AUTO EUROPE POLAND Car Rental Reviews

KRAKOW, PL - Reviewed by LEANDRO CLEMENTE HIKARU - 13 February 2025

" Just a nightmare trying to prove that a scratch wasn't caused by me. "

" Everything was fine, till they try to charge me for a scratch not caused by me, simple because we didn't take the full insurance cover. It's of course overpriced charged. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 6

WARSAW, PL - Reviewed by MAREK - 06 November 2024

" I have been using Auto Europe very often "

" They don't provide car size I have booked , instead to get a jeep cherokee I had a Citroen C3. I was told to get this car or rent car in other car rental company. They blamed AutoEurope about miss booking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

WARSAW, PL - Reviewed by LUKASZ - 26 September 2024

" Highly recommend if you are looking for a car to rent "

" all good, quick process, hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by RIMVYDAS - 29 August 2024

" Works as it should - no problems "

" All fine - short queue, efficient handover, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by PRZEMYSLAW - 23 January 2024

" easy booking, competitive pricing "

" car had a lot of scratech on the body - hard to trace and prove when returning the car, most of them are irrelevant and after my rental I have received protocol with 3 more scratches. and I`m quite sure it was not the case, which I could prove with my pictures. When approached customer service for explanation they said that are irrelevant and I wont be charged, so be careful when collecting the car and document everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KRAKOW, PL - Reviewed by AGNIESZKA - 19 November 2023

" Good search engine but please put info in relation to specific renting company "

" Never ever again! The staff was not informative. Didn't bother to inform what car or what damge it has already, didn't show protocol of vehicle, didn't inform what type of fuel. Demand do I pay extra insurance. I informed that I have my own excess car insurance. Didn't satisfy him and told me that I have to clean the car or I will be charged 35 eur. I said that on my voucher there is no such a thing that I have to wash the car! I rented in many other countries and I've never been asked to wash the car. After going to the car park I found car which was dirty, mirrors, windscreen side of the car. I went back to the counter and said you are telling me that I have to wash the car but you giving me a dirty car!I heard: it is only wet.. I recorded everything and asked to clean mirrors as it is dangerous to drive with dirty mirrors! The boy at the lot was very rud and still arguing that the car is clean... but eventually cleaned the mirrors. Then told me that I have to leave as blocking space.. it was only 1 day renting. On the return I met guy walking into the parking and I told him to check the car. Firstly he refused that he finishes his job now but after convincing him that the car is just here he went down. He put his torch and checked everything. I told him that this car is now washed (I paid 5 eur on the petrol station beside airport) but I collected unclean car. He only said sorry. Such a waste of time with the Flextogo they're only looking to make perpetrator. Don't be foul with better deal and cheaper price it is not worth all the hassle with them! Important he didn't even send the email with documents after my request they appeared in my email. Avoid if you don't want to wate your money and time! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

WROCLAW, PL - Reviewed by GRAHAM - 02 October 2023

" Good experience overall "

" Good experience overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by DAVID - 29 September 2023

" had to wait for car to be ready with 2 small kids! not great "

" your site classed them as "at airport" but the reality was that we needed to take a shuttle bus to the location... felt I was miss sold a product "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

KRAKOW, PL - Reviewed by RADOSLAW - 29 June 2023

" Booking process easy. Good prices "

" Office was not located at the airport but 1km away. Not mentioned while I was renting a car, that caused confusion. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by JERZY - 02 May 2023

" I hope you can at least contact CarWiz as they don't reply to my emails/claims. "

" The car wasn't washed or cleaned inside and had only half tank of fuel instead of full tank. And then I was charged 1000 PLN for the scratches under the front bumper (only visible if you kie on the ground) which clearly had been made on a number of occasions before my rental. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

WROCLAW, PL - Reviewed by ROBERT - 24 March 2023

" Always good prices and you can change dates as well as cancel up to 48 hours with a refund. "

" Very helpful staff (Olieg and Ilian), hassle-free pick up and return of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by KAREN - 07 March 2023

" I always find the best deals with Auto Europe and I always recommend it to my friends. "

" Great and efficient service and friendly staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by MACIEJ - 23 January 2023

" First time used this app and Im very happy "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by BRIAN - 28 May 2021

" Wrong info about car No transparency with vehicle class when upgrading Un reasonable price product structure. Early drop off pro rata refund was negligible The upgraded vehicle was too small and not as described This is the second time that local rental instead of using auto europe in advance would have been to my advantage and using auto Europe product and price structure was to my disadvantage "

" Wrong info about car No transparency with vehicle class when upgrading Un reasonable price product structure. Early drop off pro rata refund was negligible The upgraded vehicle was too small and not as described This is the second time that local rental instead of using auto europe in advance would have been to my advantage and using auto Europe product and price structure was to my disadvantage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

WARSAW, PL - Reviewed by ANDRZEJ - 16 September 2020

" Do not want help me with dealing with global "

" They changed me 118 euros for little ash "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

WROCLAW, PL - Reviewed by ROBERT - 02 June 2020

" Auto europe jest ok, maja czesto promocje, korzystam bardzo czesto. Bylo by 10 ale niestety maja oferte z Globala. "

" Powiem krotko, dobra rada dla kazdego. Omijajcie GLOBAL szerokim lukiem!! Wypozyczam samochody kilka razy w roku, z Global spotkalem sie juz kilka razy (zawsze ten sam powod - maja najnizsza cene) typ mlodego wilczka z Wroclawia juz mnie rozpoznaje w dube upszejmy jak odbierasz samochod jak oddajesz wpisza ci uszkodzenia zanim wysla z tabletu do Ciebie na maila (prosty sposob, dowiadujesz sie na mailu ze na samochodzie sa uszkodzenia ktorych nie bylo jak brales samochod, oczywiscie typ Ci tego nie powie a maila dostajesz po jakims czasie jak juz siedzisz w samolocie), za kazdym razem to samo. Nie dajcie sie skusic niska cena (jak ja), lepiej dac troche wiecej w innej firmie, jakiejkolwiek byle nie Global (przerobilem juz kilkanascie i nigdzie nie bylo problemu tylko w Global. P.S. myslalem ze oddzial we Wroclawiu jest do bani ale okazalo sie ze to samo spotkalo mnie wczesniej w Krakowie!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by ANDREW - 20 March 2020

" Cancelled a few minutes after the 48 h due to being not able to go due to the corona virus got charged full mmamnount not very happy "

" Did not use then "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by WOJCIECH - 28 February 2020

" Ok "

" They charche me out of hours fee. I collect car at 23.30. On vouche i have information about this but after midnid sur charche. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by JAN - 19 February 2020

" Good price, fast booking. All OK. "

" All good, no complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by ROBERT - 04 January 2020

" Wszystko ok, maja co jakis czas promocje na wynajem samochodow. Korzystam z AutoEurope od ponad 7 lat. "

" W czasie odbioru samochodu Global ma gdzies ze samocho jest niedomyty, generalnie mi to nie przeszkadza, ale kiedy oddajesz facet sprawdza samochod w kolo 10 razy, szuka najmniejszej ryski (nawet takiej delikatnej do spolerowania). Sprawdza zarysowania nawet pod spodem pod zderzakami. Zrobilem zdjecia rys w czasie odbioru wiec niczego mi nie zakwestionowal. Ale biada temu kto nie sprawdzil i nie zrobil zdjec. Zdarzylo mi sie ze uszkodzenia na karoserii nie byly wprowadzone do protokolu wydania i po oddaniu auta musialem za nie slono zaplacic. Do firmy Global: jezeli sa uszkodzenia, nawet bardzo delikatne ryski (w innych firmach rysy do 5cm nie sa brane pod uwage ale u was sa) to maja byc wpisane do protokolu wydania! Klientowi jest bardzo trudno sprawdzic samochod w czasie odbioru szczegolnie w godzinach nocnych kiedy jest ciemno. Wyglada to na probe naciagania klientow na naprawe za szkody ktorych nie wyrzadzili Generalnie nie podoba mi sie polityka zdawania samochodu, pracownik sprawdza auto z zegarmistrzowska precyzja jakby ogladal diament. Bardzo czesto wynajmuje samochody (czesciej za granica) ale tylko w Polsce (Global) tak wnikliwie sprawdza kazdy drobny szczegol. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 6

KRAKOW, PL - Reviewed by PATRICK - 25 December 2019

" I will be documenting my experience widely about avoiding Autoeurope and global in the future "

" Global are a bunch of scammers. I write a travel blog and I will be recommending people to avoid using global and also avoid auto Europe because you work with global despite the multiple reviews of global making up scratches "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by MIHAILS - 18 September 2019

" Poor organization "

" Delay (check-in and drop-off) "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

WROCLAW, PL - Reviewed by TOMASZ - 14 September 2019

" Great service! I will go back again in the future. "

" Easy process of car collection. I've got Toyota Corolla as a compact car, really nice one, very spacious, really happy about driving this car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by JACEK - 08 August 2019

" Autoeurope used to be my favorite company, till now. Unless I get substantial help from you in the next few weeks, it is unlikely I will trust you again. "

" This company is a scam, very organised criminals stretching the law to steal the money from customers without any consequences. I am still waiting for their next step and I will follow up later with autoeurope and I hope to get help from you. Autoeurope should never be directing any client to Global Rend a Car in Poland, if you really care about your own reputation. I also suggest to read the other customer comments which I found only recently, and they unfortunately turned out to be true in my case - this company makes income from fake claims that are impossible or very difficult to defend for impossible not notice pre-existing damages, hidden internal stains, cancellations for late arrivals etc. And they are actually very well organised and prepared for any action against them. https://ie.trustpilot.com/review/www.global-rent-a-car.com "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

WARSAW, PL - Reviewed by JACQUELINE - 11 June 2019

" I think you need to arrange a specific location at Warszawa Centralna for pick up and drop off. I did not understand when making the arrangement to pick up at the train station that there was not an office there. I nominated 1pm but was running a bit late. The gentlemen who met me was very polite but we did have trouble finding each other. Even some kind of sign or notice would help. The car has damage to the front of the vehicle but the agent told me that the car was perfect. I only realized there was damage when I got the car to my friend's apartment. When I rang the agent he was apologetic and acknowledged the error so no harm done. "

" I think you need to arrange a specific location at Warszawa Centralna for pick up and drop off. I did not understand when making the arrangement to pick up at the train station that there was not an office there. I nominated 1pm but was running a bit late. The gentlemen who met me was very polite but we did have trouble finding each other. Even some kind of sign or notice would help. The car has damage to the front of the vehicle but the agent told me that the car was perfect. I only realized there was damage when I got the car to my friend's apartment. When I rang the agent he was apologetic and acknowledged the error so no harm done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KATOWICE, PL - Reviewed by MICHAWL - 17 May 2019

" Budget/Avis charged an additional €149.02 to my card without explanation. I have emailed them but have not received a response. Can you please provide an explanation. Mike "

" Budget/Avis charged an additional €149.02 to my card without explanation. I have emailed them but have not received a response. Can you please provide an explanation. Mike "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by ARKADIUSZ - 10 April 2019

" Avoid "

" Warning! Be very careful using Global. They have very bad reputation (hideen charges etc). My experience: three man sitting in the back room ignoring customers they were arrigant as well. Do your own research before booking with this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by JAN - 04 April 2019

" Seamless rental experience. Fast customer service replies, in case of queries. "

" No issues, all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by LUIZ GUSTAVO CARDONHA - 23 February 2019

" I am happy with Auto Europe. "

" To be honest I only enjoyed the rental because of the price I paid for it. The guy at the counter made me buy petrol in advance, which is something that I had never done before. I have rented many car before and my credit card was always had enough credit on it. Fro GLobal no. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GDANSK, PL - Reviewed by PIOTR - 19 February 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WROCLAW, PL - Reviewed by BOGUMIL - 08 February 2019

" The car has no winter tires, and should. I had to pay for the entire fuel tank, and I did not use it "

" The car has no winter tires, and should. I had to pay for the entire fuel tank, and I did not use it "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

WROCLAW, PL - Reviewed by ROBERT - 23 January 2019

" Dobre promocje, jedyny problem to Global jak narazie. "

" Cena bardzo dobra ale.... Drodzy klienci to jest pulapka, przy odbiorze samochodu sprawdzajcie dokladnie kazde mikro zadrapania, drobne ryski czy mikro wgniecenia nawet takie ktore normalnie sa uwazane za nic takiego. Gdyby nie to ze ostatnim razem zaplacilem za uszkodzenia ktorych nie zrobilem (Global - Katowice) nie sprawdzal bym tak dokladnie. Otoz przy odbiorze samochodu w protokole wydania byly tylko 2 zaznaczone rysy, okazalo sie ze samochod jest podrapany z kazdej strony jak rowniez pod zderzakiem. Na moja prosbe Pan wydajacy mi samochod dopisal kolejne 13 zadrapan ktore mu wskazalem. Gdyby nie moja czujnosc zaplacilbym za malowanie calego samochodu poniewaz Pan ktory odbieral samochod sprawdzal go jak chirurg (nie przesadzam - to jest fakt). Na dzien dzisiejszy nie polecam nikomu firmy Global, maja promocje na wynajem ale klienta chca nieuczciwie oskubac. Normalna eksploatacja samochodu w Global nie ma miejsca, samochod po oddaniu musi wygladac jak nowy. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 2

KRAKOW, PL - Reviewed by LIAM - 17 January 2019

" Very happy with car, bigger than expected "

" No problem picking up car. Car wasn't checked in my presence when I returned. I would prefer if it was checked immediately "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by KATARZYNA - 22 November 2018

" Good experience, I would recommend that company. "

" Good experience, I would recommend that company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by FIKRET - 12 November 2018

" smooth pickup, same as drop of. "

" everything was geat. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WARSAW, PL - Reviewed by LUKASZ - 30 October 2018

" Would recommend "

" i am really happy with the rental, very quick and efficiency, car clean with no issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by GRZEGORZ - 29 October 2018

" Straight forward booking. "

" Quick and easy collection. Car in good condition, reliable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by ROBERT - 24 October 2018

" Bardzo dobra wyszukiwarka samochodow, korzystam od kilku lat. Co jakis czas promocje na wynajem samochodu. Pozdrawiam Auto Europe, Robert "

" Generalnie wszystko ok. dostalem nowy samochod (419km na liczniku) za dobre pieniadze, ale z kilku rzeczy nie jestem zadowolony. Na wydanie samochodu czekalem 45min, byly tylko trzy osoby przede mna. Pani za okienkiem spytala czy chce dodatkowe ubezpieczenie, powiedzialem ze nie poniewaz mam wlasne dodatkowe ubezpieczenie. W takim razie blokowana jest kwota 2000zl na mojej karcie na co sie zgodzilem. Moja karta kredytowa byla wazna do nastepnego miesiaca, Pani za okienkiem wyjasnila ze nie wyda mi samochodu bo karta musi byc wazna conajmniej 3 miesiace. Informacji tej nie dostalem w trakcie rezerwacji samochodu. Szczescie ze mialem przy sobie inna karte. Nastepna sprawa to wydanie samochodu, spytalem czy ktos sprawdza samochod przed wydaniem i sporzadza protokol wydania. W odpowiedzi uslyszalem ze to jest nowy samochod i nie posiada zadnych szkod a protokol wydania dostane mailem. Tak tez bylo, dostalem na maila w kilka minut po odebraniu samochodu protokol wystawiony przez FLEXRent Sp. zo.o./Global. Faktycznie protokol nie zawieral zadnych defektow. Sprawdzilem karte, zostalo zablokowane prawie 500 Euro. ok. Po dwoch dniach odprowadzam samochod do wypozyczalni. Samochod zostawiam na parkingu i robie kilka zdjec dokladnie o godz 21:21, ide do okienka (2min) a okienko zamkniete a mialo byc czynne do 22. Dzwonie kilka razy na numer z informacji na okienku, nikt nie odbiera a samolot mam za pol godziny. Wrzucam klucze do wrzutki. Po przylocie na miejsce dostaje protokol zdania pojazdu wystawiony przez ta sama firme FLEXRent Sp. zo.o./Global z godzina wystawienia 21:23 (jak to bylo mozliwe skoro nikogo tam nie bylo?) w ktorym znajduje dwie zaznaczone rysy, z przodu i z tylu. Sprawdzilem karte, dalej zablokowane 500 Euro na koncie. Mysle sobie wtedy ze firma chce mnie naciagnac na naprawe. Zglosilem sprawe do mojego ubezpieczyciela, powiedziano mi ze musze czekac na protokol szkody. Czekam kolejne trzy dni, nic nie dostaje na maila a pieniadze dalej zablokowane na karcie. Dzwonie do Global Polska, powiedziano mi ze mam czekac do konca tygodnia na protokol a jezeli nic nie przyjdzie to bedzie znaczyc ze wszystko jest ok. i oddaja mi pieniadze. Po kolejnych dwoch dniach pieniadze zostaly odblokowane, nie dostalem juz zadnej informacji od Global czy tez Flex Rent. Podsumowujac, z samochodu korzystalem tylko ja, parkowalem i zostawialem samochod zawsze majac go na "oku" wiec nie jest mozliwe ze ktos czy cos go porysowalo. Rowniez nie jezdzilem wsrod krzakow czy innych zarosli. Jestem zawodowym kierowca z dlugoletnia praktyka, rocznie robie ok 100tys km samochodem osobowym. Przez ostatnie 5 lat korzystalem z dwudziestu kilku wypozyczonych samochodow, nigdy nie bylo zadnego problemu czy nawet domniemania ze ktoras z firm chciala mnie oszukac. W moim przypadku sprawa zakonczyla sie happy endem, ale chcialbym przestrzec innych wynajmujacych jakie problemy moga ich czekac. Pozdrawiam. Robert "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KATOWICE, PL - Reviewed by RAJMUND - 06 October 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRAKOW, PL - Reviewed by AIDAN - 01 September 2018

" Not good "

" Didn't have the car I booked, give me a lower class car for the same price. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 5

GDANSK, PL - Reviewed by TOMASZ - 31 August 2018

" I can't wait for next time "

" Quick and professional service "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

POZNAN, PL - Reviewed by PAWEL - 08 August 2018

" Don't recommend to anyone "

" Paid 36 euro fee due to flight delay And 200e for damage not done during my rental period. Well done! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by DAVID - 30 July 2018

" I am angry that companies can get away with these hidden pricing structures. You should be more transparent as to what costs will be incurred when adding multiple car seats to the booking so that I can compare prices more accurately with your competitors before booking! "

" The contact person was 20 mins late. Doesn't seem like much unless you have two over tired children with you. I feel cheated that during the check out process I was able to add 2 car seats with no mention of additional cost. Then, the small print (after payment was made) stated that I will be charged 147 PLN per rental but when collecting the car, I was charged almost twice that as I was told that the cost is per seat, not per rental. to rent the 2 car seats cost more than to rent the car and yet I was not told this during check out. The small print clearly stated per rental and so I feel cheated even by the small print. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RZESZOW, PL - Reviewed by MICHAEL - 29 June 2018

" Fingers crossed, went off without a hitch "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

POZNAN, PL - Reviewed by BARTOSZ - 14 June 2018

" 10 points "

" Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by DAVID - 16 May 2018

" Autoeurope is good. Using the company for more than 8 years now. "

" Everything ok. Car not washer on collection. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

WARSAW, PL - Reviewed by MICHAL - 20 March 2018

" Brand new car in agreed segment. Easy going staff. Hassle free "

WROCLAW, PL - Reviewed by ROBERT - 21 February 2018

WARSAW, PL - Reviewed by EMIL - 20 February 2018

WROCLAW, PL - Reviewed by ARNAS - 10 February 2018

" No problems "

" Very good company "

WROCLAW, PL - Reviewed by ANNA - 26 January 2018

WARSAW, PL - Reviewed by MARCIN - 16 January 2018

" will deal again "

" Will never deal again, after 2 weeks got invoice 150 euro damage( Scratches) which never did. This company is a BIG JOKE, no number customer service, no response Rang 3 times 3 different numbers nobody can help, just send me invoce and stop responding, only email contact but no answer, scum, DO NOT RENTAL FROM THEM, be aware, HIGHLY NOT RECOMMEND... "

WROCLAW, PL - Reviewed by JOANNA - 12 January 2018

KRAKOW, PL - Reviewed by MICHAEL - 27 August 2017

" Car of type requested was not available upon arrival - an alternative vehicle was then provided - Citroën Picasso - car of type requested was then made available the following day - this was a petrol engine as a diesel engine was unavailable - diesel had been requested as per original booking "

SZCZECIN, PL - Reviewed by MAREK - 23 August 2017

" I wouldn't recommend this company to anyone. I am very disappointed with the cost hidden. I did not had a chance to drive your car but I was charged anyway. Unfortunately it was my fault but I should't be charge for service which I have never used. I agree to pay penalty fee but not the whole lot. I hope I will never deal with this company again. Please provide a full correct of action to your service members who were very rude to me and couldn't find solution to my problem "

WROCLAW, PL - Reviewed by SAMUEL - 21 August 2017

" Reasonable price. "

" Very efficient, hassle free and fast. Well done. Got better car than expected. "

KRAKOW, PL - Reviewed by THEODOROS - 05 July 2017

WARSAW, PL - Reviewed by LUKASZ - 29 May 2017

" As always no problems. "

" Very good, no problems. The car was great (Seat Leon) and new (2000 km). Although it was dirty outside and could have been cleaned before in my opinion. But overall very good service and very good car for a good price. "

GDANSK, PL - Reviewed by JERZY - 26 May 2017

WARSAW, PL - Reviewed by ANDRZEJ - 04 May 2017

GDANSK, PL - Reviewed by JERZY - 31 March 2017

" Car was supplied 1 hour later, dirty, when I returned the car they were again 1/2 hour late, they have no office at the airport, it's difficult to contact them, so I wasted nearly 2 hours "

GDANSK, PL - Reviewed by FRANK - 21 March 2017

" We had to change the time of the drop back of the car and there was no problem. The car could probably have done with a wash on the outside but it was okay. "

WROCLAW, PL - Reviewed by ROBERT - 08 March 2017

" Chce opisac sytuacje jaka mnie spotkala na lotnisku Wroclaw.Samolot byl spozniony 15min. Po wyladowaniu otrzymalem SMS ze mam sie skontaktowac z podanym numerem w celu odbioru samochodu,co uczynilem. Zostalem poinformowany ze samochod bedzie dostarczony w 5-7min. Czekalismy na Pana z samochodem 30 min.Ok. to sie zdarza nie mam o to pretensji,sam oddalem samochod kilkanascie minut pozniej-korki we Wroclawiu.Bulwersujace jest natomiast to ze zostalem poinformowany przez Pana wydajacego mi samochod ze mam zaplacic za parking,na co sie nie zgodzilem.Wydajacy powiedzial ze mam sobie zadzwonic do biura gdzie zamawialem bo on jest tylko posrednikiem.Powiedzialem ze rezygnuje z samochodu,po czym zaplacil i wydal mi samochod. Pozytywyy: nowy, czysty "

" Chce opisac sytuacje jaka mnie spotkala na lotnisku Wroclaw.Samolot byl spozniony 15min. Po wyladowaniu otrzymalem SMS ze mam sie skontaktowac z podanym numerem w celu odbioru samochodu,co uczynilem. Zostalem poinformowany ze samochod bedzie dostarczony w 5-7min. Czekalismy na Pana z samochodem 30 min.Ok. to sie zdarza nie mam o to pretensji,sam oddalem samochod kilkanascie minut pozniej-korki we Wroclawiu.Bulwersujace jest natomiast to ze zostalem poinformowany przez Pana wydajacego mi samochod ze mam zaplacic za parking,na co sie nie zgodzilem.Wydajacy powiedzial ze mam sobie zadzwonic do biura gdzie zamawialem bo on jest tylko posrednikiem.Powiedzialem ze rezygnuje z samochodu,po czym zaplacil i wydal mi samochod. Pozytywyy: nowy, czysty "

RZESZOW, PL - Reviewed by MICHAL - 27 February 2017

" Everything was good. "

" Quick collection time but it was hard to find a collection desk on the airport. All collection desks are on the ground floor opposite the arrivals, your collection desk was on the level +2 with no descriptions on the airport that there is any collection desk. Deposit has been unlocked on my account after 7 days probably in response on an email which I sent, but still I didn't get car return protocol. "

WROCLAW, PL - Reviewed by BARTEK - 24 February 2017

" Car was basic model. "

WARSAW, PL - Reviewed by DENIS - 15 January 2017

GDANSK, PL - Reviewed by TOMASZ - 28 December 2016

GDANSK, PL - Reviewed by TOMAS - 23 November 2016

" GOOD... "

" GOOD... "

WARSAW, PL - Reviewed by AGUSTI - 22 November 2016

" I received multiple booking confirmations, the first one confirming that no one way fee would be charged, and then the day before the trip a second one changing that amount in the pdf without specific notice in the email sent. Once at the desk, i was charged with that amount after having to wait 30 minuts for the clerk to ask Auto Europe office. Finally i had to claim that amount back. Lots of time lost to pick up the car and to claim that charge back. "

" There was no desk of Armada car hire company at the airport. I had to call the phone (with the associated international call cost) three times because I could not find it and it was finally in another's brand desk. "

GDANSK, PL - Reviewed by JERZY - 22 November 2016

WROCLAW, PL - Reviewed by JIRI - 13 November 2016

" 1/At 14.30 I was supposed to meet at letišti.Was delayed 13 minutes,no apology.I called the contact phone number / + 48539995794 / could not get through.Documents takeover vehicle I signed two kilometers from the airport This person offered me a full car insurance in the amount of around € 200,full insurance but I've had through Auto Europe.Not at such an exorbitant amount.Returning the car was again about 2km from the airport.--I said never again-- "

KRAKOW, PL - Reviewed by HELEN - 09 November 2016

" Rates were very competitive. Pick-up locations were fantastic, particularly the option of pick up at selected hotels in Krakow (which, fortuitously, included the hotel we were staying in). "

" Seamless process on the day. Car was ready for collection and drop off on time. Really friendly and helpful representative. Car was in really good condition and as per description. "

POZNAN, PL - Reviewed by SEAMUS - 09 November 2016

" Kept waiting for someone to arrive at the airport "

KRAKOW, PL - Reviewed by MIROSLAV - 13 October 2016

KATOWICE, PL - Reviewed by JEAN - 23 July 2016

" The office was closed with a sign giving a phone number to call at our own expensive expense, had to wait 30mns to see somebody then. "

KRAKOW, PL - Reviewed by ALAN - 15 February 2016

" Everything was ok only I was unaware that i would have to put down a deposite of 1900 pln as a reserve incase of damages or else i could of put down 160 pln non refundale as an insurane. I had mentioned about the supercover insurance i purchased from auto europe but was told this was different and i needed to do it. "

" Everything was ok only I was unaware that i would have to put down a deposite of 1900 pln as a reserve incase of damages or else i could of put down 160 pln non refundale as an insurane. I had mentioned about the supercover insurance i purchased from auto europe but was told this was different and i needed to do it. "

WROCLAW, PL - Reviewed by DAMIAN - 29 November 2015

BYDGOSZCZ, PL - Reviewed by KAMIL - 29 October 2015

" Used Auto-Europe again and great service as all the other times. Will definitely use again. "

" Fast and friendly service. Will use again. "

LODZ, PL - Reviewed by SLAWOMIR - 27 October 2015

" Call center in ireland has no idea that you can change your booking on webside id you make mistake with your booking.I chose return at 13.30 irginaly and when i call to change it to 11.30 she said i will do it with local rent company! I back on you web and choase manage my booking .Done "

" I got size bigger car then requested (thanks to them)but car was crashed and boot lid was making noise all 4 days .I was informed that it hapend 15 minutes before my arrival and there in no replacemet car-I have no choice at 21.00 and 2 hours drive with kids. "

WROCLAW, PL - Reviewed by JACEK - 11 August 2015

" This is my 2nd time with u guys and I have to say it is far away from the first one. Last year I have use u for Lanzarote and all was great , pick up and at the return desk experience was great that was mainly reason when I choose you guys 2nd time. at pick up desk I was given small nissan qashqai instead of Opel Insignia I have booked, Explained to rep at the spot that I have baby trolley with me and I cant fit unit to boot and asked for swap. He refuse to do it and told me that this is the only car they have left ( really !!!! ) and no swap will be done I end up placing baby trolley between baby & mother with was very uncomfortable all the way and ruined our 4 day holiday. "

" Will stay away from Enterprise and probably u guys. Thank You "

KRAKOW, PL - Reviewed by EMANUELE - 22 May 2015

" I'm completely dissatisfied. At the price I paid at the booking i needed to pay further €61.50 due to return the car to different location. It was mentioned in the voucher but not included into the final price, so i was led to believe that the price was cheaper than other competitors. Since in my booking i specify 2 different airport, the 61.50 should have been included in the final price. with other competitors, in the same condition I have not been charged of any one way fee. "

LODZ, PL - Reviewed by ALAN - 19 March 2015

" Great service at a great price , very happy customer. "

LODZ, PL - Reviewed by ALAN - 19 March 2015

" Great service at a great price , very happy customer. "

WROCLAW, PL - Reviewed by BARTOSZ - 25 February 2015

" As always no problems at all. Very good service and rental prices. "

" Service was very good and quick. I was offered better class car in the same rental rate. "

WROCLAW, PL - Reviewed by BARTOSZ - 25 February 2015

" As always no problems at all. Very good service and rental prices. "

" Service was very good and quick. I was offered better class car in the same rental rate. "

KRAKOW, PL - Reviewed by STEVE - 31 March 2013

" I was very satisfied in the end but I would like to comment that I dont believe that it is satisfactory to allow people to book cars and just tell them that there may be a charge locally for a certain aspect of their booking. People come to you for great value and you cannot be vague about any subsequent costs that may be inflicted upon them. Every cost must be stated in your booking conditions. "

" Very helpfull "

KRAKOW, PL - Reviewed by LESZEK - 16 July 2012

" Very easy to check-in and also very fast. The car was very nice and clean. A little bit disappointed on the quality of the child carseat: material was old and one of the sides was broken and loose. Nevertheless, very good impression of BUDGET. "

WARSAW, PL - Reviewed by KRZYSZTOF - 11 July 2012