" The staff in the airport and off-site were all friendly, personable and answered all of our questions. We were very happy.. "
" Our customer service rep was so friendly and knowledgeable. All the staff was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Agents spoke poor english "
" Expired tax disc resulted in ticket "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" had no issues, happy with the overall experience "
" Happy with the overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good communication "
" All good and smooth "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The car has a lane assist in it that when driving on a back road it couldn't recognise the line and the wheel would move while driving pulling the car either side and of the road. I could not figure it out how to turn it off but only put it on low in which was dangerous "
" The car has a lane assist in it that when driving on a back road it couldn't recognise the line and the wheel would move while driving pulling the car either side and of the road. I could not figure it out how to turn it off but only put it on low in which was dangerous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car was clean and perfect size for driving the small roads in Ireland. Pick up was efficient. Drop off was easy. "
" Very easy pick up, friendly staff and drop off was easy too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always reliable, supremely easy to use website, very competitive pricing "
" Counter staff transparent and clear with i strxns on pickup, dropoffvery quick too without fuss. Competitive price. Vehicle little older than Id hoped though - over 54000 km on the dash. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See item 3. If Auto Europe make this right then I would use them again. "
" At the counter I think the counter help must be on commission. I was asked to upgrade, take the GPS and told I did not have coverage for the tyre and windshield. I took the coverage and when I got back to the states, I did have the coverage. I am waiting on Auto Europe to contact me about my complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" AutoEurope and Sixt car rental made our Ireland elopement a wonderful adventure! The whole process of reserving online, pick up and drop off was super easy! Great experience! "
" The process was very easy. The staff at the Dublin location was so helpful and informative. The car was spotless and was exactly what we had reserved! I would highly recommend AutoEurope and Sixt car rental services. Dropoff at Shannon airport was super easy too! Thanks for making our time in Ireland a wonderful adventure! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" Very pleasent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasantly surprised at how smooth the process was using auto europe/Sixt. Price was a little better too. "
" All Worked well except long queue to get to counter on arrival and reasonable wait for shuttle bus back to terminal on drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Ok "
" Everything ok except for the waiting time for the shuttle at pick-up which was very long. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" No issues with Autoeurope "
" We had a couple of issues with the car contacted customer service on phone ,they were unwilling to replace vehicle and directed us to bring the car to another business to have the issue rectified. We both tested positive for Covid ,within an hour of making the call, e-mailed customer service , in an effort to resolve issue , no response . We lost seven days of a twenty one day hire.and we didn't want to spend time trying to resolve the issues. I will not be using Sixt again . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent - both Auto Europe and Sixth. "
" Extremely friendly staff and short waiting times at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to navigate and get a good deal "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellence services and rate providing by Auto Europe. "
" Nice staff and informative knowledge. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very happy overall with our experience "
" Everyone at Sixt was very pleasant and helpful. Our only gripe is that the size of car (Renault Captur) was smaller than hoped (Astra or similar) especially when sitting in the rear seats. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" xxxx "
" 30 minute wait for pick up at airport very busy ,understaffed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It works fine "
" The car was €90 more expensive than one day earlier l was extremely unhappy about that "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great Dublin staff "
" Great Dublin staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free "
" great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto car website was down the days leading up to my rental, and I wanted to add an additional day. I phoned and the team was very helpful but unable to add the additional day. I would have liked this option as it was quite a bit more expensive at the counter. Understandable that these happen and appreciated the help I received on the phones! "
" I wish I remembered the name of the lovely man who served me. I have rented cars at Hertz just next to Sixt and have had terrible experiences - it's like a barn over there. But Sixt was so lovely and the man who served me was kind and helpful. He even brought my bags to my car!!! This is not something I expect from an economy car rental, and it really made me feel valued. Will definitely be choosing this location in the future! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I recommend auto europe to my friends/family all the time. "
" Drop off was quick though would have preferred airport drop off (I didn't realise until my journey to the airport that drop off was off-airport). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" I have used Auto Europe many times and have always found their booking system to work very efficiently "
" Overall the experience was very good but the process of identifying/checking existing damage to the car needs to be improved. I could not clearly match the description on the damage report to the damage on the car. This left me being concerned until the time I returned the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good Overall "
" Vehicle was smaller than initially booked. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Everything fine except for the petrol overcharge on returning the car. "
" The petrol refill was not explained other than to return the car not full you would be charged to fill it up. That's fair enough but to be charged 50.74 euro for 21.95 litres is extortion "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" I would like you check my bill. And you come back my money because we pay for 2 times. And i did receive just one bill. So please check my bookings "
" We didnt take the car. Because i put my id number and name for driving. Buy my friend payed with him credit card. We didnt any problem. But the day for the taken the can in the company sixt. They didnt give us the car or other solution. Because the say the need the sema person for pay the car and drivier car as well. They dont comeback de money nothing and we pay double rent i dont why. And i am still waiting comeback my money for the double paiment. So i would like any solution x that. If can check my boucher number and aswer me the most son posible. Thank "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I choose AUTO EUROPE through recommendation of my friend Mrs Vertommen Petronella and i was completely confident as she is customers at your company for years>; "
" my booking has been cancelled by sixt on arrival 17th april booking nr eu15326684. Although it was confirmed by AUTO EUROPE; i HAD TO HIRE ANOTHER CAR WHICH I DID THROUGH AVIS/BUDGET AND WHICH COST ME TWICE THE RENTAL. PLEASE REIMBURSE ME AS I HAD A FULL INSURANCE THROUGH AUTO EUROPE "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Nice new car for rental "
" Good car rental company "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Overall good "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will see how my complaint is delt with but SIXT was my worst experience & Auto Europe is tarnished by association. I will also go to RTE depending on how my complaint is handled. I do hope that AE do not try and shift the blame to SIXT only !!! "
" The worst ever experience, nothing but problems from no fuel to no answers from CS & Road side assistance. Terrible bad service due to lack of response from CS etc. We lost at least a day due to problems !!! Ref Joe Duffy on RTE Lifeline. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Generally easy to use and transparent process. I like the ability to get additional insurances and also that I can cancel up to 48hrs in advance. "
" Very pleasant staff and a really great experience with Sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I arrived home from a UN mission in Syria looking forward to collect my rental car. Upon arrival after some initial questions I was asked for a credit card with €1500 limit. I could not provide this but my partner could but this was not acceptable. I offered my Visa debit card but this was also not acceptable. I then offered to pay the €1500 deposit in cash but this was also not accepted. I decided to try cancel the booking but was told there was no refund available. I find the whole situation very disappointing and will be contacting my solicitor in the new year about this. "
" I arrived home from a UN mission in Syria looking forward to collect my rental car. Upon arrival after some initial questions I was asked for a credit card with €1500 limit. I could not provide this but my partner could but this was not acceptable. I offered my Visa debit card but this was also not acceptable. I then offered to pay the €1500 deposit in cash but this was also not accepted. I decided to try cancel the booking but was told there was no refund available. I find the whole situation very disappointing and will be contacting my solicitor in the new year about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy, and the only comparison site I use. "
" Quiet thursday night in the airport, but Sixt was the only car desk with a queue. As other renters' customers came and went in minutes, it took 3 Sixt staff 45 min to process 6 sets of customers (myself included). Previous pickups were fine, but no explanation given. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very bad experience! They took the money when i booked the car from DEBIT care. In the day when i want pick the car i can't because i didn't have CREDIT card on my name. I spent 174€ for nothing ,no refund my money "
" Very bad experience! They took the money when i booked the car from DEBIT care. In the day when i want pick the car i can't because i didn't have CREDIT card on my name. I spent 174€ for nothing ,no refund my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very good, have already made another booking with them this month "
" Very good rental, top three experience across all of autoeurope's partners. Car was very good quality, not base model, made long distance driving pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The only thing that I keep struggling with is understanding the insurance issue, what is the difference between the insurance in the web and the one that is offered in the agency? Do I still need to do one if I take the one from the web? A lot of wording and technical terms tha makes it more confusing and doubtful ..... "
" All the experience was a good one. The only thing that needed to improve is the staff at the counter. The person how helped me was very friendly and nice, with a lot of knowledge and experience. But the pick up took a lot of time because they were only 2 agents at the agency and a lot of people that picked up the car at this hour of the day. More stuff needed. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" I've used autoeurope many times and will in future but I will never use Sixt and will warn if there against using them. "
" awful. my credit card was lost the day before. my brother offered his and to be added as a named driver but Sixt refused to help. no card no rental. disgusted. had to find a car elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Will make use of your service again Just a friendly request PLEASE would you stop sending Emails to me. PLEASE "
" The paperwork took very long. But otherwise all very well organized "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" No problema! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would highly recommend Auto Europe & Sixt! "
" Very pleasant experience all round... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always value for money "
" Customer service on the phone is appalling. Cannot talk to a real human at all. Made contact through Twitter but that isn't always sufficient. Need to be able to contact branches directly. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The voucher number was not correct. They could not found it on the system. It was telling that I had already rented a car in June eventhough I had a print out confirming my reservation for July. The sixt staff reassured and rented me a car with no hassel. "
" Very professional and customer oriented. I want to acknowledge Mr Igor Dabo as very diligent and professional personel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Collection of the vehicle was horrendous. Granted we did not have a credit card in the main drivers name, I understand that, however we had a debit card in the main drivers name and also another credit card. We had the availability for sixt to hold the 1500e excess as per our agreement yet they refused. We were charged an unexceptable amount of non refundable money to rent the car we had already paid for. The only other option was to walk away with no car (obviously ruining plans) and lose the money already paid. I rang autoeurope on 2 occasions and found the second customer service representative to be incredibly rude and refused to allow me to speak to her manager. We were trying to some to a reasonable resolution yet we were met with repetition of the same information and no attempt to help us. I am disgusted with the service by all parties (excluding Shannon on the desk at sixt as she did everything in her power to assist). Terrible customer service and an unacceptable way to carry out business. "
" The staff member at the counter was incredibly helpful. However the manager was unwilling to discuss our issue further than stating company policy. The lack of flexibility was ridiculous. Furthermore both sixt and autoeurope denied having the money paid in order to discuss a refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Smooth & Easy "
" Smooth & Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great "
" Excellent service, quick friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am always very happy with my Auto Europe bookings. Great Value and choice of cars and rental companies. "
" As always Sixt staff very helpful and courteous making it a pleasant experience compared to other rental companies. However when I returned the car at 5 am it was extremely busy with only one member of staff on duty which resulted in a delay of approx. 45 minutes on a very cold morning. The staff member on duty was very efficient and courteous in trying to get through so many returns. He kept smiling through the wave of unhappy customers. Perhaps his management should look at the number of returns at that time of the morning and roster an appropriate amount of staff. The shuttle bus was equally under pressure with only one bus on duty. But again thank you to the members of staff on duty at that time for being so professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Excellent. "
" Very smooth pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pretty easy to organise "
" Guys were most helpful. Car was not as clean as it could have been but I believe it was turned around that morning and they did give us an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Was amazing! "
" I had a excellent appointment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Find an option of providing insurance directly with the renter so the deposit doesn't have to be as large. "
" I have not received my deposit back though it has been a week. With other renters in never took this long. As a positive the renting and drop off processes are fast and the car was very good. "
" Great value and easy booking "
" Great friendly and efficient staff "
" Great, as usual. "
" I'm fed-up with the hard sell up-selling of insurance. Waiting in line for my car all I can hear is terror tactics being used to coerce customers to buy more insurance. I hate having to hear this and more importantly wait longer for this. SIXT are particularly excessive. This time I decided to experiment - I chose to take ALL insurances offered via autoeurope (Basic Rental with Insurances, CDW, THP, ZQ ). It seemed that SIXT knew nothing about this - they didn't even know what the acronyms meant - and they continued to try to sell me more and more insurance. Then they blocked ?1500 from my credit card for possible damages! So what was the point of pre-buying all this insurance if they still went through the same scare tactic hard sell? "
" Car interior windows were grimey and dirty - difficult to see out of when light was flowing through. Additionally, the front tires were of an unknown brand - cheap tires which were of poor quality in terms of noise and grip. "
" When picking the car up I was told the gas tank was full, I drove 39km and the gas light came on so had to fill the tank right away. I then went to the Sixt in Belfast and the manager said their systems weren't attached to the one in Dublin so couldn't do anything but would send an email with all of the info attached and said when I return the car I should get a refund for the gas. Upon returning in Dublin I was told there was nothing they could do and would have to email customer service, even though I already had a week prior and hadn't gotten a response. Very disappointed with Sixt in Dublin and how they handled this, they didn't apologize for anything and brushed it off, saying there was nothing they could do to help. "
" There were hidden costs "
" The agent was not very helpful and after more than half an hour we ended up paying an extra 315 euro before we could take the car with us "
" We were led to believe our child car seat had been paid for already and then received a surprise fee when picking up the car. "
" I'm willing to update my satisfaction level based on your response of my review of SIXT. "
" To put it simply: SIXT are con artists. I hired my rental car with AutoEurope because of the positive feedback I had read about the company, unknowingly having my services provided through SIXT. I won't hold this against AE but thought you should know about SIXT. Doing a quick Google search on the company I found page after page of poor reviews. Sure enough, all the claims made came true. Slow pickup from airport, lengthy rental process, they provided a "BMW, free of charge" only to ask I pay +50 euro for the car... I again showed my paperwork saying I already paid in full to which the salesman said it was my fault he had to redo the rental agreement, although he said "no charge." Con artists. Don't let this company tarnish your name. "
" Good prices, and easy to find car "
" The place was good, car was in excelent state, the only thing is that the CDW insurance you need to leave is super huge. "
" Facilitated change at short notice "
" Perfect can in new condition "
" It took a full hour in a queue to get to the counter to collect the car. Terrible "
" All was fine with Auto Europe. "
" I was disappointed to be given a car which had a service planned 1500 km later. When you are renting a car and driving with children you don't feel safe in a car you don't know. In the two weeks I rented the car, i went over the 1500km, and the car kept warning us that a service was required. An unpleasant and disappointing experience - I won't be recommending SIXT to anyone. "
" I was very dissatisfied. The confirmation email instructed me to go to the Sixt desk in terminal 1. I had to wait for a very long time only to be told there was no need to go to this desk - that I could go straight to the collection desk. I was also told to contact AutoEurope to modify my reservation - AutoEurope then told me I could not modify - which turned out to be incorrect. Further, the auto europe Ireland number was not contactable from a UK phone. "
" As outlined above, there was an inordinate wait for the Sixt desk in Terminal 1 due to a shortage of staff. It then turned out I did not have to queue here at all. I was told I could not modify my booking - this advice turned out to be incorrect. The service provided at the Sixt collection desk was much better. "
" Very professional and well informed regarding the rental "
" The staff at sixt where very professional and very helpful "
" Easy, straight forward, choice of companies. "
" Although it said on the booking that Sixt was in the airport, as soon as they heard I had booked through Auto Europe website I was sent by shuttle 15 minutes away to join a ling queue. I was in the queue from 7.15pm-8.45pm. The actual interaction at the counter took 10 minutes and it was 9pm when I sat in to the car. The girl at the desk was lovely but there were I my 2 people on duty for a huge number of people. It was a disgrace. I will not be bookung with Sixt again. "
" When offered 2 saloons, I requested a hatchback and was given an SUV to suit my needs at no extra cost "
" Car broke down halfway through are vacation cause us huge inconvenience as we had our infant with us. The representative on the phone was very poor and hung up the call. Conflicting information in relation to the excess cover between Auto Europe and Sixt the terms said one thing sixt disagreed with what was written by Auto Express, the additional excess cover cost as much as the car rental. Very disappointed with the service will not use either party again or recommend to anyone. "
" Great price and easy to use website "
" Very easy to deal with and good car's and choice "
" Very satisfied ,great value "
" Very helpful with the process. "
" Auto Europe is the one company I use regularly, have used other companies, but there site says exactly whats in tin. "
" I always use sixt for my work hire, 3 days a month In Ireland. Staff helpful and good range of cars to choose from, good pick up and returns. "
" Car was good, queue to collect a bit long but fine. Return car smooth but NO RECEIPT by Sixt was given as a confirmation of return car in good condition. After 48h of return large sum on credit card still blocked. Annoying "
" I was dissatisfied about YOUR directions. I queued up for about 10 minutes at the SIXT counter as suggested. They then sent me on to the SIXT car lot. There I had to actually wait for another 40 (!) minutes. They were very much understaffed. After I complained they upgraded me to a very nice BMW 420. Nevertheless, considering that I only needed the car for a few hours, the wait was far too long. They explained to me, that if I had rented the car straight from SIXT, I would have had preferential treatment at the terminal. Under those circumstances, I would not go through renting through you again. "
" SIXT tried to do the best to accommodate me, but they were hopelessly understaffed. "
" Very thorough, pleasant and efficient agent, on my arrival quite late at night. "
" I rent frequently and have always shopped around between the various websites to get the cheapest deal - now I let Auto Europe do it for me, as the deals there cant be beaten "
" Very efficient "
" Clear process "
" Staff at the counter were very rude and aggressive... very pushy with their insurances and other options... not a nice experience. "
" Hello - when I picked up the car the fuel tank was half empty. I only noticed this 30 minutes after I left the airport. Also the Odemeter reading on the contract agreement and the actual reading on the car was off by nearly 900km - I have photographic evidence of all this. I tried to contact Sixt for advise but got no response. Hence the car was returned by me the next morning with a full tank of diesel as I did not have time to argue. I feel this was very unfair. "
" Nothing much, we followed the instructions and got a car for a decent price. Only not the one we booked. "
" We booked a volkswagen golf and got a dacia with us. Our car wasnt available anymore unless we payed 15 extra for each day to drive in an automatic volkswagen golf. Unacceptable but we didnt want to pay extra so no choice left. I hope that next time this wont happen again. "
" I rented a car in Dublin last weekend therefore I couldn't pay it using my Debit Card. It was very unpleasant and disappointing for me once I have rented cars before with Auto Europe without any problem in another occasions. I lost ?80 plus my time, hotel, plans and a lot more. I wouldn't rent a car again for Sixt in the future. I have nothing against Auto Europe as the man who I spoke with on the phone was very attencious and helpful. Thanks a million Auto Europe. Manoel "
" Need to improve a lot. How wouldn't Sixt allow a customer to rent a car with a Debit Card once the customer offered up to ?5000 as deposit?? Doens't make any sence to let people down like that. "
" excellent, as usual. "
" excellent "
" It would have been helpful if someone had provided a map of where to find our car. The carpark wasn't well signposted and we had to go back to the Sixt car rental counter twice to ask exactly where it was. In the end it was by sheer good luck that we found it. The car - a Toyota Yaris - was reasonably clean, although we found bits of paper in the glove compartment that hadn't been cleared out from the last hirer. I particularly liked the rear-view camera. "
" See comments above "
" The booking was real easy and quick. "
" I booked the car and asked my boyfriend to collect the keys while I was getting coffee. I prepaid the car AND the insurance. When I got back with coffee I see that he paid for an other insurance. The reply I get from the Sixt employee : ' Well.. you didn't have to buy it... But it's too late now'.. What type of service is that?! "
" There appeared to be a mix up as Sixt did not get a valid code from Auto Europe this meant that my booking did not show on Sixt system and it took about an hour to sort out the problem "
" See above "
" Very low mileage brand new car, lovely experience. The staff was also very good, especially the supervisor Paula was great. "
" No problems whatsoever, Auto Europe excellent. "
" No problems whatsoever, Sixt excellent. "
" Sixt was the best experience. The car is very good, new, smells good. It is away better them Europcar where the cars provided is always very old, noisy, with samithing always to be fixed. "
" I have rented cars in many countries and from many different providers and this was the worse service experience I have ever encountered. It started at the desk in terminal 2, having queued for about 6 mins the service lady informed me she was going on her break and I needed to go to the car holding area. She had called for the shuttle but clearly failed to tell the driver there were 3 customers needing the shuttle. I followed the first person within about 3 mins only to see the shuttle having pulled away and now I had to wait 15 mins in the cold for it to return. When we got to the car holding area there were 2 staff but only one could handle the registration process. It took approx 44 mins from first engagement to get the car "
" We arrived very tired from 19 hours in transit. My wife was asked for her licence and after signing agreement found that we had been charged 50 euros for her as additional driver. We were also 'conned' into paying 50 euros for fuel top up and an upgrade of vehicle. Result was a huge increase in the price. NOT HAPPY. Will not use company agai "
" Very Happy "
" Customer Service excellent. I dealt with agent called Paul. He is always friendly and helped us with kids to get trolley for our luggage. I've dealt with Paul a few times now and he has excellent Customer Service skills. "
" Positive experience from picking up the car to handing it back "
" Based on the feedback by Sixt, the extended insurance sold by Auto Europe does not correspond to their extended cover, so the client is left to have to pay anther insurance for getting full cover without excesses. Auto Europe needs to articulate better the insurance covers with the car providers in order to protect its clients. "
" Sixt tries to scare clients booking trough Auto Europe and make them buy and extended insurance cover. "
" Great service and very professional staff. "
" Relatively simple and easy to use. "
" Picked up and dropped off a car at Dublin airport. At both times all of the staff that I dealt with were nice and efficient, and the general service was top notch. Very quick processing of the pick up too. The shuttle bus drivers to and from the airport were helpful in terms of how to exit the airport and which road to take. I'd definitely rent from Sixt again. "
" Arrogant clerk at the pick up desk at Dublin airport. Way too expensive insurance (3 day fee equivalent to 6 months insurance in Sweden). GPS malfunctioning. Non-reimbursed cross-border fee even though we did not cross any border. "
" Thank you for all your emails etc. Very informative all the time online and the Car Hire was at a great bargain. Thank you. "
" Staff were very friendly, approachable and helpful. Smooth transition to everything from Airport to Car etc. Delighted with my experience. Would do it all again. The only thing I found difficult was getting back to the Airport Car Hire area to return the car. I ended up going around the Terminals twice. eventually I followed one of the Sixt shuttle busses to get there, that we had used earlier. The Orange colour stood out for me to find, very distinctive and helpful when looking for you. One way systems a nightmare sometimes. I had got mixed up with all the parking signs, long term parking signs etc. but all in all a great experience and will be better at it next time. Thank you "
" Was recommended Auto Europe by a friend and I am so grateful. Their website is so easy to use with everything listed clearly. Was so impressed with prices and it is a no brainer to use them. "
" Was greeted by Sixt staff at Dublin Airport with a smile and courteous professionalism which puts them ahead of so many car hire companies. They also were smartly dressed which gives the impression of a well run company. Paperwork was dealt with quickly and I was on the road in no time. Will definitely use them again. "
" excellent customer support. "
" Took 2 hours to get car. No sign at Sixt counter in Airport terminal to direct people with an internet booking to the pick up location. I wasted 30 minutes queuing there. At car pick up area the gentlemen although very nice was extremely slow. "
" There was no clear information about the 2000 Euro deposit Sixt claimed (in your e-mail: '[...] to an excess of aprox EUR 2000.00.'). My credit card has a standard 1000 Euro limit (which was always sufficient, even in Canada). I had to take an extra insurance of 361 Euro, to lower the deposit to 500 Euro and get the car. Insurance was redundant because of my personal, permanent rental-car insurance. A very expensive mistake in your information that could easily have been avoided by a clear warning in te documents/e-mails. It costed us a lot of valuable time and nerves and ruined our happiness for at least the first day of the holiday. I expect a reaction/proposal by e-mail. I could make my experiences public on the internet. "
" The employee that served us at the time of the pickup was friendly and helpful, but not able to provide a better solution than the expensive insurance. What really made us sick was the uninterested local manager at the time, who was no more helpful or understandig than telling us that "that is why you should always book directely at Sixt and not via a broker". I expect a reaction/proposal per e-mail. I could make my experiences public on the internet. "
" Always good service and price. "
" Car OK. Very long queue in airport with only one employee at desk. Checked-in on site and then had to wait for the car to arrive. Long wait - very disappointing (prior Sixt experience was much better) "
" Good "
" Good - only thing was car was dirty outside- not washed properly "
" Terms and conditions are not clearly defined. It is asking you to pay ?1500 upfront to hire the smallest car. Then if you go for the option of paying the insurance for an extra ?30 a day you still must put down a deposit of at least ?300. Another confusing part is they don't accept any visa debit cards. You must have a credit card. The wording is confusing and is written in lawyer?s language pretending that you are a lawyer and should understand every single word. When I asked for a refund because I was confused with their terms and conditions their manager Joshua refused me in a very rude manner, he told me to read their terms and conditions again. "
" Terms and conditions are not clearly defined. It is asking you to pay ?1500 upfront to hire the smallest car. Then if you go for the option of paying the insurance for an extra ?30 a day you still must put down a deposit of at least ?300. Another confusing part is they don't accept any visa debit cards. You must have a credit card. The wording is confusing and is written in lawyer?s language pretending that you are a lawyer and should understand every single word. When I asked for a refund because I was confused with their terms and conditions their manager Joshua refused me in a very rude manner, he told me to read their terms and conditions again. "
" I do not know whether or not auto Europe is sixt, !85 I did not have any problems with renting the car online with auto Europe. My problem was when I got to sixt. "
" When I got to the sixt rental they charged me 296 dollars just for insurance when I thought it was just adding onto the 296 I paid for the car. I was not informed when she charged me that it was an additional 296. I was outraged. When I got the vehicle there was a dent in the number, the left tail light was busted, the left front tire didn't have a gun cap and then my first day driving in Ireland where it rains a lot the windshield came off track and almost caused an accident and then happened 2 more times!! Also I noticed it said the next oil change was May 2016 and I rented the car in October. I was not happy with this. "
" The car I got had a few minor defects (scratches, dents, and a broken light etc) but none were mentioned when I was at the desk, nor were they listed on my rental agreement. Every rental I've got outside of Ireland has the defects pre identified. I had to inspect the car, and lsit any defact I found. While doing the inspection, a member of staff waited impatiently, and asked several times "was I done yet"? If I missed one on my initial inspection, would I be charged for someone elses defect? Or do they charge for the same defect multiple times? I have no way of knowing if that is their policy, but to my mind it certainly appeared that way. I could very well be wrong, but the suspicion I'm right would put me off renting Sixt in Dublin again "
" Appears to provide the most reasonably priced car rentall in Ireland "
" As with all car rentals, customers must ensure that any and all damage to vehicle is recorded by company personnel prior to rental. "
" very slow customer service in dublin airport, waited over 1 hour "
" very slow customer service in dublin airport, waited over 1 hour require more staff as the transfer involves bus from terminal to remote office and then 20 min wait for delivery of car from further remote site "
" Not accepting my husband's credit card which we used for the booking was annoying. There must be a way around it, if its a standard consent form and a marriage cert copy, so be it, but we only have 1 credit card in the family. Also, why cant you use a debit card? You can take the money from it before providing a car, its the same difference. "
" Not accepting my husband's credit card which we used for the booking was annoying. There must be a way around it, if its a standard consent form and a marriage cert copy, so be it, but we only have 1 credit card in the family. Also, why cant you use a debit card? You can take the money from it before providing a car, its the same difference. "
" The car has some téchnicsl problems with the wheels pressure. Tjere was a ligth On. Please. Check this kind of issues before you rent a car. "
" Sixt car collection at Dublin Airport needs improvement. It was a bit chaotic. My car was on time, but it took me 1.25 hour to get it. "
" The car was not the one specified, they tried to upsell an alternative car that was closer to the one I had specified. I declined due to excess cost. When in the office I was told the car had no damage recorded. When I received the car it had major damage to the front. This was a concern as I had to return to the office again for full damage assessment. That could have been done before I arrived which would have put me more at ease about taking a damaged car. The car was dirty too. Their no H2O cleaning system is not effective at cleaning their cars. "
" Make it more clear which insurance Company you work with. Some of your competitors use AXA - which have a very bad reputation. I chose to book through you because it seems as of you have another insurance partner "
" 1) when you free the blocked money on my Card, then send me a message 2) especially because the Irish culture is so friendly, you shoul learn your staff who recieve the car at the end of the rental period to do it the Irish way (I think these guys were from Poland, their culture is not a very friendly one - train them) "
" The service is very good and rates are clear "
" Car was slightly damaged and was making strange noise when going backwards. The person as the Sixt desk took 20 min to check us in and gave us wrong information to add extra drivers. We'll never chose Sixt again "
" Cowboys stay clear of this company "
" Rude Cowboys stay clear of this company "
" I found the website to be misleading and the quote was very unrepresentative of the actual cost of the rental. "
" The car was not ready for almost an hour and a half. "
" Excellent Service. "
" Great Client Orientation. "
" I checked the website about using a debit card and it said nothing about having to be over 25 to use one so i didnt get my car hire "
" Have a policy that you can only use a debit card if your 25 or over so lost out on 65 euro from the rental "
" The shuttle driver directed us to the office at the car collection lot. This area was packed with only two of the four desks occupied. There was no signage indicating what the desks were for as many people had envelopes and keys, nor was there a que control system. We were spotted by a staff member as we only had receipts and were told to go to a key collection hut outside! Not sure why the shuttle driver could not have done that. Checking the car back in was confusing and no documentation releasing the diposit was issued at the time. "
" When reserving the car I paid an extra 30 euros or more for the full insurance package from the same hire car company. When collecting the car I still had an excess of 2,000 euros and I can't understand what difference there was between the cheapest price offered on your service and the most expensive. I felt cheated. "
" The check in process at the airport was extremely slow. We waited over 40 minutes in the queue despite there being only 2 people ahead of us. It was very poor. "
" Good customer service provided, easily resolved reservation changes through the toll number. Also very useful for finding cheap car rentals for my age group. "
" Together with my friend we booked a car (MANUAL) on 9th April for 2 days, and drove to wicklow. We were unable to identify a clutch problem that was probably damaged before we started driving, and the car had problems halfway on the first day. No replacement car provided, and they deducted 300euros from the bank account with no email to account for anything at all. No refunds have been made. Until now, we can't contact customer service regarding this matter. VERY DISPLEASED. "
" You should specificly state that credit card is mandatory in order to pick up the vehicle BEFORE booking a car. We were unable to get the car! Sixt was not willing to accept the deposit via debit card or cash! This messed up our plans and had to use public transportation instead... We are expecting a refund!!! "
" Why security deposit is only possible via credit card? Debit card or cash should also be supported! We were unable to pick up the car and because of that, had to reschedule our trip! Other car rental companies accept debit cards or cash just fine!!! We are expecting a refund!!! "
" Great website, great offers, consistent "
" Sixt at Bakers Corner are very good! "
" YOU HAVE THE OPENING TIMES WRONG. WITH SIXT ITS FROM 0500AM UNTIL 0000 MIDNIGHT "
" VERY GOOD. MY CAR SHOWED ALERT ON DASHBOARD AFTER 10 MINS DRIVING. WENT BACK AND THEY WHERE VERY SORRY AND GAVE ME BETTER NEWER CAR. "
" Apart from choosing a Volkswagen Jetta & then being told they do not have that type of car at all. Rental experience was pretty good "
" AutoEurope had the wrong opening times for Sixt and ended up running to the counter thinking they are shut at 23.00. When they don't close till 24.00. "
" excellent. The only thing was the passenger wing mirror cover was missing. "
" I have used pretty much all the big names to date and unfortunately have had the worst experience with Sixt. I booked a class D and the guy tried to give me a Class C until I objected. I was told the car was "fresh" with no damage but that wasn't the case. On returning the car I waited about 30mins for a shuttle back to the airport rather than the 5-10 mins as promised. Staff generally seemed disinterested in me needing to catch a flight. "
" Great value quick and easy to book .Have not seen better out there "
" Fast ,friendly, helpful and courtous. Great car and diesel option was appreciated. "
" Work on getting the car hire companies to accept Auto Europe's inclusive (total) insurance package with the view to avoid 1500 euro being blocked on ones credit card. The whole area of insurance costs when renting a car is grossly over charged. "
" On inspection my hire car was considerably scratched ,more than was documented on the condition sheet. So I had to go back in and ask sixt to add the additions to the sheet. I fond this poor service and i was given the oldest car on the block,70km on the clock. Perhaps because I got a very good deal from Auto Europe. On the plus side my car was very clean inside and mechanically sound. "
" Great service great price- Need I say more! "
" Pick up and collection efficient and staff very friendly and helpful. Car great. However on return there was no shuttle bus available to transfer me to the airport for early flight. Ended up taking shuttle from another company to make the flight. Early transfers need to be planned for especially when airport is busy and flights are early. "
" Great car/great price.Only issue is the LONG wait to get your key. You need more staff !! "
" Really good value for money and quick and easy to complete booking. Used to use Rental Cars .com but having done some price comparison this offered much better value "
" Very satisfied with overall package. There was some delay in waiting for the shuttle bus at the airport but this was minor. Staff warm friendly efficient and helpful "
" good, quick, and best rates usually "
" very slow at airport desk ! "
" very happy with price "
" very happy with customer service ;) "
" I was a bit taken aback when I was charged nearly 30 euros to drive through Northern Ireland. That alone would make think twice to book with you again. "
" The staff had zero personality and were just going through the motions. "
" There was an issue with my booking / it was cancelled by mistake. But after that everything was ok it could be reactivated "
" I had always been very satisfied with A.E. However, my last trip was disastrous! Waited for over an hour at Sixt while they were 'cleaning' the car. It was the dirtiest (seats all stained) car I've ever rented. I rented a 'volkswagen jetta or similar', ended up with a corolla!! It was petrol & I asked them for a diesel, they had none in stock!! They had loads of cars their but wouldn't let me change, they did say I could come back during my trip to swap to a diesel car but who has time for that? I explained that in every other example that I've had, where the provider didn't have an appropriate car, they have upgraded me to a higher model. Their sales pitch on insurance now has my questioning the upgraded insurance I got from AE!!! "
" I rent frequently for business & leisure (15 times per year) mostly with Autoeurope.ie frequentlyI know in advance my travel requirements and have flexibility about dates - it would e very useful if you could have a feature which shows the price of cars (of each class) for rentals beginnings each day in a month. skyscanner have this feature for flights which allows one to pick the cheapest day in the month to fly on a particular route - this feature would be very useful as one could organise flights and other travel arrangements around car hire rates, which in the era of low fares airlines can be the biggest travel cost "
" They are good and efficient - the hard sell on extra insurances is annoying particularly as most is misleading -but they all do this "
" Auto Europe accepted our credit card for initial payment knowing that the rental company would not accept (credit card was not in drivers name). We accept that this was written in the terms and conditions, but the money should never have been taken given the drivers details were provided upon payment. When we contacted auto Europe they refused a refund simply stating that we should have read the terms and conditions. Given this, I will be recommending all my friends and family do not use auto Europe and will go so far as to post on social media not to use auto Europe to ensure auto Europe gets the respect it provides its customers. Zero. "
" Initial customer service was very poor, secondary service was very good. "
" All service well done "
" All service well done "
" Uses reliable rental companies and easy to change without cost up to a short time before hand "
" Helpful staff but long wait of about 1 hour from time getting to desk to driving out with car (but similar with most rental companies at Dublin airport as desk is in airport but car rental cars are usually 5 mins away by bus and a 210-40min wait for bus!) "
" Uses reliable rental companies and easy to change without cost up to a short time before hand "
" Helpful staff but long wait of about 1 hour from time getting to desk to driving out with car (but similar with most rental companies at Dublin airport as desk is in airport but car rental cars are usually 5 mins away by bus and a 210-40min wait for bus!) "
" I have always booked hire cars through Auto Europe as the price quoted is exactly what you pay, unlike another company which charges an extra pick up charge of 26 euro at Dublin Airport. dave "
" Sixt I thought were excellent. No hidden charges, you got exactly what you pay for. I would certainly book them again through yourselves. dave "