra for local tax even though my voucher stated this was already paid , worst staff member I've ever dealt with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by WILLIAM - 06 December 2019
" very efficient and satisfactory experience from booking though to pick up and drop off "
" Peasant and efficient service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by SIMON - 06 December 2019
" Auto Europe is good value and have recommended you before "
" Terrible Service, one hour to pick up the car. Disinterested staff. Horrible old car. Air conditioning didn't work. Quite possibly the worst experience I've ever had with a car hire company "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SANTANDER, ES - Reviewed by CIARÁN - 04 December 2019
" Quite good. Some confusion over what cover I had but was sorted in the end "
" Quite good. Some confusion over what cover I had but was sorted in the end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GIAN LUCA - 30 November 2019
" Very smooth and simple booking, high savings "
" very professional (it's the low-cost brand of Hertz, after all), highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by EIMEAR - 29 November 2019
" Overall a very positive experience. "
" Overall a very positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GARRETT - 26 November 2019
" See above "
" Overall very good. Only issue was poor signage in the Airport and dierections to find the "Dollar Bus" to bring us to the Dollar Office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHEAL P - 24 November 2019
" Satisfactory, as usual "
" good value, good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 23 November 2019
" Website is fine, customer service when contacted was very good indeed. "
" complaint already logged. By presenting an apparently poor quality car I was somewhat pressurised to "upgrade" on the basis that no other car of that category was available. ??????in November??????? Just dishonest. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAT - 22 November 2019
" Decent price but felt like if I didn't buy extra insurance I would be punished. They didn't inspire trust. "
" Aggressively hard sell to buy extra insurances. Almost intimidating. Then the car had many more bangs and scratches than disclosed. Then there was a reluctance to note these on the car condition report. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TONY - 21 November 2019
" I intend to take this overcharging issue up with the relevant authorities. I will report it to the EU group looking into the car hire business "
" I was ripped off. Charged unknow to me for an upgrade and for a diesel car. I ordered a compact car, got a compact car but was charged for an upgrade. Did not request a diesel car was given one and charged extra "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by DAVID - 20 November 2019
" Easy transparent website. "
" Very concerned that I haven't received a refund of my fuel deposit yet. The car was returned full. Instead I have been charged an additional €91 without explanation. Their customer service suggest it a fuel deposit which was already paid. This may need Auto Europe's help!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAMIAN - 18 November 2019
" i'd avoid in future. "
" it was not clear how to get the shuttle, poor instructions. the car had extra scratches and damage to what was on my contract. i had to draw the staffs attention to it. when i returned the car i was late for my flight due to delays on the auto piste, the person at the desk did not do anything to expedite the return. she accused me of the scratches on the car that were already there when i booked it. she tried to make it my responsibility to sort it out, threatened charging against the excess. really unhappy with the return in particular. this lady should not be in a customer facing role. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by BRIAN - 18 November 2019
" Evening was very good "
" Sixt were really excellent. Best car hire experience I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TROY - 17 November 2019
" Awful "
" Hertz demanded a second credit card under my name which I did not have. I had one debit card and one credit card. They forced me to pay an extra €75 PER DAY because of this. It was not stipulated in the voucher that I needed to bring a second credit card. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MONICA - 12 November 2019
" Overall good service "
" Good service, easy car collection and drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DANIEL - 11 November 2019
" Very easy and smooth. Provided car was very good as for picked segment. No issues whatsoever. "
" Whole procedure of hiring went very smooth and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HRVOJE - 08 November 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 08 November 2019
" All inclusive option is excellent "
" Collection could be quicker.. Drop off was extremely efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by PETER - 08 November 2019
" This experience was very satisfactory. "
" This rental was handled by Goldcar. Unlike myself previous business with this company, no unexpected charges were levied. The first car offered did not suit Me so they provided a good alternative. Representative was friendly and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 06 November 2019
" All good! "
" Great car great price great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARCIN - 05 November 2019
" Overall was ok. Slow pick up process, hard to update the system with vehicle defects, drop off simple and smooth. "
" I had to pay 15 Euro more for one way rental than the quote provided during reservation process ( 85, price given initially was 70). Also it was difficult to get a staff member to update vehicle defects on the system, had to walk to two different offices before this was done. Slow check in process. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MICHAEL - 05 November 2019
" Good experience "
" Excellent to work with thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by RICHARD - 04 November 2019
" Overall my experience with auto Europe was 5 star. "
" I was very pleased with the Services provided,the car was lovely. If you can just speed up the check in which can be quite slow, although I did use the automatic machine which did help. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PADRAIG - 04 November 2019
" Not Happy. "
" I have used your company before and I had no problems at all. This time I did not know that Dollar was located outside the Airport and we could not find the bus to bring us to the office. That was all ok in the end, I had the car for 7 day but only drove it to the hotel and back a total of €3.50 of petrol. When I brought it back the lady said there was a new mark on the car. She showed me a small white mark about 1.5 inches long under the door. I personally know I did not touch anything and the car was locked in the hotel car park for the week. So she charged me €145 for this. She showed me around 10 other marks on the car and there were photos of theses. So getting €145 for each mark and not repairing any of them I taught this was a way of getting more money from the rental. It all left a bad taste in my mouth. I will go back to Hertz. Sorry for the rant but I had just had a lovely week. Padraig "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
IBIZA, ES - Reviewed by MARK - 02 November 2019
" No excess selection on your website is very important for me when booking a car. Last minute fees and exaggeration fees would but me off renting a car normally. "
" Friendly staff. Everything when smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JOHN - 27 October 2019
" Auto Europe service was up to its usual high standard "
" The instructions on where and how to return the car could be made clearer. Otherwise I was very happy with the Avis service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BARTOSZ - 26 October 2019
" Definitely will rent again. "
" Great fully equipped new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOHN - 26 October 2019
" Excellent all round "
" Professional, Reliable & Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICK - 26 October 2019
" Niza cars very busy but no complaints "
" Very happy all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 25 October 2019
" Friendly counter staff and shuttle bus driver. Clean car and quick check in and return. "
" Friendly counter staff and shuttle bus driver. Clean car and quick check in and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by PAT - 25 October 2019
" Everything apart from unclear insurance was fine "
" All was fine, though in general I would like a clearer pricing policy around additional insurance. No matter what you prepay for, there always seems to be someone trying to sell you more at the counter. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOANNE - 24 October 2019
" Efficient website; good price - shame about my experience with the company you found but I guess you can't review all of them personally! "
" Collect was ok - car very scratched; never seen a hire car is such a bad condition and docket very hard to understand to see if all the scratches were noted by NIZA. Took numerous photos. Drop off - exceptionally rude staff member - aggressive - got the impression that he was trying to see if they could trick us into charging us for a scratch. Obviously his hand over docket hadn't noted a VERY large scratch down the entire side of the car. He asked for photos we'd taken. Luckily, considering the car was so scratched and we could have missed some of them, one of my picture did catch the beginning of the huge scratch so he just walked away. I asked for documentation to prove that he was satisfied we hadn't done any more damage to the car and he was adamant that simply telling me that the hire was 'closed' was enough; especially as he had been so ignorant already I wasn't satisfied and indicated that it was not normal to not receive a receipt - he argued that it was quite normal but signed his name on my original docket. Left he place really quite worried that I would be charged for something subsequently and have been monitoring my VISA account since! I am a very regular hirer of cars all over Europe and will never use them again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
IBIZA, ES - Reviewed by PETERT - 22 October 2019
" See Above "
" Rental in Ibiza went well. Only extra was local tax. Interrent in Malaga (Voucher EU17063191): Office was closed and a note referred us to Goldcar who demanded a payment of €169.15 for an extra driver and fuel.We were not told that this included other extras-diesel car which was not requested (€14.46),Office charge,(€5.82) and "smart return"(€12.36). Car had extensive damage so we demanded an inspection on returning the car and confirmation that we had not caused additional damage. THIS WAS REFUSED! 21% VAT was added to these charges. Total:€39.50. All of these unwarranted charges should be refunded. Interrent Ibiza levied none of these. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 21 October 2019
" Auto Europe are a very good company which I use often but their Spanish partners spend too much time trying to rip you off "
" Had to tell young girl I did not want any extra insurance,she then tried to sell me an upgrade and when I refused she tried to tell me I really needed itThis transaction took 40 minutes Too much hard sell "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NIALL - 21 October 2019
" See above!! "
" First off, there were 2 identical reservations made for me by Auto Europe which I only become aware of when I arrived at the Budget desk in Barcelona airport. I did not notice the 2 different voucher numbers on the emails which you sent me and only saw them different numbers when it was pointed out to me by the Budget rep. I told him I did not make 2 bookings but he said I would need to contact your company on this, he would not help me to cancel the 2nd booking. Then, the main issue arose when he asked me for my driving licence and passport. I had forgotten to bring my passport with me to the airport and he told me he would not be giving me the car without seeing my original passport. I explained to him that we had not actually arrived at the airport on a flight and that we had taken a train up from Cambrils, a trip which took 2 hours in total. This made no difference to him, he had to see my passport. I then showed him a page on the Budget website which said that they would accept either a passport, driving licence with photo, or national ID card. He ignored this very important point and said that because I had booked through Auto Europe, their email would have stated what I needed to bring with me when collecting the car. Obviously he was correct on this as your email did indeed say that i should bring my passport. However, he was not prepared to make any exception for me, even though I made reference to Budget's own website saying something different about proof of ID. I also gave the Budget rep my Public Services card, which is issued by the Irish Government and which has my photo on it - no joy with that as he said it is not a national ID card (this is correct). The bottom line was that even though I put him on the phone to 2 of your reps from your Lisbon call centre, they could not get him to change his mind - I would have to go back down to Cambrils, collect my passport, come back up to Barcelona, show him my passport, and then I could collect my rental car. I had been waiting in line for almost 45 mins before I first spoke to this rep and he told me that he could not help me any more and that he needed to deal with other clients waiting behind me. Bottom line was that I wasted almost 2 hours at the airport trying and failing to get him to change his mind. I did go back to Cambrils and collect my passport and get back to the airport at 1.00am in the morning. As the T2 Budget rental desk was closed since 12.00, I went to the T1 desk and was looked after by a lovely rep who was shocked when I told him what happened to me earlier in the day. He said that Budget are allowed to make exceptions, and he could have asked a manager to look at my situation and agree to accept the ID I showed the rep. This was never offered to me when I was at the desk. The nice Budget rep said he would give me an upgrade on the car I had booked and he was so nice to deal with, in total contrast to the earlier rep in T2. I was so annoyed with the first Budget rep that my wife had to calm me down by taking me outside the terminal building for some fresh air. We spotted a Ryanair cabin crew member who even got on the phone to your Lisbon call centre for me as she spoke good Spanish and she explained what had happened earlier at the rental desk. Even after speaking with 2 of your staff and getting one of them to speak to the Budget rep, I got no joy. Overall, I was so annoyed with the attitude of the Budget rep and I would like you to raise the following point with them - the fact that their own website says that they will accept a driving licence with photo, as proof of ID, yet their staff member ignored this fact and decided to disregard what is in their website under Terms and Conditions - ID requirements (just checked again now and it does still say this on their website for car rental in Barcelona airport). I had to spend almost another 6 hours travelling from Barcelona airport to Cambrils and back to the airport, because one awful rep would not accept what his own company's website says they will require as proof of ID - no mention at all about a passport being required, if you have a driving licence with photo on it! It cost me and my wife almost €50 in additional train and metro costs due to this stupid rep not doing his job properly and I would like to be compensated for this additional expense. I could have ended up having my car rental booking cancelled if I did not get back to the airport before 1.30am and I was just lucky enough to be back their at 1.00am. Please let me know what you can do for me about this experience - I will never be recommending Budget again to anyone who asks me for a good company to deal with when hiring a car. Thanks, Niall South "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARRY - 21 October 2019
" As per above. "
" All inclusive car hire was easy and practical. Much better for staff and customers. The old ways of $10 hire + Insurance for tyres +keys+glass. Fill fee + fuel @ 140% made your industry look like gangsters. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MARIO - 17 October 2019
" N/a "
" When I retuned the vehicule I was asked to provide a receipt of fuel refill within 10 Km of the airport, luckily I had it but other wise I would have to have paid a fee. But when I collected the car as I was leaving the airport I could see the fuel gauge was already down. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MAURICE - 13 October 2019
" They are upfront and honest. "
" Did not realise that were part of the rude and offensive company that is Goldcar. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
JEREZ, ES - Reviewed by FIONAN - 07 October 2019
" Seamless service during collection and drop off. Had absolute no problems whatsoever. Would certainly use this hire company again. "
" Seamless service during collection and drop off. Had absolute no problems whatsoever. Would certainly use this hire company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERARDUS - 03 October 2019
" Y "
" Y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by BRIAN - 03 October 2019
" All very good. However see comments regarding car. Another family member booked directly with Europcar on the same trip and received a much newer car. Is this the norm? "
" Check-in/check-out experience was very good. Condition of car was poor. Mileage was close to 70,000km which is highest I have experienced with a leading car hire. Internal upholstery was stained. However engine performance was okay although felt laboured at time on hills. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by AIDEN - 01 October 2019
" No problems at all, collect and drop off went smoothly. I will be back. Thank You "
" Perfect, great value and lovely car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by WILLIAM - 27 September 2019
" Recent quotes for one month in portugal Oct1 to oct31 not at all competitive Had to book elsewhere "
" All fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GERARDUS - 27 September 2019
" Car was 100% OK, you have to check the scratches and damages listed in the computerized paper you're signing off. I found two more small damages and those were added on a handwritten paper. Pick up of the car went very well, returning the car went very well and during my 14 day stay, no single problem occurred. I recommend not to drive on no-asphalt roads, I did not anyway ! "
" The pick up process was dreadful. The man behind the desk pushed aggressively to ''sell'' additional insurance for € 12 / day because if I would get mechanical problems, no-one would help me. This is purely done to help him to a big commission fee and I never experience such a nasty approach and behaviour from the car rental pick-up desk. I really DO NOT LIKE THOSE PRACTICES AT ALL !!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DARRAGH - 26 September 2019
" Very positive "
" Only issue was that dollar is located 10 mins from airport, this should be made known at time of booking. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by JAMES - 25 September 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PATRICK - 25 September 2019
" Overall very good "
" Very sales focused.....pushed hard to sell extras Hovever overall very satisfied with service and car "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOZSEF - 25 September 2019
" No warning about extra cost of child seats witch is costing more then the car rental. "
" charged €110 for 2 child booster. It was more expensive then the cost of rented car. Not fair. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIALL - 24 September 2019
" Pickup was awkward with very pushy sales person, drop off service was excellent. "
" Mixed experience. Pickup staff very pushy trying to sell upgrade product, I have to refuse on a number of occasions. Drop off staff member very helpful and professional. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by THOMAS - 20 September 2019
" If price is right i will always rent with Dollar "
" Excellent customer service.Very fast and professional..Car perfect and return went very quick and no drama. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PATRICK - 20 September 2019
" My initial experience was terrifying. Even though I had taken out full insurance the member of staff told me I was not fully covered. I received details and photos of damage to car and I was supposed to examine car and report any extra damage. At midnight and raining this was'nt possible. So I spent my holiday thinking I was surely going to get skinned here. "
" I collected car at night, raining. Inside of windscreen was dirty which made driving difficult. I had to pull over to clean it. Also offside headlight was misaligned badly. Main beam on ground three feet away. As I was not driving at night after this it was not a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ROBERT - 16 September 2019
" See above "
" I will never use auto Europe again. When I got to the counter I was told I either had to put a deposit of €1200 down or pay €200. I had already paid €80 to auto Europe and nowhere did it say I would have to put a €1200 deposit down. When I signed up, it said €300 which would have been fine. So I called auto Europe and they said that if I read the small print on a 5 page document I was sent after I made the purchase online I would see it said tbe deposit could be up to €1200. I will never use this service again. I was appalled by how bad the customer services attitude was. I didn't go ahead with the car, I used a bus instead. And auto Europe got paid. Shocking service! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by IAIN - 15 September 2019
" no other comments "
" good value and helpful counterstaff. The car was several years old and had over 90K km but that is standard for budget brands. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
IBIZA, ES - Reviewed by RICHARD - 14 September 2019
" Good car, but bad service overall "
" The pickup service was appalling. We queued at one counter and when we got to counter we were told to go to another counter. We had two queues to wait in. We were also told that if we had taken out auto Europe's extra insurance which we did, then it was not as good as theirs and we should take their insurance and cancel auto Europe's. We were also given a hard sell Re upgrade but refused and in the end gave us one for free which was good. Returning the car was also difficult as we could find no petrol stations at or near the airport and had to drive out of airport and into Ibiza town for fill up "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by COLM - 12 September 2019
" Emailed complaint to Auto Europe....still awaiting reply. "
" They made me pay for GPS when my contract stated that it was included. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by BRIAN - 12 September 2019
" Under Staffed in all departments "
" We had to wait for an hour to be served. while the staff were fine the offices are a sweatbox. not all our seatbelts worked on the mini bus. I was screwed with the insurance on the car but I just wanted to get out of there... "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WILLIAM - 11 September 2019
" Most disappointed to find out that Alamo were closed and believe that some of the responsibility rests with Auto Europe. All the other carhire companies seemed to be operating. "
" Flight delayed. Alamo seemed to be the only car hire company that closes at 12, midnight with a useless customer telephone messaging. Consequently I did not pick up the car as it was more economical to forsake the car hire than have to return to the airport when the office re-opened. I expected to have to pay an excess due to the late arrival but not for their offices to be closed. I don't think that Auto Europe should quote a company that might be closed within 2 hours of flight arrival because unfortunately delays are inevitable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by IAIAN - 09 September 2019
" N/A "
" not too bad.. didn't want to honor the additional driver for free.. slow service "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 08 September 2019
" I found the counter staff very efficient & friendly. also the car checking staff were friendly & efficient.The car was fairly new & I had no problems with it. "
" As 5 below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 06 September 2019
" Excellent value and customer friendly, easy to use website. "
" NIZA are very efficient and offer a wonderful service to their customers. There are no queue's and I was procvessed to get my car within a few minutes. The car was brand new, very clean and lovely to drive. The shuttle bus bring ing you to NIZA is promt and their driver is very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRY - 06 September 2019
" I was required to provide a pre authorization of €129 at the counter. When I queried this amount which was to cover full tank of fuel I was a advised that while fuel was c€60, there was a problem with prepayment voucher provided by Auto Europe which suggested I had only paid €178 for the car rather than the €248 actually paid. We resolved this subsequently but it delayed overall transaction. "
" While I am an Avis Preferred customer, given that I booked via Auto Europe I could not collect car at preferred counter. This caused some delay which on this occasion was only 15/20 minutes but was one hour in my previous visit in June. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by MARCIN - 06 September 2019
" I used to have very positive experiences with Auto Europe many times before, when renting in Europe and in the USA. After the recent rental I will wait for Auto Europe's reaction to my complaint before making the final judgment. "
" Interrent at Barcelona airport was terrible experience. They simply ignore the terms of contract and claim extra charges. They seem to ignore completely Auto Europe as an intermediary. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GERONA, ES - Reviewed by MICHAEL - 06 September 2019
" Great company , almost brand new car , will use again "
" Good customer service and no hard sell of extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 04 September 2019
" The details regarding car insurance were not clear at booking time. At the counter in the airport I had to make a decision that was hurried and unfair.I was told about two types and told that one covered everything from minor to major damage where as the second did not.The car had 5 damage points on it from previous use I did not damage so I paid a very expensive premium for 6 days use .The bill was the same as my yearly car insurance in Ireland "
" See no 5 below as I am not sure who I was dealing with.Are Centauro your admin section ? You or somebody needs to do something about the expensive car insurance that is being passed off as best option. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEN - 03 September 2019
" Great service Thank You "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by OLIVER - 29 August 2019
" Nice car , "
" Didn't know I was to be collected by a bus driver but was hassle free after that "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RACHEL - 28 August 2019
" Drop off very easy "
" The collection was slow "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 28 August 2019
" Would use autoeurope every time i travel and tell all my friends and family "
" Excellent. But wasnt the car i was shown on website "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PADRAIG - 26 August 2019
" Was informed on pick up I needed 2 credit cards . This was not at all clear from the booking. As a result I ended up altering the booking with Europcar and having to take additional insurance cover as I didn't have a second credit card. A poor experience overall. "
" Very helpful desk agent . Locating car for pick up could be more customer friendly "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ION - 25 August 2019
" I recommend it "
" The car was clean and fresh, very easy to get , and very easy to drop back, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAUL - 22 August 2019
" No issues with Auto Europe "
" I had to wait ~75 minutes to be served by the counter staff when I arrived. They had 5 desks, but only 3 were open, and often only 2 in use. It's not acceptable to have to waste so much time at the start of the holiday. They know how many people they have arriving, they have extra desks, they should have used they. If I had booked with any other company, I would have been out of the airport at least 30 minutes earlier. The car was a Skoda Fabia, and was very clunky and poor quality to drive. It was probably the poorest quality car I have ever received. Fine, the car met the minimal specs for the class I rented, but would not recommend in future. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by IVAN - 20 August 2019
" I have used Auto Europe many times before & found them to be a very good company, The only down side this time around was I could not contact them until after 9.00 GMT. iT took me one & half hours to collect my car which I had pre booked & paid for in full the day beforehand. "
" From the minute I arrived the sales man tried his best to upsell to me including telling me that my voucher from auto Europe was no good - it was not valid that I should cancel it & rebook through Hertz. I have never seen the likes of it in 25 years of hiring cars, He was rude, I will never use Hertz or Dollar again based on my treatment last saturday in Madrid "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MURCIA, ES - Reviewed by DEREK - 20 August 2019
" Would recommend firefly very highly for car hire in Murcia airport "
" Found the girls dealt with on the day absolutely excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DESMOND - 20 August 2019
" As for Hertz above "
" It was a trouble-free and very satisfactory experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 17 August 2019
" I use Auto Europe because it allows me to compare different rental companies directly. It also allows me to pick a package that suits me with confidence about what I have ordered. This was my third or fourth time using AE and I plan continuing to use them. "
" There was no delay waiting for the shuttle bus. There was only one person ahead of me at the desk when I arrived. I was dealt with very quickly, efficiently and pleasantly by the staff member. No attempt was made to sell me additional insurance, etc. I was sitting in my hired car within 15 minutes of arriving at the office. Drop off was equally efficient and pleasant. This was the third time I have used Centauro in Spain. Each time has been a pleasure., unlike the experiences I have had with some of the better known global rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by HUGH - 16 August 2019
" All very efficient "
" I found Sixt very efficient. One small point is that they could send the customer an email to confirm that the car was returned safely, with no problems and with a full tank of petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DENNIS - 11 August 2019
" Good experience, good value "
" The car pickup was a bit of an ordeal .. but that was to be expected I think I'm the high season "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 10 August 2019
" Nothing to fault with this rental "
" The lady at the Firefly desk was just superb. Very friendly and helpful. Nothing was too much trouble for her. I think her name was Gillian ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 10 August 2019
" usual good value from Auto Europe "
" Two matters of concern :- one is the usual gripe I have about Record Go removing the car radio aerial before renting the car , which results in poor or no radio transmissions in the car. The second is the 1 cm damage 'allowance' before the customer must pay for damage. This is 4 cms in Firefly for example. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by GERARD - 09 August 2019
" It was perfectly fine. "
" They provided a good service. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by PETER - 08 August 2019
" Centauro normally excellent. Scratched the car got fined but no correspondence. And agin today a month later "
" Had a scratch on car fair enough €800 from cc but no correspondence from them and another €40 today but no explanation what it is "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SEAMUS - 06 August 2019
" Overall very good... "
" Overall very good. However there was a considerable delay collecting car on arrival. Large Que's not enough staff.. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by GREGORY - 05 August 2019
" Very positive will use again. "
" Excellent. Efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by EOIN - 01 August 2019
" Overall the autoeurope booking part of the rental good but I'm disappointed that I didn't get the car I was promised (or at leas one that was similarly sized) "
" Overall experience was okay but the car had a really bad smell. Everyone in the family noticed and remarked on it. I wondered if it was a broken catalytic converter or something. I probably should have complained to Avis to see if we could switch the car but for a week long rental it didn't seem worth the bother. Also I was promised a Seat Ibiza or similar - I was given an Opel Corsa. When I pointed out to the counter staff member that I was disappointed as I didn't believe the Corsa was as big as the Ibiza. I was assured that the new model of Corsa was just as big. I've since checked and the boot of an Ibiza is 355 litres whereas the boot of a Corsa is 285 litres. That's a 20% difference which is very significant on a family holiday. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by NICOLA - 31 July 2019
" X "
" 1. 2 counter staff worked with one customer while we waited ti be attended for about 40 minutes at pick up. 2. The signage upon arrival at the airport to find the car rental pick up was inadequate. 3. We purchased full cover insurance when we booked the rental through AutoEurope, however when we arrived to pick up the car, we were told it would he an excess of €1500. 4. The service warning light came on while we were in the motorway, and we didn't know what the warning was for, and it was unnerving. Thankfully it was on our drop off journey. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ANTHONY - 30 July 2019
" I find Auto Europe to have competitive prices and they appear efficient more than I can say for some of the agents with Firefly "
" The staff member I dealt with was not helpful. There was a long delay in getting served. I was charged €140 for a tank of petrol and the agent said that it was because "the brokers rip you off... they don't tell you the truth". This was his explanation for charging me €140 for a tank of petrol. I was renting a Renault Megan not a Mini Bus! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ROD - 30 July 2019
" as per above "
" pick up at palma at 11pm was chaos, charged extra €40 for being late even though the flight did not land until 10.55pm! Also charged €67 for full tank and told this would be redunded when I left the car back FULL. Waiting to see the refund at this time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MAURICE - 26 July 2019
" Overall Record were very professional and helpful. "
" Can't really rate the drop-off as it was out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DONAGH - 25 July 2019
" Very positive - the refundable excess option was well worth the small additional premium and the responses received from the team in Auto Europe were prompt and helpful "
" Nothing further to add - it was all very positive and certainly was a far better experience than dealing with some of the car hire companies with cheaper headline figures "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 23 July 2019
" Auto Europe is a great facility to hire a car and great prices "
" Avis in Tenerife their location is not great having to get a bus both ways defeats the purpose of hiring a car to not get the bus, also I have been charged €70 extra I did not know about "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SARAH - 22 July 2019
" All good...apart from hidden extras "
" Don't like all the extra charges. 250 euros if car breaks down. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by JANET - 21 July 2019
" z "
" we got no instruction on how things worked when we picked car up. nothing on sat nav, lights , key etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FRANCIS - 21 July 2019
" Disappointing. There is nothing worse than being surprised with extra charges, with no option to avoid. "
" We were scalped for a late collection fee, even though the desk was fully open and staffed by 5-6 people. We also had to pay extra filling fee for petrol at the return, we had taken the prepay option on the fuel. We will never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 16 July 2019
" Hassle free rental "
" superb to deal with from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JJ - 16 July 2019
" It was only ok considering how busy they wet and we didn't get the vehicle we wanted and had to pay extra "
" Good staff very pushy about increasing insurance they didn't have the car we wanted. Which was a ford focus so we had to pay extra for Opel crooohatch 4×4 "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JANINE - 16 July 2019
" I have hired several cars from Interrent over the last couple of months and the experiences have been relatively good. The cars have been great and the convenience and value for money excellent. The staff in the Interrent office have tried to apply several unrequested charges to my product but I watch this carefully and it now works very smoothly. "
" Once you know what to look for when signing the documents and also to make sure that you are very familiar with the product you've purchased it all goes very well. There are hidden charges but if you know to look for them then you can avoid them. The staff in Malaga seem very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PAUL - 15 July 2019
" Very easy pick up and drop off procedure "
" Great staff and Cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by GERARD - 15 July 2019
" Simple and effective process - no drama and it seems to be good value. "
" They were great - a bit slow picking up the car, and you need to know where the pick-up place is. On the booking it said that the car would be in T4, location 451, but when we went to T4 and found the Firefly location they told us they'd been expecting us at T1. But it all worked out fine and we were happy with the service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by PAUL - 14 July 2019
" I was pleasantly surprised with the whole experience and will most definitely recommend them in the future "
" i was pleasantly surprised with the whole experience and will most definitely recommend them in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAREK - 13 July 2019
" Good "
" Very difficult to find return office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 11 July 2019
" Need more people at the desk. I had to queue for 1 hr when I arrived at Bareclona airport. "
" Good value with zero excess. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 10 July 2019
" Professional staff , excellent value and fantastic clean vehicle. "
" Fantastic service professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DAMIEN - 10 July 2019
" One issue, we drove around for ten days with terrible radio signal and then discovered the antenna was in the glove box....Otherwise, perfect. "
" The woman at collection and delivery desk, same woman, sorry can't remember her name, was fantastic. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 09 July 2019
" Solid customer experience. "
" New vehicle. Customer service staff were very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GRAINNE - 09 July 2019
" All pretty smooth "
" I usually have a very good experience with Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - 08 July 2019
" A brief explanation of my issue I hired a car from Europcar for 693e incl vat, I paid in full, Reservation number: 1050902955 I was then charged an additional 160.72e on my credit card when I returned home. I received an invoice detailing the charge as VAT and Ecological charge (both were included in original 693e) I tried and tried to get Europcar to investigate and issue a refund. Eventually I contacted my credit card provider who advised me to send them a letter and all correspondence between myself and europcar and they would investigate and refund my credit card if I was incorrectly charged. They did this and my credit card was refunded the 160.72e. I then got letters out of the blue from some french debt collection agency demanding payment. I advised Europcar that I was not wasting any more time on the matter, that If I had to I would engage legal representation and issue an invoice for the time I have spent dealing with Europcar. I heard no more about it until I was refused my reserved/confirmed car at the Europcar desk in Barcelona airport two weeks ago. Please bring this ridiculous saga to an end. "
" I arrived at the airport and sought to pick up my car, when at the europcar desk I was informed that they would not give me the car!!! I had previously rented with europcar through Auto europe (Reservation number: 1050902955) and been double charged by europcar (€160). After trying desperately to get Europcar or Autoeurope to sort it out, I eventually contacted my credit card company and they having investigated it refunded my credit card. Now I find that I am blacklisted by Europcar, none of this is my fault. Why have Auto Europe and Europcar not sorted this issue out between them? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAMES - 03 July 2019
" Very satistactory "
" Everything went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by COLM - 03 July 2019
" Too slow waiting for car "
" When i went to collect the key for my car i had to wait for 40 minutes for the car .I was told the car wasn't back. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by BREDA - 01 July 2019
" Excellent "
" Excellent service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 30 June 2019
" Great "
" Great service, can't complain "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CAROLINE - 27 June 2019
" Terrible "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 17 June 2019
" Easy to use website. Lots of rental options available from Named car hire companies "
" Underground car park at Malaga Airport makes it very difficult to see any damage on the vechile during pick-up. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by GUNARS - 16 June 2019
" Location is in Airport and you have nice cars "
" It was nice suprise that I got car later from Hertz :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PIOTR - 15 June 2019
" I was overcharged by Interrent 1. Recargo Auerpuer €7.96 2. Smart return €12.36 3.Mega Relax Cover €11.56 plus 21% VAT I didn't ask for anything like that. I paid 32% more for the car. Highly I do not recommend "
" I was overcharged 1. Recargo Auerpuer €7.96 2. Smart return €12.36 3.Mega Relax Cover €11.56 plus 21% VAT I didn't ask for anything like that. I paid 32% more for the car. Highly I do not recommend "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GERONA, ES - Reviewed by EDWARD - 14 June 2019
" Car is right beside office. It can be inspected quickly on pick up and drop off. No queue at desk. My number 1 carhire on my next trip. "
" Very nice staff. Hassle free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 14 June 2019
" See comments above "
" Picking up the car from the Hertz counter was very time-consuming and while we did appreciate being given the option for a better vehicle, the process was very slow. We required children's booster seats but again, this took some time to get sorted. Upon returning the vehicle we were faced with hidden charges that had not been previously explained to us so for that reason we were very dissapointed with the service. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by COLIN - 31 May 2019
" Should be clearer when rental companies you recommend are not close to arrivals "
" They are positioned well away from Barcelona airport and are difficult to find both when arriving and when returning the vehicle "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FERGUS - 30 May 2019
" Good "
" long time in queue at counter getting the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by DOMINIC - 29 May 2019
" I've booked with Auto Europe on many occasions, and have not been disappointed. However, I wish they did not list the Spanish companies that rent cars very cheaply, and then find a reason to charge enormous amounts for repair. The client is in a very weak position when returning a car between rushing to a plane, trucking lots of luggage etc etc. Read the reviews for some of these companies and you will see. I was caught out once. "
" Car was old, with 90,000 Km. Every panel was scratched or damaged, and it made me fear that I could be accused of causing some of them. Otherwise, the car was perfect and ran very well. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by NIKOLAY - 29 May 2019
" Great! Just to keep the website promises! "
" I booked a ''Pick up Full & Return Full'' ,but Records charge me 69:00 eu! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by THOMAS - 23 May 2019
" My experience with Auto Europe was OK "
" I was charged an extra 15-00 euro for something named Smart Return, what is this charge for? The desk clerk had poor english "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by CRISTIAN - 23 May 2019
" No comment "
" They are one if the companies doing "predatory" practices. I bought the insurance package from auto Europe that has 2500eur deductible An provided a card to firefly staff that had eur 7000 on it, to block the amount. Just like I do for 10+ years since I found autoeurope. They refused to block the amount because it was not a credit card (which I have ever possessed, since do not need one ) They did however block 150eur on a debit card for gas, so they can use debit cards, thusnproving it was just a invented problem to overcharge eur 118 for insurance "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 17 May 2019
" Akward "
" Arrived early to be told, come back in an hour, as rental was due to commence in an hour. Offered to return the car an hour early instead. No dice. Had to wait an hour in airport before picking up car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 14 May 2019
" Very happy "
" Very efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 14 May 2019
" Easy to book overall a good experience "
" Car provided not what I was looking for. Seemed much smaller than I had booked. But staff sorted very quickly to Provide a different vehicle "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VIGO, ES - Reviewed by KEVIN - 07 May 2019
" Good "
" I had to wait while they input my details twice They already had my details from 3 previous times "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by JAMES - 07 May 2019
" good this time "
" Very Good Experience not like some of my previous experiences with Auto Europe bookings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DIARMAID - 01 May 2019
" I was very happy with the service, what I asked for and cost was exactly as promised. The staff at Firefly were excellent to deal with and the car itself was an upgrade. "
" I was very happy with the service, what I asked for and cost was exactly as promised. The staff at Firefly were excellent to deal with and the car itself was an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WALTER - 29 April 2019
" ***** 5 Star "
" Very fast. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CETTINA - 28 April 2019
" Friendly staff, car in great conditions and convenient price "
" Friendly staff, car in great conditions and convenient price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 26 April 2019
" No issues. Everything went smooth and no issues to report. "
" No issue apart from the fact that INTERRENT is part of the Goldcar Group. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by FAUSTO - 25 April 2019
" . "
" The hidden costs are not clear upon the renewal - Extra driver - Full coverage - Fully covered insurrance "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TONY - 17 April 2019
" No Issues with Auto Europe but There are much better companies out there to deal with rather than Niza "
" Disappointing, the car was very dirty inside, A lot of damages , dents/ scrapes/ etc on the outside, not freshly washed. Staff didn't show any of the features, such as the convertible soft top use. Fuel full to full was actually 3/8th or some such. The red engine manage light was on continuously, the car needed to be serviced, this would suggest that it was costing us more to run than it possibly should have, not to mention the environment. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by STEPHEN - 15 April 2019
" See above comment s "
" The car was booked on my partners credit , as I did not have my with me at the time of booking . Same account just different cards . Because of this we were not allowed have the car we booked . Even though my partner had her driving licence and also her national identity card with her. They still refused to give us the hired car. And to top it all we were charged €30 cancellation fee , even though we did not cancel . So yes a very unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOSEPH - 07 April 2019
" As above "
" Supplied me with a car of a lower grouping "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DENIS - 06 April 2019
" Overall not too bad a clean car might have helped "
" Car was not washed and when I mentioned it to staff member he just shrugged his shoulders and walked away "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by ALEX - 01 April 2019
" Wasn't impressed, nice car but I'll stick to budget companies in future, at least they more upfront about being sneaky. "
" Just noticed they have taken €108 off credit card without explanation. So not massively happy rigjt now, maybe there is explanation but I'd like to hear it. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by BERNARD - 25 March 2019
" Very easy to book the car online and I got the exact car that I ordered. "
" Everything went very smoothly. Very happy with service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAL - 20 March 2019
" Over all good apart from small print charge at the collection point "
" Daniel from Avis couner(I think that was his name) was very helpful and really nice guy. It took him FOREVER to deal with clients. I rent cars a lot so I didn't require any detailed explaining but it still took him about 20 minutes for some reason. What I do not accept is any small print charges - got charged ,19 Euro for fuel charge. Nothing I could do. Even if I take it full and return full. That is a filthy thing to do. If you want to flat charge customer with additional fees put in in your base charge. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PATRICK QUEARNEY - 17 March 2019
" Great "
" Very good and easy to use staff were fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EAMONN - 05 March 2019
" It was grand "
" Second good experience with Firefly - after taking out zero excess policy! But they were helpful and transparent which is really all you can ask for. Not sure if there are any other charges following so we'll see. Gave a lower score for car return which wasn't really Firefly's fault as Malaga airport is a mess at the moment. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by TINO - 02 March 2019
" . "
" The service at the counter was very friendly as well promptly. What I did not understand this time was what the fee was for I had to pay in the amount of €16.15 The car was in very good condition though. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 26 February 2019
" I would never have rented from Goldcar as they are notorious. Ze Interrent appear to be the same company. "
" they are Goldcar in Malaga. They charged my card for the deposit rather than just block off the amount. I had to battle to get it back and was left 17 euros short eventhough my credit card is in euros and they charge in euros. The car was a nightmare to find and I was given the wrong keys. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHEAL P - 24 February 2019
" Always good value , efficient service. "
" Got a fabulous deal, exceptional value. Pickup not great at Malaga, problem finding the car, lifts not working at airport and no directions in car park. ot prepared to just drop the key at return so had to wait for some time for agent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by BERNADETTE - 24 February 2019
" Nothing too exciting was a easy pick up compared to last summer when took 50mins justvto get to desk "
" Extra driver cost too expensive..nearly price of another car rental "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by COLM - 21 February 2019
" Very efficient and great value. "
" I had purchased "no excess" insurance from Auto Europe on line when I booked the rental. The Interrent staff tried to sell me additional insurance and to presuade me that the cover purchased from Auto Europe was inadequate. They were very pushy on this matter. They told me that I would be liable for any scratch on the car if I did'nt note it before pick up and photograph it. There were lots of scratches and luckily I could take pictures on my phone. If the pick up had been at night or in a basement car park with no natural light, this would not have been possible. I found the experience very intimidating. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MARK - 19 February 2019
" Was okay "
" We ordered a Bmw 1 series, and get an Opel, whivh I don't know how is in the same category. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by FREDERICK - 18 February 2019
" I was surprised and a little dubious about Interrent Alicante in partnership with Goldcar. I have had previous bad experience with Goldcar Alicante. The most recent rental was seemless and I would hope to continue with Interrent however I am still somewhat uncertain about Goldcar involvement. "
" I Have used Interrent approx 30 times at Alicante and always had a positive experience. The Vehicle supplied was in very good condition all around and mechanicaly sound , However it was very heavily scented to mask Tobacco smell. It failed to mask the smell and made for a very uncomfortable driving experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 17 February 2019
" Mostly good service with Auto Europe and I have recommended the service to many many travellers. "
" the same issue with rental companies - the company take away the radio ariel so the reception is non existant..... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 10 February 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by PATRICK - 05 February 2019
" . "
" car was supposed to be a ford focus or equivalent...got a 1.2 litre citron ... a downgrade in engine size! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by TERENCE - 05 February 2019
" I had no direct contact, other than on-line booking with Auto Europe. "
" It was very difficult to find the Interrent desk. We had to then move to Gold Car desk to collect the keys. Instructions to locate the car were inadequate and it took some time to find the car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 February 2019
" Auto Europe continue to provide the BEST service of any such company "
" Just one small issue that seems to be a recurring feature of car hire now....the companies remove the car radio aerials from the hire car . this is very annoying and should not happen "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD - 31 January 2019
" very efficient service & great value "
" Excellent customer service at both pick up & drop off especially Francisco at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RUAIRI - 25 January 2019
" Acceptable overall "
" Service was good, although an extra was added without my permission. It was removed as soon as I asked. Phone support was very poor, the employee was inexperienced, refused to help and was rude, even though the eventual solution was obtained, but not through phone support. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by BREDA - 20 January 2019
" Excellent "
" Was surprised at how quickly I got through to collect car and also it was very efficient when I left the car back, the girl (Alba) was very nice and professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PETER - 18 January 2019
" I have been using Auto Europe for a number of years and always find the staff to be very helpful, courteous and efficient. Will continue to use and recommend them in the future. "
" Efficient staff - courtesy vehicle arrived on time with the same applying to the drop off at the airport. Could not fault the service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by JANBERND - 17 January 2019
" . "
" I was surprised that I had to pay an extra airport tax at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ARRECIFE, ES - Reviewed by SAMUEL - 17 January 2019
" Fast and efficient staff. "
" Fast and easy check in....on our way quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TERENCE - 17 January 2019
" Based on experience with ZE Interrent only. The booking etc was all fine but overall experience feels like I am being cheated. "
" I was charged 129.14 deposit for fuel which I expected to be refunded as it was a full/full policy. They have informed me they will be refunding only 89 and did not explain why the additional 40.14 was not being refunded. I have contacted them and have yet to receive a response (3 days) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JIRI - 15 January 2019
" Couple years ago I rented car from Sri lanka ,all tyres was completely flat and GPS didn't work .I complained to Europcar ,with no response . This year I give second chance to Europcar and again big disappointment . ( a)Staff on counter has very bad English and unhelpful ,the explanation of rules about the car was very confusing . b) I collect the car 28.12 at 6.50 pm ,the person what should be on place until 7 pm ,went early at home,and I missed the opportunity checked the car with authorized person ,because I find more scratches ,what was not on the list ,and the person from counter ignore me.Her answer about my worries with scratches was ,that If I will pay full insurance ,then I can live in peace. This is unacceptable !! c) the Air condition a little smell , the dashboard screen showed that the car need service. d ) pay for child seat 66 euro for two weeks ,is not fair price !! e) I couldn't charge my phone ,because the car charge dint work. ) f) I dint get the car what I was expecting .Instead VW I got Opel . You can learn from a competitive company sixt ,they provide high quality service . "
" a)Staff on counter has very bad English and unhelpful ,the explanation of rules about the car was very confusing . b) I collect the car 28.12 at 6.50 pm ,the person what should be on place until 7 pm ,went early at home,and I missed the opportunity checked the car with authorized person ,because I find more scratches ,what was not on the list ,and the person from counter ignore me.Her answer about my worries with scratches was ,that If I will pay full insurance ,then I can live in peace. This is unacceptable !! c) the Air condition a little smell , the dashboard screen showed that the car need service. d ) pay for child seat 66 euro for two weeks ,is not fair price !! e) I couldn't charge my phone ,because the car charge dint work. f) I dint get the car what I was expecting .Instead VW I got Opel . You can learn from a competitive company sixt ,they provide high quality service . "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by GERHARD - 15 January 2019
" ok "
" Staff again (it happened with Goldcar before, who took care of Interent for my rental) tried to sell me extra insurance although I was fully covered. They also only explained charges they put on my credit card (deposit and refundable deposit for gas) after I asked them repeatedly. When I told them that I was annoyed by this and that I had been tricked into buying insurance before they just laughed at me. Not a way to treat customers. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
REUS, ES - Reviewed by DONAL - 15 January 2019
" You get great quotes/prices at the touch of a button, saves me time and effort "
" the are in the arrivals hall, the car is only fifty to one hundred meters away,. The staff are multi lingual, helpful, efficient and friendly. Don't forget to fill the tank before return, that can be very costly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 15 January 2019
" Efficient and good value "
" Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NIALL - 10 January 2019
" Record Go provided an excellent service, would recommend. "
" Very good service from Record Go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALBERTO - 10 January 2019
" Car was good, but overall experience felt bad with Ok Rent trying to get additional money in a non transparent fashion. "
" Over 60 minutes time at check-in, even when 18 Euros paid for speedy check-in additional fee. Reports of waiting times over 2 hours for other people in the line, when they did not agree to pay an additional fee. Staff very unhelpful, dismissive of other customer complaints. Car was not filled with petrol to the top, despite it was a full/full contract. Asked to check and some petrol was added, but indicator still not up to top line. Checked afterwards at petrol pump and about 5-6 liters of petrol could still be added. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by PAOLO - 08 January 2019
" very professional and satisfation... "
" i would highly recommend and very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 07 January 2019
" 10/10. Will definitely use again especially after less than satisfactory experiences with other car hire companies "
" Excellent experience and salesman was superb - Anders/Andre??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CIARA - 04 January 2019
" Great "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FIGUERES, ES - Reviewed by FERGUS - 31 December 2018
" excellent "
" v good service and very friendly staff in Figueres. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HARRY - 30 December 2018
" Just average "
" Car was badly marked and this was not displayed on the sheet - told to mark it myself in the dark with a light from my phone "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by MAREK - 29 December 2018
" I was convinced I was getting a full cover insurance but instead was asked to pay 97 euros extra on top of what I paid auto Europe. I found your website misleading and I felt misinformed. I will not be using your services again. "
" I was convinced I was getting a full cover insurance but instead was asked to pay 97 euros extra on top of what I paid auto Europe. Inter rent were fine. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PATRICK QUEARNEY - 17 December 2018
" Never been so mad about anything in my life "
" I was for a mark on the car it was not a scratch and it cost 140 euro i was very upset about this "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by MARIUSZ - 14 December 2018
" It was ok except car pickup problems which should not happen. "
" I had to walk twice to wrong car park. The staff didn't believe me that the car was not there. I lost about 1 hour waiting with kids. Payment terminal didn't work for half hour and the deposit taken was much higher than 300 euro written on the initial contract. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by SADRI - 10 December 2018
" Very disappointed as how auto Europe direct you to a third party and no responsibility at all. "
" Very longood time to wait one hour there were two costumeRSA on front of me one person serving in the desk. Is a very bussy point at there and no commitment "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ANDRZEJ - 06 December 2018
" Insurance from Autoeurope was invalid so had to pay full additional insurance at the counter... highly disappointing "
" Good "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GEOFF - 05 December 2018
" Satisfied "
" Car had incurred significant damage to bodywork in previous rentals, which I wasn't held responsible for, but which hadn't been made clear to me in advance. It was a source of worry for me during the holiday. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by HELEN - 03 December 2018
" Dollar were excellent to deal with "
" The booking, collection and drop off were excellent. The car itself was nearly new but lacked a bit of power when climbing mountains "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 28 November 2018
" Lovely staff , very very helpful and it's the staff professionalism will definitely bring me back "
" Lovely staff , very very helpful and it's the staff professionalism will definitely bring me back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 25 November 2018
" b "
" Was charged a 'credit card' fee of €3.99 for some obscure reason..... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by LEON - 25 November 2018
" Good service from start to finish "
" Good service Better than my previous experience with Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JOHN - 24 November 2018
" Great price great car .Would recommend to all. "
" Very good great new car np problems . Check in staf excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARCIN - 10 November 2018
" all good "
" friendly staff and all good. thank you "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 09 November 2018
" I have no issue with the customer service I recieved and continue to recieve from AutoEurope. "
" I was charged for addition Driver, my contract was free additional Driver. This is with your customer service Currently. The vehicle should not be offered for Rental as it was in a bad state Bodywise and mechanicaly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by EUGENE - 03 November 2018
" Have always found Auto Europe fulfil my expectations. Particularly like the clarity of the booking experience. "
" Friendly and efficient staff in Barcelona. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 31 October 2018
" Have used AutoEurope many times and still the best "
" Collection very inefficient 4 attendants at counter I arrived at 11:30pm and was 3rd in the queue. By the time I got served it was 45mins later and the queue was half way up the arrivals hall "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PHILIP - 31 October 2018
" Fuck you "
" You suck balls "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROBERT - 30 October 2018
" Good with auto europe "
" Insurance too expensive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRENDAN - 30 October 2018
" Very efficient but extremely busy "
" Office not easy to find "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by BRENDA - 29 October 2018
" The staff at interrent will offer you the option to upgrade your car. We were very glad we resisted the temptation to go for a bigger car. We were very happy with our Fiat 500 which we found extremely comfortable and convenient for smaller Spanish roads. "
" We were very happy with Interrent. We were glad to have a zero excess, which really simplifies things. Interrent cars can have slightly higher mileage (ours had roughly 37,000km). As a result, the cars can have pre-exisiting minor nicks or scrapes. With a zero excess, we didn't have to concern ourselves with any damage to the body. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 28 October 2018
" As above, the counter staff at the airport desk were excellent "
" Promised a confirmation email that the car was returned correctly, this never arrived. The car was in very poor condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
VIGO, ES - Reviewed by DANIEL - 28 October 2018
" Overall I had a good experience. Thank you. "
" Staff was very helpful, very professional, the car was big and new, only 20000km, but the engine was very little 1200cc on petrol with was weak. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMES - 27 October 2018
" I will be returning to Lanzarote in the future and would use this company again "
" I liked very quick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by UBIRAJARA - 27 October 2018
" Excellent car and price. "
" Excellent car and price but is confusing to find the shuttle. You should send an airport map to find it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 27 October 2018
" Customer service was terrible. We waited more than an hour and a half to collect our car. The first child car seat we received was moldy. There were scratches on the car that we were not notified about, and had to report ourselves. "
" Customer service was terrible. We waited more than an hour and a half to collect our car. The first child car seat we received was moldy. There were scratches on the car that we were not notified about, and had to report ourselves. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LAS PALMAS, ES - Reviewed by RACHEL - 25 October 2018
" Speedy and great staff on collection "
" Slightly concerned re drop off as there was nobody around and wanted to mention the missing hub caps which were absent on collection but not marked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 24 October 2018
" As always Autoeurope made my rental seemless "
" Just a little disappointed with 9 highlighted defects from a Premium Model. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by EWA - 24 October 2018
" I'm lacking words. "
" I'm lacking words. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by PAUL - 22 October 2018
" My experience to this point with Auto Europe has been very very good, and I recommended you to many friends over the years. With my recent flight to Lanzarote my plane landed at 10.15pm. All the Car Rental kiosks were open except Budget. I had to book an independent car hire with Europcar. It cost Euro 142-. I had already paid you for a rental car!! I rang Budget while in Lanzarote, spent 20 mins. on the phone, but no joy on a refund. My problem is that Auto Europe booked a car that it was impossible for me to collect after 10 pm at Budget , as they were closed at 10pm, while other rental companies were still open. "
" see box below please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by CLAUDIA PATRICIA - 21 October 2018
" Very well "
" Very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NIKOLAOS - 21 October 2018
" great as always "
" long waiting to pick up the car "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PADRAIG - 18 October 2018
" auto Europe site is good and easy to navigate "
" felt pressured to take out extra insurance at desk had to ask counter assistant for directions to car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PATRICIA - 18 October 2018
" Everything was great until I returned the car and the assistant claimed that I was responsible for a tiny chip on the windscreen. I certainly did not cause this chip and your staff member had no evidence that the chip was absent prior to my taking the car. I am very diligent and careful with my rentals as I live for more than half the year in Spain and up to now, always used Malaga cars for this service. I hope our good relationship can continue and that I will not be financially discommoded for damage that was not of my doing. Best regards Patricia Barbara O' Donovan "
" Everything was great until I returned the car and the assistant claimed that I was responsible for a tiny chip on the windscreen. I certainly did not cause this chip and your staff member had no evidence that the chip was absent prior to my taking the car. I am very diligent and careful with my rentals as I live for more than half the year in Spain and up to now, always used Malaga cars for this service. I hope our good relationship can continue and that I will not be financially discommoded for damage that was not of my doing. Best regards Patricia Barbara O' Donovan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PATRICK - 17 October 2018
" See above "
" I have an additional charge on my credit card today from Hertz approx €136 that is unauthorised - with no explanation. Can you check with Hertz and request an explanation? When I returned the car last Sat 17:00 the fuel tank was full and Hertz employee told me everything was perfect after inspecting the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 17 October 2018
" Fantastic site for price comparison on rental cars. "
" This is probably the fifth or sixth time that I have used Interrent in Alicante airport and the custom service is absolutely faultless; friendly, courteous, obliging and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 16 October 2018
" Fine "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by EOIN - 16 October 2018
" Very good service and easy to use. "
" Very good service and easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by THOMAS J. - 14 October 2018
" as above.thanks. "
" no hassle,great service,grat price,cheers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by KAMILA - 13 October 2018
" I didn't receive car I booked- I clearly requested 3 door manual and received 5 door automatic. I have been overcharged by Hertz for petrol and I'm waiting for weeks now for money return or at least charges breakdown. "
" I pre-booked 3 door manual and received 5 door automatic. I paid for the full cover - approx 80-90 euro and deposit was placed on my card for petrol. Upon returning the car I presented receipt from the petrol station and I have been advised petrol deposit will be returned to my CC. I have been waiting for weeks now and I still cannot see this being returned to my CC. Instead of charging me 80-90 euro for the additional cover, Hertz charged me 109,77 and I see no cash returned to my card. Can you please break down the charge and explain when can I expect the refund for additional payment? Thanks, "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by MICHAEL - 13 October 2018
" Very satisfied with the service The signage at the Airport for car rental is very poor and could be improved on. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GER - 12 October 2018
" Good car, quick service and I was happy. "
" I was encouraged to take out extra insurance to cover for everything. It was another €37 approximately. It was late at night , I was tired and just wanted the car, so I accepted although I thought I was fully covered. They also told me not to go through Auto Europe as it was only a one off!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 11 October 2018
" See above comments "
" Difficult to find the bus transfer to the rental office. Then had to wait 90 minutes to get served at pick up desk. The car that was requested was not available & a smaller car was the only one available. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MIHAELA - 10 October 2018
" Drop-off at Malaga Airport is slow, difficult and unpleasant. Directional signage for Record is scarce and hard to see, there is insufficient parking for drop-off cars, not enough staff to check the cars, waiting time is long and staff's English is not great. "
" Not worse than other companies that I used in the past. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RUPERT - 09 October 2018
" The queue at the registration desk was far longer than any other car hire company at the airport, there weren't enough staff to cope. There was general frustration all round. "
" Other than the queue at the collection everything was satisfactory. There was an unacceptable 80 minute delay in registration for the pick up, very poor for a reputable company. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANDREW - 09 October 2018
" The booking process was very easy. We chose to book with Niza but were not very impressed with the staff or the standard of cleanliness of the car - particularly the windows. "
" Staff not very friendly. Car not particularly clean. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JAMES - 07 October 2018
" Na "
" Took out additional insurance for peace of mind as was charged with previous rental with different company for scratch that we didn't create "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAMES - 05 October 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by INIGO - 04 October 2018
" See above. We should be obliged to receive response to our ongoing enquiry. "
" I have sent several e mails about an overcharge taken from our account subsequent to our rental period.....but to no avail. It is completely unsatisfactory that we have not even had the courtesy of a reply. On this basis we would NEVER use the company again for our car rental requirements and would never recommend the company to friends. WE AWAIT A SATISFACTORY RESPONSE. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAMPLONA, ES - Reviewed by ADRIAN - 04 October 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SANTIAGO, ES - Reviewed by THOMAS - 04 October 2018
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by RUPERT - 02 October 2018
" We couldn't fit all the luggage (for five people) into the original car allocated and we were immediately transferred to an estate car at no extra charge. I would have no hesitation in recommending Alamo. "
" Despite minor damage, entirely my own fault, I was treated very fairly with a reasonable charge by Alamo staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 02 October 2018
" THEY DIDNT RECOGNISE OUR INSURANCE POLICY,THE RETURNED ME LESS MONEY FOR MY DIESEL,IF I WAS TO USE RECORD AGAIN I WOULD DOCK THEM THE BALANCE OF €43.00.I WAS CHEATED BY THEM AS I RETURNED THE CAR FULL,ANY OTHER CAR HIRE PEOPLE WE USE HERE HAVE ALWAYS HONOURED THIS AGGREMENT.I DONT INTEND TO HERE BACK FROM RECORD IN RELATION TO THIS MATTER,BITTERELY DISSAPPOINTED "
" I WAS TOLD TO HAVE THE VEHICLE BACK FULL OF DIESEL,WHICH I DULY DID,I WAS TOLD I WOULD GET €70.00 REPAID BACK TO MY CARD,I ONLY RECEVIED €27.00.I WOULD BE BETTER OF IF I RETURNED THE CAR EMPTY. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ALEXSANDER - 02 October 2018
" It is not so clear where and where the company provides service instead of dollar company "
" It is not so clear where and where the company provides service instead of dollar company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 02 October 2018
" Value for money "
" Good value. Slow process at counter. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
REUS, ES - Reviewed by WIESLAW - 02 October 2018
" Easy to deal with "
" Great service, good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NOELEEN - 01 October 2018
" With pleasure! "
" Verysatisfied, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 01 October 2018
" perfect "
" everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 29 September 2018
" Yet again, Autoeurope provides a great service and certainly the best prices of any car rental site. "
" The waiting time for car pick up should be examined. It takes an inordinate amount of time to get your car from the arrival at the office to being dealt with by staff. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by GABOR - 29 September 2018
" This was the first time I had issues with car rental through Autoeurope and I believe that your professional staff will do their best to do corrective actions to avoid these issues in the future. We also would like to ask Autoeurope to repay the extra fee we had to pay € 283.71 for this car rental with Firefly. "
" I have to say that I have never experienced such an unfair, unprofessional behavior from any car rental companies. I have always been very satisfied with all the services in several countries that Autoeurope provided. First of all ,the staff of Firefly did not accept a debit card for the deposit nor cash but only credit card. I have never had this issue with any of your partner car rental companies before, for example I paid the deposit by my debit card three weeks ago when I rented a car in Hungary. As I have not had a credit card only a debit card they charged me € 150 to provide comprehensive insurance for the car. This was the only way to get the car I rented, they did not accept cash nor my debit card to pay the deposit. I have been very upset as this extra fee was never indicated under the terms and conditions. In addition, I have been charged an extra € 133.71 that I was not advised about. As I have handed over my debit card to the member of the staff and the payment needed no pin code I only realized that they charged € 283.71(The Rental Fee we paid to Autoeurope was a total of € 20.92)for the 5 day rental when we returned home and checked my bank account balance. Now I see that the details for the € 133.71 is also stated on the receipt I got from the staff but I cannot figure out what is stands for and why I have never been asked for an approval for this fee too but only advised about € 150 insurance fee. I find this very unfair and illegal that they just charged me and extra fee(€133.71) without any notification and my approval. The rental rates for this company is very misleading as they seem very competitive and cheap but at the end you need to pay 10 times more than what they state upon paying the car rental fee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by SINEAD - 27 September 2018
" Staff very friendly,delighted with everything ,bar type of car I received "
" I paid for a Volkswagen or similar car, on arrival I paid an additional €45 Euro extra on 10 day hire and still only received a fiat panda which in my opinion was not a good enough car considering I paid for an upgrade on a Volkswagen or similar "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMER - 27 September 2018
" great value and easy pick up/drop off "
" I collected the car off peak (not after arriving) so the desk was quiet. The rep was easy to deal with and the whole process for collection was smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by KEVIN - 26 September 2018
" Excellent customer service and value. "
" Always very courteous staff on the desk . Need to update the current car condition more accurately to reflect damage to the vehicle but I have always been able to update the paperwork with your representative in the car park. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by EDMOND - 25 September 2018
" You should review your agency with Interrent "
" Badly scratched vehicle, handed over in poorly lit multi storehouse car park. Not possible to identify all scratches. The modi's operandi of Interrent is to fraudently extract money from renters. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by DAMIEN - 25 September 2018
" Good experience. Good feeling of security knowing excesses are covered. Good price comparison service. "
" Counter staff on pick up were quite slow. But I had a worse experience with Goldcar on a previous trip. There appeared to be a mix up while we were waiting for the car to arrive, it took a long time, but staff were friendly and helpful. The Car itself was pretty banged up visually, it developed a couple of warning lights throughout use, but it served us well. Drop off was excellent, very little fuss. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by NIKOLAOS - 24 September 2018
" ερρ "
" ςΕΡΕ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FINIAN - 24 September 2018
" Everything was excellent "
" Everything was very good and will be back again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 23 September 2018
" I have been using Auto Europe for many years and have always found it good. "
" There was a very aggressive selling of extra insurance at the counter, with dire threats of large financial loss if it wasn't taken out. It was a very unpleasant experience and one I would not like to have to repeat. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 21 September 2018
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTINA - 20 September 2018
" See above. "
" Office was very poorly signposted. We spent nearly an hour looking for it in the airport which delayed us. Car we booked was unavailable but we were upgraded for no extra cost. Friendly staff. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by GHENADIE - 18 September 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 16 September 2018
" My Holiday in Spain commenced in a most unsatisfactory manner. I consider that InterRent are perpetuating fraudulent acts in not showing existing damage to cars intentionally and in trying to browbeat customers into accepting exorbitant charges for excess insurance. Please read the reviews that InterRent Malaga are getting on the internet. "
" The process commenced ordinarily enough, the counter official appearing to be personable and welcoming but when I declined to discuss " a great special offer" she became offensive stating that I should not be impolite. I was direct but definitely not impolite and she chose to appear offended by my answer. The process continued with the official pointing out the charges that I could be exposed to in the event of me not accepting the additional premium recommended by her.I advised her that I had annual cover in respect of any excess or other costs which might be incurred and that I had no need for any further cover. The conversation continued with the official adopting a most confrontational manner, asking who would I call in the event of an accident. I misunderstood ,thinking that she was referring to cost and answered A I G , my insurer. At this she became apoplectic saying " It is my car you must phone me". I realised my misunderstanding and agreed that this is what I would do The transaction finished with the official poining out the extent of damage recorded on the car and stating that I should check it thoroughly and record any further damage by photo.. I finished by stating that I had rented cars at this location on two previous occasions and that company policy had obviously changed as I had encountered none of the acrimony previously. Her retort was that in view of this I should not rent a car from InterRent again. I am not aware if Europcar is determining policy for InterRent or if it is autonomous but the situation needs to be addressed as a matter of urgency. When I collected the car of course I found more damage ( obviously old ) which I recorded before leaving. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REUS, ES - Reviewed by GARY MARTIN - 14 September 2018
" Absolutely no problem. Went for the full insurance and that was it. No other fees, unlimited mileage, simple. "
" Excellent service, car was new and the pick up and drop off was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARIA - 13 September 2018
" I booked full coverage and when I went to take the car rental, I found out that full coverage wasn't booked with Record, but with Autoeurope, therefore, they made me pay an extra €80 to get their insurance (as I didnt have a credit card to retain the deposit they were asking for) I would not have booked full coverage with Autoeurope as I always travel with my own car hire excess. Autoeurope should advise of this before booking! Very dissapointed, I wont use your service again. "
" Record did not let me pay the deposit with debit card, only allowed credit card to hold the payment. No sense to me at all! I didnt have credit card (only debit) and therefore, I had to pay an extra €80 to take the car. Very dissapointed. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by VINCENT - 12 September 2018
" Remiss of you not to remove extra driver free as part of what's included seeing that a booking had to be made in 2017 for 2018 rental. More clear and unambiguous "Whats inclued and Whats not included" "
" From arrival to departure took 2 & 1/2 hrs. 4 renters preceded us. Paperwork done manually. Vehicle dirty interior and many scratches on bodywork. Agent extremely rude and talked down to me and other customers. Called my wife a liar about time we spent there. Haven't as yet received detailed charges taken by Visa. At outset agent said he was charging us €25 for being over three hours late for pick - up. I understood an extra driver was no charge. Not so. Agent pointed out small print that booking had to be made in 2017 for 2018 rental! Auto Europe at fault here as this clause should have been removed for bookings after the 2 days ? in 2017. The worst experience I 've ever experienced in travelling to Girona over last 13 years with car hire companies. Car hire alone this year comes to 9 occasions. Having prepaid the rental what is the problem with car hire companies not expediting speedily. It appears they all want to charge exorbitant insurance fees and if not taken renter is verbalised with dire consequences - no roadside assistance etc etc. What a way to start a holiday!! Never again with Interrent!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GERONA, ES - Reviewed by PAUL - 12 September 2018
" . "
" Directions/signage from the teminnal building were poor - office hard to find. Lady who provided the car was exceptionallly nice and helpful When returning the car we had to wait for 15 minutes while the man when to get coffee "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 10 September 2018
" Please see previous "
" On dealing with the registration desk in Barcelona Airport I was asked to sign an authorisation for Euro 343.15. This I was assured would be refunded approximately 1 day back to my account after the return of the car, I am ABSOLUTELY clear that your representative said "this is only a deposit". My account was refunded with Euro 138,only. And no there was no discussion about extra insurance in the event that I broke down or got a scratch on the car. I have independently purchased car insurance to cover any excesses that may have arisen. I have been travelling to continental Europe and hiring cars for over 20 years and am very much aware of issues surrounding the extra cost of insurance. I am absolutely sure that this money should be refunded to my account, and should have been refunded to my account before my return home from Spain. To put it in perspective I traveled to Malaga after Barcelona and guess what 1 day later I got my fuel surcharge refund and invoice to settle my account . Will I recommend you to a friend absolutley No. Will I let this matter rest absolutely No. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by FRANCIS - 07 September 2018
" On drop off there was only one person checking the cars so we had to wait 20 minutes which isn't ideal . "
" It took 25 minutes to pick the car up because the desk staff are trying to sell extra insurance to everybody . "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by WILLIAM - 06 September 2018
" MORE INFORMATION ON DOLLAR LOCATION AT AIRPORT "
" POSITIVE WOULD USE AGAIN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by VIVIENNE - 06 September 2018
" I will only recommend Auto Europe if my deposit is full returned, and I would explain that the price does apparently not include insurance for damage to the vehicle (as I was forced to take out such insurance at pick-up) and that the return procedure leaves very much to be desired... "
" Pick-up was fine because it seems that I had a priority booking, but drop-off took a long time, the staff was unfriendly and unhelpful, a young lady was literally screaming at all the customers, I was finally told the car was ok and I could go, and then later I received an e-mail without any accompanying letter or explanations, just an insert with an unsigned contract stating that there was damage to No 24 (front alloy) although nothing was said about this at the moment of return and I did not sign off about this. I hope the full amount of my deposit will be returned to my credit card... "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GERONA, ES - Reviewed by AONGHUS - 06 September 2018
" as we had a drop off out of hours it would be good to have an email stating that all was in order with the car, when it was checked over by budget.. "
" friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by GERARDUS - 03 September 2018
" Disappointed that only insurance option was super over, this is first time this happened. "
" The person on desk was extremely friendly and covered all aspects but there was a long queue and I think people would have preferred quicker service & less chat - sorry. When it's not busy it's nice to chat. Car had lots of scratches not recorded on document had to go back to point them out. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SANTANDER, ES - Reviewed by DAVID - 03 September 2018
" Good value, Easy process. "
" Very smooth process. Car very new and spotless. Easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IRYNA - 03 September 2018
" On my return, I phoned Autoeurope customer service to complain . Lady at the phone was very nice and helpful.and I hope I will be able to get money for insurance back Iryna "
" Staff at the desk very NOT friendly and not competent. I was forced to buy insurance as they did not want to accept my credit card as it was over month to get expired, even though there no mention of it in terms and conditions that it should be at least 3 months. I was handed papers back saying I am not getting car. Kids were tired and exhausted, so I just had to buy insurance and Lady still block 1050 eu on my visa. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by HECTOR - 03 September 2018
" Good webpage and really good offers and easy to find. Good job! "
" Good experience. The car had many scratches, but functioning was perfect. It also consumed more fuel than expected, but overall was a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by TOM - 02 September 2018
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by PAUL - 29 August 2018
" Everything else good bar pick-up time. "
" Pickup took over 1 hour of queuing despite only 4 bookings ahead in the Q. Lady at counter was great - felt really sorry for her doing everything .... the process though is totally crap. Why oh why can rental companies not (1) use the information they have collected in advance and (2) collect the other information they need also e.g. send a pic of passport / licence etc in advance. Their computer system appeared to be slow and rubbish. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by EKATERINA - 29 August 2018
" Europcar service was way below what I experienced before in Switzerland and many other countries. Autoeurope - you dissappointed me with misleading information about the insurance coverage - I had to pay twice! This is not acceptable . I would like to talk to your management customer team about this. I don't want any legal procedures triggered, but I think you are not treating your customers in the right way and if this is not addressed, not only will you lose me as a customer, but I will tell my friends not to use your services. "
" The system booked us a car in a different terminal (T1 instead of T2). When we arrived the staff at teh Europcar point found us a car that was in the same class at the T2. However, this car had middle back seatbelt not working (we had to sign a paper we are aware of this) and thus we can have max 4 ppl in a car. Not such a big issue, but I would expect all cars to be in perfect condition! Secondly, we were warned there are some scratches, but it was too dark on the parking lot to check all the details. When we came back, the drop off staff claimed we had a new scratch on the bumper. But it was definitely not us. We made a mistake we didn't take pictures (as it was too dark and there were noone at the parking lot when we were picking the car). It was good I took full coverage. This is another point - at this time I was super unhappy with Autoeurope. When selecting the car, I took max insurance - in the header it was saying it includes glass and tires and zero excess. But when I arrived I found out that Theft Protection had excess and the windows and tires were not insured, as well as cases of damage on the parking lot. I double checked the papers from Autoeurope - and indeed, this was mentioned int he small font. You are misleading your customers and after 5 years of using your services, I am considering not to. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BILBAO, ES - Reviewed by PATRICK - 29 August 2018
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by TEDDY - 29 August 2018
" Easy booking on short notice "
" Car provided was old and with lots of damage, car was on a full to full policy but was missing 1/8 of fuel, was offered a replacement car and when that was inspected it had a notice saying the back seat was unsafe to use due to a safety issue. Please update your fleet Europcar! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by MICHAL - 28 August 2018
" very nice new brand new car- highly recommended "
" very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DARA - 27 August 2018
" As above. Hoever the drop off was very efficient and the guy was very friendly and reassuring. "
" Having to wait an hour in the queue in blistering heat whilst counter staff just tried to up-sell insurance. Very frustrating. I have the good sense to buy an annual excess waiver policy which saves about 15 mins at the counter. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JAVIER - 26 August 2018
" All as it should be. "
" Nearly an hour waiting to get the car and another half an hour to drop it. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by GERALDINE - 26 August 2018
" Very good experience overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ZBIGNIEW - 25 August 2018
" Car booked differ when hired A lot of hidden charges overall paid triple of booking web page . Will avoid you in the future "
" Car booked differ when hired A lot of hidden charges overall paid triple of booking web page . Will avoid you in the future "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by SEAN - 24 August 2018
" Excellent and efficient "
" Excellent Standard of Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 22 August 2018
" Efficient and good as usual "
" The car had marks on it that were not marked on the contract and I was told if I take photos of it before departure from the airport - there would be no probs - which was indeed the case but is worrying at the start of a rental "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by ELAD MAOZ - 22 August 2018
" Good prices "
" Very friendly stuff, the car was nice and the service was fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROSS - 21 August 2018
" I had a puncture and since I had not taken out the full insurance cover with Centauro they wanted to charge me mileage to and from their base and also a call-out charge and tyre cost. Overall this would have cost me €300+ which seemed extreme. The car didn't have a spare tyre so I had to leave the car for 24 hours as I couldn't get a local repair until the Monday. This only cost me €75. "
" They were quick and efficient only downside was they are not based in the airport but a 3-4 minutes drive away. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KIERAN - 21 August 2018
" Very poor customer service. Refusal to refund means I will never book again and will advise friends to avoid interrent and Auto Europe "
" Staff refused to accept debit card as in previous years... Demanded 272€ extra to the 114€ I had booked online. Customer service refusing to refund as I did not take the car. Unhelpful in General. Will never be booking with interrent again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by ALEXANDRU CRISTIAN - 20 August 2018
" Perfect "
" Great price "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by HRVOJE - 19 August 2018
" Nice time on island :) "
" Nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MAEVE - 19 August 2018
" I tried to contact this company every single day to cancel my reservation. I emailed also and no one responded. Very disappointed in the service. "
" Did not get to pick up the vechile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by AISLING - 18 August 2018
" Overall a good experience. Counter staff were very slow when picking up the car and dropping off. I also was charged €73 deposit for petrol which I was told I would get back in 24hours after dropping off the car and I am yet to get it back. "
" Overall a good experience. Counter staff were very slow when picking up the car and dropping off. I also was charged €73 deposit for petrol which I was told I would get back in 24hours after dropping off the car and I am yet to get it back. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by FREDERIC - 15 August 2018
" Interrent was the cheapest option and I guess that you get what you pay for. However, after using many renters in many countries I have to say their service is one of the worst I've used. Staff is fine but their procedures are inneficient and the service very poor. I am just glad I did not have any problem with the car, they did not seem very reliable. "
" - counter is not in the main area with others car renters, hard to find. - Counter was very slow due to their innefficiencies. For example, They requested me to write information down that I've previously submitted online. - They gave me a car full of scratches. When I asked about this they did not offer an alternative but suggested to take an additional insurance for peace in mind or to review the car by myself. - The car was dirty inside. Nobody was outside to report this and the queue was very long inside to get an agent to speak to so I decided to take the car anyway. - drop off was easy and quick. Unfortunately they do not provide a signed copy after reviewing the car, they just keep everything despite me asking for. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by GLEN - 14 August 2018
" Never again would use,this broker as ther was no one there to deal with my problems at the airport. I would recommend using a different car hire "
" Arrived at Malaga company wouldn't take credit card as it was in my wife's name ...Used the card to book car.. Wouldn't accept my wife as her licence was in her married name... Wanted to hold 2k on my debit card but would down grade me to a 5 seater with no hold just 400 euros extra.. Made up their own rules record go did.. Never again. Wouldn't recommend using this broker as when I ask to speak to someone they had no one there as I used a broker. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by KIERAN - 14 August 2018
" bus transfer fine and staff fine and most importantly no additional charges when car returned "
" staff OK, when I returned car I tried to assist guy checking the car and was politely told to stay away "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by BRYAN - 13 August 2018
" Have used Auto Europe lots of times and will again....just not happy with Goldca "
" We were charged a deposit of €1200 which actually was charged to my credit card, as the rental was 8 days. If I had paid extra for "their" insurance it wouldn't have been charged...now I have to pay my credit card bill and wait for the refund......not happy. Plus staff were very unfriendly "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by NOEL - 13 August 2018
" All in all it was a good positive experience and the issue of the extra insurance seems to be the same for all rental companies "
" The fuelling policy and admin charge for fuel are a little unfair. The additional insurance was very expensive with no negotiation and without it there was no continuation of journey cover. I was told the car I was to receive was on the system as in perfect condition with no scratches. This was intended to persuade you to take the extra cover and yet when we got to the car the it had 41,000 Kms and almost every panel had damage of some sort. I must point out that the car was perfect for our needs and in very good condition but without the additional insurance I am sure i would have had difficulty at the return as the system had recorded no scratches or damage and yet some of them were clearly old. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TADHG - 12 August 2018
" as above "
" i was upset that the car had three key flaws in the body work and i was told that they where not included on the contract and therefore i had to photograoh it so i could prove it afterward, this led to stress and worry about. handing it back, also i was told should i have a flat tire or a minor incident requiring roadside assistance i would be charged 375 euro , not get a replacement car and the above fee would not be covered by my excess insurance, again this led to stress as i worried about it all trip, a very unpleasant experience "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by GEAROID - 11 August 2018
" As above "
" Our experience was incredibly poor. The guy we dealt with at the car rental counter was probably the rudest person I have ever encountered. It started off badly when my husband produced our reservation details and the guy behind the counter said "this car is too small for you" - we had booked a car suitable for 4 people which is the size of our family. My husband, who was the primary driver, had his credit card scammed with fraudulent activity the day before we flew to Barcelona and had to cancel his credit card. We explained this to the guy behind the desk and he "that's too bad, you won't be getting a car today" and proceeded to rip up our confirmation letter. I tried to ask him was there an exception that could be made in such circumstances and my credit card could be used as security and he said it wasn't possible. I asked him for options on what we could do and he wasn't helpful at all. He said if we didn't like it to talk to his supervisor, who was sitting beside him and just ignored what was going on. I rang auto europe to see if we had any options which we didn't other than to pay to add me on as an additional driver. We did this in the end and dealt with a different lady, who was very helpful. I will never book through Dollar/Auto Europe after this experience as it was incredibly stressful for our family and our children having to experience dealing with someone like this rude man. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MADRID, ES - Reviewed by RODRIGO - 11 August 2018
" InterRent mentioned on the website I could have made a choice on fuel (empty or full) and I never saw that option. No more hidden charges please! For the extra €120 I could have chosen a better company and car! "
" They added €120 to my bill without any chance to negotiate on hidden fees . That was before they scare you and try to sell extra insurance (another € 200 for a week of car rental in Spain). The equivalent of a Skoda I was promised was a weak Citroen that strogled on the road with air conditioned turned on. Horrible and almost unsafe to drive. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CIARAN - 11 August 2018
" Good way to check lots of companies, will return to this site/company. "
" Collecting the car was ver challenging. It took 2 hours to do this. Notwithstanding that it was a busy time of the year, in contrast to other car rental companies, when i finally got to the desk, I had to handwrite all my details again, despite having filled an online form with all of these details previously completed. This meant that it took approximately 10 minutes at the counter. This seemed very inefficient and contributed to the very long queue. There was also quite a marked difference between the advertised rental price (e58) and final price including insurance (e180). For these reasons, I would be hesitant about renting with this company again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RADOSLAV - 09 August 2018
" OK "
" No mark office on airport "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by KEVIN - 08 August 2018
" Overall very happy "
" Staff in ok rent a car were very helpful and nice to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 07 August 2018
" C "
" Great hire company. There is however a slight delay when picking up the car details at the desk in arrivals area "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by CATHAL - 06 August 2018
" N/A "
" The vehicle was a Citroen C3 which was not as good as other vehicles in the same class as the boot was quite small and it did not have a lot of power for the mountains in northern Spain. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NOEL - 05 August 2018
" 10/10 "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOSEPH - 03 August 2018
" As per answer 3. "
" I was disappointed that the car was not ready when I went to collect it. I believe that the car had to got from another company for our booking. This meant that my wife and 4 children had to wait in the midday heat for over 1 hour, which was not pleasant. The car itself was ok and the process of returning it was very quick and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EDWARD - 01 August 2018
" Generally good, however the penalty for not returning with a full tank of fuel was excessive. "
" Generally good, however the penalty for not returning with a full tank of fuel was excessive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 01 August 2018
" SOORY, NOT A GOOD EXPERIENCE. "
" LETTER OF COMPLAINT Arrived at RECORD GO desk at 1.30pm approx on Sat 14th July in Alicante after my 2 hour flight from Dublin with Ryanair. VERY VERY long queues at RECORD GO desk with a "take a number" call system in place. I then WAITED for over 2 1/2 hours to get my turn to call to the busy assistant at her desk. I note that Record Co had all their 12 desks open on the day but were still NOT ABLE TO COPE or manage their customers in a proper manner. While I was waiting the Airport Police were called by the Spanish Manager of the Record Co desk, due to an irate and impatient customer who was waiting with his young family for only an hour or so to collect his car hire. At the desk the assistant SOLD me Extra Insurance that I did nor require at a cost of €64.75. I want to be refunded this money as I did not want or require this EXTRA Insurance. Kindly arrange this refund to my credit card. The overall experience was not a pleasant one - It took me only 2 hours to fly from Dublin BUT it took over 2 1/2 hours to simply hire my car that I had booked. On returning my car to the Airport, as I decided to stay longer, I hired another car from the SIXT desk next door. While I had not pre-booked with them, I had the keys of my new car from them in less than 5 minutes. Regards, JAMES O'SHEA. p.s. We await refund of €64.75. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 31 July 2018
" Good service at short notice. "
" Good service but car was poor quality. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by SAI KIT ANODE - 29 July 2018
" Good "
" Nice car in very reasonable price. Very good experience and highly recomended. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by COLM - 27 July 2018
" Would definitely hire with this form again. Excellent service . "
" No problems at all . Very smooth operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by AIDAN - 27 July 2018
" The online platform is fine but there seems to be some decreprencies between what is advertised and what is actually offered by the Car Hire company "
" On arrival at Inter Rent Car Hire company spent too long resisting attempts to make us upgrade the booked car. Then almost 'blackmailed' into taking out breakdown insurance on what was supposed to be an 'No Excess' car hire deal "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by JAMES - 26 July 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 24 July 2018
" I have been charged an additional charge from Avis after I dropped the car back to Alicante airport. Do you know why this might be? The tyres on the vehicle were below the legal limits and the vehicle had marks on nearly all body panels. "
" Booking was easy and reasonably priced. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by BRIAN - 24 July 2018
" Ok "
" It might be a good idea to have a lot of the information required pre-requested to speed up collection. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CONOR - 24 July 2018
" As above with regard to the car I ordered "
" I had ordered a Renault Talisman (or similar) in order to have a large family saloon. Instead I was offered an Opel Mokka which is far inferior car size wise, which was my reason for booking a large car. I was extremely disappointed. I regularly hire cars and hope that if I use auto europe that I will receive the car I order. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MADRID, ES - Reviewed by ANTHONY - 22 July 2018
" The car was in mint condition and run well "
" Staff very friendly on collection and drop off area. They had good English which it was a plus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by OLIVER - 20 July 2018
" As for Interent "
" Car had lots of unrepaired body work damage. It was in this respect the poorest car we have hired on holiday. Not all damage was recorded which meant we had to return to the office. Rather frustrating. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by ELAINE - 20 July 2018
" Good experience overall except for counter staff "
" Counter staff included extra insurance without asking me,I had to question my bill and decline as I had my own excess insurance,operator not so friendly then and tried to scare me about my liabilities if anything happened.didnt expect this from thrifty "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DON - 19 July 2018
" I never have any issues with Auto Europe, however I would not recommend Interrent, they have shabby cars and poor staff. "
" I have used Auto Europe many times before and have always had a great experience, I work as a travel agent and book car hire regularly. When I said to the girl at the desk that we did not want any excess as we had it purchased through Blue Insurance her manner was not pleasant. I know it is her job to make sure we have adequate cover but it went on a bit too long. The car I booked was a opel astra or similar, we were given a seat Ibiza, which is a smaller car, again her attitude, she blamed auto Europe for the error saying it was an opel astra or similiarand said that interrent do not have any contracts with opel. The car was in very bad condition, the rear. front bumper was all damaged, the air con didn't work, when I asked was there another car she said no. I will never book Interrent again, as I do think there are way better companies to book through. I have always had fabulous cars booked through Auto Europe but was very disappointed with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
GERONA, ES - Reviewed by SEAN - 18 July 2018
" Thanks to the young man at the Budget counter who was very helpfull, courteous and efficient. But he needs more staff to assist him at busy times. "
" Budget Office at Gerona Airport is a good 500 metre walk with baggage from the terminal building. It is not well signposted in the terminal. Most of the major rental car companies have an office in the terminal building, but not Budget. I had to ask Hertz staff where the budget office was. It is not clear to drivers how to access the drop-off car park either. The large Budget/Avis sign is erected at the wrong entrance - rental cars were queuing up to get into a DHL distribution centre, because that's where the Budget sign appeared to be indicating. There was only one staff member on duty at the Budget counter, while another sat in an inside office, even though a queue was forming. Need for staff to work at the counter when the office is busy. The staff member himself was very friendly, courteous, efficient and effective. He offered a glass of water to people waiting as it was a very hot day. It was a much appreciated gesture. He just needs another staff member to help out at busy times. Drop off of car on return was very fast and effective. No waiting involved. But it meant another long walk with baggage across a busy road as far as the terminal building. The absence of a footpath in places meant that car renters had to walk on the road. Dangerous, especially if young children are involved. Need to install safe pedestrian walk way from Budget office to airport terminal. The car itself was in very good condition and well maintained. Overall dealing with Budget near Gerona airport was a pleasant experience. I would go back to them again with future business. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by THOMAS - 17 July 2018
" Overall , very happy "
" Very Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 17 July 2018
" m "
" m "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARY - 17 July 2018
" Overall very good "
" Paperwork stated NO damage on car but when inspected there was some damage & had to get it signed off delayed as we had to wait for that to happen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOE - 16 July 2018
" As above. "
" Hidden charges mean I will never use or recommend you to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VIGO, ES - Reviewed by CATHAL - 16 July 2018
" Great price and very easy to use "
" Counter staff were very nice but had to wait over an hour to pick up the car and over 40 minutes at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 16 July 2018
" N/A "
" All went well except for 2 issues. 1. Waiting over an hour at the counter even though it was booked online. 2. Given the wrong car at first - a fiat 500 instead of citroen elysse However, overall the experience was fine. Car was perfect. drop off close to terminal and very good value. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAVLO - 15 July 2018
" Very happy "
" Good experience, friendly and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RAYMOND - 14 July 2018
" Very good "
" Very good experience and nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by PATRICK - 10 July 2018
" Efficient staff at counter, car was excellent. Drop off, office closed 1/4pm which coincided with drop off, but staff member did advise to drop key and this was very helpful. "
" Efficient staff at counter, car was excellent. Drop off, office closed 1/4pm which coincided with drop off, but staff member did advise to drop key and this was very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MICHAEL - 10 July 2018
" I am a returning customer. I am disappointed with this experience. My previous experiences were very positive. I previously found Auto Europe professional and competent. Customer satisfaction and quality are at the heart of your company's philosophy. Live your philosophy. Do the right thing. Review the video of the car at pickup and see that I am not responsible for the damage. "
" The vehicle I rented was fine but had some scuff marks. The marks were minor but definitely present. The contract listed marks but if was not possible to identify which marks on the actual car were being identified in the contract. The desk attendant did not come to the car. It was late evening so it was not possible for me to examine the vehicle in detail when I picked up the car. By the way, the desk attendant when looking at the car at drop-off was not able to clarify to me the marks that were present in the contract. Because of the presence of the scuff marks I took a video of the car the morning after pick-up. The video clearly shows scuff marks. When I returned the car after two weeks, two scuff marks were added to my contract. These marks are clearly visible in the video and were definitely present when I picked up the car. I feel aggrieved that I am being made to pay for Keddy's negligence in identifying and communication scuff marks that were present in the car at pickup. My expectation is that Keddy would have a full and detailed inspection completed before presenting a car for rental. I expect the state of the car is clearly documented and communicated before handing over the car to your customer. I am a returning customer. I am disappointed with this experience. My previous experiences were very positive. I previously found Keddy professional and competent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
REUS, ES - Reviewed by NOEL - 10 July 2018
" Overall everything was perfect once I got the car but I did have to wait around 30mins with my family to get the car. "
" Overall everything was perfect once I got the car but I did have to wait around 30mins with my family to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAUL - 10 July 2018
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ALEXANDER - 09 July 2018
" No problem from start to finish "
" All very smooth, pickup and drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 09 July 2018
" I have always used Auto Europe for past 10 years and generally find them competitive and user friendly. Most of the problems we have had have had to do with Bushbinder/CarVal & Firefly(Barcelona only) so I will avoid using them again when booking with Auto Europe again this December in Munich Airport "
" There was a delay of over 1 + 1/2 hrs from arrival to collection of the car due to unavailability of vehicles at the depot. Also Firefly did not have a depot in terminal 1 hence we had to travel over and back 3 times between terminals to collect baggage and passenger and still had to wait for car to be made available. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RONAN - 09 July 2018
" AutoEurope was not helpful or proactive in dealing with my complaint that the wrong car class was provided. "
" Extremely slow process of getting the car, and the car provided was not the correct class. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by LIAM - 08 July 2018
" If you have read fully my comment re. RECORD GO and stand over this kind of customer service then that says alot about your own customer service. I should be compensated for this appalling experience "
" Terrible. The first car we got was badly damaged including the back lights. Most of the damage wasn't listed on the form that I was asked to sign several times before I inspected the car. Then when I got into the car the music/radio system wasn't working. I called over one of the staff and she couldn't get it working. Then we were offered another car so we had to take all our luggage out again. Again the staff member asked me to sign the declaration form re. damages on the car without inspecting it but I insisted on inspecting it first. Again there was alot of damage not recorded on the form. On returning the car, we had to wait for about 25 minutes before it was inspected. The staff member demanded photographs for all the damage which luckily we had taken before driving the car. Again the damage that we had seen on inspection before taking the car out wasn't updated on their system. So frustrating. Also we all had tickets in numerical order and waited in the cat return area but the staff member didn't look for any ticket numbers to see who was next. Instead he inspected whoever was nearest him. When I asked him to confirm there was no extra damage to the car he became verbally hostile and only after alot of persistence he stamped on our form that there was no new damage caused by us "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by THOMAS - 07 July 2018
" Overall a good experience, price was competitive but really need to improve signage at Reus - stressful experience. "
" On collection at El Prat it would have been better if the car was at the right terminal. I ended up with the choice of either a different car or wait at least 1 hour. On drop off there was no signage for Keddy or Europcar at all at Reus airport. I ended up nearly missing my flight because I was driving around looking for where I was meant to go. Keddy staff were friendly at Reus, but really need to put up signage and provide directions for drop-off. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by CIARAN - 07 July 2018
" Good counter staff. Up sold. "
" Very confusing working out details of the rental. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by PATRICK - 07 July 2018
" The only issue I would raise is having to buckle in the infants chair as instructions were complicated to follow "
" Good and efficient service at pick up and drop off. Lovely vehicle well validated. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JAMES - 05 July 2018
" Very good service and customer interaction experience especially at drop off "
" very good service and customer interaction experience especially at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CRAIG - 05 July 2018
" Slow "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by DAVID - 04 July 2018
" This is our 3rd time using Auto Europe- best price & easy to use system. "
" Efficient no hassle company. Would not hesitate to recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by EOIN - 04 July 2018
" Everything went well with Auto Europe "
" 2nd time renting a car with Thrifty. The car this year was not of the same quality as the car last year and struggled on the GC-1 motorway on Gran Canaria. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by WILLIAM ALPHONSUS - 03 July 2018
" All good "
" A bit confusing at drop off no signage where to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DEREK - 03 July 2018
" There was quite a large dent on side of car which wasn't noted on the form. So make sure you have a good look at the car and check any marks or dents have been noted. Once we pointed out the dent there was no problem for Dollar to update the form "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by STEWART - 03 July 2018
" we had a very unpleasant experience with Interrent but we could not do anything about this such as cancel the booking and rent a car from another company as we had already made the payment via auto europe. "
" we have rented an economy car Nissan Micra or similar. However, the staff harassed us that they only have Fiat Bambina and we have to pay extra money to get the correct size car. In the end we paid 6 euros/day extra just to get the car Fiat Panda we have originally rented and paid for with autoeurope. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GARY - 01 July 2018
" Good experience. While the car was not what we ordered we did get a similar size vehicle as prescribed in the booking. The counter staff was very friendly, did try to push some Extras but this is to be expected. Overall a good experience "
" Good experience. While the car was not what we ordered we did get a similar size vehicle as prescribed in the booking. The counter staff was very friendly, did try to push some extras but this is to be expected. Drop off was very quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NIALL - 01 July 2018
" We always book through AutoEurooe. Very easy process altogether. "
" No issues at all with the car. However collecting the car took about an hour. There was a ticket system that wasn't well advertised and there seemed to be two lots of tickets in use. We had no problem with our car but there were two other customers at the desks at the same time who were told the cars they had reserved weren't available and they were offered much smaller cars. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HLIF - 01 July 2018
" Z "
" The ratings are low because after having a long flight I had to wait 1hour and 45 minuets until I got the car. That is unacceptable. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by IGOR - 28 June 2018
" Highly recommended "
" Best price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMER - 28 June 2018
" I use you all the time and I like that I can buy the extra insurance from you at a very reasonable price. I feel very reassured using you and your prices are goo "
" The check in experience was a bit uncomfortable because there was a lot of pressure to buy excess insurance even though I had already bought that from Auto Europe. She kept trying to frighten me. Although I understood that breakdown assistance was available and included she was saying that it was available but would have to pay all the costs. That was not the impression that I got from their T & C. When I finally found the car I noticed some other marks wasn't too sure if it was dirt or scrapes , so I had to get the Rep to come and look at it as it wasn't on the form. In fairness the rep was fine and marked the form. Obviously if the car was cleaner on the outside it would have easire too assess and this process delayed us further but the car itself was great. The drop of experience on the other hand was great. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by CARLA - 28 June 2018
" Great car, very good service. "
" All was great! Got a brand new car and process was fast and flawless. Very close to the airport. Recommend to call for pick up vs just "wait" the shuttle van to come and get you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SEAN - 27 June 2018
" Our first car rental on holidays in 8 yrs so it was a very positive driving experience to Lloret de Mar and Perpignan "
" We were delighted with the service we got from Thrifty, it just took us a little longer to return the car, as we drove into the normal car park by mistake, and then had to abandon the car briefly at the exit gate, and go pay 0.15€, before we could exit and go to the rental car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MIGUEL - 26 June 2018
" With Auto-Europe zero issues, great price, great CDW coverage and highly probably will return to use their services and recommend them. "
" I arrived at the counter that it's in the car park, just in a different location than the website says it is. The staff (3 people) only 2 attending. Was overloaded by people trying to get their car rentals. Took more than 30 minutes to be attended (considering that I have been traveling with 2 babies and my wife). The attendant was fine and all the explanations were clear. The return, because I flight so early was in the letterbox with zero issues. So, put aside the delay in getting the car, everything was fine. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by LUKE - 26 June 2018
" The overall costs were not obvious when booking. My online booking said all costs were included "
" I had to pay an additional 300 euro stuff the airport that I didn't expect to "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MIRIAM - 25 June 2018
" Very easy website. Good that you offered no excess option with low deposit as this didn't feature on other sites. Have booked with you before and recommended you to family and friends who have also used your company. Happy customer and will gladly use your company again. "
" Long time at hire desk, even though very few customers at the time. Car worked fine mechanically but had a lot of body damage. Also was not cleaned prior to collection. Staff were pleasant at both collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by MOHAMED - 25 June 2018
" Check your car condition before renting to paying clients. "
" The car had no antenna, driving for miles without radio. Two days with the car, oil indicator litup, I had to buy oil to top up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MURCIA, ES - Reviewed by ALEXEI - 25 June 2018
" nothing to add "
" the staff insisted of buying extra insurance and it cost us extra 200 euros "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by TANJA - 23 June 2018
" Auto Europe has great offers and am very happy to always book with them. "
" Late arrival is charged weather the customer is late or the flight has been delayed. Staff's English language was very bad. After my flight was delayed and after waiting for Wiber staff to pick us up at the airport for more then 45 minutes and after I paid for being late, the staff were unpleasant and nervous. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JOHN - 20 June 2018
" The only complaint I have were the directions from auto Europe on how to find Orlando at the airport. They are all wrong. You told us to turn right when we should have turned left, the area outlined with a number does not exist. When we phoned the auto Europe number the help people were no help and just told me they were not based in Tenerife so could not help. "
" Orlando were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLM - 20 June 2018
" excelent "
" excelent always use car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DYLAN - 20 June 2018
" No issues what so ever although i did opt for the full insurance cover. "
" No issues what so ever although i did opt for the full insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by THOMAS - 19 June 2018
" the booking was simple and as we are aawy again in August we will consider auto Europe but are just Luke warms at this stage. "
" they were efficient though desk is a very long way from international arrivals. The guy was determined to sell us additional insurance which created doubts with us so we paid 44 euro for break in damage as he told us depending on breakdown we would be charged an additional 325 euro even though we purchased the excess insurance with initial booking. there were quite a lot of scrapes and dents on the car. so did not feel comfortable with car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
VIGO, ES - Reviewed by KEVIN - 17 June 2018
" Very good and friendly "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RAIMUNDAS - 16 June 2018
" Only best memories, everything was better than expected, friendly staff, brand new car for price of peanuts, smooth process. No doubts will use it again "
" Only best memories, everything was better than expected, friendly staff, brand new car for price of peanuts, smooth process. No doubts will use it again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 13 June 2018
" Have hired several cars with auto Europe and always been satisfied but very dissapointed with centauro on this occassion "
" One hour at least in queue to pick up car.car in very poor condition with lots of scrapes and dents,contract was to be full to full but on receipt it was 80% full asked to return at same level which was difficult to judge. Car engine was very dissapointing with no power on any kind of incline. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by DAVID - 12 June 2018
" I would not recommend this company to anyone and I believe all car hire search engines should remove Record Go from their sites. I have not read one positive review about this company - nothing but complaints about over-charging & poor customer service. WE were also told we were going to be charged for a small scratch to the rear light but no one from Record could confirm how much the repair would cost and so they debited the 2000euro security deposit from our credit card. We have contacted them on numerous occasions to request a breakdown of what the final charge for repair will be and they have not responded. USE RECORD AT YOUR PERIL!!! "
" Customer Service Appalling - so rude and unaccommodating. The Customer service person at collection was so incredibly rude. We were charge 40 Euro as our flight was delayed and we could not collect our car until 11.30pm, which is 30 minutes outside of their normal operating hours. While we accept that this is stated in the contract it was the manner in which the customer service person interacted with us which we found most unacceptable. I would not recommend this company to anyone and I believe all car hire search engines should remove Record Go from their sites. I have not read one positive review about this company - nothing but complaints about over-charging. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PATRICK - 14 May 2018
" So lovely to deal with....and the fleet has only clean new cars . "
" We arrived in 2 hours late due to flight delay and they couldn't have been nicer...stayed open for us. So polite and curtious....would go with OK Rent again in a heartbeat and would highly recommend them. New fleet ...great people...so close to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ELIZABETH - 09 May 2018
" All went very smooth "
" Have done already "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by LEE - 29 April 2018
" The car was really dirty when we picked it up, to the point where we had to dust it externally to video the bodywork for damage, & at a point I discovered a dent in the central bonnet exceeding the size of a €2 coin, not on the current damages sheet.... Aside from this, it was a good experience. "
" They can linger over hard selling of cover/extra cover/unnecessary cover at the desk, it is frustrating. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by PATRICK - 21 April 2018
" Needed too extend car rental by 1 day and was charged an additional €80 against the 29€ I paid for the week "
" Needed too extend car rental by 1 day and was charged an additional €80 against the 29€ I paid for the week "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
REUS, ES - Reviewed by NORMAN - 11 April 2018
" Super "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 11 April 2018
" Very good experience "
" Car was upgraded - very good condition and reliable. Friendly staff. Pick-up and drop-off were without queues and were efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NOEL - 25 March 2018
" great service "
MALAGA, ES - Reviewed by DERRY - 25 March 2018
BARCELONA, ES - Reviewed by MARCO - 12 March 2018
" Everything was fine but on your website there was an excess of 750 Euro but there it was an excess of 1200 Euro. You should check this so you maybe need to update your information. "
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 06 March 2018
MALAGA, ES - Reviewed by MICHAEL - 01 March 2018
" Cigar ligher socket didn't work "
SANTANDER, ES - Reviewed by JOHN - 25 February 2018
MALAGA, ES - Reviewed by PATRICK - 21 February 2018
" Trouble free rental - no issues - excellent service - brand new car provided - very competitive rental price - what more could one want!! "
" as above "
MALAGA, ES - Reviewed by ANDREY - 19 February 2018
" Staff was quite pushy towards upgrades and extras. "
MURCIA, ES - Reviewed by JULIE - 12 February 2018
" Very happy with service excellent "
" Great service only waited in queue short comepaired To other other company?s "
BARCELONA, ES - Reviewed by SANDRA - 11 February 2018
" Instructions on how to find firefly was out of date. We walked around for ages to find they have no office in the terminal. It?s in the car park across the road. "
MALAGA, ES - Reviewed by DECLAN - 02 February 2018
" I chose Firefly because of the low cost, and was pleased with them before. when I picked up the car I was pressured into an upgrade, which I accepted. However at drop off, having had no incidents, the surveyor picked upon a very small scratch, one cm long under the drivers handle, for which I ended up paying ?200. When I picked up I was told not to bother with small scratches. When I objected I was told to claim from my insurers. I did not have time to make further objections as I was anxious to check in for my flight. From a reasonable cost of ?74 I ended up paying ?328 in total. I feel totally ripped off ! "
MALAGA, ES - Reviewed by JOHN - 02 February 2018
" This rental was trouble free and hassle free really. However, I previously rented with Goldcar in December and am horrified that they tricked me out of over ?200 by charging me for insurance which I had already bought with auto europe when I hired the car.... "
" Record car was not as good as car could have been . The centra locking did not work , which was a nuisance more than anything really. On the bus side, it was a Diesel so no complaints overall. "
MALAGA, ES - Reviewed by GERARD - 23 January 2018
" Always great service and good value "
MALAGA, ES - Reviewed by FRANK - 17 January 2018
MADRID, ES - Reviewed by GERMAN - 12 January 2018
MALAGA, ES - Reviewed by PASCAL - 04 January 2018
" Auto is great, clear overview about prices and choices "
" Customer service well could be better, considering the overall bad conditions of the rental car, plenty of scratches broken door lock, stuck back seatbelts, and more that I had to get signed off before departure, which weren?t mentioned of initial report, then having to deal with a customer service person that almost barked at me......hence I will not recommend ?Record? to anyone ! "
LANZAROTE, ES - Reviewed by THILO - 02 January 2018
" I booked a car from interrent, and upon pick up I came to know that it was with europecar. I noticed this only because there was no interrent station at this airport, and staff told me that I have to go to europecar. Why was this not on my booking from auto europe? "
" Company was fine, but no labels at airport where to find them (they were serviced by europecar) "
MALAGA, ES - Reviewed by STEPHEN - 13 December 2017
MALAGA, ES - Reviewed by VERONIKA - 06 December 2017
" very good "
" very pleasant staff "
MALAGA, ES - Reviewed by JOHN - 30 November 2017
" No hard sell of insurance etc. Fast service at collection. One negative is the distance from the arrivals to pick up the car and the distance to return car "
ALMERIA, ES - Reviewed by PAUL - 23 November 2017
" I had my query re my final invoice answered today by phone after receiving three answers by email which had no relevance to my specific question. I am not impressed with the lazy prepared answers which were trotted out. "
" Efficient and pushy for up sell as usual. "
ALMERIA, ES - Reviewed by GARRET - 12 November 2017
" Tried to book car from 14:30 on Saturday and drop back 14:30 Monday. Wouldnt allow me that time so had to pick up at 13:00 which meant I had to drop back in Malaga at 13:00 which was too early for our 16:30 flight.Emailed AutoEurope to change time but advised I had to contact Maggoire,I contacted them but they told me AutoEurope could only change.Both AutoEurope and Maggoire both told me it was nothing to do with them and go to the other,somebody wasn't telling the truth and blaming the other which I was very annoyed about!!! "
" Please read comment above!!! "
ALICANTE, ES - Reviewed by FRANCISCO - 09 November 2017
MALAGA, ES - Reviewed by PETER - 07 November 2017
" Was too long waiting to served following arrival at desk.Was anout 30 mins waiting. Staff was helpful and courtious. "
ALICANTE, ES - Reviewed by JON - 07 November 2017
" Good price comparison site and a straightforward booking process. "
" That rarest of beasts, a civilised budget car rental company. There was no problem dealing with them, the staff were polite and helpful, no queue during pickup, and the shuttle drivers were extra accommodating when dealing with one of the group who is pregnant. Will be using them again. "
PALMA DE MALLORCA, ES - Reviewed by WILLIAM - 06 November 2017
" Luckily we were getting a car mid morning. We'd arrived late the night before so the office would have been shut. Staff were really patient! "
IBIZA, ES - Reviewed by ROBERT - 03 November 2017
MALAGA, ES - Reviewed by JAMES - 31 October 2017
" Normal "
" Over crowded, understaffed. Long wait "
GERONA, ES - Reviewed by DECLAN - 30 October 2017
" I've booked many cars with Auto Europe. Great Service "
" Returned car full of fuel and showed them refill receipt. They still charged me ?56 as they stated only 7/8th full. The fuel gauge showed totally full - I felt totally ripped off and there was nothing I could do. I will never use Firefly again. I have used Auto Europe many times and have no gripe with you. Thank you. "
PALMA DE MALLORCA, ES - Reviewed by PEADAR - 26 October 2017
LANZAROTE, ES - Reviewed by DAVID - 23 October 2017
BARCELONA, ES - Reviewed by DANIEL - 07 October 2017
MALAGA, ES - Reviewed by COLM - 03 October 2017
" only interested in selling ins, not good about,AE never use them again ,sorry i did not use gold car ,will not make that mistake again regards C. "
MALAGA, ES - Reviewed by SIMON - 02 October 2017
" Unlimited mileage is not limited to 2000km. The car had lots of small bumps and scrapes. Overall it was ok "
PALMA DE MALLORCA, ES - Reviewed by HUGH - 02 October 2017
" I booked for 3 days from the 26 to 29 but when booking came through it was only for 2 days from 27 to 29 see booking reference 13289219. I was charged for 3 days. I confirmed the correct price via a later quote reference QEU311126874. Please check these details and refund me 1 day please. I contacted customer service and did not receive any help with amending my booking or getting credit for overcharge. "
" They were letting people skip the queue at pickup. They expect customers to sign a confirmation of the condition of the car before they have seen it "
MALAGA, ES - Reviewed by ROBERTAS - 01 October 2017
" All good happy:-) "
" All was good, accept 40e charge collect car at 23:00 If your flight day time its ok if after 20:00 beter get diferent company with no charge. "
SANTIAGO, ES - Reviewed by BRENDAN - 30 September 2017
" Excellent in every way "
" Lovely pleasant friendly professional staff "
MADRID, ES - Reviewed by ROLANDAS - 30 September 2017
" Easy order system, clear terms, good value "
" 45 minutes queue to pick your car is not acceptable. Why have it pre-booked then online? "
ALMERIA, ES - Reviewed by DARREN - 28 September 2017
BARCELONA, ES - Reviewed by SEAMUS - 28 September 2017
FUERTEVENTURA, ES - Reviewed by DARIUSZ - 28 September 2017
" at the Avis desk, there were some missunderstanding regarding payment. We were asked to make extra payment for additional 2 days, lucky we had our confirmation printed "
" One and half hour waiting time in a queue to get to Avis office at the airport was a really annoying, especially after long flights. Other rental companies had almost no queues. . Stuff very nice and helpful. "
BARCELONA, ES - Reviewed by THOMAS - 27 September 2017
ALICANTE, ES - Reviewed by GERALDINE - 25 September 2017
ALICANTE, ES - Reviewed by MIGUEL ÃNGEL - 20 September 2017
BARCELONA, ES - Reviewed by JEREMIAH PHILIP - 19 September 2017
" Good web site at compiling all the rental companies in each city. You are able to compare the different rental companies and charges on one page. "
" Good small rental company. You will have to be prepared to wait for over an hour if it is high season. "
PALMA DE MALLORCA, ES - Reviewed by DOLORES - 18 September 2017
" Appalling service Waited 2hrs for car If I was willing to pay another 30 euro I would skip the queue Crazy system I then had to pay an extra 259 euro To cover indemnity etc "
MALAGA, ES - Reviewed by MARK - 14 September 2017
MALAGA, ES - Reviewed by MICHAEL - 14 September 2017
" I have used Auto Europe for many years but have been disappointed with their response, or complete lack of to my recent problem with GoldCar/ Rhodium "
" My problem is really with GoldCar/Rhodium who I found to have some very "sharp practices". On returning the car in perfect condition and having it visually checked by a member of their staff I subsequently got an email to inform me that the bonnet had been damaged and an invoice for ?250 was attached. They then proceeded to deduct ?370 from my account. The matter has been reported to Visa, my credit card provider.I am one of the clients who declined their excess insurance as I have my own excess policy..but they get their money from you by other means. Never again ! "
PALMA DE MALLORCA, ES - Reviewed by DECLAN - 13 September 2017
" Good site, easy access & provides the best rates. All good.! "
" Good team to deal with. Not located at the airport but worked out faster than queuing at an airport desk to get our car & go.!! "
PALMA DE MALLORCA, ES - Reviewed by LUKE - 07 September 2017
" Awful customer service. Never got to hire a car and was charged and still have not heard back from customer service "
" Could not rent a car as they would not allow us to use two credit cards in the same name. And this is not stated anywhere. Very disappointing "
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 04 September 2017
" Excellent service by all personnel at Alamo "
BARCELONA, ES - Reviewed by RAJIV - 03 September 2017
ALICANTE, ES - Reviewed by BRIAN - 02 September 2017
" Very rude at pick up when I wouldn't buy their extra insurance. Car was half empty when I picked it up brought it back full and was charged 25 euro for diesel "
MALAGA, ES - Reviewed by ALAN - 31 August 2017
" Marked down as they hard sell their insurance excess product. It is quite obviously that their staff are on commission as the loose interest in customer service, once you decline it. They also insist that they withdraw ?1,800 from your credit card as a deposit rather than just putting a hold against the card for this amount. I would recommend them but they need to review their customer experience at car collection and change how they incentivise their staff as the current model has a significantly detrimental impact on customer experience. "
PALMA DE MALLORCA, ES - Reviewed by ADRIAN - 30 August 2017
PALMA DE MALLORCA, ES - Reviewed by IRYNA - 30 August 2017
ALICANTE, ES - Reviewed by STEPHEN - 27 August 2017
" Over all we were very satisfied with our car rental with Record. The only issues we had were the wait at the desk to collect the car and the actual finding the car. There were at least six people behind the service desk at the airport, but only one or two of them seemed to be doing anything. Maybe we were arriving at the end of a shift or something but considering the length of time we had to wait it was annoying. Once we had our keys we were told to go to the third level of the car park and our car was in a specific parking place. It would have been nice to have somebody there to go over the condition of the car before we left. The same is to say on the hand back. There was nobody there to check the car when we dropped it back. "
ALICANTE, ES - Reviewed by DEREK - 27 August 2017
" I paid for insurance with your company and then when I got to the record car hire desk I was told I didn't have insurance and I would have to pay for it again there like it or lump it no matter how many times I told him "
" There was no aerial on the car ,and then I had to pay for extra insurance even after I paid for it with auto Europe and I showed it at your desk ,and then I got a child's seat which I paid 75 euros for as an extra but you would not of buy a child doll in the seat never mind a child shocking way do dear fit the service would not use you again "
SANTIAGO, ES - Reviewed by JOHN PAUL - 21 August 2017
" Staff were very friendly and helpful which made for a very positive experience. "
" Staff were very friendly and helpful which made for a very positive experience. "
PALMA DE MALLORCA, ES - Reviewed by DIARMUID - 11 August 2017
" waited for 40 mins at airport for shuttle bus to their pick up point. the shuttle bus stop wasn't signposted, it was just a parking space in the airport. I had to ask other shuttle drivers if they stop here and if they are still running as it was 12.30 at night. the other shuttle buses had gone and come back twice to their car pick up point and we were still waiting not sure if they would arrive or not. I was almost calling a taxi to try go and find them. we had to change a baby car seat for a bigger one. my wife had a lot of attitude from the people on the desk about changing it, they put their heads down said thats all they had and my wife saw the seats in the other room. this after a long day travelling. "
MALAGA, ES - Reviewed by RICHARD - 11 August 2017
" (1) Very slow car collection. (2) My car was inspected on return, everything OK, car clean, no damage, full tank of fuel. Everything passed as OK by your staff. But I am still waiting to know why an unexplained deduction of ?20 was made from my credit card the next day. Perhaps you can tell me? I have emailed the reservations desk but no reply yet. "
" On the bad side: Slow service. Not friendly. Unexplained deduction from my credit card. On the good side. The car was in good condition. "
MALAGA, ES - Reviewed by WILLIAM - 11 August 2017
BARCELONA, ES - Reviewed by NURIA - 08 August 2017
" Worked fine however my debit card gave me problems to pay the vehicle. Despite I had enough money on it did not went through and had to use a different card. I will very much appreciate that this will not happen in the future. "
" The guys at the rental desk in Barcelona T1 were incredibly friendly and helpful. All was smooth, no waiting time, there was no hidden/extra fees etc. And the car was brilliant. I got a brand new Micra with a lot of accessories like cruise driving mode, a/c, Bluetooth radio, hands free phone. It was 100%! I will definitely recommend it and I will rent again with ALAMO/Enterprise, great service! Well done guys! "
PALMA DE MALLORCA, ES - Reviewed by FINTAN - 08 August 2017
" Autoeurope as booking agent were fine but gold car at palma airport were disaster staff very rude unhelpful spoke very broken english gave no choice but to take there extra insurance at?191 for the week made to sign paperwork that was all in Spanish very bad experience felt bullied to sign for extra insurance when I had my own told staff this would not except this girl who had ripped me off was congratulated by her colleagues afterwards could see this as I left desk would not recommend goldcar as hire company very very difficult to deal with was told if I did not take their insurance they would debt ?1550 from my credit card and I probably would not get back maybe in a month maybe not this company is a disgrace. "
GERONA, ES - Reviewed by KARIN - 07 August 2017
" Excellent service. "
" Very good customer service "
ALICANTE, ES - Reviewed by KEVIN - 03 August 2017
" Maybe offer year long additional insurance? I'm a frequent renter and am always being offered additional insurance in Spain "
" Stop the hard sell on your additional insurance, stop trying to frighten people into taking them out. Provide a spare tyre too, I did'nt need it but for peace of mind in the summer time it would be great. "
BARCELONA, ES - Reviewed by QUENTIN - 01 August 2017
" Only one issue where the man who inspected the car on our return tried to say a scrap was new. If we hadn't called the day after we received the car and reported it as already present- we would have been charged for something pre- existing. Luckily we had reported it and all was fine. "
" We had the most pleasant check in experience we have ever had with renting cars over many years. No issues at desk at all- no surprise fees or surprises with our car type. Stress free and we were delighted. "
SANTIAGO, ES - Reviewed by ELIZABETH - 01 August 2017
MADRID, ES - Reviewed by NURIA - 28 July 2017
" The waiting time is usually quite long. I was charged 6? for clean the car (the alternative was to pay 20? on it's return). I was told my car was new and had no scratches. All turned not to be true. Thanks the girl at the car park was very friendly and accommodating. I will.most likely avoid InterRent if I can "
PALMA DE MALLORCA, ES - Reviewed by DONAL - 27 July 2017
" Simple and clear booking process. "
" Despite a delayed flight all went smoothly. "
IBIZA, ES - Reviewed by STEPHEN - 26 July 2017
" Unfairly charged me ?40 for me picking up the car outside normal working hours even though the car was booked for the exact time they close. Delay was caused getting shuttle bus from airport to car hire company. "
SEVILLA, ES - Reviewed by DECLAN - 24 July 2017
" Our experience was excellent. We were dealt with by very professional and friendly staff. we felt that our custom was cherished. I will be happy to do business again in the future. "
ALICANTE, ES - Reviewed by FRANCIS - 24 July 2017
" Drivalia said that With the Auto Europe Additional Insurance in the event of a claim I would have to pay Drivalia and seek reimbursement from Auto Europe This I found to be unsatisfactory and I took out Comprehensive Insurance with Drivalia at an additional cost of ?121.50 to avoid being out of pocket while claiming from Auto Europe This made the cost of car hire for 1 week ?440.40 which is very expensive "
" Sort out the additional Insurance situation mentioned in Auto Europe suggestion "
GERONA, ES - Reviewed by MADELINE - 23 July 2017
" Service charge on the bill should be refunded as I don't believe that this should be included. Unsure of why there should be one? I have requested a refund from them. "
GERONA, ES - Reviewed by BRENDAN - 21 July 2017
" We booked a car well in advance only to be told on arrival that the car type was not available.The only choice given to us was pay extra for upgrade or accept smaller car without reimbursement. "
" We booked and paid for Opel Astra or similar car.Interrent wanted us to upgrade at a charge as car type was not available.We had to settle for a VW Polo which was too small for two adults ,two teenagers plus baggage but still charged for bigger car. "
MALAGA, ES - Reviewed by ROBERT - 20 July 2017
" Very easy to use and great value and having a freephone Irish number is really handy "
" Very friendly staff and easy to deal with and airport desk and pick up and drop off was great. Also very good value for money and full to full fuel policy I really like "
MALAGA, ES - Reviewed by THOMAS - 16 July 2017
" Disappointed with car ,it would not start haszard lights flashing had to wait 40 mins for a guy to come to start the car it took 20 mins to get the people to understand what the problem was also l was late for an important meeting "
" As above "
BARCELONA, ES - Reviewed by FRANK - 15 July 2017
" Office was understaffed when collecting car so there was a long wait. "
VALENCIA, ES - Reviewed by TONY - 14 July 2017
MALAGA, ES - Reviewed by FRANCESCO - 13 July 2017
" The time we spent together pick the car was ridiculous, more than one hour on queue for just 4 person before us and 3 employee at the desk. Even the requests to pay extra money to clean up the car or the request to pay extra in case of accident for the road assistance, it's crazy. The car was ok, in perfect condition and the return was ok. "
MALAGA, ES - Reviewed by GERARD - 12 July 2017
MADRID, ES - Reviewed by GORDON - 12 July 2017
" Ok Rentals was advertised at Madrid Airport. Not so. We had to follow un clear directions to meet a courtsey coach which drove us 10 minutes down the motorway to The Crown Plaza Hotel.Despite completing an on line booking, We had to go through more paper work that took another 20 minutes. Themn down 2 stoties to the basement. More checking of car and paperwork, another 20 minutes plus another 10 minutes to be serviced in the basement. The car had many bumps and scrapes and had 48000kms on the clock. "
" see above "
ALICANTE, ES - Reviewed by YURIY - 11 July 2017
" Very old car "
MADRID, ES - Reviewed by KATE - 10 July 2017
" Good and easy comparison between Hire Car companies to get the most appropriate and cost effective deal. "
" It would be good to have a desk at Terminal 4 in Madrid, most other care hire companies seem to be there and we arrived there and found we had to use a bus transfer to T1. There was a long queue at the desk even though we had booked and paid in advance - we waited about 1.5hours in the queue. The car was in good condition and clean, we had no problems with it. when we returned to T1 it was poorly signed to the Hire Car return around the airport and in particular from T2 where we filled up with fuel. Inside the Hire Car return, we could not easily see where to leave the car (in pouring rain!). Generally pleased. "
BARCELONA, ES - Reviewed by IAN - 09 July 2017
BARCELONA, ES - Reviewed by JOE - 09 July 2017
ALICANTE, ES - Reviewed by SEAN - 08 July 2017
" Very easy to book and very competitive pricing. "
" More staff on duty at arrival to process clients faster. "
BARCELONA, ES - Reviewed by MICHEAL - 07 July 2017
" Good price range. "
" Fast friendly service "
ALICANTE, ES - Reviewed by STEPHEN - 06 July 2017
" Very happy all round "
" Good friendly service at very affordable cost. "
MALAGA, ES - Reviewed by TONY - 04 July 2017
" Well organised on collection but very slow. It took an hour. A lot of people there. "
" Collections a little quicker "
ALICANTE, ES - Reviewed by IRINA - 03 July 2017
" very poor organisation of returning. About 25 minutes of waiting in the queue which is unacceptably. "
SEVILLA, ES - Reviewed by TERRY - 01 July 2017
" Lots of add ons and car had air condition was faulty "
" I booked and payed on line then upon collection was told there was other additions to pay for I had to pay considerable more so I felt it was very misleading plus the cars air conditioning was faulty I am still awaiting the mechanics opinion I didn't receive any money back "
ALICANTE, ES - Reviewed by BERNADETTE - 30 June 2017
" Dropping off car was the only part that i was unhappy with. As we arrived we drove around twice to find appropiate spot and dropping of key...gent on phone in offoce with customer..we waited...eventually the staff member on his fb page ignorong customers..i had to asked him if he would take car keys...very uninterested staff member. If this was the standard of service at arrivals desk...i would not book again.....insurance very expensive..be nice to know full costings before customets complete booking on web site "
ALICANTE, ES - Reviewed by GAVIN - 28 June 2017
MALAGA, ES - Reviewed by JUSTIN - 28 June 2017
BARCELONA, ES - Reviewed by JOHN - 25 June 2017
" Brand new car. A very quick snd smooth transition both on oick up and return. "
MADRID, ES - Reviewed by GERMAN - 24 June 2017
GERONA, ES - Reviewed by DAVID - 20 June 2017
" There was a bit of pressure to pay an additional 50 euro for breakdown/towing cover - but we had a separate insurance policy that covered this, even though the woman in the Alamo office was a bit skeptical about it! She couldn't check our car when we returned it at 2.30 because she was alone in the office...though there were no problems and our 250 euro deposit was back in our account within a couple of days. Car was comfortable and in good condition. "
BARCELONA, ES - Reviewed by GRAEME - 20 June 2017
" Check in took a long time, Although there was a numbering system to manage queues. the process took a long time with each person ahead of us. We were quite quick to get through and staff did not do the hard sell (too much) "
MADRID, ES - Reviewed by GRAINNE - 20 June 2017
" I have been dealing with autoeurope for many years and have always found them to be excellent. "
" i have booked and rented many cars over the years and I have always been able to change the driver name when I collect the car if need be (i.e. If my husband decides he would like to do the driving). Internet did not allow this and so we had to pay for an extra driver, they then charged more than was stated as the day rate for an additional driver and the customer service person was less than polite. The car we were given was scratched all over and not of an acceptable standard in my view. "
BARCELONA, ES - Reviewed by DEIRDRE - 19 June 2017
" Sorry I was not very happy with ZE Interrent - wait time was 1.5hrs at the counter for service. Not really an acceptable wait time - no sign of any management presence to address /resolve the issue. However when I finally was served - the lady who took care of my rental was very efficient. "
BARCELONA, ES - Reviewed by DECLAN - 19 June 2017
" All very smooth with Auto Europe would happily recommend them. "
" Only issue I had was that I had to pay ?6 at start of rental for them to clean car when I came back or else have it cleaned myself!!! "
PALMA DE MALLORCA, ES - Reviewed by EAMONN - 16 June 2017
" reception slow but explanation satisfactory tony was helpful and charming the young lady at the car also and the gentleman on return likewise 9 out of 10 well done "
" the above remarks apply to enterprise alamo "
PALMA DE MALLORCA, ES - Reviewed by GABOR - 15 June 2017
" Auto Europe is fine. Only the recordgo service was poor. We had to pay extra 40? because the Ryanair was delayed and the recordgo terminals did not work. Which means we had to wait until after 11pm. We tried to explain that we were were there but they said they did not care about this. We had to pay extra 40?. "
" Auto Europe is fine. Only the recordgo service was poor. We had to pay extra 40? because the Ryanair was delayed and the recordgo terminals did not work. Which means we had to wait until after 11pm. We tried to explain that we were were there but they said they did not care about this. We had to pay extra 40?. "
SANTANDER, ES - Reviewed by DAVID - 14 June 2017
ALMERIA, ES - Reviewed by IAN - 12 June 2017
ALICANTE, ES - Reviewed by ANNE - 12 June 2017
BARCELONA, ES - Reviewed by JOSEPH - 10 June 2017
" I rang when i booked to confirm pricing but ended up paying insurance when i got there that i was told was included "
" Car was faulty and we spent first day of holidat trying to sort it out "
MALAGA, ES - Reviewed by ROBERT - 06 June 2017
PALMA DE MALLORCA, ES - Reviewed by BALDO - 06 June 2017
" Employees in the Record office have asked for an additional insurance payment even though I have already agreed online with Auto Europe in full, because they are not worth it for which I did not agree, when I was unable to charge I had to pay an extra cost of 16 ? For fueling at another gas pump other than at the airport, and when asked where the pump is at the airport, the employee said it was complicated to explain even though the pump was immediately on the way out of the building and all for the reason of an extra charge of ? 16, a DISASTER... "
MADRID, ES - Reviewed by COLM - 06 June 2017
TENERIFE, ES - Reviewed by PIOTR - 06 June 2017
" Easy booking ;-) "
" I got car with dirty back sits "
MALAGA, ES - Reviewed by GABRIEL - 05 June 2017
" . Auto Europe delivered as promised. Faultless. "
" An otherwise good experience was somewhat blighted by the full hour from arriving at the firefly desk to getting the key of the car. "
ALICANTE, ES - Reviewed by JOHN - 05 June 2017
MURCIA, ES - Reviewed by NICOLAE ALIN - 01 June 2017
MURCIA, ES - Reviewed by SEAMUS - 29 May 2017
" easy website "
" very helpful "
MALAGA, ES - Reviewed by ROBERT - 25 May 2017
" Regularly use autoeurope "
" Slow process to get car. Constantly trying to sell extras. Emergency assist costs extra. Fraudently extracted money for damage when car was returned "
BARCELONA, ES - Reviewed by FREDERIC - 23 May 2017
IBIZA, ES - Reviewed by RAFAEL - 20 May 2017
" Fair fares and easy booking. "
" When we said we didn't want to include the insurance they were recommending because we already had one with the auto europe the woman threat us very rude. I don't recommend rent with them. "
BARCELONA, ES - Reviewed by MAIREAD - 18 May 2017
" I booked a Citroen or similar. I got an Opel. It was a big and awkward car to drive. "
GERONA, ES - Reviewed by PETER - 10 May 2017
TENERIFE, ES - Reviewed by BRIAN - 03 May 2017
BARCELONA, ES - Reviewed by HUGH - 03 May 2017
" Great choice of car rental options, excellent price and very efficient booking process. Have used Auto Europe on four previous occasions. "
" When we arrived at Barcelona airport, there was no indication of where the Interrent desk was located. In fact it is in the Departure area & I had to phone them to find this out. Although there were two people at the desk, it was an extremely slow process of getting the car. Having said this, the agent was very friendly and helpful. "
IBIZA, ES - Reviewed by LEE VINCENT - 02 May 2017
" Have used Auto Europe several times and will continue to when hiring a car in the future. Good prices, and good information are always to be had. "
" Speedy pick up, friendly rep, upgraded car for us, @ no extra expense, fast return @ depot, very satisfied. "
MALAGA, ES - Reviewed by JOHN - 01 May 2017
" I have used Autoeurope on many occasions and hope to continue to do so. I have explained what happened below and am asking that you should act on this complaint as it reflects badly on your service. "
" Having prepaid for my rental I arrived in Malaga at 21:00 hrs on a Friday night to be told I could not have the car unless I paid ?140 for extra insurance. This was despite the fact that I have private cover any excess. The customer service was rude and adamant and after 10 minutes of discussion said he would not explain any further as I was "English" and would not understand. He then said I was stupid if I thought I could rent a car for the price Niza advertised and said I must pay or leave. Of course I had to pay as there was no other way to get a car at that stage. I have used Niza car on previous occasions but I would not see any reason to use them again. "
FUERTEVENTURA, ES - Reviewed by KEVIN - 01 May 2017
" The Car rental assistant in the office was friendly until I declined any extras he then changed to being Very unfriendly!.... Unlike the Assistant who handed over the car keys She was So Friendly and cheerful I wish I had her name to let you know All your staff should be like Her, you would increase your Business for sure!!! "
MALAGA, ES - Reviewed by AIDAN - 29 April 2017
MALAGA, ES - Reviewed by BRENDAN - 29 April 2017
" Great experience Brand new car Short que "
" Great experience Brand new car Short que "
PALMA DE MALLORCA, ES - Reviewed by JONAS - 28 April 2017
" The same as all different companies with hidden cost!!! Insurance cost more than car rent! There is an extra 40 euro cost for paper work! What is this?!!! Everything else is OK. "
" I suggest to give all options on web side and make clear, so people can see what exactly gonna cost in total!!! "
ALICANTE, ES - Reviewed by NOEL - 25 April 2017
" The car hire was a good eperience. All went smoothly. Got a good quality car. Car was fairly new, good quality and clean. Collection and return location was fine, Did not get a car park exit voucher when collecting car. "
" Great desk location and car collection point. Minimum queue. Minimum fuss. Good car supplied. "
PALMA DE MALLORCA, ES - Reviewed by XIAO - 22 April 2017
" Hi, Thanks for asking my experience about my trip. I am not sure if there are any misunderstandings between Auto Europe and Drivalia about excess insurance. I purchased the excess insurance as Auto Europe suggested before I went Majorca. However, I was asked by Drivalia either to buy their expensive insurance again or block Euro 1000 from my VISA card. I am wondering what is the purpose to buy the insurance with Auto Europe. It was very inconvenient to take off Euro 1000 from my credit card in my holidays. I saw other people had the same unpleasant experiences as I had when I was in Drivalia office. The car I rented was not in good condition. The car already had lots scratches when they handed to me. I am not very picky and accepted th "
" Hi, Thanks for asking my experience about my trip. I am not sure if there are any misunderstandings between Auto Europe and Drivalia about excess insurance. I purchased the excess insurance as Auto Europe suggested before I went Majorca. However, I was asked by Drivalia either to buy their expensive insurance again or block Euro 1000 from my VISA card. I am wondering what is the purpose to buy the insurance with Auto Europe. It was very inconvenient to take off Euro 1000 from my credit card in my holidays. I saw other people had the same unpleasant experiences as I had when I was in Drivalia office. The car I rented was not in good condition. The car already had lots scratches when they handed to me. I am not very picky and accepted th "
MALAGA, ES - Reviewed by TERESA - 22 April 2017
" badly let down which ruined my holiday "
MADRID, ES - Reviewed by DANIEL - 21 April 2017
" It was hard to find the desk as it is not in the terminal building. Better directions should be given so that customers can find them quickly. They charged us for an extra day because we dropped the car back 40 minutes after the agreed time so we're not happy about that. "
MURCIA, ES - Reviewed by MICHAEL - 20 April 2017
TENERIFE, ES - Reviewed by RAY - 19 April 2017
" Do not rip customers off with this fuel policy of Full to Empty. You charge a service charge plus an exorbitant rate per litre which is not acceptable. Customers would be more likely to rent with you if the fuel policy is simple and clear - full to full! "
ALICANTE, ES - Reviewed by NICOLA - 19 April 2017
" Excellent service "
" Excellent and friendly service "
BARCELONA, ES - Reviewed by IAN - 12 April 2017
" I couldn't get the group of car I had requested. I had to take a bigger one than I wanted. "
" Very efficient and courteous "
MALAGA, ES - Reviewed by GARY - 12 April 2017
" Excellent "
LANZAROTE, ES - Reviewed by LEONARDO - 10 April 2017
ALICANTE, ES - Reviewed by BARBARA - 09 April 2017
" My first time to use this Company but would recommend and would use them again. "
TENERIFE, ES - Reviewed by IWONA - 05 April 2017
" ev. ok "
" ok "
MALAGA, ES - Reviewed by SEAN - 03 April 2017
SEVILLA, ES - Reviewed by LIAM - 30 March 2017
" Excellent service & very friendly staff. "
MADRID, ES - Reviewed by LYDIA - 29 March 2017
" Really unhappy about the advertised price compared to the final price with fuel, mileage, insurance etc "
" Really unhappy about the advertised price compared to the final price with fuel, mileage, insurance etc "
ARRECIFE, ES - Reviewed by SINEAD - 28 March 2017
" Not enough staff, long Q time and no drop off facility "
" Not enough staff, long Q time and no drop off facility "
SEVILLA, ES - Reviewed by STEPHEN - 28 March 2017
MADRID, ES - Reviewed by MARAT - 27 March 2017
" I often book the cars via Auto Europe because I always receive the best price/quality ratio here. "
" INTERRENT - it's really the best price/quality ratio, great attention to clients, and always good cars. One of my favourite rental companies. "
MALAGA, ES - Reviewed by BRENDAN - 20 March 2017
" Auto Europe staff very helpful when I had to change booked dates. "
" I abandoned my attempt at collecting my rental, as I realised that after waiting for 25 minutes to be served that I had at least a 1.5 to 2 HOUR wait. "
ALICANTE, ES - Reviewed by JACK - 15 March 2017
LANZAROTE, ES - Reviewed by NIALL - 14 March 2017
MALAGA, ES - Reviewed by DEREK - 13 March 2017
" I use Autoeurope frequently and have always been satisfied with my experience "
" The car supplied was old , tatty and dirty. I was charged an additional fees on arrival at desk, ?30 for collecting car after midnight , our plane was delayed by an hour. In addition a local airport charge of ?30 was applied also??? I expected the car hire to be ?35 as quoted by Autoeurope, but instead was charged an additional ?160 inclusive of petrol( ?60 ) on collection of car . Obviously I have no issue with paying for petrol !! I was tired on arrival and was not in any mood for long discussion with agent. The experience just left me feeling that I would be slow to go back to Firefly again "
VALENCIA, ES - Reviewed by WILLIAM - 10 March 2017
" Charged for Insurance that was not clearly explained, even though I clearly stated I did not want extra cover, very poor way to conduct business. "
MALAGA, ES - Reviewed by DAVE - 08 March 2017
" I thought it was receive full and return full but they told me that wheather it was returned full or not 24 euro would be deducted from my 84 euro visa deposit. Otherwise very good. Dave "
LANZAROTE, ES - Reviewed by NIKOLA - 28 February 2017
" Even when I opted for the extra more expensive insurance I still had to get ?300 held in my card which unfortunately I didn't have. I had to cancel the whole thing and I still got charged ??!!? I would like a refund as I didn't rent a car at all from you. Thank you "
" I had to pay 16? extra in the hotel to have internet ?!? Strange And the Internet wasn't that good anyway "
MALAGA, ES - Reviewed by DAVNET - 24 February 2017
" Very easy to use. "
" Very Friendly staff and everything was a pleasant experience. No extra charges only a few suggestions in terms of upgrades, but not a problem. "
ARRECIFE, ES - Reviewed by MARZENA - 14 February 2017
" just ok "
" ok "
ALICANTE, ES - Reviewed by NICHOLAS - 13 February 2017
MADRID, ES - Reviewed by VLADIMIR - 10 February 2017
" Both taking Anh giving back the car was fast. The car was of different mark but from the same class. Clearly a very cheep car, week motor, no extra's, but still good enough to take from A to B "
VALENCIA, ES - Reviewed by NIKOLAOS - 10 February 2017
MALAGA, ES - Reviewed by JOHN - 28 January 2017
" great value and good quality car rentals. everything clearly explained on website. "
" Pleasant staff and no 'hard sell' on insurance or other add on products. In Terminal desk which is convenient. One drawback is that it take a very very long time to process through the queue of customers . "
LAS PALMAS, ES - Reviewed by ALAN - 13 January 2017
" We took out no excess insurance with auto europe but it didn't cover everything as we thought. It didn't cover road side assistance and towing fees and a few other essentials which cost a further ?34 on top of the payment we made directly to you. this was not made clear so we may have to book car hire elsewhere "
" The car was great but at the airport we couldn't find their desk or their car rental area. There was no proper signs for either, it still shows them as part of Europcar. Not good and when we returned to the airport at 6am we couldn't find open petrol station or InterRent drop off area. Again no signs. We nearly missed our flight because of this and in the rush and panic I forgot my sat nav and my prescription glasses in the car and InterRent are not answering my emails "
BARCELONA, ES - Reviewed by TONY - 10 January 2017
" Auto Europe is always my first port of call for car hire and will inevitably have a wide range of keenly priced cars available with the rental options clearly explained. I rarely have to contact Auto Europe's customer service team but had to on this occasion to clarify some issues regarding my proposed cross-border rental, hiring a car in Spain which I intended to drive to France. I received prompt, friendly and knowledgeable assistance by phone and by email, and a well priced quotation which I took up, and would be happy to recommend Auto Europe. "
" My rental with Dollar was handled by the Hertz agency in Barcelona Airport. I was first allocated an automatic car, despite having booked a manual car. I was then allocated a soft-top convertible car which I regarded as inappropriate for the cold and windy weather. The third car allocated to me was an upgrade to the next category of car and was satisfactory. "
MURCIA, ES - Reviewed by NEIL - 31 December 2016
PALMA DE MALLORCA, ES - Reviewed by SARAH - 30 December 2016
MADRID, ES - Reviewed by INES - 29 December 2016
" I was very disappointed with the car I got, I have to change it the following day. The heating didn't work, the feed get stock in the front and was torn in some parts. when I changed it the staff weren't surprise. A car like that should be out of the market long time ago. "
MALAGA, ES - Reviewed by NORBERT - 19 December 2016
" I would recommended for other people...no problem with rent a car. "
" great company ,no issue 100% recommend "
ALICANTE, ES - Reviewed by MARIEVA - 18 December 2016
MADRID, ES - Reviewed by CARMEL - 13 December 2016
TENERIFE, ES - Reviewed by ALISON - 12 December 2016
" The first 2 cars offered to us were badly damaged and the interiors were dirty. We refused both cars. We selected a car from those on offer which had less damage and that only the back seats were dirty. We decided to accept that car but we were not happy with condition of the car and will not use Interrent again. The young lady who dealt with us was very helpful and extremely polite. "
GRAN CANARIA, ES - Reviewed by JOHN - 12 December 2016
" When I booked the car I was not aware that I was been given a small Fiat 500 "
" I don't think it is appropriate that I have to take photos of the car that I am collecting, and having to check for marks or damage to the car, but when the car was returned it was fully inspected by a staff member of Auto Europe. So I won't hire from your company again, we holiday in Gran Canaria . three times every year "
ALICANTE, ES - Reviewed by BARRY - 11 December 2016
" Usual problems with extra insurance our advice don'buy ant till you get there. "
" The best yet excellent "
MALAGA, ES - Reviewed by ROBERT - 28 November 2016
ALICANTE, ES - Reviewed by SARAH (SALLY) - 21 November 2016
" keep doing what you are doing - it is working! "
" Friendly and efficient. Easy access for collection and drop-off "
BARCELONA, ES - Reviewed by NOEL - 21 November 2016
MALAGA, ES - Reviewed by KEVIN - 19 November 2016
ALICANTE, ES - Reviewed by PATRICK - 19 November 2016
" Only issue with any car hire company is insurance options.This is a grey area where the customer at the car hire desk will either take a chance on not taking the car hirer suggestion and then have to leave a substantial deposit or take out the insurance offered by the car hire company along with any insurance that auto Europe have already taken. "
MADRID, ES - Reviewed by LINA MARIA - 17 November 2016
TENERIFE, ES - Reviewed by DMITRY - 16 November 2016
" Very nice "
" Check-out was fine and smooth. But check-in brought some unexpected problems. Arriving at Tenerife Sur Airport just in time of car return I found that there was no more AVIS office - surprise! No one of other rental companies' representatives could explain where to find AVIS parking. My four calls to AVIS Canarias office were not in help. I rushed into Airport Information desk, and they suggested me to run to the opposite side of the hall, find the desk with AVIS temporary label and ask what to do. Near the desk I was told to wait for AVIS manager who ran up and down with customers, and after some indefinite time was expected to be there. Finally, I checked-in my car, and it was just 15 minutes before my plane boarding was closed. "
FUERTEVENTURA, ES - Reviewed by ANTHONY - 16 November 2016
" good attention when collecting car "
" hassle free return of car. "
MALAGA, ES - Reviewed by EDWARD - 06 November 2016
" Stop trying to ram insurance down people's throats "
VIGO, ES - Reviewed by RHODRI - 05 November 2016
" when we returned the car, the guy at the check in desk wanted proof that we just filled it up which we didn't have. I suggest he tells customers when they collect their cars that this proof. He could also advise that there's a petrol station 50m from his office and suggest customers fill up there! "
JEREZ, ES - Reviewed by BARRY - 02 November 2016
ALICANTE, ES - Reviewed by JACEK - 01 November 2016
LAS PALMAS, ES - Reviewed by NICHOLAS - 01 November 2016
" The whole experience of Auto Europe was very poor. The price quoted was not correct as an additional ?65 was added at the Interrent desk when I arrived. As the provider of the service Auto Europe must be responsible for the contract details and ensure no difference between the broker and the provider. The experience at the Airport was horrific - where we stood in a queue for 4 hours. When we finally got through the incredibly slow process of documentation, we were given a car with considerable damage evident on front and side of car. We took photos and informed desk (another 30minute delay) but they said it did not matter but keep the photos. I intend to submit a formal complaint in the coming days. See my comments on Interrent - "
" Worst ever experience of car rental - arrived at desk 5.30pm, queued for 3.5 hours, 30 minutes to process documentation, extra charge for insurance which was not included in the Auto Europe quote (?65 extra). About 2 hours standing in Queue when one of the two staff walked out of office and said she was going home, when asked why the delay - she said the company will not provide extra staff and they cannot cope with the work load. She was visibly upset and said she had informed her manager but would not give us any name to contact - recommended we complain to the company, she then left for home with one girl left to do work at the desk. Was processed at 9.10pm, got car with damage at 9.30, overall horrific service - I plan to make complaint "
ALICANTE, ES - Reviewed by THOMAS - 30 October 2016
" A lot of pressure to purchase excess insurance at the hire desk even though i explained i had private excess insurance "
" Gave me a hundred reasons why it was imperative that i purchase excess insurance Stating that if anything happened to the car (ig broken windscreen) they would not give me another car "
MALAGA, ES - Reviewed by NIALL - 25 October 2016
" Poor quality car. Many dents and scratches. Higher mileage. Poor customer service at desk and at pick-up. "
MALAGA, ES - Reviewed by VIKRAM - 25 October 2016
" Interrent staff were helpful and courteous. Unfortunately the quality of the car (Dacia Sandero) we got was poor. Badly scratched with various indentations in the body work. Also the internal electrics seemed highly erratic. "
MALAGA, ES - Reviewed by KONSTANTIN - 24 October 2016
TENERIFE, ES - Reviewed by ROBERT - 20 October 2016
" Minor marks, dents on car not initially noted by Avis until flagged by me. Also tried to sell me tank of petrol although car hired 'full to full'. "
MALAGA, ES - Reviewed by CARMEL - 20 October 2016
" Was happy with the car I got from firefly and Would recommend you "
" Was very upset that they really tried to push their insurance on me by putting fear in me if I Had an accident Explaining how difficult it would be to claim from your company "
MALAGA, ES - Reviewed by MICHAEL - 20 October 2016
" NIZA's dont have offive in malaga airport - all other have! shuttle bus - we were waiting ½ hour and very hard to find. Personal service OK -BUT Niza required extra 120 Euros and this was far more than expected, since I had paid Autoeuropa 140 Euros in advance no 1 car defect: Skoda Oktavia - wheel bearing defect no GPS. Had to drive back to ogfive in airport. Officer questioned about the error was real - but it was endeed. no 2 car Skoda Fabia - was OK, but after driving 500 KM in mountains I sadly learned, that there low was dramatically low pressure in tyres (1,3 and demanded 2,3 in two tires.) Very insecure driving! GPS very difficult to programme. display showed many errors - te. lack of water cooler very.. disruptive... "
" Never again - please se above "
MALAGA, ES - Reviewed by MARIA - 19 October 2016
" Staff were very rude, both to us and to other custormers. They didn't wait for me to finish a question before giving abrupt answers to the wrong questions. One member of staff was cursing, name-calling and insulting an English-speaking customer in Spanish to her colleagues. Upon collection of our car, we returned to the office to ask a staffmember to come out and add on some dents on the car which were not marked on our sheet, and the staff was very reluctant to come out. "
MALAGA, ES - Reviewed by REUBEN - 19 October 2016
GERONA, ES - Reviewed by BRENDAN - 18 October 2016
" When I called to say my flight time was entered incorrectly. I would be arriving 2 hours later then posted on my original mail I was advised that I could change the order but at a considerable extra cost. When i rejected the offer I was advised I could change for a smaller extra fee. I rejected as I had inserted my flight number on the original order form. The correct way to answer this request was to tell me Auto Europe will call the company and advise them of the change. "
" Excellent company to do business with. Pleasant , efficient and professional. "
VALENCIA, ES - Reviewed by ROBERT - 18 October 2016
" Good experience overall; would use again "
BARCELONA, ES - Reviewed by PHILIP - 18 October 2016
TENERIFE, ES - Reviewed by ANDREW - 18 October 2016
" Because you are associated with Interrent you are guilty by association with the company. Also I called to change my original booking with you and although it was changed the 'gentleman' was quite rude and brusque and would need to brush up on customer service skills. See comments on Interrent below , your rental partner . "
" The car when I eventually got it was fine so no complaints about the car. However pickup and drop off is a complete nightmare in Tenerife airport (south). The staff especially the women are extremely rude and do not actually seem to want to help at all. They always seem to be busy sorting out issues on their computers. It is difficult to know what they are doing as they will not acknowledge your presence. It took me over an hour to pick up my car as the staff member who was dealing with the previous 2 customers was so slow. They also try to push all sorts of extras on you, this is such a rip off. Dropping off the car was just as bad and took forever. You do not need this experience at an airport. @ "
LOGRONO, ES - Reviewed by HOSUNG - 17 October 2016
" I booked automatic car, but manual 7 seats car was waiting for me (I didn'the requested 7 seats). Fortunately the staff (Alex) helped me to get automatic one within couple of hours. He even drive us to our hotel before he get us a auto car. I appreciate his effort to solve the problem. According to his record, he didn't received auto car booking from you, but got manual 7 seats car booking. "
MALAGA, ES - Reviewed by JOHN - 17 October 2016
" We waited for nearly an hour to get the car. Far too long. "
MURCIA, ES - Reviewed by BRONAGH - 11 October 2016
" While I paid a premium for full to full they chaged me for a full tank on arrival on the promise that they would refund it when the car was returned with a full tank. I returned it with a full tank but they refunded only a small portion of the money. I would never use this company again, I feel they have stolen my money. "
MURCIA, ES - Reviewed by BRIAN - 11 October 2016
" tyre pressure indicator was on on pick up.Felt like car was due a service. "
ALICANTE, ES - Reviewed by BRIAN - 09 October 2016
PALMA DE MALLORCA, ES - Reviewed by LIN - 04 October 2016
REUS, ES - Reviewed by WIESLAW - 04 October 2016
SEVILLA, ES - Reviewed by EMMANUEL - 03 October 2016
" We had a change of driver (due to lost drivers license) and the customer care person we talked to was very helpful in getting this changed. "
" We were a little surprised about the additional charges incurred with Firefly in addition to what we has already paid with AutoEurope... "
MALAGA, ES - Reviewed by BRIAN - 02 October 2016
" Please change the instructions on your website regarding the meeting point for the courtesy bus. We waited at the wrong bust stop for 15 minutes. It's not 75 mtrs to the right as you enter the tunnel, it's much further down, towards the end of the tunnel "
SANTANDER, ES - Reviewed by RAMON - 30 September 2016
" Really very helpful. "
" Assistant could not have been more helpful "
MALAGA, ES - Reviewed by KEVIN - 29 September 2016
GERONA, ES - Reviewed by JIM - 26 September 2016
" Office in car park badly signed from airport .all forms in spanish "
ALICANTE, ES - Reviewed by VLADIMIR - 25 September 2016
BARCELONA, ES - Reviewed by JOHN - 22 September 2016
" Check in very slow and laborious followed by another hour wait to actually get the car so total of 2 hours spent in the process of picking up the car. Also requirement for extra insurance to recover the car in event of accident! Car old and not got a great gear box. "
MALAGA, ES - Reviewed by FRANK - 22 September 2016
ALICANTE, ES - Reviewed by FRANK - 21 September 2016
" we were charged for a full tank of fuel which we were promised would be returned to us if we brought back the car with a full tank of fuel. The car was not full when we got it and were promised a refund of 15 euros for that, we brought it back full and did not receive the refund of the fuel. A big RIP OFF "
" See comments above "
MURCIA, ES - Reviewed by TZARINA - 21 September 2016
MADRID, ES - Reviewed by ZHARGAL - 19 September 2016
VIGO, ES - Reviewed by COLM - 17 September 2016
" Should have signs in Airport telling you where Dollar / Hertz are! "
MURCIA, ES - Reviewed by PAUL - 12 September 2016
" Car was fine but the extra insurance is Extortion. An extra ?17 per day for insurance is ridiculous. ?70 for fuel. ?25 for putting the fuel in the tank. The Car that started out at ?101, ENDED UP AT NEARLY ?400 "
" The girl at the desk was fine she is only doing her job, however she did emply that that if you don't take the insurance you could get a scratch on the car and it would cost at least ?280 to fix so it would be better to take the insurance it would be cheeper in the long run. "
BARCELONA, ES - Reviewed by PAT - 11 September 2016
" Assistant in Murcia was very helpful and friendly and was an excellent rep for your company. The staff member we dealt with in Barcelona was also very helpful and efficient. "
" The car park staff in Barcelona were rude and unhelpful. I approached two different people before getting help. The car had a number of scratches but they didnt point out instead they asked us to point them out. They also refused to walk literally a few feet but insisted we bring the car to them which caused a blockage! "
MURCIA, ES - Reviewed by PATRICK - 11 September 2016
" I waited in line for an hour to be told that I can't rent the car as I did not have my drivers licence for 2 years or more "
" I waited in line for an hour to be told that I can't rent the car as I did not have my drivers licence for 2 years or more "
BARCELONA, ES - Reviewed by WILLIAM - 11 September 2016
MALAGA, ES - Reviewed by ROBERT - 10 September 2016
" The only criticism I have relates to the instructions in the voucher relating to the return of the vehicle. It would be more appropriate to give the euro car location, I.e. A2 level -2 instead of repeating the location of the hire desk in the terminal building. Otherwise perfect "
" All aspects of the procedure were fine expect for the One hour spent queuing prior to completing the documentation relating to collecting the car. This I feel is unacceptable and some changes are necessary to eradicate this delay. All staff met were helpful and cheerful but it is unreasonable to expect them to cope with the number of customers and the existing process. It was also galling to see no queue at the Eurocar desk nearby whilst we were collecting a Eurocar vehicle at the interment desk. The car was fine. "
VALENCIA, ES - Reviewed by SHARENDRA - 08 September 2016
" Not as expected.Arrived at 12.10 and was charged late pick up fee. If I was more than 30 min to an hour late then this would be justifiable. On returning the vehicle, a small mark ( approx 1cm) on the lower end of the front bumper was regarded as a claim by Dollar. The number plate was already bent when picked up, so this minor mark could probably have been there prior to picking the vehicle. The plate caught my attention. The mark Is insignificant when compared to the large scrape marks on the vehicle. Is Dollar trying to illicit extra revenue to cover the reduced car hire fee. "
MALAGA, ES - Reviewed by ENSAR - 08 September 2016
" We had selected and paid for rental with super insurance but once we arrived at the collection point, we were told that our insurance is basic level so we had to pay additional charges. "
" We had selected and paid for rental with super insurance but once we arrived at the collection point, we were told that our insurance is basic level so we had to pay additional and high insurance charges. "
VIGO, ES - Reviewed by DANIEL - 07 September 2016
" It was not clear on our booking that we needed to look for a bus to pick us up when we arrived. "
" Took a while to find the pick up point when we arrived "
MALAGA, ES - Reviewed by ANTHONY - 06 September 2016
" Have used Auto Europe regularly when looking to hire a car abroad. Always found communication with Auto Europe positive and helpful. "
" Have hired vehicles from many different car hire firms and expect that each firm will always try to sell the extra CDW excess insurance. However when I refused to take the insurance the behaviour of the representative at NIZA became totally unprofessional, offensive,abusive and threatening. The staff member threw the car key across the desk to me, rather than handing it to me. Eventually we went out to inspect the vehicle, which I was told had two items of damage, yet upon inspection, even the representative could only find one scratch. He would charge us 800 from our deposit. (Letter with further details to follow) will be documenting this on Tripadvisor. "
ALICANTE, ES - Reviewed by KEVIN - 06 September 2016
BARCELONA, ES - Reviewed by PADRAIG - 04 September 2016
MALAGA, ES - Reviewed by STEPHANE - 03 September 2016
" they should not ask the customer to drive a car to another location (ie return office) when the customer want to add a defect on the car report when picking up the car. this should be validated by the local agent before the car is driven by the customer. "
MALAGA, ES - Reviewed by PAMELA - 02 September 2016
" It was a ripoff. I was charged 170 extra for insurance. When I booked on auto Europe I was led to believe I had insurance. I will not book with auto Europe again, My daughter had the same ripoff in June using auto Europe and she will not use the website again. Very disappointed. "
" Will not use firefly again. Ripoff service and very threatening when we said we didn't want to pay extra for insurance. "
MURCIA, ES - Reviewed by FRED - 02 September 2016
MALAGA, ES - Reviewed by ADRIAN - 01 September 2016
" I decided to use Interrent this time because we had a two hour wait with a different supplier at the same airport the previous time. I found the Interrent queue was quite short but it still took too much time to get served. Then we had to wait about 25 mins before being told the car keys to be available. when we went to the pick up point there was a further wait of about 20 mins to collect keys for our rental car that we could see was ready and parked nearby. the frustration was compounded by the fact that there were 3 or 4 staff at the pick-up point but only 2 were serving customers. These delays (about 1.5hrs) made the experience almost as bad as the previous time. car was as ordered, v good condition and return process was very smooth. "
ALICANTE, ES - Reviewed by VLADIMIR - 01 September 2016
" The experience with AutoEurope is great; I had some questions and I received exhausted clarifications by e-mail in very short time. "
" I got a car that couldn't be locked; buttons on key and central lock also didn't work, so by even physical key I could only lock the driver's door. The car was open on the pick-up parking lot, so I found this issue only when I arrived to Benidorm. After my complains they agreed to change the car, but I should drive back to airport and then back to resort that cost me half of my vacation day and some EUR to refill the car before changing - however it was not my fault that I had to change the car. New car had lighter socket not working that prevent me from navigator using, but this time I wouldn't drive to airport once again. And - I still didn't receive back money for fuel they charged at pick-up (upon full-full policy they should return it) "
BARCELONA, ES - Reviewed by GLEN - 31 August 2016
" 2 and a half hour Q at barcelona airport to collect the car. The Q system led to confusion and confrontation between the people in the Q. Ruined the first day of the holiday. "
MALAGA, ES - Reviewed by CAROLINE - 31 August 2016
SANTIAGO, ES - Reviewed by JORGE - 30 August 2016
GERONA, ES - Reviewed by GERALD - 30 August 2016
BARCELONA, ES - Reviewed by FEARGHAL - 29 August 2016
" Waiting over an hour to pickup car. Staff were nice but not very organised. "
MALAGA, ES - Reviewed by PATRICK - 27 August 2016
" Very aggressive selling of excess insurance at counter, did not want to take refundable excess cover on credit card, adamant that I had to purchase additional cover at a cost of 121 euros but I notice on my return 147 euros has been charged to my card. Will not use this company again. "
PALMA DE MALLORCA, ES - Reviewed by STEVEN - 27 August 2016
" Full charges should be on the site and not added when u get to the desk. "
" ?30 euro charge to fill the tank is just a scam. The fuel costs what it cost and should be built into online price but the charge for the fuel and for doing it for me is just a scam to get more money that we have no choice but to pay. I also was asked to pay for out of hours collection because the person in front of me took 40 mins to complete transaction. And because it went past 11 through no fault of mine they tried to charge out of hours collection. The car was badly damaged and none of the markings where on the damage report so I had to take photos to prove I didn't do it at collection. Bad service won't use again. "
BARCELONA, ES - Reviewed by NOEL - 26 August 2016
" Slow process queuing in Airport to collect car "
MURCIA, ES - Reviewed by MICHAEL - 25 August 2016
" No problems at all, easy transactions on collection and return. "
MALAGA, ES - Reviewed by SUZANNE - 24 August 2016
MURCIA, ES - Reviewed by TREVOR - 24 August 2016
" When I arrived at solmar I was informed that the super cover insurance purchased with auto Europe was not relevant as any insurance cover must be purchased through solmar. Therefore I had to pay an extra ?203 with solmar on top of what I already had paid with auto Europe. When I returned the car I challengedon't this again with solmar but the agent advised me of the same. "
" I found the first agent I met quite sharp when I was trying to explain my insurance predicament. It was disappointing. "
TENERIFE, ES - Reviewed by JOHN - 23 August 2016
" Trouble free car hire "
" Very helpful lady at desk "
BARCELONA, ES - Reviewed by NIALL - 22 August 2016
" Main dealings were with Firefly "
" Long Waiting times in Barcelona, Car Broke down and got charged for extra fuel "
BARCELONA, ES - Reviewed by ADELE - 22 August 2016
" Booking process was easy. Customer services answered promptly when I had to contact them during my 3 hour wait to get my car in Barcelona airport, but they were unable to provide me with a satisfactory or economical resolution. "
" DO NOT USE INTERRENT UNLESS YOU WANT TO SPEND THE 1ST 3 HOURS OF YOUR HOLIDAY QUEUING UP IN THE AIRPORT. IF YOU'RE UNLUCKY ENOUGH TO HAVE ALREADY BOOKED WITH THEM, MAKE SURE YOU TAKE A TICKET AS SOON AS YOU ARRIVE AT THE DESK. A MOST UNSATISFACTORY SERVICE. "
BARCELONA, ES - Reviewed by PAUL - 22 August 2016
MURCIA, ES - Reviewed by TRICIA - 21 August 2016
" Very Thorough and pleasant. Would recommend no problem. Also no hidden charges, got exactly what i paid for. "
ALMERIA, ES - Reviewed by FRANK - 21 August 2016
" Found check in extremely slow. Never experienced such a slow system. "
" We found the whole process once we arrived at the airport very slow. Our flight was early and they mad us wait 30 minutes until our correct time on booking form and once we came back at the correct stated time the whole process took nearly an hour. We were annoyed that they made us wait as the car wasn't ready but then took nearly an hour to check us in. A bit frustrating. On returning the car to Malaga airport we followed signs to return rental cars. Saw europcar signage and left car there. Only by chance we met a guy working there who informed us that the car had to be returned to level -2. We had already taken everything out of the car. No signage for us to have made it easier and we could easily have missed out flight if it wasn't for "
SEVILLA, ES - Reviewed by DAVID - 18 August 2016
" Online booking very efficient . Only challenge I had was when I wanted to edit / update booking for a changed flight arrival time but there was no issue in the end. AutoEurope will be first choice in the future. "
" Firefly were very good at pick up and especially the agent who took the car back at drop off. Firefly has a good location also in Sevilla airport both for collection and drop off. Only point I would raise is I wanted GPS and it was added at airport pick up but didn't need it as the car had Sat Nav but this was corrected when we dropped the car back without any problems. "
IBIZA, ES - Reviewed by JUVENAL - 17 August 2016
MURCIA, ES - Reviewed by JOHN - 10 August 2016
ALICANTE, ES - Reviewed by KAY - 09 August 2016
PALMA DE MALLORCA, ES - Reviewed by LASZLO - 07 August 2016
" very good **** "
" keep it that way "
JEREZ, ES - Reviewed by WILLIAM - 07 August 2016
" When offering Goldcar, please make it clear (in plain English) that the contract is full/full for fuel. Goldcar/Rhodium on this occasion were excellent "
" Excellent "
TENERIFE, ES - Reviewed by ALEH - 05 August 2016
" Interrent is selling navi, built in the car, on 8 euro/day, and this is a good business!!! Especially, if you have some of them in your phone, tab and so for. So if you need more boot for luggage, like in Clio, you must also pay for navi!!!!! "
MADRID, ES - Reviewed by RAIMUNDAS - 04 August 2016
SANTANDER, ES - Reviewed by PAUL - 01 August 2016
" Despite some confusion regarding pick up time, the car was made available early which had an impact on the return time, leading to a possible extra days charge. The issue was resolved quickly, extra fee waived and impressed with quick decision from very customer oriented staff. The car was excellant and we were happy with the service. Have used this company before and will again. "
BARCELONA, ES - Reviewed by PATRICIA - 01 August 2016
" Fairly ok. Any queries I emailed to the company were not responded to for days. That I felt was poor service. Cost was fair. "
" Had to wait 2 hours 30 minutes to pick up the car at Barcelona airport. We are still awaiting the refund of our petrol expense as the tank was one quarter full when returned. The car we received was covered in dints and marks which we had to photograph and waste more time waiting on the rep to come out to us again and check before we left the airport. The only positive was the speed with which the car was checked back in- the man was very efficient. Otherwise unhappy over all with the service. PS I hope you actually use these comments. "
MALAGA, ES - Reviewed by NIGEL - 30 July 2016
" Over one and a half hours queue to collect car "
GERONA, ES - Reviewed by JOHN - 29 July 2016
" Auto Europe Voucher : 10824173 I hired a car from you from June 25 to July 12 inclusive. I paid in full. There were to be no airport charges no extra charges etc. Can you please refund 42.35euro which you debited from my card on Jul 11th. Also I returned my car with a full tank of fuel. Can you also refund the 40euro charge please. Regards John Murphy. "
" Auto Europe Voucher : 10824173 I hired a car from you from June 25 to July 12 inclusive. I paid in full. There were to be no airport charges no extra charges etc. Can you please refund 42.35euro which you debited from my card on Jul 11th. Also I returned my car with a full tank of fuel. Can you also refund the 40euro charge please. Regards John Murphy. "
BARCELONA, ES - Reviewed by ANTHONY - 27 July 2016
" A Fiat 500 was a little small for our needs etc,with luggage but the same car was perfect for parking in tight streets in Tarragona, Girona & Barcelona. "
" Car wasn't ready despite booking well in advance. Standing outside El Prat in 30c Temp waiting for a Fiat 500 to be cleaned seemed a little annoying at the time, however staff when returning car were friendly and helpful. "
MURCIA, ES - Reviewed by ARTUR - 26 July 2016
" V. important information for customer, about deposit and additional execs insurance, are hidden in a lot of text. "
" Total disaster, the same situation as above + nervous 30min at the desk with v annoying customer care. "
GERONA, ES - Reviewed by DECLAN - 25 July 2016
" The hidden charges were a disgrace on arrival in Girona. I will book direct with companies from here on in ! "
" Incurred a further 296 in insurance administration and diesel...doubling initial charge and commenced holiday with the I have being ripped off feeling !! "
PALMA DE MALLORCA, ES - Reviewed by BARRY - 24 July 2016
" Very good. Helpful and excellent car provided. No hassles with pushy insurance upgrades etc. offsite location is fine, but it wasn't clear initially where their coach left from. Overall very pleased and would recommend. Also had to extend the rental unexpectedly- no issues and good rate quoted. Well done ! "
MURCIA, ES - Reviewed by AIDEN - 23 July 2016
" Good website and easy to use. "
" The attempt of Staff to sell extra insurance is very annoying. I had already taken insurance when booking the car. Rental: Basic Rental with Insurances, CDW, THP, ZQ "
MALAGA, ES - Reviewed by DARREN - 22 July 2016
" On arrival to collect the car,there was substantial/equal queues at all the popular car rental companies,but the service at the INTERRENT desk was so poor the wait was over an hour& 20 mins just to get to the desk even though it was fully staffed.The other rental desks were all cleared within 30 mins.When signing for the car,the hard sell of insurance was tried ,with every customer,with scare tactics of heavy excess and only 3rd party insurance cover provided with the rental.This practice of selling insurance was the main reason for the very long delays.The insurance cover provided was not fully explained on the booking website.Fully comprehensive insurance doubled the rental costs. The rental car was as expected.I won't be using them again "
MALAGA, ES - Reviewed by PETER - 21 July 2016
" My initial interaction with your website said that the company was in Malaga airport, this is not the case. This should be explained far better during the customer journey. As you will read below Niza were really poor and therefore my experience of renting a car was so poor I will be recommending to everyone I speak to, to avoid renting a car unless absolutely necessary. You have the choice of the people you do business with and that therefore reflects badly on your company. "
" We landed at 9:40. I had no bag to collect so I went to find the car hire desk. Their was none! They had no signs in the airport for Niza. I had to go to a reception desk outside of the airport for assistance. They advised that I would need to take a shuttle bus. I had to call Niza to find out where to do this. By the time I got to Niza it was 10:20 and I had to wait 20 mins in a que this meant that we had to pay an extra 40 late hours fee. I was also told that if I could not put a 1200 deposit on a credit card in my own name I would have to pay an additional 51 insurance. Which I had to. The lady did not consider our situation at all. I would suggest that you remove them from your service. No matter how cheap they are. "
MALAGA, ES - Reviewed by DAVID - 21 July 2016
" The insurance cover you offer is not recognised by the car rental company who then try and sell their own insurances. "
" Excellent service. I was given the car I booked which was lovely and clean. Quick pick up and return to the Airport. They should tell you that you must phone them to arrange the airport collection. "
MADRID, ES - Reviewed by DEREK - 21 July 2016
" I have no complaints about Auto Europe it is a very good service which I have used a lot of times in the past. "
" I left the car back at Madrid airport and was not told there was any problem. Later that day I received by email an invoice for RTC which I do not know what it is and a charge for fuel. I had filled the car just before returning and the gauge showed it was full. Also when I had collected the car the gauge went off full very quickly and I feel it was not actually full. I have complained to Interrent and I am awaiting their response to my complaints. "
PALMA DE MALLORCA, ES - Reviewed by DAVID - 20 July 2016
" Given that Record are clearly the most popular car hire firm in Mallorca, they need many more service agents at the airport. The queue to pick up your car can be up to 2 😤 hours. Not acceptable. After that customer service was very good. Hard sell on CDW insurance, even though I had my own policy. Fuel was credited back the next day on return. "
BARCELONA, ES - Reviewed by ANDREW - 19 July 2016
" Easy booking and normally good prices "
" Hard to find Hertz Dollar desk in area 3 of terminal . Although I was told everything would be in car for travel to France there was no breath test kit in car , the reason I paid more to book this car ! "
SANTIAGO, ES - Reviewed by GERARD - 18 July 2016
" I rented a group a car which I was led to believe was a micra or similar. But I got a fiat 500. This car was to small for my neefs "
BARCELONA, ES - Reviewed by FERGAL - 15 July 2016
" Very helpful, quick responses to queries about bringing car to different country "
" Dollar car provided by hertz, car upgraded, helpful staff, already had Autoeurope excess insurance and they didn't try to sell us anything additional "
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 14 July 2016
" This is my fourth time renting with Centauro. This is a very good company. Clean new car. Reasonably priced. I will use them again when in Mallorca. "
BARCELONA, ES - Reviewed by SEAN - 13 July 2016
" everything was fine would be good if it clearly stated full insurance already taken out so as not to be asked at rental desk to take insurance "
" car was fine staff fine could be better sign posted so as to find them when returning car and where to get shuttle bus on arrival "
GERONA, ES - Reviewed by BERNARD - 12 July 2016
" Rental car required a service, Sensors on front left bumper out of place causing a fairly constant audible beeping "
BARCELONA, ES - Reviewed by DERMOT - 11 July 2016
" Very happy with the service. "
" Very professional "
GERONA, ES - Reviewed by BRENDAN - 11 July 2016
" Excellent service from start to finish. "
" Excellent service at airport. Lovely new car, delighted. "
MALAGA, ES - Reviewed by PAUL - 11 July 2016
" always provide great rates and choices "
" Overall service very good and rate was very competitive. The car did have additional damage on collection that wasn't captured on the paperwork but was quickly resolved when we brought it to the attention of the firefly personnel. Efficient collect and return service. "
ALICANTE, ES - Reviewed by NIALL - 10 July 2016
" Excellent service with very competitive prices. Will definitely be using Auto Europe again. "
" Great service and very helpful staff. My only problem was the cost of hiring kids booster seats. 140 for two booster seats which can be bought for 20 each was a bit overpriced I thought. "
BARCELONA, ES - Reviewed by DARRELL - 04 July 2016
" Car we had was good. However air conditioning did not work, which made us have to keep windows open when driving. Only bad thing about rental. "
GERONA, ES - Reviewed by WILLIAM - 01 July 2016
" In booking on the web with auto Europe Everything was fine and smooth. The only issue I had was the website booking was misleading as the Interrent car hire desk was not in the terminal building as advertised during the booking. "
" They were very helpful and polite. I do want to say but that the office was in the car park and not in terminal building as advertised on your website at time of booking "
GERONA, ES - Reviewed by GERARD - 30 June 2016
" not overly helpful , resentful at not taking insurance and inserting car with fine tooth comb in daylight, while I had to do it at night and couldn't see propery "
ALICANTE, ES - Reviewed by JACK - 27 June 2016
" car a bit old "
GERONA, ES - Reviewed by AILEEN - 25 June 2016
" Customer service was the best I have experienced in car rental., he was so polite & helpul. "
" The only disappointment was due to being informed when we were making the booking that the price quoted included taking car into France, on collecting the car at Girona Airport,the agent told we had to pay this cost as an extra.there is a breakdown in your communications. "
GERONA, ES - Reviewed by JACQUES - 25 June 2016
PALMA DE MALLORCA, ES - Reviewed by OLEG - 24 June 2016
" The work of Auto Europe was made well as everytime i need it! i use Auto Europe a lot of years and very satisfied. Now russian user have a support in russian language. This is very important for us. Thank You Auto Europe for your work! With Best Regards. Oleg Zakharov. "
" Unfortunately the company RECORD GO in Palma De Mallorca dissapointed me. First car that was rented was broken. When we were in flight to Moscow from my credit card was charged fee 542 euro. this made illegitimately after our rent of car was finished without any problem. I would like to hope that Support of Auto Europe can help me get my money back. "
GERONA, ES - Reviewed by DAVID - 23 June 2016
" Good service. Good price. "
" Good service. Office is not in the main hall .Should be signposted better. Staff were friendly and professional. "
ALICANTE, ES - Reviewed by CIARAN - 23 June 2016
BILBAO, ES - Reviewed by PATRICK - 22 June 2016
" Clearer sinage for car returns. "
ALICANTE, ES - Reviewed by NIALL - 21 June 2016
" Car hire was very good "
" No problems at all. Car very nice and everything was done professionally. "
BILBAO, ES - Reviewed by GRAHAM - 21 June 2016
BARCELONA, ES - Reviewed by JOHN - 20 June 2016
REUS, ES - Reviewed by EDWARD - 20 June 2016
" Good website, easy transaction. A "simple English" explanation of the insurance options would be a benefit. "
" Excellent service in Reus Airport, enthusiastic, friendly and efficient. We had the same agent on collection and return and he was excellent, he could teach some individuals a thing or two about customer service "
MADRID, ES - Reviewed by STEPHEN - 18 June 2016
" Friendly efficient staff "
PALMA DE MALLORCA, ES - Reviewed by JOHN KEVIN - 17 June 2016
" While I did receive a refund I think Auto Europe should have tried harder to get us an alternative car rental. "
" My flight was delay by 40 minutes and Centauro refused to wait and closed their office. "
MURCIA, ES - Reviewed by JAMES - 17 June 2016
BARCELONA, ES - Reviewed by MARIA - 17 June 2016
" The staff is quite rude. Both the one gave me the car at the reception on arrivals and the one (Cristina I think) at returns. "
MALAGA, ES - Reviewed by RONEN - 16 June 2016
" As always great experience "
" Great experience "
MURCIA, ES - Reviewed by ARIANE - 14 June 2016
" we paid the full insurance with you for not paying the deposit and then once on site we had to pay it again as for them it was not covered, sorry but that is a big issue "
MALAGA, ES - Reviewed by BEATRIZ - 14 June 2016
" It is of very high value the fact that I could choose 0 excess franchise with Auto Europe while with the renting companies themselves it is not possible to choose or, if available, at a very high cost. "
" It took me 1.5hrs to get the car at arrival due to a very long queue. "
BARCELONA, ES - Reviewed by MICHAEL - 14 June 2016
" I always use Firefly and get great value for money. Unfortunately we had a 90 minute queue to get the car on this occasion. When we went to the car park to collect we had to wait another 30 minutes for the car to arrive. It was obviously a very busy weekend but extra staff and more cars might have helped "
MALAGA, ES - Reviewed by JAMES - 13 June 2016
" Difficult to find car.Car had many scratches not pointed out to us before driving off. Had to return to desk at 11 30pm to change to new vehicle.Stressful. "
" see above "
MARBELLA, ES - Reviewed by BRIAN - 11 June 2016
" Overcharged - charged 149.58 by you on booking. Charged additional 330.82 by Hertz. My extra Insurance was 141.68 plus fuel 78.85. (fuel refund due say 40.00) Total should have been 270.11 not 480.40. Please investigate and refund. My 2nd bad experience with Auto Europe. "
" Should have booked directly with Hertz. I paid Auto Europe 150 for nothing. "
GERONA, ES - Reviewed by MARGARET - 11 June 2016
" Enterprise was good. Very polite people in Gerona. Some car hire companies behave badly & it is good to see nobody going to them. "
" Please see above. "
MALAGA, ES - Reviewed by JOSEPH - 06 June 2016
" When I arrived at record go desk to pick up my car I was asked to take out insurance for 192 euro. I told the assistant that I had my own insurance to cover acess.because I did not take out the insurance I was told that I would have to wait for 2hrs 30min as I had put the time for collecting the car for 5oc instead of 3oc .i found the assistant very rude and not very helpful.it would have been very simple for him to just change the time for the car hire. By the way there was no other clients waiting at the counter. I will not be using record go again. Gerry hichey "
ALICANTE, ES - Reviewed by JOSEPH - 01 June 2016
" Had difficulty returning car.assumed return point was airport.it would have been helpful for agent at pickup airport in Alicante that Valencia return point was not T airport. Otherwise car was fantastic. EN and in lerfect working order. "
GERONA, ES - Reviewed by TREVOR - 29 May 2016
" Superb service will use again "
GERONA, ES - Reviewed by JAMES - 27 May 2016
" Very good InterRent staff - both at collection desk and at hand back. Auto Europe continues it's excellent service and pricing. At my recommendation all my family continue to use it for their hire. "
" Very goood staff at collection desk and hand back. "
ALMERIA, ES - Reviewed by PATRICK - 26 May 2016
" The hard sell of insurance at the counter was a real put off, considering that I had bought the best insurance available when hiring the car. Also, there were marks on the car which I had to point out; Rhodium had not done so on their standard form. On returning the car, they pointed out the marks, but were satisfied when told that I had pointed them out beforehand. I had chosen full/full option on your website, but again the lady wanted to sell me full/empty as an option at the counter. I was left to find the car in the car park, and had to go back to the counter to point out the marks. I would say that they wasted 30 minutes of my time, at a critical time of night. All in all, I would prefer not to deal with Rhodium again. "
MALAGA, ES - Reviewed by CHRISTOPHER - 26 May 2016
" no problem with Auto Europe only their client client Niza Car rentals Malaga "
" I was very dissatisfied with Niza I phoned Niza prior to travelong to tell them we would ne arriving late I was told that would not matter as they are open 24hrs my time when bookin to pick up tje car was 10:30 pm our flight arrived at malaga at 9;20pm, I phoned Niza cars on arrival to inquire where I had to collect my car and was told to go to the courtesy bus stop where we would be collected I waited almost an hour and no bus so I phoned Niza again and soon after my 2nd phone call the bus arrived at arrival at the pick up car park office I was told that I had to pay a 40euro pennalty as it was past 10 p.m. I tied to argue that had their coutesy bus picked us up we would have arrived before 10pm the office lady insited we pay or no car "
BARCELONA, ES - Reviewed by PAUL - 24 May 2016
" Very helpful in sorting out a problem with a previous booking due the canalled hire as a result of French Air Traffic Controllers strike on 19th May "
" This was the worst experience that we have had using Hertz, on arrival we queued for 20 minutes to be served, only one member of staff was on duty, in this time he served 2 customers. At the desk we were told that our car would take 10 minutes to arrive and to go to the Hertz cabin in the car park. Having provided the Hertz rep ( tony ) with our paper work he confirmed that the car was coming from T1. We waited a further 20 minutes for the car to arrive, we then enquired with him as to the car, he said the car was there and we checked the car for damage and had to have further damage recorded. the car was there all the time as I watched what cars arrived. we asked for directions to be told follow the signs the had no maps. Never again "
ALICANTE, ES - Reviewed by JOHN - 24 May 2016
" Booking was simple & easy and very competitve car rental price, except for what has now been charged onto my credit card by Interrent "
" Every thing went smoothly, collecting car. However when we went to return the car. The fuel was 4/8. Interrent wanted to charge 60.33, I then said we would take the car back & full the tank, which I did & dropped key in drop box. However i see on my credit card statement, they have charged 60.33. this amount should be returned to my credit immediately. very dissatified. Please arrange for this to be rectified. thank you "
MURCIA, ES - Reviewed by BRENDAN - 23 May 2016
" Having paid full protection insurance with you ,when I arrived at Centauro desk they wanted me to take out extra insurance otherwise they hold a charge of 950euro on my credit card and if I did have an accident or claim I would have to pay them and then claim the money back from Auto Europe which is totally unsatisfactory . if getting a car again with auto Europe again be better to just pay for the car and get the full insurance at the car hire desk "
MALAGA, ES - Reviewed by VICTOR - 19 May 2016
" It was good service at the hirecar desk and hassle-free. I have hired cars from Malaga airport with many different companies and the staff can be close to surly and aggressive ( and I speak the language). Not so with Dollar. Very refreshing that there were no nasty surprises either when it came to dropping off the car. I have on occasion have had to fight my corner when an inspection of the car was refused by the on site staff, but then they subsequently wished to make small charges to my card that I only found out about once back home. I managed to get the decision reversed, but it was all unwelcome hassle. In short, you provide a good service, the one you say you provide and I would have no problem in booking with you again. Many thanks "
" It was good service at the hirecar desk and hassle-free. I have hired cars from Malaga airport with many different companies and the staff can be close to surly and aggressive ( and I speak the language). Not so with Dollar. Very refreshing that there were no nasty surprises either when it came to dropping off the car. I have on occasion have had to fight my corner when an inspection of the car was refused by the on site staff, but then they subsequently wished to make small charges to my card that I only found out about once back home. I managed to get the decision reversed, but it was all unwelcome hassle. In short, you provide a good service, the one you say you provide and I would have no problem in booking with you again. Many thanks "
MALAGA, ES - Reviewed by SAMANTHA - 17 May 2016
" The car was damaged and the tyres were low in air. When I collected the car I was told that it was a requirement to pay for insurance in Spain even though I have an annual policy that covers insurance worldwide The lady insisted it was a requirement for the country and I believe this to be false. "
" Someone needs to check the cars before they are given out Staff training on insurance "
MALAGA, ES - Reviewed by DOMINIC - 16 May 2016
" I have used Auto Europe on several occasions, and have always been satisfied - so much so that I have your site saved among my favorites. I booked the additional insurance with you, so that I would have no concerns during my holiday, and I approached NIZA with a spring in my step, knowing all the parameters were covered. "
" The agent dealing with us, strongarmed us to take out their additional insurance. Following his third session, where he would not allow us to interrupt, I had to ask him not to argue the case again. He told me how stupid it was, that he was going to charge 1300 on my credit card, that the insurance I had taken out was not nearly adequate, that his insurance would cover the underside of my car etc etc etc. He then photographed every aspect of the car, and told me that he would e-mail the photographs to me, and if there was even a 1cm scratch, it would have paid me to take out the insurance. He said I must return 30-minutes early, so that the car could be washed and examined for damage. On my return, an equally offensive character did ... "
MALAGA, ES - Reviewed by ANTOINE - 11 May 2016
" I only rent by Auto Europe. Only the company "Gold" had not given satisfaction in the past. But Auto Europe has always been correct. Value for money "
" I got the full Hertz service while renting from Dollar. Very customer friendly at the reception by pick-up and by return. I had an upgrade from B to D without charge even when my renting rate was very low. "
BARCELONA, ES - Reviewed by STEPHEN - 08 May 2016
SEVILLA, ES - Reviewed by BRENDAN - 07 May 2016
" I was charged an additional 101.52 in addition to the 78.55 I paid Auto Europe. I thought that 101.52 was the total bill. I think that 18.73 a day for super CDW is extortionate and I will not be using Firefly again as 180 for four days is excessive. "
MADRID, ES - Reviewed by PHILIP - 07 May 2016
MALAGA, ES - Reviewed by BIANCA - 05 May 2016
" Use of website and car booking process very smooth and agreeable. "
" Very long wait time to collect the car. Hard when arriving of an evening with small children. There was a huge queue and over an hours wait to be seen and sign forms etc.. also firefly were talking everyone into buying additional insurance even though most people had already purchased car insurance through an intermediary like auto Europe. Car wise I can't fault anything. The car was a brand new opel zafira and a pleasure to drive. "
MALAGA, ES - Reviewed by NIAMH - 05 May 2016
" Mainly satisfied. The 'hidden' refuelling fee was poor form but that's the subcontractors issue "
" Very bad sinage. Chaotic desk. Asked for a recheck on car damage and was treated like an imbecile. Very poor service "
MALAGA, ES - Reviewed by KEN - 04 May 2016
" I have used firefly many times but found on this trip the car supplied to be very dirty inside I had to place a towel on the passenger seat as it was so soiled will not accept a vehicle in this condition again reported at drop off to no avail. "
MALAGA, ES - Reviewed by CAITRIONA - 02 May 2016
" Inclusion of a 2nd driver (without any extra charge) would be a nice element within your rentals. A safe car, good value and good service are most important for me. "
" I've used Centauro several time and am very happy with their service and the cars which they provide. "
ALICANTE, ES - Reviewed by ANNE - 29 April 2016
" VERY HAPPY "
PALMA DE MALLORCA, ES - Reviewed by DAVID - 27 April 2016
" Lots of Hidden Costs. I had to pay another 140 on arrival. Not pleased at all "
" Really poor sharp practices on arrival in the airport. They charged 42 for a fuel tank that I would be refunded if I left the car back full. [ haven't got it back yet] They charged me 40 late pick up fee [ fair enough- I was warned by you guys that this may be charged]. But they also charged me 80 excess insurance when I thought I had already signed up for that. Sharp practices that I didn't like at all. Not Impressed. Wont use them again ever. "
VALENCIA, ES - Reviewed by NIALL - 26 April 2016
" Great website & best rates I can find in Spain "
" Trouble free and very satisfied with customer service from Firefly. "
ALICANTE, ES - Reviewed by DEIRDRE - 23 April 2016
" I originally reserved a car for the amount of 91.73Euro. When my flight time was changed by Aer Lingus, I went on-line to amend the pick-up time for the car. I noticed the car hire fees prices had been reduced, so I changed the car type for another, which was priced @ 54.41. AutoEurope promised to refund the outstanding balance if the same card was used for the transaction and it would be paid into my account upon pick-up. RecordGo, the car hire company, informed me that it was the responsibility of AutoEurope to make this refund. As this has not yet happened, I would ask that it be dealt with as soon as possible. "
ALICANTE, ES - Reviewed by JOHN - 20 April 2016
" We were given a Ford Focus with four separate major dents or scrapes (marked with 'x' on the checkout sheet. at Alicante Airport. We were left standing at the desk while staff chatted or buried themselves in paperwork. When we returned the car at Malaga the check-in official refused to examine the car and sign off on the check-in sheet. He was extremely rude, didn't speak English and told us to park the car and throw the keys in a box. This was the worst car rental experience I have ever had. "
GERONA, ES - Reviewed by JOHN - 19 April 2016
" Oscar and Iban are fantastic! Very helpful, efficient and friendly. "
IBIZA, ES - Reviewed by LEE - 18 April 2016
" I booked a car with Zero excess, I queried Auto Europe what would happen when I collected the car in Ibiza, as I had full annual car insurance cover, but I still wondered how the car company would respond... Auto Europe were incorrect in quoting to me Ibiza is 5 per day for the excess remaining (full insurance) it is 5 per day in the Balerics, save for Ibiza, where it is actually 10 per day of hire. With regards to the zero excess, and having our own full insurance, the car hire company charged the full 600 excess as surety on our credit card...because we didn't go for their 50 super cover locally! And thus Zero Excess is folly in this circumstance! This should be made clear on booking a zero excess rental. "
" Great service, clear concise instruction. Would use again and would recommend "
GERONA, ES - Reviewed by MARK - 15 April 2016
" car drove very well but body work not in good condition. over 82k km on the clock so an old car in rental terms. "
MALAGA, ES - Reviewed by SEAMUS - 23 March 2016
" Not a reputable company. They tried to scare me into purchasing insurance. Bad customer service. Nobody to inspect the car on return. Charged my credit card for an unknown fee on return. Currently trying to find out what the charge pertains to. "
PALMA DE MALLORCA, ES - Reviewed by IVAN - 22 March 2016
" The car we have got was brand new. The office is straight on the airport with the well known dealers. The price was significantly better then any other. The return of the car was also an easy thing, no waiting. There were no hidden charges, tricks with fuels, overcharge for extras (child-seat) or anything you might expect to offset the suspiciously low price. Because of the good price though there were lot's of people choosing Record, so we had to wait 1h - 1h30 to pick up the car. Probably the rent-a-car dealer should think about an extra service desk employee in the rush hours. "
BARCELONA, ES - Reviewed by GARY - 20 March 2016
" Autoeurope was fine. It was the silly offer of 1.01cent retail for two days. I travel a lot with me job and I know when I see a con trick. I new there would be plenty of extras. And I was right. I would prefer to know how much I'm paying before I pick up a car. Don't like silly deals. That's the only reason I would use a different company. "
" The staff were nice witch makes a change. The car had more hits than the Beatles. I had so many X on the damage sheet the girl ask me was the damage or just scrapes. I didn't know there was a different. I have been burnt before over a small scratch I didn't see. Not with Firefly. The car was smelly and had a lot of mileage. "
TENERIFE, ES - Reviewed by JONATHAN - 14 March 2016
" I think you should reflect in the price all charges. 40 Euro for refueling charge does't make the deal so attractive anymore. "
" Interrent is Europcar but with bad service. You have to be very careful with these guys. Pay attention as they will block 900 Euro for excess, because Autoeurope cover is not considered to them. Also they have this ridiculous "Fueling Charge" which is 40 Euro extra to the price. Pay attention to the smallest scratches and make sure to mention it in the contract. Interrent offered me a car with only one scratch recorded in the front, however, when I took out the car, I noticed and insisted with flashlights to mention many other scratches. "
MALAGA, ES - Reviewed by DESMOND - 06 March 2016
MALAGA, ES - Reviewed by KEVIN - 04 March 2016
" slow 1 hour on q with only 4 people in front of me "
MALAGA, ES - Reviewed by RICHARD - 01 March 2016
" - Excellent Value for money for an out of season hire - Booking out the car was quick and efficient by Record Staff in Malaga airport - Car was relatively new (27000km) and worked well throughout the 3 week hire - Returning the car was again quick and efficient .... dropped off car and handed back keys. - Hire contract was to pay for a full tank of fuel and leave back empty. There was just under 1/4 of tank of petrol left and Record reimbursed us 11 euro which is more than other hire companies do (most dont even reimburse for the petrol left over) - Only negative was the distance we had to walk from Record Car hire bays to the airport terminal in Malaga, but who cares when you get such a good deal "
ALICANTE, ES - Reviewed by JOHNJOE - 15 February 2016
ALICANTE, ES - Reviewed by NICHOLAS - 11 February 2016
" Quote for excess insurance was way too much "
FUERTEVENTURA, ES - Reviewed by ALLAN - 10 February 2016
" needs a sign in the airport to direct you to the kiosk as it is not in the terminal and there is no sign for it in the car park either "
ALICANTE, ES - Reviewed by TONY - 09 February 2016
" Smooth transition very happy "
ALICANTE, ES - Reviewed by THOMAS - 06 February 2016
ALICANTE, ES - Reviewed by PAULINE - 14 January 2016
" straight-forward no hassel, efficient and polite customer service "
" Great value,they don't hassel you with extras. I would definitely use them again. "
BARCELONA, ES - Reviewed by JANBERND - 03 January 2016
GRAN CANARIA, ES - Reviewed by BRENDAN - 31 December 2015
" No improvemt possible - all very good. Made one phone call to Auto Europe before artival to clarify one aspect of the booking and all very helpoful. "
" Good reception at airport counter. Helpful staff in the car area when taking and again when returning the car. "
PALMA DE MALLORCA, ES - Reviewed by ALAN - 30 December 2015
" I think itsprobably the best car rental in the world!! "
" took over a hour to get our car and was disappointed that I had to pre pay 90 for fuel on arriva was told I woul get back any credit of fuel when the car was returnd less 24 even if the tank was full. It also takes 15 days for the to lift the 750 charge thay put on you credit card which can be inconventient, If the car is returned and inspected and is passed it should be cancelled there and then I think. (Maybe something auto europe can sort out with the rental company.) "
ALICANTE, ES - Reviewed by FRED - 13 December 2015
TENERIFE, ES - Reviewed by ANDRIUS - 12 December 2015
" My flights been canceled and I cant cancelcar rent. That wasnt my foult "
LANZAROTE, ES - Reviewed by PETER - 07 December 2015
" Always find your rates very compettive. "
" Lovely staff, very helpfull and polite "
BARCELONA, ES - Reviewed by PAUL - 29 November 2015
" Only comment is that it was difficult to find the service desk as there is no signage for Interrent "
BARCELONA, ES - Reviewed by DERMOT - 22 November 2015
" Good value for money "
" 1 hour queueing time " not good" and then I had to go back to counter to change the car because it was less than 3/4 full instead of full , this cost me another 30 minutes "
MALAGA, ES - Reviewed by NORINE - 16 November 2015
" Voucher easy to print. Reminder received. I would definitely use Auto Europe again. "
" The car had many marks making it difficult to match with sheet recording same. We got a puncture and there was no spanner in the boot for unscrewing nuts on wheel. We rang and an engineer was sent out. He took off the wheel and we had puncture repaired. On returning the car at airport we were told that we should have brought the punctured wheel to the airport to Interrent. That would have meant driving on the temporary wheel about 20 kilometres. We were never told that we had to do so. We had it repaired locally paying for it ourselves. We were delayed 20 minutes because of this and told that the retention deposit 1,000 would be held until the wheel was examined. Had the spanner been in the boot there would have been no problem or delay. "
ALICANTE, ES - Reviewed by MARTIN - 15 November 2015
MADRID, ES - Reviewed by PAUL - 10 November 2015
" Didn't like the long que. "
ALICANTE, ES - Reviewed by TONY - 05 November 2015
GERONA, ES - Reviewed by VALERIE - 03 November 2015
" Leo was absolutely wonderful in helping us make this booking. He really excelled at his job and I could not recommend him more highly. Thank you Leo "
" As Leo had warned me the people on site tried to sell us a further excess insurance, but thanks to the warning from Leo, we refused as we were very well insured already. "
TENERIFE, ES - Reviewed by GERARDUS - 01 November 2015
" Waiting time at airport 50 minutes. One assistant on duty who was very slow. 2 managers appeared but only observed didn't assist the waiting customers. They were asked to open up but didn't eventually another assistant strolled up and took her time opening. No queues at other car hire companies. Customers very disgruntled. Customers were speaking to each other mentioning that they would book with more reliable well known providers in the future. We agreed with this sentiment. "
ALICANTE, ES - Reviewed by JOHN - 28 October 2015
" paid extra insurance to auto Europe ,but meant nothing to solmar solmar wanted a 1000 euros deposit on top of rental "
" after I thinking I had paid extra insurance with auto Europe ,I still ended up paying an extra 100 euros for the rental . I didn't have a choice but had to pay. A TAXI WIL BE A BETTER SERVICE THE NEXT TIME "
REUS, ES - Reviewed by DECLAN - 27 October 2015
PALMA DE MALLORCA, ES - Reviewed by SHANE - 27 October 2015
" Wasting the first 3 hours of a holiday while their desk staff hang about talking instead of dealing with queues was a frustrating - does not put you in the best frame of mind for driving "
REUS, ES - Reviewed by JOANNA - 27 October 2015
" 1. Double charge 2. Disregard for the customer 3. Long wait to resolve the claim "
" KEDDY in Reus? There is no Keddy in Reus "
ALICANTE, ES - Reviewed by JACK - 26 October 2015
" Great value and excellent seamless service "
" Very helpful staff and smooth and easy collection and return "
ALICANTE, ES - Reviewed by DAVID - 26 October 2015
" Charged twice for car once by Autoeurope and 128 euro by firefly "
" Cost 128 euro extra "
ALICANTE, ES - Reviewed by FRANK - 26 October 2015
" I have used Auto Europe on many occasions and find the experience very good with a reservation process that is easy to navigate. "
" The collection process went quite well. The office was well staffed and efficient. Returning the vehicle is potentially very cumbersome. Following the inspection by a Firefly staff member, who confirmed that the vehicle was returned damage free I was advised that I should join a queue to receive my final invoice. I estimated, from the length of the queue, that it would take at least 30 minutes before my bill was processed. I was under time pressure for my flight and could not afford this delay. Luckily the engineer who inspected the car agreed to take my key and I received my invoice electronically later that night - which was perfect. I suggest that this potential delay is made clear to customers at vehicle collection. "
SEVILLA, ES - Reviewed by SALLY-ANN - 26 October 2015
" A couple people I spoke to in Auto Europe were incredibly unhelpful and seemed completely uninterested in my questions but I also spoke to one very helpful man. I think by taking out the full insurance cover with Auto Europe towing should be included. If the car you rent breaks down through no fault of the renter it seems ridiculous that the the renter has to pay for the car to be towed. "
" Firefly were great, Carmen was very helpful and efficient on arrival and drop off. If renting a car seat be aware that it will probably be different from your own and the staff do not know how to fit them in the car. We spent about 30 mins trying to figure out how to secure the seat. "
MALAGA, ES - Reviewed by PETER - 25 October 2015
" Check in location could be better. 2 of the 3 computer terminals were broken and even though entered data as requested don't understand if it speeded up processing the checkin "
MALAGA, ES - Reviewed by FERGAL - 22 October 2015
" misleading price advertising, hidden or near hidden charges on website and vouchers "
" no knowledge of autoeurope and not willing to take ownership of any deal made through autoeurope "
MALAGA, ES - Reviewed by CLIVE - 21 October 2015
SEVILLA, ES - Reviewed by CARMEL - 20 October 2015
" Pleased with the service. "
" Mid way through our holiday we returned to the car one morning and it would not start. However, we did not have to wait too long for a mechanic to arrive and got us on the road again. We may have left the lights on as the battery was flat but all was good in the end. When I brought the car back to Murcia airport at the agreed time, there was nobody to take the car. I eventually discovered that the Enterprise office is not at the airport but down the road at Santiago de la Ribera. Would have been easier if I had known this but , again, all well in the end. Enterprise personal all very helpful and friendly. "
VALENCIA, ES - Reviewed by ERIC - 20 October 2015
" We were surprised that we have to take a mini bus to pick up our rental car . I would suggest to highlight it or make it clearer when you select a rental company on the web site if the car has to be picked up outside the airport . "
" Even if i know you cannot get the exact car from the picture but a similar one , a Kia versus a Golf in our case , i was a little bit disappointed , although the kia was very fuel efficiency . "
PALMA DE MALLORCA, ES - Reviewed by VITALIS - 19 October 2015
" collect money for nothing, go, it is fair to say the lease sites rather than through brokers "
MALAGA, ES - Reviewed by JACQUELINE - 18 October 2015
" Had to queue for over an hour and then they wouldn't accept the Visa card of the additional named driver so had to pay the insurance. What started out to cost 30.09 ended up over 450 "
" I hire a car at least twice a year but would never use Firefly again. "
MALAGA, ES - Reviewed by CARMEL - 17 October 2015
TENERIFE, ES - Reviewed by FLORIN DRAGOS - 15 October 2015
MALAGA, ES - Reviewed by IAN - 15 October 2015
FUERTEVENTURA, ES - Reviewed by RAFAL - 12 October 2015
" Better description on the contract. What is included in the price etc. "
" Better description on the contract so both sides know what is included in the price as we were askwd for more money even though we had everything paid "
SEVILLA, ES - Reviewed by MARK - 11 October 2015
" Everything was fine. "
" All easy and no problem. "
BARCELONA, ES - Reviewed by IAN - 08 October 2015
SEVILLA, ES - Reviewed by JEROME - 07 October 2015
" I have a query ongoing with your customer service. This is the first time it happens. I hope you'll be responsive and fast to fix this issue to ensure general satisfaction. "
" The girl I was speaking to to pick up my car told me I was wrong and was inviting me to contact the direction if I disagreed. I got stocked and had no option but to pay the bill to be able to leave the airport instead of double checking what she was doing. "
BARCELONA, ES - Reviewed by DERMOT - 06 October 2015
" made a big deal about a cheap pen which I forgot to hand back "
BARCELONA, ES - Reviewed by PETER - 05 October 2015
SEVILLA, ES - Reviewed by PEADAR - 05 October 2015
ALICANTE, ES - Reviewed by MARIEVA - 05 October 2015
ALICANTE, ES - Reviewed by PATRICK - 04 October 2015
" Excess insurance at drivalia is a rip off. Car supplied was very satisfactory "
ALICANTE, ES - Reviewed by MARTIN - 02 October 2015
SANTIAGO, ES - Reviewed by BEATRIZ - 01 October 2015
" When we first picked up the car at the Santiago rental car desk, there was only a girl doing all the work for a big queue of impatient people wanted to be looked after. Her colleague was next to her looking up at her computer without a care in the world, knowing that most of the customers there didn't take her attitude very pleasant. In my opinion this is a very bad image you're portraying towards your customers. "
BARCELONA, ES - Reviewed by AINARS - 30 September 2015
" The cars is scrached and dirty inside! And i still didnt get my 106 eu back, they take that like deposit for fuel, but i chose option for full away and full back! "
ALICANTE, ES - Reviewed by MIHAELA - 29 September 2015
MADRID, ES - Reviewed by NORINE - 27 September 2015
" Everything was perfect. Friendly processing of rental. "
" The most satisfactory rental to date v "
MALAGA, ES - Reviewed by PETER - 26 September 2015
" Be more up front with overall costs The web site does not make it clear about the total cost. I took out the full insurance for peace of mind and was told I would have a full tank of diesel but it was only 1/2 full. In the end it did not matter as I did not use what I had. The pick up was very efficient and quick. The car was perfect for my needs. The return was just as quick and efficient. "
" Try to improve the web site to allow the customer to be fully aware of ALL COSTS. I know when you get to the very small writing of the T&C you will find most of the charges quoted. But when you want a car on holidays you need to know your budget in advance. "
ALICANTE, ES - Reviewed by RICHARD - 23 September 2015
MALAGA, ES - Reviewed by SEAMUS - 22 September 2015
ALICANTE, ES - Reviewed by DAVID - 21 September 2015
" I would appreciate if you could have one of your customer service team call me to discuss my experiences with your booking & Firefly office in Alicante. Thanks in advance. David 087-2393918 "
" Extremely disappointed to find that I had to take out full insurance with Firefly even though I had already purchased it with a 3rd party company. They said it was because I wasn't using a credit card for the booking?? It did not state on the documentation I received that this was a requirement! "
BARCELONA, ES - Reviewed by JAMES - 21 September 2015
" Excellent service and pricing ....... Very good response times and assistance if there's an occasional specific enquiry by email. "
" Car seats a bit grubby but overall very good condition for the price. Queues at airport desk can be lengthy. "
SEVILLA, ES - Reviewed by SHEILA - 19 September 2015
" Auto Europe needs to inform itself about what the customer experiences at rental pick-up country... the long queues in hot conditions, possibly with children...sometimes up to 2 hours while waiting to complete documentation and pick up rental car... the pressure that is put on the customer to take out additional insurance to cover damage to rental car. The minimum standard available to the customer, after a long journey should be an air conditioned rest area while waiting to take up the rented car. Also, the customer should not feel pressurised to take out additional, costly insurance...there is an implied threat that any damage to the rented car will prove costly! "
" See the comments above.. This is my 3rd time to use Firefly... they are generally the cheapest. However, they do pressurise the customer to take out additional insurance... this time, I resisted and insisted that the package paid for with Auto Europe included Super Cover... I didn't need additional cover for damage to car. N.B. I must say that on returning the rental car, I met with an efficient and pleasant Firefly agent who checked out the car and assured me that all was good. "
MALAGA, ES - Reviewed by RHONA - 18 September 2015
BARCELONA, ES - Reviewed by MICHAEL - 18 September 2015
MALAGA, ES - Reviewed by ELIANE - 15 September 2015
" All was great! "
" Really great service, absolutely no complaints. "
IBIZA, ES - Reviewed by LEONARDO - 14 September 2015
" The OK Rent company is very disorganized and do not have adequate staff number to attend the clients. I had to wait for unacceptable three hours for the check-in. The Auto Europe risk its reputation if remaining indicate the OK Rent as an option. "
BARCELONA, ES - Reviewed by JANE - 11 September 2015
" Great, cheap service. "
" Great service. Extremely cheap. No hassle at all. "
MALAGA, ES - Reviewed by DECLAN - 10 September 2015
" The whole expereince of car hire felt like a fraud. Quote a low price over the web with a ton of conditions. Then on arrival to pick up car have staff ram insurnace cover down yoiur throat, explain the fuel issue after producing the invoice and say if you don't take insurance you might have to wait over an hour on return to have car checked. "
" Some comments above relate to firefly "
IBIZA, ES - Reviewed by ARKAN - 08 September 2015
" Not giving car asked for I emailed and asked about it few times... "
" Absolutely the worst service I have ever received from any companies waited there for four hours didn't get the car I asked for.. they were short staff no drink no food no nothing near by we had to struggle for four hours and I would never ever deal with them again... "
MALAGA, ES - Reviewed by GAIL - 06 September 2015
" Auto Europe were ok. Firefly was the worst car rental company I ever dealt with and I am 65 and travel to Spain at least once a year. They tried to intimidate me into taking extra insurance. . Spoiled our holiday will be writing email of complàint "
" See above email to follow never again "
MALAGA, ES - Reviewed by TAMAS - 06 September 2015
" Easy and quick. The insurance details could be more exact, i have to pay 140 euros extra for full coverage for 9 days to Niza car rental while i pay already to auto europe. So i payed 130 for the car, then 140 to extra insurance without excess. Still OK, because i was insured to spain and portugal. "
" Shuttle service hard to find, rental company away from airport. Really slow process, one client was front of me, took 38 minutes!!!!!!!!!!!!! The insurance details could be more exact, i have to pay 140 euros extra for full coverage for 9 days to Niza car rental while i pay already to auto europe. So i payed 130 for the car, then 140 to extra insurance without excess. Still OK, because i was insured to spain and portugal. "
MURCIA, ES - Reviewed by GEORGE - 06 September 2015
ALICANTE, ES - Reviewed by ROBERT - 05 September 2015
" I was given a new Opel car model Minevra I think , beautiful car but handbrake was impossible to operate. I work in the Automobile Industry on a daily basis and I found it extremely difficult to use. Just to recap a superb car but a bummer of a Handbrake, God help the ordinary motorist. "
MALAGA, ES - Reviewed by NIALL - 31 August 2015
" Great service with great price "
" Great service. Good value car, friendly staff. Many thanks. "
MURCIA, ES - Reviewed by ALAN - 31 August 2015
" They were very cost conscious and pushed hard to get clients to take their extra insurance (which I took). Another customer before me in the queue decided not to take it and the SOLMAR rep spent ages trying to get him to change his mind. "
ALICANTE, ES - Reviewed by RUTH - 31 August 2015
" VERY POOR SERVICE - NEVER AGAIN WILL i GO NEAR YOU. Especially with the sneaky charges after quoting a certain price to find on the next page there is an additional charge etc. . I will tell my company to be aware of you. "
MALAGA, ES - Reviewed by JOSEPH - 28 August 2015
" Hard to find dropping the car back Would prefer if it was at the airport "
MALAGA, ES - Reviewed by DEREK - 28 August 2015
" Given the series of emails and telephone contact, it should by now have become clear that I am far from satisfied. The very fact that I am being asked to participate in this survey demonstrates that no regard has been given to my previous correspondence! Unlikely, I shall ever use Auto Europe in the future!!!! "
GERONA, ES - Reviewed by SYMON GRANT - 27 August 2015
" Excellent service "
MALAGA, ES - Reviewed by ANNITA - 27 August 2015
" The staff were excellent and polite "
MADRID, ES - Reviewed by EDUARDO - 24 August 2015
" I will never use your company again. You are liars and you wont get away with it for much longer. "
" Very poor customer care and both are complicit in selling bad deals to innocent people. I will also never use these again. "
BARCELONA, ES - Reviewed by MOHAMED CHERIF - 24 August 2015
" You are a broker not a Rental car company according to Hertz staff. "
" I never received my car because My credit card I made the booking was a visas debit card at hertz I was asked to present visas credit card "
MALAGA, ES - Reviewed by MUBSHIR KHALID - 23 August 2015
" amazing "
" staff was amazing did not know where to go need some kind of signboard will recommend to all my friends "
MALAGA, ES - Reviewed by MARTIN - 09 August 2015
" Because I had a separate excess insurance cover policy I did not need Niza's insurance cover and almost felt intimidated by their staff by virtue of the fact that I was not taking their super cover. On multiple occasions they said that I had no insurance with my rental by Auto Europe, which I thought was incorrect. They then gave me a 6 month old car with multiple marks on it and started to photograph each mark which they emailed to me, again which I felt was to apply pressure to buy their insurance. On dropping the car back I saw them use similar tactics with other customers. "
MALAGA, ES - Reviewed by DERMOT - 04 August 2015
" Very unclear what insurance cover is included. I went for the higher charge as I thought insurance included only to be told by NIZA that I still owed the full amount for insurance. Had I have gone for the minimum premium I would have saved money. "
" Car was great but be prepared to be " shafted " for insurance cost. Check with your own insurance company before departure and with your your credit card company what's included. They will happily take all your money. Very good company. Car good but insurance needs to be sorted. I would use again but I old approach with all my facts and figures sorted before arrival. Talk to your insurance company and MasterCard/ visa as they do cover car insurance automatically when their cards used. Enjoy. "
TENERIFE, ES - Reviewed by GARETH - 04 August 2015
GERONA, ES - Reviewed by LYNNE - 04 August 2015
" The directions to get to where the car was parked were not clear and it took us a long time in hot sun and pulling bags to locate the car. "
GERONA, ES - Reviewed by HELEN - 28 July 2015
" Was un happy to arrive at pick up to find that i had to pay alot more money then said on web page. Was not brought to my atension wen was paying on the web. "
GERONA, ES - Reviewed by STEPHEN - 27 July 2015
" A lot of hidden extras, small print only visible after confirming the rental. "
GERONA, ES - Reviewed by CORA - 26 July 2015
" Use Auto Europe as a rule. Sad to say Solmar are not a satisfactory subsidiary I would ever hope to use again. Thrifty/Hertz any day. "
" No shuttle bus at terminal. Had to walk to depot. Don't accept excess insurance from other companies. Excessive charges for full/full fuel option. (176) Excessive charges for driving cross border. (122) Had to pay way more than car cost for the above as they force you into taking out their insurance. Never again. "
BARCELONA, ES - Reviewed by KALIN - 26 July 2015
" I am very disappointed by what happened. When I did my registration I paid for everything, including insurance, and I was very surprised when they told me that I have to pay another 186 euros to take the car ?????And also when I tried to call the number I had your contact numbers I had Unable to raise ???????When I talked to the staff of FYREFLI I realized that I would have come out cheap if I had hired a car to a place ???? To me you only deceiving customers that everything is much cheaper ????? "
" When I turned for help to staff FYREFLY me to contact you, they just gave me the number and I had said that we have to straighten you about it. After long reflection, I decided to pay another 186 euros ,, ,, and take the car, but since we formed the documents and paid all printer to spoil itryabvashe to wait until they find another way to print them. Just rest of my family began unique. And last but not least my wife who is pregnant at 28 weeks was very alarmed by what is sluchvashe.Prosto am very disappointed and I do not intend to use your services again. "
MURCIA, ES - Reviewed by PATRICK J - 23 July 2015
" Attention to the following I wished to add my son two weeks after I got the car for one week but was told I had to pay the additional drivers fees for the full term of the rental even though two weeks had elapsed and he just wanted 6 days. I was told it was the system would not allow this. It is very simple CHANGE THE SYSTEM "
MALAGA, ES - Reviewed by THOMAS - 23 July 2015
" staff at desk rude "
BARCELONA, ES - Reviewed by PIERRE - 21 July 2015
" Had to pay a full tank of petrol upfront: 78 euro for a fiat 500? Are we serious? And I returned the car with a quarter tank left. This is unacceptable. They should let the customers return the car with a full tank like the other main companies. They also blocked 990 euro on my credit card as a safety deposit!!! "
" Had to pay a full tank of petrol upfront: 78 euro for a fiat 500? Are we serious? And I returned the car with a quarter tank left. This is unacceptable. They should let the customers return the car with a full tank like the other main companies. They also blocked 990 euro on my credit card as a safety deposit!!! "
ALICANTE, ES - Reviewed by JOHN - 19 July 2015
" auto Europe recommended taking out car insurance to protect you if you damaged the car , when I arraived at the Desk in the Aerport I was told by Record I was not covered by Insurance , so I had to spend an extra E135 to insure I was properly covered in case of an accident. "
" Record explained things properly which Auto Europe should have done. "
SANTANDER, ES - Reviewed by EDWARD - 19 July 2015
" I have always found Auto Europe to be dependable as regards both service and price. "
" Very pleasant and professional service. Excellent car, very new with many extras. Very satisfied. "
PALMA DE MALLORCA, ES - Reviewed by PIOTR - 18 July 2015
" Got voucher with full cover and waiver but still had to pay nearly 80% more on spot. Disgrace. I travel a lot for both business and pleasure and I haven't come across anything like it. I will definitely warn any of my friends that would consider such a choice. "
" Poor English. Difficult communication. Shifting responsibility onto Auto Europe. They charged me for full cover despite full cover payment with Auto Europe. "
VALENCIA, ES - Reviewed by NIALL - 16 July 2015
" I paid extra to cover the excess only to be told by Solmar that 'that's not our excess, we have to block 1500 on your credit card'. I would expect a refund for the excess cover I paid to AutoEurope "
" Had to call the office to get collected from Airport. It took almost an hour to get paperwork completed. "
MALAGA, ES - Reviewed by RORY - 15 July 2015
BARCELONA, ES - Reviewed by MICHAEL - 14 July 2015
BARCELONA, ES - Reviewed by BRIAN - 14 July 2015
" Friendly personnel ..but completely unreasonable service .....extremely abrupt telephone agent "
GERONA, ES - Reviewed by BJORN - 13 July 2015
" Insurance cover was no good! "
" Had to pay a Hugh amount for insurance as they said my autoeurope insurance was no good, also car size they were giving me was to small,car I got had one side all damaged and to many marks to count! "
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 11 July 2015
" Good rental company. Car was new and clean. Price direct was expensive but much better value with autoeurope! "
MALAGA, ES - Reviewed by KEVIN - 08 July 2015
" difficult to find in Malaga. No signs within the airport "
MALAGA, ES - Reviewed by EAMONN - 05 July 2015
" Very good site. Easy to use "
" Very aggressive, bordering on threatening re car insurance. Even though I had 2 policies (credit card and travel insurance) which both provided better cover. Drivers on bus to and from the terminal were very pleasant and helpful "
MALAGA, ES - Reviewed by GRANT - 04 July 2015
MALAGA, ES - Reviewed by GERARD - 03 July 2015
" Excellent "
" When I picked up the car I was told it was not insured at all for theft.I would have to pay 90 euro to ensure this.Also the girl was so unhelpful and said if I dont pay it would take a long time to check the car before I took it and when I return it it will take forever and you might miss your flight so I recommend you pay us the 90 euro.I did not pay her but she made me so nervous and I minded the car like a baby.It took the good out of my holiday.When I returned the car(like new)another girl just took the keys and never even looked at the car?Not a nice experience with Firefly.I have rented cars with Auto Europe twice before in January and March this year but with other companies who were so nice and so friendly. Thank you Gerard Norton. "
ALICANTE, ES - Reviewed by ANDREA - 01 July 2015
" called Reservations on Arrival at Collection , I was not aware of a Insurance Excess of 1200 which has to come of Our credit card. I booked the car with my Visa Debit card and did not want to drive . The Receptionist was very rude to us and we went and Hired a car with Goldcar , 100 for Fuel , 200 Record Insurance ,50 me to drive as credit card was in my Name Plus the 100 we paid you , Total cost would be 450 not what I had agreed to when I booked the Car , Your Revisitations said that I would have to call Customer Service on Monday , Guess what you don't do refunds , because I accepted the terms and conditions , and the 1200 excess was on the Voucher that was mailed to me 24 hours after booking , Not Happy and want a refund. "
" Have being Hiring cars in Spain for 15 years and have used several Companies like yours . I was shocked and annoyed at the total lack of customer care that i experienced with your company, I would like a full refund and will be proactive in telling other of my poor experience. "
LANZAROTE, ES - Reviewed by HON - 30 June 2015
" Normally good, but this time I'm disappointed. Petrol in both cars were not full when we got them. By the time we noticed, it was too late, we had already left the airport car park and on the way to Playa Blanca. I feel that it was disingenuous of AVIS that they insisted on us presenting them with a receipt after hire to show the tank is filled before return and yet the tank in the C4 was missing about 1/6 of the petrol from the start. I realized I should have checked before leaving the airport so lesson learned. The C4 was also not properly valeted from a previous hire. Washer jets also ran out of water after a few washes. This is not what I expected from a respected car hire company which I have trusted many times before. "
ALICANTE, ES - Reviewed by TONY - 30 June 2015
PALMA DE MALLORCA, ES - Reviewed by NUALA - 29 June 2015
ALICANTE, ES - Reviewed by MARIEVA - 28 June 2015
" Not impressed that I would have been charged to return the car an hour later when the airline delayed departure in advance by one hour - I was told that it would have been possible if I had not reserved through auto Europe. "
MALAGA, ES - Reviewed by KEVYN - 27 June 2015
" From the gentleman that handed us the keys to the lady we handed them back to, we couldn't have had an easier or smoother experience. We were initially upgraded to a larger car which was very spacious and brought us all along the east coast of Spain with out a glitch. I will 100% be renting with Auto Europe again. "
PALMA DE MALLORCA, ES - Reviewed by JOHN - 22 June 2015
" No information was provided as to where to pick up the car. As it turned out the car was located outside the airport. "
" As my flight was delayed and by the time I discovered where this car hire office was located it was closed. In the end I did not a car. Can I have my money back please? The staff person I talked to at Centauro was very dismissive and said that the lack of information about where to pick up their care was Auto Europe's fault. Yours A very dissatisfied customer "
GERONA, ES - Reviewed by MICHAEL - 17 June 2015
" Despite booking several weeks in advance there was no car available when I eventually got served at desk . Was one hour standing in a q at desk to get served. Then told no car and would have to come back later . About 40 minutes later they had a car. This meant that I was one hour forty minutes waiting . Nearly as long as my flight !!! With advance booking surely it would be simple to have a car reserved and easily collected. Also I had to pay for additional insurance despite the fact that I thought the price /plan I selected was providing full insurance . This meant that firefly was really no better on price than other companies whose service is far better. "
PALMA DE MALLORCA, ES - Reviewed by SAM - 17 June 2015
ALICANTE, ES - Reviewed by MARIEVA - 16 June 2015
" suggest offering an annual insurance product for frequent travellers/ users of car hire firms, covering the 'extras' so the palaver about insurance which varies slightly from company to company can be confidently skipped on arrival. I have excess insurance which is actually no use for many companies no have 'no excess' but not fully covered "
" it was all fine. I like that insurance is provided with excess which suits those of us with an annual excess insurance policy "
SEVILLA, ES - Reviewed by ANTHONY - 16 June 2015
" Excellent as always with Enterprise "
PALMA DE MALLORCA, ES - Reviewed by LIAM - 15 June 2015
" I was shocked and felt that I was a victim of a scam, after taking out Insurance thru Auto Europe I was told that it meant nothing to Record Go, who then left me without any option and took a payment of 950 on my Credit Card. This is highway robbery. "
" As above re INSURANCE "
SEVILLA, ES - Reviewed by MAEBH - 14 June 2015
" Sat nav system provided was not the best and could do with being improved as it is expensive enough to add one to the car "
SANTANDER, ES - Reviewed by RUPERT - 10 June 2015
" Easy booking process. Great value for recognised car hire company. "
" Excellent collection process; pleasant, efficient staff; clean car; smooth return. "
MALLORCA, ES - Reviewed by SEAMUS - 08 June 2015
" Very confusing and not clear about the insurance. I had booked a full cover zero excess insurance with zero deductible when I booked with auto Europe but this wasn't what centauro had. this led to a very worrying situation despite talking to auto Europe on the phone where I wasn't sure if I had a zero deductible or not. Frankly it appeared to be false advertising by auto Europe as I'm not sure centauro accepted that auto Europe insurance was/is valid "
" Fine no problems new car quick pick up and drop off friendly staff "
ALICANTE, ES - Reviewed by EILEEN - 08 June 2015
" happy with auto europe, disappointed with the scare mongering pressure selling of insurance when picking up the car . I was a woman travelling on my own withmy excess insurance policy and it was late at night I resent being frightened in this situation "
" have system in place to reassure travellers whose flights are delayed at night ,Maybe a dedicated phone line in the terminal ,No hard selling insurance ,Dont forget to give out a map for returning the car.I didnt get one the last time ,lucky for me I had been there before . "
ALICANTE, ES - Reviewed by ANTHONY - 08 June 2015
PALMA DE MALLORCA, ES - Reviewed by ALAN - 06 June 2015
" I made an original booking on web and dates came back incorrect , made a new booking vis phone , i have not had original booking refund back yet, very simple if i don't get my refund I will not be using you again, Gocar very good in Malloraca car very clean and well presented "
SEVILLA, ES - Reviewed by RICARDO - 03 June 2015
" Firefly charged me 170 on top of the rate you did to me. So when I though I was renting a car for 79 it actually costed me 250 !!!!!!! "
" Got a fare of 79 for one week but upon my arrival I was confronted with an outrageous extra bill of 170 on top of what I already paid. Charges like 25 handling fee, 60 insurance, 5 credit card fee, etc Will tell this story to everyone I know and hopefully they'll ran out of customers and go BANKRUPT!!!! Used autoeurope many times but a first and last with firefly "
ALICANTE, ES - Reviewed by WILLIAM - 03 June 2015
" satisfied, i had no problems at all every thing went very smoodly "
" satisfied "
PALMA DE MALLORCA, ES - Reviewed by GYORGY - 01 June 2015
" In the main offer the excess insurance is never included, therefore it always looks super cheap to rent a car, but you'll end up paying three times more. This time I did not even take the car, because Centauro, the Spanish company wanted 48 Euros additional for one day insurance, plus 300 Euros deposit, plus 110 Euros petrol deposit... for a compact car, whose full tank costs about 50 Euros. This was outrageous, really. "
" I did not even take the car, because Centauro, the Spanish company wanted 48 Euros additional for one day insurance, plus 300 Euros deposit, plus 110 Euros petrol deposit... for a compact car, whose full tank costs about 50 Euros. This was outrageous, really. "
ALICANTE, ES - Reviewed by JAMIE - 19 May 2015
" We sent an email to you regarding a problem with it rental while on holiday and we're still awaiting a response. We paid for extra insurances through you that we were then told at the car rental company that they were useless and a waste of money and we had to take out the insurance with the car company itself. We want our insurance money that we paid through you refunded. Please contact us asap. "
" Won't be using this crowd again. We usually go with budget and they are excellent. This crowd charged hidden costs. Their service at their desk was slow and unprifessional and delayed us an extra hour after already a very late flight arriving near midnight. The car experienced problems regarding a broken fuel gage which means we may be charged for petrol even though we filled the tank as much as it would go at the airport, the fuel gage would not move. Now we have to contact them tomorrow to see what they say. Quite stressful and unpleasant. Makes it worse that this is not the car we booked or wanted. "
MALAGA, ES - Reviewed by ROBERT - 05 May 2015
" Efficient service, top quality vehicle "
MALAGA, ES - Reviewed by ROBERT - 05 May 2015
" Efficient service, top quality vehicle "
ALICANTE, ES - Reviewed by THOMAS - 23 April 2015
" brilliant to deal with, will always use them "
" brilliant and true to their word.will use them again. "
TENERIFE, ES - Reviewed by PADDY - 01 April 2015
" The only delay occurred while at the service desk at Tenerife airport, but apart from that, the service was excellent and the car was clean, of good quality and perfect for our needs. "
" S/A "
TENERIFE, ES - Reviewed by PADDY - 01 April 2015
" The only delay occurred while at the service desk at Tenerife airport, but apart from that, the service was excellent and the car was clean, of good quality and perfect for our needs. "
" S/A "
BARCELONA, ES - Reviewed by HUBERT - 20 March 2015
" Good portal to find a rental car, rather than searching several rental companies and compare individually. "
" Pro: just short walk to shuttle bus which brings you to their office. Rate for car was a bit below average. Contra: BIG concern are 110 Euro charges for 'full' fuel tank which you can return empty. The girl in office was very snappy when asking how many liters fueltank holds, as we just forked out 110, also we had to search for the car as she gave us wrong information as to where it's parked. Car had visible damages but we didnt want to speak with the unfriendly girl again, having waiver we drove off. I do not believe they completely filled the fueltank, just after few km needle dropped. When on reserve filling for 20 Euro resulted in half full tank, I estimate it's full with less than 50, meaning Centauro has 60 hidden fuel charges. "
BARCELONA, ES - Reviewed by HUBERT - 20 March 2015
" Good portal to find a rental car, rather than searching several rental companies and compare individually. "
" Pro: just short walk to shuttle bus which brings you to their office. Rate for car was a bit below average. Contra: BIG concern are 110 Euro charges for 'full' fuel tank which you can return empty. The girl in office was very snappy when asking how many liters fueltank holds, as we just forked out 110, also we had to search for the car as she gave us wrong information as to where it's parked. Car had visible damages but we didnt want to speak with the unfriendly girl again, having waiver we drove off. I do not believe they completely filled the fueltank, just after few km needle dropped. When on reserve filling for 20 Euro resulted in half full tank, I estimate it's full with less than 50, meaning Centauro has 60 hidden fuel charges. "
MALAGA, ES - Reviewed by DANIEL J. - 17 February 2015
" In general, I could not fault Auto Europe with the whole procedure. Unfortunately, I had not read the conditions very carefully, and because of age, I had to take out extra insurance, despite the fact that I have my own worldwide "excess" insurance. Also, I have been "promised" a refund for the unused fuel, and apparently, if I ever get it, there will be a charge for refilling the tank!! This seems to be very unfair, as in the first instance I was charged also for the privilege of receiving a full tank!! Before obtaining the car, I did not receive a chart showing any previous marks/scratches, and when I returned the car, no one came out to examine the car. For the record I did not have any incident such as a minor bump or scrape. "
" A more detailed map of the greater Malaga/Marbella area would have been helpful. "
MALAGA, ES - Reviewed by DANIEL J. - 17 February 2015
" In general, I could not fault Auto Europe with the whole procedure. Unfortunately, I had not read the conditions very carefully, and because of age, I had to take out extra insurance, despite the fact that I have my own worldwide "excess" insurance. Also, I have been "promised" a refund for the unused fuel, and apparently, if I ever get it, there will be a charge for refilling the tank!! This seems to be very unfair, as in the first instance I was charged also for the privilege of receiving a full tank!! Before obtaining the car, I did not receive a chart showing any previous marks/scratches, and when I returned the car, no one came out to examine the car. For the record I did not have any incident such as a minor bump or scrape. "
" A more detailed map of the greater Malaga/Marbella area would have been helpful. "
MALAGA, ES - Reviewed by GERARD - 17 January 2015
" A very enjoyable and trouble free rental "
" Very professional and no problems.I would use this company again in the future. "
TENERIFE, ES - Reviewed by JONATHAN - 05 December 2014
" Great Service and fantastic prices "
" Typical Spanish inefficiencies at the desk, but overall good service "
ALICANTE, ES - Reviewed by JAMES - 13 July 2014
" Everything ran smoothly even after a 5 hour flight delay. I called Autoeurope and they were very helpful and friendly to deal with. "
" I got a free upgrade! What more can I say!! "
MALAGA, ES - Reviewed by BRIAN - 10 June 2014
" Loved the good value offered and the up front naming of the rental companies option "
" Seamless. Love the pick up and return full option "
ALICANTE, ES - Reviewed by FRANCIS - 15 May 2014
" very good service and good price "
" looks good so far I am impressed "
MALAGA, ES - Reviewed by ALAN - 08 May 2014
" The information regarding pick-up by a Nizacars representative did not happen. Our flight was 45 mins late landing but there was nobody there to meet us so we had to ask for directions to the shuttle bus pick up area "
" When I arrived in Malaga airport I could not see any sign directing me to Nizacars. I had to ask at another car rental desk and then a taxi driver outside the arrivals area to find out how to get the Nizacars shuttle bus to their rental area which is outside the airport. Other than that the rental was good value and there were no problems. So a sign in the airport is needed. "
PALMA DE MALLORCA, ES - Reviewed by GERARD - 26 April 2014
" I had to pay extra at the airport to remove excess and I would prefere an all in insurance option from Auto Europe as I never know if I need what they are offering me at the car rental desk. "
" Not sure I needed the extra insurance they sold me? "
ALMERIA, ES - Reviewed by STEPHEN - 16 April 2014
" Great customer care "
" Really happy "
MALAGA, ES - Reviewed by NOEL - 09 April 2014
" very good value for the pricestaff "
MALAGA, ES - Reviewed by LIAM - 06 March 2014
" suitable to my needs. I do not do a lot of driving but it is great to have the independence to go where we want when we want. We like to walk a lot and it is good to be able to drive to different areas and experience a different location for ouir walks. Also to visit some of the out of the way Spanish villages and sample some of the cuisine which the locals enjoy. I have recommended Auto Europe to different people who visit Spain including some of my family and friends. "
" I have dealt with Niza cars a couple of times and at first I thought it was awkward to get to as it was outside the airport but now that I know thw area well and can get around easily I have no problem. The courtesy bus is very convenient and drivers are always good humoured and very helpful. "
MALAGA, ES - Reviewed by DAVID - 25 February 2014
" I have never had any problems with Auto Europe and any dealings with them on the phone have been a pleasure "
" No queueing and a great car . Very polite staff "
MALAGA, ES - Reviewed by STEPHEN - 21 February 2014
" Easy and great value "
" Efficient, pleasant & great value - I would definitely use them again! "
MALAGA, ES - Reviewed by PAT - 20 February 2014
" Happy with Service "
" A number of issues 1. I had to bring to the attention of Record staff three major areas of damage to the car prior to leaving the depot. These were not identified on the original vehicle documents 2. Very high petrol costs and no option to bring back the car with a full tank 3. I did not take the optionaal insurance so I left a 500 deposit via credit card. i was told that this would not be refunded to me until 21 days after my return of the car. This deposit should be returned immediately if there is not damage done to the car. 4. car had no radio ariel so could not use the radio "
ALICANTE, ES - Reviewed by MELANIE - 06 August 2013
" everything was great, thanks "
" everything was great, thanks "
REUS, ES - Reviewed by MATTHEW - 04 August 2013
" Excellent Service "
" Staff were not friendly also charged 89.84 inc VAT for a tank of petrol for a Fiat Uno which to me is very excessive.Customers should have the option of picking up the car full and returning it full in all rental periods.This idea of collecting it full (and paying an excessive fuel bill)and returning it empty is a money making racket for car hire companies. "
REUS, ES - Reviewed by RAY - 10 July 2013
" very helpful and considerate at check in and hassle free at the return desk. "
GERONA, ES - Reviewed by DAVID - 25 June 2013
" The only small problem I encountered was confusion between AE and GOLDCAR as to the refund due to me in relation to the shortening of the rental period following the cancellation of my flight on 12th June . When AE made the change to the rental contract , you told me that the refund of Euro19.77 would be provided by GOLDCAR when I picked up the car in Girona . However , GOLDCAR in Girona absolutely refused to settle this refund and said that I needed to seek repayment from AE .Can you please arrange to refund me the above amount ? (Euro217.45 which I originally paid , less the final amount due- Euro197.68 - as shown in your email to me . ) "
" The only problem was the one detailed above re the refund due . "
BARCELONA, ES - Reviewed by CHRISTOPHER - 24 June 2013
" Usual effective service. "
" - Unhappy with pre-set fuel options - forced to pre-pay for full tank at (what seemed to be) above market rates - Hard sell on additional insurance - Limited car selection (Opel Meriva, small engine less suitable to motorway driving than expected Opel Astra, although technically same class, agent unhelpful in considering options) - On site cost higher than pre-booked cost (fuel, childseat, insurance) - Will not use Firefly again "
MALAGA, ES - Reviewed by EDWARD - 23 June 2013
" your services are good,my hired car deal included insurance when I went to collect my car from goldcar the attendant tried to force me to take extra insurance and charged me for it an extra 70euro I had to return to the desk and get him to change the invoice and credit my 70 euro back also my flight was delayed by 90mims due to the french air control strike and when I arrived it was 11 .10 pm and he charged me 37 euros because it was after 11pm (10 mins late) he showed absolutly no customer service whatsoever. "
" I dont like or approve their fuel policy of been charged for a full tank and returning it empty ,suggest you change to returning with a full tank I told the attendant I had insurance with auto europe and he told me it was more or less useless and tried to make me take extra insurance with him,also my flight was delayed by 90mins due to french air traffic control strike and arrived at 11.10pm and was made to pay an extra 37euro because it was after 11pm (10mins late) customer service(non existence) as were other people who were also delayed "
ALICANTE, ES - Reviewed by JOHN ANTHONY - 23 June 2013
" The car was fine, but I would prefer NOT to have the name "Centauro" sticker on the back as I do not like to advertise myself as a tourist. "
" As I stated above, I prefer NOT to have the car advertised by placing a sticker prominently on the rear window . I think it places me at a disadvantage. The car however was fine, and the service also good. Thank you. "
MALAGA, ES - Reviewed by CATHAL - 16 June 2013
" You have started listing the fuel policies of the providers, you need to list insurance policy prices as well. "
" 92 for full cover for 4 days is excessive "
MALAGA, ES - Reviewed by JOHN - 14 June 2013
" before booking a car it would be useful to know if the company had an office at the Airport or if they had mini bus collection.We find minibus collection much more appealing as it makes returning the car much easier. "
" We prefer to get a car from a company who has minibus collection as it makes returning the car much easier "
BARCELONA, ES - Reviewed by URSULA - 12 June 2013
" Other car rental firms are trying to poach your customers. Arriving at Barcelona I was not able to find the Goldcar bus. I asked for directions at the desks of other car rentals inside the terminal. Two of these firms informed me that Goldcar did not exist and was an on-line scam, then they offered to rent me one of their cars! I spent 2 hours looking for you and was very distressed and upset as I was on my own. Please be aware that they are misleading your customers. "
" Make your Signs more clear. Let your customers know other car rental firms are not to be trusted. Your service was good "
MALAGA, ES - Reviewed by GERARD - 11 June 2013
" Quick and efficent both collecting and returning, car was a little on the small side but turned out to be a godsend for parking in tight places. "
ALICANTE, ES - Reviewed by REGINA - 07 June 2013
" I use Auto Europe for my holiday car hire every year and have always found the process very efficient and value for money "
" Firefly were extremely difficult to find in Alicante airport - no signs whatsoever. Also after paying 95 for the hire, I was then charged 97 for fuel and told I had to bring the car back empty with no option. I was also charged 51 for additional insurance as if the car broke down through no fault of mine, I would have to cover the cost of getting the car back to the airport (some 40 minutes drive from my apartment). Also I was asked if I wanted an upgrade of car - was charged 14 and subsequently overheard that they were out of the small car class that I originally booked and would have to have given me the larger car anyway. Altogether highly unsatisfactory and using them does Auto Europe no favours in securing return business! "
GRAN CANARIA, ES - Reviewed by GERRY - 05 June 2013
" WE WERE VERY PLEASED WITH THE CAR THE VALUE THE EFFICIENCY AT THE AIRPORT COULD NOT FAULT THE SERVICE WHICH . WE USE AT LEAST ONCE A YR. "
" SAME AS ABOVE "
BARCELONA, ES - Reviewed by AUSTIN - 02 June 2013
" Very satisfied with the service from Centauro. My only criticism is that I had requested a Ford Focus Turbo Diesel type car, however I received a Fiat 500 L instead. The Fiat is a much larger car than the Focus and with a smaller engine, as I spent much of my time driving either on motorways or mountain roads, the lack of power was evident. Other than that, the service was excellent, car was clean and well maintained (apart from the almost empty windscreen washer bottle) and very good value for money. "
" Very satisfied with the service from Centauro. My only criticism is that I had requested a Ford Focus Turbo Diesel type car, however I received a Fiat 500 L instead. The Fiat is a much larger car than the Focus and with a smaller engine, as I spent much of my time driving either on motorways or mountain roads, the lack of power was evident. Other than that, the service was excellent, car was clean and well maintained (apart from the almost empty windscreen washer bottle) and very good value for money. "
MALAGA, ES - Reviewed by JOHN - 27 May 2013
" A very good service at Malaga and everything went like clockwork. "
" The only snag with this rental is having to pay for unused fuel. Nizacars were great but we were never going to use up a full tank for which they charged us 99.00. Apart from that it all went very smoothly. "
MURCIA, ES - Reviewed by MARY - 27 May 2013
" Person at airport desk wanted me to upgrade for an extra 50.00 . I know ye wanted more money but I did'.nt appreciate it. Happy with the car I got. I have already recommended Auto Europe to friends but warned them about the upgrading. "
" Hired gold cars over past 18 months, would like good deal next time. "
IBIZA, ES - Reviewed by ANDREA - 22 May 2013
" Apart the fact that I could not print the reservation, everything was fine. Well done chicos "
" Muy bien, coche chulo y buen servicio, bus por el aeropuerto a menudo y conductores disponibles. Unico problema la larga cola al recoger el coche el primero día... "
LANZAROTE, ES - Reviewed by CATHAL - 07 May 2013
" Show rate for daily insurance excess.... "
" Perfect "
MALAGA, ES - Reviewed by NIALL - 24 March 2013
" THEY ARE THE BEST IN THE MARKET "
ALICANTE, ES - Reviewed by MICHAEL - 25 February 2013
" A good website! "
" 1. The Autoeurope website advertised a "zero excess package". While I understood at the time of booking what this meant, it did not surprise me when Centauro wanted 78 euros for their proper no excess product called SUPER COVER A. Slippery wording guys!!!!!! 2. The car was dirty inside, and not much cleaner on the outside. 3. The wind screen wipers were so noisy, I could not have them on permanently. They would not flex on the windscreen, and skidded over the glass. "
MALAGA, ES - Reviewed by LIAM - 21 February 2013
" Very good website easy to follow. Had a long queue for car. Otherwise everything went smoothly. We have car for convenience and for travelling inland to small towns and villages. Went to lakes which would be difficult without a car. "
" slow to get through people. They seemed to be the only desk that was busy on that day and maybe that was the reason. "
TENERIFE, ES - Reviewed by CAROL - 13 February 2013
" I have booked with Auto Europe in the past and can find no fault so far. I find them efficent and very commpetive on prices. The cars they supply are of very good standard. "
" Found Avis good to deal with,had no delay when picking up the car at the Tenerife office, staff were friendly and efficent.Same when we dropped car off at the Airport no delays.Would have no problem in recommending Avis to friends. "
MALAGA, ES - Reviewed by DAVID - 02 February 2013
" Lovely, polite people on the phone line....couldn't have been more helpful "
" We have used Goldcar many times before because of convenience and the price. It seems to be the only desk that ALWAYS has a queue and this takes anything from 40 mins to 1.5 hours (and that's on off peak dates)...it is annoying. The cars are always in good condition but this time they gave us a Citroen Berlingo (like a small, converted van) which was not appropriate for us at all because we were driving long distances and had ordered a Ford Fusion. They refused to change it but a nice man down in the pick up area did so and gave us a Picasso......I wasn't really happy with the service on this occasion. "
MALAGA, ES - Reviewed by PATRICK - 21 January 2013
" I had no interaction with Auto Europe, so difficult to comment on their service! "
" The cost of full tank of petrol is excessive at 70, and the tank was not full, when we picked up the car. It is not clear when booking that this cost will be incurred. Otherwise, the service was fine. "
BARCELONA, ES - Reviewed by DERMOT - 12 January 2013
" all round service was brillent "
" quick easy transaction from very friendly lady "
FUERTEVENTURA, ES - Reviewed by MARTIN - 02 January 2013
" Very Happy had a lovely car , collected keys in the airport, the lady on the desk was very plesant and helpful. "
MALAGA, ES - Reviewed by DAVID - 30 December 2012
" I was very happy and will certainly use you again. We have a property in Spain and rent a car about 5 times a year....previously with rentalcars.com but after they refused to agree to a price change when i sent them a quote from your site......I will use your site "
" Good service.....A liittle bit too long a wait to pick up the car "
BARCELONA, ES - Reviewed by BRIAN - 11 December 2012
" Deals can be very good, especially when excess waiver is included. It would be better to know the supplier before committing. Also, Booking was accepted this time on basis of traveling from Spain to France but extra charge for driving in France was not revealed until voucher was available. Don't like hidden charges! "
" Happy with service from Centauro except for two things: 1. Directions to courtesy bus pick-up were not clear. Perhaps put up a sign outside the terminal. 2. In common with other providers in Spain, paying for a full tank on collection and not getting credit for any petrol left on return is a con. Why not do like everywhere else and supply car with a full tank but customer must return it full also. That would be more fair. "
MALAGA, ES - Reviewed by REDMOND - 28 November 2012
" I find Auto Europe very good. Advantage in Malaga were by far the worst I have used. "
" Nearly an hours wait to get car. Then a very hard sell to take further insurance.When I did not take up more insurance a note was added to my contract 250 euro assistance call out. lucky I did not require assistance. "
MALAGA, ES - Reviewed by MARTIN - 17 November 2012
" Experience of Auto Europe positive. Comments relating to Goldcar apply to Goldcar. If using Auto Europe again I would not wish to have Goldcar as the supplier. "
" 1. Their full to empty fuel policy did not suit me. I only used about 1/3 of a tank. 2. They were dismissive of insurance I already had in place i.e. The cover provided by Auto Europe plus an additional carhireexcess.com policy I had taken out. Saying to safeguard myself I needed their policy. When I went to collect the car I noted a number of scratches and went back in to the desk to report these. They offered a different car, I said I was happy with the car allocated I just wanted the damage noted before I took the car away. They said that was unecessary as I had taken out their insurance and it didn't matter in what condition the car was returned. 3. They charged 85.12 for petrol (fair enough) but added 21% vat on. Sharp Practices ??? "
ALICANTE, ES - Reviewed by MARY - 09 November 2012
" The car was Lovely and in great condition. An OIL warning light came on for a while which worried us and we could not translate the Spanish message. Petrol/Diesel charges are over the top compared to prices at the filling stations.I think it cost over 100 euro for diesel at Goldcar. No problems with Auto Europe service was excellent. Regards, Mary fahy "
" State the cost of fuel you are charging......it is unreal. Better be upfront than screwing people on fuel charges "
SEVILLA, ES - Reviewed by EDWARD - 08 November 2012
" Like the idea they do all the research for you and are always very competitive "
" I would prefer if they had office in Seville terminal also dont like the idea of returning car empty as this almost impossible and never happens and usually the car is returned with at least 20% fuel for which you get no refund or credit allowence to use with your next booking "
MALLORCA, ES - Reviewed by ARKADIUSZ - 03 November 2012
" Ok "
REUS, ES - Reviewed by JAMES - 01 November 2012
" the gentleman , Mark , from your autoeurope salesteam that provided me with this service was indeed very patient and helpful , thanks .. "
" with goldcar there are quiet a few hidden charges and the tank of petrol seemed to be very expensive , this was our second time this year to use goldcar and both times we gad these hidden charges . maybe autoeurope should advise customers of this better in the future . "
REUS, ES - Reviewed by JOHN - 01 November 2012
" I had an issue with rental car provider over charging me when I picked up the car, but I was very pleased with how Auto Europe managed this issue and ensured the rental company re-imbursed me. "
" More training for staff in dealing with agent vouchers- the staff member who dealt with me would not accept that my Auto Europe voucher entitled me to put another driver on the car rental, and I had to pay to add my wife as a driver, even though the auto europe voucher covered this at no extra cost (this was later resolved by auto europe). "
MALAGA, ES - Reviewed by ROD - 28 October 2012
" Good service generally but often seem to have problems in Spain. "
" The car was supposed to be unmarked but when I found it I discovered dents and scratches all over the car. As you have to exit the car park to get back into Record area it took a long time to find Record return desk. Long queue and no-one willing to come and inspect car to mark existing damage on the agreement. Car was a clunker and had not been well inspected - when I came to refill before returning car I found it had no petrol cap. Have now noticed that although I returned car full, there still seems to be 70 charge and I am waiting to see if this is charged to my credit card - if so, I will be contacting Europecar again. Would not rent from Record again. "
MALAGA, ES - Reviewed by RORY - 24 October 2012
" Very satisfied. "
" I have rented cars in Malaga thru Autoeurope on many occasions - including Nizacars, who I found to be very satisfactory. However, on this particular occasion I was disappointed to find that the car from Niza had not been cleaned (inside). I fed this back to Niza staff on returning the car at Malaga airport. "
MALAGA, ES - Reviewed by CLIVE - 20 October 2012
" Best priced!!! "
MALAGA, ES - Reviewed by JERRY - 20 October 2012
" Auto Europe and there site was great however the car rental company in Malaga Airport were a disgrasce "
" Probably the worst car rental experience ever. The car was a wreck and had no local taxes paid and was nearly impounded by the police. The Staff at Record were rude and inefficient . It took over two hours to get the car and the staff did not give a care about people "
MALAGA, ES - Reviewed by EUGENE - 19 October 2012
" Very good website for taking bookings Many thanks "
" The quew at the desk was far too long. You will have to have more personnel at the desk or sort some other way of speeding your system up. Otherwise they were very courteous . Many thanks "
BARCELONA, ES - Reviewed by JAMES - 16 October 2012
" No issues with Car hire, everything was smooth and quick. "
MALAGA, ES - Reviewed by PAUL - 12 October 2012
" Niza car rental operate a "return the car with the fuel tank empty", this is clearly impossible and I feel cheated as I had to pay for a full tank of diesel but only used less than 20%. "
" They are too slow to refund the 500 Euro deposit which they insist upon. "
REUS, ES - Reviewed by JJ - 01 October 2012
" Reliable srevice "
ALICANTE, ES - Reviewed by BEN - 01 October 2012
" A1 will recommend to a friend and use again "
" Excellent Car was brand new and the car we got was a better than the one advertised, Will definately use them again "
MALAGA, ES - Reviewed by MARGARET - 30 September 2012
" Please bring back full tank return "
" Excellent, BUT left back at least 1/2 tank of fuel! "
GERONA, ES - Reviewed by KEVIN - 26 September 2012
" Everything was as advertised. No problems. "
" Check out was a bit slow they could have used another person behind the counter. GOLDCAR does a fine job. The only thing I would change would let the customer fill up the car themselves.....I always seem to leave a bit of petrol or diesel in the tank when I check the car back in to the rental company. "
ALICANTE, ES - Reviewed by GARRETT - 23 September 2012
" I have use Auto Europe a good few times. Found it an excellent service especially the excess cover provided by Auto Europe and very good customer service.I had some problems in Germany a few years ago and Auto Europe were very helpful. "
" Initially friendly but when I refused the excess cover insurance that covers the mirrors glass tyres & underneath of car. He became very unfriendly aggressive & rude.He wanted 97 extra!! He actually accused me of being rude. He homed in a part of the voucher that says Auto Europe Don't provided any insurance.So I asked him for a copy of it because it threw me a bit.He refused to give it to me and then I went to get a copy. I managed to read through the terms again and found where it says Auto Europe would pay up to 800 if there was a claim.he was just completely taking advantage coming off the flight tired an just wanting the car. "
MURCIA, ES - Reviewed by LISA - 17 September 2012
" given that you know how many people have booked cars with you and what flights they arrive on it would make sense to have more customer service people working when the flights arrive and speed up the collection of the cars "
" i HATE HATE HATE the fact that I have to bring the car back empty and am charged for a full tank of fuel at prices which are way in excess of those at the pumps. I understand the need to increase the fuel price to take into consideration price swings but the amount charged would fill 2 cars. there has to be a way to allow for a daily or weekly check of prices and change the price charged by GOLDCAR LV accordingly "
MURCIA, ES - Reviewed by NICHOLAS - 17 September 2012
" Not happy really about the difference in renting a car for less or more than 4 days...less than, you have to return the petrol tank full - as usual elsewhere...but more than 4 days - return it empty, so being charged the extortionate virtual double proper price for a tank (by the hire company) - and no doubt usually paying for petrol which you don't wholly use...I think the company should have one policy of customers having to return the car with a full tank - much fairer. "
SEVILLA, ES - Reviewed by SHEILA - 15 September 2012
" Good value car hire. Seat Ibiza, was not the car [INVALID]ed when booked on line... however, was clean, newish model and a comfortable drive. The Rent company, GoldCar, however, could improve how they treat customers....I was left waiting at Seville Airport for almost an hour, while GoldCar rep. waited for later arrivals...then when we arrived at the GoldCar site, there was a long queue... in blazing sunshine....big delay! Goldcar is situated on a site remote from Seville Airport....on leaving, it is difficult to negotiate the minor roads in order to access the Autovia. Also, when returning the car to Goldcar, it is difficult to recognise the correct junctions. Goldcar need to provide more detailed maps and English language assistance. "
" GoldCar needs to respect and improve how they treat customers....I was left waiting at Seville Airport for almost an hour, while GoldCar rep. waited for later arrivals...then when we arrived at the GoldCar site, there was a long queue... in blazing sunshine....big delay... very uncomfortable! Why can they not provide an air-conditioned waiting area? Goldcar is situated on site remote from Seville Airport....on leaving, it is difficult to negotiate the minor roads in order to access the Autovia. Also, when returning the car to Goldcar, it is difficult to recognise the correct junctions. Goldcar needs to provide more detailed maps/directions and English language assistance. Next year, I will strongly consider SVQ-based car rental. "
MALAGA, ES - Reviewed by PATRICK - 15 September 2012
" We were waiting in line for approx 1 hour for Goldcar "
" We were waiting in line for 1 hour Howeer when we got to the desk the service agent was brilliant. The grade of car I had reserved was not immediatly available, and he offered me an upgrade at 3 per day, and I accepted "
MURCIA, ES - Reviewed by SASA - 13 September 2012
" I believe that customer shouldn't pay 80 euros for full tank of petrol and instead should get full and return full tank which i think is more fair because sometimes you don't use full tank and still you have to pay for it "
BARCELONA, ES - Reviewed by ANDREY - 13 September 2012
ALICANTE, ES - Reviewed by JAMES - 11 September 2012
GERONA, ES - Reviewed by HELEN - 11 September 2012
" The radio in the car did not work and there was no explanation booklet. I returned the car, checked it myself as there was no Goldcar staff member in the return area. I received an e-mail within a few hours to say they were deducting 50 from my credit card as the car was returned with a puncture. I requested photographic proof to which I did not receive a reply but I note the 50 Euro has been returned to my account. I have dealt with Goldcar previously and always found the staff pleasant however on this occasion I was not met with the usual good customer care. Needless to say I strongly disapprove of their policy of returning the car empty of petrol. Two months ago I hired from Hertz and did have to return the car empty. "
ALICANTE, ES - Reviewed by DECLAN - 10 September 2012
" Firstly I was advised that although I had prepaid Insurance that this insurance did not cover glas or tyres and had to pay an additional fee (approx 60) I then found that the car itself had over 80,000 Klms on the clock and was covered in Dents and scratches. On one occasion (WITH 3 DAYS of hire remaining) the car would not start so I telephoned for assistance, I was advised that if I could not get the car started I would have to pay for vehicle breakdown! I said that I would attempt to get the car started myself (we discovered a loud clicking noise coming from the door lock and found the battery flat). If I required replacement I would have to pay for another full tank of Fuel even though I had only 3 days remaining. Disgracefull!!! "
MURCIA, ES - Reviewed by ANNE - 07 September 2012
" The car was ok but I was very unhappy that it took 40 minutes for the driver to pick me up from the airport and ferry me to the rental area. An apology was grudgingly given but I was very annoyed at the time and would not be inclined to use National again in this location "
PALMA DE MALLORCA, ES - Reviewed by JEREMIAH - 04 September 2012
" I had to return the empty but only went 150k so the rental cost me a extra 50 in fuel I did not use "
MADRID, ES - Reviewed by JOHN - 01 September 2012
BARCELONA, ES - Reviewed by LIAM - 30 August 2012
" see below. "
" Good service overall. However, one issue in that in my 2 bookings this year, both Europcar, both quoted sample cars on the booking, (Meriva this time), were significantly larger and better than the car we got to drive, (Auris, somewhat smaller), though apparently in the same class, which I think is a little dubious. "
MALAGA, ES - Reviewed by KEVIN - 30 August 2012
" I have used auto Europe numerous times and find them excellent. I would like the option of ruling out certain car-hire companies when [INVALID]ing a car in future or have the car-hire company visible before [INVALID]ing the car/van. This might be available but I have not seen it before. I would be reluctant to use Auto Europe again without having the information pre-payment. I am perfectly happy with your service but disgusted at the hidden (no-option) charges of particular car-hire companies. "
" I was not expecting an additional E42 charge for insurance (or 500 deposit) when my voucher had insurance included, absolute scam and felt totally conned. Also to be forced to pay E94 for diesel that I was never going to use is robbery, how can you return a car/van 'empty'. I expect to pay for fuel I use, not for half a tank I wont use. I felt tottally 'cheated' by Nisacar and will never use them again and I will be reluctant to use an agency that may send me to them. Had I the option to get my money back when collecting the car, even at massive inconvenience I would have done so. I am still considering writing to 'consumer affairs' re Nisacar, I am waiting to figure out where exactly to write to. Tottally disgusted being cheated. "
ALICANTE, ES - Reviewed by GARRY - 29 August 2012
" When arrived I was given wrong size car. I had opted to return the car at Murcia airport. I was not told on collection that the Avis/budget office was 3 km from the airport. "
GRAN CANARIA, ES - Reviewed by STEFANO - 27 August 2012
BARCELONA, ES - Reviewed by TONY - 27 August 2012
" very slow check in at barcelona - not well laid out or enough staff - took almost an hour to queue, pay, and do paperwork and examine car carefully "
MALAGA, ES - Reviewed by ROBERT - 26 August 2012
" Hi, Gold car were not pleased that I brought car back with a full tank of petrol "
" I am not pleased with Gold Car at all. 1. I had to queue for 3 hours to get to the customer servicve desk at Malaga Airport on the Sunday. 2. There was a smell of petrol in the car for the 570km round trip, very sickening. 3. Gold car were not pleased that I brought car back with a full tank of petrol. "
MALAGA, ES - Reviewed by MARTIN - 25 August 2012
" Despite having full insurance, Niza still tried to get additional cover for mirrors, glass at an extortionate rate. "
GERONA, ES - Reviewed by DERMOT - 24 August 2012
" Speedy service, lots of choices offered. "
" Good service, although half an hour is a bit of a long wait at the car hire desk to collect my car. Only 1 person working, when they knew how many cars were being booked "
ALICANTE, ES - Reviewed by ELIZABETH - 23 August 2012
MADRID, ES - Reviewed by NEIL - 21 August 2012
BARCELONA, ES - Reviewed by JAMES - 20 August 2012
" Once we collected the car after a one hour plus wait queueing outside their tiny office on the outskirts of the airport the rental was fine. I feel their policy of charging for a full tank of fuel upfront (E100) and returning the car at or nearly empty is a moneymaking exercise.Not everyone will use a full tank during a hire period and few will run the risk of letting the fuel level drop low enough to run out so it is a win/ win for them.The system of pickup full and return full or be charged is better I think.The above office was difficult to find also on our return( better signage required) "
TENERIFE, ES - Reviewed by JOHN - 20 August 2012
" damage to car was not noted when i picked up the car, had to return to desk and notify them of previous damage. "
GERONA, ES - Reviewed by THERESA - 19 August 2012
" response time was quick "
" Staff were very pleasant, car was comfortable, almost new. Had difficulty finding the correct carpark on return, bigger and more prominent signs directing to carpark would be helpful. "
BILBAO, ES - Reviewed by JOHN - 15 August 2012
" In the information you gave, you mentioned that there would be a local charge for extra collision cover. I did not expect it to be as high as 122. If you have some way of indicating how much this local charge would be, it would be helpful. "
" I found the service friendly and helpful. However, I was dismayed to discover that the full collision damage waver was 122, on top of the 248 I was charged for car rental. "
GERONA, ES - Reviewed by TOMASZ - 13 August 2012
GERONA, ES - Reviewed by ERICH - 13 August 2012
" Good service, best price, everything worked. "
" No problem. "
IBIZA, ES - Reviewed by IAN - 13 August 2012
SANTIAGO, ES - Reviewed by AURORA - 13 August 2012
" Super car efficient service. A bit anoyed by the extra 75 on arrival. "
MALAGA, ES - Reviewed by TONY - 07 August 2012
" Great no hassle car hire service. "
" Great service no hassle just waiting for deposit refund, "
ALICANTE, ES - Reviewed by GEAROID - 03 August 2012
MURCIA, ES - Reviewed by EMMA - 30 July 2012
" I don't really like your policy of providing a full tank of petrol and charging for it. If a customer is not travelling very far then it's an additional cost for petrol they will not be using. However, in general the car was lovely and the service was great. "
GERONA, ES - Reviewed by NOEL - 24 July 2012
" Service was very slow in airport on pickup, and also when I returned that evening to add the extra driver to car, had another long wait to be served. . Otherwise very happy "
MALAGA, ES - Reviewed by FRANCIS - 20 July 2012
" All documentation only available in Spanish. (Particularly referring to the accident report forms.) "
GERONA, ES - Reviewed by MARY - 19 July 2012
" get rid of company logo on windows,as it is a target for thieves,return to filling tank on return. "
GERONA, ES - Reviewed by DUDLEY - 18 July 2012
" was a bit anxious when I never got my confirmation e mail even though I phoned again "
" quick and efficient and no problem finding our reservation without confirmation e mail "
PALMA DE MALLORCA, ES - Reviewed by DENIS - 17 July 2012
" The line at the airport was too long . I waited 40 mins. "
" Airport line too long . forty mins in queue "
BARCELONA, ES - Reviewed by GUY - 16 July 2012
" It is not clear that the Advantage desk is outside the terminal in the (old?) Hertz office. Very confusing for Advantage customers and Hertz customers! "
REUS, ES - Reviewed by MICHAEL - 15 July 2012
GERONA, ES - Reviewed by MARTIN - 15 July 2012
" the office is located quite a distance from the arrivals building and is not signed posted as far as we could see "
GERONA, ES - Reviewed by ANTHONY - 13 July 2012
" Everything went smoothly regarding car hire. "
" The women at the National desk spoke excellent English and was very helpful. "
ALICANTE, ES - Reviewed by NIALL - 13 July 2012
" good "
" good "
MALAGA, ES - Reviewed by MARK - 12 July 2012
" Excellent prices and service . "
" Person on arrival was very helpful. Would recommend a map of some sort to be given to you . "
FIGUERES, ES - Reviewed by ANTHONY - 10 July 2012
MURCIA, ES - Reviewed by JOHN - 07 July 2012
MALAGA, ES - Reviewed by JEREMIAH - 03 July 2012
PALMA DE MALLORCA, ES - Reviewed by WILLIAM - 03 July 2012
MALAGA, ES - Reviewed by THOMAS - 03 July 2012
" Some signposting in car park needed. Hard to find Advantage office. "
ALICANTE, ES - Reviewed by JOHN ANTHONY - 03 July 2012
" We were given a very nice car - better than expected, and much appreciated "
SEVILLA, ES - Reviewed by CONOR - 03 July 2012
MALAGA, ES - Reviewed by MICHAEL - 03 July 2012
" Have used Auto Europe in all previous European trips and will use them again. "
" Initial fuel charge of 95 was not so bad given that it lasted almost entire two weeks. Original rental cost was so reasonable, I paid the insurance at airport for 75 -great peace of mind. Car provided was a Seat Altea with only 9 km on the clock. Only gripe was the long queue on arrival - over an hour. Overall really satisfied. Will use again "
MALAGA, ES - Reviewed by DAVID - 02 July 2012
GERONA, ES - Reviewed by DAVID - 02 July 2012
" I have rented from GOLDCAR on a number of occasions now and have always received excellent service "
BARCELONA, ES - Reviewed by LESLIE - 02 July 2012
" We booked on line and your web-site was one of the easiest and friendliest sites to use. Our daughter, husband & family also hired their car through your company and their experience has been as pleasant as ours. "
" Staff at collection & drop-off points were helpful, efficient & friendly a pleasure to deal with. The car was superb for our needs. I look for ward to dealing with Autoeurope in the future. Thank you. "
MADRID, ES - Reviewed by GERARD - 02 July 2012
" Auto Europe website is simple and easy to use but it had a problem accepting my Mastercard / debit card. Prices were the best I could find on the internet and the operators were very helpful "
" All went smoothly with the rental. No Problems with car - it was a new basic Volvo estate. Staff were extremely friendly and helpful at Madrid Airport and particularly the man who met us at the Avis drop off point at Alicante Airport. Only issue I have is the notion of charging for Child seats as an extra. Would have cost us over 60 for the week. We didn't avail of this but bought a seat at a local store in Madrid for 9 and left it behind us in the car. All the Car renters charge this apparently. Its a pure nonsense. The first rents to offer this as a FREE extra will catch the family market....my opinion... Gerard Egan Mkt Exec. Dublin "
GERONA, ES - Reviewed by JAMES - 02 July 2012
" Good service as always and a decent price. I will continue to use your service. Thank you "
" Very friendly and efficient agent at the desk with no waiting due to arriving at a quiet time. Was given new car with less than 1000 km. At Girona airport there is no individual to check the condition of the rental car when it is returned. Keys have to handed in at the desk in the terminal. Personally I would prefer to have the car signed off. It leaves one open to possible charges later when it is not possible to contest the condition of the car. "
GERONA, ES - Reviewed by ELLEN - 02 July 2012
" Great value Takes all the stress out of driving a rental car. "
ALICANTE, ES - Reviewed by MARK - 02 July 2012
" No problems at all either at collection or drop off - both managed efficently by friendly, pleasant and professional staff "
" Pricing structure must be reviewed. Full charge for fuel irrespective of distance covered is not acceptable - only used 50% of fuel yet had to pay for 100% "
ALICANTE, ES - Reviewed by JOHNNY - 02 July 2012
MALAGA, ES - Reviewed by NODLAIG - 02 July 2012
ALICANTE, ES - Reviewed by DESMOND - 02 July 2012
" Would prefer to return car with full tank "
" Friendly and fast service at desk. "
ALMERIA, ES - Reviewed by ELENA - 02 July 2012
" Was very fast picking up car in Almeria, staff were helpful, clean little car. I felt the extra 60 euro I was charged to return the car to Alicante airport was very steep. Looking at it now I would have chosen a different car hir company if I knew that charge would be so much as it was price that made me choose autoeurope again this time. "
" helpful staff, car spotless, handy location "
GERONA, ES - Reviewed by ROBERT - 02 July 2012
- Home
- Car hire supplier reviews worldwide
- Spain Car Hire Reviews