Portugal is one of Europe’s most sought after holiday destinations. Rich in history, visitors can expect to find many ancient monuments and UNESCO World Heritage Sites. Its capital city Lisbon boasts a vibrant nightlife, coffee culture and world-class museums, art galleries and concerts. Porto is the northern powerhouse, with a picturesque riverfront and famous Port wine boats. Visitors will be blessed with warm sunshine, long sandy beaches and great food at affordable prices.
Trust in Auto Europe for all your car hire needs whilst visiting Portugal. We have partnered with many local, national and international car hire suppliers to provide the very best rental rates, regular promotions and great deals. From standard car hire to luxury car hire and motorhome hire – we have you covered. Read our Portugal car hire reviews section to see impartial feedback as provided by previous customers who rented from us in Portugal.
" Overall I've been a customer of AutoEurope for many years and would recommend their brokerage "
" Overall not a wonderful experience in Faro. Had over an hours wait after registering as not too many staff on duty. Took upgraded car which was ok but 80k kms on clock and plenty of marks but drove ok. Return was good but I've been charged an extra surcharge (only €12) but I've written to Europcar for explanation!!!! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Always good val "
" Efficient, no up selling has fully comp insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent service , Value for money & car condition. However, It was unfortunate that it took almost 2 hours to collect my car. "
" At Faro Airport, (14:00, Sunday 31st August), The waiting & queueing time was excessive . There appeared to be too few staff and the waiting time in the sun could have been avoided if all the Gold Car staff-booths were manned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nevus it was the weekend no one from auto Europe was available to help when I reached the desk to find they would not honour my booking leaving me and my family and in very awkward position of having to make our own alternative arrangements... when I did manage to contact you on Monday I found the staff understanding but the matter is yet to be resolved which leads me to the convulsion I am better off booking direct through the car supplier rather than a third party "
" Upon arrival i was informed that I needed 2 credit cards to complete my rental which is not in the terms and I did not have.. had to make a new booking through Avis which cost me the same again as the first rental, which was very inconvenient and influenced the course of our holiday "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with experience "
" Happy with experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All ok "
" Insurance upsell practice from all car rentals lead to bigger queues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Really poor customer service.. The phone number for Europcar was always engaged. Staff not aware what additional charges were applied!!! "
" I was charged €11.13 on my credit card after returning the car. The assistant advised me that the car was perfect and full of fuel, therefore there were no further charges pending. When I tried to get through to customer service after numerous attempts, she told me that it was part of the price or tolls. I told her that i didn't use tolls and I paid full price when I booked th car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Refer to email correspondence "4451785 Re: Cancellation of reservation 22276868e no" "
" no problem with sixt - auto europe are the problem - you won't answer my emails - this reservation was cancelled due to medical emergency "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" On arrival in Lisbon we were told thier is no car available for us and thier was nothing Hertz could do as it was Auto Europe who took the booking and it was our problem to solve. We were offered a lower size car and a take it or leave it. On speaking again to the Manger who was very rude, we got our size veichle for an additional charge of €140. Which was a 7 seat Dacia Jogger, and only hag space for bags once the back 2 seats were let down. "
" On arrival in Lisbon we were told thier is no car available for us and thier was nothing Hertz could do as it was Auto Europe who took the booking and it was our problem to solve. We were offered a lower size car and a take it or leave it. On speaking again to the Manger who was very rude, we got our size veichle for an additional charge of €140. Which was a 7 seat Dacia Jogger, and only hag space for bags once the back 2 seats were let down. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It's good to have the reassurance of an agency in case something does happen, I found their communication useful before to make sure I knew what to expect and made sure I had everything I needed ready. I've found communication with them easy. "
" The staff in the Lisbon office were so nice, which made a difference as I'm always worried something will go wrong when renting a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with the experience "
" Efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything and the website is really clear. "
" It's staffed by Hertz and their customer service is very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Main issues are: The depot is about 2km from the airport, necessitating collection by van. The collection point is not clear. It is not in the Car Rental village but is located at P4 in the area for buses. The collection took some time, about 30 minutes and this is not ideal in very hot weather. Conversely, the trip back was clockwork and quick, partly because we knew what we were doing. Car Hire was cheap, so you have to allow for that. "
" No issues with the company other than: We booked a 308 Estate of similar (compact class) We received a Skoda Scala other option was a Fiat Tipo based on the fact that there was just two of us. I feel this was a level below expectations. But for what we needed it was fine. More importantly, the tyre threads were either at the threshold or just above being legal. This is unacceptable. At that time of the year if it rains the roads are lethal and you need good tyres. The car had been through the wars and felt it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very disappointed with the waiting time on collection and the unknown charge. "
" Huge wait to collect the car in Lisbon airport. The counter staff said that is normal. I wasn't timing but I think closer to two hours than one. I now have a charge of 22.29 on my credit card from them and I have no idea why. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Offering excellent selection but incorrect address was provided for drop off by Auto Europe in the documentation. Google maps thankfully came to the rescue. "
" Car in great condition, shuttle service was prompt and friendly and helpful staff. A little wait to pick up but to e expected due to time of year. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I bought the top up insurance from Auto Europe but was told that was a third party insurance by Guerin and that I would have to pay for damages and then claim back from the third party - so I bought the top up insurance AGAIN from Guerin. Wasn't happy about that at all. "
" Guerin was fine to deal with and the car was fine. We were dissappointed about the insurance top up (see below). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used this site for about twenty years with good satisfaction and using the star rating as a guide. How Goldcar have such a high star rating is beyond me. When I have used this site before I have stuck to renting cars from Sixt and Europcar with great success and satisfaction. Sixt are not represented on this site anymore so unfortunately I decided to try Goldcar. I will definitely have to rethink my choices for renting cars again and will go back to recommendations from friends. "
" "Value for money." They can not operate a car hire business for 66 euro for five days. They certainly can when they charge you 220 euro for a scuff damage to the drivers front rubber panel which you did not do. "Efficiency of counter staff". The counter staff are unfriendly at pick up and hostile on drop off. They have to defend the indefensible on a daily basis if my experience is anything to go by. The drop off young man at the desk said to me what did I expect when I was charged so little. " Condition of vehicle". The car was scratched and bumped and marked all over. When I looked at there own car report on pick up and brought this to there attention They said if one panel is marked or scratched they don't record all the damage on that panel and if a scratch is greater or lesser than a certain measurement then that decides whether they record it or not. We just wanted to get on with our holiday and took them at there word. I feel you would need to be an insurance accessor armed with a very accurate measuring device and a very good video recording device with lots of time. "Experience of drop off". See above. "How likely are you to recommend Gold car to a friend". No recommendation from me to a friend. A definite recommendation to an enemy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" .. "
" Overall very happy, one thing that really disappointed me was the customer in the queue before me was also with auto Europe and had taken out your insurance. The member of staff told them that they were not insured and convinced them to pay for Thrifty's insurance stating that if they had an accident they would not be covered. I thought this was misleading and unfair. I also had your full cover and declined there insurance. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Convinient and fast booking, good price "
" Excellent company, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Yes "
" I felt like I was pressured to get the extra insurance. We arrived at 1.00am and were left waiting and this felt part of a strategy to get you to rake out additional insurance "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" See above comments relating to Budget FARO Airport "
" Pick up was smooth and efficient and I was dropping back the car at 4am and that was facilitated and i was shown where to drop the key. However I was not emailed a copy of the contract as I was told I would be by staff when leaving the counter. There was considerable damages scratches to the car and I could not check these against the contract. I took a video before taking the car from the carpark. Since I came home I have been charged €59.08 for Additional Services. At countwer I was told that I was paying €259 euro fuel deposit which would be refunded if i returned the car full. I have contacted Budget since and have been informed that part of that €259 was for 24 hour roadside assistance. I absoultely under no circumstances verbally accepted this at the counter. I declined addtional insurances as I have my own carhire excess insurance policy. As you can see from my account I do a number of carhires through Autoeurope and Ive never had such issues in past. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Overall a very satisfactory process, from booking, value for money through to the rental period "
" The pick up process was very easy with Guerin staff available to steer you through the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience on this occasion. "
" Happily I had no issues. Process was very efficient. Staff were very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All good "
" Excellent. Efficient Courtous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a great range is suppliers at a price that suits "
" First experience with Centauro and I would definitely use them again. Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a great range is suppliers at a price that suits "
" First experience with Centauro and I would definitely use them again. Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues in or out "
" Quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always find Autoeurope to be an excellent company to deal with "
" Very smooth process from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good site "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" great value for money. no issues at all. "
" all went well although deposit was not full when collecting the car. after refering to the staff, a note was added to the contract and had no issues opon return the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe has been my go to site for renting in Faro and I always get good value, using Suppliers based in the airport with good quality cars and a really efficient process. "
" Really good Experience. No delays at Collection. The Car was a bigger car than booked , which was really nice, but there were a number of scratches around the car and it was dark when we collected so very hard to validate the damage. Return was equally efficient, met by a pleasant guy who checked the car for fuel and milage etc but no painful wait time. I would unreservedly and indeed already have booked with Dollar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Did not give partner driver free as promised to gold card members "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When using a broker like AutoEurope I would expect the quoted charge to be the same as actual charge or close to it. On this occasion it was 35% higher? "
" Selecting no additional options at pickup and returned the car full fuel I was charged an extra €54.03 for options, VAT and location fees. Only possible charge could be a single motorway toll charge. Why ?? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" EXCELLENT "
" VERY FRIENDLY & EFFICIENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" In general satisfied "
" A little bit of waiting too much to receive the car. There was only one person at the desk out of 4 desks in total at the office. But as soon as we got the attention everything went smooth)) P.S. The car was smelling a little bit of cigarettes. Seams that previous user where smoking in the car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto europe has always been a great service for getting good value car rental - however in the last few occasions I have noticed that when comparing prices the way the prices are presented is not as transparent as it used to be... The table with the cheapest prices ... when you go to book the extras bring up the price very substantially which used not be the case. Also no included in the highest level of extra insurance is ROADSIDE ASSISTANCE - That should be a basic - the car is afterall a rental - it is the company's car and if it breaksdown it really is down to them to get their car back and provide an alternative to the customer. Having to pay €7+ per day to cover such a basic requirement for a rental car is a BIG NEGATIVE "
" we arrived at the Sixt drop off location where we were supposed to return the car to be told by two sixt workers that the people who checked back in the car were not there and we could just leave the keys without getting the car checked and signed off. When we said this was not acceptable they suggested that we drive to the Sixt office in Faro Airport which we did in the lashing rain - to find the same attitude - just leave the keys when I asked for the car to be checked and signed back - it was done reluctantly and we had to wait for another customer who arrived after us to be dealt with. The car was checked and damage on a wheel was identified - we showed fotos of the damage ( taken at SIXT Pick Up ) - which proved that this predated our rental of the vehicle - we were told that the supervisor was not present and the worker did not have the authority to sign back the vehicle as "undamaged" and he said the only way was to check it back and take up the query about the damage with Sixt Online afterwards. When we insisted that this was not acceptable - he eventually phoned the supervisor and after some toing and froing ( all in portuguese - the worker's english like his authority to check back the vehicle was not operable ) The vehicle was checked back with "undamaged" certified. The ease at which both offices of Sixt wanted the vehicle handed back with no sign off from them on the spot made me feel that this was a systematic scheme to push customers towards a protracted online dispute resolution system. From experience this is a nightmare and luckily we had fotos of the car at pick up ( which was communicated by the worker to his supervisor on the phone with a degree of regret !! ) It all left a very bad taste and if a customer was under time pressure to catch a flight - you would give in and face inevitable loss of excess fees etc. I "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Absolutely horrific experience, I will not be recommending Europecar to anyone, such a disgrace. HORRIFIC. NEVER AGAIN. "
" Unfortunately the counter staff were very unhelpful, rude, very bad service overall. I was given a smaller car than I had booked. I was not allowed to go with the option that i had booked online, as sales staff at counter would not allow it. I was ONLY allowed to sign off if I accepted the highest possible EXTRA insurance option, or I was not allowed to have my booking as offered through your online website portal. Your company are liers, you have falsely advertised a product which customers are forced to change at the last minute at the desk. For an off-season booking, this has ended up costing 10 times more than high season. I hope your sakes staff are satisfied that they have lost a lot of customers due to 1 little gain fir your employee to sabotage your service. Absolutely horrific experience, I will not be recommending Europecar to anyone, such a disgrace. HORRIFIC. NEVER AGAIN. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe facilitates the car rental process at a great price. "
" Friendly staff. Vehicle is very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great service. "
" very good service, when we found that we had a slow puncture. They sent two truck and taxi in 45 minute timeline that was promised (on a Sunday). Managed to repair on side of road in the end, which was great and saved a lot of hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience and great car. "
" All went so smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was just what I needed perfect "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Avis was not a good experience again "
" The car I was given was not on a par with the car requested. Seems like this is a ploy to get one to upgrade which i did for € 70 + this is the second time i have had this experience with AVIS in Faro. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" There seems to be a industry two stream system around booking directly or through a third party and centred around insurance costs. Car hire itself is competitive, but it is the added insurance that has wide cost discrepancies, i.e. much higher when booking directly with car rental companies. However, if through a third party like yourself, the service becomes 'frosted', a subtle threat of possible damage, freezing a certain amount on credit cards, cars not properly cleaned on the outside, combined with bad lighting makes pre-hire inspection difficult, etc, etc "
" Overall I cannot complain about Centauro itself "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall good, as aleays with Auto Europe. "
" I was surprised, when staff asked me for a print version of the voucher. I live green and do not print. I showed voucher in my phone, but it wanst enough and staff ask led me to forward AutoEurope email with reservation to them. The second thing -front tires for the vehicle were very worn(not safe on vet surface). Luckaly, we experienced olny very light rain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" When you make a booking a few months before your actual trip it can be difficult to look back through your emails to double check the exact details when you arrive ,why don't Auto Europe send you a reminder with precise pick up location for your car hire stating that the company you should be looking for is actually Hertz and not Dollar . "
" Once I actually worked out that dollar was part of the Hertz group and eventually found the appropriate location which really should have been made very clear by yourselves within 24 hours prior to my pick up ,after that everything was smooth. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use your company & have a good experience "
" I have been charged over €170 in addition to me paying you directly so am still awaiting a refund for the overcharge! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will be using them again "
" No nonsense, friendly staff and super organised. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall I have had good experiences using Auto Europe in the past so that is why I was so surprised that you would use a company like KLASS WAGEN. I still want a refund from Auto Europe so will have to follow up separetly I suppose. I an alos concered that KLASS WAGEN saved pictures of my passport & drivers licence - i asked them to delete but I am not sure they did . "
" When I arrived to collect my car I was given 2 option pay €350 insurance for 5 days and pay €350 deposit for tolls or they would block €3500 off my credit card and they proceeded to explain how any scratch on the car would cost me €700. So I declined as this felt like a scam to me and I had the use a taxi instead which was really inconvenient . See Tripadvisor reviews for similar stories - I called Autoeurope and explained the story and requested a refund but was told to call back . I have not been able to get throught to anyone yet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great experience in renting and dropping off Will do it again "
" Only issue was that they said they would refund the deposit that was paid on arrival I returned the car on Saturday and have not recived the deposit refund yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have rented so many cars from auto Europe and thus will be my last. I tried to cancel the hire just after booking with Tangerine because I read the reviews but customer service replied that they couldn't. "
" On Auto Europe web site location is set as airport but it is 11km away from the Airport then when you get to the vila that us their head office they charge you extra cost e.g out of hours works and then they blook your card with 3500€ or you pay their insurance that cost more than the car hire. My card is still blocked. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Very competitive "
" Superb, really nice car and friendly helpful staff and great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" none "
" It was generally very good. The only thing I was a littel annoyed about was the additional charge for our plane being delayed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" AutoEurope are consistently good. "
" Very good experience, no messing around trying to get more money off you! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent experience although xar requested wasn't available..this appears to always be case with car rentals "
" Good service and good staff engagement "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great website. `Easy to use and understand. A lot of cars came up in search and the information re each car and price was really helpful to me making a decision. "
" The car was great with only 11000KM . The pick up location was in the airport which is great. Staff very pleasant and efficient. I would definitely use Firefly again, as long as they were competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely would recommend But the costs are very high and tolls very expensive "
" I had booked a manual car to hire We received a automatic car instead When we received the car the counter staff was a bit pushy with explaining the costs Unfortunately because of the 2/3 issues I had a accident within 5 minutes of hiring the car ( which I believe I wasn't fully at fault but definitely thought their was some issue with the car But been fully insured and collecting the new car the staff were excellent and had no issues from them on with the car hire Bringing the car back the staff were extremely friendly and helpful "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Best options and flexibility "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" All good. Only comment was having to wash the car before car return. We never had to do that before and it was challenging when we had flight to get. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" We thought we had our rental sorted initially, the fact that we got told that on top of existing rental we must do another 191 EUR insurance for 7 days direct with goldcar felt like extortion. "
" Ripped us off with exorbitant insurance prices on top of what we have already acquired through vendor, alternative car did not correspond to the class we rented and vehicle was very dirty outside as if had just arrived from a mud race. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" awful "
" awful. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Have no issue with recommending Budget to others and will certainly be back. "
" Busy at the counter before collection but once I got to the desk the process was welcoming, professional and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Experience with Auto Europe booking onlione was good. The pick up process at Surprice can be improved. Drop off was smooth and the person named Sally was very polite and helpful. "
" It was okay. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe experience was very efficient and good value. "
" overall a very efficient and pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service from Guerin at Faro airport. "
" Excellent service from Guerin at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Satisfied "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied with autoeurope. "
" Too much pressure on the counter to upgrade the booking (car and service). Not very collaborative in the car's drop-off (although they were open -we arrived at 08:05 in the morning) they practically denied to check the car and told us to drop the kyes at the key-box. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" This is the second time I have rented from Sixt, both times it has been an excellent experience. "
" This is the second time I have rented from Sixt, both times it has been an excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff excelled. "
" Staff excelled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was very satisfied "
" Good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The size car I booked and paid for was not available on collection. We were given a smaller car with no refund or difference in price. The car did not meet our needs or expectations. "
" The size car I booked and paid for was not available on collection. We were given a smaller car with no refund or difference in price. The car did not meet our needs or expectations. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very disappointed that your staff members tried to charge us double with a different car "
" When checking in to get my car, staff members tried to double the price with a different car, and said our car was unsuitable When we complained he backed down, we were really disappointed with a clear intention to get us a much more expensive car. When it was not needed "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Very good Experience at the time of getting the car, thanks to a professional Staff member at check in. Also very efficient Drop off and again a friendly and capable staff member carried out the process. Car was good but there was some lingering odor from previous rentals. This lessened after a few days but maybe good to focus on the internal cleaning, especially for cars with cloth interiors. Overall a good experience and I would rent again from your Company. "
" Very good Experience at the time of getting the car, thanks to a professional Staff member at check in. Also very efficient Drop off and again a friendly and capable staff member carried out the process. Car was good but there was some lingering odor from previous rentals. This lessened after a few days but maybe good to focus on the internal cleaning, especially for cars with cloth interiors. Overall a good experience and I would rent again from your Company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Professional, courteous, competent service. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All in all a very good experience "
" I really appreciated the girl who gave me the car as she linked my phone into car for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" The only minor problem was the long wait (more than an hour) to get our rental car. But the staff were polite and the car was almost new and very clean, so I rate the whole experience as almost perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all went smoothly "
" this experience was good My previous experience with hertz in Malaga was not good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very efficient as always. However, please tell me what this €121.16 charge is about? I took no extras from Alamo. "
" My pick-up and return went very well. The car was also good. However, please tell me what this €121.16 charge is about? I took no extras from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above "
" Very friendly & helpful staff .lovely clean new car with 2000 km "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I gave an email address when getting car the least I expect is an email outlining refunds on credit cards and a breakdown of money kept. I want to see the actual toll amount from the device in my car not an amount you decided on. It was explained that money was blocked on my card for tolls and I will only pay for tolls used "
" Was charged €110.49 exactly for toll charges on both cars I hired, both from centauro. Tolls should be no more than €3 per journey which in our case should be €12 approx. I paid a lot of money to hire cars and got no breakdown of refunds after returning the car. Poor customer service that allows hidden charges to be kept after hire is over. I expect transparency "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" A bad experience won't be using them again. "
" I made an error my driving license was out of date these things happen. The hertz guy told me to contact auto Europe and they offered no credit Very poor "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent all round service "
" excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use site and clearly outlines what various charges covers. "
" Very efficient service - no issues what so ever with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When the car is delivered, someone should be there to deliver it and check, together with the customer, any damage to the vehicle. "
" When the car is delivered, someone should be there to deliver it and check, together with the customer, any damage to the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" very easy pick up and drop off. Staff were a pleasure to deal with. "
" very easy pick up and drop off. Staff were a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usually give a quote competitive with the best available. "
" I couldn't fault them at all. Prompt shuttle to the airport, great car, great price, free second driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I find autoeurope generally have good prices and so far all my experiences have been positive. "
" Very straight forward and pleassnt experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very frustrating, particulary as I have done nothing different than what I've been doing for over two decades of accident-free car hiring and after that, I don't even get a refund from Autoeurope. "
" They were fine, except that for the first time in over 20 years, they refused to give me the car because the credit card was in my wife's name, not my name. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I wasn't happy with the pick up location details and had to phone Centauro direct. This shouldn't be necessary and had I not been to Faro before I'd have been completely lost "
" Good service, not the closest to the airport "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Super, très bonne réception par le loueur. "
" Très bien! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was no booklet in the car so we did no know how everything worked. Centauro are too far away from the Airport it was not clear what we had to do. "
" When we left back the car there were scratches on the right side that we had not seen. They must have occurred when parked overnight. They are charging Euro 461 for them "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Great price from Auto Europe "
" Very smooth process of pick up and drop off. Car given was a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Repeatedly use Auto Europe "
" All good. Relatively new and well equipped car Corsa (eg Android Auto, cruise control, reversing camera, etc.). One minor quibble - only one mini van operates between airport and depot so you have to wait for a group being dropped off before you are picked up. However, would use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Otherwise all was fine "
" The car had all its dashboard information in Portuguese it would have been helpful if it was in english and as there were no english manuals we could not change it ourselves "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall Good except for receipt of car process. "
" Only problem area is checking in for receipt of car and receiving car on 1st floor.Major concern is checking for marks on car in a relatively dark place, "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Top class , excellent car hire rate , clean almost new car , friendly efficient and helpful service "
" Top class ,efficient friendly and helpful staff at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sixt faro airport are fraudulent scammers. They gave us an old car full off marks & scuffs and told us we did the damage on its return. They spent abnormal amount of time looking for damage on its return. It was obvious it was a set up. I will never ever book with Sixt again. "
" Sixt faro airport are fraudulent scammers. They gave us an old car full off marks & scuffs and told us we did the damage on its return. They spent abnormal amount of time looking for damage on its return. It was obvious it was a set up. I will never ever book with Sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Experience was fine until Europcar took money from my card with no explanation. They said everything was perfect when I returned the car so this is unacceptable and annoying having to now chase a refund. I understand the issue is with Europcar and not Auto Europe but if you want to help with this matter if would be much appreciated "
" We picked up car we booked and packed all our luggage and 2 kids in which took some time. Then when we turned on the engine ready to go I noticed a service light on the dashboard was lit up. I straight away mentioned this to Europcar staff. They were very sorry and had to give us a different car, a class up I think. This was very inconvenient with 2 small kids to unpack all and repack new car but anyway, we managed. Everything was fine with this car for duration. Returned car on time with full tank. Car was checked by Europcar member. He said everything was good and I signed out same. All good. Until 2 days later I have noticed Europcar have taken €130.99 from my credit card. No email or notice as to what this is for so I am currently trying to find this out from Europcar. I was the perfect customer so this is very frustrating. No wonder car rental companies get a bad name. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Very good value otherwise "
" Car had an orange alert sign on screen which when i brought it back was only a service alert that had not been reset "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I got exactly what I signed up for and I am very pleased with the service. "
" The card reader didn't work so I had to use the desk service, but those guys were great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only problem was that the voucher noted that the meeting point was in the airport terminal, when it was actually in the P4 car park "
" Great rental company, good staff, clear process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was a little worried about Turisprime after reading some reviews but they were ok in my experience and I would likely use them again. Service was slow at pickup but it was lunchtime so only 2 of 3 desks were active. "
" I was a little worried about Turisprime after reading some reviews but they were ok in my experience and I would likely use them again. Service was slow at pickup but it was lunchtime so only 2 of 3 desks were active. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to compare the options and prices from each company., booking was quick and easy. "
" Excellent service at Faro Airport for collection and drop off, very quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking process and communication was very high standard "
" My problem is that I booked an suv and when got to counter there were none. We had 5 individuals with luggage so could not accept other cars been offered like Mercedes so had to take a corollla estate . T this car had broken air conditioner in the backseat. Given the temperatures in Portugal and because my autistic child ( 6 yrs old) required drives to regular it was very uncomfortable for her. The man at the desk did try his best but no other cars were available. I used AutoEurope last year and was delighted with experience but will avoid hertz "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brand new car A160e - amazing that the cable for hybrid charging was removed at collection, I was advised that was because they were constantly being taken or left at a charging station. Surely this could be covered by the deposit. "
" One of the easiest car hire experiences I've ever had. Be prepared for larger than standard deposit requirements €2k "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy customer "
" Very good experience overall. Had to wait about 30minutes to collect the car but the staff were friendly and helpful and the car was exactly as ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Extremely slow check in. It took 2 hours. No apologies from staff members. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Voucher does not state mandatory items out clearly causing invalid booking with no refund. "
" Poor service and policies "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Couldn't be better. "
" I found gold car a good experience as I do always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seem less. "
" Great experience. Great rates. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good, but was not so happy as did not have a spare wheel, if got a puncture we had a kit that worked for 200km, and would have had to go back to the airport. If this had happened it would have wasted a whole day of our holiday. For another time how do I ensure that I would not have to make a long journey to get tyre fixed? I look forward to heaing from you. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience, I will use again. "
" Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not great "
" It took over an hour to get to the counter as clients who booked on the company own website were prioritised . Car we received was a disgrace and numerous damages were not identified on the sheet provided. Eventually they replaced the car. Overall a very poor service. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Not great. Very confusing as to what I actually paid for "
" Took out full insurance protection. Was then told we didn't have it when we got to Europe car and they made us pay more so not sure what I paid you for "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service "
" We picked up our car as planned in Faro Airport on 11/5/23 but the car developed a problem, we were unable to start it on many occasions. We contacted Firefly and they told us to come to the Hertz station at Faro Airport. We brought the car back there as requested, we were met by an extremely efficient Hertz agent who replaced our car immediately and could not have been more helpful. The whole transaction took no more than 15 minutes. Thank you Firefly/ Hertz . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Everything went good. From the time I was collected in the airport until time I was dropped. Well done!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall, very good experience and good value for money. "
" Quick check-in and SIXT staff extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No help "
" I forgot my license which is my mistake. I wasn't allowed change the booking to my wife's name which I think using "the system won't allow" is a cop out. And I even offered to cancel my booking and re book there and then for the same vehicle and pay €150 again but I was being charged €450 for the same car for the same duration. And again "the system won't allow" is nonsense. I walked 200 yards and got the same booking for €150 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Booking is easy, changing anything after is messy and auto europe did not help resolving the issue kindly. "
" It is ridiculous that changing the name on the reservation requires re-booking with the fee at the time of change. Other rentals do it for free without additional extra fee. Also, when trying to change the name the offer was 3 times more than the original booking, which didn't even line up with the offers online at that time... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . I never received an email confirmation of my booking! "
" Unmarked bus hard to find at Faro airport and a long walk from the terminus. The condition of this bus not great. Lots of pressure to buy extra insurance (not needed as I have an excess policy). Had to pay extra (approx. €18) for the tolls transponder. They are VERY picky about small scratches, although I was fortunate that there were no new ones at return. In fairness they do spend a lot of time checking the vehicle with you on the way out, so you know what to expect. I hate the fuel policy return like for like (full to full is best). The rental company always wins with this fuel policy "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All good except the return. "
" I was hit for alleged damage very low down on returning car. This area was not inspected by the agent during the checkout process, which was done from standing position in the dark using iPad and a phone light. I have excess insurance and would use it if I had an incident, but I didn't and will not commit a fraud by making a false claim. I'm convinced there is sharp practice taking place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Difficult to say because the sunglasses experience. "
" My wife left sunglasses in the car and when I rang back they were gone. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" ----------- "
" ------------- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This car kept coming up with a fault of not ready to drive and would not start for me. It wasn't reliable. Rang Guerin and they gave me number for assistance but they said they couldn't speak english. "
" This car kept coming up with a fault of not ready to drive and would not start for me. It wasn't reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Usually very competitive. No hidden pitfalls. Easy to cancel. Easy to deal with if an issue. "
" No queue, car was immediately available. Staff very courteous and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Works well "
" Great provider, easy process, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very efficient and reliable "
" Very efficient and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Lot's of additional charges that it wasn't made clear at the time of booking "
" Lot's of additional charges that it wasn't made clear at the time of booking "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Big huge scratches and dents on the car. Should not have been rented out "
" Very pushy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I like booking through Autoeurope and had great experience so far until I had to deal with Centauro in Portugal. My honest advice is DON'T EVER book a car from Cuntauro even if it seems cheaper at first glance. You will be ripped-off and and up paying 2x the original booking price on their local charges and on top of that will have to deal with the most unprofessional customer service. Stick with the reputable providers for your car rental. "
" I have rented a car from Centauro in Lisbon on my week long visit. It was a horrible experience form the very beginning. First of all, the airport shuttle bus pick-up is very difficult to find as it's not signposted anywhere. I found it eventually and got dropped to their rental office along with 6 other people. The were 3 employees doing the contracts and with 6 people in the queue you'd think this wouldn't take long. Think again.. I't took almost an hour. The person who did my contract had a passive aggressive attitude. He was forcing the extra insurance on me at a premium price even though i had a full cover from a third party insurance provider - that's what I do all the time and never had an issue with other rental companies. After I refused it on the grounds that I had a full cover already, he bluntly told me that wasn't going to help me in any way. He said it hasn't happened yet that they wouldn't find damage on the car to charge for and started listing the cost - €500 if they find a mark on alloy wheel, €250 for a small paint scratch and the list went on. He also said they did not have a mechanism to handle damage claims through third party insurance. Bottom line was that I either had to pay their full cover premium insurance now or pay much higher charge for 'damages' later. It was not worth ruining a holiday over this so I paid, made a note to myself never rent from Centauro again and moved on. I had a great holiday in Algarve and forgot about all this until it was time to return the car. The lady who did the return inspection was beyond rude. She pointed her finger to a small bit of sand on the driver's side door mat and said she'll charge me the cleaning fee. I disagreed and refused to pay. She was totally dismissive, went off and charged the cleaning fee from the deposit they held on my credit card. The dispute escalated to the point that the police was involved. Do yourselves a favor and stay away from Centauro in Lisbon. It's the most unprofessional and rude customer service I had to deal with. Can only describe it as a rip-off scheme. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" No issues. Very straightforward "
" This was the best rental car, in this category, that I've ever had. It has 6 gears. It was diesel which made things a bit cheaper. And it was the cheapest deal on offer! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" As above.I think Auto Europe could do more at time of booking by gathering relevant information to help speed up Pick Up. "
" Pick up of car is extremely slow both at desk and receiving car.Why is it not possible to give Passport No,Driver Licence No etc when booking car through website, There were a lot of marks on car with one particular part of car protruding on back drivers side.This is a worry because we had experiences in the past (not with this company) seeking compensation for very minor issues. Checking out of car was extremely efficient. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" See 3. "
" Everything great except for additional insurance charge which was outrageously expensive. Took any good out of my Auto Europe booking experience "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Europcar are almost as cheap as Goldcar, without the awful reputation. "
" cheap and they don't rip you off with damage profiteering: but irritating when they try to sell you the tank of fuel for 88EUR and that is the same price as from a petrol station but if you use more than a tank you'll find out it costs less than 60EUR. Tip: don't lie to a customer because they may automatically think you are a scumbag. The car was handed over with a flat tire warning, I had wasted enough time waiting around so I drove away and filled the tyres when I first filled the tank. then as I drove away from the petrol station the less than 1000km oil service warning went off. I checked the oil level and it was OK. So I was driving past the Europcar pick up point the next day and pulled in to warn them that the car needed a service and that if they don't change the car I will be bringing it back 500km past its service interval. they told me it was OK, I thanked them and took the name of the manager that OK'd me driving away. I would still go back and use them again because they are almost as cheap as Goldcar, without the awful reputation. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Generally fine. The policy of not providing rates for optional equipment means a nasty surprise when the rates are revealed locally. "
" Car was in poor condition. Infant seat provided was unsuitable for a child 0-12 months. We needed to supplement it with parts from our buggy. Original child seat provided smelled like vomit and had to be replaced. Instructions for fitting the provided child and infant seats were not clear. A hold was placed on €1800 excess for "body work" damage. Desk staff were rude and obnoxious. Other staff were generally courteous. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" No problem "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Speedy process but terrible car condition "
" Car was full of scratches and dents. The central locking didn't work. There was damage to the upholstery "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" The experience with Auto Europe is always good. When you buy your insurance through AE, it actually applies. If you try to do that with any US based company, you'll be applying for a refund and pay way more at the counter. With AE, there are no surprises. "
" Thank you Auto Europe... again! Thank Avid, the counter staff saved my butt, being I picked up at the wrong location and made my trip unbelievable. I can't say enough good things here. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally positive "
" Generally very positive. Staff friendly. Car was relatively old with over 40k km on the clock. Not spotless but acceptable "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Happy enough again with AutoEurope "
" No van collection at airport - waiting an hour, got taxi. No meaningful apologies. Wanted to sell extra insurance, no real interest in customer. Return to airport attempt to charge for a scratch that turned out to be bird droppings - "not my responsibility to clean car" "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Good service "
" Fabulous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good.would like if you could get a yearly excess cover policy. "
" Helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The collection and drop off experience was very good. "
" Overall good. The only negative was the price of the local "add-ons" was a higher than i expected and not very well explained. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seamless and painless. No stress and very straight forward. "
" It was a pretty painless experience overall. Biggest stress was trying to get taxi to location. No fault of anyone in Guerin or Autoeurope. Just not enough around early in morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" You guys are the best! "
" Really happy. Only downsides were: (1) very high €1500 deposit required; and (2) their airport shuttle was small unbranded van so difficult to find and could cause delays as it only took 6 people at a time. But otherwise, great efficient service and lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very surprised by significant increase in cost of car hire this year. "
" Gold Car service was excellent. The increased cost of additional insurance in Faro this year was disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall disappointing. "
" No shuttle service provided on arrival, had to walk with 4 cases and a two year old child. Reception staff unwilling to point out damage already present on vehicle...just told to check email but all damage listed in Portuguese so difficult to check. Poor customer service experience. Actual Car provided was ok. Return experience much better and shuttle provided back to airport after requesting. Overall somewhat disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Unfortunately your partnership with Goldcar lets you down "
" Extremely dissatisfied with Goldcar. They claimed that I damaged the car which I didn't. They wanted me to purchase extra insurance which I already had. They were going to get the extra money out of me one way or another "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Always enjoyed AutoEurope assurances and service, thanks. "
" Avis provided a car which barely matched SUV class status. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Everything else was very efficient "
" The Price was very high this time "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall happy enough with Auto Europe experience "
" Tried hard sell on CDW and insurance despite making it clear I was not interested. Desk staff were in training and a little slow to process details. Wait for pickup was in excess of 15 mins. Car was in "okay" condition and there was no attempt to conjure up false charges "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Excellent "
" Thanks to you, we know the people at Rentastar. They were very good to us. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As we came through a third party I felt this was a disadvantage "
" Not a great car, as it has plenty of body marks and dident drive great (fiat punto) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" See above "
" We were very pleased with the service. Unfortunately the car broke down on the final journey to the airport, That can happen, it was a lovely car to drive. but Europcar dealt with it quickly and efficiently and offered a taxi service should we need it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Europcar offered a very efficient and friendly service; I would wholeheartedly recommend them. "
" I found the pick-up and drop-off service very easy. Staff were friendly and efficient. Samuel, at Faro airport, was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonable "
" Generally speaking we were satisfied with our experience this time.The only issue was a tyre pressure warning light came on which was a bit disquieting. Did not give them highest mark because the person giving us the car did not want to know about additional marks and did not record them because he said the company did not worry about small marks on the car which was totally at odds with our previous experiences heretofore. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" An excellent company to deal with. I will be using them for my next trip to Portugal in July "
" The counter staff representative was exceptionally helpful and a pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall the experience of dealing with (1) A non-existent Firefly (2) A Hertz rep who believes in a Car Hire "Class System" and (3) A suspicious "Damages Claiming" Europcar has been very disappointing for me and my travelling companion. It caused unnecessary delays and inconvenience at both the point of collecting the car and returning the car with the added aggravation of arguing with the Europcar supervisor as to whether the so called damages was pre-existing or not. I have no doubt that the wheel trim damage in this case was there before I collected the car but there is no way for me to prove this. I don't believe that I could have taken enough photos in advance of taking delivery of the car as there were so many small scuffs and scratches, some too difficult to see, especially in the poor lighting conditions. So to conclude, I am very dissatisfied with the Car Rental Industry but not surprised! James Cotter. "
" Firefly did not have a desk at the Airport but was represented by Hertz which in itself was very difficult to discover - An A4 sheet on a small stand almost behind a ticketing machine was the only sign. There was a queue ticketing system in place which gave priority to Hertz Customers even if they joined the queue later than a Firefly customer. When I spoke about this to the Hertz representative the answer was "Well what do you expect for booking the cheapest company" - Not very customer friendly! And, keeping the best (or worst) for last, Hertz only had Electric Cars available when I eventually got to the desk (even though I had specifically not included same in the booking) and the attitude from the Hertz rep was a "Shrug of the shoulders" and "Tough luck, there's nothing I can do" Barbara I believe was the ladies name. I had to call Autoeurope Portugal and ask for assistance, the Autoeurope rep that I spoke to (unfortunately I cannot remember his name) was extremely helpful and did arrange an alternative booking with Europcar in a very short time. Unfortunately, the Europecar experience turned out to be not that good either - The car already had a lot of scuffs and scratches on it when collected (which were not recorded on the paperwork) - I had to ask the Europcar rep to record some of these on the paperwork before I took the car but she seemed not to be interested in doing so saying that it was "OK / OK" but I insisted - I took some photos of the unrecorded scuffs but I expect that I didn't see them all and the lighting was poor in the parking area where I collected the car. On returning the car I was asked to "Just leave the paperwork in the car" but I said that I preferred to stay with it until the inspection was completed - The rep "Found" additional scuff marks, one on the drivers door mirror and another on the front left wheel trim, both of which I refused to accept responsibility for as I definitely had not caused the so called damage. I spoke to the rep who had rented the car to me and asked to see the report of the previous hire and return but was told that "They were filed away" and could not be accessed - I then asked to speak with a supervisor, who when I went into the office, started to tell me that I was responsible for these "New" scuffs and would have to pay for the damages but I maintained that I had not caused them and insisted that he review any records that he had and would you believe it, he found that the scuff on the drivers door mirror was actually "An old damage" recorded on a previous hire. The scuff mark on the wheel trim remained in contention, but as I was returning the car earlier than expected and so effectively had a shorter hire, he offered this saving as a portion of the damage to the wheel trim so in order to bring the matter to a conclusion I agreed to pay the balance and continue to check in for my flight. During this conversation, with both the supervisor and the rep who had hired the car to me, I asked on several occasion why it was that the damages / scuff marks had not been recorded correctly on the paperwork before the car was released on hire but I failed to receive an answer, and when I asked the rep why she, at the point of releasing the car to me, had not seen the damage to the drivers door mirror the answer was that "It is very dark in the car park upstairs" and my response was that "It is nice and bright here in the rental returns car park so that all these "New" damages can be seen". I am aware that the Car Hire industry is notorious for this kind of behavior but this was my first time encountering it to this extent. I am very dissatisfied with the inaccurate recording of previous damage / scuff marks on the paperwork before offering the car for rental and for the "couldn't be bothered" attitude of the rep when I pointed out the unrecorded damage / scuff marks in this case before I took the car. As an aside, but worth noting, as I was leaving the supervisors office an American gentleman was approaching the desk saying that "I am being told that I damaged the car but the car was so dirty when I collected it I could not see if it was damaged at the time" I wonder how much he paid? One comment regarding Autoeurope customer support, very difficult to get to speak with somebody in English. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Top class as ever "
" No dollar at funchal airport. Run by Hertz. I paid a bit more for a splendid car a Hyundai iconic hybrid and loves it. No hard sell on extra insurance. Option to drop off in the city when our flight was delayed for 2 days was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Overall excellent "
" Overall excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking process is very easy and quick to use. "
" Great provider, very efficient, very helpful and friendly staff. The only issue is the distance of the base from the airport resulting in long wait times for the shuttle, however the service trumps that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" see above "
" super quick automated checkin very helpful staff - definitely the best experience to date "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used auto europe many times before and have never had a problem before, but I will never use goldcar again. "
" I paid a fuel deposit, which should have been refunded when I returned the car with the fuel tank full, but I haven't received it. I've contacted goldcar but they tell me that they didn't take the money, but they did. It shows as an item on my credit card statement. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" offers good choice "
" Registering for vehicle took 75 minutes as there were not enough staff on duty tp deal with the demand, it was very busy. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Same as above. "
" Very slow check in. A lot of info could be provided at booking stage to speed up process. A couple in front of us were being penalised for half hour late collection. Always very wary of Golcar from previous experience of penalties for damage to car on return when there was none. I in a very weak position as they have credit card and have a flight to catch. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" See above "
" First class. Very simple pickup. Great the way the agent checked over the car with me before driving off. Return was equally good. And great value too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" I had a pretty positive experience bar the 25 minute wait to get to the counter & selecting a VW Golf but it was clear there were no 4 door golfs in the whole place, so I found that misleading. We had a Citroen C3 which the attendant didn't know the engine size of when I asked him & told me "we don't sell cars here, just rent them." I found this quite rude. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed that there was no one to assist putting in baby seat in car? Staff could see we were struggling and they told us to follow instructions? Also there was no water for wipers so while on motor way I was unable to clean dirty windscreen which created very dangerous driving conditions. "
" Very disappointed that there was no one to assist putting in baby seat in car? Staff could see we were struggling and they told us to follow instructions? Also there was no water for wipers so while on motor way I was unable to clean dirty windscreen which created very dangerous driving conditions. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" As usual Auto Europe does what it says on the tin!! "
" Having had to unexpectedly use motorway tolls and not having paid for transponder use, I twice attempted to pay the tolls at the Post Office as usual,but charges were not available. I included €60 cash in an early returns envelope to cover this cost, requesting a receipt, which I did not receive yet. However, I did not receive a bill for tolls either, so I am fine with that. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" See above "
" They have very little staff - we were in a line for at least an hour and a half with all our cases with only 2 people looking after clients so for this reason I would not use them. It was also 28 degrees and you are standing outside with no cover. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very bad giving a car out with extra Mark's and dents that are not marked on sheet and having to point out to an extremely busy staff member "
" Wen I picked up car there were extra Mark's on car and these had to be pointed out to staff member who was extremely busy and failed to mark the dent on drivers door which I took picts of on collection Then when I drop car back I get an email to say it was in a traffic accident which it wasn't.....very strange altogether "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" It was all done v professionally "
" Could nt fault them at all. Everything was peefect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient "
" While the cost of rental was considerably higher than my previous experience, the personal attention of staff especially Rafael, was top class, he took time to show how the instruments worked "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" As above. I have one small reservation with Auto Europe in that I turn 65 in a couple of months and you differentiate rates for over 65s while some of your competitors do not until 70. As a long time client this concerns me a little and would appreciate if you could look at this issue "
" I had another good experience using Auto Europe. The car was almost new and both the pick up and drop off went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only found out about their 2 hour no show policy at the desk too late. Charged an extra €294 for a car with full insurance even though not required or requested. "
" They only allowed 2 hours for pick up. Was four and a half hours late due to a passport control strike in the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" In the web there was one price, which it was paid. Then, on arrival to the site, either you pay again deposit petrol and insurance for the ca or you can be left hanging. You are required to pay a deposit of 1200 euros and they will give it back to you in 28 days ! If they will you all ... Overall it would have been better in a clearer comunication was done, since nobody like to arrive to the place knowing everything is sorted, and then you are requiered to pay 250 euros more. "
" In the web there was one price, which it was paid. Then, on arrival to the site, either you pay again deposit petrol and insurance for the ca or you can be left hanging. You are required to pay a deposit of 1200 euros and they will give it back to you in 28 days ! If they will you all ... Overall it would have been better in a clearer comunication was done, since nobody like to arrive to the place knowing everything is sorted, and then you are requiered to pay 250 euros more. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good indeed. "
" The wait was a bit long on the pick-up but overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems "
" Excellent service from guerin as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very clear and dependable "
" Very fast & friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was very easy and prices were very good "
" The pick up was supposed to be in the terminal but there were no counter staff in the terminal and we had to get a bus to collect the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dependable "
" Good experience as always provided by Guerin Staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above! "
" Reservation cancelled due corona virus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very great "
" Very great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We will come back to Auto Europe and to Sixt. "
" Friendly and efficient service staff and -process. The only remark: we received a Mitsubishi Space Star, indeed EDMR-category, but this is a very small car (especially for the luggage there is almost no space). The car is a lot smaller than eg. Renault Clio or VW Polo. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" No "
" Check in very slow, appeared to be under staffed and cars were not ready. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good booking experience "
" Good experience and excellent vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" The car I'd hoped for (Fiat 500) was not available. I was offered Hyundai i10 but then also offered and I accepted an upgrade which was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above "
" Budget acted for Dollar on my rental I sought an automatic car at the budget desk and was quoted an extra 60 euro however on return the extra charge was 122 euro "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Overall Good. Exceptional value. Spoiled by slow shuttle collection from airport but I suppose you get what you pay for, but the charge for repairs is excessive. "
" Charged €398.99 for malicious key scrape on drivers door and slight scrape on rear door. Seems very excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Generally excellent. As stated admin pickup it's tortuous. "
" Admin at pick up takes too long. All else was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is the 2nd time I have used Auto Europe and it is a very easy to use website and process. It is clear from all communication what is required. I have found Auto Europe to consistently provide the best rates, and as a result have stopped using my previously preferred car rental aggregator. "
" Firefly has always provided me with great service and cars at very reasonable rates. Their staff are always friendly and professional. This time was no exception. The Firefly location in Faro airport is very convenient when compared to other budget operators - hence it is my preferred choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Confusion as to where to drop car back. Got 45e fine as arrived in at 830 pm on pick up date. Very disappointing and fine not representative of the 2minute drive staff needed to do. Wouldn't chose them again "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Ok, but stressed on condition car received with multiple dents and scratches.. not a problem when it was returned.. "
" Too many car sratches and knocks to record properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Hassle free as always. I'm very satisfied. "
" Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy "
" Very satisfied "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to use, clear and simple. "
" Efficiently dealt with, by courteous and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" slow to process paper work on our arrival "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good experience "
" Everything worked out pretty well, no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" all always happy with auto europa ... but i think this drive and go company.The rules on delays should be better appropriate . "
" I want to say now that my displeasure is not with auto europe ... but I have to expose my total displeasure with the company (drive and go), my flight arrival time at 20.10 pm. because of strike at the airports in france..my plane arrived just before 22 hours, but I could only call that company at 22.02 pm, without success ... because the closing time was 22.00pm, until then unfortunately can not blame I had to book a hotel, it cost me 53 euros to stay until the next day ... when I arrived at the company offices the next day I explained the situation, they claim I have to pay 45 euros in fees to get the I said I would not pay this amount because it was not correct, because the vehicle was paid, the arrogant individual concerned, tells me that he was doing me a favor, because he had the right to cancel, because I did not do it. day that should, well disgusted with this situation. I agreed in the annulment, I asked for the following complaint book, I was intimidated after I did it, I was threatened by this person, that my luck was that he was in the workplace, because if it were elsewhere he would resolve the situation otherwise .. contact the police by phone, to attend the site..it was recorded the occurrence !! and I made another booking for auto europe to follow, no more problems "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very professional and all good! "
" 5 stars! Nothing bad to say! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good value. smooth pick up and dropoff "
" Car digital controls were a bit confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Felt like I was being set up for a claim for damage to the car. Ultimately it did not result in one but the experience felt like that "
" Hire car had several scratches. I pointed out some that had not been listed and was told that they were too small to note. When returning car it was checked like a fine tooth comb "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Was really happy with the overall service "
" Good quality vehicle with effeciant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything exactly as booked "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied! "
" Counter staff ... extremely long waiting time and fact that they want you to sell hundreds of extra options... Everything else was just perfect! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As in 3 above. Dont understand why you ask the same question twice "
" Very courteous, top class service, yet again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent experience. No hassle or hard sell. Will definitely book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Car was damaged when I picked it up. On return the damage was put down to me, as the return process didnt know that the car was previously damaged. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I get suitable cars at a good price from reputable suppliers "
" Efficient and meets my needs, mostly, for a free second driver and cheap cross border "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best price! "
" Great service. I've got an upgrade for free! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope provided the best selection and best value over other car rental aggregators. This is why I chose them. The booking experience was very good. I will continue to consult Autoeurope should those two conditions continue to be met. "
" They are very good value, frequently supply an upgraded car. Staff are always very pleasant. Speed of pick up and drop off was excellent - no queues. When renting I actively search for Firefly in the results, and if they offer a competitive rate, I will select them over other rental operators. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Always great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything was good "
" everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great time had "
" Great to deal with but sometime toll tag dont work even if you put it on your rentel "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The AutoEurope experience we had was perfect, it was just the tent a star company that were the issue "
" The service from Rent a star at collection was not good. The staff were not up to speed with what to do and it took almost an hour to get the car. The car was perfect however and the drop off was fine. I would not use Rent a star again and wouldn't recommend them to anyone else due to the attitude of their staff at collection, where they were playing videos on their phone while we were waiting to get the car. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" New car supplied everything was perfect "
" Quick efficient friendly service no problems encountered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" No delays, good car and pleasant staff "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Would use again "
" Only criticism I would have that it was very dark when trying to check out the exterior of the car. Needs to be brighter area "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A wonderful easy collection of the car and return "
" A wonderful easy collection of the car and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Renting and returning experience was very smooth. Counter staff well trained and personable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" first class "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very pleasant and helpful staff "
" Was not aware of Auto Europe when the booking was made "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Always great. On return on this ocassion the person dealing with me gave out about the dirt of the car. We had been to the beach with a 6 year old and there was some sand and crumbs in the back. I have never known a rental company to complain about the interior of any car i have used over 20 years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" The selection and purchase procees was good but ultimately I was disappointed with the confusion at the point of pick up and the double charging. I would be reluctant to use the service again. "
" Although I had paid for the service through Auto Europe I was still charged a rental fee but it wasn't explained why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The different contracts are confusing and need to be aligned "
" We had a contract with Autoeurope which stated 'full tank' return as part of the hiring conditions. We picked up the car with a not full tank (3/8)however mindful of the full tank return we filled the tank and brought back the receipt expecting a refund on some of it. We were totally dismissed and told to take it up with Autoeuope as they had a different policy. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great. "
" Return was excellent. Checked the car quickly for fuel and damage, and then signed off via hand held device. Got receipt by email. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy company to deal with. Rang them on a couple of occasions to ask questions and they were dealt with very efficiently. "
" There was a queue at the check in desk but otherwise everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Centaura need more staff at peak times "
" There was long delay delay in picking car up We were told that it was 90 minutes when the the transport picked us up It was no as long as this but circa 45 minutes "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Definitely a positive experience, will book again "
" Very helpful and professional to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" But slow at counter at check in but after that everything perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good no problems "
" Tried to push insurance by saying that auto Europe insurance only covered excess in event of accident "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Autoeurope were efficient with bookings details etc "
" Arrived by shittle at centauro yard at 20.15. Long queues and too few staff, very disorganised. It was 22.00 when we actually departed in our car. Worst hire pickup ever, unacceptable delays. Wont be using centauro again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" This is not our first time we hired with AutoEurope and we are almost always satisfied with their service "
" It was a positive experience with centauro. Staff at the counter could be more efficient and fast. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very efficient "
" A really good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" This has left a very bad taste. Please delist this company immediately. "
" I would like to make a formal complaint against Drive-on and apply for a refund. The car tyres were in bad condition (we have photos to prove this). The car punctured resulting in our having to make an emergency call out to get the wheel changed. Drive-on then charged us €250 on return of the car which they deducted from our deposit. We were driving on regular roads around Quinta do Lago and the car would not have punctured if the tyres hadn't been in such bad condition. I would like a refund of the €250 please through AutoEurope. We will never use Drive-On again and based on the other very poor reviews online, I would strongly suggest that AutoEurope should not list them. I rely on your reputation to verify the quality of the companies you list. I look forward to hearing from you. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" As 3 Above.Company not able to cater for volume during Summer Period. "
" Had to take Taxi at my expense to get to Drive On Holidays Premises or else we would have been delayed another 30mins to wait for Shuttle Bus. It took nearly 2 Hours to get car at Drive on Holidays. We were told Car was full with fuel but only couple of miles on road when I noticed it was empty.Communicated with Drive On Holidays and issue was resolved by bring car back empty which was accepted. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" As per above comments. "
" As of 6th September we still have not had an email confirming close out of our booking and any charges for the toll tag. We had an issue with filling the petrol, which we did every day due to fuel strike but for a number of days prior to returning car, the fuel gauge would not bread as full. When we returned car, the Sixt member of staff pulled a fuse or similar plug from the engine bay which fixed the fault and showed the tank to be full. Simply concerned 3 weeks later that we have not received any correspondence to close out our booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall happy with experience "
" Overall happy with experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Smooth hassle free car hire. "
" Very efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Drop off was very simple. A car check and a sign off and it was very hassle free. Staff were very helpful. "
" We arrived of a late flight and the staff at the counter were very helpful in explaining options and upgrade and getting us on the road. Five star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" a little slow at pick up but otherwise very good. "
" paid for a full tank of fuel (which I forgot about) and then handed back with a full tank, so a refund is due. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good except for the car "
" We ordered a Nissan Juke but got a BMW estate. Sounds great but 2 of the party have disabilities and found it nearly impossible to get in out of the car due to its sports style. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 1 hour waiting at airport for transfer to rental car office I and then 1 1/2 there is not acceptable "
" 1 1/2 hours to wait in line to pick up car is ridiculous "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Ok "
" Na wstepie chce powiedziec ze korzystam z wypozyczalni samochodow kilka razy w roku i nie jestem niedzielnym kierowca. Do rzeczy: Przy drop-offie chciano mi mowic ze uszkodzilem od dolu przedni zderzak. Przy odbiorze pojazdu zglosilem na samochodzie mnostwo rys, ale przedstawiciel powiedzial ze te rysy mozna przepastowac i bedzie ok. Drobne rysy byly wszedzie. Ale przy oddawaniu samochodu juz bylo nie wazne czy mozna je przepastowac czy nie, rysa to rysa. Przestrzegam klientow zeby dokladnie sprawdzali samochod przy odbiorze, nawet od dolu i zadali wpisania tego do protokolu. Zawodowo zajmuje sie samochodami a dokladnie jestem mechanikiem. Faktem jest ze nie da sie wszystkiego sprawdzic w ciagu kilku minut przy odbiorze tymbardziej na lotnisku w godzinach wieczornych, ale badzcie czujni. Zalozenie wypozyczalni jest takie ze wypozyczy wam samochod prawie za darmo byle byscie oddali im samochod uszkodzony. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Anything but good. "
" I actually felt like a criminal ,the Way I was questioned and was wondering had I paid for this car hire at all.i am sorry but I would never use this company again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I will go directly to the car company the next time. Auto Europe is only an agency which cost me more than it should have. That was disappointing. "
" All good except the insurance I took out with Auto Europe was useless as advised by Centauro. So I had to take out more insurance which I didnt expect on the day of pickup for €21 a day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Firefly Faro gets my recommendation "
" Firefly staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have found autoeurope easy to book through "
" Quick and efficient check out and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I liked the way they unblocked you r credit card immediately "
" The best discount car hire company i have ever used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would have no hesitation about recommending Hertz to my friends and family. "
" I found Hertz very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will actively tell people not to use Interrent and to be very careful when using Auto Europe as clearly it is not a guarantee of a quality experience. "
" A very unpleasant start to our holiday where we were pressurised into spending an additional 260 euros on insurance and told that Auto Europe insurance was insufficient. We did not opt for this and were told that our car was likely to have clutch problems and we would have no options for auto recovery etc. I would never book with Interrent again and I am very unhappy that they are allowed be part of Auto Europe. Extremely unprofessional and a very stressful experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" I use Auto Europe almost every week with work and find the service very good. For this trip I was travelling with family, and required the use of a booster seat for my 4 year old son. I know that these extras can add substantially, and I would change a booking based on this, so I was pleasantly surprised, when the booster seat was included at no extra charge, and it also said in my voucher "1x booster seat" in the comments so I took this that this booster was included in my rental fee. It was not made clear anywhere on the website that this fee needs to be paid locally, and what this would be. It is hidden in the small print of the contract, which I was shown when I got into a heated argument at the budget desk to say that I had only reserved a booster seat, but the privelage of using it was going to set me back an additional €11 or so per day. If I was aware of this at time of booking I would have changed the booking or brought my own. Indeed I saw booster seats in Aldi in Portugal for €15 so me paying €11.56 per day makes for healthy profit margins. At the airport we were then provided with a full car seat, when we only needed a booster seat. When we queried this with the provider, they stated that the booster seat is cheaper than a full seat, but when I referred this to budget, they denied this, and again told me to read my contract. All of this leaves a very sour taste, and caused undue stress at the beginning of our holiday. If I never have to deal with budget again it will be too soon, and I am very disappointed with the way Autoeurope present these extras on the website. Normally they come up as an extra charge so you can see what they are. When you are used to this system, and then you book and it comes up as €0, it is not a jump in conclusions to imagine that this is covered. To add to the frustration the costs outlined in the contract, the costs in the rental agreement, and the final costs charged appear to have nothing in common. I can't link any of them, apart from the fact that I prepaid €211.53 to budget, and they then charged me a further €104.40 in extras for the weeks rental I expected better from 2 reputable companies in budget and autoeurope. "
" Terrible counter service. Had an issue and it was referred to the manager, and all she said was read the contract and then shrugged her shoulders and muttered sorry. Zero help, and couldn't care less. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Good value for money, efficient, easy and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I would like to rent car without or with only some demages but not like after accident. "
" Car was with a lot of damages (scratches) all around. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" The major fault with the Auto Europe website is that it not display whether the car has a petrol, diesel or hybrid engine which some clients take into consideration when making their choice of car hire. the website does not display the correct type of car being offered by the car hire company e.g. Guerin do not have Ford Focus cars in their fleet "
" On arrival at their car hire desk the waiting was too long even thought there were only 4/5 people in front (nearly an hour). Obviously this means that the paperwork and their computer system is too cumbersome as this was my third car hire with Guerin since Easter (April) this year. Guerin also have not refunded the remaining balance from the deposit for the Via Verde(electronic Toll tag) for the previous two car hire "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Upon arrival at Centauro, I was informed that an additional charge of €1200 or €189 was payable to cover insurance - I understood that insurance was already included when I booked the car through Auto Europe as below: Your rental includes: * Appropriate local sales taxes at the appropriate rate(s) in force. * Liability Insurance for injuries or damages to persons or things outside the vehicle. * Rental includes Collision Damage coverage and Theft Protection for the vehicle. Rental limits potential vehicle damage or loss liability to an excess of approx EUR 1,050.00. Your rental excludes: * Gasoline or Diesel. Client is advised to return the vehicle with a full fuel tank and to retain copies of gas receipts to avoid a locally determined refueling charge. * Traffic Administration fee of approximately EUR 40 in the event of traffic fines (in addition to the fine). * Local toll, highway fees, or travel stickers required by local authorities. I explained to Centauro counter staff that insurance was already included and she told me to take this up with Auto Europe which I also intend to do. The whole experience including Centauro Staff rudeness was very unsatisfactory. If Centauro are advertising on Auto Europe or other websites, the full particulars of your offers should be clearly explained at the outset and not after the booking has been made. Similarly Autoeurope should make all conditions of Centauro Insurance conditions clear at the time of booking. "
" Upon arrival at Centauro, I was informed that an additional charge of €1200 or €189 was payable to cover insurance - I understood that insurance was already included when I booked the car through Auto Europe as below: Your rental includes: * Appropriate local sales taxes at the appropriate rate(s) in force. * Liability Insurance for injuries or damages to persons or things outside the vehicle. * Rental includes Collision Damage coverage and Theft Protection for the vehicle. Rental limits potential vehicle damage or loss liability to an excess of approx EUR 1,050.00. Your rental excludes: * Gasoline or Diesel. Client is advised to return the vehicle with a full fuel tank and to retain copies of gas receipts to avoid a locally determined refueling charge. * Traffic Administration fee of approximately EUR 40 in the event of traffic fines (in addition to the fine). * Local toll, highway fees, or travel stickers required by local authorities. I explained to Centauro counter staff that insurance was already included and she told me to take this up with Auto Europe which I also intend to do. The whole experience including Centauro Staff rudeness was very unsatisfactory. If Centauro are advertising on Auto Europe or other websites, the full particulars of your offers should be clearly explained at the outset and not after the booking has been made. Similarly Autoeurope should make all conditions of Centauro Insurance conditions clear at the time of booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I arrived at Guerin at 11.30pm and did not reach the counter until 1.30am !! Two staff for most of that time were incapable of dealing with the number of people with reservations. Highly unsatisfactory experience. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with the whole experience. I will use Auto Europe again for my future trips "
" Excellent staff, very helpful and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good price and service "
" Fastest check in and return experience I ever experienced. Free upgrade when our car was delayed in car wash. Fabio and Andre both extremely helpful and friendly. Even added some humour to what can often be a tedious transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommend Budget and autoeurope but not the Peugeot 2008, a rather annoying car. "
" The rental was great, pick up and drop off in different locations without breaking the bank. Pick up in Porto city was very quiet and pleasant too. The car was new but unfortunately a Peugeot 2008 which is just a terrible car. Please don't provide these in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It would have been nice when we booked the car to know that the agency was actually located 10k away from the airport and that it took us 1h to get to the car rental between looking for the shuttle and waiting on the car park. Also we were unable to use my wife's credit card to secure the deposit and ended up having to pay 300€ extra for the insurance from our debit card. "
" It would have been nice when we booked the car to know that the agency was actually located 10k away from the airport and that it took us 1h to get to the car rental between looking for the shuttle and waiting on the car park. Also we were unable to use my wife's credit card to secure the deposit and ended up having to pay 300€ extra for the insurance from our debit card. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None specific "
" Efficient and professional staff with good shuttle service to and from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" all was fine until four days after i dropped my car back interrent are trying to put extra payments on my credit card without explanation- this is the same as last year when i used you- i want this reversed or i will take action against autoeurope and interrent "
" you have not sent me a statement by email as you said you would when i dropped off the car- i see that you are now trying to put extra payments through on my credit card- i want athese stopped. i had the same problem with you last year- i want this sorted ouy "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Everything worked out. "
" We found the Sixt staff very pleasant and professional both at pickup and drop off. There was no hard up -sell and despite a crowded return, it was dealt with efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All very smooth. "
" Only comment is that Avis were going to charge me extra for drop off at different location when it was included already in the price. I had to refer them to AutoEurope voucher. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very quick at paper work on hire and return "
" Very efficient company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See number 3 above!! "
" The car was defective. It was due a service. I was assured on collection the the presence of an orange 'wheel' symbol on the dashboard was of no significance having been checked by the service staff!! After 26 days and a mere 719Km (looking carefully at the tyres every day), the right front tyre had a blow-our at a very dangerous point on the A8 while driving back to Lisbon Airport for my return flight. The fuel was half full but I have yet to receive confirmation that the remainder of my €300.00 deposit has been unblocked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Same as above "
" No problem with any aspect of the experience EXCEPT the cost of €250.00 to insure the car for 8 eight days is simply excessive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I don't trust avis and will not use them again. "
" They tried to add €115 to the cost because the car was 28mins late on return. No explanation, just asked to sign on an electronic device that could not be read in the sunshine. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Very happy with price & car "
" Took a ticket @ 15.01 and was seen at 16.45 very slow processing with 3 rental companies ie Avis, Budget & Dollar at the desks. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall very professional and efficient service "
" Really helpful desk staff. Got a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe provided wrong drop off point in Faro airport. "
" I ordered a child seat for baby under 1, the car seat was broken and not fitted. They provided a replacement which was flithy, they did not care. I had to fit the seat myself and clean it before putting child into it. Also requested the drop off point in Lisbon and was given the meet and greet area. Staff try to push extras onto you , toll tag, insurance etc. Would never use them again "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Wait in airport if two hours with kids ..not cool "
" A two hour wait in the airport of Lisbon is not acceptable at all, hlthough i was informed that this is normal!!!, "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Better cat than those supplied by Interent.Free upgrades are regular occurrences in England but yet to be offered one in Portugal. "
" Usually go with Interent and have a car booked for my visit in September. Does Centrauro offer a loyalty scheme for frequent users. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" reserve judgement until I hear back from you "
" Car broke down on first day. Full day lost from our short holiday in Portugal. we had to pay for taxi to Porto albeit they gave us a tank of diesel we only used a little over a quarter of a tank. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" The booking procedure worked well but as I outlined above, it was my worst ever rental experience "
" I had a very unsatisfactory experience with guerin. The queue to sign in was terribly long and we were waiting over an hour to check in. It may have been a busy time so I could over look this if it was the end of my concerns. When wr got to the parking lot we were led to a car which was in tatty condition. Every panel on the car was damaged or scratched. When I got into the the car to drive it a message came on the screen to say a brake light wasn't working. I got out of the car and checked the brake lights for correct operation and saw that the driver's side light wasn't working. I told the guerin representative who replied its only supposed to have two lights. I told him that was nonsense. He got a supervisor and she proceeded to tell me the same thing. I was amazed to be told the same ridiculous lie twice. I then asked them what would happen if I was stopped by the police or was involved in a vehicle accident because of a broken brake light. She then reluctantly offered to get another car which she said might be smaller than the car I had already loaded with the luggage of my four family members. At this point I chose to drive away with the broken light and rub the risk of being stopped by the police. Having said all that, mechanically the car never gave any trouble, it just looked bad parked beside my brother's immaculate car that he rented from sixt. The drop off went well no problem "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Easy to book, quick service. Better value than was on offer from the hotel "
" Despite requesting two booster seats at the time of booking, there was only one available at the office at the time of collection. The Avis rep suggested he could get it dropped to my hotel (about 3km away), but I had got a taxi in to the office with the whole family so we could collect the car and go from there. In the end, a pretty unapologetic response to "go grab a coffee and come back in an hour" was the best I got. My reservation was for 11am and in the end I only got going at 12:30pm. When I asked if I could delay the drop off to 12:30 in order to get the 48 hours I had booked, one of the nicer Avis reps suggested that they would collect the car from the hotel to save me driving back, which was acceptable. On inspection the car was quite dusty but new and very clean inside, no complaints on the car itself. However, I only noticed about 5km down the road that the tank was only three quarters full, instead of full to full. Fair enough, I'm supposed to check these things before leaving, but it's still very annoying when the policy suggested the car would be full at pick up. I have photographs to prove it. I thought about returning the car with 3/4 of a tank, but because I wasn't returning the car to the Avis office, I didn't want to risk getting charged the fuel surcharge. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above "
" I liked the girl on the counter that I dealt with but her male colleague was rude when I complained about the high cost of petrol because I didn't take the insurance. The condition of the car was poor. Check back In was slow because of a new employee being trained. I would not use interrent again. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" we had to wait for return check which was not ideal as it was raining maybe better next time "
" I had to get another car at depot as driver's seat was to far back they replaced it immediately "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Auto Europe as an intermediary did not side with its clients nor helped in a difficult situation and refused to connect to AVIS on our behalf. "
" We were very disappointed with our AVIS booking, for we were unpleasantly surprised with the new company rules that require all three main documents to be on the first driver's name. But the main problem was not the rules, but a very unfriendly and appalling service and staff's attitude. We lost our money for booking, and it was perhaps our fault, but instead of helping and transferring the sum into the next reservation we were rudely dismissed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" No good "
" In the Internet was the price of full insurance 20 ero per day the company but the company charge from me more than 50 ero per day 2 I asked from the represent to pay in ero but he charge me in Israel shekels I paid more. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall good but the car hire company trying to oversell products thus delaying the collecting time needed to get out of the airport. "
" While the overall experience was good, I find that they were trying to sell more of their products that we don't want or need. They gave no copy of any damage when we got the car, it was dark and we were unable to see the marks on the car. When we brought it back in daylight they inspected the car with great intensity as if looking to find something to charge for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are very easy to deal with. Great choice of car providers and great value "
" Lovely staff at Thrifty. Great new car. Easy pickup and drop off at terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommend Guerin "
" Was one of the best experiences I ve had and I ve been renting cars in faro for years. It was very quiet both when I picked up and dropped off the car so not sure if that was why it was so efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A quick way of booking, the cheapest car on the market at any given time. "
" Very nice rental. The lock on the card was made correctly. The condition of the car was good. No problems when returning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good. "
" All good except drop off, IT system failed if it had been high season it would have been chaotic. Pick up needs to be streamlined. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" I would be wary about Goldcars aggressive attitude and their insurance sales pitch. Gerard Ryan "
" Didn't realise I would end up with Goldcar whose counter staff were rude and sales aggressive. Is it true you don't get roadside assistance with their rentals as standard.?.... Regards Gerard Ryan.I would be wary about Goldcars sales "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Staff do a good job. "
" Pick up excellent.drop off slightly delayed "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" When i dropped the car off in Sixt, the man who checked the car went straight to the scratches in a few seconds , witch suggests that he knew the damaged before he gave me the car. And know they want 500 euros from my credit card . Very rude people . "
" I was given a car that was scratched , and know Sixt want 500 euros from my credit card . When i "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as at 3 "
" at pick up staff in office/yard not as courteous as staff when renting previously "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience, nothing to complaint. "
" Good experience, nothing to complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very clean car , very reasonable rental price but extra insurance cover lot more expensive than I'd normally pay per day . Company office 7kms from airport and it pays to pay attention on route in mini bus I missed the turn for office on returning vehicle and rang office . They were extremely helpful on phone and guided me to office several times , thank you "
" Helpful efficient staff 7kms from airport is only down side "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" just brilliant "
" outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First time very good so far "
" Very good so far "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" GOOD GROUND STAFF, INSIDE AND OUT. "
" Sad you were uncompetitive over New Year. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Sixt is a dependable company which offers excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very bad "
" First of all, very bad service staff prices are completely different when you go to the company upon arrival to take the car. Immediately, another sums for child seats for the navigator and even extra money for using the credit card's wife. and the most important staff at Sixt Faro surprised them with their indifference and helpless clients with simple words. If you are not satisfied, we will easily cancel your order, please contact another company. what we did and listened to us attentively and understood what we want. Guerin is the best soul and very attentive thing that we cannot say about SIXT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Autoeurope I'm various countries and never had a problem "
" Staff were very good, very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe very good "
" Apart from Inter-rent now part of Goldcar no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was a really good experience. The price and the cars are really good. "
" It was a really good experience. The price and the cars are really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value. Shame you did not feature among the options in my search for next 10 day rental? "
" Kept same car for follow-on rental, this was easly accommodated. Final return and connection to airport was very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I travel abroad very frequently and I used to always use Auto Europe until I had a bad experience with one of the companies you use. I decided to try auto Europe again and now i know why I stopped using you. It seems that you can't control the actual car companies from robbing your customers. It's a pity as I like your website and prices but can't use again after this experience, especially as I suspect nothing will be done about it. "
" I clearly booked the car with Zero excess as you can tell from my booking but yet interrent said that was a mistake from Auto Europe and that I had to pay an extra €20 for zero excess. I disputed it but he just laughed and said it has to be paid or else they would block my card for €300. Very frustrating! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" Overall staff friendly & efficient. Having all damage listed on contract far more transparent "
" Always excellent although length of queues can be off putting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good except extension required car return. "
" Fine.It would have been nice to extend without returning vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I have been a customer of AutoEurope for over 10 years and my experience has been 100% positive. regards Eoin "
" When we arrived at the Thrify car hire desk , there was chaos. Lots of families with young children waiting to pick up a car. Waiting times were 1 to 2 hours. They did not have enough staff and maybe this was due to the fact that Portugal were playing in the World Cup football that day. It was disappointing waiting for 1.5 hours with a 4 year old and an 8 year old after mid night. At the desk, the Thrifty rep was trying to offer me all sorts of deals - she was like a robot and I had no interest in a Mercedes upgrade with two young kids and a three hour drive to our house in Obidos. Three months after the rental , I am still getting charges to my Visa card and contacted Thrifty Ireland via email and still waiting for a response as of today. Never again. kind regards Eoin "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Same as above "
" Incorrect meeting instructions were provided This lead to a lot of anxiety during 45 minute delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Got charged for something that I never used because nobody showed to meet me at airport very disappointed turned me off Portugal don't no would I return because of experience "
" No one at airport to meet me had to get taxi "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The staff were very pleasant and helpful. Second time I have used Firefly in two weeks; previosly Nice, great value and great service. "
" Excellent value. It was a little walk to the pick-up but the staff were exceptionally friendly and obliging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems, could have done with 4 doors as per the booking. "
" A 2 year old car with lots of scrapes and scratches etc. Just the way I like them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good and efficient. Staff very helpful and friendly. "
" Good and efficient. Staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like using Auto Europe. It always provides me with competitive pricing with options. "
" Waited almost 2 hours to pick up the car. That's unbearable. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Auto Europe seem easy to book through "
" Better experience than when we booked through Gold Car, see they share staff in Lisbon. Maybe Lisbon staff better than staff in other countries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The guy that we met at drop off was just lovely, he made some recommendations for our next trip to Portugal and we really enjoyed meeting him. "
" The person who "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I expressly wanted a car at the airport. Instead I had to transport bags for a family of four including a child less than 1 year old that has Neutropenia to a secondary location some km's away from the airport. The booking form said the collection was at the airport. Complete joke. "
" See below "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Hello, We were unable to find a respresentative or contact your office last week. Can you please refund me the 14 euros. See attached voucher. Confirmation # 1042317 Taig "
" Hello, We were unable to find a respresentative or contact your office last week. Can you please refund me the 14 euros. See attached voucher. Confirmation # 1042317 Taig "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent as always. "
" Excellent. Always welcoming , friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See 3 above "
" Depot Staff were very helpful on my return while rushing for a plane "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ease of car collection and return was second to none "
" Staff very friendly and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient. Lots of options. "
" Great service. Crap car but that was my fault!!!!! ( I picked it ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" How is this different to question 3? Question 2 and 4 are also the same.... "
" Staff were excellent, car was a bit battered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Depends on if i get response to this? "
" Been too busy to chase it up since our return but i think sixt have deducted €50 from my card. No contact from them with details! There was some small issue on return when they found small scratches not on original defects sheet but i am fairly sure it wasnt me. Problem was i had to inspect car in dark multi story parked in very tight spot, easy to miss very small scratches, on return we in big yard in daylight. If they going to deduct money off my card i would of liked some contact to explain. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" We always use Autorent and have had largely good experiences - particularly as we can see all the options clearly and choose the insurance option that is right for us. However, there is one big issue that we have that I'd love to see Autoeurope take control of to improve the overall transparency of the entire process. It would just be great to be able to see very clearly the deposit amount that will be taken from the credit card. At the moment you need to do quite a bit of digging in the fine print - even with zero excess insurance we had to pay over 300 on our card, something that was buried in the fine print and really not very clear unless you searched for the information. If Autoeurope could have this information front and centre it would remove a lot of frustration - sentiments echoed by friends who also rent cars. "
" Booked a Fiat 500 'or similar' but got an Opel Corsa - a bigger car. Frustrating that this always seems to happen when we rent a car - we never get the car we booked despite the fact that we pay that bit extra in an attempt to get the one we wanted. In this case we really wanted a smaller car. The Car was in pretty poor shape with quite a few dents and scratches and a damaged windscreen. Overall though the experience wasn't terrible - had to wait for about 30 mins for our shuttle and while the staff tried to upsell insurance (despite the fact that we had highest cover and zero excess), it wasn't all that unpleasant. Just unfortunate that you have to be so vigilant, as with most car hire companies, with regards to the fine print, excess, deposits held on credit cards etc. Even with the zero excess cover we had a hold of 300 euro put on our credit card. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Overall very positive "
" Only negative related to Toll Road charges. When picking up car I was asked if I planned to travel to Spain or do any Motorway driving, I checked and was told I didn't need to drive on M-Way so I did not get a prepaid Tag and now I have an issue that i could not pay Toll Charges when I return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use auto Europe and this was my first bad experience so I would go with your company again....Just not with inter rent! "
" The queue to check the car back in at the airport was crazy! Cars were queuing back down the road along side many other car hire agencies....who didn't seem to have the same problem!. There were at least 12 cars waiting to check in and only one person doing the check in which led yo the tail back. As a check back time is given on booking surely you would have enough staff on to deal with the expected numbers expected at any given time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" This is the third time I have had problems booking through Auto Europe and once again I am asked for a feed back but it doesn't seem possible to talk to anyone about the problems we have had with the car hire. "
" The car was returned to airport by us with full fuel and no damage. We were asked to pay a further €124 extra. The young man was unable to explain what this charge was for. There was no one at the desk in the drop off zone. We were referred to desk at the airport arrivals where there was a queue of approximately one hour. We were unable to wait as our flight was due. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Generally, I find the booking process very good. Similar to my comments above, it is frustrating to wait in line to collect a rental car. With modern technology, I would suggest that most information could be provided on-line beforehand and then take the waiting time to almost zero. This is true for all car rental companies at Faro Airport, and I suspect other holiday destinations. "
" Often, it is frustrating to wait in line to collect a rental car. With modern technology, I would suggest that most information could be provided on-line beforehand and then take the waiting time to almost zero. For drop-off, there wasn't enough parking space for the volume of cars returning. this should be looked at by Interrent to make the return process a bit easier. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Car needed a service badly, acceleration faulty. "
" Counter staff (young lady) excellent. The same person checked me in and out and was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Sent an email twice to inter rent about lost property, still waiting to hear back.... "
" Too long waiting for collection of car. Staff at airport no real help for information. Wait to collect car was too long also. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" Recommends checking the insurance terms of each company. Recommend not to take insurance when making an order. I recommend taking insurance in the company where you actually rent a car "
" The return of a vehicle was problematic. Only two clerks worked in the office. There was a crazy load. We arrived half an hour before the scheduled time for the return of the vehicle and three hours before the flight. In the end because of the delays we missed our flight which cost us 430 euros. Note that they also found two scratches on a wheel cover. They charged us another 196 euros. To the best of my knowledge, we had insurance and I intend to examine why this damage can not be covered. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" . "
" Car was not ready - partly cleaned and fuel tank was only 6/8 full Counter staff recommended it would be speedier to take it as is and return with 6/ 8 full. I returned it as agreed (6/8) but have been charged €65 including a €50 fine for breach of full/ full agreement "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" They could not do enough for us. "
" Top class every thing wen so well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had no problems with the booking. Everything was ready for me. "
" I think they laid on the extras a bit. May have bought things I didn't need. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Experience was good. On return, staff member had no greeting and really just did not want to be there. "
" Overall I was satisfied. They should introduce a loyalty programme I.e. Give additional discount or one free with 3 rentals. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Nice Car No Problems "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" always pleasant and helpful highly recommend Auto Europe and Goldcar "
" very pleasant staff and helpful,everything explained well. not enough staff when picking up the car which took 20 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommned your website but interrent needs to get their act together. Very bad service and a bad start to our holiday "
" We waited almost 1 hour in the queue to pick up the car. We waited with a lot of angry people. No proper signage in the airport to locate Interrent and your documentation says pick up in arrivals hall which is not accurate. When we brought back the car the lady who took the car off us never spoke and we had to follow her to see was everything ok. We told her the GPS did not work and she did not react to this and walked away, I was still charged for the GPS even though the car we rented had built in GPS but no one advised us of this. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Overall a great experience "
" On arrival we had approximately one hour delay getting our shuttle due to the amount of people waiting. Drive in should have a second shuttle during busy times to avoid such delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" The staff on the ground in Faro airport were very helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall positive "
" Everything wend smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems except for a delay at pick up "
" There was a long queue for the pick up that resulted in a delay of approx 45 minutes. The car and drop off were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" I got charged for excess insurance to the amount of €140+ that I did not ask for. I had already full insurance cover. They won't give me a refund or reply to me . Robbing bastards. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" I must say the front staff is very inconsiderate of other people time, although I understand that nothing can be done in 2 minutes. There were people standing in line behind me getting very nervous just wanting to drop off the vehicle which made the whole situation uncomfortable. Also, you're a Rental Car company, please make sure your staff know at least English, cause during my booking I couldn't make conversation about my credit card rejection which caused a delay for looking a person who can clarify me whats wrong. In the end, I couldn't book the car, but just for that, I was standing 30 minutes in the queue while your staff wasn't really considerate. "
" I must say the front staff is very inconsiderate of other people time, although I understand that nothing can be done in 2 minutes. There were people standing in line behind me getting very nervous just wanting to drop off the vehicle which made the whole situation uncomfortable. Also, you're a Rental Car company, please make sure your staff know at least English, cause during my booking I couldn't make conversation about my credit card rejection which caused a delay for looking a person who can clarify me whats wrong. In the end, I couldn't book the car, but just for that, I was standing 30 minutes in the queue while your staff wasn't really considerate. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Staff were good but few. Prices very competitive attract large volume of people. "
" Long way from airport. Very crowded. I was waiting ages in the sun queueing "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above. "
" Overall, quite good. However, the credit card block is still in place. This is problematic. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The experience from booking to dropping off the vehicle was overall very pleasant. Well done "
" The overall experience was very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always a good selection of rental options and easy to deal with . "
" Convenient location , friendly staff and no hard sell at counter . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not with dollar ever again "
" Dollar is part of hertz and they had a system were hertz customers went to two desks and thrify and dollar went to one. Hertz customers have that came after me were gone a hour before I was even talking to a representative. So in the end it took a hour and a half to get my car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Expensive for what we got. A slow colletion. A very fast return. "
" Very slow pick up even though I had booked and fully paid. Alot of people waiting at counter. People at the counter very good and helpful. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Gold car "
" On arrival, I had to ring gold car head office to record conversation with staff member at counter. Gold car staff member was only interested in selling insurance and was very rude. 4 other customers were experiencing the same behaviors, will never use gold car again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward "
" Straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I found this car last minute, called Auto Europe and got through to speak to somebody very quick. She was very helpful and I had assurances and clarity of what I had to spend when I arrived in Lisbon "
" I got a good price for Lisbon, Car was a bit old and q a bit long but it is high season so to be expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" It was not fair to not put all prices on the website and we had to pay twice more at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Very efficient and reasonably priced experience "
" Very efficient process and friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" AN OVERALL GOOD EXPERIENCE. EVERYTHING WAS EXPLAINED, A GOOD DECENT CAR WAS WAITING FOR US & THE RETURN WAS SIMPLE & EFFICIENT. "
" I USUALLY BOOK THROUGH HERTZ OR SIXT DIRECTLY & THEY ALWAYS PROVIDE GOOD SERVICE, ALTHOUGH A LITTLE MORE EXPENSIVE. HOWEVER, THEIR SERVICE IS GOOD AND THE CARS BETTER. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasant experience "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car rental company. "
" Efficient friendly staff. Not trying to scam you like Gold car . I do not now rent based on price only. I will go first to the companies where i have had a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Always find a good deal but the cheapest isn't always the best deal, as our last very good Dollar experience demonstrated! "
" The gentleman who checked out the car to us, provided the best and most efficient such experience we have had renting a car anywhere! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good! "
" My expert was pleasant friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Consistently are very competitively priced year after year "
" An overall very good company to deal with. Car given was a three month old model in excellent condition. Only issue was it was a petrol model when I had booked for diesel. This was not an issue for me. Excess insurance was offered but no "Hard sell" used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. "
" Very efficient, friendly service and car was very clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issue. Clean car no hassle "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Exerything as expected, no problems, will use them again "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" Guerin staff were very pleasant although I do believe we were double charged for tolls set up and the car offered was not the one we booked "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I had a new car. It was cool)) I had not any problem with this organizations. "
" I had a new car. It was cool)) I had not any problem with this organizations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always found booking through Auto Europe a good experience before. "
" I have booked with Europcar before. this time I booked a Renault megane estate. when I got to the counter the staff said they had a Kia sportage but did not think it would be big enough for our luggage and recommended a Renault Kadjar instead ( 140euro more) they also said it was automatic. I did not know then but the Kia sportage has the same size boot and would have worked for us at no extra charge. Also when we picked up the car it was not automatic but at that stage it had taken so long I did not feel able to go back to the desk. I was disappointed with this. Also there were a lot of extra scratches on the car that I had to point out to the attendant that were not listed on the paperwork. The Kia would have been fine. I have Used Europcar before and been happy with the service and am disappointed this time. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" 2.5 hour wait , then offered 3 different cars "
" Bad "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" we were expecting some sort of pressure on insurance or car condition which is why we telephoned yourselves we before we rented as the reviews were very bad for Avis Faro airport.So we ended up paying an extra 900euro on a pre-paid 670euro.Ex extra driver/fuel/toll.It's wrong this way of doing business. "
" Counter staff made us feel the super cover we bought from you was worthless.It was their car not yours and proper cover required from them.Felt that we were bullied into taking their insurance which was 40euro per day !!!! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" intererent are trying to illegally take an extra payment from me- i booked it through autoeurope thinking i was dealing with reputable companies- you need to sort this out- also it is not easy to email a complaint to you "
" i dropped the car back to lisbon airport- interrent are now trying to charge me 42.68 extra for this even tho i paid eur 100 when i picked it up in faro as per my agreement- this is totally out of order and i want autoeurope to contact them and stop this "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" I was very impressed with how quick the drop off was dealt with! I d say it was finished within 10 mins of my arrival! "
" I found "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good with Auto Europe "
" The car, the pick up and drop off excellent. It was a big problem that I spent a very long time trying to find the person who was to greet me. Other contacts with signs were very visible, but I eventually found my contact in a corner out of sight after calling the office. Also it took a very long time to actually get on to the shuttle who took me to the pick-up office. Everything else was great "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car could be cleaner, inside and outside. "
" Annoyed at the usual pressure to take extra cover. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" If payless = avis/budget, direct customers directly to the appropriate desk (close to arrivals) & eliminate redundant bus trip "
" Payless used Avis/Budget. The voucher said to go to P4 car park & wait for Payless bus, which we did. The bus brought us to the avis/budget desk, which was easily accessible from the airport, the end result being a waste of 30 mins... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" TWO DAYS BEFORE THE RENTAL BOOKING I TRIED TO CONTACT AUTO EUROPE BY TELEPHONE TO MAKE SOME MINOR CHANGES ,BUT UNABLE TO CONTACT ANYBODY. "
" I HAD TAKEN OUT FULL INSURANCE WITH AUTO EUROPE BUT THIS WAS A PROBLEM WITH GOLDCAR THEY WANTED AN EXTRA 200 EURO WITCH I DID NOT PAY ,BUT MADE ME WORRY ABOUT THE CAR UNTIL I RETURNED IT DAMAGE FREE,AS THERE WAS A 1700 EURO HOLD ON MY CREDIT CARD. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went very well. No issues whatsoever "
" Renting experience with keddy was very smooth and I had no issues at either collecting or dropping the car off. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fine "
" Efficient. good value. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Im sorry to say but my experience with your company was extremely poor. For a start it was the longest I've ever had to wait at a service desk while hiring a car. I stood for 40mins at the desk. As I waited I counted 5 people that stood there and didn't offer any hep, even as much as, "sir you will be next in line within 10mins." Eventually when I did get served and waited another 20minutes to process everything, I was told that as I booked the car under my name and had paid with my wife's credit card, which I add the booking was accepted, upon presenting my wife credit card in which to deposit 800 euro, I was told was unacceptable, and was refused the car. Eventually I had to pay a further 180 euro on top of what I had already paid, in order to hire the car still under my name but with my wife's card. We had our 4 month old daughter with us, and in total the process took 2 hours to sort out. Easy to say this was not the happiest start to our first family holiday. As started above, the chances of me booking anything through this company again is zero. "
" Im sorry to say but my experience with your company was extremely poor. For a start it was the longest I've ever had to wait at a service desk while hiring a car. I stood for 40mins at the desk. As I waited I counted 5 people that stood there and didn't offer any hep, even as much as, "sir you will be next in line within 10mins." Eventually when I did get served and waited another 20minutes to process everything, I was told that as I booked the car under my name and had paid with my wife's credit card, which I add the booking was accepted, upon presenting my wife credit card in which to deposit 800 euro, I was told was unacceptable, and was refused the car. Eventually I had to pay a further 180 euro on top of what I had already paid, in order to hire the car still under my name but with my wife's card. We had our 4 month old daughter with us, and in total the process took 2 hours to sort out. Easy to say this was not the happiest start to our first family holiday. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" Very good "
" All good had no problems with the whole experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Didnt expect the 'clean the car before return, or pay for cleaning in advance' isue, but E8 for cleaning wasnt a big amount "
" Didnt expect the 'clean the car before return, or pay for cleaning in advance' isue, but E8 for cleaning wasnt a big amount "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Not applicable "
" The only problem is that it is not in the airport so we have to wait for the van to pick up and drop off. I missed my plane because nobody called the van so I had to wait... "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Overall good "
" Some confusion as usual in cases of car hire with insurance cover purchased. Probably purchased too much cover. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The man at the counter was really helpful & friendly ..lovely to deal with. We didnt get a VW Golf as advertised and the Astra we got was not up to a good standard & the guys checking out the cars weren't very friendly or helpful. Thankfully we took out the full cover so it didnt need to be checked when we dropped the car back so we weren't dealyed but there was a big queue of cars coming back and nowhere to park! "
" Having rented cars from you previously we were disappointed with the condition of the car. Car had stains on seats when we collected it..and there were a lot of marks on the bodywork too... we pointed it out to the guy who was checking it over but he just shrugged it off....car was definitely not up to the standard we expected. Also we had to ask the guy to change language on the sat nav -it would be useful if this was made part of the checkover instead of having to try to find someone afterwards to change it from portuguese! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Altogether most satisfactory "
" I was offered an upgrade to a BMW car which was brand new at a reasonable cost which I accepted and was very pleased to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great prices, user friendly and efficient booking system and reliable service. "
" Always quick and efficient service. Have been renting with several companies in the last few years and Keddy and Europcar really stand out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have previously had good experiences with Auto Europe but feel I won't be able to use Auto Europe in the future or recommend to a friend based on website error regarding Payless (stated they were at airport which was not true) and non refund of unfulfilled rental by Payless. "
" Will certainly never use Payless again based on this experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Affordable and easy experience! "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not happy terrible treatment upon arrival I will never book with you again "
" Our booking was made from the wrong airport when we got there the girl at the desk laughed but began to try and change it for us. A supervisor then came out of nowhere took everything off her handed it back to us said we need to cancel our booking and he could re book for us for 500 Euro. I will never use your company again and I will tell that to anyone who asks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" very good, fast and economical "
" i like it, very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" Efficient professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Apart from the extra charges that I received , Europcar in Faro were very professional and I received my car straight away , and had no issues with the car , when I returned the car it was easy to find and was taken off me straight away and I received my deposit back within 2 working days. I would gladly deal with Europcar again directly, I will never use Auto Europe again!! "
" When I purchased my rental car from keddy I read the terms and conditions of the agreement which outlined I was not obliged to pay a young driver surcharge as I was over 22. I paid extra for excess cover which entitled me to extra cover for windscreen and tyres and waiver protection which entitled me to not have to pay an excess. However when I got to europcar in faro I was told that everything I had bought was exempt as I was classed at a young driver at age of 23 and I had to pay an extra €111 on top of already paying €150. Autoeurope states that there are no hidden fees, however I feel this is misleading as I got charged extra when i clearly read the terms of the rental! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very user friendly and accessible website experience. Will use again. "
" Great services and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Payless not professional at all!!! "
" Did not pick us up at airport We had to go to Avis to get a car , they were very helpful "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I like the choice of hire companies and range of cars available. "
" I prefer to use Guerin when in Portugal. They offer a very good service. "
" I had to change cars due to dissatisfaction with full beams on Volkswagen. I have an insurance claim in with Insurance4carhire too, but nothing to do with Auto Europe. "
" An annual excess insurance package would be a great addition "
" Queues at arrivals hall desk can be very lengthy. "
" I would like if you would add a bit more clarity when booking a car through AEC, to the excess insurance you suggest we take out. (Yes its cheaper than what the car company's charge). When you arrive at the desk of the car company they inform you that insurance should be taking out through them or you have to leave a swipe of your credit card to the value of ?1500. So I found it was peace of mind to take there insurance. I should Not be paying for two insurance policy's. "
" All good ............. "
" The Auto Europe has a very good service "
" Everything was great. Just the Deposit is pretty High. "
" A good web site compairs rental companies and prices with clear choise of car types "
" Did not have the car i had requested and had to pay more for a automatic with a sat nav that i did not book. Would not recommend this company. "
" Unfriendly staff, long wait transfer, very poor communication Good price "
" Queuing time to pick up the car was in excess of an hour. It always tends to be very long. "
" Good, but hub outside the airport. The boy with the sign not well visible, he was supposed to be near Vodafone Shop, and there are two of them at the airport. Long queque at the place were cars are handled and confusing tickets system. Overall cars clean and the way she was supposed to be. Motorway Tolls all sorted out at the counter for a small extra fee ?.1.50/day plus toll charges. "
" Firstly, was NOT directed to Hertz anywhere or by anyone from Auto Eur, we did not know where to go to get the car. Nothing mentioned in ALL the paperwork we had, mentioned Hertz who were acting as your agents. Then charged extra (?30 per day) for something I sorted out on the phone thru your company (in Maine USA), and we were told would be ok. Hertz said that we did not sort it with them - but Auto Eu should be acting on my behalf. Finally given a car with a FILTHY windscreen. NOT at all happy and will NOT be using your company again "
" I thought we had booked a car with DOLLAR, but they had no desk, nor any representatives at Faro, and we had to use HERTZ, which we were not expecting, nor what we wanted - nor were we told anything about this - very, very unprofessional - will not be using your 'service' again "
" Was not so good, that we were not informed, that in car rent we will need to pay big deposit instead, that we ordered car with full insurance... We also paid more for car, than car without insurance, because we became car without insurance.. "
" Very bad car rent! 1)we offered in autoeurope car with full insurance - but they can not offer that and asked us1500? as damage deposit 2)dirty car and lot outside damages 3)we ordered car with GPS included, but they can not give us it and car was without GPS 4)some aditional cost for highway gadget usage "
" Queues can be extremely long. Staff are very friendly. "
" Very agresif way to sell insurance, wat was not necessary because we already had booked the insurance with Auto Europe. "
" Excellent service and value for money "
" Excellent service. Efficient and extremely polite. Great to deal with. Very helpful "
" Made me aware of pitfalls while driving in Portugal. "
" Only complaint is long queues to collect car, same for everybody . "
" As always all ok and I'm using this company for the last 12years "
" Everything ok, staff nice, car was new and in full working order. The only problem was the model of the car I rented - should be golf or similar compact class but I got smaller car-Renault Clio, but fair enough it was diesel and estate car so with even more space at the back but less inside Overall all good "
" Good website..good prices "
" Slow check in I had no problems but felt that they are overly diligent about possible damage to car...money making racket Nice clean car..courteous staff "
" Should be more aggressive towards subcontractors. The recent experience with Turisprime was different from other experiences with autoeurope in history (maybe some 10 years, maybe more) "
" Upon arrival, although we had specified the exact flight and it did not have any delays, there was nobody at the meeting point, and had to call the offices. The reserved car was 'renault megane or similar' but we received a renault clio (which is a smaller class, so had a lower price in the original quotes). We received no discount for this. We got back to drop-off later than expected, and the extra day we had to pay was priced at more than 3x the daily rate for the original rent (i am not sure where we could have found this info in advance, and the rate hike is principially bothering me) "
" Disappointed, charged extra insurance of +?280-00 "
" Charged extra insurance of ?280-00 Poor customers service "
" Arrived at the airport and told we had to wait a very long time for a transfer to the rental place and we would be better getting a taxi. got a taxi and Then queued for over an hour to collect the car. terrible experiemce "
" We found them good but the track over to Firefly was not so nice and especially after leaving the car back it was a longer track "
" as above "
" Car all covered in scratches, not cleaned, only half filled fuel tank.(had to be full to full) We were told that we have no insurance covered-although I bought it while booking the car! They asked to pay another 90 or 168 euros to cover it-absolute nonsense! "
" Service when we arrived was excellent, but took too long, was not the employees fault as he was only one person, should have been more staff. On return of the car, excellent service. "
" The representative was very pushy trying to persuade us to upgrade the car basically telling us what we hired wasn't good enough. (Economy class) However the young man we met on returning the car was lovely. "
" Extra charge at the arrival so you end up paying more then advertise. Nothing explain in the email how and where collect the car. Car was dirty when collected. "
" Extra charge at the arrival so you end up paying more then advertise. Nothing explain in the email how and where collect the car. Car was dirty when collected. "
" The man taking my booking was the nicest I ever came across "
" Tried to give us a mini when we had requested a medium sized car "
" Why do you have companies like this on your list. "
" Car was dirty, no water in screen wash when hired. When returned they wanted ?15 to clean the car. I have read about this company on the net and it's true. "
" Pick up information not correct. Rating of Car Hire company not accurate (too high). "
" Long queue, no priority service over goldcar, auto ticketing system not working. 1st & 2nd cars offered were not clean and had additional undocumented scratches. 3rd car offered was not what I wanted, had additional undocumented scratches but was advised I had no choice. "
" Fast, efficient and helpful. "
" worked well and was straight forward to use "
" We were very disappointed about the time it took to pick top the car. We had to wait in the queue for about 90 mins I joined a queue with 3 person before me.The only other had 4 people in it By the time I got my car (i.e. 4 customers) the other man had dealt with 7 persons (Almost twice as quick) They should have a more people to speed the process. It is entirely unsatisfactory to have to wait almost 90 minutes to get a car. I meant we had to drive in the dark to a place we did not know instead of arriving the daylight Other than the delay everything worked well. Car was good, at a very fair price. Staff were friendly and good to deal with "
" We rent our car for 10am and although we were a bit late, the car was not prepared there..we were Driven to a petrol station where the car was cleaned. Normally it should be ready on Time. But the staff was friendly and helpful. There is no free parking place for the car. "
" you. we'd to give all necessary info. for example it should be clearly stated if the rental company has no desk at the airport "
" car was lower class with NO price reduction. it was not clearly stated that the car has to be be returned clean (outside!) else there is a 50 euro charge. car can't be returned at the airport and outside of office hours "
" Interrent now have a cleaning charge which is not noted on the booking documentation. Normal cleaning should form part of the rental charge. "
" Interrent cleaning charge should form part of the rental charge. "
" Drop back very poor note left in car to drop at office on road coming in which we went to do gate open so went in to find office closed. Drove on to airport no one on returns and huge line at desk so we just had to leave key in box without someone checking the car with us and it was only 730 pm most unusual. We had no problems with the car and left it back full I just wish someone was able to tick the box with me There "
" Process was good as usual. I would be happy and have recommended Auto Europe "
" Car Hire premises and their garage were very nice. Has to wait over one hour to collect car and had to wait 30 minutes to return the car. Had to pay almost ?35 for one week's Assistance. Assistance is a chargeable extra. Assistance is not covered in the event of a normal breakdown. Assistance is covered in the event of an accident. The lady at the desk said we could be liable to ?1,000s and assistance could be hours away. I stated the was a "scam" and all cars in Europe have Assistance as standard to my knowledge (for free) . Our car was only three months old. My confidence on all the insurance was blown at this stage. We had no alternative but to pay up under protest. I as for these rule to be sent in an e-mail, naturally nothing... "
" I have to say they were so professional snd I got a lovely car. Things went smoothly "
" Good price for the car for 15 days. Child car seats too expensive though. "
" Very satisfied with Guerin. Efficient staff. Car was clean, only 3000km on the clock. The only negative was the car seats for our children. The high back boosters I ordered were not big enough, seat too narrow and back couldn't be raised high enough to clear shoulders. (and I don't have large kids !)..Maybe they are too used to the Britax ones we have in our own car. We swapped them for standard boosters which was not what I really wanted from a child safety point. Fortunately we didn't have any incidents with the car so didn't get to experience that end of the service !.. Have already recommended AuroEurope. I would use again. Good price too. "
" Very efficient service. Despite having to get a shuttle bus to the rental office, we still feel this company are quicker (and definitely friendlier) than some of the other rental companies that are located at the terminal. "
" Some difficulty making contact with agent in terminal but everything else was ok. "
" OK "
" In error , I forgot to take out excess insurance before going to Portugal and thus had to tke the excess with Centauro .The cost was too high ?15 per day and also the policy of making the hirer return the car with a 75% full tank was obviously designed to maximise the chances of Centauro getting back a car with a good deal of petrol left in it , more than necessary . To sum up , these two aspects of hire left me less than pleased . "
" They charged 25 euro as a cover chargr to refuel car, even if you bring back car full of fuel. They are poor with transport to and from airport also. I would not have booked them if a knew I would have to get a bus/taxi to their location "
" Very helpful, quick and efficient both when collecting and dropping off the car. "
" I was very impressed with the Service provided by Centauro Car Hire. The Return of Car was very prompt and i would definitely use them again when flying into Faro. "
" Operator tried to charge extra fee and refuse to clearly explain the taxes he asked . Beside airport tax which I believe is included , the operator asked for a called Premium post tax correspondent to 9% of the total . On this tax the operator asked the maximum amount because he did not have the voucher value . On top of this after waiting more than an hour the car wasn´t available having to wait another more 45m . Really bad service from Goldcar "
" Competitive & good price "
" Not enough staff process of getting car & leaving back car was laborious & slow - staff were lovely but clearly over stretched. "
" Easy enough to look at various hire car companies and compare. Booking was easy, and all done in a matter of minutes. No problems when we got to the hire company, everything we needed to know was explained, ie. optional additional fees (toll), and the money blocked on the card. All simple enough and not stressful in the least. "
" Fuss free transaction from ordering to picking it up and then dropping it back off again. We picked it up from the airport and dropped it there as well. No hassles, no hidden charges, everything was explained when we picked up the car. Would highly recommend. "
" Check in service very slow. Otherwise, excellent "
" I got Fiat Punto instead of Renault Clio. Punto equipped ridiculously weak petrol engine that had no torque whatsoever at any given rpm. Next to super short 5 speed manual gearbox it ran better downhill on neutral in a highway at 100km/h :) Pretty much every time going uphill I had to shut down air conditioning. Good there were just 2 of us in the car with a single piece of hand luggage :)) Till this car I thought technology of pre 2000 in gone for good. Switching the models is quite common for rentals. But renting a car with engine this weak is a joke. Although customer service is friendly and helpful. "
" Auto Europe to display a tick box or sentence (in bold or larger writing) on front of voucher stating "free additional driver" so that car hire agent can see immediately and not have me (the client) to turn over the page and point it out to the car hire agent. I usually highlight this additional driver sentence to attract the agents attention and point it out to them. "
" Very fast and efficient service. Good quality car fleet. Told Hertz I had free additional driver and they took second driver details, but tried to charge additional driver on return of car. Hertz did not inform me that there would be a charge for the use of the toll road fob in the car like other car hire companies do "
" The staff were very pleasant to deal with. However we had to queue for over an hour for our car on arriving in Faro. Very long for a 3year to be waiting around as you can imagine. "
" Very pushy about extra insurance "
" Easy and efficient "
" Very nice new clean car "
" I've used AutoEurope before and your service has been second to none, no problem with the booking. I will use Auto Europe again and will recommend them. "
" My experience with InterRent is like nothing I've come across before when renting a car. There was a wait at the airport for the mini bus to bring you to the pick up area. The wait then to pick up the car was over hour and 15 mins. The staff then took up to 15 mins to process your car, they had nothing ready. Then they car we had booked they didn't have (so they had to give us an upgrade). I will never recommend Inter Rent, we spoke with someone else and they had a 3 hour wait to collect their car. Their excuse was they were not expecting so many people together. "
" Transfer and checkin/out were fast. The staff was friendly. When check-in the garage was dark and the car was wet so it was impossible to see many small scratches on the body. This could be a problem when returning the car. The car is old, with a big mileage (more than 50 thousand km), large fuel consumption for a small engine (7 l/100 km), there was no USB and bluetouth (only CD), a strange noise from the car's bottom and the reverse lamp was broken. But what could you expect for 15 euros for 6 days? Quality was consistent with the price. "
" Excellent service "
" Long queue on the day. But that could be seen as a good thing. Popular and good value "
" All was good "
" Both car pick up and return were handled quickly and with minimal fuss. "
" excellent value!! "
" Very friendly staff member at pickup. I was disappointed to be charged ?6 for cleaning and a ?3.50 credit card handling fee on return. The car was spotless. We only had it for 3 days. There was no rain. We travelled on main roads at all times. So if it was deemed to be un-clean then it was un-clean when it was picked up!! Its not a huge amount but if this is a mandatory charge then it should be clear when the car is being chosen on your web-site "
" The car pick up is not in the terminal as quoted "
" I booked a car with them for 17 and ended up paying 100 because of obscure charges and unclear requirements. They asked me if I wanted comprehensive cover and I said I already had one with Auto Europe, then they told me that they'd block 1500 on my credit card and because I didn't have that money available, they forced me to acquire the comprehensive cover for an additional 45, which is almost 3x the rental cost! "
" i brought the car back with full tank of fuel. and i paid 25 euros for it. why ? absolutely incorrect "
" i brought the car back with full tank of fuel. and i paid 25 euros for it. why ? absolutely incorrect "
" The staff were efficient at pick up and return. The car was spotless and almost new. Having been directly with Goldcar over 18 rentals we decided to move to Alamo by enterprise. We will return. We rent 4 to 5 times a year. Robert "
" I want a full refund to my card as I did not take the car, after I had paid for the extra insurance for super cover on the autoEurope website interrent wanted an extra ?211 for their insurance and a ?300 deposit, I am so angry with both companies as I have rented a car in Portugal for 10 years and have never experienced such a scam. "
" An absolute scam of a company, I am going to take legal action if I am not reimbursed. "
" Excellent desk staff,very friendly and helpful "
" Great service, great prices! "
" Very good car provided. "
" If there are charges for collecting the hire car OFF SITE they should be shown in the original quote before one is committed to the hire agreement. (Bus transport costs). "
" The office is located near the airport and not in the city centre as advertised. You will need to get a bus or taxi to the office from the airport or from the city centre. It's not conveniently located. The girl at the pickup desk was a bit pushy about selling extra excess insurance that we had already. The guy at the dropoff was very helpful and pleasant. "
" Good. Staff professional and courteous. The 10 euro charge for the courtesy bus seems excessive "
" Have used interrent for the last few years but will have to re think as the additional 10 euro each way for the courtesy bus means you are no longer as competitive as you once were "
" Good company to deal with. No problems. "
" I felt that I was over charged I rented the the car for 95? and at the end I paid 221? what a joke "
" Left down on all grounds over priced "
" Staff very helpful and curteous "
" The car pick-up desk for Guerin covered a few car rental companies, as our flight came in late there were about 6 customers before us but even at that it took about half an hour for our turn. When returning the car a week later we had to queue again, luckily our line was only 7 people long but the line for car pick-up was triple that...this was the first time we used Guerin and the first time we experienced this kind of wait. On the plus side once we were allocated a car there was an assistance who drove it to us and when we dropped it back we again had an assistant check it over straight away. The problem was the queues to sort out the paperwork!! "
" No more than I expected from a booking agency. "
" 1. No one at the arrivals hall, to meet and greet. 2. Waited 30 mins for collection in the carpark, we had to ring Drive On to collect us. 3. Car was filthy, stained seats, marked body work, rear compartment cover broken. As we were the last to arrive, we were given no choice or opportunity to change the car. Take it or leave it, policy. "
" Used them before and would use them again "
" A larger shuttle would help to speed up the process "
" Hello I am a regular car hire person renting about 7 to 10 cars a year therefore experienced. I know drive on holidays are a budget operation. but why give them 4.5 stars out of 5, a true representation would be 2 out of 5. My car and most of the cars were pretty beat up in the yard, also the red light for fuel came on with in 2 minutes of driving the car. The person at the desk was kurt and disinterested. They asked for 1800 euro on my credit card which was unreasonable for a banged up golf estate so I took there extra insurance for 120 euro as they looked like the type of outfit that would happily relive you off your 1800 euro. I have and will continue to use autoeurope however only with the main brands hertz etc. Please vet for Cowboys. "
" There was hidden charge for transfer from airport, 10 euros a person. "
" service at desk very slow. Service at checking car out even slower only one person checking cars in and out. "
" Although I was late to collect car as I had booked it in error for 10am the office was closed when I got there and person on phone was not very helpful. Cost me ?100 taxi to Faro. "
" Isobel in office in Lagos was very good and allowed me to pick up car in Lagos rather than Faro. "
" Hi, very pleased with car hire. Only issue was that my booking indicated Alamo as the hire company, and when I exited arrivals there was a signpost for all the major Hire Companies including Enterprise & Guerin, but not Alamo. It took me a few minutes to realise that Alamo is now linked to Enterprise. Might be useful to change the signage in the airport. "
" See above "
" Customers are being misled by hiding inportant costs and policies in the smal print. "
" 2 hours queing to get the keys and then again to get the car. When i returned the car the car company had not filled out all paperwork during the lick up propoerly so the man got extremely angry and started thrwing paper and slamming the doors. He shouted at me that he will make me lay for all damages to the car as he has no idea of the condition of the car when I took it. There was no damages and after he cooled down he just told me to leave and started screaming at the young colleague who organised the livk ups instead. "
" Good "
" Car I got was keyed do looked a bit shabby. There was a long delay in collection from airport and we had young kids. Drop off was very good. "
" As usual the booking process was very efficient,however we were presented with a payment of ?10.00 for the shuttle on this trip that was not the case before and was not highlighted in the booking process. It was however printed on the voucher. This was a surprise and was a little disappointing. "
" We were presented with a car that has a lot of minor damage including a large cut in the rear bumper and missing hub cap that was not noted on the form. The agent at the desk said it had been checked, however we spent approx. 10 min with another agent in the yard at midnight marking up the form in poor light. The yard agent joked that it would be easier to mark up the panels that had no damage. He apologised and said that a new employee had done the initial check. Had we not been so vigilant we would have had serious problems on the cars return. It was late at night, poor light, tired customers, - was this a genuine error or a case of entrapment? We are normally very pleased with Interrent, however this incident has rocked our confidence! "
" You sold me a product that did not match with the renting company dollar hertz. U said I would 60 kms per day included. Hertz insisted it was only 34kms. Cost me an extra ?75 "
" See comments above "
" Staff very nice but under pressure as understaffed. When booking wasn't specified that interrent wasn't at the airport. Sneaky charge for fuel . Address on contract with interrent was not drop off location and caused great difficulty for us to drop car off, phone numbers provided not being answered "
" See above "
" Very efficient and reliable service. "
" very high quality of service and really good value. "
" Auto Europe need to make more effort to note the specific Terms & Conditions related to the car hire company in question. The deposit noted in your documentation that I received was ?1,180. When we arrived at the rental desk it turned out that the deposit required was ?1,330, which was above the limit of my credit card. If I had been made aware of this at booking then I would have ensured my card could cover this amount. We were left with no other option that to pay additional fees to reduce the excess, which I had already paid to cover separately. "
" The staff were friendly but not very helpful when it turned out that the deposit Auto Europe had noted in their documentation was incorrect and my credit card couldn't cover the new, higher amount. The car was clean and the staff at the collection and drop off points were very nice. "
" More staff needed on desk to avoid long delays "
" the limited kms is far too low "
" Excellent service run by Europacar. Will definitely use again "
" Before my trip I had contacted Auto Europe on the toll free number with a query on the inclusion of a second driver. The operator was extremely rude and unhelpful. "
" I queued for one and a half hours to get the car in Faro - totally inefficient service "
" The best value that I could find. All went well no issues. "
" Queue was long when arrived but when got to the desk the service was very good. I was very happy with the car I got and I will us Guerin again. "
" Highlight limitations to be applied by the rental company "
" Applying a daily milage limit, as low as 39km is a sneaky method of getting more money from your customer's. Really what is the point of renting a car if you can't drive it? "
" all god except for the time queuing waiting to get the car "
" as above , had to q too long to collect car and again when returning car I had to q too to pay the tolls . need more staff on "
" Wanted to update my booking with the precise arrival time. This was a major issue for you, and wanted to charge me, ended up ringing Drive On directly myself "
" Very smooth, no issues. "
" I have used AE on a number of occasions over many years and have never had an issue. AE always gets the best value available. "
" Nice car provided and pick up/drop off was hassle free and quite efficient. "
" Very seamless. Absolutely no issues. Would use again. "
" Professional and friendly. Person front of office very good. Took me through the features of the car as well. Good to deal with. Would use again "
" We inspected the car at pickup and I noticed a small ding in one of the doors. He kept saying it was a new car (it had 5670km on the clock!) so there were no issues but logged the ding with bad grace. We noticed nothing else at the time. When we returned the car we were shown 3 minor issues with the car in a v aggressive manner. There was a small scrape on the alloys, a little dent in front bumper & scuff marks on the top of rear bumper. They demanded 650 for the damage. Rear bumper needed, at most, a buff but the charge was 100 for repainting. We pointed that out they got aggressive and said we should have taken better care of the car. We'd no bumps in the car and it would seem they wanted issues to charge us. EXTORTION RACKET! "
" The service was not provided by Rhodium but by Goldcar which was misleading as having had a rental with Goldcar in Malta last year I did not want to deal with them again . The red tape is over the top & excessive. There was a hard sell by the customer service rep of optional additional insurance ...We have rented cars from many companies & in many countries over the past 30 years without any issues but the rep continually repeated all that could go wrong and why we should take the extra insurance-cost of E145 extra If there was even a tiny scratch as it was going to cost us dearly.The final inspection was also very intensive & more than the normal ..Would avoid Goldcar..not a good experience. "
" We were very dissatisfied with our experience of dealing with Auto Europe. We had paid for insurance only to be told by Centauro that it was effectively worthless and we had wasted our money. We then had to pay an additional 172.00 to take our insurance with Centauro. It started our holiday on a very bad note and we felt and still feel cheated by Auto Europe. "
" The shuttle service to and from the airport was very efficient. The car we received was new and very good...plenty of room for a family of six. The sales representatives were efficient but not the most friendly. We did not like the hard sell on the car insurance and other extras. "
" Guerin generally provide a very efficient service - they struggle somewhat with Car Return in terms of adequate levels of staff to check cars back in on the forecourt. Overall and in comparison with other companies, I find their service very satisfactory. "
" The fact this rental did NOT have unlimited mileage allowance was not made clear in the booking process but was instead hidden in small print. The daily allowance provided by drive4less of 40Km was totally INADEQUATE. I shall NOT hire from drive4less ever again "
" Limited daily mileage allowance of 40 Km is COMPLETELY INADEQUATE "
" Collecting the car was a nightmare. Massive queue, and this after long haul flight, and poorly organised Otherwise everything else went without problem. Thank you "
" Excellent prices and service "
" agent in Faro was very pushy about upgrading chosen car.... I initially thought he was offering a free upgrade and when I declined the upgrade twice he reluctantly provided the car. His attitude was quite patronising. Once u git the car every other aspect was fine I travel to Portugal a lot and feel that a more inexperienced traveller might have purchased unnecessary upgrades "
" very good, clear, fast and reliable service "
" Great and friendly service, keep it up "
" The staff at Faro are very helpful and efficient. "
" always easy to deal with. "
" A little hard to find the pick up with the construction. Third time renting from Interrent and all three times they substituted the car for what I consider a lesser vehicle despite lots of vehicles in the back parking lot that matched my request. "
" I had full insurance with Auto Europe (CDW, THP and ZQ), but DRIVE ON insisted that it does not cover everything an d that I needed to take out their insurance to be fully covered. It cost me an additional 186 euro and Auto Europe should have warned me that this is the practise. "
" I had full insurance with Auto Europe (CDW, THP and ZQ), but DRIVE ON insisted that it does not cover everything an d that I needed to take out their insurance to be fully covered. They in effect said that best practise is to not take out any insurance from Auto Europe, but always deal with the rental company when picking up the car. I feel like I had been scammed out of an additional 186 euro. I will never deal with either company again. "
" VERY GOOD "
" VERY GOOD "
" I was told if I didnt pay for their 'toll zapper' I could not go on any toll road,I couldnt pay at the PostOffice & I would be prosecuted by Portugese Authorities even if I went by mistake! Suely this isn't standard practice or correct? "
" The only complaint I have is there was not Auto Europe or Drive 4 Less desk at the Airport Terminal, the car rental was with Guerin/Enterprise. "
" All was mostly satisfactory. No mention was made of Keddy in the airport as all was dealt with by Europcar.this was misleading. I foolishly allowed myself to be sold a recovery service which I already had cover for on my annual excess cover. Assurance was given at the desk to the effect that there was a spare wheel in the car but this proved to be flat upon examination when collecting the vehicle. As I did not suffer a puncture this eventually was irrelevant. Notwithstanding the above, all of the Europcar staff were very efficient and welcoming. The car was in excellent condition and performed perfectly for the duration of the hire. Return was very efficient and whilst the lady who inspected the car sai "all is OK ", no return doc was given "
" Excellent fast and friendly service "
" It would be nice to have a second driver included within your basic price "
" The location of the Centauro depot is a little too far from the airport. Centauro could provide a better map to facilitate return of car. Otherwise, the company provided a very good, efficient service at a very competitive price. "
" excellent service, very pleasant and efficient staff "
" as above "
" Booking was quick and easy and all the charges were explained up-front "
" Staff were very friendly and efficient. There was no "hard sell" of extras. Return was quick and easy once I found the office. The GPS co-ordinates on the documents didn't seem to bring me where I wanted to go! "
" No more FIAT Punto for me! Crap car in turning radius, ride and power... "
" Location needs to improve, parking is hard to find, once inside the Service Agent was great. FIAT Punto car choice is a negative.. "
" Prior to my arrival I emailed requesting that I was NOT given a Fiat Punto. On arrival at Faro was met by very pleasant girl I requested not a Fiat Punto. I was then transferred to shuttle bus and very pleasant driver. I also requested not a Fiat PUnto. I was told on both occassions that they did not have any Fiat Puntos. Arrived at office and quite a grumpy young man printed my papers and car on papers was FIAT PUNTO. I asked for any other car as there were several cars on the premises. Grumpy young man got more grumpy and went outside came back in and did not address me at all and printed more papers showing a Nissan Note. I thanked him and he said it was a far inferior car in his opinion!! Anyhow apart from that car was great! "
" I hired the car full of fuel, and leave it back full of fuel. I hired the car for one day drove 35 km on my way back to the car hire, I went to fill the car,I stopped filling at 8.73 the gauge was still showing three quarters full. I brought this to the attention of Almo. Their view was that This can happen as it was the previous customer must not have filled it up. No refund? "
" Staff was friendly, but unfortunately I came across a situation where there was no cars available (second time this happens) instead of a fast and smooth experience for returning customer, so I ended up spending more than 1 hour waiting to leave in a rental car. Additionally, I believe that rental companies aiming to achieve competitive advantage can do a better job collecting and managing customers information for returning customers including driving licence and credit card details (always provided in advance for online booking). It shouldn't never take more than 30 minutes to leave with the rental car, but after multiple unpleasant experiences with Inter rent at LIS airport, I will give their competitors a chance. Thank you. "
" My fault didn't read the small print and had to pay for extra mileage when returned car. Think this should have been mentioned to me at pick up point. Not a very pleasant agent at desk when signing off on contract "
" they had interrent stickers on the car which identified the car as a rental and in my opinion increased the risk of the car being broken into. Other than that the car was excellent. "
" Very pleased, very competitive price, good service. "
" Very good service "
" Transfer to office was fast and easy, while the office staff offered all kinds of extras and upgrades etc they were not overly pushy. The car was in very good condition and clean. Returning the car was no problem, again quick and efficient. Within a short time we got an email confirming the only extra charge was the 30 cross border fee we had agreed to. I will us Interrent in Faro again. "
" Easy to use and cheap "
" All good with Interrent 5 stars "
" we fell victim to the extortionate rates for going over the rather small mileage allowance. I will leave a review on Tripadvisor, as I can't understand how you would rent a minibus with a 60km per day limit, very disingenuous altogether. The quote I received was for 388 euro , but you managed to take on 350 in hidden costs, that is not right. Regards, Davey "
" we fell victim to the extortionate rates for going over the rather small mileage allowance. I will leave a review on Tripadvisor, as I can't understand how you would rent a minibus with a 60km per day limit, very disingenuous altogether. The quote I received was for 388 euro , but you managed to take on 350 in hidden costs, that is not right. Regards, Davey "
" Would suggest an annual policy for Zero excess insurance. "
" Queues at reception desk & then for car collection can be excessive and certainly were tgis time "
" friendly efficient staff & excellent car "
" when I collected the car they asked me about extra insurance I said I has already paid it they said no so I paid the extra where dis the extra 50 EUROS GO "
" AS ABOVE "
" was not expecting an excess of 1950, far too high, seems to be a way of forcing client to take out the excess insurance. "
" Should have made it clearer the limited kms were so small , 35km a day is too little "
" I find the system of prepaying autoroute tolls in Portugal distasteful! "
" Third year running using autoeurope. Excellent service each time. No complaints "
" Great friendly no hassle service. Excellent "
" Very good car "
" very kind staff "
" preordered childs seat wasn't ready,they had to organise it from a different rental company.it took nearly an hour to get everything sorted. we stated in the booking 8.30am as time for returning the car.However I got the time of our flight wrong and we had to return it early (8am). the guy was helpful and after I got through to him on the phone at 8 am he was there at 8.15. So I cant fault his customer service but Bene rent is too small and opening hours are not as long as some bigger rental companies. The rental was cheap compared to others so I guess I got what I paid for. "
" Fast service in faro, although it's Guerin on the sign outside and Alamo is only on a tiny sign inside so it's hard to find the desk! Friendly staff, nice clean car with only 5000 km on the clock. Very satisfied, have used before and will use again "
" Dreadful from Start to Finish. 2 and half hours to get car. Staff were rude, unhelpful and totally unprofessional. Didn't get the car we booked and were sold extra insurance, toll charges and extra driver charges. Car was dirty, damaged and totally unsuitable. On drop back of car, the attendant couldn't even produce a receipt. Their valeters were more interested in pulling handbrake turns in the cleaning area. I really hope you refund this rental, as Drive On Holidays in Faro are a disgrace. Please look at some form of compensation for this horrific experience! Yours Sincerely Jonathan White. "
" See Above!!!!!!!!!!!!!!!!!!! "
" Booked car through 'Drive for Less'. Office closed at Faro A'port. Ended up in office of Guerin. Required to pay extra insurance on top of 'Refundable Excess Program with Super Cover'! First time ever experiencing 'Ltd. Km's' ! Limited Kilometers with add-on charge of 0.32 per km. is ridiculous ! Extra charge for motorway usage is a joke ! "
" No 'Drive for Less'. Directed to office of 'Guerin' ! Car was advertised at between 18 and 22 per day. Ended up paying double that figure!! "
" Easy to navigate website, great offers available. "
" Great service, friendly staff. Car provided to me was clean and just only 3 months old! "
" In total three and a half hour at Lisbon airport & car collection area....disgraceful....who on earth could be happy with that on the first day of their holidays!!! Never again will we use your company or reccomend to anyone...I fact I will be reccomending to "avoid" 😡 "
" Massive rip off, total lies and lack of consumer information. "
" Scam, rip off "
" Hello car was dirty on pickup and windows had not been cleaned. Auto Europe is fully aware that the insurance cover they offer is a scam. Knowing quite well that when the customer arrives at their pickup location they have to take out additional cover.Auto Europe do not highlight this to the customer. I will not rent a car from you again and will do what ever I can via social media etc to highlight this "
" A good company and we're aware of the scam being conducted by auto europe. Pity the car was dirty. "
" Because I collected the car early I was charged one extra day which I was not informed of when I collected the car. I will not be useing Drive in Holidays again.. "
" SEE ABOVE "
" Excellent service & very transparent "
" Very smooth pick up & drop off. Customer service girl at the Europcar desk was most helpful and friendly. "
" Queue was long when i was collecting the car, there should be more people working there. "
" Alamo by enterprise was actually provided by Guerin. Appalling service; the worst car hire experience that I have ever encountered. Two and half hours to collect the car most of that time in a queue. Forty minutes to return it. I would never hire from this company again but I would be happy to provide them with consultancy as to how they could improve their operation. Also the car ran out of oil after a few days on the road. I would love to speak to someone about this. "
" We had to walk 10 mins with luggage to a car park. They were quite rude. They refused to identify damage on car when we picked it up. We had to try to identify all the marks on a very damaged car. They tried to blame us for damage that was there at the start of the rental. (They were also trying this with another customer). They were difficult and stressful to deal with and should not be used by Autoeurope as they will damage your reputation. I have tried to contact you by phone on this matter but did not get through. 00353872314930 "
" Do not partner up with a alamo . Oversubscribed resulting in poor service.. Had to wait half an hour for transport to rank and then another hour standing in queue waiting for vehicle. On return a similar situation. . "
" See comment above. Car was excellent but to start off a holiday waiting in queue is not ideal and not good advertising for returning customer service. I have used autoeurope on many an occasion and can not fault them. "
" Staff always polite & helpful "
" Auto Europe suggested a "super cover" insurance protection. I called your customer service to ask if that is covering the local rent agency insurance.The customer agent confirmed it does and we will not have to add any extra fee for insurance to the local rent car cpny. When we arrived, the local rent car cpny confirmed it was not covering if any accident so we had to buy a 2nd insurance from the vendor! Result, I will pursue in Court "Autorent"for selling insurance coverage that are not necessary as we re not insured to the local rent car cpny. "
" Their depot is off site (no problem). After returning the car we were taken by bus to the airport. Instead of being dropped off at the departures drop off, we were brought to a car park considerably removed from the terminal. It would take minimal time to drop us at the terminal instead but the driver refused. Poor show! "
" Web site easy to use and all documentation was clear and easy to understand "
" No issues .Fast service and new car "
" The male employee went straight to the driver's door when we returned the car. He put the key in the door and turned it around. Immediately he said that somebody had tried to steal the car and that we would have to pay 130 from the hold on our credit card of 950 as we did not take out additional insurance. We have checked and now see that lots of other customers have had the same type of scam done on them in Faro by Interrent. Auto Europe should not use this company again. I am very disappointed on this occasion as we have been using Auto Europe for many years in the USA and were always previously treated very well "
" The male employee went straight to the driver's door when we returned the car. He put the key in the door and turned it around. Immediately he said that somebody had tried to steal the car and that we would have to pay 130 from the hold on our credit card of 950 as we did not take out additional insurance. I spoke to the female supervisor and she refused to close our contract unless we paid 130 for the door lock. I pointed out that the employee had not put the key in the door when he gave us the car. She was really rude to my wife and informed us that she is the boss of Interrent and that her boss is in France. This is the worst and most upsetting experience we ever had in renting a car.The car was not damaged while we had it. "
" First car we were given was in a very bad condition. It was scratched to the extent that it took over 40 mins to put it down on paper and more importantly it was disgusting filthy inside (stained seats and inside the door, wasn't even hoovered properly). Only after we complained, we were given a different car which we had no problem with. Also be careful what time you need to drop the car back as we were charged 30 euro for dropping it back at 7.30 am despite the fact they were probably open anyway as there was lots of people there when we arrived. "
" Already sent an email complaint to your department awaiting a refund and a reply. Hertz car hire was not helpful and provided terrible customer service as well as taken over 500 from my account with out my authorisation. Not good "
" Same as previous comments. awaiting a refund and reply to my complaint. "
" I was due to pick up the car on the 10th of ages but due a medical problem my wife had we could not pick up the car until the 12th ages when I contacted customer service to amend the pick up date the requested that I pay a extra 460 euro hence I cancelled our holiday . The customer service person was down right rude. I have used Auto Europe on many occasions and never had a problem but this episode has ruined all that . "
" Insufficient customer service, queries ignored. Very unsatisfying. Will never use Interrent again! "
" Queue time at Lisbon airport office of 2 hours. Queue time at car collection point of 30 minutes. I willnot be using this office in the future. However, the staff were polite and courteous. "
" all ok "
" I returned car on the rear wheel was a Scuff mark ,the lady dealing with me cgarged me 147.60 for a complete new alloy , she was to busy to inspect the damage with me I have appealed this bad service direct with Guerin & they have so far not acknowledged my complaint. "
" We were very happy with Guerin Faro. We were given a brand new Renault Captur. No problems thanks to all! "
" Very happy, were given a new Renault Captur. We had our own excess insurance policy a good idea I think. "
" Very happy "
" No delays on pick up and staff were very nice and friendly "
" Information given by Auto Europe was misleading and lead to a bad customer experience. please see points outlined below, 1. The company (Benerent) is not located in Lisbon Airport nor do they have an office there, there is an 6-8 minute walk to a carpark where the paperwork is filled out and the car is handed over at the carpark paystation. 2. Zero Excess was listed in the add and was one of the reasons that attracted me to this company, when the car was hired they insisted on a 600 deposit and as at that point I had no other choice to pay. They said the zero excess was not offered by Benerent, this was between myself and Auto Europe. 3. Car booked and photo shown was a saloon car, actual car given was a hatchback punto. call for more "
" Company Rep has said that they had nothing to do with the poor information given and Auto Europe are fully aware of where the cars are picked up and the type of cars that they rent out, it was also said that there is no zero excess, that an excess of 600 is charged to each customer. on return of the car you have to walk to Terminal 1 and get the bus to Terminal 2 which is not good. I asked for a lift to Terminal 2 as I was late and I was told no, at the last minute the I was offered a lift as they were dropping a rep to Terminal 1. I really appreciated the lift. if the correct Information had been given from the start I would of had not rented from this company as this caused me great stress during my holiday "
" charged me for nail in tyre. This could have been in tyre from pick up, but no proof. I felt that they were looking for an issue to charge me. Pick up took a long time, with 1/2 hour to process some customers. Mu process time was 10 minutes. "
" Excellent service- extremely professional I would recommend highlighting the clause of over 840km. "
" Good service and the car I requested is the car I received. I will be traveling to portugal again next year and I would use DOLLAR again "
" Excellent welcoming and efficient agent greeted me when picking up the car. Drop off equally efficient and pleasant. "
" trades under the name of Guerin so not easy to find. They are very particular about mapping every mark on the car before you take it and your deposit is clearly at risk if a minor scratch or dent is caused . One such mark was missed when we took our car . We drove on the motorway to our destination and back without incident . There was a mark on the boot which was not visible ordinarily but they marked it against us on return. In fairness after an argument no charge was made but this company clearly has a policy of forfeiting deposits where a car is marked. I would not use it again . "
" The attitude of the girl I met when returning the car was hostile and unfriendly regarding inspecting the car ,she was accusing and unapproachable eventhough it was determined that there was nothing out of place "
" ALWAYS VERY HELPFUL AND FRIENDLY "
" A smooth transaction from start to finish in relation to online booking. "
" Initially a very helpful and polite agent up to the point of my refusing to take additional insurance he was trying to sell us. He was very persistent which was very unpleasant especially as we pointed out we already had the cover with Auto Europe and showed him the written conformation on our booking documents. At this point his whole attitude changed towards us whereby he became disinterested to the point of being downright rude in completing the remainder of the transaction. In addition our car was not ready when we went to the collection point and we were told in a rather offhand way to take a seat and it would be ten to fifteen minutes before the car would be ready. Overall definitely not a pleasant experience. "
" Everything was fine however we did not get the car that we pre- booked and ended up with small car practically with no luggage space. This we found disappointing. "
" very dissatisfied with the companies that you use firefly are a sham and only interested in putting extra charges onto their bill we paid to hire a car and pick it up at the airport but never even collected it when we were told we dident have the right insurance and we had to pay an extra 64 euro , im sorry but i thought i paid for insurance when i hired the car from you i had third party it should be stated that i needed more not tell me my car is waiting i will never use this service again as i am dowm my rental fee for a car i never used and i would not recomend this service or firefly "
" they would not give me the car without agreeing to pay up to 188 euro on return, they said i had no insurance cover and wanted me to give them my visa details , i will never use this service again as i have rented cars many times in the past and never had this type of con tried to be played on me , i left the car with firefly and had to take taxis both from and to the airport very dissatisfied with auto europe for this farce i thought they were a good company and diddent deal with people loke firefly who it seems are just out to fleece the renter of cars "
" very helpful & accomodating "
" Can you provide a no-smoking option. Normally we are very pleased with the service however this time we were given a car that stank of smoke and dispite driving with the windows open/fan on full for the five days it remained as stong as ever and got into our cloths/up our noses. In the US there is a large penalty from the rental company for smoking in a hired car. "
" Great service, however the smokey car this time was disappointing. Ensure all cars are free from smoke smells prior to being rented. "
" Can you provide a no-smoking option. Normally we are very pleased with the service however this time we were given a car that stank of smoke and dispite driving with the windows open/fan on full for the five days it remained as stong as ever and got into our cloths/up our noses. In the US there is a large penalty from the rental company for smoking in a hired car. "
" Great service, however the smokey car this time was disappointing. Ensure all cars are free from smoke smells prior to being rented. "
" Quick and easy to understand website "
" A bit slow to get my car in Lisbon but great car and great service overall "
" please show the satisfaction rate of the rental companies "
" Thanks for the good service. I would recommend that the company use Tomtom rather than Garmin equipment. "
" I have used Auto Europe on many occasions over the past few years and have always been happy with their service. Your agent (Flynn) with whom I spoke was particularly helpful in offering me a more attractive rental package. "
" Some of your competitors offer a fully inclusive excess package at no extra cost. This removes anxiety regarding any damage to the car however small which may occur while being driven. "
" excellent service provided.very professional. "
" For car return it would be much easier to have GPS coordinates of INTERRENT.But even without that is not so difficult. "
" Excellent "
" Extra insurance too dear, should have purchased it with on line booking "
" My experience was generally very good. The web site was easy to understand. The only downside was having to pay up front where other companies allow a percentage of the total price. I took out a extra insurance closer to the date of arrival. It was not on Guerins computer system. "
" Similar to above really . Convience is the key at Faro airport as the rental kiosk is very close to the arrivals.area. I find Guerin a lot more expensive than some other companies but have good cars. I have used Guerin on a number of occasions now. "
" No problems. Did what it said on the tin. "
" Everything went as planed "
" Easy booking system with clear concise information. very helpful staff always contactable by phone to make any changes or answer questions. Good choice of car rental companies in Faro. "
" Europcar in Faro are excellent, efficient, courteous and very helpful. We used their frequent renter service which meant our documents were ready in advance. Our car was of very good quality and we found dropping the car back to the main depot and using the courtesy bus to the airport departures area very handy. We will continue to use them in preference to any other company when in Faro. "
" The whole experience was seemless and pain free which is what you want when hiring a car abroad. I would have no hesitation using Auto Europe again. "
" Having signed up for no excess CDW Guerin when I got to their office said that this did not cover window damage. Though the cost was not large it was the principle that annoyed me as I felt that i was fully covered with no excess CDW. "
" Great "
" Seamless - collected from airport, brought to office and on the road in no length. Easy drop-off too. "
" This year I purchased and annual policy from a UK company to provide us with cover for excesses, windows, tyre's and all the item that are normally added locally. We would have been happy to have this insurance provided by Autoeurope either on a per trip basis or with a recommended annual policy. "
" They seem to take longer than other companies to get customers to their rental. Also there is a requirement to queue twice which is very tiring after a long journey. They also have all our details on their system as we have used them for many rentals. They should be able to confirm and reuse our information reducing the delay for us and making them more customer focused and operationally efficient. "
" excellent service, and great prices. "
" Interrent were very helpful, and efficient. A pleasure to deal with. I had one issue with them, They required me to return the car with an empty fuel tank and they charged 79euro to fill it. The tank of a 107 Peugot could not hold 79euros of the highest grade of petrol!!! . It is a small car. "
" Whereas we always use Guerin they go through full information collection on every occasion. This could be completed far quicker speeding up customer service and reducing operating costs for rental companies. "
" As per comments above. I note that they inspect cars on return and again on departure. Retaining a log of car conditions would be far more efficient for them and transparent for customers. "
" Efficient handling of booking "
" As regular customers the complimentary upgrade was appreciated. "
" Excellent experience as a first time user. I will certainly book through Auto Europe again. "
" Top class service , very quick and efficient experience on collection and return. "
" Quick and easy to use site "
" Great car and multi lingual staff "
" Fantastic service through your customer assistant Anthony in the US. Good rates and very smooth experience. "
" Very friendly and relaxed people at the counter, despite the late pick up time, accurate preparation of the agreement and car near new with low mileage. The only thing (but it is not a complaint), it would be better to clearly state that, even if a customer choose to have the excess waived, however the deposit taken would be quite high (the amount frozen on the cc has been 1280 euros, so making this card unavailable). Of course I had another CC for the holiday but this may result in strong difficulties to have money enough ! With other companies, when subscribing the Supercover, the deposit is quite low. "
" excellent service from Guerin / drive 4 less in relation to their fuel policy. I booked with them because I stayed for 4 days and I could take and leave the car back full. Over 4 days, I only used 1/4 tank and this cost me 24. The other car rental companies need to move to 4 days too as they charge 90 for 4 days of fuel which is ridiculous. "
" excellent fuel policy for 4 day rentals. Other companies should be made to follow. "
" our dealing with auto Europe was ,as usual, efficient and trouble free. our one concern was with the full insurance which we took out with auto Europe. Interrent informed us that the insurance was not with Interrent directly and that we would have to cover damages directly to Interrent to a limit of 1200 approx. and we would then have to claim back from Auto Europe. we were of the opinion that our cover was complete and it made us a bit wary of having to cover any small dents or marks which always occur on holidays. fortunately we did not have any ,and no costs were incurred. this was our only concern "
" no problems with Interrent. service was fast and friendly and staff were informative and clear as to our needs. full insurance dilemma was a bit of a blow but would not deter us from using Interrent again "
" Very good "
" Car was provided with 7/8ths of a tank of diesel and I was asked to bring it back with the same. I would prefer if it had been provided full of fuel. As it happened I ended up bringing it back with a full tank as very hard to fill to 7/8ths when at a pump! Dont believe they had pre-allocated a car seat to my order even though we had included it in the booking. It wasn't a problem as there were enough there. "
" Very satisfied. All aspects of the car hire worked well. "
" Very helpful customer representative after 22.00pm in Budget office, Faro, on 26/6/13. No issues with the booking or with the car. Very satisfied overall. "
" Very satisfied with the servcice and who i dealt with . all the staff from gold car were amazing ad very nice truly recommend it and a big thank you to the girl ms rodrigues she was just so nice and help us in every way , thank you and hope to do business with yous again "
" Very satisfied with the servcice and who i dealt with . all the staff from gold car were amazing ad very nice truly recommend it and a big thank you to the girl ms rodrigues she was just so nice and help us in every way , thank you and hope to do business with yous again "
" Easy booking process, however the crazy hire full return empty fuel policy needs to be more transparent and flexible. There should be a choice option up front for those who wish to go traditional hire full return full. "
" Very friendly and efficient agent. same comment on the fuel policy, it's not customer friendly and can lead to frustration at the counter if care is not taken at the booking stage. "
" Excellent price on our rental with no hidden costs and a very low excess of 3.50 per day which is good value "
" Good service and accommodating with no hassle "
" Everything went fine except i realized that the two front tyres were worn away! So make sure tyres are all good before accepting car. "
" Used before - AOK "
" Used before - AOK "
" Very professional. easy to navigate website and pricing is clear and precise. "
" no problem with the company in general , but the cost of Full Insurance was high. we previously rented with " Interrent " through Auto Europe and the full insurance was half the price. But we have no quibble with the service !! "
" Great Value! "
" Goldcar's fuel policy - pay for full tank & bring back empty - is obviously there for their benefit & not the customers. Otherwise they we very good. "
" I think you should list the suppliers actually available at the airports as hiring a car from a "Local Supplier" is often troublesome and you have to invariably be brought from the airport to the supplier's premises. Getting back to these premises at the end of the hire can be very difficult. "
" Very happy with the service :) "
" Excellent service from AVIS = in particular Location Fuel Policy Value for money. friendly service. Method of collecting the Road Tolls I very regularly hire cars in Faro & this was the best overall experience to date. It is good that you put on your site who the service provider is and that is why I ll use your site as first call next time. "
" They were excellent - see above - the best all round service I've experienced in a very long time. I have recommended your site and Avis to my sister who is going to Faro shortly. "
" Whilst the staff were helpful, their policy of having to pay for a full tank of petrol/diesel no matter what mileage was not satisfactory. They also did not provide or sell any maps only the 8/day Tom Tom. "
" Have used auto europe several times and generally happy with service, although voucher link didn't work when sent on e-mail first time and I had to request it by e-mail "
" Highly dissatisfied. Excellent service when picking up the car, so only allowed about 2 hours 15 minutes to drop car back before return flight. What a mistake, service was terrible on return. Queue of about 7 returnees in front of me and 'manager' only one handling returns taking 10 minutes or more with each. Almost missed my flight and I'm pretty sure several german couples in front of us did miss their flights as a result of the terribly slow and incompetent service from inter-rent. Will cancel my rental if ever offered this company again "
" Warn when people are obliged to pay a full tank of gas for 90 by the rental company when renting a car for 2 weeks "
" Nice staff, quick and good cars. "
" suggest that car hire companies have English version handbooks avaiable "
" Very good price, good cars! "
" I would put 5 if there are not that stupid thing about the motorway toll fee, If you make it to be more easy to pay it would be perfect. "
" I am a regular customer-I am always satisfied "
" Excellent service-keep supplying diesel cars "
" Really you offer an excellent service and well done to all. "
" On collecting our car we had to wait in a queue of just two people for more than 50 minutes before we were served. This was because only one person was behind the counter while another member of staff appeared to be tidying up and unavailable to receive customers. This was far too long and spoiled the start of our holiday. This was annoying as I has [INVALID]ed Guerin from previous experiences that had been ok to good (waiting time on collecting car especially). In future I am now more likely to arrange to be collected from the airport and to rent locally at my destination. My experience with Auto Europe has been excellent over the years but you are so dependent on customer service or lack of it from your suppliers at Faro airport. "
" When booking with you and looking at the different company's I knew what there extra charge would to get rid of the excess would be a great help,this would let me know what I finally have to pay I know this did not apply this time because I took the refundable excess option Thanks "
" New website more user friendly. I like the fact that you can now view the terms & conditions of each car hire comany enabling you to make a more informed decision on selection. "
" Good service when we eventually found their office/desk outside. Great that you get a full tank of fuel and return same. "
" VERY GOOD SERVICE. "
" please inform clients to return car to DEPERTURES not arrivals. we returned to where we picked up the car and had to ring to be told it was in departures. police were not very pleased !!! but overall the service was prompt and professional. staff were pleasant and offered us options on cars and services. would recommend them "
" satisfied with car and service - however when booking i think you should mention about the 80 petrol/diesel charge. "
" Waited an hour before I got car. Only used quarter of a tank of petrol but had to pay for full tank. There is no way you would use a full tank of petrol in 6 days. Would nt go with them again. "
" The booking process was very user friendly and simple to use. "
" Was not told I had to put the excess charge on my credit card when booking. Lady at Guerin reception was fairly ignorant. Although I can see the logic in the process, it is quite frustrating having to pay for a full tank of fuel prior to collection of the car. We had an Eco model Renault megane and returned the car with half a tank of diesel. I would rather have had the choice. "
" Good prices, easy to arrange hire and payment. No problems "
" After completing the paperwork, waited for over one hour to collect the car.The car was a wreck on the outside - damage on every panel includiing roof. Filthy inside with badly stained seats & sticky brown substance on the centre console. Rear seats were wet - kids had to sit on towels. Air conditioning did not work properly - inadequate cooling. Had to accept the car as we were told no other available and we had already waited for so long "
" First time there were no hidden additional costs when I arrived at the desk to colect my car ... well done I got exactly what I wanted and more! "
" Only minor complaint is queue when I went to collect car ... Major plus was upgrade and general service overall ... I would be more than happy to use Guerin again "
" No problems with booking with Auto Europe "
" I arrived without my driving licence. Whilst I acknowledge this was an error on my part they would not accept a faxed copy which I had someone on stand by to fax to me. I had to change the whole details of the booking to my sisters name who has no experience of driving in Portugal. Cannot understand why a faxed copy of my licence was not enough. The same happened to somebody else and a faxed copy was accepted. Not sure what rental company "
" Excellent service and very helpful and couteous staff. "
" The excess we were liable for was a lot higher (E1500) than we have been accustomed to in other European countries. We were given an Audi A1 which is a very nice car but I am sure the Ford Focus we were expecting has more space. There were quite a few non-standard rental companies at Lisbon airport as well. Not sure if Auto Europe looked at these when searching for the best deal? "
" Would have been good if we were told about the Toll prior to driving but overall service very good. Would use again. As a suggestion, a sun screen visor would be a welcome addition when hiring in a hot climate as the seating and steering wheel was intensely hot many times and we needed to turn air-con on before getting into car. "
" I dont understand why i need to pay a full gaz tank on the renting only because i rented for more then 6 days and pay a much higher price by litter that if i have filled myself. All the rest on the renting was very good. "
" Very friendly staff. Nice modern building and clean waiting area. "
" Booking process was fine. It was the face to face experience that I have a problem with, see below. "
" I was not met with a hand-held sign-I had to look very hard to find rep.Interrent are not in the airport complex, so it takes a long time to actually take possession of the car, by the time you get a shuttle and fill in all the paperwork.The fact that you are penalised for dropping off the car early is ridiculous.The office was open, but because we were there before the time on the booking, we were going to be charged 25 euro.It is also very unfair that you have to return the car empty and don't get credit for unused fuel. One person to deal with all the drop offs wasn't satisfactory,particularly when people are rushing for flights.Shuttle bus was only 8-seater, which meant I had to leave my family behind while I went to check in. "
" Arrived late in the evening and had to wait 15mins in car park as Guerin did not have car ready (was still being cleaned) "
" This was my first time to use Auto Europe. And going forward they will be the first place I search for car hire before travelling again. "
" I found the staff to be fast, effecient and friendly. Very important when travelling with 3 young children. "
" Their full tank of fuel system is a rip off. I will not use Goldcar again "