AUTO EUROPE MEXICO Car Rental Reviews

MEXICO CITY, MX - Reviewed by MARIA - 21 November 2024

" The only thing I don't agree is the prepaid petrol as mandatory "

" We left the tank with loads of fuel and we do t agree to the prepaid fuel as mandatory "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by JOEL - 12 March 2024

" Rien de spécial sur auto Europe C est le loueur hertz de Cancun Qui est un voleur "

" Politique carburant malhonnête Réservoir mi plein au chek in Rendu idem au chek out Conclusion débit de 41€ pour de l essence.....une honte.....c est la première fois que ça se produit chez Hertz Jusqu'à ce jour je croyais ce loueur sérieux et pas voleur "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 2

CANCUN, MX - Reviewed by SEAN - 22 January 2024

" N/A "

" Eric, our agent at the counter was an absolute pleasure to deal with. He was knowledgeable, patient and friendly. I feel fortunate to have dealt with him. The exterior of the car that was provided was in poor condition, lots of damage which added a bit of stress that some previous damage would be attributed to me. Thankfully this didn't come to pass but I was surprised at the level of damage on the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

CANCUN, MX - Reviewed by ROBERT - 09 January 2024

" all good "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by BRENDAN - 07 May 2022

" Usually good prices and an easy clear booking process. "

" There was only one person at the check-in counter and we were 45 minutes waiting to be served. The shuttle bus took 25 minutes to arrive at the airport. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by PATRICIA - 03 March 2020

" This was an easy experience in terms of booking. I have rented from autoeurope in the past and plan on doing it in the future. "

" My husand and I rented a car with super cover insurance from Autoeurope about two months before our Mexico trip. We have rented similar deals in the past and there were zero issues, we did not need to pay anything extra, granted the car wasn't a Herz vehicle. Not little was our surprise when we were told that our car is not fully insured for Mexico and we were pushed into purchasing additional insurance. We rented a car for 100 euro on the Autoeurope website and ended up paying for the car in Mexico an additional 500 euro. Apart from that, after 26 hours of flying we have to wait in line one and a half hours to pick up the car, while the staff was chatting and texting, ignoring the long que. This was a horrible, horrible experience that we wish never repeat nor rent a car from Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by NINA - 27 February 2020

" I have rented and paid for KIA Sportage or similar car. Instead I got KIA Soul which is lower class car. When picking up our car MAX Car Rental had many other unhappy customers at the same time that got some random cars because they didn't had what customers have reserved and paid for! There was no option to get any refund and overall customer service was bad! I would definitely not recommend! "

" I have rented and paid for KIA Sportage or similar car. Instead I got KIA Soul which is lower class car. When picking up our car MAX Car Rental had many other unhappy customers at the same time that got some random cars because they didn't had what customers have reserved and paid for! There was no option to get any refund and overall customer service was bad! I would definitely not recommend! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by MICHAEL - 13 October 2018

" Hi, I didn't have the pin of my credit card to hand and was told by the staff at Europcar in an aggressive way that debit cards were not accepted, despite getting a message from my bank (afterwards) when the mobile network started working to ask whether I wanted to authorize a card payment which was then too late to rent the rental car. As a result I wasn't able to pick up the car in Cancun. I rang Auto Europe customer services and was told that there would be no refund, not even a partial one and that no refunds are given 48 hours before a booking. I am fairly certain the rental car did not just sit there in the garage and was not rented to anyone during the time that we had planned to rent the car. "

" Hi, I didn't have the pin of my credit card to hand and was told by the staff at Europcar in an aggressive way that debit cards were not accepted, despite getting a message from my bank (afterwards) when the mobile network started working to ask whether I wanted to authorize a card payment which was then too late to rent the rental car. As a result I wasn't able to pick up the car in Cancun. I rang Auto Europe customer services and was told that there would be no refund, not even a partial one and that no refunds are given 48 hours before a booking. I am fairly certain the rental car did not just sit there in the garage and was not rented to anyone during the time that we had planned to rent the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MONTERREY, MX - Reviewed by WILLIAM - 06 July 2018

" I have used Autoeurope on many occasions without incident. This is the first time that something went wrong. I am now renting direct with a car rental company for a higher price than I would have paid if using Autoeurope. This is not a good result for me or Autoeurope. "

" My flight was delayed by 2 hours. I rang Autoeurope to explain that I would arrive after the rental location was closed in Monterrey at 2 am. I also rang Mex rental car to advise of the same. I returned to the airport in Monterrey on the following day and they said the reservation was cancelled. I contacted Autoeurope about a refund and they said wait until 24th of June before requesting a refund. I contacted Autoeurope on the 24th of June and they said they would work on the case. 2 weeks have now passed and I have heard nothing back from Autoeurope regarding a refund. Please provide an update. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by ENDA - 22 April 2018

" Efficient process "

" Hassle free service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GUADALAJARA, MX - Reviewed by RUAIRI - 06 August 2017

CANCUN, MX - Reviewed by GEORGE - 24 April 2017

" Car was of very poor quality. Old and very high mileage. "

CANCUN, MX - Reviewed by PEEP - 08 January 2017

" They need to improve(reduce) their paper-flow in Mexico - too much papers and signatures in both way procedures - check-in and drop off. Otherwise everything ok. "

TIJUANA, MX - Reviewed by BRIAN - 30 December 2016

" Disappointed with the engagement over the issues I had. "

" Terrible reception, having not received any notice from AutoEurope. Very poor standard of car. Overall worst rental I've ever had. "

CANCUN, MX - Reviewed by GORDON - 21 November 2016