" Easy and straight forward "
" Easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking "
" Counter pick up slow, but staff friendly and courteous. Significant amount of additional damage on car not noted in damage form when rental contract signed at counter, we were advised to inform staff only on drop off. On drop off, staff tried to say we had caused it despite us having video of the existing damage - in the end no problem and we should not be charged for this. Car was meant to be full on pick up but wasn't - we were told at counter that it was "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" As above "
" The car was dirty. There was damage on it not marked on sheet provided which meant returning to collection desk. Return process was very inefficient and lengthy "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Staff were exceptionally helpful every step of the way, collection and return were quick and efficient. "