AUTO EUROPE PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by DAVID - 17 September 2025

" Overall I've been a customer of AutoEurope for many years and would recommend their brokerage "

" Overall not a wonderful experience in Faro. Had over an hours wait after registering as not too many staff on duty. Took upgraded car which was ok but 80k kms on clock and plenty of marks but drove ok. Return was good but I've been charged an extra surcharge (only €12) but I've written to Europcar for explanation!!!! "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by BRENDAN - 13 September 2025

" Always good val "

" Efficient, no up selling has fully comp insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by KARL - 10 September 2025

" Excellent service , Value for money & car condition. However, It was unfortunate that it took almost 2 hours to collect my car. "

" At Faro Airport, (14:00, Sunday 31st August), The waiting & queueing time was excessive . There appeared to be too few staff and the waiting time in the sun could have been avoided if all the Gold Car staff-booths were manned. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 20 August 2025

" Nevus it was the weekend no one from auto Europe was available to help when I reached the desk to find they would not honour my booking leaving me and my family and in very awkward position of having to make our own alternative arrangements... when I did manage to contact you on Monday I found the staff understanding but the matter is yet to be resolved which leads me to the convulsion I am better off booking direct through the car supplier rather than a third party "

" Upon arrival i was informed that I needed 2 credit cards to complete my rental which is not in the terms and I did not have.. had to make a new booking through Avis which cost me the same again as the first rental, which was very inconvenient and influenced the course of our holiday "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TIMOTHY - 18 August 2025

" Happy with experience "

" Happy with experience "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VALERIA - 17 August 2025

" All ok "

" Insurance upsell practice from all car rentals lead to bigger queues "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by KEVIN - 11 August 2025

" Really poor customer service.. The phone number for Europcar was always engaged. Staff not aware what additional charges were applied!!! "

" I was charged €11.13 on my credit card after returning the car. The assistant advised me that the car was perfect and full of fuel, therefore there were no further charges pending. When I tried to get through to customer service after numerous attempts, she told me that it was part of the price or tolls. I told her that i didn't use tolls and I paid full price when I booked th car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LUKE - 08 August 2025

" Refer to email correspondence "4451785 Re: Cancellation of reservation 22276868e no" "

" no problem with sixt - auto europe are the problem - you won't answer my emails - this reservation was cancelled due to medical emergency "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MARTIN - 13 July 2025

" On arrival in Lisbon we were told thier is no car available for us and thier was nothing Hertz could do as it was Auto Europe who took the booking and it was our problem to solve. We were offered a lower size car and a take it or leave it. On speaking again to the Manger who was very rude, we got our size veichle for an additional charge of €140. Which was a 7 seat Dacia Jogger, and only hag space for bags once the back 2 seats were let down. "

" On arrival in Lisbon we were told thier is no car available for us and thier was nothing Hertz could do as it was Auto Europe who took the booking and it was our problem to solve. We were offered a lower size car and a take it or leave it. On speaking again to the Manger who was very rude, we got our size veichle for an additional charge of €140. Which was a 7 seat Dacia Jogger, and only hag space for bags once the back 2 seats were let down. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by HANNALEENA - 12 July 2025

" It's good to have the reassurance of an agency in case something does happen, I found their communication useful before to make sure I knew what to expect and made sure I had everything I needed ready. I've found communication with them easy. "

" The staff in the Lisbon office were so nice, which made a difference as I'm always worried something will go wrong when renting a car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIMON - 08 July 2025

" Happy with the experience "

" Efficient and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIDAN - 06 July 2025

" Everything and the website is really clear. "

" It's staffed by Hertz and their customer service is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DEREK - 04 July 2025

" Main issues are: The depot is about 2km from the airport, necessitating collection by van. The collection point is not clear. It is not in the Car Rental village but is located at P4 in the area for buses. The collection took some time, about 30 minutes and this is not ideal in very hot weather. Conversely, the trip back was clockwork and quick, partly because we knew what we were doing. Car Hire was cheap, so you have to allow for that. "

" No issues with the company other than: We booked a 308 Estate of similar (compact class) We received a Skoda Scala other option was a Fiat Tipo based on the fact that there was just two of us. I feel this was a level below expectations. But for what we needed it was fine. More importantly, the tyre threads were either at the threshold or just above being legal. This is unacceptable. At that time of the year if it rains the roads are lethal and you need good tyres. The car had been through the wars and felt it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ANDREW - 04 July 2025

" Very disappointed with the waiting time on collection and the unknown charge. "

" Huge wait to collect the car in Lisbon airport. The counter staff said that is normal. I wasn't timing but I think closer to two hours than one. I now have a charge of 22.29 on my credit card from them and I have no idea why. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOANNE - 02 July 2025

" Offering excellent selection but incorrect address was provided for drop off by Auto Europe in the documentation. Google maps thankfully came to the rescue. "

" Car in great condition, shuttle service was prompt and friendly and helpful staff. A little wait to pick up but to e expected due to time of year. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTINE - 24 June 2025

" I bought the top up insurance from Auto Europe but was told that was a third party insurance by Guerin and that I would have to pay for damages and then claim back from the third party - so I bought the top up insurance AGAIN from Guerin. Wasn't happy about that at all. "

" Guerin was fine to deal with and the car was fine. We were dissappointed about the insurance top up (see below). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DERMOT - 18 June 2025

" I have used this site for about twenty years with good satisfaction and using the star rating as a guide. How Goldcar have such a high star rating is beyond me. When I have used this site before I have stuck to renting cars from Sixt and Europcar with great success and satisfaction. Sixt are not represented on this site anymore so unfortunately I decided to try Goldcar. I will definitely have to rethink my choices for renting cars again and will go back to recommendations from friends. "

" "Value for money." They can not operate a car hire business for 66 euro for five days. They certainly can when they charge you 220 euro for a scuff damage to the drivers front rubber panel which you did not do. "Efficiency of counter staff". The counter staff are unfriendly at pick up and hostile on drop off. They have to defend the indefensible on a daily basis if my experience is anything to go by. The drop off young man at the desk said to me what did I expect when I was charged so little. " Condition of vehicle". The car was scratched and bumped and marked all over. When I looked at there own car report on pick up and brought this to there attention They said if one panel is marked or scratched they don't record all the damage on that panel and if a scratch is greater or lesser than a certain measurement then that decides whether they record it or not. We just wanted to get on with our holiday and took them at there word. I feel you would need to be an insurance accessor armed with a very accurate measuring device and a very good video recording device with lots of time. "Experience of drop off". See above. "How likely are you to recommend Gold car to a friend". No recommendation from me to a friend. A definite recommendation to an enemy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DANIEL - 13 June 2025

" .. "

" Overall very happy, one thing that really disappointed me was the customer in the queue before me was also with auto Europe and had taken out your insurance. The member of staff told them that they were not insured and convinced them to pay for Thrifty's insurance stating that if they had an accident they would not be covered. I thought this was misleading and unfair. I also had your full cover and declined there insurance. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by RAN - 11 June 2025

" Convinient and fast booking, good price "

" Excellent company, very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FERGUS - 10 June 2025

" Yes "

" I felt like I was pressured to get the extra insurance. We arrived at 1.00am and were left waiting and this felt part of a strategy to get you to rake out additional insurance "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by ALLEN - 27 May 2025

" See above comments relating to Budget FARO Airport "

" Pick up was smooth and efficient and I was dropping back the car at 4am and that was facilitated and i was shown where to drop the key. However I was not emailed a copy of the contract as I was told I would be by staff when leaving the counter. There was considerable damages scratches to the car and I could not check these against the contract. I took a video before taking the car from the carpark. Since I came home I have been charged €59.08 for Additional Services. At countwer I was told that I was paying €259 euro fuel deposit which would be refunded if i returned the car full. I have contacted Budget since and have been informed that part of that €259 was for 24 hour roadside assistance. I absoultely under no circumstances verbally accepted this at the counter. I declined addtional insurances as I have my own carhire excess insurance policy. As you can see from my account I do a number of carhires through Autoeurope and Ive never had such issues in past. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by SIMON - 23 May 2025

" Overall a very satisfactory process, from booking, value for money through to the rental period "

" The pick up process was very easy with Guerin staff available to steer you through the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DARRA - 22 May 2025

" Great experience on this occasion. "

" Happily I had no issues. Process was very efficient. Staff were very pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by WILLIAM - 19 May 2025

" All good "

" Excellent. Efficient Courtous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAYMOND - 15 April 2025

" Always a great range is suppliers at a price that suits "

" First experience with Centauro and I would definitely use them again. Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAYMOND - 15 April 2025

" Always a great range is suppliers at a price that suits "

" First experience with Centauro and I would definitely use them again. Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOSEPH - 31 March 2025

" No issues in or out "

" Quick efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RAYMOND - 19 March 2025

" Always find Autoeurope to be an excellent company to deal with "

" Very smooth process from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 11 March 2025

" Good site "

" Efficient "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PEDRO - 24 February 2025

" great value for money. no issues at all. "

" all went well although deposit was not full when collecting the car. after refering to the staff, a note was added to the contract and had no issues opon return the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DENIS - 19 February 2025

" Auto Europe has been my go to site for renting in Faro and I always get good value, using Suppliers based in the airport with good quality cars and a really efficient process. "

" Really good Experience. No delays at Collection. The Car was a bigger car than booked , which was really nice, but there were a number of scratches around the car and it was dark when we collected so very hard to validate the damage. Return was equally efficient, met by a pleasant guy who checked the car for fuel and milage etc but no painful wait time. I would unreservedly and indeed already have booked with Dollar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAMES - 14 February 2025

" Good "

" Did not give partner driver free as promised to gold card members "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIDAN - 06 February 2025

" When using a broker like AutoEurope I would expect the quoted charge to be the same as actual charge or close to it. On this occasion it was 35% higher? "

" Selecting no additional options at pickup and returned the car full fuel I was charged an extra €54.03 for options, VAT and location fees. Only possible charge could be a single motorway toll charge. Why ?? "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAMES - 05 February 2025

" EXCELLENT "

" VERY FRIENDLY & EFFICIENT SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NORMUNDS - 03 February 2025

" In general satisfied "

" A little bit of waiting too much to receive the car. There was only one person at the desk out of 4 desks in total at the office. But as soon as we got the attention everything went smooth)) P.S. The car was smelling a little bit of cigarettes. Seams that previous user where smoking in the car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by KEVIN - 30 January 2025

" Auto europe has always been a great service for getting good value car rental - however in the last few occasions I have noticed that when comparing prices the way the prices are presented is not as transparent as it used to be... The table with the cheapest prices ... when you go to book the extras bring up the price very substantially which used not be the case. Also no included in the highest level of extra insurance is ROADSIDE ASSISTANCE - That should be a basic - the car is afterall a rental - it is the company's car and if it breaksdown it really is down to them to get their car back and provide an alternative to the customer. Having to pay €7+ per day to cover such a basic requirement for a rental car is a BIG NEGATIVE "

" we arrived at the Sixt drop off location where we were supposed to return the car to be told by two sixt workers that the people who checked back in the car were not there and we could just leave the keys without getting the car checked and signed off. When we said this was not acceptable they suggested that we drive to the Sixt office in Faro Airport which we did in the lashing rain - to find the same attitude - just leave the keys when I asked for the car to be checked and signed back - it was done reluctantly and we had to wait for another customer who arrived after us to be dealt with. The car was checked and damage on a wheel was identified - we showed fotos of the damage ( taken at SIXT Pick Up ) - which proved that this predated our rental of the vehicle - we were told that the supervisor was not present and the worker did not have the authority to sign back the vehicle as "undamaged" and he said the only way was to check it back and take up the query about the damage with Sixt Online afterwards. When we insisted that this was not acceptable - he eventually phoned the supervisor and after some toing and froing ( all in portuguese - the worker's english like his authority to check back the vehicle was not operable ) The vehicle was checked back with "undamaged" certified. The ease at which both offices of Sixt wanted the vehicle handed back with no sign off from them on the spot made me feel that this was a systematic scheme to push customers towards a protracted online dispute resolution system. From experience this is a nightmare and luckily we had fotos of the car at pick up ( which was communicated by the worker to his supervisor on the phone with a degree of regret !! ) It all left a very bad taste and if a customer was under time pressure to catch a flight - you would give in and face inevitable loss of excess fees etc. I "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FARO, PT - Reviewed by EDANA - 19 January 2025

" Absolutely horrific experience, I will not be recommending Europecar to anyone, such a disgrace. HORRIFIC. NEVER AGAIN. "

" Unfortunately the counter staff were very unhelpful, rude, very bad service overall. I was given a smaller car than I had booked. I was not allowed to go with the option that i had booked online, as sales staff at counter would not allow it. I was ONLY allowed to sign off if I accepted the highest possible EXTRA insurance option, or I was not allowed to have my booking as offered through your online website portal. Your company are liers, you have falsely advertised a product which customers are forced to change at the last minute at the desk. For an off-season booking, this has ended up costing 10 times more than high season. I hope your sakes staff are satisfied that they have lost a lot of customers due to 1 little gain fir your employee to sabotage your service. Absolutely horrific experience, I will not be recommending Europecar to anyone, such a disgrace. HORRIFIC. NEVER AGAIN. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by CARLOS - 01 January 2025

" Auto Europe facilitates the car rental process at a great price. "

" Friendly staff. Vehicle is very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PHILIP - 25 November 2024

" great service. "

" very good service, when we found that we had a slow puncture. They sent two truck and taxi in 45 minute timeline that was promised (on a Sunday). Managed to repair on side of road in the end, which was great and saved a lot of hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TONY - 25 November 2024

" Great experience and great car. "

" All went so smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIMOTHY - 24 November 2024

" It was just what I needed perfect "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 22 November 2024

" Avis was not a good experience again "

" The car I was given was not on a par with the car requested. Seems like this is a ploy to get one to upgrade which i did for € 70 + this is the second time i have had this experience with AVIS in Faro. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JACOBUS - 22 November 2024

" There seems to be a industry two stream system around booking directly or through a third party and centred around insurance costs. Car hire itself is competitive, but it is the added insurance that has wide cost discrepancies, i.e. much higher when booking directly with car rental companies. However, if through a third party like yourself, the service becomes 'frosted', a subtle threat of possible damage, freezing a certain amount on credit cards, cars not properly cleaned on the outside, combined with bad lighting makes pre-hire inspection difficult, etc, etc "

" Overall I cannot complain about Centauro itself "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by DANIELA - 13 November 2024

" Overall good, as aleays with Auto Europe. "

" I was surprised, when staff asked me for a print version of the voucher. I live green and do not print. I showed voucher in my phone, but it wanst enough and staff ask led me to forward AutoEurope email with reservation to them. The second thing -front tires for the vehicle were very worn(not safe on vet surface). Luckaly, we experienced olny very light rain. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by JOSEPH - 28 October 2024

" When you make a booking a few months before your actual trip it can be difficult to look back through your emails to double check the exact details when you arrive ,why don't Auto Europe send you a reminder with precise pick up location for your car hire stating that the company you should be looking for is actually Hertz and not Dollar . "

" Once I actually worked out that dollar was part of the Hertz group and eventually found the appropriate location which really should have been made very clear by yourselves within 24 hours prior to my pick up ,after that everything was smooth. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLM - 24 October 2024

" I always use your company & have a good experience "

" I have been charged over €170 in addition to me paying you directly so am still awaiting a refund for the overcharge! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 17 October 2024

" Will be using them again "

" No nonsense, friendly staff and super organised. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JUSTIN - 09 October 2024

" Overall I have had good experiences using Auto Europe in the past so that is why I was so surprised that you would use a company like KLASS WAGEN. I still want a refund from Auto Europe so will have to follow up separetly I suppose. I an alos concered that KLASS WAGEN saved pictures of my passport & drivers licence - i asked them to delete but I am not sure they did . "

" When I arrived to collect my car I was given 2 option pay €350 insurance for 5 days and pay €350 deposit for tolls or they would block €3500 off my credit card and they proceeded to explain how any scratch on the car would cost me €700. So I declined as this felt like a scam to me and I had the use a taxi instead which was really inconvenient . See Tripadvisor reviews for similar stories - I called Autoeurope and explained the story and requested a refund but was told to call back . I have not been able to get throught to anyone yet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MAURICE - 01 October 2024

" Great experience in renting and dropping off Will do it again "

" Only issue was that they said they would refund the deposit that was paid on arrival I returned the car on Saturday and have not recived the deposit refund yet "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RUY - 24 September 2024

" I have rented so many cars from auto Europe and thus will be my last. I tried to cancel the hire just after booking with Tangerine because I read the reviews but customer service replied that they couldn't. "

" On Auto Europe web site location is set as airport but it is 11km away from the Airport then when you get to the vila that us their head office they charge you extra cost e.g out of hours works and then they blook your card with 3500€ or you pay their insurance that cost more than the car hire. My card is still blocked. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by LOUIS - 11 September 2024

" Very competitive "

" Superb, really nice car and friendly helpful staff and great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CONOR - 09 September 2024

" none "

" It was generally very good. The only thing I was a littel annoyed about was the additional charge for our plane being delayed. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOHN - 08 September 2024

" AutoEurope are consistently good. "

" Very good experience, no messing around trying to get more money off you! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VILAMOURA, PT - Reviewed by EDWARD - 23 August 2024

" Excellent experience although xar requested wasn't available..this appears to always be case with car rentals "

" Good service and good staff engagement "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by LIAM - 19 August 2024

" Great website. `Easy to use and understand. A lot of cars came up in search and the information re each car and price was really helpful to me making a decision. "

" The car was great with only 11000KM . The pick up location was in the airport which is great. Staff very pleasant and efficient. I would definitely use Firefly again, as long as they were competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 10 August 2024

" Definitely would recommend But the costs are very high and tolls very expensive "

" I had booked a manual car to hire We received a automatic car instead When we received the car the counter staff was a bit pushy with explaining the costs Unfortunately because of the 2/3 issues I had a accident within 5 minutes of hiring the car ( which I believe I wasn't fully at fault but definitely thought their was some issue with the car But been fully insured and collecting the new car the staff were excellent and had no issues from them on with the car hire Bringing the car back the staff were extremely friendly and helpful "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by WILLIAM - 10 August 2024

" Best options and flexibility "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MIRIAM - 08 August 2024

" See above "

" All good. Only comment was having to wash the car before car return. We never had to do that before and it was challenging when we had flight to get. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by JORGE - 03 August 2024

" We thought we had our rental sorted initially, the fact that we got told that on top of existing rental we must do another 191 EUR insurance for 7 days direct with goldcar felt like extortion. "

" Ripped us off with exorbitant insurance prices on top of what we have already acquired through vendor, alternative car did not correspond to the class we rented and vehicle was very dirty outside as if had just arrived from a mud race. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by OISIN - 02 August 2024

" awful "

" awful. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JAMES - 29 July 2024

" Have no issue with recommending Budget to others and will certainly be back. "

" Busy at the counter before collection but once I got to the desk the process was welcoming, professional and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AMRIT - 26 July 2024

" Experience with Auto Europe booking onlione was good. The pick up process at Surprice can be improved. Drop off was smooth and the person named Sally was very polite and helpful. "

" It was okay. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by EDMUND - 19 July 2024

" Overall very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIMON - 09 July 2024

" Auto Europe experience was very efficient and good value. "

" overall a very efficient and pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 08 July 2024

" Excellent service from Guerin at Faro airport. "

" Excellent service from Guerin at Faro airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BERNARD - 03 July 2024

" Very Satisfied "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by PANAGIOTIS - 01 July 2024

" Very satisfied with autoeurope. "

" Too much pressure on the counter to upgrade the booking (car and service). Not very collaborative in the car's drop-off (although they were open -we arrived at 08:05 in the morning) they practically denied to check the car and told us to drop the kyes at the key-box. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PORTO, PT - Reviewed by DAMIAN - 13 June 2024

" This is the second time I have rented from Sixt, both times it has been an excellent experience. "

" This is the second time I have rented from Sixt, both times it has been an excellent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IRENE - 10 June 2024

" Staff excelled. "

" Staff excelled. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOAO PAULO - 10 June 2024

" no comments "

" no comments "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TIMOTHY - 09 June 2024

" I was very satisfied "

" Good as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NIALL - 08 June 2024

" The size car I booked and paid for was not available on collection. We were given a smaller car with no refund or difference in price. The car did not meet our needs or expectations. "

" The size car I booked and paid for was not available on collection. We were given a smaller car with no refund or difference in price. The car did not meet our needs or expectations. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DENIS - 07 June 2024

" Very disappointed that your staff members tried to charge us double with a different car "

" When checking in to get my car, staff members tried to double the price with a different car, and said our car was unsuitable When we complained he backed down, we were really disappointed with a clear intention to get us a much more expensive car. When it was not needed "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by DENIS - 30 May 2024

" Very good Experience at the time of getting the car, thanks to a professional Staff member at check in. Also very efficient Drop off and again a friendly and capable staff member carried out the process. Car was good but there was some lingering odor from previous rentals. This lessened after a few days but maybe good to focus on the internal cleaning, especially for cars with cloth interiors. Overall a good experience and I would rent again from your Company. "

" Very good Experience at the time of getting the car, thanks to a professional Staff member at check in. Also very efficient Drop off and again a friendly and capable staff member carried out the process. Car was good but there was some lingering odor from previous rentals. This lessened after a few days but maybe good to focus on the internal cleaning, especially for cars with cloth interiors. Overall a good experience and I would rent again from your Company. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by SUSANNE - 28 May 2024

" Professional, courteous, competent service. "

" See below "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RENEE - 23 May 2024

" All in all a very good experience "

" I really appreciated the girl who gave me the car as she linked my phone into car for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THEOCHARIS - 24 April 2024

" Great "

" The only minor problem was the long wait (more than an hour) to get our rental car. But the staff were polite and the car was almost new and very clean, so I rate the whole experience as almost perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 20 April 2024

" all went smoothly "

" this experience was good My previous experience with hertz in Malaga was not good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by PADRAIC - 19 April 2024

" Very efficient as always. However, please tell me what this €121.16 charge is about? I took no extras from Alamo. "

" My pick-up and return went very well. The car was also good. However, please tell me what this €121.16 charge is about? I took no extras from Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by EAMONN - 15 April 2024

" As above "

" Very friendly & helpful staff .lovely clean new car with 2000 km "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHARLES - 09 April 2024

" I gave an email address when getting car the least I expect is an email outlining refunds on credit cards and a breakdown of money kept. I want to see the actual toll amount from the device in my car not an amount you decided on. It was explained that money was blocked on my card for tolls and I will only pay for tolls used "

" Was charged €110.49 exactly for toll charges on both cars I hired, both from centauro. Tolls should be no more than €3 per journey which in our case should be €12 approx. I paid a lot of money to hire cars and got no breakdown of refunds after returning the car. Poor customer service that allows hidden charges to be kept after hire is over. I expect transparency "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by BRENDAN - 03 April 2024

" A bad experience won't be using them again. "

" I made an error my driving license was out of date these things happen. The hertz guy told me to contact auto Europe and they offered no credit Very poor "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRENDAN - 25 March 2024

" excellent all round service "

" excellent all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN GERARD - 10 March 2024

" Easy to use site and clearly outlines what various charges covers. "

" Very efficient service - no issues what so ever with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 04 March 2024

" When the car is delivered, someone should be there to deliver it and check, together with the customer, any damage to the vehicle. "

" When the car is delivered, someone should be there to deliver it and check, together with the customer, any damage to the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by STEVEN - 21 February 2024

" very easy pick up and drop off. Staff were a pleasure to deal with. "

" very easy pick up and drop off. Staff were a pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRENDAN - 17 January 2024

" Usually give a quote competitive with the best available. "

" I couldn't fault them at all. Prompt shuttle to the airport, great car, great price, free second driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTHONY - 16 January 2024

" I find autoeurope generally have good prices and so far all my experiences have been positive. "

" Very straight forward and pleassnt experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CONOR - 13 January 2024

" Very frustrating, particulary as I have done nothing different than what I've been doing for over two decades of accident-free car hiring and after that, I don't even get a refund from Autoeurope. "

" They were fine, except that for the first time in over 20 years, they refused to give me the car because the credit card was in my wife's name, not my name. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DANIEL - 09 January 2024

" I wasn't happy with the pick up location details and had to phone Centauro direct. This shouldn't be necessary and had I not been to Faro before I'd have been completely lost "

" Good service, not the closest to the airport "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POMBAL, PT - Reviewed by HILARIO - 07 January 2024

" Super, très bonne réception par le loueur. "

" Très bien! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LUIS - 03 January 2024

" Great "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNE - 17 November 2023

" There was no booklet in the car so we did no know how everything worked. Centauro are too far away from the Airport it was not clear what we had to do. "

" When we left back the car there were scratches on the right side that we had not seen. They must have occurred when parked overnight. They are charging Euro 461 for them "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAYMOND - 06 November 2023

" Great price from Auto Europe "

" Very smooth process of pick up and drop off. Car given was a free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JOSEPH - 02 November 2023

" Repeatedly use Auto Europe "

" All good. Relatively new and well equipped car Corsa (eg Android Auto, cruise control, reversing camera, etc.). One minor quibble - only one mini van operates between airport and depot so you have to wait for a group being dropped off before you are picked up. However, would use again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 18 October 2023

" Otherwise all was fine "

" The car had all its dashboard information in Portuguese it would have been helpful if it was in english and as there were no english manuals we could not change it ourselves "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 16 October 2023

" Overall Good except for receipt of car process. "

" Only problem area is checking in for receipt of car and receiving car on 1st floor.Major concern is checking for marks on car in a relatively dark place, "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 12 October 2023

" Top class , excellent car hire rate , clean almost new car , friendly efficient and helpful service "

" Top class ,efficient friendly and helpful staff at counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CAITRIONA - 05 October 2023

" Sixt faro airport are fraudulent scammers. They gave us an old car full off marks & scuffs and told us we did the damage on its return. They spent abnormal amount of time looking for damage on its return. It was obvious it was a set up. I will never ever book with Sixt again. "

" Sixt faro airport are fraudulent scammers. They gave us an old car full off marks & scuffs and told us we did the damage on its return. They spent abnormal amount of time looking for damage on its return. It was obvious it was a set up. I will never ever book with Sixt again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FARO, PT - Reviewed by PHILIP - 02 October 2023

" Experience was fine until Europcar took money from my card with no explanation. They said everything was perfect when I returned the car so this is unacceptable and annoying having to now chase a refund. I understand the issue is with Europcar and not Auto Europe but if you want to help with this matter if would be much appreciated "

" We picked up car we booked and packed all our luggage and 2 kids in which took some time. Then when we turned on the engine ready to go I noticed a service light on the dashboard was lit up. I straight away mentioned this to Europcar staff. They were very sorry and had to give us a different car, a class up I think. This was very inconvenient with 2 small kids to unpack all and repack new car but anyway, we managed. Everything was fine with this car for duration. Returned car on time with full tank. Car was checked by Europcar member. He said everything was good and I signed out same. All good. Until 2 days later I have noticed Europcar have taken €130.99 from my credit card. No email or notice as to what this is for so I am currently trying to find this out from Europcar. I was the perfect customer so this is very frustrating. No wonder car rental companies get a bad name. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ALBUFEIRA, PT - Reviewed by JAMES - 29 September 2023

" Very good value otherwise "

" Car had an orange alert sign on screen which when i brought it back was only a service alert that had not been reset "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MICHAEL - 27 September 2023

" I got exactly what I signed up for and I am very pleased with the service. "

" The card reader didn't work so I had to use the desk service, but those guys were great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 09 September 2023

" The only problem was that the voucher noted that the meeting point was in the airport terminal, when it was actually in the P4 car park "

" Great rental company, good staff, clear process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSEPH - 19 August 2023

" I was a little worried about Turisprime after reading some reviews but they were ok in my experience and I would likely use them again. Service was slow at pickup but it was lunchtime so only 2 of 3 desks were active. "

" I was a little worried about Turisprime after reading some reviews but they were ok in my experience and I would likely use them again. Service was slow at pickup but it was lunchtime so only 2 of 3 desks were active. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by VINCENT - 15 August 2023

" Very easy to compare the options and prices from each company., booking was quick and easy. "

" Excellent service at Faro Airport for collection and drop off, very quick and easy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRENDAN - 08 August 2023

" The booking process and communication was very high standard "

" My problem is that I booked an suv and when got to counter there were none. We had 5 individuals with luggage so could not accept other cars been offered like Mercedes so had to take a corollla estate . T this car had broken air conditioner in the backseat. Given the temperatures in Portugal and because my autistic child ( 6 yrs old) required drives to regular it was very uncomfortable for her. The man at the desk did try his best but no other cars were available. I used AutoEurope last year and was delighted with experience but will avoid hertz "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

LISBON, PT - Reviewed by GAVIN - 24 July 2023

" very good "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAUL - 18 July 2023

" Brand new car A160e - amazing that the cable for hybrid charging was removed at collection, I was advised that was because they were constantly being taken or left at a charging station. Surely this could be covered by the deposit. "

" One of the easiest car hire experiences I've ever had. Be prepared for larger than standard deposit requirements €2k "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CONOR - 18 July 2023

" Very happy customer "

" Very good experience overall. Had to wait about 30minutes to collect the car but the staff were friendly and helpful and the car was exactly as ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KIERAN - 03 July 2023

" As above "

" Extremely slow check in. It took 2 hours. No apologies from staff members. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by SEAN - 27 June 2023

" Voucher does not state mandatory items out clearly causing invalid booking with no refund. "

" Poor service and policies "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by TIMOTHY - 14 June 2023

" Couldn't be better. "

" I found gold car a good experience as I do always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GREGORY - 14 June 2023

" Seem less. "

" Great experience. Great rates. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANDREW - 12 June 2023

" All good, but was not so happy as did not have a spare wheel, if got a puncture we had a kit that worked for 200km, and would have had to go back to the airport. If this had happened it would have wasted a whole day of our holiday. For another time how do I ensure that I would not have to make a long journey to get tyre fixed? I look forward to heaing from you. "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NIKOLAOS - 12 June 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JORDAN - 31 May 2023

" Good experience, I will use again. "

" Lovely car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 31 May 2023

" Not great "

" It took over an hour to get to the counter as clients who booked on the company own website were prioritised . Car we received was a disgrace and numerous damages were not identified on the sheet provided. Eventually they replaced the car. Overall a very poor service. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

FARO, PT - Reviewed by STEVEN - 22 May 2023

" Not great. Very confusing as to what I actually paid for "

" Took out full insurance protection. Was then told we didn't have it when we got to Europe car and they made us pay more so not sure what I paid you for "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by DAMIAN - 21 May 2023

" Excellent service "

" We picked up our car as planned in Faro Airport on 11/5/23 but the car developed a problem, we were unable to start it on many occasions. We contacted Firefly and they told us to come to the Hertz station at Faro Airport. We brought the car back there as requested, we were met by an extremely efficient Hertz agent who replaced our car immediately and could not have been more helpful. The whole transaction took no more than 15 minutes. Thank you Firefly/ Hertz . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ELISABETE - 09 May 2023

" All good "

" Everything went good. From the time I was collected in the airport until time I was dropped. Well done!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by BARBARA - 05 May 2023

" Overall, very good experience and good value for money. "

" Quick check-in and SIXT staff extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIALL - 04 May 2023

" No help "

" I forgot my license which is my mistake. I wasn't allowed change the booking to my wife's name which I think using "the system won't allow" is a cop out. And I even offered to cancel my booking and re book there and then for the same vehicle and pay €150 again but I was being charged €450 for the same car for the same duration. And again "the system won't allow" is nonsense. I walked 200 yards and got the same booking for €150 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by JOSE ALFONSO - 03 May 2023

" Booking is easy, changing anything after is messy and auto europe did not help resolving the issue kindly. "

" It is ridiculous that changing the name on the reservation requires re-booking with the fee at the time of change. Other rentals do it for free without additional extra fee. Also, when trying to change the name the offer was 3 times more than the original booking, which didn't even line up with the offers online at that time... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 01 May 2023

" . I never received an email confirmation of my booking! "

" Unmarked bus hard to find at Faro airport and a long walk from the terminus. The condition of this bus not great. Lots of pressure to buy extra insurance (not needed as I have an excess policy). Had to pay extra (approx. €18) for the tolls transponder. They are VERY picky about small scratches, although I was fortunate that there were no new ones at return. In fairness they do spend a lot of time checking the vehicle with you on the way out, so you know what to expect. I hate the fuel policy return like for like (full to full is best). The rental company always wins with this fuel policy "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 11 March 2023

" All good except the return. "

" I was hit for alleged damage very low down on returning car. This area was not inspected by the agent during the checkout process, which was done from standing position in the dark using iPad and a phone light. I have excess insurance and would use it if I had an incident, but I didn't and will not commit a fraud by making a false claim. I'm convinced there is sharp practice taking place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FRED - 05 March 2023

" Difficult to say because the sunglasses experience. "

" My wife left sunglasses in the car and when I rang back they were gone. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by JAMES - 01 March 2023

" ----------- "

" ------------- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SUZANNE - 10 January 2023

" This car kept coming up with a fault of not ready to drive and would not start for me. It wasn't reliable. Rang Guerin and they gave me number for assistance but they said they couldn't speak english. "

" This car kept coming up with a fault of not ready to drive and would not start for me. It wasn't reliable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by BRENDAN - 09 January 2023

" Usually very competitive. No hidden pitfalls. Easy to cancel. Easy to deal with if an issue. "

" No queue, car was immediately available. Staff very courteous and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOHN - 17 December 2022

" Works well "

" Great provider, easy process, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOHN - 18 November 2022

" Very efficient and reliable "

" Very efficient and reliable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BRIAN - 09 November 2022

" Lot's of additional charges that it wasn't made clear at the time of booking "

" Lot's of additional charges that it wasn't made clear at the time of booking "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by GARY - 25 October 2022

" Big huge scratches and dents on the car. Should not have been rented out "

" Very pushy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by MINDAUGAS - 25 October 2022

" I like booking through Autoeurope and had great experience so far until I had to deal with Centauro in Portugal. My honest advice is DON'T EVER book a car from Cuntauro even if it seems cheaper at first glance. You will be ripped-off and and up paying 2x the original booking price on their local charges and on top of that will have to deal with the most unprofessional customer service. Stick with the reputable providers for your car rental. "

" I have rented a car from Centauro in Lisbon on my week long visit. It was a horrible experience form the very beginning. First of all, the airport shuttle bus pick-up is very difficult to find as it's not signposted anywhere. I found it eventually and got dropped to their rental office along with 6 other people. The were 3 employees doing the contracts and with 6 people in the queue you'd think this wouldn't take long. Think again.. I't took almost an hour. The person who did my contract had a passive aggressive attitude. He was forcing the extra insurance on me at a premium price even though i had a full cover from a third party insurance provider - that's what I do all the time and never had an issue with other rental companies. After I refused it on the grounds that I had a full cover already, he bluntly told me that wasn't going to help me in any way. He said it hasn't happened yet that they wouldn't find damage on the car to charge for and started listing the cost - €500 if they find a mark on alloy wheel, €250 for a small paint scratch and the list went on. He also said they did not have a mechanism to handle damage claims through third party insurance. Bottom line was that I either had to pay their full cover premium insurance now or pay much higher charge for 'damages' later. It was not worth ruining a holiday over this so I paid, made a note to myself never rent from Centauro again and moved on. I had a great holiday in Algarve and forgot about all this until it was time to return the car. The lady who did the return inspection was beyond rude. She pointed her finger to a small bit of sand on the driver's side door mat and said she'll charge me the cleaning fee. I disagreed and refused to pay. She was totally dismissive, went off and charged the cleaning fee from the deposit they held on my credit card. The dispute escalated to the point that the police was involved. Do yourselves a favor and stay away from Centauro in Lisbon. It's the most unprofessional and rude customer service I had to deal with. Can only describe it as a rip-off scheme. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

FARO, PT - Reviewed by EAMONN - 21 October 2022

" No issues. Very straightforward "

" This was the best rental car, in this category, that I've ever had. It has 6 gears. It was diesel which made things a bit cheaper. And it was the cheapest deal on offer! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 16 October 2022

" As above.I think Auto Europe could do more at time of booking by gathering relevant information to help speed up Pick Up. "

" Pick up of car is extremely slow both at desk and receiving car.Why is it not possible to give Passport No,Driver Licence No etc when booking car through website, There were a lot of marks on car with one particular part of car protruding on back drivers side.This is a worry because we had experiences in the past (not with this company) seeking compensation for very minor issues. Checking out of car was extremely efficient. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by SUSANNE - 09 October 2022

" See 3. "

" Everything great except for additional insurance charge which was outrageously expensive. Took any good out of my Auto Europe booking experience "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by SION - 08 October 2022

" Europcar are almost as cheap as Goldcar, without the awful reputation. "

" cheap and they don't rip you off with damage profiteering: but irritating when they try to sell you the tank of fuel for 88EUR and that is the same price as from a petrol station but if you use more than a tank you'll find out it costs less than 60EUR. Tip: don't lie to a customer because they may automatically think you are a scumbag. The car was handed over with a flat tire warning, I had wasted enough time waiting around so I drove away and filled the tyres when I first filled the tank. then as I drove away from the petrol station the less than 1000km oil service warning went off. I checked the oil level and it was OK. So I was driving past the Europcar pick up point the next day and pulled in to warn them that the car needed a service and that if they don't change the car I will be bringing it back 500km past its service interval. they told me it was OK, I thanked them and took the name of the manager that OK'd me driving away. I would still go back and use them again because they are almost as cheap as Goldcar, without the awful reputation. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by PAUL - 04 October 2022

" Generally fine. The policy of not providing rates for optional equipment means a nasty surprise when the rates are revealed locally. "

" Car was in poor condition. Infant seat provided was unsuitable for a child 0-12 months. We needed to supplement it with parts from our buggy. Original child seat provided smelled like vomit and had to be replaced. Instructions for fitting the provided child and infant seats were not clear. A hold was placed on €1800 excess for "body work" damage. Desk staff were rude and obnoxious. Other staff were generally courteous. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PORTO, PT - Reviewed by ALFREDO - 18 September 2022

" No problem "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAT - 11 September 2022

" Speedy process but terrible car condition "

" Car was full of scratches and dents. The central locking didn't work. There was damage to the upholstery "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PORTO, PT - Reviewed by RONALD - 09 September 2022

" The experience with Auto Europe is always good. When you buy your insurance through AE, it actually applies. If you try to do that with any US based company, you'll be applying for a refund and pay way more at the counter. With AE, there are no surprises. "

" Thank you Auto Europe... again! Thank Avid, the counter staff saved my butt, being I picked up at the wrong location and made my trip unbelievable. I can't say enough good things here. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by THOMAS - 16 August 2022

" Generally positive "

" Generally very positive. Staff friendly. Car was relatively old with over 40k km on the clock. Not spotless but acceptable "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PORTO, PT - Reviewed by HUGH - 13 August 2022

" Happy enough again with AutoEurope "

" No van collection at airport - waiting an hour, got taxi. No meaningful apologies. Wanted to sell extra insurance, no real interest in customer. Return to airport attempt to charge for a scratch that turned out to be bird droppings - "not my responsibility to clean car" "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 13 August 2022

" Good service "

" Fabulous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by MARK - 21 July 2022

" Good.would like if you could get a yearly excess cover policy. "

" Helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by SIMON - 12 July 2022

" The collection and drop off experience was very good. "

" Overall good. The only negative was the price of the local "add-ons" was a higher than i expected and not very well explained. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTIMAO, PT - Reviewed by PAUL - 08 July 2022

" Seamless and painless. No stress and very straight forward. "

" It was a pretty painless experience overall. Biggest stress was trying to get taxi to location. No fault of anyone in Guerin or Autoeurope. Just not enough around early in morning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 07 July 2022

" You guys are the best! "

" Really happy. Only downsides were: (1) very high €1500 deposit required; and (2) their airport shuttle was small unbranded van so difficult to find and could cause delays as it only took 6 people at a time. But otherwise, great efficient service and lovely car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 01 July 2022

" Very surprised by significant increase in cost of car hire this year. "

" Gold Car service was excellent. The increased cost of additional insurance in Faro this year was disappointing. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SIMON - 29 June 2022

" Overall disappointing. "

" No shuttle service provided on arrival, had to walk with 4 cases and a two year old child. Reception staff unwilling to point out damage already present on vehicle...just told to check email but all damage listed in Portuguese so difficult to check. Poor customer service experience. Actual Car provided was ok. Return experience much better and shuttle provided back to airport after requesting. Overall somewhat disappointing. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by ADRIAN - 28 June 2022

" Unfortunately your partnership with Goldcar lets you down "

" Extremely dissatisfied with Goldcar. They claimed that I damaged the car which I didn't. They wanted me to purchase extra insurance which I already had. They were going to get the extra money out of me one way or another "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by BRIAN - 27 June 2022

" Always enjoyed AutoEurope assurances and service, thanks. "

" Avis provided a car which barely matched SUV class status. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 19 June 2022

" Everything else was very efficient "

" The Price was very high this time "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by THOMAS - 24 May 2022

" Overall happy enough with Auto Europe experience "

" Tried hard sell on CDW and insurance despite making it clear I was not interested. Desk staff were in training and a little slow to process details. Wait for pickup was in excess of 15 mins. Car was in "okay" condition and there was no attempt to conjure up false charges "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by ROBIN - 02 May 2022

" Excellent "

" Thanks to you, we know the people at Rentastar. They were very good to us. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GERRY - 25 April 2022

" As we came through a third party I felt this was a disadvantage "

" Not a great car, as it has plenty of body marks and dident drive great (fiat punto) "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FUNCHAL, PT - Reviewed by MICHAEL - 17 April 2022

" See above "

" We were very pleased with the service. Unfortunately the car broke down on the final journey to the airport, That can happen, it was a lovely car to drive. but Europcar dealt with it quickly and efficiently and offered a taxi service should we need it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 15 April 2022

" Europcar offered a very efficient and friendly service; I would wholeheartedly recommend them. "

" I found the pick-up and drop-off service very easy. Staff were friendly and efficient. Samuel, at Faro airport, was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 12 April 2022

" Reasonable "

" Generally speaking we were satisfied with our experience this time.The only issue was a tyre pressure warning light came on which was a bit disquieting. Did not give them highest mark because the person giving us the car did not want to know about additional marks and did not record them because he said the company did not worry about small marks on the car which was totally at odds with our previous experiences heretofore. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by BRIAN - 03 April 2022

" An excellent company to deal with. I will be using them for my next trip to Portugal in July "

" The counter staff representative was exceptionally helpful and a pleasure to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 30 March 2022

" Overall the experience of dealing with (1) A non-existent Firefly (2) A Hertz rep who believes in a Car Hire "Class System" and (3) A suspicious "Damages Claiming" Europcar has been very disappointing for me and my travelling companion. It caused unnecessary delays and inconvenience at both the point of collecting the car and returning the car with the added aggravation of arguing with the Europcar supervisor as to whether the so called damages was pre-existing or not. I have no doubt that the wheel trim damage in this case was there before I collected the car but there is no way for me to prove this. I don't believe that I could have taken enough photos in advance of taking delivery of the car as there were so many small scuffs and scratches, some too difficult to see, especially in the poor lighting conditions. So to conclude, I am very dissatisfied with the Car Rental Industry but not surprised! James Cotter. "

" Firefly did not have a desk at the Airport but was represented by Hertz which in itself was very difficult to discover - An A4 sheet on a small stand almost behind a ticketing machine was the only sign. There was a queue ticketing system in place which gave priority to Hertz Customers even if they joined the queue later than a Firefly customer. When I spoke about this to the Hertz representative the answer was "Well what do you expect for booking the cheapest company" - Not very customer friendly! And, keeping the best (or worst) for last, Hertz only had Electric Cars available when I eventually got to the desk (even though I had specifically not included same in the booking) and the attitude from the Hertz rep was a "Shrug of the shoulders" and "Tough luck, there's nothing I can do" Barbara I believe was the ladies name. I had to call Autoeurope Portugal and ask for assistance, the Autoeurope rep that I spoke to (unfortunately I cannot remember his name) was extremely helpful and did arrange an alternative booking with Europcar in a very short time. Unfortunately, the Europecar experience turned out to be not that good either - The car already had a lot of scuffs and scratches on it when collected (which were not recorded on the paperwork) - I had to ask the Europcar rep to record some of these on the paperwork before I took the car but she seemed not to be interested in doing so saying that it was "OK / OK" but I insisted - I took some photos of the unrecorded scuffs but I expect that I didn't see them all and the lighting was poor in the parking area where I collected the car. On returning the car I was asked to "Just leave the paperwork in the car" but I said that I preferred to stay with it until the inspection was completed - The rep "Found" additional scuff marks, one on the drivers door mirror and another on the front left wheel trim, both of which I refused to accept responsibility for as I definitely had not caused the so called damage. I spoke to the rep who had rented the car to me and asked to see the report of the previous hire and return but was told that "They were filed away" and could not be accessed - I then asked to speak with a supervisor, who when I went into the office, started to tell me that I was responsible for these "New" scuffs and would have to pay for the damages but I maintained that I had not caused them and insisted that he review any records that he had and would you believe it, he found that the scuff on the drivers door mirror was actually "An old damage" recorded on a previous hire. The scuff mark on the wheel trim remained in contention, but as I was returning the car earlier than expected and so effectively had a shorter hire, he offered this saving as a portion of the damage to the wheel trim so in order to bring the matter to a conclusion I agreed to pay the balance and continue to check in for my flight. During this conversation, with both the supervisor and the rep who had hired the car to me, I asked on several occasion why it was that the damages / scuff marks had not been recorded correctly on the paperwork before the car was released on hire but I failed to receive an answer, and when I asked the rep why she, at the point of releasing the car to me, had not seen the damage to the drivers door mirror the answer was that "It is very dark in the car park upstairs" and my response was that "It is nice and bright here in the rental returns car park so that all these "New" damages can be seen". I am aware that the Car Hire industry is notorious for this kind of behavior but this was my first time encountering it to this extent. I am very dissatisfied with the inaccurate recording of previous damage / scuff marks on the paperwork before offering the car for rental and for the "couldn't be bothered" attitude of the rep when I pointed out the unrecorded damage / scuff marks in this case before I took the car. As an aside, but worth noting, as I was leaving the supervisors office an American gentleman was approaching the desk saying that "I am being told that I damaged the car but the car was so dirty when I collected it I could not see if it was damaged at the time" I wonder how much he paid? One comment regarding Autoeurope customer support, very difficult to get to speak with somebody in English. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUNCHAL, PT - Reviewed by PATRICK - 18 March 2022

" Top class as ever "

" No dollar at funchal airport. Run by Hertz. I paid a bit more for a splendid car a Hyundai iconic hybrid and loves it. No hard sell on extra insurance. Option to drop off in the city when our flight was delayed for 2 days was good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 21 February 2022

" Overall excellent "

" Overall excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 04 February 2022

" The booking process is very easy and quick to use. "

" Great provider, very efficient, very helpful and friendly staff. The only issue is the distance of the base from the airport resulting in long wait times for the shuttle, however the service trumps that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by DECLAN - 01 December 2021

" see above "

" super quick automated checkin very helpful staff - definitely the best experience to date "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANTHONY - 17 November 2021

" I have used auto europe many times before and have never had a problem before, but I will never use goldcar again. "

" I paid a fuel deposit, which should have been refunded when I returned the car with the fuel tank full, but I haven't received it. I've contacted goldcar but they tell me that they didn't take the money, but they did. It shows as an item on my credit card statement. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 6

LISBON, PT - Reviewed by JAMES - 27 October 2021

" offers good choice "

" Registering for vehicle took 75 minutes as there were not enough staff on duty tp deal with the demand, it was very busy. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MICHAEL - 24 October 2021

" Same as above. "

" Very slow check in. A lot of info could be provided at booking stage to speed up process. A couple in front of us were being penalised for half hour late collection. Always very wary of Golcar from previous experience of penalties for damage to car on return when there was none. I in a very weak position as they have credit card and have a flight to catch. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by EAMONN - 22 October 2021

" See above "

" First class. Very simple pickup. Great the way the agent checked over the car with me before driving off. Return was equally good. And great value too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NICOLA - 19 October 2021

" See above. "

" I had a pretty positive experience bar the 25 minute wait to get to the counter & selecting a VW Golf but it was clear there were no 4 door golfs in the whole place, so I found that misleading. We had a Citroen C3 which the attendant didn't know the engine size of when I asked him & told me "we don't sell cars here, just rent them." I found this quite rude. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ELAINE - 08 October 2021

" Very disappointed that there was no one to assist putting in baby seat in car? Staff could see we were struggling and they told us to follow instructions? Also there was no water for wipers so while on motor way I was unable to clean dirty windscreen which created very dangerous driving conditions. "

" Very disappointed that there was no one to assist putting in baby seat in car? Staff could see we were struggling and they told us to follow instructions? Also there was no water for wipers so while on motor way I was unable to clean dirty windscreen which created very dangerous driving conditions. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by DUDLEY - 01 October 2021

" As usual Auto Europe does what it says on the tin!! "

" Having had to unexpectedly use motorway tolls and not having paid for transponder use, I twice attempted to pay the tolls at the Post Office as usual,but charges were not available. I included €60 cash in an early returns envelope to cover this cost, requesting a receipt, which I did not receive yet. However, I did not receive a bill for tolls either, so I am fine with that. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JOE - 28 September 2021

" See above "

" They have very little staff - we were in a line for at least an hour and a half with all our cases with only 2 people looking after clients so for this reason I would not use them. It was also 28 degrees and you are standing outside with no cover. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DEIRDRE - 26 September 2021

" Very bad giving a car out with extra Mark's and dents that are not marked on sheet and having to point out to an extremely busy staff member "

" Wen I picked up car there were extra Mark's on car and these had to be pointed out to staff member who was extremely busy and failed to mark the dent on drivers door which I took picts of on collection Then when I drop car back I get an email to say it was in a traffic accident which it wasn't.....very strange altogether "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

FARO, PT - Reviewed by ANNE - 22 September 2021

" It was all done v professionally "

" Could nt fault them at all. Everything was peefect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BREDA - 22 September 2021

" Efficient "

" While the cost of rental was considerably higher than my previous experience, the personal attention of staff especially Rafael, was top class, he took time to show how the instruments worked "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PATRICK - 20 September 2021

" As above. I have one small reservation with Auto Europe in that I turn 65 in a couple of months and you differentiate rates for over 65s while some of your competitors do not until 70. As a long time client this concerns me a little and would appreciate if you could look at this issue "

" I had another good experience using Auto Europe. The car was almost new and both the pick up and drop off went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BILL GERARD - 26 August 2021

" Only found out about their 2 hour no show policy at the desk too late. Charged an extra €294 for a car with full insurance even though not required or requested. "

" They only allowed 2 hours for pick up. Was four and a half hours late due to a passport control strike in the airport. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALBERTO - 16 August 2021

" In the web there was one price, which it was paid. Then, on arrival to the site, either you pay again deposit petrol and insurance for the ca or you can be left hanging. You are required to pay a deposit of 1200 euros and they will give it back to you in 28 days ! If they will you all ... Overall it would have been better in a clearer comunication was done, since nobody like to arrive to the place knowing everything is sorted, and then you are requiered to pay 250 euros more. "

" In the web there was one price, which it was paid. Then, on arrival to the site, either you pay again deposit petrol and insurance for the ca or you can be left hanging. You are required to pay a deposit of 1200 euros and they will give it back to you in 28 days ! If they will you all ... Overall it would have been better in a clearer comunication was done, since nobody like to arrive to the place knowing everything is sorted, and then you are requiered to pay 250 euros more. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BRIAN - 10 August 2021

" Very good indeed. "

" The wait was a bit long on the pick-up but overall very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIOBHAN - 24 June 2021

" No problems "

" Excellent service from guerin as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 06 December 2020

" Very clear and dependable "

" Very fast & friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DANIEL - 29 October 2020

" Booking was very easy and prices were very good "

" The pick up was supposed to be in the terminal but there were no counter staff in the terminal and we had to get a bus to collect the car "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CONOR - 02 August 2020

" All very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 20 July 2020

" Dependable "

" Good experience as always provided by Guerin Staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAY - 15 July 2020

" n/a "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EAMON - 03 April 2020

" See above! "

" Reservation cancelled due corona virus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LAURA - 22 March 2020

" Very great "

" Very great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILHELMUS - 19 March 2020

" We will come back to Auto Europe and to Sixt. "

" Friendly and efficient service staff and -process. The only remark: we received a Mitsubishi Space Star, indeed EDMR-category, but this is a very small car (especially for the luggage there is almost no space). The car is a lot smaller than eg. Renault Clio or VW Polo. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by JAMES - 15 March 2020

" No "

" Check in very slow, appeared to be under staffed and cars were not ready. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by ANGUS - 08 March 2020

" Good booking experience "

" Good experience and excellent vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SUSANNE - 06 March 2020

" Very good "

" The car I'd hoped for (Fiat 500) was not available. I was offered Hyundai i10 but then also offered and I accepted an upgrade which was great. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by CIARAN - 04 March 2020

" See above "

" Budget acted for Dollar on my rental I sought an automatic car at the budget desk and was quoted an extra 60 euro however on return the extra charge was 122 euro "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by KEVIN - 03 March 2020

" Overall Good. Exceptional value. Spoiled by slow shuttle collection from airport but I suppose you get what you pay for, but the charge for repairs is excessive. "

" Charged €398.99 for malicious key scrape on drivers door and slight scrape on rear door. Seems very excessive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PADDY - 27 February 2020

" Generally excellent. As stated admin pickup it's tortuous. "

" Admin at pick up takes too long. All else was excellent. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 17 February 2020

" This is the 2nd time I have used Auto Europe and it is a very easy to use website and process. It is clear from all communication what is required. I have found Auto Europe to consistently provide the best rates, and as a result have stopped using my previously preferred car rental aggregator. "

" Firefly has always provided me with great service and cars at very reasonable rates. Their staff are always friendly and professional. This time was no exception. The Firefly location in Faro airport is very convenient when compared to other budget operators - hence it is my preferred choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 15 February 2020

" See above "

" Confusion as to where to drop car back. Got 45e fine as arrived in at 830 pm on pick up date. Very disappointing and fine not representative of the 2minute drive staff needed to do. Wouldn't chose them again "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOSE - 05 February 2020

" Ok, but stressed on condition car received with multiple dents and scratches.. not a problem when it was returned.. "

" Too many car sratches and knocks to record properly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by MARCIN - 16 January 2020

" Hassle free as always. I'm very satisfied. "

" Hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JAMES - 16 January 2020

" Very happy "

" Very satisfied "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by THOMAS - 14 January 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by SUSANNE - 12 January 2020

" Easy to use, clear and simple. "

" Efficiently dealt with, by courteous and professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BARRY - 02 January 2020

" good "

" slow to process paper work on our arrival "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PATRICK - 01 January 2020

" Good experience "

" Everything worked out pretty well, no problems "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JORGE - 15 December 2019

" all always happy with auto europa ... but i think this drive and go company.The rules on delays should be better appropriate . "

" I want to say now that my displeasure is not with auto europe ... but I have to expose my total displeasure with the company (drive and go), my flight arrival time at 20.10 pm. because of strike at the airports in france..my plane arrived just before 22 hours, but I could only call that company at 22.02 pm, without success ... because the closing time was 22.00pm, until then unfortunately can not blame I had to book a hotel, it cost me 53 euros to stay until the next day ... when I arrived at the company offices the next day I explained the situation, they claim I have to pay 45 euros in fees to get the I said I would not pay this amount because it was not correct, because the vehicle was paid, the arrogant individual concerned, tells me that he was doing me a favor, because he had the right to cancel, because I did not do it. day that should, well disgusted with this situation. I agreed in the annulment, I asked for the following complaint book, I was intimidated after I did it, I was threatened by this person, that my luck was that he was in the workplace, because if it were elsewhere he would resolve the situation otherwise .. contact the police by phone, to attend the site..it was recorded the occurrence !! and I made another booking for auto europe to follow, no more problems "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOANA - 13 December 2019

" Very professional and all good! "

" 5 stars! Nothing bad to say! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 01 December 2019

" Very good value. smooth pick up and dropoff "

" Car digital controls were a bit confusing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by JOHN - 27 November 2019

" Felt like I was being set up for a claim for damage to the car. Ultimately it did not result in one but the experience felt like that "

" Hire car had several scratches. I pointed out some that had not been listed and was told that they were too small to note. When returning car it was checked like a fine tooth comb "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LISBON, PT - Reviewed by BRIAN - 09 November 2019

" Was really happy with the overall service "

" Good quality vehicle with effeciant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SIOBHAN - 07 November 2019

" Everything exactly as booked "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JURE - 05 November 2019

" Very satisfied! "

" Counter staff ... extremely long waiting time and fact that they want you to sell hundreds of extra options... Everything else was just perfect! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIDAN - 05 November 2019

" As in 3 above. Dont understand why you ask the same question twice "

" Very courteous, top class service, yet again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIKE - 05 November 2019

" Excellent "

" Excellent experience. No hassle or hard sell. Will definitely book again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOSEPH - 02 November 2019

" As above "

" Car was damaged when I picked it up. On return the damage was put down to me, as the return process didnt know that the car was previously damaged. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PORTO, PT - Reviewed by BRENDAN - 31 October 2019

" I get suitable cars at a good price from reputable suppliers "

" Efficient and meets my needs, mostly, for a free second driver and cheap cross border "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAULO - 31 October 2019

" Best price! "

" Great service. I've got an upgrade for free! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 27 October 2019

" Autoeurope provided the best selection and best value over other car rental aggregators. This is why I chose them. The booking experience was very good. I will continue to consult Autoeurope should those two conditions continue to be met. "

" They are very good value, frequently supply an upgraded car. Staff are always very pleasant. Speed of pick up and drop off was excellent - no queues. When renting I actively search for Firefly in the results, and if they offer a competitive rate, I will select them over other rental operators. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIDAN - 27 October 2019

" As above "

" Always great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NIKOLAOS - 27 October 2019

" everything was good "

" everything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 24 October 2019

" Great time had "

" Great to deal with but sometime toll tag dont work even if you put it on your rentel "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SHANE - 20 October 2019

" The AutoEurope experience we had was perfect, it was just the tent a star company that were the issue "

" The service from Rent a star at collection was not good. The staff were not up to speed with what to do and it took almost an hour to get the car. The car was perfect however and the drop off was fine. I would not use Rent a star again and wouldn't recommend them to anyone else due to the attitude of their staff at collection, where they were playing videos on their phone while we were waiting to get the car. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by HELEN - 20 October 2019

" New car supplied everything was perfect "

" Quick efficient friendly service no problems encountered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 15 October 2019

" All good. "

" No delays, good car and pleasant staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAEL - 14 October 2019

" Would use again "

" Only criticism I would have that it was very dark when trying to check out the exterior of the car. Needs to be brighter area "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 14 October 2019

" A wonderful easy collection of the car and return "

" A wonderful easy collection of the car and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BARBARA - 14 October 2019

" All good "

" Renting and returning experience was very smooth. Counter staff well trained and personable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DEREK - 08 October 2019

" first class "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PAUL - 04 October 2019

" Very pleasant and helpful staff "

" Was not aware of Auto Europe when the booking was made "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AIDAN - 03 October 2019

" As above "

" Always great. On return on this ocassion the person dealing with me gave out about the dirt of the car. We had been to the beach with a 6 year old and there was some sand and crumbs in the back. I have never known a rental company to complain about the interior of any car i have used over 20 years. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LISBON, PT - Reviewed by TOMAS - 01 October 2019