AUTO EUROPE NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by STEFAN - 09 September 2025

" Issues by europcar: unrecordeddamage to car, slow communication and delays at pick up. "

" Damage to rented car at pick up with no record on file. Slow, but friendly counterstrike at pick up. Very friendly at drop off "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

EINDHOVEN, NL - Reviewed by RONALD - 05 August 2025

" Auto Europe rules "

" There was no parking card in the car, which is required on many places in the Netherlands. The screen wiper fluid was empty, which is a dangerous defect as the windows could not be cleaned when driving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AMSTERDAM, NL - Reviewed by JOHN PAUL - 05 July 2025

" As above, all charges were meant to bi included but clearly not! "

" I was charged a €25 cross border fee on pick up which was supposed to be included and every I returned the vehicle I was invoiced with a further €30 charge which I'm not sure what it is for? Well not be using Thrifty or Auto Europe again! "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

EINDHOVEN, NL - Reviewed by LEE - 10 March 2025

" Very straightforward - we are the cautious type so we video the vehicle pre and post rental, photograph the fuel receipt and log any findings at collection - we have used 3 different car hire companies for 7 rentals and always followed the same procedure and never had issues. I'd certainly rent from Thrifty/Hertz again if returning to Eindhoven. "

" We unfortunately had repeat boarding and 10 minute delay due to a technical issue - in Eindhoven one of our checked suitcase was lost, therefore a report was required - this added an hour on our scheduled pick up, we went to the *Hertz* desk and the representative was exemplary - accommodating and understanding plus friendly. What a great relief - straight forward process, retuning the car is even easier as it's returned to the same carpark whereby a ticket at the barrier logs your return and a rep will be there to take over - it's 3 minutes walk to the terminal. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by JOHN - 04 November 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by AARON - 06 July 2024

" Stress free from start to finish, really helpful to deal with. "

" No hassle car rental. Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YURY - 20 May 2024

" I value AUTO EUROPE service for its competitive pricing and the ability to compare options from multiple providers. I've rented from them multiple times without any issues. "

" Great experience with Hertz - check-in was quick, the return process was smooth, and the car was exactly as ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JACOBUS - 23 February 2024

" GREAT EXPERIENCE "

" nice new vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JACOBUS - 18 October 2023

" I only use Auto Europe; competitive rates and never an issue "

" Smooth process; check in thru email really sped up the service at collection.. Friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by KENNETH - 06 October 2023

" Car was not ready when I arrived I was then told they had a German car and they would get it ready I was left waiting nearly 30 minutes and when the car arrived it was dirty The car had just been externally washed and was wet and in a dark area for hand over It also had marks and scratches that I pointed out and I was told the marks were dirt I asked for this to be noted after several minutes of arguing I asked for a different car they guy went through several and each time I was told that the car had just been rented I was over 1 hour at the rental collection point He then confirmed he had noted the scratches and I took the car when I dropped the car back the scratch was highlighted and I explained the issue and noted it and my previous collection issues on the paper work Today I received a bill for €1000 for the scratch seems like some sort of scam "

" Car was not ready when I arrived I was then told they had a German car and they would get it ready I was left waiting nearly 30 minutes and when the car arrived it was dirty The car had just been externally washed and was wet and in a dark area for hand over It also had marks and scratches that I pointed out and I was told the marks were dirt I asked for this to be noted after several minutes of arguing I asked for a different car they guy went through several and each time I was told that the car had just been rented I was over 1 hour at the rental collection point He then confirmed he had noted the scratches and I took the car when I dropped the car back the scratch was highlighted and I explained the issue and noted it and my previous collection issues on the paper work Today I received a bill for €1000 for the scratch seems like some sort of scam "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 4

AMSTERDAM, NL - Reviewed by RICHARD - 24 August 2023

" Very good service especially with the insurance provided but prices are a bit high "

" Long queue for collection much longer than all other rental companies in the same location "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

EINDHOVEN, NL - Reviewed by ROMAS - 23 August 2023

" Paid some extra for lager car, but got smaller than expected. "

" Information where to pick up the car from the parking was not clear, ordered ford focus and got Kia Stonic which was smaller than ordered therefore had difficulties to place all the items. The car was clean, enough equipped with small milage. On pick up I was informed that should receive all car details (damages) by email, but haven't got anything. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by JAMES - 21 August 2023

" Very easy and great value "

" Great service and very efficent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANDIS - 27 July 2023

" Good value "

" Good staff and very nice customer service. Managed to change my booking details with no fuss "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YURY - 05 June 2023

" All in all, my experience with was stellar. I would highly recommend it to anyone in need of reliable, affordable, and stress-free car hire. "

" Renting a small car from Hertz in the Netherlands was a superb experience. The online booking process was a breeze, and the in-person staff were friendly and professional, making pick-up and drop-off hassle-free. The compact car was clean, comfortable and fuel-efficient, ideal for both city and countryside exploration. Highly recommend Hertz for its exceptional service and quality vehicles! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CARL - 30 April 2023

" Easy booking process. Very clear and accurate. "

" First time using AVIS and very impressed. Staff were very helpful and friendly without exception. (but that was in Holland where everyone is friendly!) The car was really clean and tidy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DERMOT - 28 April 2023

" The overall experience was positive. "

" Good professional service and courteous staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALLAERT - 16 November 2022

" I'm not so happy about the actual car I received based on what I selected in the autoeurope website. I selected 'van' in the autoeurope website selection. I received a Toyota C-HR which really doesn't qualify as a 'van' and they already said to me it was already an upgrade. Autoeurope needs to review what cars you are reserving given what options are selected. "

" They made a mistake on return by entering the wrong number plate and nearly charged me for different customer's rental. Also they nearly didn't record my return or my rented car. Fortunately I spotted it at the return desk and managed to have them fix this. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by NEIL - 15 November 2022

" very good experience "

" No hassle anywhere "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by TONY - 04 September 2022

" I felt they looked for issues that weren't here "

" Identified a mark on vehicle that was nothing to do with me and persisted to claim it was my issue "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WIM - 15 August 2022

" We got a cute Fiat 500. "

" No comments, everything was OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DEN HAAG, NL - Reviewed by MIRCEA-MIHAI - 15 August 2022

" I had a very nice car, I enjoyed driving it. I am used to AutoEurope style, I find easily my way. It's a pity test cars are so expensive, I believe with 50 to 100 % more vompared to last year "

" Smooth experience, competent personnel, quick checkin/ checkout "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DERRY - 30 July 2022

" all went very smooth "

" easy to locate and friendly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LEONARD - 23 July 2022

" I was a bit annoyed that I had been given a smaller class of car than what I booked, I wasn't offered any refund or even an apology. It was lucky I rang up and queried it though because any damage caused to the original car which I was supposed to have received would have been liable to me. "

" Besides been given the incorrect car, (I was emailed pictures and details for an Opel Astra with a registration number also, and was given an entirely different car, I was given an Opel Corsa, and the first they knew about it was when I rang them the next day to query why I had no contract in relation to the car I was actually driving. This was also a class below the car type I actually paid for. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROBERT - 23 June 2022

" See above "

" Charged for being 1. 5 hour late despite my phonecall beforehand and being assured thered be no charge "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by JEREMY - 29 May 2022

" All went smoothly with no surprises after car return (which I've previously experienced with other car rental companies!).. excellent experience, highly recommended "

" Great customer support & everything went as expected! Highly Recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by IVOR - 25 May 2022

" It's good website to cut through all the terms and conditions. It shows you what you're getting in a simple to understand format. Much easier to use than the official car rental websites which seem unnecessarily confusing. "

" I was a little wary of hiring a car, as I've heard so many terrible stories of people getting caught for the cost of repairs, despite the damage being minimal. But I have to say everyone I dealt with in Schiphol Airport were lovely and professional. The whole process of collecting the car and dropping it off couldn't be simpler. I'd be happy to use Hertz in Schiphol Airport again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PIETER - 13 May 2022

" Happy, no problems "

" Overall happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERRY - 13 April 2022

" Quick, cheap and easy "

" Superb service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 21 March 2022

" Very good "

" I only drove the car twice... to and from my destination which was not as intended. Car pick up and return was very easy and efficient, staff were very friendly. Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EVELINE - 12 November 2021

" I was very nervous about driving a car I was unfamiliar with, but all went well. Of course when I was used to the controls it was time to return the car. "

" I was very nervous about driving a car I was unfamiliar with, but all went well. Of course when I was used to the controls it was time to return the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by TIERNAN - 04 October 2021

" car was empty of windscreen washer fluid , but apart from that , it was a very good experience . "

" office pick up staff , very friendly and helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by SERGEI - 08 July 2020

" Everything was good, safe and in time. "

" All is good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JONATHAN - 24 June 2020

" Budget were fantastic. They were closing but waited for me to first go get some food and supplies as my flight was delayed. I came back and they had the keys and instructions where to go for my car. I can highly recommend them. Thanks for 5 star treatment. "

" Budget were fantastic. They were closing but waited for me to first go get some food and supplies as my flight was delayed. I came back and they had the keys and instructions where to go for my car. I can highly recommend them. Thanks for 5 star treatment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JONATHAN - 16 March 2020

" car was clean, service was quick, efficient and professional. Will highly recommend Eurocar "

" quick and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PHILLIP - 20 February 2020

" I have been with Auto Europe for quite a while and recommended it to friends and family "

" Total hassle free rental "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EINDHOVEN, NL - Reviewed by DAMIEN - 19 February 2020

" the car was great... as said easy to find. could have been cleaned before going out.. "

" its a small airport, so easy to find car, but on return there was nobody there to sign the return of the car, went to the office where was in formed it would take 15min before somebody could go to the car park to look at the car, found this a bit strange. (what if the car was damaged in car park???) but was told there was C.C cameras.. and would e.mail withen an hour with it... 4 days later still nothing..( its just something small... but think about it.. ) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by DANIEL - 16 February 2020

" We had a car booked for 2100. We arrived to the 15A shuttle bus at 2145. The driver refused to bring us to the car hire location saying the office was already closed. We insisted as we had a booking. He radioed the office but no answer. We rang the Green Motion phone number but couldn't get through to anyone. Equally we could not get through to a human on the Autoeurope number. Stuck in the airport without a car, we had to rent another car last minute from a different operator at a cost of €160. We will never be using Auto Europe or Green Motion again. "

" We had a car booked for 2100. We arrived to the 15A shuttle bus at 2145. The driver refused to bring us to the car hire location saying the office was already closed. We insisted as we had a booking. He radioed the office but no answer. We rang the Green Motion phone number but couldn't get through to anyone. Equally we could not get through to a human on the Autoeurope number. Stuck in the airport without a car, we had to rent another car last minute from a different operator at a cost of €160. We will never be using Auto Europe or Green Motion again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by HENDRIK - 07 February 2020

" Very good experience "

" Very good experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by TATYANA - 15 January 2020

" Very easy process of booking, pickup and drop off. "

" It was my first time renting a car and Europcar did a fantastic job: straight forward, easy, good value. Would recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EVELINE - 31 December 2019

" All good "

" All was good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MIHAIL - 12 December 2019

" Green motion's service is at very good level. Although I should share my review regarding Autoerupe's services via which I booked the car. I am appalled by the CS desk support. I was due to be late at Amsterdam airport and rang Autoeurope 5 minutes before local desk closure as I was unable to contact them directly. The agent from Autoerope told me on the phone that he could not do anything for me as it is 5 min before closing time. he did not provide me with follow up support, neither he advised me what to do but left me hanging with no information. He simply told me I am late and hung up the phone leaving me worried all night as I thought you cancelled my rental! On the next day I had good experience with Greenmotion, they were polite and had the car ready for me. I have very bitter taste from my experience with AUTOEUROPE's CS desk, extremely unhelpful and looking down on customers, UNFAIR! Why should i booke via Autoeurope if so unhelpful? "

" Green motion's service is at very good level. Although I should share my review regarding Autoerupe's services via which I booked the car. I am appalled by the CS desk support. I was due to be late at Amsterdam airport and rang Autoeurope 5 minutes before local desk closure as I was unable to contact them directly. The agent from Autoerope told me on the phone that he could not do anything for me as it is 5 min before closing time. he did not provide me with follow up support, neither he advised me what to do but left me hanging with no information. He simply told me I am late and hung up the phone leaving me worried all night as I thought you cancelled my rental! On the next day I had good experience with Greenmotion, they were polite and had the car ready for me. I have very bitter taste from my experience with AUTOEUROPE's CS desk, extremely unhelpful and looking down on customers, UNFAIR! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANTHONY - 10 December 2019

" I have shared a number of concerns about my experience with customer service. It is my first time I have been disappointed in the many times I have used Autoeurope. "

" I have reported a number of concerns about my experience "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by GER - 09 December 2019

" It is not nice to be the 1st candidate for damages I did not do. The ENTERPRISE pick-up and drop off systems are not 100% waterproof / guaranteed ! Every time, I experience another system at Enterprise ( already rented cars for many Years )!!! "

" At drop off, the intake person found a few minor scratches on the outside right hand mirror. I told him, I did not do this. Then I recall that the lady who handed out the car, did not show me the registered damages either. So, why do they blame me ? The fault can be on their side as well, the more so, I did not enter any car park during the rental period. It is a very unpleasant experience during my 50 years of car rentals and perhaps at least 750 various cars without any damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 23 November 2019

" good overall bar the smell from the car "

" Car was dirty inside the car , not clean inside and a smell of smoke from the previous user , had to stop and get whips to clean the steering wheel , my clothes very dirty from the small of the smoke had to drive with the windows open to remove it , very poor "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

AMSTERDAM, NL - Reviewed by THOMAS NIALL - 03 November 2019

" Completely stress free, efficient and professional service. "

" Excellent experience. Michel at the pick up point deserves special mention - toook the trouble to show us some 'must see ' sites for our NL holiday. Offered us coffee - nothing was any trouble. Car was perfectly clean and all minor imperfections pointed out to us and signed off. Car return was equally pleasant - efficient and professional. Top marks all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JOHN - 31 October 2019

" It was very good from Pick up to Drop off. Very efficient and no issues. "

" Quick and fast Desk experience, very helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 27 October 2019

" they offer an automatic gear for just 10 euro. afterwards, i got a bill for 3 times the amount plus vat. but at the moment of the offer they did not say that. it is cheaty, misleading and very much upsetting. do not rent at Enterprise at Schiphol any more because they also like you to blame for the misery ! I do not like companies offering a nice deal but do nit say the full essential terms or pretend to forget the essentials ! It is dreadful business approach ! Highly annoying !¬!-! "

" they cheat with the upgrade offer and they cheat with the communication when I dropped a complaint afterwards. I really do not trust this Enterprise company any more. I will heavily not promote this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 15 October 2019

" Perfectly adequate with Green Motion but awful with Auto Europe. "

" No problem with Green Motion. However, the young male staff member representing Auto Europe at Schipol Airport on arrival was arrogant, rude, dismissive and unhelpful. Not only that but he then uncaringly misdirected me to Enterprise Car Hire instead of Green Motion. Lesson for you at Auto Europe...When your staff deal with your clients and your clients are what drive your company profits, try hiring staff who actually give a crap about both of theses details. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by CHARLES - 04 October 2019

" See the above "

" Very good all round. The counter staff should have explained how to exit and return to parking ground with the ticket. I did not know what I had to do and was caught out in the rain when I returned. I received an upgrade vehicle, A Jeep Renegade which I enjoyed very much but the same lady did not know how the handbrake worked when asked. Will recommend to friends and would have scored 10 overall except for the above issues. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 07 September 2019

" Everything OK "

" Yes, it went well but there was a little bit an under staff population at vehicle's pick up location and I had to wait far too long. And this is not the first time because I rented this Year already at least 20 times at Enterprise all over Europe. Quicker exit process would be welcomed ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RICHARD - 02 September 2019

" On line was straight forward "

" Counter staff need to show some interest in what they are doing and their customers "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by MIRCEA-MIHAI - 02 September 2019

" smooth rental "

" fast checkin, clear guidance from staff, easy to checkin outside office hours "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LISA - 23 August 2019

" Overall very good experience. Didn't feel like I was being ripped off and there were no hidden costs which I really liked. "

" I thought it was easy to pick up the car, no extra hidden costs I was happy and the car was lovely "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by WESSEL - 14 August 2019

" Good "

" Went very quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JOHN - 10 August 2019

" I have used AutoEurope for many years now and the experience continues to be good - I get good quality cars for a good price. "

" I was thrilled with the car allocated to me - a new Peugeot 508. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by COLIN - 22 July 2019

" Very good with clear concise communication as always "

" Very slow to process pickups. Only 4 people ahead of us in queue but took approx 30 - 40 mins to get processed. Car was very good but it was a PHEV (Plug in Hybrid) however it did not come with a lead to plug it in!!!! What should be a very effeicent vehicle suddenly became quite inefficient driving up our fuel spend as we had to run on Petrol engine only. a Diesel would have been more efficient "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by BRENDAN - 18 July 2019

" Was told, on returning the car, that I would receive a confirmation email. Car returned three days ago, still no email. "

" See below. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EINDHOVEN, NL - Reviewed by JOHN - 15 July 2019

" Fast, efficient & friendly "

" Fast, efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANDREW - 09 July 2019

" Great car and we were given a complimentary upgrade. "

" Very good from arrival to drop off, will rent again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALAN - 05 July 2019

" Unhappy about the effectiveness of super cover or the way claims are currently administered "

" My car incurred damage which was rightly picked up at drop off. The car provider have been very quick to process and deduct the cost of teh damage from my account. I have super cover insurancce and have informed them of thsi cost and claim but as yet i have still to hear back from them (apart from an automated response) "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GER - 30 June 2019

" I'd had a new Mercedes B class, automatic but the automatic device for putting the car either in Drive or in Arrear, did not work properly. Mercedes must improve this device for a smoother and quicker response, it's rather a poor experience of this steering wheel connected device. A very bad design so far ! "

" I really believe that during busy summer periods they should have much more intake staff, waiting times are far too long ! On April 30, 2019, I'd to wait more than 1 hour before I could start with the rental intake process. And a huge waiting queue behind me !!! Earlier this week (Tuesday June 25, 2019), it was 40 minutes !!! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by EDWARD - 28 June 2019

" We have used Europe Auto for many years and nothing like this has ever happened before. "

" We were not picked up at airport by shuttle bus. Green Motion would not answer the phone on the several occasions we rang or the numerous times that the Europe Auto agents tried to call. Eventually we were told my your agent to get a taxi to Green Motion which cost us €24. When we got there Green Motion was closed. So we had to return to the airport and hire another car from a different provider as we could not find a hotel room available that night in our price range . This cost us €206 and the delay of 2 hours meant that we did not arrive at our destination until 1..30am. This meant that we inconvenienced someone who had to wait up. We were also out of pocket significantly. The fact that we did not received any contact from Green Motion on the night or at any other time to see why we did not pick up the car is a disgrace. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by EDWIN - 22 May 2019

" see above. "

" Excellent experience. Got a nice upgrade as our car wasn't available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DOMINIC - 16 May 2019

" Always got good service from AutoEurope no complaints with this web service. "

" Car received had significant scratch damage, car was not ready on arrival. On our second day of having the car a number of the dashboard warning lights started flashing, wipers started and would not turn off, we then lost power steering just 2 km from our accommodation only for the car to die in the carpark where we were staying. The recovery vehicle that came to inspect the car could not resolve the issue as the cars computer seemed to shutdown the vehicle. A taxi transfer to the airport was provided but we had no car available to us for the evening and full last day of our hire period. Very disappointed in Avis as I would have considered them to be one of the main hire companies. I will choose Hertz or Europcar over them in future. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by GER - 14 April 2019

" it's time for a very good incentive or discount program. I can look in my details to see how many times I've rented cars over the last few Years ! "

" I rented a lot of times during the last 10 Years and I also rented at least 20 or 25 cars via Auto Europe and Enterprise. I really believe it's time for a nice incentive program for regular customers because every time I pay the full price but I deserve a very good incentive or discount. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS - 27 January 2019

" i feel a bit undervalued with the car choices, i was expecting a but better, the more so, i rented at least 10 times in 2018 and perhaps 40 times over the last 10 years....they do not recognize regular customers ! "

" sometimes a bit over the top by handing over a rental car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MARTINE - 27 December 2018

" The experience with good in general. "

" Picking up the car was a very slow process. Other car rental companies I have used in the past had the forms ready to sign but with Greenmotion I had to fill it all in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS - 21 December 2018

" Please refer to my comments mentioned in sub 3 here above. "

" I thought I got a free upgrade because this was my 3rd rental within 10 days, but I had to pay extra I was not aware of. Moreover, the own excess Enterprise put on my credit card amounted to € 2031.46 which is much higher than the € 750 mentioned in Auto Europe contract. So, I'm wondering what would have happened with my excess amount in case I made a new scratch on the car ( I didn't don't worry !) ? Would they have taken than the full € 2031.46 from my card ??? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERARDUS - 15 December 2018

" refer to comments in item 3. "

" the intake process should go much quicker: i do not like to wait so long and i do not like to see that desk staff need to complete so many details where I already gave numerous details during the original booking. the process is NOT efficient at all and should go much quicker, honestly ! I'm renting cars my whole life ( i'm 70 Years of age) and I have also been working for ExxonMobil internationally. I guess I rented perhaps 1,500 cars in my activce career or even more, but the initial process is too long. Once a known customer, always a known customer but not for rental car companies: every time too many well known details have to be implemented. It is stupid and not realistic at all. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SHEILA - 13 December 2018

" Very efficient service. "

" My car hire experience with Hertz was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by BRIAN - 26 November 2018

" There was a tyre pressure warning with the car.. It didn't affect the drive but I would have thought that would have been rectified before renting the car "

" The car pickup was a bit long.. a bit of queue and only one person at the counter "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by GERARDUS - 13 November 2018

" I never had a problem with bookings through Auto Europe. It always went smoothly enough. However, the experience in Amsterdam with Hertz/Dollar was disappointing this time as they had no cars available at all and we had to arrange alternatives ourselves. "

" We booked a car but there were no cars available at the Hertz/Dollar desk in Schiphol airport. Not for us and not for any of the other 20 or so waiting customers who got the same story as we did. We were told to find a car somewhere else as it could take several hours before a car would be available. Now we're hoping that we'll get a refund for the extra money we spent to get a hire car from another company. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by GERARDUS - 12 November 2018

" You never get a car for which you signed up but many times - also this time - a less quality car: I rented a Volkswagen Golf and I got a 5 spot damaged Citroen Cactus even without wireless door lock system !!! Cheapest of the cheapest...No, I wasn't happy with the car. "

" Three days after the drop off date, I'm still awaiting the refund of my warranty amount. When I pick up the car, the debit on my card takes place immediately but when I am entitled for the refund, I have to wait FAR TOO LONG. It's a common problem but nevertheless, I disagree with long delays for reimbursement of the deposit amounts. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by UYI - 07 November 2018

" LOVELY "

" VERY GOOD "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SIMON - 02 November 2018

" Booking the car was the easiest part. Will recommend auto Europe, but would be wary about hertz "

" Car was not ready. It was dirty inside. Damage on the front that I had to point out to staff. Car was a focus estate when I had book a mondeo. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by NICOLA - 19 October 2018

" Very pleased with the level of service and it was altogether hassle free. Will recommend to Friends and Colleagues and will definitely be using this service again. "

" As I do not have a credit card it was great to find a reliable Car Rental Company who would accept payment with a Debit card. The staff in the UK office rang me to ensure all details were correct and answered any questions I had. I will definitely be using this service again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERRY - 26 September 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by SHAUN - 14 September 2018

" Great value, very efficient. "

" Excellent service. Car was not fully cleaned out but only a minor issue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by GER - 31 August 2018

" Please refer to number 3 here above: car not ready, damages not reported on the sheet !!!! "

" They did not offer the selected car type but they offered a SUV what I really did not want. Then they gave me a very nice upgrade which I was delighted about (Volvo V40) BUT at the pickup location at Schiphol I had to wait another (!!!) 25 minutes before the car became available, also taking into account that I had to walk already 15 minutes from check in desk to pick up location: this is TOO LONG. Moreover, the car had two difficult to discover big scratches/damages on the right hand side front door which was not mentioned on the papers and I discovered that only 6 hours later ( so the door which is NOT the driver's door ) because I was the only person in the car all the time. This is NOT GOOD at all !!!!!!! "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by JONATHAN - 29 August 2018

" No hick ups, great service and great price "

" Friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RICHARD - 15 August 2018

" Overall very straight forward and pleasant experience. "

" Very friendly staff. Very efficient at their job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MUSSA - 14 August 2018

" It was smooth "

" It was very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by JOSEPH - 09 August 2018

" Overall a stress free experience and would recommend "

" Overall a stress free experience and would recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CRAIG - 20 July 2018

" For some reason I couldn't access my account on your website... the rental number didn't work when I put it in. I tried it several different ways. That was frustrating. Otherwise, it was great! "

" Only challenge was that Dollar is far from the airport and this was never made clear. Nor did you explain how to get there, where to find the shuttle, how often it ran, etc... That would have helped! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by MICHAEL - 11 July 2018

" Human skin on the steel g wheel and controls can not cleaned properly "

" The car was not hoovered out as there was bits of dirt on the floor and also what looked like human skin from the hands of the driver around the steering wheel and controls. Very disgusting "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by THOMAS - 28 June 2018

" I did not receive the vehicle typ as ordered, resulting the use I had from the car equaled that of much lower class like Ford Focus or equivalent a) rental cost was much to high when comparing requested vehicle/ available vehicle and in terms of non usability to my needs b) the vacation / movement of my family members were greatly impacted resulting of the requirement of using public transportation rather than as planed all using the rented vehicle "

" Bus pick up location not clear until you call Goldcar. Because of the trafic and waiting tour busses it was very difficult to locate the correct bus, it took 3 phone calls to Goldcar until I was finaly on the bus. Vehicle ordered and needed for my trip was not the one Goldcar had availble, since I had no other option I had to take the car available and rearrange the travel arrangments of my family over the renting periot. The vehicle had multiple damages which were recorded by the agend and also I made pictures of the multiple damaged spots on the car. When returning the car, Goldcar tried to reason that one of the car damages were not there when I picked up the car, it was obvious they tried to get a claim going! Since I had made pictures I could prove that the damage was preexisting when picking up the car, so that subject was dropped. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by SPYRIDON - 27 June 2018

" No complaints except the Hertz issue with their employee. "

" There was a long queue and I had to wait 45 minutes. The Hertz representatives tried to give me a car from a different category than the one I booked. I booked a sedan car and he was trying to pass to me an SUV. My experience with Hertz was bad. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by EHUD - 26 June 2018

" the next car rent will be with auto europe !!! "

" it was nice and easy - the all process was very good - thanks!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EUGENE - 23 June 2018

" N/A "

" I booked an Audi A4 (Automatic) or similar and they tried to give me a Renault Traffic mini bus. After much time, the counter staff finally gave me an Opel Insignia (manual) which is far from what I requested. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

AMSTERDAM, NL - Reviewed by EMMY - 05 January 2018

AMSTERDAM, NL - Reviewed by GERARDUS (GER) - 25 September 2017

" you follow the right process: it's easy to book although I would like to have a faster booking process if you can keep my details in your data base. "

" I'm STILL awaiting my warranty refund of EUR 723 ! Everything was OK so why they wait with the credit card refund ? They should process the refund IMMEDIATELY and they shouldn't wait 24 or 48 or 72 hours, there is NO REASON for that !!! "

AMSTERDAM, NL - Reviewed by KAREN - 20 September 2017

" Easy to use, great prices "

" Human, flexible car hire without the 'gotcha' charges "

AMSTERDAM, NL - Reviewed by GERARDUS - 14 September 2017

" Extra driver free offer was deciding factor. "

" The car was a little dirty and not washed on the outside. When mentioned, the unfriendly man at the counter dismissed our comments completely and said the car had been cleaned. This was clearly not the case. We took the car anyway. The other staff, when returning the car, were friendly. "

AMSTERDAM, NL - Reviewed by JACEK - 12 September 2017

" If my deposit is unblocked shortly, I have no claims. All was fine "

" If my deposit is unblocked shortly, I have no claims. All was fine "

EINDHOVEN, NL - Reviewed by ALLAERT - 31 July 2017

" Great service, nice car. Good value! "

EINDHOVEN, NL - Reviewed by KARL - 17 July 2017

" First class service- was very pleased indeed. "

" Service agent Kimberly is to be commended. "

AMSTERDAM, NL - Reviewed by ROBERT - 15 July 2017

AMSTERDAM, NL - Reviewed by RICHARD - 10 July 2017

" Auto Europe as always offer a great value service "

" We rented a total of 3 cars 1) we had was the pick up bus was too small for us so the driver told us that he will take the 3 drivers and that we would have to come back to the airport to collect our families. He said it wasn't possible for him to collect our families as the bus was too small. 2) Queue when we arrived, not that it was very long, the guys were eating sandwiches and were dealing with everyone very very slow 3) My car was very dirty with 40,000kms on it and registered in another country 4) None of our Visa cards worked and they told us to call our banks yet all our cards worked fine in the BP attached to the same building as we all had plenty of funds 5) They suggested a new rental instead of offering zero excess insurance "

AMSTERDAM, NL - Reviewed by CHARLES - 09 July 2017

" Not very helpfull . "

" Not helpfull "

AMSTERDAM, NL - Reviewed by GERARD - 08 July 2017

AMSTERDAM, NL - Reviewed by PHILIP - 30 June 2017

" Not friendly when picking up car. "

AMSTERDAM, NL - Reviewed by KAREN - 07 June 2017

" Would have liked to have different car options shown more clearly (esp. baggage space) so as to budget up-front. Ended up going for a better car on the day "

" Very friendly and open, easy to deal with when we found a scratch we weren't sure if pre-existing (it WAS pre-existing, and they were quick to put us at our ease). "

AMSTERDAM, NL - Reviewed by PAUL - 02 June 2017

AMSTERDAM, NL - Reviewed by IRMA - 02 May 2017

" great service, better car then expected, happy customer "

AMSTERDAM, NL - Reviewed by JACOBUS - 24 April 2017

AMSTERDAM, NL - Reviewed by GERARDUS - 06 April 2017

" The shuttle bus did not take long and they gave us a perfect car. The Dollar guys, both on the shuttle bus and in the office, was friendly and efficient. The car was ready so happy days. "

AMSTERDAM, NL - Reviewed by EMMY - 09 February 2017

AMSTERDAM, NL - Reviewed by DAMIEN - 31 December 2016

" easy pick up and drop off... (not at the airport itself) but was very quick.. "

" staff very helpful... "

AMSTERDAM, NL - Reviewed by GERARDUS - 22 December 2016

" make sure that your rates remain very competitive because there is a lot of fierce competition around nowadays.... "

" car was not yet ready to pick up. I had to wait for about 10 minutes, so they do not really plan their pick ups. But the people are very nice and the car selections are OK. Overall, it's a good company at Schiphol and staff is very pleasant. "

AMSTERDAM, NL - Reviewed by DAN - 13 December 2016

" I don't agree with the practice when Hertz ( and it happened to me with others as well) when showing them the Autoeurope voucher, they don't offer you more than one car - as they say...it is the only one available...in the category. I am offering you this detail not because I didn't agree with the car they offered, I think that they are not as polite to a third party voucher client as they are with their own clients and I did want you to know. "

EINDHOVEN, NL - Reviewed by EAMONN - 19 November 2016

AMSTERDAM, NL - Reviewed by CHARLOTTE - 18 October 2016

" erg tevreden. geen suggesties. "

AMSTERDAM, NL - Reviewed by GERARDUS - 03 October 2016

AMSTERDAM, NL - Reviewed by STEPHEN - 12 September 2016

" Very Professional "

" Very Professional My only concern was the size of the boot as it would not fit a standard umbrella type buggy in the boot, a Kia Cee'd (which was reserved) has a boot that will accept this type of buggy. so the Opel Mokka provided even though it had a large enough boot for its size would not accommodate the buggy we brought with us. "

AMSTERDAM, NL - Reviewed by JANE - 04 September 2016

AMSTERDAM, NL - Reviewed by GERARD - 18 July 2016

" Excellent service. Will use again and also the cheapest price. "

" This is my second year running using Europecar and it is the best car hire company in the Netherlands. The friendliest staff you will ever come across. A+++++++++++++ "

AMSTERDAM, NL - Reviewed by TIMMY - 11 July 2016

" Hassle free and pleasant experience .I could not be happier.I have recommended Auto Europe already. "

" Hassle free and pleasant experience.Great car.I could not be happier. "

AMSTERDAM, NL - Reviewed by GERARDUS - 26 June 2016

" I'm hiring cars quite frequently both in Europe and the States via your site and so far, I am delighted with your pricing, quality and service. I have no negative comments at all, only positive ones. "

" the pick up process should be a bit more efficient. the young lady was nice but she had a problem to make the pictures of the car with her phone. Why not the old fashioned way of a drawing of the car with the established damages ?? Much quicker and less risky and less frustrating re unnecessary time waste ! This process took too much time overall: 1st in the Arrival Hall,m then an extreme long walk to the car rental company and then an extreme long take over process of a simple pick up. Please let them IMPROVE that system because it takes far too long !!!! "

AMSTERDAM, NL - Reviewed by SARAH - 05 June 2016

" Not enough space in the mini bus 4 people had to sit on the floor of the bus. Sat nav stopped working 3-4 times while driving on motorways this was an additional cost "

AMSTERDAM, NL - Reviewed by AIDAN - 17 May 2016

" Very good. The girl in the office was clear and concise, hassle-free and the guy (think he was English) that gave us the car was very helpful and gave good advice about driving in Holland and a very friendly, sincere way about him. "

AMSTERDAM, NL - Reviewed by DAVID - 14 April 2016

" I was given a pink car. Thankfully the guy was happy to offer me 2nd car but there was only 1 car of the same size left. If it was not available, I would have had to upgrade. What car rental company is stupid enough to have a pink coloured car in their fleet? My main annoyance is that fact that when I returned my car, I parked it correctly in an Enterprise parking space. I removed my bags and waited for an official to inspect the car. This is when a female employee instructed me to get back into the car and move it to another parking space a few meters away. What the hell...? I was furious. I had a flight to catch and I was needlessly made move the car from one spot to the other. I didnt say anything at the time as I would regret it. "

AMSTERDAM, NL - Reviewed by ALLAN - 12 February 2016

AMSTERDAM, NL - Reviewed by GERARDUS - 11 February 2016

" Rental Company DOLLAR does not keep in stock sufficient cars. Either they give you a far too big SUV which I did not order and do not want, or they give you an upgrade for which you should be very grateful for but in fact they DO NOT GIVE a CAR that I have ORDERED. This is the second time within a few Months that I experience this repeating off spec performance of car rental company DOLLAR (=Hertz). Not building credibility here at all. They do not care enough about THEIR CUSTOMERS I guess ? "

AMSTERDAM, NL - Reviewed by DAVID - 04 November 2015

AMSTERDAM, NL - Reviewed by KAREN - 01 September 2015

" More frequent shuttles to/from airport would help a lot. Wait time between shuttles was 30mins - this should be made clear when arranging car hire drop off times for people leaving urgently for flights "

AMSTERDAM, NL - Reviewed by STEFAN - 28 August 2015

AMSTERDAM, NL - Reviewed by JAN - 12 May 2015

" please always have the extra insurance available as standard "

" dollar car hire were very good "

AMSTERDAM, NL - Reviewed by JAMES - 08 May 2015

" Sat nav needs explanation for some. Language was in Dutch which required a trip back to set to English Fault light stayed on They explained after returning that it was not a Problem "

AMSTERDAM, NL - Reviewed by CORNELIUS - 07 May 2015

" No Problems "

AMSTERDAM, NL - Reviewed by KAREN - 19 February 2015

" Please can we have more transparency on different insurance options "

" Excellent value: we were upgraded to Dacia Logan. Shuttle was very prompt both to and from the airport. "

AMSTERDAM, NL - Reviewed by JANE - 11 February 2014

" Excellent service as always "

" The company is new to Schiphol and the check in was very slow. There was only one member of staff on duty and the couple in front of us took 15 minutes to process. It then took another 15 minutes for us. However the car was excellent with a complimentary satnav and the member of staff who gave us the car was very good. Easy to return car with quick check in but I would prefer to receive completion documents at return rather than us being invoiced later. "

EINDHOVEN, NL - Reviewed by DAMIEN - 11 June 2013

" it would have been nice if the car had been clean, it was like somebody had just dropped it off. but it was just a minor point "

" every thing went very smooth. "

EINDHOVEN, NL - Reviewed by PATRICK - 06 June 2013

" Good price and quality car with good fuel efficiency which was good when petrol was 170plus per litre "

" Got no local area or regional maps which would be the norm. As a result had no idea where to buy fuel before drop off causing unavaoidable €20 service charge for refueling. Went to desk to ask for directions to fuel station and was told that 6km away and hard to find. Car was fine and service was good. Kind regards Patrick "

AMSTERDAM, NL - Reviewed by PATRICK - 21 January 2013

" When booking I assumed the pick up point was at Schipol airport rather than to take a shuttle to an offsite location abot 5kms away. This should be made clear early in the reservation. Other than that everything was satisfactory "

" See above "

EINDHOVEN, NL - Reviewed by RICHARD - 08 October 2012

" Nothing to improve, I always use Auto Europe and I find them satisfactory everytime! "

" Very nice staff. "

AMSTERDAM, NL - Reviewed by JAN - 15 August 2012

" please send Thrifty phone details and meeting point at Schiphol with bookings "

" please send Thrifty phone details and meeting point at Schiphol with bookings "