AUTO EUROPE ROMANIA Car Rental Reviews

BUCHAREST, RO - Reviewed by SERGIU LUCIAN - 02 September 2025

" Xxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SUCEAVA, RO - Reviewed by SORIN - 11 July 2025

" So far, very dissapointed with Autoeurope for dismissing my case when the rental company is at fault. Previous experiences with Autoeurope where good, but they where without problems regarding the rental company. "

" I wasn't able to rent the car due to the counter staff not accepting my card for the deposit, after multiple tries to sell me an inflated inssurance package. In the end I didn't leave with the car as I didn't want to play so much extra for a simple rental. The Pricecarz representative said he will cancel the reservation, but couldn't say anything about the refund. I contacted Autoeurope for a refund seeing as I was not the one who refused the service, but Pricecarz refused my card without even trying it, and insisting for their special inssurance package for extra cost. Autoeurope reaponded with terms and conditions for the reservation, which I honnestly don't think apply for this situation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by ZEEV - 20 April 2025

" Auto europe should provider a better disclaimer on the type of companies you are working with "

" They gave us a Renault traffic when the payment was for a mercedes Vito without a working usb or navigation. No reverse sensor which is a must in such large vehicle. The car had smelled and was dirty. Upon return they asked for 60 euro cleaning fee although we paid an additional 300 euro fee upon pick up to avoid any additional fees. They tried to claim some belt was damaged and tried to charge more money for it but gave up. It felt like they were trying to scam us to get as much more money. I would never rent from Payless and would prefer to deal with real rental agencies "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by ADRIAN - 26 October 2024

" Autoeurope was, as always, brilliant; compared to other service providers that collapsed in quality during/after the lab engineered covid pandemic. Keep going Autoeurope. "

" One notable issue. Although PAYLESS paid the motorway/road tax (Ro-vineta) for the full year they still charge us 10E (>20% of the rental in this case) each time we rent the same car. It's nothing more than legalized theft. Otherwise the staff + car cannot be faulted. So avoid if you have better options. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by ADRIAN - 07 May 2024

" Autoeurope used to be brilliant (use them in the USA and throughout Europe) and needs to get back in the game. "

" Wheego Bucharest was abysmal this time: - The 550EUR credit card block advertised when booking the car turned double when picking up the car. - The full tank advertised when booking the car turned almost an empty tank when picking up the car. - 1 Agent (operation) that could not care less (e.g. the car I got was filthy and smelled bad when A/C-fan was on). - The paying terminal did not work. It took ~30 min of trying to use my creditcard and calling the banks to realize that the Wheego payment system was malfunctioning and needed a hard reboot. - Although I've booked a renault clio (present in the parking lot when collecting the car) I got a poor rusty & abused dacia. - The inside of the car was filthy when I picked it up: mud throughout the car (as seen in pics/video I took). - After removing all the chemical cocktail of air fresheners and turning on the A/C fan, the cabin started smelling like a corpse (the air filter hasn't been changed for a very long time). - New dashboard lights started coming on after ~100km. The carefree agent explained on the phone that it was the poor quality of the fuel (obviously not during the first ~100km of driving it without refueling; only after that the fuel became an issue...). Then the TPM came on (no issue with the tires though) but this was not as worrying as the engine check light. - When returning the car the carefree agent wanted me to find carwash to wash the car (I was supposed to get on a plane to get home) in order for him to inspect the car. There was none in that area. The car was actually pretty clean but I pointed out that klasswagen bucharest (used before via autoeurope) washed their cars before inspecting them. But wheego being a 1 carefree agent operation did not have this basic facility. - After returning the car the carefree agent decided that he discovered imperfections (e.g. bumps or dents or etc) on top of the boot of the car. Lucky me I took pics and a video of the car when I picked it up that showed that imperfections were there before picking up the car but only visible from specific angles (light conditions) with the naked-eye/camera (were visible in the video I took when collecting the car). - The carefree agent decided to block the money on my credit-card for another 30 days until the preexisting imperfections issue was sorted out (or until Wheego can try to get some cash out for the repairs of me I guess?). Luckily I have the video proving these were there before picking up the car. 3. Conclusion: - Autoeurope used to be brilliant (use them in the USA and throughout Europe) and needs to get back in the game. - Wheego Bucharest is abysmal and is best to stay away unless you want to complicate your life. At least get all the insurance you can and abuse your camera/phone. I hope this helps improve things. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by TRUTA - 25 May 2023

" My plane had a big delay, they asked me to pay 130 euros for the AU-FE reservation code for a Ford Focus, given that I only had a maximum of 100 km to go. I called to ask for a refund of the reservation, but I was treated at a distance, telling me that it is not possible......as I am a serious customer who uses your service quite often.... ..I am very disappointed with autoeurope :( "

" My plane had a big delay, they asked me to pay 130 euros for the AU-FE reservation code for a Ford Focus, given that I only had a maximum of 100 km to go. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by ADRIAN - 22 May 2023

" 1. The sales agent was trying hard to convince me to take their insurance because the Romanian Police would not issue a report in case of a small damage (scratches, dents, etc). I had the refundable excess with super cover already but it was conditional upon the Police report being issued. This detail should be included bu Autoeurope in the voucher for future reference (i.e. that the Romanian police do not issue reports for small incidents, if this is the case). The only issue is the requirement for a credit card which I find too restrictive. Debitcards and cash/transfers should be also allowed as this is legal tender. There were people present that were unable to secure a car because they had not credit cards. I find this disturbing. This should change. I've been renting with Autoeurope for many many years and never had a serious issue. "

" 1. The sales agent was trying hard to convince me to take their insurance because the Romanian Police would not issue a report in case of a small damage (scratches, dents, etc). I had the refundable excess with super cover already but it was conditional upon the Police report being issued. This detail should be included in the voucher for future reference (i.e. that the Romanian police do not issue reports for small incidents, if this is the case). 2. The Credit Card Block (for 1800EUR) was done in RON (Romanian currency) and not Euro as it is normally the case. This incurred additional (unjustified) credit card charges. 3. A wheel had a puncture but I couldn't use the sealant kit provided because the compressor was missing. Obviously there was no half/full spare tire present. So I had to drive for miles to find a repairs shop and get it fixed. Otherwise the Ford Fiesta was in good condition and clean. Overall I would rate my experience a solid 7/10. But I would consider alternatives. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by TUDOR - 05 April 2023

" everything went very well! "

" everything went very well! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by SIMION - 08 August 2021

" This experience was an unpleasant one, swapping 3 vehicles and remained on the road several times. I hope that this will improve in the future.... "

" Booked an automatic estate vehicle for 30 days, received a 8+1 van, replaced with an defect ford focus estate after 4 days (known issues with the gearbox, specified only after I've called them back when the problems started to be visible) and replaced again in 10 days with a smaller hatchback, without any refund for the difference... I want to thanks to Ioana, the representative from Cluj that she tried to fix the situation as goo as she can, and I don't recommend the Timișoara location at all, the owner was very rude and unpleasant... "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by EUGEN - 05 December 2020

" KLASSwagen is a Horrible Horrible company, using AutoEurope only for clickbait, then blatantly ignoring the prepaid rental contract, and asking for a much higher price approx 15 times more money to release a car. Horrible bullying customer manners, trying to push and scare the customer into buying their extra insurance (even if I had a prepurchased full excess CDW). At car inspection they are counting even 0.5mm black point in the paint as a car damage scratch. At car return, they force you to leave a 5 star customer rating on Google reviews. Ludicrous company. "

" KlassWagen didn't honour their contract and refused to rent me the car that I have prepaid for. The KlassWagen desk staff insisted that my contract was not valid, because AutoEurope didn't pay them. But immediately after refusing to honour my rental contract, the KlassWagen guy offered me a car rental, on a new contract directly with them at a new price: 170€, a lot higher than I originally paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CLUJ NAPOCA, RO - Reviewed by ALEXANDRU - 25 July 2019

" Scam "

" Scam "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

CLUJ NAPOCA, RO - Reviewed by BOGDAN - 25 May 2019

" Not a good one "

" Not nice,I arrive at the airport nobody was there,I called the company they said that I was supposed to collect the car one day early,+I had to pay road tax what was written on my voucher that I don't have to pay , plus not include in my voucher vas full to empty what I had to pay "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SIBIU, RO - Reviewed by MICHEL - 17 September 2018

" I enjoy using Payless, we own a travel agency, and we always book our clients with autoeurope. "

" I got charged on my CC two days after I picked up my rental, this charge has no explanation, and I am still trying to figure out what it is for. Picking up the car in Sibiu was awkward, Payless had no counter, it was done at the airport coffee shop. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by FLORIN OVIDIU - 14 September 2018

" very helpfull staff "

" Fast, efficient, very clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ALLISON - 09 May 2018

" please see question 3 "

" ADDCAR was great once you figured out where the location was. Very difficult to find which was frustrating- there is no signage or booth in the airport. The staff was extremely helpful and accommodating, however there needs to be better signage in airport or better directions in booking confirmation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by RODICA FLOAREA - 19 February 2018

" I am very happy with Auto Europe.I recommend every friends. "

" All time I am used cars with hertz company. "

BUCHAREST, RO - Reviewed by PASCHALIS - 19 November 2017

BUCHAREST, RO - Reviewed by BOSTJAN - 16 October 2017

" Very proactive and friendly staff. Meet-and-greet and shuttle services excellently organised and the location really close to the terminal building. "

BUCHAREST, RO - Reviewed by VIOREL - 11 August 2017

CRAIOVA, RO - Reviewed by DMYTRO - 11 July 2017

BUCHAREST, RO - Reviewed by SERGEJS - 02 June 2017

" I have requested cross border documentation however Rent a Car company advised that they never received request from AutoEurope this time. "

" They are ok, only strange charge of 10 euro for motorway however I did not use motorway in Romania "

BUCHAREST, RO - Reviewed by SHIRIN SIMINA - 01 January 2017

BUCHAREST, RO - Reviewed by EFSTATHIOS - 10 October 2016

" Competitive price - efficient service "

" Prompt and friendly service. Good and clean car condition "

BUCHAREST, RO - Reviewed by MICHAEL - 27 September 2016

BUCHAREST, RO - Reviewed by EFSTATHIOS - 17 September 2016

" Quick efficient service, very polite and friendly staff The cat was new clean and comfortable. "

BUCHAREST, RO - Reviewed by EFSTATHIOS - 31 August 2016

BUCHAREST, RO - Reviewed by JULIANNE - 23 August 2016

" Found AutoEurope to be excellent when called to discuss options "

" Just found Hertz very slow when collecting car. took over 60 minutes to process the car & also left few items in the car and went to desk at the airport. They knew about leaving the items but informed us we had to go back to collection point to collect them would not bring them to the Airport or collect us. Made us walk over in the heat & tight deadline for flight. Man at desk was very condesending. "

BUCHAREST, RO - Reviewed by FILIPPO - 25 August 2015

BUCHAREST, RO - Reviewed by FERGHAL - 09 August 2015

BUCHAREST, RO - Reviewed by LIVIU - 20 September 2012

" The best prices on market and helpfull personal. "

" Fine personal. "

BUCHAREST, RO - Reviewed by ADRIAN - 04 August 2012

" a team of trust and professionalism. "

" A team of trust and professionalism. "