ORYX CROATIA Car Rental Reviews

ZAGREB, HR - Reviewed by DEREK - 14 April 2024

" Anytime I need to hire a car I always use Auto Europe. I find choice and price second to none. Only one issue ever with a rental through Auto Europe, but it was all to do with the specific car rental company and it was 12 years ago. Nothing but good since. "

" Very friendly and helpful staff when receiving and returning. Car was ideal for what I required. Though not fully clean and 2 carseats mistakenly left in the back seat and boot it wasn't an issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by GERARD - 25 October 2023

" Great "

" Overall a great experience with Oryx and would definitely use them again and recommend to friends "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by DEJAN - 18 February 2020

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IGOR - 29 December 2019

" Will use it again. "

" Quick and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by LAU - 19 November 2019

" Please employ customer service representative s on the weekends to help with changing dates of reservations made online, or give oryx desk representative the power the change the dates. "

" Would like deposit refund to occur faster than 2 Weeks. Also, difficult/impossible to change date of reservation at the counter if booked online and it's a Saturday. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by DRAGAN - 18 November 2019

" Great service and quality . Recommended "

" Great service and quality . Recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by HENRY FINBARR - 12 October 2019

" Everything ran smoothly from the moment we stepped into their office to returning the car at their office at the airport. "

" Very friendly staff, made our collection of the car very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KIM - 29 September 2019

" I appreciated how Autoeurope seemed to have the customer's interest in mind. In their instructions and cautions they looked at things from the customer's viewpoint. Their customer service number was clearly displayed on our paperwork and encouraged calling if we had any problems. As we have had bad experiences in the past with comparative car rental sites before, I appreciated their clarity and effort in making everything go smoothly. "

" Staff were very friendly and helpful. Car was an upgrade from what we had reserved. We had no issues while we used the car so I can't say how it would have been if we had, but I will definitely use them again for our next visit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PAUL - 28 July 2019

" It was a nightmare with 2 teens and all the luggage wedges into a small car. We had to curtail our holiday and not travel as we had wished. "

" I paid for a 'suv class' got a Renault Captor, had to squash 4 people in and luggage. Oryx said I did not hire an suv class even though the voucher said so. I have checked online and found I have overpaid for my car rental by €223. Can I have my money back please? "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by JOSEPHINE - 15 October 2018

" Good "

" I had a problem in that the original car was strong enough for the mountains as it kept on cutting out going up steep mountains . When I contacted the car agency the following morning they said I could bring back the car with no problems . Gave me a diseal polo which worked perfectly . I & my husband have been hiring cars through you for the last 10 years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by BRIAN - 08 October 2017

" Car was not clean, particularly the interior. "

ZAGREB, HR - Reviewed by TOMISLAV - 16 September 2017

" Best ever. "

DUBROVNIK, HR - Reviewed by CRAWFORD - 12 June 2017

" Cheapest rental prices by a long shot. The car I got had only 900kms on the clock so basically brand new. The price does not affect the quality of the car or service of the staff. Would highly recommend ORYX and will be using them again in the future. "

ZAGREB, HR - Reviewed by YUVAL - 14 May 2017

ZADAR, HR - Reviewed by PAVO - 03 November 2016

ZADAR, HR - Reviewed by WILLIAM - 14 September 2016

" Good service staff very nice and attentive but far too expensive with extra drivers and late night charge. The same car or similar in Portugal I would get for 50% Less. Not competitive. "

DUBROVNIK, HR - Reviewed by DMITRY - 19 July 2016

" Oryx in Dubrovnik stole my money. They initially gave me damaged car with about 12 scratches. Only half of them were documented, but oryx agent assured me that all these scratches are noted in paper. Yet I made the pictures for most of the scratches I could discover before taking the car on July 3rd. On my return the car on July 17 they have charged almost 1000 Euro for the scratch that was available before taking the car. Their reason was that it was not documented by the agency I showed them the pictures of these scratches made on July 3, but they insisted that I should pay otherwise they contacted policemen to stop my flight departure from Dubrovnik. This is a fraud and I am going to sue your company for this and inform all forums. "

" oryx in Dubrovnik is not car agencies they are crooks. The main crook of the agency is its manager Ana Butijer. Most of money oryx dubrovnik makes on extortion money from the customers rather that car rental. The way they proceed is following. Ana Butijer , agency manager, offers damaged cars with the numbers of dents and scratches. Only part of them are documented. They assure the customer that all of the cars defects are well documented, and there is no reason to worry. When customer returns the car one of the "well documented: scratches appear to be not documented at all, and customer is threatened either pat to agency 1000 Euro extra or miss the flight from Dubrovnik since police would block the exit for non-payers. "

ZADAR, HR - Reviewed by PATRICK JOHN - 31 August 2015

" Was left waiting in airport for 2hrs for car "

DUBROVNIK, HR - Reviewed by ANN - 19 June 2015

" i had a very good experience with Auto europe I would use them again and would recommend them "

" excelent "

ZADAR, HR - Reviewed by EDWARD - 07 August 2014

" We were informed by oryx that our insurance provided by auto eu was subject to us paying oryx for any damage and then having to claim back our money from auto. Oryx then tried to sell us their own insurance. "

" No maps available and the gps was very expensive. "

PULA, HR - Reviewed by PETER - 02 July 2014

" very good value "

" Very helpful "