" This is the second year I had a bad experience with car hire . Last summer in Croatia I was given a car with the engine light on always while running by a company called Greenmotion . Too much disappointment and inconvienece on a short holiday break. "
" This company is located off bus routes approx 10 Km from the airport When we got to the office they has additional local charges for extra insurance , cross border daily charges instead of one charge and too many waiting in line to collect cars . There was only 2 desk staff on duty . It took one hour to find out they declined my card because of the unacceptable €4000 hold on the vehicle . "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I don't appreciate getting ripped off and will use more reputable rental companies in the future. "
" The car was not washed. The Staff were very nice but otherwise I was ripped off by Klass Wagen. They told me the insurance I paid to Auto Europe was not insurance but your commission. I had to pay an extra €243 for full insurance cover. My Auto Europe receipt states "Full damage protection with breakdown cover" so somebody is telling lies. I will not be using Klass Wagen or Auto Europe in the future. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Car was clean and all as expected, lovely staff at collection and at drop off, shuttle was ok too, no complaints at all, would recommend klasswagen "
" Excellent service, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See #3. "
" Controversial. The car and staff were OK, but the whole business model sucks. They put a little list in front of me at 1am, like "If the car is dirty, will cost you 50EUR +80EUR", and so on (there were at lest 2-3) possible extra. Also if you don't buy our insurance, it will take at least 30 min thorough check when you drop the car (that's what I need when I'm going to the airport) and we will block 2700EUR on your credit card. Or, just pay 115 EUR for 3 days for insurance and none of the above will apply. My full rent was 104 EUR, so they just doubled my cost. This is really not the best business model. I might will rent from them, but certainly won't be my preferred company. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10