AUTO EUROPE MALTA Car Rental Reviews

LUQA, MT - Reviewed by VISHNU - 25 April 2025

" I bought a voucher from auto Europe which clearly says cdw covered for an excess of 1650 euros. I had to pay 465 euros for a scratch repair at rental desk. I claimed for a refund from auto Europe and their refund dept has rejected the claim saying I haven't paid for this. There voucher clearly says what's included in rental and cdw is mentioned there. Wastage of time and money going with auto Europe. "

" Smart car rental is a torture. Don't waste your time and money with these guys. On the day of renting I had to queue for an hour just to enter the office where only 2 person are sitting with rentals. A third person was roaming around with no assistance to the people waiting in queue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LUQA, MT - Reviewed by TONY - 09 January 2025

" See comments at 3 above "

" I was charged an additional fee for an out of hours drop off which I was not advised of before hand. A complaint has been sent to Auto Europe "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by JEAN - 07 November 2024

" See above for full poor experience "

" The first car we rented, lights did not work- it was due its service and it was very dirty. They didn't have a car to exchange, came back next day and had to accept a smaller car, that was also dirty, whole glove compartment fell out when I opened it.. very disappointed with whole service- they had a take it or leave it attitude "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by MIHAILS - 28 June 2024

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by MICHAEL - 04 April 2024

" Please see number 3 for explanation. "

" Car was in poor condition. Engine warning light was permanently on. Told it was okay. Glass in centre console was broken. Front hubcap wheel missing. Upholstery front and back was badly stained and dirty. Two rear tires were badly worn. Very unsafe. Condition of the car outside was very badly scratched and dented. First car that we were offered had no rear driver side rear lights working. Second car had one broken rear tail light. Throughout our holiday it felt like we were driving a wreck. I would not drive a vehicle of this standard at home. The clutch felt that it would give out at any time. They told me that the vehicle had just been serviced..... Very unsatisfactory vehicle and experience. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by WILLIAM - 26 September 2023

" It's getting less and less... quality of vehicles hasn't been great the last few times I've used the website. "

" The first car we were given was in terrible shape. Cracked windshield, broken side mirror, worn out clutch, body damage, not clean. When asked for a different car we were downgraded a class and didn't get the upgrade we paid for. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by KAREN - 12 July 2023

" I always find the best deals! I've been a user of this service for nearly 10 years and I always recomment it to everyone. "

" Easy hiring, efficient service and cordial staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by BRIAN - 30 June 2023

" All perfect "

" Hertz always delivers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by CHRISTOPHE - 11 June 2023

" Sicily by car should not be an option for Auto Europe. The car given to me did not meet basic critters for safety. "

" Car had 94000 kilometres on the clock, a lot of scratches, tyres were not inflated properly and no washer fluid. Basic security checks not there. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by GLENN - 20 January 2022

" Overall very basic service, car was old and damaged would not use again "

" Car was very old with lots of existing damage. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by SHEILA - 22 July 2019

" Overall, had a good experience and would use the service again "

" There was only one member of staff working at the desk when we arrived to pick up the car so we were queuing for about 45 minutes before we were looked after. The clutch on the car was not in good condition. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUQA, MT - Reviewed by JURAJ - 18 June 2019

" Unacceptable. I will never rent a car again with you!!! "

" Incompetent staff, problems with drop off because lack of any information. I paid 15 EUR for parking, when taking the car which is unacceptable. Small parking lot, unmarked scratches "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LUQA, MT - Reviewed by EMMA - 08 April 2019

" Highly recommend. "

" Very easy, stress free experience from pick up to drop off of the car. The car was in perfect condition and lovely to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by RAJIV - 10 October 2018

" All smooth "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by CLIONA - 12 June 2017

MALTA INT. AIRPORT, MT - Reviewed by MATTHEW - 27 March 2017

" For the first time I had to pay for a full tank of petrol in advance.This never happened when I rented a car from Auto Europe before.Not impressed.I comes accros as trick of the loop. "

" The car did not drive well.It was not a pleasant experience driving it.I rent cars about 7 times per year & this was the worst by far! The clutch was well worn & the car only had 40,000 km on the clock.It was a KIA. "

MALTA INT. AIRPORT, MT - Reviewed by EDWARD - 26 November 2016

" Rude And Cranky Staff does not give a good first impression when arriving at a new Country. "

MALTA INT. AIRPORT, MT - Reviewed by LUKAS - 20 July 2016

" Deposit was unreasonably high, bigger than excess. Ordered child seat, which they didn't had at first time and then asked for more money than go from airport to the 1st shop and buy ours own one! Also upon arrival they charge You petrol for 800KM, which they not gonna refund, how can You drive 800 Km in 30KM long Malta? I did believe that era of car rentals trying rip off customer in every way they could with extra charges even for weather is gone, not in Europcar obviously. Cannot recommend at all. Only plus was car `condition`, apart car wasn't clean. "

MALTA INT. AIRPORT, MT - Reviewed by ROY - 03 May 2016

" I was charged an additional fee for collecting the car at the airport on a Sunday mid-day, along with trying to charge for a tank of fuel although my booking was for full tank to full tank "

MALTA INT. AIRPORT, MT - Reviewed by CONOR - 13 July 2015

MALTA INT. AIRPORT, MT - Reviewed by ALAN JOHN - 16 June 2015

" I had a problem with your agent Europcar (see below). "

" First problem was that we had to pay for a full tank petrol at a cost off E80.00. At a price of E1.36 per Lt that would around 59 L, I dont think the car could hold this amount. but thats ok I could live with that they want to earn extra money. but what I think is a BIG RIP OFF is that after I got back home Europcar charged our C/ Card with E125.00 and I dont know why. I think this is a "CON". i checked the car on return and there were no new damages. "

MALTA, MT - Reviewed by PHILIP - 10 November 2012

" The car was very adequate but the road signage was very poor.Road directions not given in time. I know that is not your fault but something should be done about the sign situation, "