Auto Europe
- North America
- Central America
OK MOBILITY GERMANY CUSTOMER REVIEWS
- 8
- 7.7
- 9.3
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
OK MOBILITY GERMANY Car Rental Reviews
Average Rating for OK Mobility :
Showing Results 1 to 6
Page 1 of 1
MUNICH, DE - Reviewed by NIALL - 25 February 2025
" See 3 above "
" Had to pay €72 cross border fee at the desk which we were not expecting, albeit it is noted at the bottom of your T&C's. This should either be included in the rates or very clear at the beginning of your T&C's that it is to be paid. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JULIEN - 15 October 2024
" Staff was helpful and apologetic but there is an issue between OK mobility and their return service provider "
" I had to walk back to the counter 3 times as the tyre warning or service warning appeared as I switch on the vehicle. Spend in total 90 minutes before being able to depart "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by NICHOLAS - 01 May 2024
" I'd just book direct with OK Mobility if I was going to use them again. Auto Europe were of absolutely no help when I noticed you of the car-seat issue, the agent replying seemed to be completely missing my point and didn't offer any support or reassurance so I'm not really sure what the point of Auto Europe is. "
" All customer service agents and returns staff that we dealt with were very good however we had booked a car seat for our toddler and when we got there the only two they had were broken. Under their instructions we had to go to a baby shop and buy a car seat and they said they would refund us. We returned the car and the new car seat 5 days ago and we are still trying to get our money back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NONG - 10 January 2024
" Collection process should be more efficient and not cause significant delays. "
" Delayed on getting the car at the airport. As car was not ready at the agreed collection time. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEREK - 25 July 2023
" Just another car hire! "
" QR code queueing system was painful to use. QR code didn't work on my phone, but the URL to use wasn't written anywhere, so I was stuck. Once in the system the status screens didn't give any info on how far down the queue I was. Overall slow too. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CRISTIAN - 30 June 2023
" I am using sutoeurope for 15 years now, very easy process, good finds, etc "
" As uzual, the requested car was not available and we got a different one. Not necessarily worse car, just annoying that they NEVER provide the car they advertised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10